Conversion Product Manager

  • TransferWise
  • London, United Kingdom
  • Jul 28, 2017
Full time Product Manager

Job Description

TransferWise is the clever new way to move money between countries. Co-founded by Skype's first employee and backed by some of planet's the most experienced innovators, including Sir Richard Branson, Andreessen Horowitz and PayPal’s Peter Thiel, TransferWise is disrupting the world of international money transfer. That means flipping a gazillion dollar industry on its head and taking power away from banks and the establishment.

We're currently 650+ people strong, and moving £1 billion (equivalent) every month.

If you're looking for a stuffy financial company, the back button beckons. You define where to apply yourself without waiting on anyone to tell you what to do.

We are looking for a revolutionary Conversion Product Manager to join our London office and work on our end to end experience. But we're not looking for just a Product Manager. We need you to be more than that.

Your role will entail: 

  • Working with our customer experience team - thinking through the end to end experience over mobile, web and customer support
  • You will develop hypotheses for changes we can make to our experience that will positively impact our customers
  • You will lead the team to develop a conviction of what matters to our customers over time
  • You will own the sections of the experience post conversion and look to make changes to our mobile apps, desktop and CS experience
  • You will understand that customer evangelism is the principle driver of our growth and through talking to customers will develop strategies to inspire our customers to share their experience of TransferWise with their friends
  • You will support the team in ensuring the basics of product management are covered with in the team

Requirements:

  • Your mission is to build a world-class product that will conquer the world. It’s a huge challenge, and you’ve got to be up for it.
  • You will focus on improving the TransferWise consumer product, and raising the bar for exceptional products worldwide. Your job is to make using TransferWise a life-changing experience.
  • Specifically in this role - you will be leading a talented team of product-engineers  - focussed on our end to end experience

Must Haves:

  • You have an ability to work with a team to develop an inspiring product vision of how you see our product developing
  • A proven track record of being able to deliver highly ambitious products. You’ll be ready to show what these are, and how you made it happen.
  • You are ambitious and you can envision what the future of TransferWise can be.
  • Data-driven. You need to be able to prioritise the value you can add to customers, and get the entire company behind you. Numbers are the best way to do this. You are very rigorous about measuring impact and assessing expected impact. Tools like Google Analytics / Mixpanel are your best friends.
  • You know how to dissociate a bad MVP from a good one.
  • You place customers first. You make no compromise on this.
  • You have a strong sense of user experience quality, what you built before demonstrates this. UX / UI designer skill's a plus.
  • You have strong knowledge of web, iOS and Android platform.
  • You can inspire developers and designers to think about the consumers.

Application end date; 28th May 17

Salary; £50,000 - £60,000

Some important stuff we would like you to know

To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process.

We want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form, or drop us an email. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype.