Professional Services Manager

  • Tora
  • St Helier, Jersey
  • Jun 12, 2019
Full time Information Technology

Job Description



You will be responsible for managing the execution and delivery of the value-added services that TORA provides to clients, including: on-boarding, STP integration and management of other special projects to support the trading and operational activities of our clients.  This role will require a dynamic professional who has a strong focus on customer service, and can manage client expectations in the delivery of all committed project goals and timelines.

What you’ll do

·         You’ll become an expert in the functionality and use of the TORA OEMS and PRMS and the company’s other products and services

·         Work directly with traders, portfolio managers, back / middle office staff, brokers and other software vendors to implement solutions for our clients

·         Collaborate with Sales throughout the pre- and post-sales process, including discovery, setting up bespoke solution demonstrations, and assessing implementation requirements

·         Actively manage  the onboarding of new TORA clients, helping to align TORA solutions to client workflows, ensuring a smooth go-live experience

·         Working with our engineering teams, successfully define the requirements and manage the straight-through-processing of trade information from TORA to downstream systems in use by clients (integration work and ongoing change management)

·         Lead client-specific projects – including defining the requirements, creating SOW documents, and project managing until completion

·         Fulfill new requests for clients – from new functionality in the system to important configuration changes – within the time frames required

·         Accurately record all projects and time spent using the systems and processes

·         Actively support cross-regional initiatives for clients and the team to satisfy the company’s global goals

What we are looking for

·         Knowledge of financial products and experience working in the electronic trading space, eg OMS, EMS, FIX connectivity

·         Solid experience within the financial services industry with a deep understanding of systems, applications and programs

·         Demonstrated expertise in business analysis, project management, planning and organization

·         Excellent interpersonal skills in English

·         Comfortable presenting to clients; skilled in listening to clients to gather requirements

·         Ability to multitask in a dynamic environment with a focus on attention to detail

·         Uses analytical skills and a strong sense of urgency to provide solutions and new ideas

·         Ability to forge positive relationships with clients, partners, and within the team

·         Right to work in  Jersey

·         Bachelor’s degree