One of the UK’s fastest-growing technology businesses, WorldRemit is disrupting the $600bn global money transfer industry, helping customers send funds instantly to friends and families abroad. With the option to send and receive via mobile and desktop, simply send a bank transfer, airtime, Mobile Money or cash pickup through our WorldRemit app or direct from our website.
Offering customers the choice to send to more than 125 countries, we are leading an online revolution and laying to rest old-fashioned money transfers – that’s why we’re reaching out for talent like you to help us reach more people all over the world.
Our Global Customer Service team is responsible for helping customers and the key function of transaction monitoring. Transactions that are currently sitting at 1,200,000+ a month and counting. We are looking for a Service Improvement Analyst who works closely with the Customer Service team, analysing the efficiency and effectiveness of the service delivered by WorldRemit to our customers to identify opportunities for service improvement.
A few things about you:
WorldRemit is an online service that lets people send money to friends and family living abroad, using a computer, smartphone or tablet.
It is a convenient, low-cost alternative to traditional money transfer companies that use high street agents and charge high fees.
Money can be received as a bank deposit, cash pick-up, Mobile Money, or mobile airtime top-up.
WorldRemit’s service is available to senders in 50 countries. We offer transfers to more than 120 destinations across Europe, Asia, Africa, Australia and the Americas.