Monzo is a bank that lives on your phone. Our mission is to make money work for everyone: to make our customers effortlessly financially savvy with smart features, unexpectedly friendly service, and a relentless focus on what people genuinely want and need. Our net promoter score of +80 is more than 2x that of other banks, and we are the fastest-growing bank in the UK.
Monzo better resembles a fast-paced tech startup than a traditional bank – we move fast, ship things every day, and develop products iteratively. We work in interdisciplinary product squads, and design plays a big part in driving our product vision. But we are also very serious about the safety of our customers’ money and their trust in us, and we believe this starts with our internal culture. We default to transparency both internally and externally, and we involve our community in everything we do. We prize a diverse team as a strength: everyone is welcome at Monzo and is encouraged to do the best work of their lives.
We’re planning to launch in the US in the next few months, and we’re looking for a seasoned and empathetic design-thinker, to help us deliver the best banking experience possible in the US. We have big ambitions in the US and the team will grow quickly, but as the first US-based researcher you will be joining at a formative and exciting time. This is a rare opportunity to shape the product and our launch, and you need to be comfortable wearing many hats and collaborating across many disciplines.
We work closely with Product Managers and Product Designers to generate insight to fuel ideas and then evaluate design solutions. We’re quick to adopt better tools and processes, so you’ll be more than welcome to contribute all the good practices you’ve used before.
We started Monzo in February 2015 with the mission of building the best current account in the world. In April 2017, we received our full UK banking licence from the FCA and PRA and are now working hard to roll out our free current account later this year.
We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.We're doing things differently. For too long, banking has been obtuse, complex and opaque.We want to change that and build a bank with everyone, for everyone. Our amazing community of users suggests features, tests the app and gives us constant feedback so we can build something we all love.