Customer Operations Representative We're looking for detail-oriented, empathetic problem solvers to join our Customer Operations (COps) team in our Las Vegas office. This is our first office outside of the UK, and you’ll be vital in ensuring we’re able to serve our one million customers 🙌
At Monzo, we’re building a new kind of bank. One that lives in your smartphone and helps you take control of your money. We are always here to help as every customer gets access to 24/7 customer support through our app 🚀
You’ll be at the heart of Monzo
Our mission is to make money work for everyone, and while having a great app is part of that, we pride ourselves on providing world-class support. By solving customers’ problems, treating them fairly and being totally transparent, we believe we can make banking better 💪
Since we started, we’ve been busy building the best current account in the world and now have 100,000 new customers signing up with Monzo every month. We need to grow our amazing customer support team to help customers manage their money wherever they are in the world. You’ll know how to fix problems on the spot
Every person in customer operations has the power to solve problems quickly and with minimal fuss. We’ll give you all the tools and training you need so you know exactly how payments systems actually work, and you’ll listen to customers’ concerns with positivity, empathy and patience. Then you’ll fix whatever’s up and stop it from happening again 🔧
You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of Monzo, and the main way our customers communicate with us.
We want to delight our customers in any way possible. It can be something small like wishing someone a happy birthday. Or something bigger, like cycling a new bank card over to someone who needs it urgently 💝
What will you be doing day to day?
talking directly and honestly with our customers, and developing a deep understanding of what our community really wants from a digital bank
proactively spotting patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools, or product to make them happier
managing our business operations tasks, from making sure all our merchants have the right emoji to checking identity documents
dealing with tricky payments-related queries; investigating missing transfers and Direct Debits, helping manage the customers who are switching to Monzo
understanding, prioritising and escalating our customers' feedback and feature requests to the external product team (who build our app)
supporting other members in the team by being a point of escalation for other COps and mentoring new joiners.
making sure the rest of the company stays customer-focused and fixated on building the best bank account in the world.
You should apply if:
you’re a US citizen or have rights to work in the US
you're great at explaining things to people, and have flawless written English
you delight in investigating awkward problems, getting to the root cause and fixing them
you know your way around social networks, and technology interests you
you're friendly and super organised
you want to be part of the team that makes Monzo!
We offer some amazing benefits! 🙌
These include, but aren’t limited to:
32 days paid vacation per year
Healthcare - 100% contribution to medical, dental and vision insurance
Work from home (when you need to)
Catered lunches twice a week
Personal learning budget for books, training courses and conferences to help you learn and grow
Team-building, socials and other fun get-togethers
You'll be working from our office in Las Vegas, but you can also work remotely from home on occasion. Your working days will either be four fixed weekdays (Monday - Friday) and one weekend day, or Monday-Friday and then one weekend day in every two weekends. Day time shifts start between 09:00-12:00, on a rotational basis, and we'll try to accommodate your other commitments. 📆 This position is available on a full-time basis. If you're successful, we'll send you a take-home task, and if you ace that we'll invite you for a half-day assessment in our office. The half day assessment will be on either Monday 14th or Tuesday 15th January 2019 . You'll have some one-on-one interviews and a collaborative task with a small group of other candidates. If all goes well, you'll join our small but growing team on a mission to build the best bank in the world! 💥 You'll spend your first few weeks in training (Monday-Friday) generally between 09:00-18:00. But we can be flexible to fit your circumstances (like childcare or college courses) and we'll discuss with you how best to make this work.
Dec 19, 2018
Full time
Customer Operations Representative We're looking for detail-oriented, empathetic problem solvers to join our Customer Operations (COps) team in our Las Vegas office. This is our first office outside of the UK, and you’ll be vital in ensuring we’re able to serve our one million customers 🙌
At Monzo, we’re building a new kind of bank. One that lives in your smartphone and helps you take control of your money. We are always here to help as every customer gets access to 24/7 customer support through our app 🚀
You’ll be at the heart of Monzo
Our mission is to make money work for everyone, and while having a great app is part of that, we pride ourselves on providing world-class support. By solving customers’ problems, treating them fairly and being totally transparent, we believe we can make banking better 💪
Since we started, we’ve been busy building the best current account in the world and now have 100,000 new customers signing up with Monzo every month. We need to grow our amazing customer support team to help customers manage their money wherever they are in the world. You’ll know how to fix problems on the spot
Every person in customer operations has the power to solve problems quickly and with minimal fuss. We’ll give you all the tools and training you need so you know exactly how payments systems actually work, and you’ll listen to customers’ concerns with positivity, empathy and patience. Then you’ll fix whatever’s up and stop it from happening again 🔧
You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of Monzo, and the main way our customers communicate with us.
We want to delight our customers in any way possible. It can be something small like wishing someone a happy birthday. Or something bigger, like cycling a new bank card over to someone who needs it urgently 💝
What will you be doing day to day?
talking directly and honestly with our customers, and developing a deep understanding of what our community really wants from a digital bank
proactively spotting patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools, or product to make them happier
managing our business operations tasks, from making sure all our merchants have the right emoji to checking identity documents
dealing with tricky payments-related queries; investigating missing transfers and Direct Debits, helping manage the customers who are switching to Monzo
understanding, prioritising and escalating our customers' feedback and feature requests to the external product team (who build our app)
supporting other members in the team by being a point of escalation for other COps and mentoring new joiners.
making sure the rest of the company stays customer-focused and fixated on building the best bank account in the world.
You should apply if:
you’re a US citizen or have rights to work in the US
you're great at explaining things to people, and have flawless written English
you delight in investigating awkward problems, getting to the root cause and fixing them
you know your way around social networks, and technology interests you
you're friendly and super organised
you want to be part of the team that makes Monzo!
We offer some amazing benefits! 🙌
These include, but aren’t limited to:
32 days paid vacation per year
Healthcare - 100% contribution to medical, dental and vision insurance
Work from home (when you need to)
Catered lunches twice a week
Personal learning budget for books, training courses and conferences to help you learn and grow
Team-building, socials and other fun get-togethers
You'll be working from our office in Las Vegas, but you can also work remotely from home on occasion. Your working days will either be four fixed weekdays (Monday - Friday) and one weekend day, or Monday-Friday and then one weekend day in every two weekends. Day time shifts start between 09:00-12:00, on a rotational basis, and we'll try to accommodate your other commitments. 📆 This position is available on a full-time basis. If you're successful, we'll send you a take-home task, and if you ace that we'll invite you for a half-day assessment in our office. The half day assessment will be on either Monday 14th or Tuesday 15th January 2019 . You'll have some one-on-one interviews and a collaborative task with a small group of other candidates. If all goes well, you'll join our small but growing team on a mission to build the best bank in the world! 💥 You'll spend your first few weeks in training (Monday-Friday) generally between 09:00-18:00. But we can be flexible to fit your circumstances (like childcare or college courses) and we'll discuss with you how best to make this work.
We're looking for smart, empathetic people to join our Customer Operations (COps) team in our Cardiff office.
We're on a mission to make money work for everyone, and to do this we need to grow our amazing customer support team.
COps are the heart of Monzo
You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of Monzo, and the main way our customers communicate with us.
We want to delight our customers in any way possible. It can be something small like wishing someone a happy birthday. Or something bigger, like cycling a new bank card over to someone who needs it urgently.
What will you be doing day-to-day?
Identifying customers who are in vulnerable situations and helping to figure out what steps we can take to support them.
Working closely with our financial crime team to act as the first line of defence to help spot and investigate trends.
Being the first port of call for customer complaints to make sure that they're treated fairly and can share their thoughts and concerns.
Investigating and make decisions about payments made on stolen cards, as well as looking into scam websites.
Dealing with tricky payments-related queries; investigating missing transfers and Direct Debits, helping manage the customers who are switching to Monzo.
Supporting other members in the team by being a point of escalation for other COps and mentoring new joiners.
After you're fully comfortable helping our customers, you'll have the opportunity to expand your knowledge in the various other areas of the Customer Operations team. This could range from helping our Calls and Social Media team to spending time with our financial crime specialists!
Your working life
The salary for this role is up to £22,750 a year (£11p/h) plus additional allowance for working anti-social hours . All Monzo team members also get share options as part of their package – read more about what this means here .
You’ll be working from our Cardiff office, Monday to Friday, and you'll need to work 2 weekend days in every 4 week period.
This position is available on a full-time or part-time basis.
