Exodus Community Support Engineers (CSEs) build trust with customers by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, 7 days a week.
If you answered yes to these questions, read on.
Exodus receives hundreds of emails and chat messages daily from customers learning about digital assets. As an Exodus CSE, you will connect and form relationships with customers through email, our live Slack chatroom, and social media.
Exodus Community Support Engineers make between 40k - 65k USD. All salaries are paid in Bitcoin. Below are general salary guidelines. Starting salaries are:
40k : You have impressive written English and grammar abilities, and have done customer support in the past. You are empathetic and know how to connect with users on an emotional level. You are knowledgeable about blockchain assets and have strong problem-solving abilities. You are self-driven and eager to help optimize operational processes and procedures.
65k : Tenured customer support wizard via email, live chat and video conference. You have a very strong grasp of blockchain assets and security and can explain complicated concepts to customers with varying levels of expertise. You also have leadership abilities and will own the current customer service experience, working to optimize the experience and produce measurable improvement. It is likely you understand basic programming + HTML/CSS and can create self-help support documents. You also enjoy helping to mentor, educate and motivate other team members.
At Exodus, we pride ourselves in hiring people from all around the world. We work with individuals from various backgrounds; some traditional and some a bit more unconventional.
Our hiring process focuses on 2 pillars.
We are committed to shaping a better world and have built our team based on empathy, radical candor, initiative, and humility.
Overall, our goal is that you have a great candidate experience with us.
Please fill out your answers to our Exodus Community Support Engineer Test and send an email that contains your completed Exodus Customer Support Engineer Test and a few words on why you will be a good fit (highlighting any of the above items that resonate with you and your abilities) to firstname.lastname@example.org. If you want to include a CV, please make sure it is in PDF format.
At Exodus we pour our hearts into every detail, from pixel-perfect icons to subtle sounds, creating a cryptocurrency experience that works for everyone.Our goal is to remove the geek requirement and make it fun and easy to learn and use cryptocurrency. No technical talk. No confusing steps. We think it shows.