Social Media Executive

  • GoCardless
  • London, UK
  • Feb 11, 2019
Full time Marketing

Job Description

About us

We are on a mission to be the best way to collect recurring payments, and we’re looking to scale from processing $10bn billion a year over $20 billion.

Our social media presence is vital to ensure that we are listening, engaging and offering real-time support to our audiences. As our audience grows internationally, gaining an understanding of our customers and prospects through social listening will be key to creating the most engaging content that resonates with our global audience and drives meaningful interactions.

The role  

We’re looking for an ambitious, self-driven social media executive to join our growing marketing team and help expand our global audience.

You will be leading our day-to-day social media activity; creating and curating and social media content across our global English-language channels and seeding conversations with our audiences.

As the social media executive, you will be working closely with the Communications and Creative Design teams to generate social posts that engage our audience, spark conversation and drive traffic to our website.

As first responder to the social media channels you will work with our Support team to ensure that we’re crafting the right responses and providing the right user experience for our followers.

You’ll also be working with local marketing teams and agencies to share social media best practice and support posting to local social channels in markets including Germany, Spain and France.

Your responsibilities will include:

  • Keeping on top of emerging trends and conversations on social channels that are relevant to our business and audiences
  • Community management across social channels, responding to and engaging our audience, to ensure we’re positioned as the leading organic social media profile in recurring payments.  
  • Identifying social media influencers for our different markets and segments
  • Contributing to content strategy for the social channels
  • Curating relevant content to be shared with our audience
  • Working with the Content and Design teams to create native social content
  • Tracking performance against our social media goals using social media management software


The ideal candidate:

  • You have a solid understanding of each social media platform and how they are consumed by users
  • You have excellent written and communication skills, with the ability to convert complex concepts into clear, engaging messages for internal and external audiences
  • You have creative flair for social media content and campaigns
  • You’re experienced with social media distribution tools and management software
  • You’re driven by results and insights, with an analytical mind that can identify successes, learnings and new opportunities from social data
  • You’re collaborative, a natural network-builder and team player
  • You have an interest in using social listening to identify emerging trends and break into new conversations
  • You’re passionate about social media, self-motivated and driven.


We welcome diversity of professional backgrounds– if you're unsure, do apply.