You should apply if you:
care deeply about delighting our customers
are a UK resident (live in the UK for at least 6 months of the year)
have the right to work in the UK
are comfortable using a laptop
are over 18 years old
If you're planning to do any working from home, you'll also need:
a quiet and private home working space
a solid internet connection (download speed- 5mbps; upload speed - 1mbps)
The interview and on-boarding process
The next planned assessment day is on:
Wednesday 12th December (London)
(These are the last assessment dates before the end of the year, but there'll be more dates in January too!)
If you're successful, we’ll send you a take-home task, and if you ace that we’ll invite you for a half-day assessment. You’ll have some one-on-one interviews and a collaborative task with a small group of other candidates. If all goes well, you'll join our small but growing team on a mission to make money work for everyone!
You'll spend your first two weeks in training (Monday-Friday) between 09:00-18:00, and we'll give you all the tools and training you need. You need to be available full time in Cardiff for the first week, but we can be a bit more flexible to fit your circumstances in the second week, if you've got caring or studying commitments for example. Please let us know if you'd need any adjustments to make this work.
Dec 19, 2018
Full time
We're looking for smart, empathetic people to join our Customer Operations (COps) team in our Cardiff office.
We're on a mission to make money work for everyone, and to do this we need to grow our amazing customer support team.
COps are the heart of Monzo
You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of Monzo, and the main way our customers communicate with us.
We want to delight our customers in any way possible. It can be something small like wishing someone a happy birthday. Or something bigger, like cycling a new bank card over to someone who needs it urgently.
What will you be doing day-to-day?
Identifying customers who are in vulnerable situations and helping to figure out what steps we can take to support them.
Working closely with our financial crime team to act as the first line of defence to help spot and investigate trends.
Being the first port of call for customer complaints to make sure that they're treated fairly and can share their thoughts and concerns.
Investigating and make decisions about payments made on stolen cards, as well as looking into scam websites.
Dealing with tricky payments-related queries; investigating missing transfers and Direct Debits, helping manage the customers who are switching to Monzo.
Supporting other members in the team by being a point of escalation for other COps and mentoring new joiners.
After you're fully comfortable helping our customers, you'll have the opportunity to expand your knowledge in the various other areas of the Customer Operations team. This could range from helping our Calls and Social Media team to spending time with our financial crime specialists!
Your working life
The salary for this role is up to £22,750 a year (£11p/h) plus additional allowance for working anti-social hours . All Monzo team members also get share options as part of their package – read more about what this means here .
You’ll be working from our Cardiff office, Monday to Friday, and you'll need to work 2 weekend days in every 4 week period.
This position is available on a full-time or part-time basis.
You should apply if you:
care deeply about delighting our customers
are a UK resident (live in the UK for at least 6 months of the year)
have the right to work in the UK
are comfortable using a laptop
are over 18 years old
If you're planning to do any working from home, you'll also need:
a quiet and private home working space
a solid internet connection (download speed- 5mbps; upload speed - 1mbps)
The interview and on-boarding process
The next planned assessment day is on:
Wednesday 12th December (London)
(These are the last assessment dates before the end of the year, but there'll be more dates in January too!)
If you're successful, we’ll send you a take-home task, and if you ace that we’ll invite you for a half-day assessment. You’ll have some one-on-one interviews and a collaborative task with a small group of other candidates. If all goes well, you'll join our small but growing team on a mission to make money work for everyone!
You'll spend your first two weeks in training (Monday-Friday) between 09:00-18:00, and we'll give you all the tools and training you need. You need to be available full time in Cardiff for the first week, but we can be a bit more flexible to fit your circumstances in the second week, if you've got caring or studying commitments for example. Please let us know if you'd need any adjustments to make this work.
Description
About the Role
The Relationship Management Consultant plays a vital role in building the relationship with our applicant and borrower base. SoFi’s Frontline Team fields inbound customer inquiries and processes loan applications. In this role, you will act to resolve member dissatisfaction; make outbound contact to members who contact SoFi; provide Operations support to the SoFi Business Development team; and act as a rapid response unit for special projects as assigned. Additionally, when available and as needed, the Customer Service Representative will support other Customer Service Representative teams as well as Reviewer teams.
By joining SoFi, you're joining a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge this new generation has through a new approach to lending. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products. As the company has grown, we’ve been able to help more people with these tools.
SoFi is a new kind of finance company taking a radical approach to lending, wealth management and insurance. From unprecedented products and tools to faster service and open conversations, we’re all about helping our members get ahead and find success. Whether they’re looking to buy a home, save money on student loans, ascend in their careers, or invest in the future, the SoFi community works to empower our members to accomplish the goals they set and achieve financial greatness as a result. Having raised nearly $2 billion in funding since 2011 and boasting over 400,000 members and 1,300 employees, SoFi’s future is bright.
Essential Job Functions:
Respond to applicant’s inbound inquiries via phone, Secure Chat and email regarding SoFi products
Exercise consultative sales techniques demonstrating strong call control
Provide world class customer service through First Call Resolution
Document every correspondence with applicants and borrowers clearly and concisely
Perform outbound outreach to applicants and work with the applicant and the operations team to successfully move applications through the sales process to funding
Request and secure required documentation according to documented company procedures
Participate in outbound Marketing Campaigns
Perform audits to ensure data provided by applicants at submission is accurate and the request meets SOFI specifications pursuant to SOPs
Manage correspondence via Desk & Secure Chat
Deliver timely, accurate and actionable information to SoFi Teams as appropriate
Improve upon and refine sales and customer service knowledge and techniques through ongoing training
Strong ability to overcome objections, deescalate inquiries and be genuinely empathetic in conversation with Members
Take ownership of resolving member inquiries and attempt to foresee causes of additional inquiries
Share insights with management regarding the root causes of Member inquiries, concerns and complaints, advocating on our members’ behalf to improve our products, operations and policies
Qualifications and Experience Required
Professional demeanor, strong work ethic
Previous experience in financial services/sales and/or experience in a contact center
Strong verbal and written communication skills
Ability to build positive working relationships with SoFi applicants, members and team
Advanced computer skills with solid proficiency in Microsoft Office Suite, Databases and Web.
Ability to exhibit grace under pressure, while successfully navigating complex work assignments/situations efficiently and effectively
Ability to meet critical deadlines in dynamic, rapidly changing environment
Self-motivated, resourceful, productive on teams as well as independent work
Able to move between projects / duties quickly and efficiently with excellent organizational and time management skills
Ability to work evenings, nights and weekend days and overtime
Experience handling high volume transactions
Track record of successful high impact decision making
College degree desired. High school diploma or GED required.
Benefits
Company paid lunch program, a fully stocked kitchen, and an onsite gym.
Competitive salary packages, bonuses, and stock options.
Flexible vacation policy allows you to truly relax and reboot.
Comprehensive health, vision, dental, and life insurance as well as disability benefits.
100% of health, vision, and dental premiums paid by SoFI for employees and their dependents.
401(k) and education on retirement planning.
Tuition reimbursement on approved programs, up to $5,250 a year.
Monthly contribution to help you pay off your student loans.
Sep 24, 2018
Full time
Description
About the Role
The Relationship Management Consultant plays a vital role in building the relationship with our applicant and borrower base. SoFi’s Frontline Team fields inbound customer inquiries and processes loan applications. In this role, you will act to resolve member dissatisfaction; make outbound contact to members who contact SoFi; provide Operations support to the SoFi Business Development team; and act as a rapid response unit for special projects as assigned. Additionally, when available and as needed, the Customer Service Representative will support other Customer Service Representative teams as well as Reviewer teams.
By joining SoFi, you're joining a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge this new generation has through a new approach to lending. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products. As the company has grown, we’ve been able to help more people with these tools.
SoFi is a new kind of finance company taking a radical approach to lending, wealth management and insurance. From unprecedented products and tools to faster service and open conversations, we’re all about helping our members get ahead and find success. Whether they’re looking to buy a home, save money on student loans, ascend in their careers, or invest in the future, the SoFi community works to empower our members to accomplish the goals they set and achieve financial greatness as a result. Having raised nearly $2 billion in funding since 2011 and boasting over 400,000 members and 1,300 employees, SoFi’s future is bright.
