Job Description

We are looking for an Account Manager for an e-wallet payments product. As an Account Manager, you will have to use your analytical and communication skills by providing personalized professional advice on different payment options to our top clients from different industries including travel, e-learning, dating, and SaaS sites. You will become an expert in payment options from all over the world and will use this expertise with clients to help them increase revenue and improve their monetization strategy.

Candidates must that have a commercial and entrepreneurial mindset with an analytical background, and must have interest in the Tech and Payments industry.

About FasterPay

FasterPay is a global e-wallet solution that helps businesses expand globally and allows users to store and manage funds digitally. It handles Customer to Business payments with world-class user support and a checkout experience optimized for the highest conversions. Users can register with a FasterPay account to purchase goods and services from merchants online, and manage their personal finances via FasterPay’s User Area, which is easily accessible both on desktop and mobile.

What you'll do:

• Serve as the merchants' main point of contact, provide merchants with positive client experience by properly managing all communication with merchants and resolving their issues in a timely manner;
• Grow the merchant’s business with FasterPay through revenue management and continuously seeking and pitching opportunities to increase their processing and conversion;
• Have a deep knowledge in all aspects of FasterPay and its associated products and services and up-sell these to merchants;
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives, needs and requirements;

• Maximize merchants' potential for revenue by recommending improvements in their payment options and/or payment flow;
• Establish rapport and good relationship with the merchants to maintain positive working relationships and ensure merchant satisfaction and retention.

What you'll need to be:

• Customer-focused and able to find fulfilment in helping your merchants grow their business
• Ability to have serious conversations around technical subjects
• Detail oriented and be able to prioritize tasks to fit deadlines
• Sales and results driven
• Able to work with cross-functional and had an experience working in a diverse team
• Confident, fun, friendly and most importantly business savvy in understanding different business models and business needs

What you'll need to have:

• Bachelor's Degree
• At least a year of experience in business to business (B2B) account management, client services, or relationship management
• Experience in the payments or IT industry is a plus
• Have excellent multicultural competencies

Job Types: Full-time, Commission

Salary: £20,000.00 to £26,000.00 /year + Commissions