We're looking for smart, empathetic people to join our Customer Operations (COps) team in our Cardiff office.
We're on a mission to make money work for everyone, and to do this we need to grow our amazing customer support team.
You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of Monzo, and the main way our customers communicate with us.
We want to delight our customers in any way possible. It can be something small like wishing someone a happy birthday. Or something bigger, like cycling a new bank card over to someone who needs it urgently.
After you're fully comfortable helping our customers, you'll have the opportunity to expand your knowledge in the various other areas of the Customer Operations team. This could range from helping our Calls and Social Media team to spending time with our financial crime specialists!
The salary for this role is up to £22,750 a year (£11p/h) plus additional allowance for working anti-social hours. All Monzo team members also get share options as part of their package – read more about what this means here.
You’ll be working from our Cardiff office, Monday to Friday, and you'll need to work 2 weekend days in every 4 week period.
This position is available on a full-time or part-time basis.
If you're planning to do any working from home, you'll also need:
The next planned assessment day is on:
(These are the last assessment dates before the end of the year, but there'll be more dates in January too!)
If you're successful, we’ll send you a take-home task, and if you ace that we’ll invite you for a half-day assessment. You’ll have some one-on-one interviews and a collaborative task with a small group of other candidates. If all goes well, you'll join our small but growing team on a mission to make money work for everyone!
You'll spend your first two weeks in training (Monday-Friday) between 09:00-18:00, and we'll give you all the tools and training you need. You need to be available full time in Cardiff for the first week, but we can be a bit more flexible to fit your circumstances in the second week, if you've got caring or studying commitments for example. Please let us know if you'd need any adjustments to make this work.
We started Monzo in February 2015 with the mission of building the best current account in the world. In April 2017, we received our full UK banking licence from the FCA and PRA and are now working hard to roll out our free current account later this year.
We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.We're doing things differently. For too long, banking has been obtuse, complex and opaque.We want to change that and build a bank with everyone, for everyone. Our amazing community of users suggests features, tests the app and gives us constant feedback so we can build something we all love.