Essential Job Functions:
Respond to applicant’s inbound inquiries via phone, Secure Chat and email regarding SoFi products
Exercise consultative sales techniques demonstrating strong call control
Provide world class customer service through First Call Resolution
Document every correspondence with applicants and borrowers clearly and concisely
Perform outbound outreach to applicants and work with the applicant and the operations team to successfully move applications through the sales process to funding
Request and secure required documentation according to documented company procedures
Participate in outbound Marketing Campaigns
Perform audits to ensure data provided by applicants at submission is accurate and the request meets SOFI specifications pursuant to SOPs
Manage correspondence via Desk & Secure Chat
Deliver timely, accurate and actionable information to SoFi Teams as appropriate
Improve upon and refine sales and customer service knowledge and techniques through ongoing training
Strong ability to overcome objections, deescalate inquiries and be genuinely empathetic in conversation with Members
Take ownership of resolving member inquiries and attempt to foresee causes of additional inquiries
Share insights with management regarding the root causes of Member inquiries, concerns and complaints, advocating on our members’ behalf to improve our products, operations and policies
Qualifications and Experience Required
Professional demeanor, strong work ethic
Previous experience in financial services/sales and/or experience in a contact center
Strong verbal and written communication skills
Ability to build positive working relationships with SoFi applicants, members and team
Advanced computer skills with solid proficiency in Microsoft Office Suite, Databases and Web.
Ability to exhibit grace under pressure, while successfully navigating complex work assignments/situations efficiently and effectively
Ability to meet critical deadlines in dynamic, rapidly changing environment
Self-motivated, resourceful, productive on teams as well as independent work
Able to move between projects / duties quickly and efficiently with excellent organizational and time management skills
Ability to work evenings, nights and weekend days and overtime
Experience handling high volume transactions
Track record of successful high impact decision making
College degree desired. High school diploma or GED required.
Benefits
Company paid lunch program, a fully stocked kitchen, and an onsite gym.
Competitive salary packages, bonuses, and stock options.
Flexible vacation policy allows you to truly relax and reboot.
Comprehensive health, vision, dental, and life insurance as well as disability benefits.
100% of health, vision, and dental premiums paid by SoFI for employees and their dependents.
401(k) and education on retirement planning.
Tuition reimbursement on approved programs, up to $5,250 a year.
Monthly contribution to help you pay off your student loans.
Description
About the Role
As a SoFi Wealth Investment Advisor, you will work with existing SoFi members and new customers to help them build and improve their financial futures using SoFi’s suite of investment services. SoFi offers Robo Advisor services, and is soon expanding into Brokerage and Crypto Currencies. Your main responsibilities are (but not limited to):
Working with customers who would like to open an investment account to help them understand the offering, benefits, and account opening process
Providing advice on specific financial wellness, goals, and questions to our members
Discussing and explaining investment performance and decisions with current wealth members
Providing member’s operational support for specific investment-related questions and issues
About SoFi
By joining SoFi, you're joining a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge this new generation has through a new approach to lending. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products. As the company has grown, we’ve been able to help more people with these tools.
SoFi is a new kind of finance company taking a radical approach to lending, wealth management and insurance. From unprecedented products and tools to faster service and open conversations, we’re all about helping our members get ahead and find success. Whether they’re looking to buy a home, save money on student loans, ascend in their careers, or invest in the future, the SoFi community works to empower our members to accomplish the goals they set and achieve financial greatness as a result. Having raised nearly $2 billion in funding since 2011 and boasting over 400,000 members and 1,300 employees, SoFi’s future is bright.
Key responsibilities
Support members over the phone and problem solve any operational or technical issues pertaining to SoFi Wealth products
Explain investment choices / decisions, asset allocation plans, goals and retirement projections as needed
Perform ongoing monitoring of member accounts with attention to detail and accuracy
Work with SoFi’s custodial platform as needed to open, fund, and transact in member accounts
Work with management and product teams to continuously improve operational processes and technical platforms to better serve our members
Assess the member’s financial situation and goals through one-on-one inbound calls and/or web chat sessions
Work with members to develop individually tailored plans to assist them in reaching their financial goals
Provide advice to members on specific needs (e.g., buying a home, having a child)
Requirements
Must have one of the following licensing combinations: Must have existing Series 7, 65 , 63 or Series 7, 66
Must maintain all necessary professional certifications required for the role.
May be required to obtain additional certifications for advising services as applicable
Bachelor's degree preferred, but a combination of education and experience may be considered in lieu of a degree
2+ years of financial services experience required, preferably assisting customers in a service environment.
Excellent verbal and written communication, analytical and interpersonal skills, and a customer service mindset
Deep understanding of financial concepts
Ability to identify, meet and follow through with client needs and requirements
Self-starter, problem solver and a goal-oriented team player with a ‘no job is beneath me’ attitude
Ability to work independently and perform multiple tasks efficiently
Organized with a strong attention to detail
Show curiosity and confidence when dealing with clients and able to ask for help when needed
Strong working knowledge of Microsoft Excel and Word
Meets evolving position objectives as defined by management
Ability to iterate, learn and innovate.
Plusses
Experience with corporate actions
Margin/Investment risk
Series 4
Series 24
CFP (or preparation for CFP)
Background in holistic / comprehensive financial planning
Benefits
Inspiring company mission
Company paid lunch program, a fully stocked kitchen, and subsidized gym membership.
Competitive salary packages and bonuses.
A flexible vacation policy allows you to truly relax and reboot.
Comprehensive health, vision, dental, and life insurance as well as disability benefits.
100% of health, vision, and dental premiums paid by SoFi for employees and their dependents.
401(k) and education on retirement planning.
Tuition reimbursement on approved programs, up to $5,250 a year.
Monthly contribution to help you pay off your student loans.
Sep 20, 2018
Full time
Description
About the Role
As a SoFi Wealth Investment Advisor, you will work with existing SoFi members and new customers to help them build and improve their financial futures using SoFi’s suite of investment services. SoFi offers Robo Advisor services, and is soon expanding into Brokerage and Crypto Currencies. Your main responsibilities are (but not limited to):
Working with customers who would like to open an investment account to help them understand the offering, benefits, and account opening process
Providing advice on specific financial wellness, goals, and questions to our members
Discussing and explaining investment performance and decisions with current wealth members
Providing member’s operational support for specific investment-related questions and issues
About SoFi
By joining SoFi, you're joining a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge this new generation has through a new approach to lending. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products. As the company has grown, we’ve been able to help more people with these tools.
SoFi is a new kind of finance company taking a radical approach to lending, wealth management and insurance. From unprecedented products and tools to faster service and open conversations, we’re all about helping our members get ahead and find success. Whether they’re looking to buy a home, save money on student loans, ascend in their careers, or invest in the future, the SoFi community works to empower our members to accomplish the goals they set and achieve financial greatness as a result. Having raised nearly $2 billion in funding since 2011 and boasting over 400,000 members and 1,300 employees, SoFi’s future is bright.
Key responsibilities
Support members over the phone and problem solve any operational or technical issues pertaining to SoFi Wealth products
Explain investment choices / decisions, asset allocation plans, goals and retirement projections as needed
Perform ongoing monitoring of member accounts with attention to detail and accuracy
Work with SoFi’s custodial platform as needed to open, fund, and transact in member accounts
Work with management and product teams to continuously improve operational processes and technical platforms to better serve our members
Assess the member’s financial situation and goals through one-on-one inbound calls and/or web chat sessions
Work with members to develop individually tailored plans to assist them in reaching their financial goals
Provide advice to members on specific needs (e.g., buying a home, having a child)
Requirements
Must have one of the following licensing combinations: Must have existing Series 7, 65 , 63 or Series 7, 66
Must maintain all necessary professional certifications required for the role.
May be required to obtain additional certifications for advising services as applicable
Bachelor's degree preferred, but a combination of education and experience may be considered in lieu of a degree
2+ years of financial services experience required, preferably assisting customers in a service environment.
Excellent verbal and written communication, analytical and interpersonal skills, and a customer service mindset
Deep understanding of financial concepts
Ability to identify, meet and follow through with client needs and requirements
Self-starter, problem solver and a goal-oriented team player with a ‘no job is beneath me’ attitude
Ability to work independently and perform multiple tasks efficiently
Organized with a strong attention to detail
Show curiosity and confidence when dealing with clients and able to ask for help when needed
Strong working knowledge of Microsoft Excel and Word
Meets evolving position objectives as defined by management
Ability to iterate, learn and innovate.
Plusses
Experience with corporate actions
Margin/Investment risk
Series 4
Series 24
CFP (or preparation for CFP)
Background in holistic / comprehensive financial planning
Benefits
Inspiring company mission
Company paid lunch program, a fully stocked kitchen, and subsidized gym membership.
Competitive salary packages and bonuses.
A flexible vacation policy allows you to truly relax and reboot.
Comprehensive health, vision, dental, and life insurance as well as disability benefits.
100% of health, vision, and dental premiums paid by SoFi for employees and their dependents.
401(k) and education on retirement planning.
