Analyst (T24 Application Support Operations)

  • Metro Bank
  • Old Bailey, London EC4M 7AN, UK
  • Jul 31, 2019
Full time

Job Description

Are you a champion of exceptional IT customer service? Do you consider yourself an expert when it comes to T24? Are you a game changer at designing innovative technical solutions? If yes, then we may have the role for you!

As a T24 Application Support Operations Analyst you will provide technical production support to our core banking application team, by delivering IT services to our customers. You will understand the business requirements for change on all T24 projects, as well as designing high quality solutions.

So what will you be doing?

• Providing excellent technical production support to colleagues at all levels 
• Working with T24 software in production
• Looking after our core banking application by identifying and fixing defects 
• Supporting the team with major incidents and resolving IT tickets within agreed timeframes
• Working closely with your team, and with colleagues at all levels to deliver incredible results

You need to be this kind of person…

• Passionate about providing unparalleled levels of service and convenience for customers
• Prepared to stick at something – we get nervous if someone has jumped from job to job
• Able to work and learn quickly in a fast paced, fun and dynamic environment

We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things...

• It is key that you have lots of production and technical support experience within a fast-paced and busy environment, preferably banking but this is not essential 
• Technical knowledge of Web/Application Servers and a strong understanding of SQL is important 
• It’s really essential that you have experience in production support and handling live issues, particularly in payments area
• You will have a good working knowledge of Unix/Linux operating systems  
• It would be fantastic if you have any scripting knowledge 
• In order to hit the ground running you need to have experience developing medium sized changes and bug fixes

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!