Junior Customer Success Manager (Based in Gent)

  • Silverfin
  • Ghent, Belgium
  • Jul 28, 2017
Full time Customer Service Management

Job Description

Being a Customer Success Manager at Silverfin means helping people all day, via phone, chat and email. To be good at it, you have to like helping people. You do? That’s really all that matters to us.

We have a great product. We have nice customers. But we have a lot of them, and inevitably they sometimes get stuck. That’s when they find you.

Would you have to know all the technical ins and outs of Silverfin in great detail? No. We will provide good training so you can help people with basic problems, but for any deep-technicaldiving you are backed by a team of experts who help the customers further.

Most of the conversations are in Dutch, but we have English and French customers too, so you need to be pretty fluent in three languages.

Experience isn’t required, but it’s a plus if you have enjoyed working in a customer-facing position before, be it as a call center operator, a waiter, a customer service agent…


Your job

  • Answer first line customer questions
  • Work together with developers and technical support staff to find the best solution for the customer
  • Serve as a brand enthusiast for Silverfin products and solutions


Some of our challenges

  • Large and exponentially growing customer base
  • Broad offering
  • Software that encourages and requires a new way of working



  • You are driven by customer satisfaction
  • You feel comfortable communicating with customers and being in front of customers
  • Startup DNA is a must


What we offer

  • A competitive salary with extra benefits
  • The opportunity to work for an exciting company with a large international customer base
  • A stimulating working environment with passionate colleagues
  • Endless supply of excellent coffee, fresh fruit and... cocktails on Friday
  • Regular and fun team activities