Customer Service Representative

  • Sendcloud
  • Paris, France
  • Jul 28, 2017
Full time Customer Service

Job Description


We are SendCloud, a dynamic, fast-paced and innovative company evolving within the eCommerce sector. We are looking for a creative and resourceful person to help our sales and marketing teams perform at their highest level and our customers to make the most out of our solution.

This position requires an energetic, organized and emotionally mature person who enjoys collaborating with others.

Organizationally, we are committed to small, empowered teams focused on iteratively delivering best advices and provide great value to our customer’s daily work. This is an organic part of the Sales team and a great opportunity to influence and learn.


Main duties include:

· Responsibility for providing solutions to customer’s problems, in a fast and professional manner, in conjunction with the development team.

· Supporting customers in France.

· Providing product and integration consultancy.


Customer Sales & Product Support - The greatest candidate:

Personal skills:


  • Independent worker, out of the box thinker, solutions oriented with good problem-solving skills
  • Presentable, service oriented
  • Results driven
  • Team player
  • Ability to work towards strict deadlines
  • Self-motivated
  • Professional English
  • Understanding of IT and ECommerce systems.
  • Ability to work under pressure and provide solutions



  • Work within a vibrant and evolving international company.
  • A good salary that grows with the company and your accomplishments.
  • Working in an internationally oriented, fast growing company
  • You get space for input, creativity and growth.