Global Customer Support Consultant - Bangkok/Remote

  • Tutuka
  • Bangkok, Thailand
  • Mar 12, 2019
Full time Call Center Communication Customer Service Information Technology

Job Description

At Tutuka, we think everyone should have access to user-friendly payment services. We make connecting easy, by making simple, safe payments happen for people around the globe. We enable payments via virtual and physical cards for partners like banks, telcos, retailers, developers and fintechs across the world.

We already have a team of amazing client support agents at Tutuka who work either remotely or out of our Johannesburg or Dubai offices, and now we need you!

Job Description

We are looking for a Support Agent based in Bangkok, Thailand to join our dynamic customer support team!

We are looking for someone who is enthusiastic, disciplined and dedicatedand keen to work in the world of technology and payments.

The role will entail:

  • Proactively supporting internal and external customers
  • Providing good customer service by interacting with clients on the phone, via email and chat
  • Learning how to work with multiple systems, do technical troubleshooting and resolve technical queries
  • Following Tutuka and client processes, while problem-solving queries
  • Working on weekends, public holidays and evenings

Qualifications

You will:

  • Have 2-4 years experience
  • Be tech-savy and process driven
  • Have a good command (fluent) of Thai and English (other languages would be a bonus)
  • Have call centre/customer service experience (must be passionate about providing good customer service)
  • Be a self-starter who is motivated and eager to learn and grow
  • Enjoy working in a small to medium sized team
  • Have a good telephone manner and the ability to multi-task, handle calls, emails and face-to-face customer service
  • Enjoy working remotely and communicating with team mates via video con and instant messaging
  • Take ownership and be accountable and proactive (this is not a position for someone who needs to be micro-managed)
  • Have a passport and be able/comfortable to travel (to South Africa) if required

Additional Information

Lots of space to challenge yourself:

  • Learning about how the payments industry works
  • Working with global clients and partners
  • Working with dynamic software that is flexible and can be adapted to the need of any client
  • Helping to grow our technology by understanding your customer’s needs, and conveying that into tangible applications

What's in it for you:

  • Working at the cutting edge of payment innovation
  • International and regional travel
  • International exposure and experience
  • Flexibility of working remotely

If you can see yourself in this role and feel you can add to the ongoing success of Tutuka, then please get in touch and apply.

Tutuka looks to build strong, diverse teams built from different backgrounds, experiences and identities.