Role and context
WorldRemit works with 200+ (and constantly increasing number of) partners globally in order to help us pay out customers’ transfers in local countries. This is a fundamental aspect of our business as over 50,000 to 70,000 transactions flow through our networks each day. A key aspect of what the Operations team focus on is helping to onboard and integrate new partners; and very importantly, identify and solve any customer issues/ friction points in as scalable way as possible.
The role will lead WorldRemit’s Partner Operations function, currently a team of 27 talented problem-solving colleagues spread across 3 locations (Cebu, Philippines; London, UK; and Denver, USA). We operate on a 24/7 basis in order to be able to better serve our customers’ needs, fulfilling our promise of getting their money to their loved ones as fast as possible.
In this role you will be in charge of, amongst other things:
It is fast paced and messy, but for the right person, it will be a lot of fun.
How do you know if you fit the bill?
We’re on the hunt for someone who:
WorldRemit is an online service that lets people send money to friends and family living abroad, using a computer, smartphone or tablet.
It is a convenient, low-cost alternative to traditional money transfer companies that use high street agents and charge high fees.
Money can be received as a bank deposit, cash pick-up, Mobile Money, or mobile airtime top-up.
WorldRemit’s service is available to senders in 50 countries. We offer transfers to more than 120 destinations across Europe, Asia, Africa, Australia and the Americas.