Job Description
The champion on all things Customer Service, you will ensure that all queries and complaints are managed in a timely and friendly manner
About The Job
- Explain our FAQs and elaborate on our customer application processes
- Understand our Islamic and Conventional customer journey from start to finish
- Answer customer queries and complaints via phone, email, live chat, and social media
- Assist in establishing our Customer Service manual, code of conduct and SOPs
- By being the first port of call of many current and potential customers, you will be an important member of the microLEAP team and expected to live and breathe our values
- At all times be compliant with Securities Commission's rules, regulations & guidelines
Job Requirements
- Minimum Diploma or Degree holder
- Up to 3 years Customer Service experience in the fintech, banking or financial services sector
- Willing to join our start-up journey
- Looking for hungry superstars looking for the next step-up
Our Culture
microLEAP – small steps, BIG IMPACT
microLEAP is a Malaysian fintech startup looking to launch a Peer-to-Peer (P2P) Financing Platform focused solely on the microfinance sector (the B40 to lower M40 income group) where Issuers may raise crowd-sourced funds with minimum hassle.
FINTECH STARTUP
We recently received approval by the Securities Commission (SC) Malaysia to operate a P2P financing platform. microLEAP made it to the Top 18 teams of UNCDF’s Financial Innovation B40 Challenge as well as the Top 11 teams of 1337 Ventures' Alpha Startups: Fintech Edition.
microLEAP is a proudly Malaysian fintech platform that focuses on the microfinance sector. We provide borrowers access to micro-funds from as little as RM1,000 to RM50,000. Funding is crowd-sourced via Peer-to-Peer (P2P) financing and P2P Investors may start with as little as RM50.
microLEAP aims to be the number one P2P microfinance website in Malaysia, servicing small businesses that may find it difficult to borrow via traditional banking means. It is our mission to increase the level of financial inclusion in Malaysia, which ties in well with the Securities Commission’s goals for financial inclusion and Bank Negara Malaysia’s financial inclusion framework.
Besides microfinancing, our other value-added service is to provide our Issuers microinsurance, via our Insurance Partner, at zero cost to the borrower. As such, our P2P Investors will not only receive good returns, but they have the opportunity to bring about a positive social impact.
