Technical Writer

Techlink Systems Inc., is currently seeking a Technical Writer in San Francisco to join our team! 

Company Website: https://www.techlinksystems.com/

Salary: $140K annually, Full time permanent role

What you’ll do as a Technical Writer:

• Administer the documentation repository
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Standardize content to meet content, formatting, and template requirements
• Work with internal teams and subject matter experts to obtain an in-depth understanding of applications/systems/ processes/products and ensure the information is accurately documented
• Align operational activities with process controls based upon compliance and policy requirements
• Proactively review work queues, respond to requests in a timely manner, review and resolve assigned requests, and effectively communicate status and resolution details to ensure user satisfaction and productivity
• Must always be diligent in protecting client data confidentiality, integrity, and availability
• Demonstrate knowledge of Bank standards and processes
• Remain informed of job-related issues through networking, training programs, seminars, and trade publications
• Attend meetings and maintain a flexible work schedule
• Perform other duties and responsibilities as required or assigned by supervisor
• Complete and adhere to First Republic Bank’s regulatory requirement trainings in a timely manner

Requirements:

You could be a great fit if you have:

• Bachelor degree in an Information Technology /Computer Science /Engineering/Technical Writing discipline is desired
• 4+ years of relevant technical writing experience, with experience delivering documentation for an IT or IS organization
• Experience in Financial Services industry is preferred
• Knowledge of AWS, Azure, O365
• Hands on experience with MadCap Flare desired
• Proficiency with MS Office tools, incl. Outlook, Excel, PowerPoint
• Strong working knowledge of Microsoft Word and SharePoint
• Working experience with Enterprise Service Management systems, e.g. ServiceNow preferred
• Basic understanding of network and system architecture concepts
• Basic understanding of load balancing, clustering, high availability, and disaster recovery
• Basic familiarity with the SDLC and software development
• Excellent attention to detail
• Ability to see the big picture and focus on Continual Service Improvement (CSI)
• Ability to create documentation that is concise, accurate, and adheres to agreed quality standards
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and graphical representation
• Ability to manage multiple activities simultaneously
• Excellent written skills in English
• Understanding of core Bank business applications and operations, financial experience is a plus
• Willingness and ability to adapt to rapid change
• Strong interpersonal and organizational/project management skills, including the ability to meet deadlines, work in a team environment, follow written policies and procedures, and maintain superior customer service at all times
• Must exercise a reasonable amount of independent judgment under a minimum of supervision
• Able to work as a team player and as an individual contributor
• Provide extraordinary service
• Further the company culture and values

Job demands:

• Must be able to review and analyze data reports and manuals; must be computer proficient.
• Must have excellent communication skills (written, verbal, via telephone or in person)

Sound like you? Apply below

https://www.ziprecruiter.com/job/851b97a9

or send your resume to jawa@techlinksystems.com

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