Senior User Researcher

  • Monzo
  • London, UK
  • Feb 20, 2019
Full time Design

Job Description

We’re on the lookout for seasoned, empathetic design-thinkers with loads of experience in digital product design to help us deliver the best banking experience possible. The company is growing fast with no sign of slowing down, so we're continuously hiring. 

We’re building a bank for and with our users. A product that’s fair, transparent and a pleasure to use. As we pave the way for the future of banking, we need a deeper understanding the problems we want to solve and how we solve them. That’s where you come in.

You’ll be working on a product that is a part of day to day life for more than a million people already, and your work here will shape the way that people interact with their finances. We don't expect you to line-manage User Researchers but you'll be an ally and mentor to others across the company – User Researchers, Product Designers, Product Managers and Engineers – who will learn from your direction and experiences.

This post Samantha wrote a while back gives a good idea of some of the research initiatives that are happening at Monzo. We work in multidisciplinary delivery teams to generate insight to fuel ideas and then evaluate design solutions. 

We’re quick to adopt better tools and processes, so you’ll be more than welcome to contribute all the good practices you’ve used before.

You should apply if:

  • You’ve got lots of hands-on experience with exploratory and evaluative qualitative research methods, appreciating their limitations and when to apply them appropriately.
  • You can independently run research projects, from planning, scoping, running the sessions, analysing and creating deliverables. 
  • You can run user testing with your eyes closed, regardless of the setting. You should be comfortable in a lab as well as stopping people in the street for quick feedback or setting up remote tests. 
  • You're happy user testing on mobile. We’re a mobile-only bank, so if you’ve got experience with both iOS and Android we’ll love you even more.
  • You appreciate robust research study design, but can also consider practical constraints and business goals – you understand what 'just enough research' means. 
  • You’re familiar with quantitative research and understand metrics.
  • You’re a strong communicator and facilitator. You’re able to tell a story so your audience will want to listen to and zoom into detail when needed to help solutions come to life.
  • You are flexible in your approach and embrace a challenge; you might need to come up with new ways of answering research questions quickly and communicating the results in a memorable, impactful way.
  • You value collaboration and are at your best when you’re part of a team.

We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.