Tuition reimbursement on approved programs, up to $5,250 a year.
Monthly contribution to help you pay off your student loans.
We keep this up as a standing job listing, which means that while we may not be hiring for this position right now, we hire frequently enough that we want to know if you’re interested! If this position sounds like a great fit for you, apply! We’ll be in touch regardless of what happens.
Robinhood is changing the way America invests. We believe our financial system should work for everyone and not just a few. We offer commission-free trading for stocks, ETFs, options, and cryptocurrencies—all in one, user-friendly platform. Since our public launch in 2015, we’ve enabled millions of people to participate in the markets, cementing us as the fastest-growing brokerage ever.
Our customers mean a lot to us, and no matter who they are, we want to make sure we give them a great experience. That starts with you!
Nestled just outside of Orlando, Florida, our Lake Mary office houses our customer support team - the voice of the Robinhood experience and the first line of communication with Robinhood. As a Support Associate, you’ll become a subject matter expert on all things Robinhood. You’ll answer questions and resolve whatever issues customers may have with their accounts, making sure customers leave feeling cared for, understood, and - most importantly - happy they’re using Robinhood. We’ll also look to you to develop and streamline the behind-the-scenes work. Think your job could be made easier with a new process or tool? We want to know how.
Still interested? Well here’s what it takes to be a Support Associate...
You’re empathetic: finance can be a daunting and confusing topic for many of our customers, and you understand that. You inspire confidence and calm in people, and anyone that talks to you knows that Robinhood has their back.
You’re a natural communicator: you can take a complex issue and explain it in simple terms to any audience. You’re great at listening to people’s problems and communicating a resolution in simple and accurate terms, making sure both sides leave on the same page.
You’re a team player: keeping Robinhood running is no small task, and you’re going to be working alongside a lot of other motivated, smart individuals. You’re great at communicating with other people, and are happy to pitch in and help wherever possible. Your presence is a productivity multiplier, and people naturally reach out to you for help - that’s just who you are.
Writing is your jam : you’ll be writing a lot on the job, whether to customers or coworkers. You’re a stickler for spelling and grammar, and enjoy adding your own personal flair to your messages while keeping them crisp and to the point.
You’re ingenious: we’re not just looking for people to help customers, we also want you to help us figure out what we’re doing wrong! You enjoy making things better, whether big or small. If you see a process or procedure that you think is inefficient or broken, you’re the type of person to come up with a fix for it and own it all the way to completion.
You’re dynamic: whatever life throws at you, you’re ready. You can handle routine tasks, or completely one-off requests. You can learn new skills when you have to, and know how to hunt down answers when you don’t know something. Ambiguity doesn’t faze you.
You’re a go-getter: when one problem is solved, you go find another. You’re ready to take on whatever comes your way, and tackle new tasks as they arise.
You’re hungry : democratizing the American financial system is a marathon, not a sprint, and you get that. You remain focused through difficult periods because you know that success takes time.
A day in the life of a Support Associate:
Support Associates handle a lot, but your days may include a mix of the following:
Research customer issues, resolve them, and communicate the results to the customer over email or phone.
Document processes for internal training purposes
Work across teams on individual projects - process streamlining, brokerage operations, product improvement… sky’s the limit!
We’re still in full start-up mode. With so many products and projects on the horizon, things change all the time, and quickly.
We look to our Support Associates to grow their expertise and comfort with our suite of products over time. As you become a more capable and valuable member of the team, you’ll take on greater responsibilities - you’ll handle more advanced customer issues, help out with training and interviews, develop solutions for common customer issues, and start managing workflows and processes on your own. You’re going to handle a lot as a Support Associate, but it’s just the beginning.
Sep 19, 2018
Full time
We keep this up as a standing job listing, which means that while we may not be hiring for this position right now, we hire frequently enough that we want to know if you’re interested! If this position sounds like a great fit for you, apply! We’ll be in touch regardless of what happens.
Robinhood is changing the way America invests. We believe our financial system should work for everyone and not just a few. We offer commission-free trading for stocks, ETFs, options, and cryptocurrencies—all in one, user-friendly platform. Since our public launch in 2015, we’ve enabled millions of people to participate in the markets, cementing us as the fastest-growing brokerage ever.
Our customers mean a lot to us, and no matter who they are, we want to make sure we give them a great experience. That starts with you!
Nestled just outside of Orlando, Florida, our Lake Mary office houses our customer support team - the voice of the Robinhood experience and the first line of communication with Robinhood. As a Support Associate, you’ll become a subject matter expert on all things Robinhood. You’ll answer questions and resolve whatever issues customers may have with their accounts, making sure customers leave feeling cared for, understood, and - most importantly - happy they’re using Robinhood. We’ll also look to you to develop and streamline the behind-the-scenes work. Think your job could be made easier with a new process or tool? We want to know how.
Still interested? Well here’s what it takes to be a Support Associate...
You’re empathetic: finance can be a daunting and confusing topic for many of our customers, and you understand that. You inspire confidence and calm in people, and anyone that talks to you knows that Robinhood has their back.
You’re a natural communicator: you can take a complex issue and explain it in simple terms to any audience. You’re great at listening to people’s problems and communicating a resolution in simple and accurate terms, making sure both sides leave on the same page.
You’re a team player: keeping Robinhood running is no small task, and you’re going to be working alongside a lot of other motivated, smart individuals. You’re great at communicating with other people, and are happy to pitch in and help wherever possible. Your presence is a productivity multiplier, and people naturally reach out to you for help - that’s just who you are.
Writing is your jam : you’ll be writing a lot on the job, whether to customers or coworkers. You’re a stickler for spelling and grammar, and enjoy adding your own personal flair to your messages while keeping them crisp and to the point.
You’re ingenious: we’re not just looking for people to help customers, we also want you to help us figure out what we’re doing wrong! You enjoy making things better, whether big or small. If you see a process or procedure that you think is inefficient or broken, you’re the type of person to come up with a fix for it and own it all the way to completion.
You’re dynamic: whatever life throws at you, you’re ready. You can handle routine tasks, or completely one-off requests. You can learn new skills when you have to, and know how to hunt down answers when you don’t know something. Ambiguity doesn’t faze you.
You’re a go-getter: when one problem is solved, you go find another. You’re ready to take on whatever comes your way, and tackle new tasks as they arise.
You’re hungry : democratizing the American financial system is a marathon, not a sprint, and you get that. You remain focused through difficult periods because you know that success takes time.
A day in the life of a Support Associate:
Support Associates handle a lot, but your days may include a mix of the following:
Research customer issues, resolve them, and communicate the results to the customer over email or phone.
Document processes for internal training purposes
Work across teams on individual projects - process streamlining, brokerage operations, product improvement… sky’s the limit!
We’re still in full start-up mode. With so many products and projects on the horizon, things change all the time, and quickly.
We look to our Support Associates to grow their expertise and comfort with our suite of products over time. As you become a more capable and valuable member of the team, you’ll take on greater responsibilities - you’ll handle more advanced customer issues, help out with training and interviews, develop solutions for common customer issues, and start managing workflows and processes on your own. You’re going to handle a lot as a Support Associate, but it’s just the beginning.
Introduction
At Guideline, we’re helping Americans save for a better future. Guideline is the only 401(k) provider with a fee-free, full-stack 401(k) offering that automates plan administration and compliance with a platform that directly integrates with many of the most popular payroll providers.
By building transparent and first-of-its-kind software, the Guideline team is combatting what’s unfortunately become the retirement industry status quo -- legacy providers have put profit over the interests of employees, abandoning the goal of the programs in the first place: to give employees the opportunity to save as much as possible for retirement.
With over 3,000 clients and hundreds of millions of dollars in assets under management, in just a couple years of operations, we’re well on our way to making smart retirement planning easy for everyone.
Job Description
Guideline is seeking a Customer Success Manager to join its growing Customer Success Team. This individual will be responsible for developing and maintaining client relationships, serving as the go-to person for clients after onboarding, ensuring they get the most our product has to offer. We are seeking a natural client advocate who will go to great lengths to provide clients with nothing short of a positive experience. This is a perfect opportunity for someone who loves to build relationships.
