We’re looking for an experienced, people focused Customer Operations Quality Assurance Manager to ensure our customers are treated fairly and receive awesome standards of service at all times.
At Monzo, we believe there’s a better way to do banking
We really care about providing a phenomenal experience for our customers, and we want to be the best possible bank without getting stuck in the old ways of doing things, or trying to duplicate quality assurance frameworks seen in other banks.
We’re at the start of our journey to serve a billion customers
We’ve made some good progress so far! We now have more than 500 staff, over a million lovely customers and a full UK banking licence. We have a current account and overdraft, and lots more planned.
We need to deliver delightful experiences that treat customers fairly
Reporting to one of our Squad Directors, the successful candidate will lead the Quality Assurance (QA) team & agenda for customer operations.
The QA Manager will be responsible for -
The successful candidate should be able to demonstrate the following -
Our vision of ‘making money work for everyone’ is dependent on every Monzonaut committing to putting customers first. We're also committed to employing a diverse and inclusive workforce, reflective of the customers and communities we serve – where everyone can be themselves and succeed. So if this sounds like a culture that you'd like to be a part of then be assured that we'll welcome your application.
We offer a competitive salary plus stock options and other benefits.
This role can be based in our London or Cardiff office, or remotely with fairly regular travel to our offices.
We started Monzo in February 2015 with the mission of building the best current account in the world. In April 2017, we received our full UK banking licence from the FCA and PRA and are now working hard to roll out our free current account later this year.
We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.We're doing things differently. For too long, banking has been obtuse, complex and opaque.We want to change that and build a bank with everyone, for everyone. Our amazing community of users suggests features, tests the app and gives us constant feedback so we can build something we all love.