Payment Scheme Manager

  • Monzo
  • London, UK
  • Dec 14, 2018
Full time Product Manager

Job Description

We’re looking for someone proactive, technically-minded and great at communicating to help us manage our connections with card schemes. Initially, we’d like you to focus on our relationship with our main card scheme but your role might expand to cover other payment schemes too.

As we push to become our customers’ main accounts, we’re looking for someone who’s had experience with one of the main UK card schemes to own our relationship(s) with them and to provide the knowledge and guidance needed for us accomplish our goals.

Our connections to, and relationships with, card and payment schemes are absolutely critical to our success. You’ll play a huge role in ensuring that Monzo can become the financial control centre for a billion people, and you’ll have the opportunity to learn about non-UK payment and card schemes as we expand internationally in future.

You’ll join our Payment Operations team, who manage our relationships with the various schemes, card providers and banking partners. They work closely with our Payments Engineering team, providing the technical capabilities and who are responsible for building our core banking system and maintaining connections to the various payment schemes (Mastercard, Faster Payments, Bacs etc).

You will be responsible for:

  • Being the first point of contact for any card scheme in every situation
  • Relating our requirements and the decisions we make to third parties, and the converse
  • Managing the card schemes around any incidents that occur: either working with them after an incident has occurred, or managing them during the incident itself
  • Take the lead in projects that involve our card scheme(s): expanding into new countries (e.g. US), new chip designs etc.
  • Maintaining our card scheme, day-to-day: merchant acceptance issues, data reporting etc.
  • Keeping us up to date with any important changes (fees, software, regulation) in the card/payment schemes
  • Building strong relationships with the relevant external people and teams at the scheme(s)

You should apply if:

  • You have worked at or with one of the UK card schemes in the past
  • You have an understanding of how these schemes work in detail, and what it takes for us to get connected on a technical level
  • You have experience managing multiple successful, important projects concurrently and are comfortable with regular context-switching and ambiguity
  • You are an excellent communicator, both verbally and in writing
  • You’re great at building strong, effective relationships and able to get the most out of third parties for Monzo


The application process consists of a short phone interview, followed by a practical written exercise with a follow up call, and a couple of on-site interviews at our office in London.

We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can – whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.

Competitive salary plus stock options and other benefits.