Customer Service Champion

  • microLEAP
  • Petaling Jaya, Selangor, Malaysia
  • Jun 04, 2019
Full time Business Development Call Center Communication Customer Service Marketing Public Relations Social Media

Job Description

The champion on all things Customer Service, you will ensure that all queries and complaints are managed in a timely and friendly manner

 

About The Job

  • Explain our FAQs and elaborate on our customer application processes
  • Understand our Islamic and Conventional customer journey from start to finish 
  • Answer customer queries and complaints via phone, email, live chat, and social media
  • Assist in establishing our Customer Service manual, code of conduct and SOPs
  • By being the first port of call of many current and potential customers, you will be an important member of the microLEAP team and expected to live and breathe our values
  • At all times be compliant with Securities Commission's rules, regulations & guidelines

 

Job Requirements

  • Minimum Diploma or Degree holder
  • Up to 3 years Customer Service experience in the fintech, banking or financial services sector
  • Willing to join our start-up journey
  • Looking for hungry superstars looking for the next step-up

 

Our Culture

 

microLEAP – small steps, BIG IMPACT

microLEAP is a Malaysian fintech startup looking to launch a Peer-to-Peer (P2P) Financing Platform focused solely on the microfinance sector (the B40 to lower M40 income group) where Issuers may raise crowd-sourced funds with minimum hassle.

 

FINTECH STARTUP

We recently received approval by the Securities Commission (SC) Malaysia to operate a P2P financing platform. microLEAP made it to the Top 18 teams of UNCDF’s Financial Innovation B40 Challenge as well as the Top 11 teams of 1337 Ventures'​ Alpha Startups: Fintech Edition.