Operations Specialist (Spanish Speaking) - Tampa

TransferWho?

TransferWise is the clever new way to move money between countries. Co-founded by Skype's first employee and backed by some of the planet's most experienced innovators, including Sir Richard Branson and Netscape founder Andreessen Horowitz, with the mission of disrupting the world of currency & international money transfer. That means flipping a gazillion dollar industry on its head and taking power away from banks and the establishment.

We're currently 600 people strong, and moving £500 million (equivalent) every month.

If you're looking for a stuffy financial company, the back button beckons. You define where to apply yourself without waiting on anyone to tell you what to do.

So, what’s the role?

Our fast-growing Operations team is looking for new ninjas who are passionate about international transfers and currencies, love to help customers and want to work in a disruptive, fast-growing and fun environment.

Would you love this job?

• Yes, if you would like to know more about how money moves around the world
• Yes, if you love complicated situations and investigating problematic transactions
• Yes, if you are into figuring out the technical side of payments processing
• Yes, if you are excited about the prospect of working with an incredibly international customer base and team
• No, if you prefer routine and changes get you stressed out

What do you need to have?

• Excellent verbal & written language skills (native speaker level) in Spanish
• Expert level of English
• Any other extra language is an advantage
• Ability to multi-task and take responsibility in challenging situations
• Strong attention to detail
• Flexibility in your work pattern - we work day and night for our customers
• You live in Tampa, FL

What you’ll do day-to-day.

• Ensure timely and compliant payments processing – keeping an eye on the payments engine and taking care of payments which need manual intervention
• Solve payments’ related problems
• Act as a point of contact between TransferWise and our partners
• Assist with accounts reconciliation
• Work with the Customer support team to make our customers happy
• Work with the product and development teams to identify actionable areas for improvement
• Collaborate with the Operations teams in Europe

You should have:

• 1 - 3 years of experience in responsible specialist role
• Bachelor’s degree
• Flexibility in working hours
• Punctual, independent, proactive and willing to get things done
• Ability to multi-task and make decisions in critical situations
• Strong administrative skills and attention to detail
• Excellent written and verbal communication skills
• Must be legally authorized to work in the US

Nice to haves:

• Finance or banking background
• Fluency in Portuguese

Benefits:

• Paid holidays
• Medical, dental care, vision, life insurance, LTD, travel assistance, and an EAP program.
• 401k
• Stock options
• PTO, sick time, birthday off, volunteer day off, flexible and dependent care spending accounts.

Some important stuff we would like you to know

To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process.

We want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form, or drop us an email. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype.