At Tutuka, we think everyone should have access to user-friendly payment services. We make connecting easy, by making simple, safe payments happen for people around the globe. We enable payments via virtual and physical cards for partners like banks, telcos, retailers, developers and fintechs across the world.
We have a team of amazing team members who work either remotely or out of our Johannesburg, Bangkok or Dubai offices, and now we need you!
We are looking for a Implementation Testing Agent based in Asia to join our Implementation team!
We are looking for someone who is motivated, disciplined, courageous, curios and determined to make things happen, easily and right in the world of technology and payments.
The role will entail:
Working remotely out of Asia (South East Asia preferred)
Proactively supporting external customers to make testing happens to get something live in the right way
Working with internal team to get card authority testing done to get a new BIN live by either working on an offline simulator or doing live online testing
Providing excellent service by interacting with clients on the phone, via email and chat to support them get a card programme live quickly and easily
Learning how to work with multiple systems, do technical troubleshooting to help get a client to test their card programme and get it live and to get testing done with relevant card authority to get a BIN live for their card programme
Whilst the role has a technical focus this is not a pure technical role that involves doing coding. It does involve working with technical people to get something to work testing using API’s developed by Tutuka’s technical team
Working at odd times depending on a clients need to do testing and get something live
Working with a team that is based in different locations and different time zones
Have around 4 to 6 year’s work experience
Be tech-savy and have problem solving skills
Have strong interest in the technical space and a strong technical aptitude
The ability to learn technical systems and API’s quickly
Have a good command (fluent) of one Asian language and English
Have some form of customer service experience (must be passionate about providing good customer service)
Be a self-starter who is motivated and eager to dig, problem solve and come up with better ways of doing things
Enjoy working in a small team
Have the ability to multi-task to help multiple clients and interact with card authorities all at the same time
Enjoy working remotely and communicating with team mates via video con and instant messaging
Take ownership and be accountable and proactive (this is not a position for someone who needs to be micro-managed)
Have a passport and be able/comfortable to travel (to South Africa) if required
Lots of space to challenge yourself:
What's in it for you:
If you can see yourself in this remote role and feel you can add to the ongoing success of Tutuka, then please get in touch and apply.
Tutuka looks to build strong, diverse teams built from different backgrounds, experiences and identities.
Tutuka is a global payments enabler. We think everyone should have access to user-friendly payment services – and so our goal is to make connecting easy, by making simple, safe payments happen for people around the globe.
We plug telcos, fintechs, banks and any closed loop wallet into the Mastercard and Visa network, instantly enabling card association functionality – without requiring any card issuing experience or security investment. Making payments easy for our clients means we’re always pushing the boundaries developing unique simple solutions to complicated processing problems.
Tutuka offers cutting edge products in the NFC, virtual card, MDES and MasterPass environments. We're MasterCard and Visa's premier processor for mobile companion cards across Africa, the Middle East, Asia and Latin America – and also the world’s first and only prepaid processor of mobile companion cards for telcos and mobile wallets. In South Africa, we’re the leading prepaid provider, powering gift cards at the majority of shopping malls and retailers, as well as insurance cards, payroll cards, and the largest loyalty card program in the country.
We concentrate mainly on emerging markets because we’re passionate about creating better opportunities for people outside of the mainstream financial ecosystem. As we grow transactions for our partners, we also drastically change people’s wellbeing.