2nd Line Support Engineer

  • Metro Bank
  • Old Bailey, London EC4M 7AN, UK
  • Aug 30, 2019
Full time

Job Description

Can you lead on complex testing programmes? Will you continually deliver projects and change to the highest quality? Are you constantly looking for ways to revolutionise testing services? If yes, then we may have the role for you!

Our Testing team play a vital role in building and looking after accurate testing environments for IT colleagues across the Bank. As a Test Programme Manager you will be responsible for test delivery on two key areas: the propositions and partnerships portfolio and small change across all systems. You will make sure that testing services delivered to these areas align with our objectives, while keeping to plan and budget and creating fans along the way.

So what would you be doing?...

• Working closely with the Change team, making sure that suppliers are delivering testing on projects 
• Reviewing and approving completed testing, including giving test approval for production deployment
• Investigating incidents that come up from any gaps in testing and making improvements to prevent future occurrences 
• Working with project and test managers on resource planning – making sure that supply and demand figures are accurate 
• Making sure that defects are resolved effectively

You need to be this kind of person…

• Passionate about providing unparalleled levels of service and convenience for customers
• Prepared to stick at something – we get nervous if someone has jumped from job to job
• Able to work and learn quickly in a fast paced, fun and dynamic environment

We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things...

• In order to exceed in this role, you will have lots of experience working as a lead within a programme test management function, looking after multiple concurrent projects  
• It’s also really important that you have a strong background in test management, including automation and performance 
• You will have experience of working with suppliers using an offsite / onshore model 
• You will probably have a relevant degree in a numerate discipline or an ISTQB qualification
• It would also be really handy if you have any retail banking experience or knowledge


Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!