Loan Operation Manager

  • Lenddo
  • Phnom Penh, Cambodia
  • May 31, 2019
Full time Finance

Job Description

Position Summary

You are responsible for overall loan operations management (and, once the operation takes off) supervision of the loan operations staff. This includes boarding, servicing, accounting and reporting functions for the company’s loan portfolio, which includes Consumer (unsecured loans) and MSMEs transactions. You will design and administer system processes and procedures to ensure accurate and timely processing. You are responsible to lead, train and supervise the operations staff to ensure department meets organizational goals. You are responsible for audit of loan operation activity, reviews daily reports for accuracy, and responsible for monthly and/or quarterly reports as required. You communicate with management to promote efficient and accurate workflow while also establishing positive working relationships.

Key Duties & Responsibilities

  • Maintain and demonstrate proficiency with loan software applications.

  • Work with system providers to utilize applications to the fullest capacity, streamlining processes and procedures, ensuring accuracy and compliance. Analyze, prepare, train for periodic updates to system software, and verify that enhancements are working correctly. Assist with system parameters and design to meet the needs of multiple departments.  Manage user security access.

  • Direct loan input (system boarding) and verification procedures for all loans. Ensure proper segregation of duties, develop and maintain workflows for all stages of loan input.  

  • Supervise the processing of loans in non-accrual, charge-offs or OREO status. Prepare related reports and administer the system.

  • Supervise all aspects of the loan operations (portfolio and sold). This supervision includes posting of payment, payoffs, escrow accounting, escrow analysis, draw request, balancing, disbursing loan funds.  

  • Stay current on compliance and regulations by attending seminars and reading available information. Ensure necessary changes or recommendations have been implemented as directed.  

  • Participates in the review and recommendations of operational systems and procedures.

  • Interviewing, hiring and training employees; planning, assigning, and directing work; employee performance management; addressing complaints and resolving problems.

  • Successfully interact with operation staff to improve accuracy and efficiencies.

  • Conduct various assessments and audits to ensure department procedures are achieving accurate and desired results.  


Knowledge, Skills & Abilities  

  • Analysis – Collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

  • Customer Service – Manages difficult or emotional customer situations – responds promptly to customer needs.

  • Ability to analyze and calculate figures and amounts on complex loan transactions.

  • Excels at collaborating with others at all levels to ensure organizational goals are attained.

  • Excellent organization and communication skills.

  • Demonstrated ability to digest complex issues and develop creative solutions.

  • Excellent decision-making, problem-solving and ability to multi-task in a fast pace environment.

  • Computer Skills – To perform this job successfully, an individual should have a strong knowledge of PC skills including Microsoft products

  • Can naturally identify opportunities for increased efficiency.

Education & Experience

  • Have 3+ years of supervisory and leadership experience and relevant loan operations management experience preferred

  • 7+ years of banking experience preferred

  • Detailed knowledge of lending products, including residential, commercial, consumer and leasing.

  • Experience in solving practical problems and deal with a variety of variables in situations where only limited standardization exists.

  • Experience in developing, training, leading, inspiring and motivating teams.


  • Cambodia based

  • Experienced Loan Officer

  • LMS QA- work with integration team on functionality testing

  • Establish Loan Management Processes & Policies

  • Set-up Loan Management processes for various products in LMS

  • Ability to work with various internal stakeholders across the region

  • Review of loan accounts booking correctness, statuses and conduct relevant reconciliations

  • Loan Modifications support

  • Setting up and review of operational reports (failures etc)

  • Collection strategy, setting up alerts, reminders and notifications

  • Communicate with clients either to request or to provide information

  • Support Finance/Risk teams with portfolio reporting

  • Travel up to 10% of time

  • Proactive in resolving issues