Paysafe delivers a full suite of payments solutions. From card issuing to acquiring; from payment gateways to merchant accounts; from fraud and risk to compliance; from digital wallets and mobile to invoicing - we process millions of transactions worldwide and we value our relationships at every point in the process.
Paysafe is a global company with a dynamic environment operating in multiple countries including the UK, Bulgaria, Austria, India, Canada and the US.
We are currently looking for a Quality Assurance Specialist – Call Center.
Reporting to the Business Process Manager, the Quality Assurance Specialist will be a shared resource between the Global Operations teams in Montreal CA and Cambridge UK. The QA Specialist will help create and maintain quality assurance standards across the contact centers-in both regions. The QA Specialist will also have a secondary responsibility in managing and maintaining several reporting needs for both regions which will need to be supplied on a daily, weekly, and monthly basis. The Quality Assurance Specialist will work closely with management to analyze processes and procedures to find opportunities for improvement and alignment based on trending discovered via reports or QA.
The successful candidate has at least two years or more of experience in Quality Assurance and is comfortable working with teams in a variety of areas, including technical and business operations. The candidate must be extremely proficient in tools like Visio and Excel, and regularly takes the initiative increase his or her skills in different technologies. The candidate is a multi-tasker and enjoys the dynamics of working on several different projects for more than one team at the same time. Although very attentive to detail, the successful candidate understands how building out and maintain proper Quality Assurance processes and producing accurate and dynamic reporting can affect the bottom line.
EDUCATION and EXPERIENCE:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
In the dynamic, ever-changing world of payments, we listen and understand the needs of our customers. We support them with the relevant tools on their ever-evolving journey.
With many hundreds of employees worldwide, our rapidly growing team is always open to securing more talent to help fulfill our vision of being the point of every payment.