Responsibilities
Act as the primary point of contact for our clients
Own the client experience after the point of onboarding, ensuring our clients are supported and satisfied
Drive product value by introducing new features and products to our clients
Execute routine analyses for onboarded plans to ensure plan client success
Manage 401(k) plan design changes and upgrades for Guideline clients
Advocate for client product features; provide user feedback for new product features
Collaborate cross functionally with sales, engineering, operations, and our in-house financial planners in order to troubleshoot and help clients
Qualifications
3+ years experience in project management, account management, customer care, or Fintech
Results-driven with exemplary phone, listening, and writing skills
Experience with customer support platforms and CRMs (Zendesk, Desk.com, Salesforce)
Adaptable with the ability to pick up new technologies, assess situations quickly, and look for smarter, better ways to achieve goals
Creative and analytical problem-solving skills
Demonstrated strong verbal and written communication skills
Flexible - we’re moving fast, so the ability to constantly adapt to new conditions is a must
Enthusiastic and high energy, but also poised, confident and extremely professional
CRPS a plus
Bachelor’s degree preferred or equivalent field-related experience
Ability to pass background and credit check for employment
As a full-time employee at Guideline, you’ll enjoy:
An industry-competitive salary
Full health benefits, with 100% premium coverage for health, vision, and dental
The freedom to take time when you need it, with an unlimited vacation policy
Generous paid maternity/paternity leave policies as well as short and long-term disability benefits
An employer-matched Guideline 401(k)
Daily catered lunch, in addition to more snacks, coffee, and beverages than you could ever consume
Computer and monitor setup of your choosing
A spacious office in San Mateo, steps away from the Caltrain station, that happens to have an on-site beer garden, two Bocce Ball courts, and is conveniently across the street from Blue Bottle and Tin Cup
The opportunity to work coast to coast: in addition to our HQ in San Mateo, we have a centrally-located office in Portland, Maine
Sep 13, 2018
Full time
Introduction
At Guideline, we’re helping Americans save for a better future. Guideline is the only 401(k) provider with a fee-free, full-stack 401(k) offering that automates plan administration and compliance with a platform that directly integrates with many of the most popular payroll providers.
By building transparent and first-of-its-kind software, the Guideline team is combatting what’s unfortunately become the retirement industry status quo -- legacy providers have put profit over the interests of employees, abandoning the goal of the programs in the first place: to give employees the opportunity to save as much as possible for retirement.
With over 3,000 clients and hundreds of millions of dollars in assets under management, in just a couple years of operations, we’re well on our way to making smart retirement planning easy for everyone.
Job Description
Guideline is seeking a Customer Success Manager to join its growing Customer Success Team. This individual will be responsible for developing and maintaining client relationships, serving as the go-to person for clients after onboarding, ensuring they get the most our product has to offer. We are seeking a natural client advocate who will go to great lengths to provide clients with nothing short of a positive experience. This is a perfect opportunity for someone who loves to build relationships.
Responsibilities
Act as the primary point of contact for our clients
Own the client experience after the point of onboarding, ensuring our clients are supported and satisfied
Drive product value by introducing new features and products to our clients
Execute routine analyses for onboarded plans to ensure plan client success
Manage 401(k) plan design changes and upgrades for Guideline clients
Advocate for client product features; provide user feedback for new product features
Collaborate cross functionally with sales, engineering, operations, and our in-house financial planners in order to troubleshoot and help clients
Qualifications
3+ years experience in project management, account management, customer care, or Fintech
Results-driven with exemplary phone, listening, and writing skills
Experience with customer support platforms and CRMs (Zendesk, Desk.com, Salesforce)
Adaptable with the ability to pick up new technologies, assess situations quickly, and look for smarter, better ways to achieve goals
Creative and analytical problem-solving skills
Demonstrated strong verbal and written communication skills
Flexible - we’re moving fast, so the ability to constantly adapt to new conditions is a must
Enthusiastic and high energy, but also poised, confident and extremely professional
CRPS a plus
Bachelor’s degree preferred or equivalent field-related experience
Ability to pass background and credit check for employment
As a full-time employee at Guideline, you’ll enjoy:
An industry-competitive salary
Full health benefits, with 100% premium coverage for health, vision, and dental
The freedom to take time when you need it, with an unlimited vacation policy
Generous paid maternity/paternity leave policies as well as short and long-term disability benefits
An employer-matched Guideline 401(k)
Daily catered lunch, in addition to more snacks, coffee, and beverages than you could ever consume
Computer and monitor setup of your choosing
A spacious office in San Mateo, steps away from the Caltrain station, that happens to have an on-site beer garden, two Bocce Ball courts, and is conveniently across the street from Blue Bottle and Tin Cup
The opportunity to work coast to coast: in addition to our HQ in San Mateo, we have a centrally-located office in Portland, Maine
Introduction At Guideline, we’re helping Americans save for a better future. Guideline is the only 401(k) provider with a fee-free, full-stack 401(k) offering that automates plan administration and compliance with a platform that directly integrates with many of the most popular payroll providers.
By building transparent and first-of-its-kind software, the Guideline team is combatting what’s unfortunately become the retirement industry status quo -- legacy providers have put profit over the interests of employees, abandoning the goal of the programs in the first place: to give employees the opportunity to save as much as possible for retirement.
With over 3,000 clients and hundreds of millions of dollars in assets under management, in just a couple years of operations, we’re well on our way to making smart retirement planning easy for everyone.
Job Description We’re looking to grow our Customer Success team. This is the perfect opportunity for someone who loves to troubleshoot and assist others with finding the best solution. You may not know what the answer is, but you are determined and will stop at nothing to get to the bottom of things! You are highly organized and know nothing but Inbox Zero in Gmail. Most of all, you’re a people person, and thrive in helping others and building relationships!
Responsibilities:
• Own the customer experience once the deal is signed, ensuring that our customers are supported and satisfied • Be the frontline, oftentimes the first interaction a participant has with Guideline • Act as the voice of our customers - identify trends and gaps based on communication and feedback from customers • Support customers with multiple channels, including: email, live chat, and phone • Be the go-to person once plan has signed up - handling any questions and educating clients and participants as needed • Collaborate interdepartmentally with sales, engineering, operations, and our in-house financial planners in order to troubleshoot and help customers
Desired Skills and Experience:
• BA/BS degree • 1-2 years experience in customer care or success • Experience with customer support platforms and CRMs (Zendesk, Desk.com, Salesforce) • Excellent verbal and written communication • Highly proficient with Google Apps and macOS • Naturally empathetic individual who genuinely loves helping people • Benefits and/or 401(k) experience a plus • Multi-tasking and organization are innate skills • Ability to pass background and credit check for employment
Sep 13, 2018
Full time
Introduction At Guideline, we’re helping Americans save for a better future. Guideline is the only 401(k) provider with a fee-free, full-stack 401(k) offering that automates plan administration and compliance with a platform that directly integrates with many of the most popular payroll providers.
By building transparent and first-of-its-kind software, the Guideline team is combatting what’s unfortunately become the retirement industry status quo -- legacy providers have put profit over the interests of employees, abandoning the goal of the programs in the first place: to give employees the opportunity to save as much as possible for retirement.
With over 3,000 clients and hundreds of millions of dollars in assets under management, in just a couple years of operations, we’re well on our way to making smart retirement planning easy for everyone.
Job Description We’re looking to grow our Customer Success team. This is the perfect opportunity for someone who loves to troubleshoot and assist others with finding the best solution. You may not know what the answer is, but you are determined and will stop at nothing to get to the bottom of things! You are highly organized and know nothing but Inbox Zero in Gmail. Most of all, you’re a people person, and thrive in helping others and building relationships!
Responsibilities:
• Own the customer experience once the deal is signed, ensuring that our customers are supported and satisfied • Be the frontline, oftentimes the first interaction a participant has with Guideline • Act as the voice of our customers - identify trends and gaps based on communication and feedback from customers • Support customers with multiple channels, including: email, live chat, and phone • Be the go-to person once plan has signed up - handling any questions and educating clients and participants as needed • Collaborate interdepartmentally with sales, engineering, operations, and our in-house financial planners in order to troubleshoot and help customers
Desired Skills and Experience:
• BA/BS degree • 1-2 years experience in customer care or success • Experience with customer support platforms and CRMs (Zendesk, Desk.com, Salesforce) • Excellent verbal and written communication • Highly proficient with Google Apps and macOS • Naturally empathetic individual who genuinely loves helping people • Benefits and/or 401(k) experience a plus • Multi-tasking and organization are innate skills • Ability to pass background and credit check for employment
Introduction At Guideline, we’re helping Americans save for a better future. Guideline is the only 401(k) provider with a fee-free, full-stack 401(k) offering that automates plan administration and compliance with a platform that directly integrates with many of the most popular payroll providers.
By building transparent and first-of-its-kind software, the Guideline team is combatting what’s unfortunately become the retirement industry status quo -- legacy providers have put profit over the interests of employees, abandoning the goal of the programs in the first place: to give employees the opportunity to save as much as possible for retirement.
