Junior Client Executive - Remote

  • Tutuka
  • Singapore
  • Mar 12, 2019
Full time Communication Customer Service General Business New Business Partnerships

Job Description

At Tutuka, we think everyone should have access to user-friendly payment services. We make connecting easy, by making simple, safe payments happen for people around the globe. We enable payments via virtual and physical cards for partners like banks, telcos, retailers, developers and fintechs across the world.

We already have a team of amazing client executives at Tutuka who work either remotely or out of our Johannesburg, Bangkok or Dubai offices, and now we need you!

Job Description

As a remote Junior Client Executive at Tutuka Software you will be responsible for providing excellent service to clients in Singapore and the wider South East Asia and working with the larger Tutuka team that works across 10 countries.

We are looking for someone who is enthusiastic, disciplined and dedicatedand keen to work in the world of technology and payments.

The role will entail:

  • Working remotely out of Singapore 
  • Establishing and maintaining strong client relationships through face to face meetings, telephone, Skype/ Zoom and email communication
  • Working with our global partners such as MasterCard, banks and other payment companies
  • Working at different levels in the customer’s organization to delight our customer’s and grow our business with them
  • Communicating and representing the client’s interests to the Tutuka team
  • Setting up of new card programs using Tutuka’s systems
  • Assisting our support team by training them on the specific needs of your customers
  • And much more that we will train you on 

Responsibilities:

  • Provide technical and business support for customers 
  • Address all product-related queries on time
  • Train customers to use products effectively
  • Provide developers with customer’s feedback to help identify potential new features or products
  • Report on product performance
  • Identify solutions to reduce costs
  • Analyse customer’s needs and suggest upgrades or additional features to meet their requirements
  • Work with the new business team to identify new business opportunities and increase sales

Qualifications

Technical/ Professional Qualifications:

  • Degree or equivalent account management experience
  • Excellent written and verbal communication skills in business English
  • Strong technical and problem-solving skills
  • Exposure to payment systems and software development would be useful
  • An ability to grasp customers’ needs and suggest timely solutions

Additional Information

Lots of space to challenge yourself:

  • Learning about how the payments industry works
  • Working with global clients and partners
  • Working with dynamic software that is flexible and can be adapted to the need of any client
  • Helping to grow our technology by understanding your customer’s needs, and conveying that into tangible applications

What's in it for you:

  • Working at the cutting edge of payment innovation
  • International and regional travel
  • International exposure and experience
  • Flexibility of working remotely

If you can see yourself in this remote role and feel you can add to the ongoing success of Tutuka, then please get in touch and apply.

Tutuka looks to build strong, diverse teams built from different backgrounds, experiences and identities.