Risk Operations Analyst

  • iZettle
  • Mexico City, Mexico
  • Jul 28, 2017
Full time Management Risk

Job Description

We started iZettle with a single mission: to empower small-business owners to sell smarter by offering them the tools typically reserved for bigger players. We are looking for the best and brightest to help us get it done. Our fast-growing start-up was founded in 2010 and currently has approximately 430 employees across its 12 operating countries, with offices in Amsterdam, Berlin, London, Madrid, Mexico City, Sao Paulo, Edinburgh and Stockholm (HQ).

We are looking for an innovative Risk Operations Coordinator who can contribute to our global risk team by establishing a local team in Mexico. You will be located in our office in Mexico City together with our commercial team and work closely with our Global Risk Team based in Stockholm, to drive business, prevent loss and provide the best possible experience for our Mexican users.

The person we’re looking for will have experience and knowledge from Mexican fraud, anti-money laundering (AML/CTF) regulation and payment risk patterns from one or several industries such as card payments, e-commerce, banking or similar. A great ability to set up and maintain partnerships and collaborations, both internal and external. An already existing good network within payments is a bonus. If you have what it takes, you will also get the opportunity to contribute to the development of our Risk system and Risk Team in the entrepreneurial and fast moving environment at iZettle.

Ideal candidates are highly ambitious and natural problem solvers with a personal track record that proves a passion for intense work under high pressure without losing quality. Integrity and the ability to question everything on a daily basis in a flat hierarchy organization. Client-focused individuals that enjoys working in teams and enjoys multi-tasking and collaborating cross-teams.

Responsibilities:
Handling day-to-day risk operations including fraud case management, on-boarding/underwriting and similar
Analyse and optimise risk and fraud related processes with a data driven / KPI-based approach
Manage partnership relations from a risk point of view
Investigate on local user patterns and maintain close collaboration between the Mexican and Swedish Risk teams to deliver an outstanding customer experience
Actively work with local risk appetite

Requirements:
Excellent Spanish and English skills
Smart, hard-working and fun-loving
Ability to work in a fast-paced hectic environment
Quick learner and self-starter
Strong analytical and creative mindset as well as project management skills
At least 2 years of full-time work experience from risk management or similar
Attention to, and interest in, all the details behind a great risk and fraud management
Experience from hands-on fraud management in the card or e-commerce sector

Extra plus for:
Experience and network connections from the payments industry, ideally from a position in risk operations
Understanding our business as well as inventing new methodologies of handling the vast amount of data we collect is key for this role

Please send in your CV and cover letter in English

When working at iZettle, you can expect interesting challenges, as well as a great team. Join us to get a chance to truly make a difference for entrepreneurs all around the world.