IT Site Operations Engineer - Birmingham

  • Metro Bank
  • Birmingham, UK
  • Aug 09, 2019
Full time

Job Description

Can you provide amazing technical support? Do you love helping colleagues so that they are able to create fans? Are you eager to resolve challenging IT incidents autonomously? If yes, then we may have the role for you!

As a IT Site Operations Engineer you will be travelling across various Metro Bank sites, helping colleagues resolve IT incidents and providing deskside support. You will conduct proactive routine checks to make sure that our sites are running efficiently and effectively so that we can continue to revolutionise the industry. Our IT Site Operations team is crucial in helping us to create FANS as they understand, troubleshoot and solve all site IT challenges to make sure the impact is minimal for our lovely customers.

So what would you be doing?...

• Owning incidents and ticket requests through SCSM 
• Responding to and resolving incidents within agreed service levels
• Raising IT change requests for identified areas of improvement 
• Performing routine IT health checks
• Working with suppliers for support on technical issues 
• Reporting and troubleshooting any major incidents 
• Working with the Security team to reduce risk and threats against the Bank

You need to be this kind of person…

• Passionate about providing unparalleled levels of service and convenience for customers
• Prepared to stick at something – we get nervous if someone has jumped from job to job
• Able to work and learn quickly in a fast paced, fun and dynamic environment

We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things...

• In order to exceed in this role you will have excellent customer support and communication skills and be excited about becoming the face of IT for our Metro Bank sites
• It’s also really important that you have great knowledge of Metro Bank’s IT Applications 
• Demonstrable technical knowledge and support experience would be fantastic, especially on: Active Directory, Office 365 and MS Office / Windows 8.1 – 10
• It would be great if you have used a call management ticketing system previously


Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!