- Bachelor degree, fresh graduates are welcome to apply
- 1 year working experience specialized at operation department is a plus
- Computer and Microsoft Office literacy
- Customer and detail oriented
- Transparency, high integrity & critical thinking
- Have willingness to learn something new, strong empathy and curiosity
- Fast learner and enjoy working in a very dynamic and fast paced environment
- Verifiy the prospective customer data by phone with checking the customer data which specified by the company
- do phone calling to the customer with nominal specified
- liable with the verified customer data and has been escaped in the checking stage
- handling questions from customer through email, whatsapp and live chat and also give informations that they are needed specifically in a fun and kind way.
- pay attention to details, give a understandable explanations for customer.
- managing email and live chat carefully.
- take and give a fast respond to customers' questions.
- identifying customers' needs.
- utilizing the live chat effectively to achieve the target.
- create a good relation with customers and employees based on trust and service.
- keeping the record of chat between the customer service and the customers in Customer Feedback Report (CFR) with an understandable texts.
CashExpress finance is a leading fin-tech lending company that established in Hong Kong, and currently expanding its business into Philippines. Running well since 2017 throughout South East Asia, we would like to find our unicorn team in Philippines to start the business grow. As we run well, our team were lead by the Founder and management team that have rich experience in fin-tech industry.