Product Designer

  • GoCardless
  • London, UK
  • Mar 27, 2019
Full time Design

Job Description

We’re designing the future of recurring payments, and we’re looking for a Product Designer to help us do it.

GoCardless is building a global network for recurring payments. We’re linking payment schemes from around the world to create a simple way of collecting payments from customers’ bank accounts. Our annual payment volume exceeds £7 billion, and we’re processing hundreds of thousands of transactions per day. 

It’s an exciting time to join us; we’ve grown from a start-up to a leading payments solution with an impressive track record of year-on-year growth. Working out from the headquarters in London, you'll join 300+ people in a passionate, data-driven and design aware environment. The Design function itself has grown from a small central team, into two strong disciplines with both Product and Creative Design working cross-functionally across the business.

Our designers come from a range of backgrounds, and we welcome diversity. If you’re unsure or even if you think your portfolio is not ready yet, please apply! We’d love to hear from you.

We’re looking for designers who believe in our values


Start with why.

Using data, research and other tools you establish true empathy for the user to understand the problems you’re solving. You're aware of the technical implications of your design decisions, communicating with Product Managers and Engineers to execute designs.


Be humble.

You enjoy teamwork, empathise with team members and leave your ego at the door. You take shared ownership of product features and collaborate with other designers to develop design systems and standards.


Take pride.

You're a conceptual thinker. Exploring innovative ways to address problems and you take pride in crafting beautiful experiences using design and prototyping tools.


Act with integrity.

When faced with a difficult choice, you always do the right thing. Balancing user needs and business needs to arrive at an optimal solution.


What’s the role?


  • Conducting user interviews and facilitating user research to unearth customer insights.
  • Mapping journeys and finding friction points across user journeys and payment flows, working with all stakeholders in Product Development and the wider business.
  • Ability to take complex things and make them simple.
  • Writing in-product copy and working with stakeholders to tweak messaging.
  • Regularly presenting findings to the wider Product Development organisation.
  • Measuring the results of your work with support from our data team, looking for improvements and making a tangible impact on business growth.




  • Experience with end-to-end Product Design including Interaction Design (research and UX practices), Visual Design (implementation using our Design system) and collaborating with engineers to ship projects.
  • Experience designing and shipping digital products at small to medium scale.
  • Self-starter who loves to collaborate with designers, engineers, data, product managers and other teams.
  • Comfortable working in Sketch, working with InVision and any other tools you’d like to bring to the function.
  • A portfolio of your work with examples of interaction and visual design.


In your application, please include your CV and a link to your portfolio, and tell us about an interesting project you’ve worked on recently and what impact it achieved.