With over 3,000 clients and hundreds of millions of dollars in assets under management, in just a couple years of operations, we’re well on our way to making smart retirement planning easy for everyone. Job Description
We’re looking to grow our Customer Success team. This is the perfect opportunity for someone who loves to troubleshoot and assist others with finding the best solution. You may not know what the answer is, but you are determined and will stop at nothing to get to the bottom of things! You are highly organized and know nothing but Inbox Zero in Gmail. Most of all, you’re a people person, and thrive in helping others and building relationships!
Responsibilities
• Own the customer experience once the deal is signed, ensuring that our customers are supported and satisfied • Be the frontline, oftentimes the first interaction a participant has with Guideline • Act as the voice of our customers - identify trends and gaps based on communication and feedback from customers • Support customers with multiple channels, including: email, live chat, and phone • Be the go-to person once plan has signed up - handling any questions and educating clients and participants as needed • Collaborate interdepartmentally with sales, engineering, operations, and our in-house financial planners in order to troubleshoot and help customers
Desired Skills and Experience
• BA/BS degree • 1-2 years experience in customer care or success • Experience with customer support platforms and CRMs (Zendesk, Desk.com, Salesforce) • Excellent verbal and written communication • Highly proficient with Google Apps and macOS • Naturally empathetic individual who genuinely loves helping people • Benefits and/or 401(k) experience a plus • Multi-tasking and organization are innate skills
• Ability to pass background and credit check for employment
Sep 13, 2018
Full time
Introduction At Guideline, we’re helping Americans save for a better future. Guideline is the only 401(k) provider with a fee-free, full-stack 401(k) offering that automates plan administration and compliance with a platform that directly integrates with many of the most popular payroll providers.
By building transparent and first-of-its-kind software, the Guideline team is combatting what’s unfortunately become the retirement industry status quo -- legacy providers have put profit over the interests of employees, abandoning the goal of the programs in the first place: to give employees the opportunity to save as much as possible for retirement.
With over 3,000 clients and hundreds of millions of dollars in assets under management, in just a couple years of operations, we’re well on our way to making smart retirement planning easy for everyone. Job Description
We’re looking to grow our Customer Success team. This is the perfect opportunity for someone who loves to troubleshoot and assist others with finding the best solution. You may not know what the answer is, but you are determined and will stop at nothing to get to the bottom of things! You are highly organized and know nothing but Inbox Zero in Gmail. Most of all, you’re a people person, and thrive in helping others and building relationships!
Responsibilities
• Own the customer experience once the deal is signed, ensuring that our customers are supported and satisfied • Be the frontline, oftentimes the first interaction a participant has with Guideline • Act as the voice of our customers - identify trends and gaps based on communication and feedback from customers • Support customers with multiple channels, including: email, live chat, and phone • Be the go-to person once plan has signed up - handling any questions and educating clients and participants as needed • Collaborate interdepartmentally with sales, engineering, operations, and our in-house financial planners in order to troubleshoot and help customers
Desired Skills and Experience
• BA/BS degree • 1-2 years experience in customer care or success • Experience with customer support platforms and CRMs (Zendesk, Desk.com, Salesforce) • Excellent verbal and written communication • Highly proficient with Google Apps and macOS • Naturally empathetic individual who genuinely loves helping people • Benefits and/or 401(k) experience a plus • Multi-tasking and organization are innate skills
• Ability to pass background and credit check for employment
Introduction
At Guideline, we’re helping Americans save for a better future. Guideline is the only 401(k) provider with a fee-free, full-stack 401(k) offering that automates plan administration and compliance with a platform that directly integrates with many of the most popular payroll providers.
By building transparent and first-of-its-kind software, the Guideline team is combatting what’s unfortunately become the retirement industry status quo -- legacy providers have put profit over the interests of employees, abandoning the goal of the programs in the first place: to give employees the opportunity to save as much as possible for retirement.
With over 3,000 clients and hundreds of millions of dollars in assets under management, in just a couple years of operations, we’re well on our way to making smart retirement planning easy for everyone.
Job Description
Guideline is seeking a Customer Success Business Analyst to join its growing Customer Success Team. In this role, you will be responsible for the implementation and continual optimization of the Customer Success team’s technical infrastructure and associated processes. This role is highly collaborative and impactful, working cross functionally with key stakeholders and teams across the organization to directly impact top level business metrics and KPIs.
Responsibilities
Implement and provide ongoing support for the Customer Success team's tools and platforms
Collaborate with team SMEs to update and maintain team SOPs and workflows
Monitor and streamline our customer feedback loop (NPS and CSAT)
Collaborate cross functionally with product, operations, compliance, engineering, sales and our CFPs in order to identify areas for improvement of the customer experience
Perform in depth reviews of customer trends and building out reporting for interdepartmental transparency
Execute routine analyses for onboarded plans to ensure the Customer Success team is supported to achieve client success
Report CS team metrics on a regular cadence
Qualifications
3+ years experience in project management, customer support, customer success
Experience administering customer support platforms and CRMs (Zendesk, Desk.com, Salesforce)
Adaptable, with the ability to pick up new technologies
Creative, with analytical problem-solving skills
Flexible - we’re moving fast, so the ability to constantly adapt to new conditions is a must
Bachelor’s degree preferred (or equivalent field-related experience)
Experience with SFDC, Looker a plus
Ability to pass background and credit check for employment
As a full-time employee at Guideline, you’ll enjoy:
An industry-competitive salary
Full health benefits, with 100% premium coverage for health, vision, and dental
The freedom to take time when you need it, with an unlimited vacation policy
Generous paid maternity/paternity leave policies as well as short and long-term disability benefits
An employer-matched Guideline 401(k)
Daily catered lunch, in addition to more snacks, coffee, and beverages than you could ever consume
Computer and monitor setup of your choosing
A spacious office in San Mateo, steps away from the Caltrain station, that happens to have an on-site beer garden, two Bocce Ball courts, and is conveniently across the street from Blue Bottle and Tin Cup
The opportunity to work coast to coast: in addition to our HQ in San Mateo, we have a centrally-located office in Portland, Maine
Sep 13, 2018
Full time
Introduction
At Guideline, we’re helping Americans save for a better future. Guideline is the only 401(k) provider with a fee-free, full-stack 401(k) offering that automates plan administration and compliance with a platform that directly integrates with many of the most popular payroll providers.
By building transparent and first-of-its-kind software, the Guideline team is combatting what’s unfortunately become the retirement industry status quo -- legacy providers have put profit over the interests of employees, abandoning the goal of the programs in the first place: to give employees the opportunity to save as much as possible for retirement.
With over 3,000 clients and hundreds of millions of dollars in assets under management, in just a couple years of operations, we’re well on our way to making smart retirement planning easy for everyone.
Job Description
Guideline is seeking a Customer Success Business Analyst to join its growing Customer Success Team. In this role, you will be responsible for the implementation and continual optimization of the Customer Success team’s technical infrastructure and associated processes. This role is highly collaborative and impactful, working cross functionally with key stakeholders and teams across the organization to directly impact top level business metrics and KPIs.
Responsibilities
Implement and provide ongoing support for the Customer Success team's tools and platforms
Collaborate with team SMEs to update and maintain team SOPs and workflows
Monitor and streamline our customer feedback loop (NPS and CSAT)
Collaborate cross functionally with product, operations, compliance, engineering, sales and our CFPs in order to identify areas for improvement of the customer experience
Perform in depth reviews of customer trends and building out reporting for interdepartmental transparency
Execute routine analyses for onboarded plans to ensure the Customer Success team is supported to achieve client success
Report CS team metrics on a regular cadence
Qualifications
3+ years experience in project management, customer support, customer success
Experience administering customer support platforms and CRMs (Zendesk, Desk.com, Salesforce)
Adaptable, with the ability to pick up new technologies
Creative, with analytical problem-solving skills
Flexible - we’re moving fast, so the ability to constantly adapt to new conditions is a must
Bachelor’s degree preferred (or equivalent field-related experience)
Experience with SFDC, Looker a plus
Ability to pass background and credit check for employment
As a full-time employee at Guideline, you’ll enjoy:
An industry-competitive salary
Full health benefits, with 100% premium coverage for health, vision, and dental
The freedom to take time when you need it, with an unlimited vacation policy
Generous paid maternity/paternity leave policies as well as short and long-term disability benefits
An employer-matched Guideline 401(k)
Daily catered lunch, in addition to more snacks, coffee, and beverages than you could ever consume
Computer and monitor setup of your choosing
A spacious office in San Mateo, steps away from the Caltrain station, that happens to have an on-site beer garden, two Bocce Ball courts, and is conveniently across the street from Blue Bottle and Tin Cup
The opportunity to work coast to coast: in addition to our HQ in San Mateo, we have a centrally-located office in Portland, Maine
Introduction At Guideline, we’re helping Americans save for a better future. Guideline is the only 401(k) provider with a fee-free, full-stack 401(k) offering that automates plan administration and compliance with a platform that directly integrates with many of the most popular payroll providers.
