Customer Support Associate

  • TransferWise
  • Singapore
  • Jul 28, 2017
Full time Customer Service

Job Description

TransferWise is the clever new way to move money between countries. Co-founded by Skype’s first employee and backed by some of the planet's most experienced innovators, including Sir Richard Branson and PayPal founder Peter Thiel, we're disrupting the world of currency & international money transfer. That means flipping a gazillion dollar industry on its head and taking power away from banks and the establishment.

We're currently 600+ people strong, and moving £1 billion (equivalent) every month.

 

What it’s really like to work here

At TransferWise, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in dozens of self-sufficient, autonomous teams. Think of them like start-ups within a start-up that learn from each other.

Each team picks the problems they want to solve. So there’s no micro-management. No hiding behind fancy job titles. And no one telling you what to do. You are your own boss. But you’ll get tons of guidance and plenty of support from talented, super-smart colleagues from all over TransferWise.

We’re going to be upfront — the way we work doesn’t suit everyone. But if freedom, autonomy, and life-affirming, head-scratching professional challenges rock your world, we could be a match made in heaven.

 

So, what's the role

Our fantastic Customer Support team is expanding to Singapore so we are looking for new team members who are passionate about customer support, love to talk to customers and want to work in a disruptive, fast-growing and fun environment. We are looking for people who are passionate, understand the urgency of the start-up setting and take pride in the ownership of their tasks while functioning fully in a team setting.

 

What you'll get to do

  • Create a wonderful customer experience as you understand that making a customer happy is crucially important to a business's success
  • Be creative, friendly, and solution-oriented with customers and colleagues
  • Look for ways to constantly improve processes
  • Contribute to making the best working environment for yourself and your coworkers by being the best self
  • Understand the need to meet expectations, rise above them, and go that extra mile for customers
  • Be honest, able to own up to your mistakes, and never break promises
  • Provide world class customer support via chat, email, phone and social media

Requirements

  • Excellent verbal & written language skills
  • Ability to multi-task and take responsibility in challenging situations
  • Strong attention to detail
  • We work day and night so you need to be flexible in working hours
  • We're ideally looking for someone who has worked in customer services before, but we're willing to work with the right person, whatever their experience, if they have a passion for helping customers
  • A high school diploma or GCE equivalent
  • Any additional language skills are an advantage
  • Must be legally authorised to work in Singapore

Benefits

  • All-expenses-paid company get together in Europe
  • Paid holidays
  • Stock options
  • Fun and friendly atmosphere
  • Opportunities to grow and challenge yourself

 

Please note: Applications without a cover letter will not be considered.   

Some important stuff we would like you to know

To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process.

We want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form, or drop us an email. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype.