Product Design Manager

  • GoCardless
  • London, UK
  • Feb 21, 2019
Full time Design

Job Description

We’re designing the future of recurring payments at GoCardless and we’re looking for a talented Product Design Manager to help us do it.

GoCardless is building a global network for recurring payments. We’re linking payment schemes from around the world to create a simple way of collecting payments from customers’ bank accounts. Our annual payment volume exceeds £7 billion, and we’re processing hundreds of thousands of transactions per day. 

It’s an exciting time to join us; we’ve grown from a start-up to a leading payments solution with an impressive track record of year-on-year growth. Working out from the headquarters in London, you'll join 300+ people in a passionate, data-driven and design aware environment. The Design function itself has grown from a small central team, into two strong disciplines with both Product and Creative Design working cross-functionally across the business. We’re looking for a Design Manager to work with the Head of Design on delivering a better customer experience across the entire customer journey. Your impact is realised through the design team and you will have a passion for creating the space and processes for your designers to work better.

Our designers come from a range of backgrounds, and we welcome diversity. If you’re unsure or even if you think your portfolio is not ready yet, please apply! We’d love to hear from you.

What will I be doing?


  • Help guide your team, lead constructive critiques and find ways for designers to share knowledge.
  • Help to maintain a culture of excellence as we grow into new markets and offices.
  • Empower designers and the broader organisation to utilise techniques to solve problems across the business.
  • Run 1-2-1’s and help your designers level up on technical and core competency skills.
  • Advocate for Design, educating the business and broader community on the value of design.
  • Communicate the excellent work and thinking of your designers with both internal and external communications.
  • Be the guardian for your team’s health, ensuring they have the right tools, software, policies, processes and education to be a happy and productive employee.
  • Promote diversity, help to build a strong team with people from various backgrounds, abilities and experiences.
  • Help with hiring, training and performance reviews.
  • Help to search for the best new and emerging talent to grow and develop.
  • Ensure our designers have the best tools to get the job done.
  • Reduce businesses costs with careful budgeting.
  • Help to increase collaboration, ensure consistency and minimise unwanted silos.
  • Be comfortable stepping away from day-to-day design when needed and spending more time-solving problems for your designers and the business.
  • Enjoy engaging with non-designers, value their time and appreciate stakeholder, leadership and cross-functional peers’ perspectives.




  • Experience managing designers, preferably in a Matrix organisation.
  • Experience interviewing and hiring designers of all levels.
  • Experience designing and shipping digital products at large scales.
  • Self-starter who loves to collaborate with designers, engineers, data, product managers and other teams.


Our designers come from a range of backgrounds, and we welcome diversity. If you’re unsure, please apply - we’d love to hear from you.