By building transparent and first-of-its-kind software, the Guideline team is combatting what’s unfortunately become the retirement industry status quo -- legacy providers have put profit over the interests of employees, abandoning the goal of the programs in the first place: to give employees the opportunity to save as much as possible for retirement.
With over 3,000 clients and hundreds of millions of dollars in assets under management, in just a couple years of operations, we’re well on our way to making smart retirement planning easy for everyone.
Job Description Guideline is seeking an Onboarding Coordinator to assist with a portfolio of clients ranging from small business owners to C-level executives. This individual, who will report to Guideline’s Director of Client Development, will quickly become an expert on Guideline’s suite of products so you can clearly explain the value of what we provide to organizations of all kinds.
Our ideal candidate is a collaborative self-starter who has a proven track record of success in client-facing environments. You’ll need to think on your feet while using your strong communication, listening, and problem-solving skills. A high level of attention to detail and a passion for providing a true white glove client experience are a must.
This is an great opportunity for a recent college graduate to grow alongside a fast-paced startup.
Responsibilities:
Support value-based relationships with Guideline’s clients through phone calls and email
Assist with onboarding, educational and client development efforts
Work collaboratively and cohesively with Operations and Customer Success
Aggregate feedback and recommendations from clients to design and inform new features and capabilities
Help team members follow up with their daily tasks
Support documentation of activities and correspondence
Assist in keeping tools, systems and reports updated
Other duties as assigned
East Coast hours may be required
Qualifications:
1-2 years of work experience; client-facing experience a plus
Results-driven with exemplary phone, listening, and writing skills
Organized with strong attention to detail
Adaptable with the ability to pick up new technologies, assess situations quickly, and look for smarter, better ways to achieve goals
Creative and analytical problem-solving skills
Demonstrated strong verbal and written communication
Flexible - we’re moving fast, so the ability to constantly adapt to new conditions is a must
Enthusiastic and high energy, but also poised, confident and extremely professional
Bachelor’s degree preferred or equivalent field-related experience
Ability to pass a background and credit check for employment
Sep 13, 2018
Full time
Introduction At Guideline, we’re helping Americans save for a better future. Guideline is the only 401(k) provider with a fee-free, full-stack 401(k) offering that automates plan administration and compliance with a platform that directly integrates with many of the most popular payroll providers.
By building transparent and first-of-its-kind software, the Guideline team is combatting what’s unfortunately become the retirement industry status quo -- legacy providers have put profit over the interests of employees, abandoning the goal of the programs in the first place: to give employees the opportunity to save as much as possible for retirement.
With over 3,000 clients and hundreds of millions of dollars in assets under management, in just a couple years of operations, we’re well on our way to making smart retirement planning easy for everyone.
Job Description Guideline is seeking an Onboarding Coordinator to assist with a portfolio of clients ranging from small business owners to C-level executives. This individual, who will report to Guideline’s Director of Client Development, will quickly become an expert on Guideline’s suite of products so you can clearly explain the value of what we provide to organizations of all kinds.
Our ideal candidate is a collaborative self-starter who has a proven track record of success in client-facing environments. You’ll need to think on your feet while using your strong communication, listening, and problem-solving skills. A high level of attention to detail and a passion for providing a true white glove client experience are a must.
This is an great opportunity for a recent college graduate to grow alongside a fast-paced startup.
Responsibilities:
Support value-based relationships with Guideline’s clients through phone calls and email
Assist with onboarding, educational and client development efforts
Work collaboratively and cohesively with Operations and Customer Success
Aggregate feedback and recommendations from clients to design and inform new features and capabilities
Help team members follow up with their daily tasks
Support documentation of activities and correspondence
Assist in keeping tools, systems and reports updated
Other duties as assigned
East Coast hours may be required
Qualifications:
1-2 years of work experience; client-facing experience a plus
Results-driven with exemplary phone, listening, and writing skills
Organized with strong attention to detail
Adaptable with the ability to pick up new technologies, assess situations quickly, and look for smarter, better ways to achieve goals
Creative and analytical problem-solving skills
Demonstrated strong verbal and written communication
Flexible - we’re moving fast, so the ability to constantly adapt to new conditions is a must
Enthusiastic and high energy, but also poised, confident and extremely professional
Bachelor’s degree preferred or equivalent field-related experience
Ability to pass a background and credit check for employment
We are looking for individuals who are problem solvers and have a passion for helping customers.
At Synapse, our mission is to accelerate democratization of best in class financial products for everybody. Customer Success ensures that our customers have access to all of our knowledge and experience around what is going to work from a compliance and user experience standpoint to help them succeed.
Synapse is a complex API infrastructure with lots of room to customize different experiences for various financial products. Customer Success folks navigate that complexity to ensure that we are giving the best experience and tools to our customers.
On top of being advisors to our customers, Customer Success is responsible for ensuring that our clients get day-to-day support that is needed if any issues or concerns arise. Customer Success folks work closely with our Risk, Compliance and Integration team for customer questions.
In order to be successful at Synapse, you should have:
A drive to help democratize best in class financial products
An ability to work independently within a small, fast-paced team
An entrepreneurial spirit and unrelenting passion to deliver the best service possible
The ability to implement feedback, learn quickly, and contribute new ideas
A general concern for the wellbeing of others and the desire to work on problems that maximize a positive future for humanity
Key qualifications:
Strong communication + ability to interact with other humans
Knack for analyzing data so that you can better figure out from a big picture standpoint what is working and what's not working for our customers
Familiarity with Slack and Zendesk are great, but not required (this can be easily learned on the job)
Technical knowledge is a plus (we work with a lot of developers)
BS/BA degree or equivalent
Perks:
Growth Potential
Competitive Salary
Insurance (Health // Dental // Vision)
401(k)
Temporary Housing (for those relocating to San Francisco)
Catered lunch and commuter benefits
Compensation
$70K - $90K
0.0% - 0.007%
We are looking for top notch individuals who are seeking a challenge. Our company is growing quickly. This is an exciting time to join our team. If you are interested in adding value to our team, please apply and we will be in touch.
Sep 11, 2018
Full time
We are looking for individuals who are problem solvers and have a passion for helping customers.
At Synapse, our mission is to accelerate democratization of best in class financial products for everybody. Customer Success ensures that our customers have access to all of our knowledge and experience around what is going to work from a compliance and user experience standpoint to help them succeed.
Synapse is a complex API infrastructure with lots of room to customize different experiences for various financial products. Customer Success folks navigate that complexity to ensure that we are giving the best experience and tools to our customers.
On top of being advisors to our customers, Customer Success is responsible for ensuring that our clients get day-to-day support that is needed if any issues or concerns arise. Customer Success folks work closely with our Risk, Compliance and Integration team for customer questions.
In order to be successful at Synapse, you should have:
A drive to help democratize best in class financial products
An ability to work independently within a small, fast-paced team
An entrepreneurial spirit and unrelenting passion to deliver the best service possible
The ability to implement feedback, learn quickly, and contribute new ideas
A general concern for the wellbeing of others and the desire to work on problems that maximize a positive future for humanity
Key qualifications:
Strong communication + ability to interact with other humans
Knack for analyzing data so that you can better figure out from a big picture standpoint what is working and what's not working for our customers
Familiarity with Slack and Zendesk are great, but not required (this can be easily learned on the job)
Technical knowledge is a plus (we work with a lot of developers)
BS/BA degree or equivalent
Perks:
Growth Potential
Competitive Salary
Insurance (Health // Dental // Vision)
401(k)
Temporary Housing (for those relocating to San Francisco)
Catered lunch and commuter benefits
Compensation
$70K - $90K
0.0% - 0.007%
We are looking for top notch individuals who are seeking a challenge. Our company is growing quickly. This is an exciting time to join our team. If you are interested in adding value to our team, please apply and we will be in touch.
DESCRIPTION
You speak fluently English and would like to use your skills on daily basis?
You enjoy interacting and helping others over phone, chats, video calls and emails and you also want to be part of building something truly meaningful in the financial sector?
