We're on a mission to make money work for everyone, and to do this we need to grow our amazing customer support team.
We’re looking for smart, people focused Team Leaders (internally known as Squad Captains) to lead our Customer Operations (COps) squads to continue delighting our customers.
Our customer operations team is at the heart of Monzo: every person in this team not only cares about our customers’ problems, but is empowered to solve them quickly and with minimal fuss. We work in small squads of 8-10 people, who are spread over different offices and time periods.
As a Squad Captain, you have two main focuses:
The salary for this role is around £27k plus all Monzo team members also get share options as part of their package – read more about what this means here.
You’ll be working from our office in Cardiff, Monday to Friday, with some weekend work based on business need. Day time shifts start between 7am-12pm, on a rotational basis, and we’ll try to accommodate your other commitments.
To be a great squad captain, you'll need to know the ins and outs of the Customer Operations job. So you'll start off as a frontline support daytime COp making sure you’re fully trained (based on your individual needs). When you’re fully versed with all things COps you'll then start the Squad Captain role.
The interview process will be 30-minute phone call, a practical exercise, and two consecutive one-hour interviews (from our office in Cardiff).
If successful, you'll join a growing team of customer operations specialists who, with the help of our exceptional engineers, designers, product people, and banking experts, are on a mission to change banking forever.
We started Monzo in February 2015 with the mission of building the best current account in the world. In April 2017, we received our full UK banking licence from the FCA and PRA and are now working hard to roll out our free current account later this year.
We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.We're doing things differently. For too long, banking has been obtuse, complex and opaque.We want to change that and build a bank with everyone, for everyone. Our amazing community of users suggests features, tests the app and gives us constant feedback so we can build something we all love.