Customer Support Associate

  • TransferWise
  • Tampa, FL, United States
  • Jul 28, 2017
Full time Customer Service

Job Description

TransferWise is the clever new way to move money between countries. Co-founded by Skype’s first employee and backed by some of planet's most experienced innovators, including Sir Richard Branson and PayPal founder Peter Thiel, we're disrupting the world of currency & international money transfer. That means flipping a gazillion dollar industry on its head and taking power away from banks and the establishment.

We're currently 600 people strong, and moving £500 million (equivalent) every month.

If you're looking for a stuffy financial company, the back button beckons. You define where to apply yourself without waiting on anyone to tell you what to do.

So, what's the role?

Our fantastic Customer Support team is growing so we are looking for new team members who are passionate about customer support, love to talk to customers and want to work in a disruptive, fast-growing and fun environment. We are looking for people who are passionate, understand the urgency of start-up setting and take pride in the ownership of their tasks while functioning fully in a team setting.

What will you need to do?

  • Understand that making a customer happy is crucially important to a business's success
  • Be creative, friendly, and solution-oriented with customers and colleagues
  • Understand the need to meet expectations, rise above them, and go that extra mile for customers
  • Look for constant improvement and ways to improve processes
  • Be honest, able to own up to your mistakes, and never break promises
  • Be fun to work with and have a friendly personality
  • Provide world class customer support via chat, email, phone and social media 


  • Previous customer support experience preferably in banking, internet or telecom industries, or international customer care centre
  • Excellent verbal & written language skills 
  • Ability to multi-task and take responsibility in challenging situations
  • Strong attention to detail
  • We work day and night so you need to be flexible in working hours
  • We're ideally looking for someone who has worked in customer services before, but we're willing to work with the right person, whatever their experience, if they have a passion for helping customers
  • A high school diploma or GED equivalent
  • Great typing skills (at least 35 words per minute required)
  • Must be legally authorized to work in the US

Beneficial skills:

  • Proficient in Spanish 
  • Any other extra language is an advantage
  • Minimum 1-year customer service experience preferred 


  • $14 p/h
  • All-expenses-paid company holidays in Europe
  • Paid holidays
  • Medical, dental care, vision, life insurance, LTD, travel assistance, and an EAP program.
  • 401k
  • Stock options
  • PTO, sick time, birthday off, volunteer day off, flexible and dependent care spending accounts.


Some important stuff we would like you to know

To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process.

We want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form, or drop us an email. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype.