Technical Account Manager

  • Lenddo
  • Makati City, Metro Manila, Philippines
  • May 31, 2019
Full time Account Manager

Job Description

About the Role

 

As a member of LenddoEFL's growing account management team, your primary goal is to expand LenddoEFL’s presence in selective markets and support the sales team in delivering outperforming results for clients and maintaining excellent relationships in order to increase revenues.

 

As a LenddoEFL Technical Account Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.

 

Ultimately, you should be able to provide technical, product and business knowledge to support the sales process and strengthen customer relationships.

 

 

Responsibilities

  • Be able to onboard and launch clients and ensure that clients see the full value of using LenddoEFL products and services
  • Function as a frontline technical resource for best practices and customer inquiries
  • Effectively manage customer expectations and lead them to customer satisfaction
  • Evaluate LenddoEFL´s outcomes and present to partners; analyze and resolve problems together with the partner
  • Identifying opportunities of up-selling and cross-selling
  • Drive customer feedback to Product and Engineering to ensure the best possible production experience. Assist in prioritizing product requirements by communicating customer needs and impact.

Qualifications

 

  • 3-5 years of experience as an account manager, preferably in a Fintech web/mobile based technology business
  • Experience in managing multiple stakeholders and projects
  • Solid technical background with hands-on experience in digital technologies
  • Ability to work flexible hours
  • Ability to do local travel up to 50% of time
  • Experience in interfacing with UX/UI design is a distinct advantage