Well, we might just have the right opportunity for you, as we are looking for English speaking Customer Support Agents. You could be either Junior, Mid-weight or Senior Agent, comfortable also with working in shifts or even looking for an opportunity to work during evenings or weekends.
Our customers are everything to us, so we always want to make them feel welcomed, accepted and treated with love and respect. You will be the voice of our company and will be communicating with the customers mainly via chat and email. You will be assisting the customers with their account opening, troubleshooting any issues they may encounter and answering general enquiries about our service. Expect lot of brief fast interactions per day and some longer troubleshootings.
REQUIREMENTS
We are looking for you, if you:
have fluent English skills, both written and spoken
have excellent attention to detail
have previous experience in customer support
you are at the same time fast, efficient, patient and positive
are solution-oriented and never give up in the face of a challenge
are tech savvy and a quick learner
enjoy communicating with people and helping them
understand that customer service is the voice of our company
What we consider as a plus:
quick typing
previous experience in the financial sector
have travelled the world or lived abroad
BENEFITS
Benefits of working at Monese:
Ample opportunity to develop your career within Monese as you will be an important part of a fast-growing company
A horizontal structure where everyone has a voice and makes a direct and valued contribution to building the best product possible
International team of open-minded people in a nice office environment with plenty of perks, snacks and drinks
Many fun team events, office parties and summer ‘weekend-getaway’ to spend some quality time with your colleagues
In- and outdoors Moneser’s sports activities
Stock options and competitive salary
Sep 10, 2018
Full time
DESCRIPTION
You speak fluently English and would like to use your skills on daily basis?
You enjoy interacting and helping others over phone, chats, video calls and emails and you also want to be part of building something truly meaningful in the financial sector?
Well, we might just have the right opportunity for you, as we are looking for English speaking Customer Support Agents. You could be either Junior, Mid-weight or Senior Agent, comfortable also with working in shifts or even looking for an opportunity to work during evenings or weekends.
Our customers are everything to us, so we always want to make them feel welcomed, accepted and treated with love and respect. You will be the voice of our company and will be communicating with the customers mainly via chat and email. You will be assisting the customers with their account opening, troubleshooting any issues they may encounter and answering general enquiries about our service. Expect lot of brief fast interactions per day and some longer troubleshootings.
REQUIREMENTS
We are looking for you, if you:
have fluent English skills, both written and spoken
have excellent attention to detail
have previous experience in customer support
you are at the same time fast, efficient, patient and positive
are solution-oriented and never give up in the face of a challenge
are tech savvy and a quick learner
enjoy communicating with people and helping them
understand that customer service is the voice of our company
What we consider as a plus:
quick typing
previous experience in the financial sector
have travelled the world or lived abroad
BENEFITS
Benefits of working at Monese:
Ample opportunity to develop your career within Monese as you will be an important part of a fast-growing company
A horizontal structure where everyone has a voice and makes a direct and valued contribution to building the best product possible
International team of open-minded people in a nice office environment with plenty of perks, snacks and drinks
Many fun team events, office parties and summer ‘weekend-getaway’ to spend some quality time with your colleagues
In- and outdoors Moneser’s sports activities
Stock options and competitive salary
DESCRIPTION
You want to make the best use of your time, but are busy during day time? You like to communicate and help others, as well as want to gain noteworthy work experience? Or you are just not a ‘morning person’ and you like to start your day a bit later?
Well, we might have just the right opportunity for you, as we are looking for Customer Support Agent who will support our customers from late afternoons to midnight.
Please be aware, that during the training period, approx. 2 months, the working hours will be between 10am – 8pm.
Our customers are everything to us, so we always want to make them feel welcomed, accepted and treated with love and respect. You will be the voice of our company and will be communicating with the customers mainly via chat and email.
Your will be assisting the customers with their account opening, troubleshooting any issues they may encounter and answering general enquiries about our service. Expect lot of brief fast interactions per day and some longer troubleshootings.
REQUIREMENTS
We are looking for you if you:
have fluent English skills, both written and spoken
have excellent attention to detail
you are at the same time fast, efficient, patient and positive
are solution-oriented and never give up in the face of a challenge
are tech savvy and a quick learner
enjoy communicating with people and helping them
understand that customer service is the voice of our company
What we consider a plus:
quick typing
any other European language
previous experience in the financial sector
previous experience in customer support
have travelled the world or lived abroad
BENEFITS
Benefits of working at Monese:
Ample opportunity to develop your career within Monese as you will be an important part of a fast-growing company
A horizontal structure where everyone has a voice and makes a direct and valued contribution to building the best product possible
International team of open-minded people in a nice office environment with plenty of perks, snacks and drinks
Many fun team events, office parties and summer ‘weekend-getaway’ to spend some quality time with your colleagues
In- and outdoors Moneser’s sports activities
Stock options and competitive salary
Sep 10, 2018
Full time
DESCRIPTION
You want to make the best use of your time, but are busy during day time? You like to communicate and help others, as well as want to gain noteworthy work experience? Or you are just not a ‘morning person’ and you like to start your day a bit later?
Well, we might have just the right opportunity for you, as we are looking for Customer Support Agent who will support our customers from late afternoons to midnight.
Please be aware, that during the training period, approx. 2 months, the working hours will be between 10am – 8pm.
Our customers are everything to us, so we always want to make them feel welcomed, accepted and treated with love and respect. You will be the voice of our company and will be communicating with the customers mainly via chat and email.
Your will be assisting the customers with their account opening, troubleshooting any issues they may encounter and answering general enquiries about our service. Expect lot of brief fast interactions per day and some longer troubleshootings.
REQUIREMENTS
We are looking for you if you:
have fluent English skills, both written and spoken
have excellent attention to detail
you are at the same time fast, efficient, patient and positive
are solution-oriented and never give up in the face of a challenge
are tech savvy and a quick learner
enjoy communicating with people and helping them
understand that customer service is the voice of our company
What we consider a plus:
quick typing
any other European language
previous experience in the financial sector
previous experience in customer support
have travelled the world or lived abroad
BENEFITS
Benefits of working at Monese:
Ample opportunity to develop your career within Monese as you will be an important part of a fast-growing company
A horizontal structure where everyone has a voice and makes a direct and valued contribution to building the best product possible
International team of open-minded people in a nice office environment with plenty of perks, snacks and drinks
Many fun team events, office parties and summer ‘weekend-getaway’ to spend some quality time with your colleagues
In- and outdoors Moneser’s sports activities
Stock options and competitive salary
DESCRIPTION
You speak Mandarin and would like to use it on daily basis?
You enjoy interacting and helping others over phone, chats, video calls and emails and you also want to be part of building something truly meaningful in the financial sector?
Well, we might just have the right opportunity for you, as we are looking for Mandarin Speaking Customer Support Agents .
Please be aware, that during the training period, approx. 2 months, the working hours will be between 10am – 8pm. After the training period, the working hours will be according to Chinese time zone.
Our customers are everything to us, so we always want to make them feel welcomed, accepted and treated with love and respect. You will be the voice of our company and will be communicating with the customers mainly via chat and email. You will be assisting the customers with their account opening, troubleshooting any issues they may encounter and answering general enquiries about our service. Expect lot of brief fast interactions per day and some longer troubleshootings.
REQUIREMENTS
We are looking for you, if you:
have fluent English skills, both written and spoken
have fluent Mandarin skills, both written and spoken
have excellent attention to detail
you are at the same time fast, efficient, patient and positive
are solution-oriented and never give up in the face of a challenge
are tech savvy and a quick learner
enjoy communicating with people and helping them
understand that customer service is the voice of our company
What we consider as a plus:
quick typing
previous experience in the financial sector
have previous experience in customer support
have travelled the world or lived abroad
BENEFITS
Benefits of working at Monese:
International team of open-minded people in a nice office environment with plenty of perks, snacks and drinks
Ample opportunity to develop your career within Monese as you will be an important part of a fast-growing company
A horizontal structure where everyone has a voice and makes a direct and valued contribution to building the best product possible
Many fun team events, office parties and summer ‘weekend-getaway’ to spend some quality time with your colleagues
In- and outdoors Moneser’s sports activities
Stock options and competitive salary
Sep 10, 2018
Full time
DESCRIPTION
You speak Mandarin and would like to use it on daily basis?
You enjoy interacting and helping others over phone, chats, video calls and emails and you also want to be part of building something truly meaningful in the financial sector?
Well, we might just have the right opportunity for you, as we are looking for Mandarin Speaking Customer Support Agents .
Please be aware, that during the training period, approx. 2 months, the working hours will be between 10am – 8pm. After the training period, the working hours will be according to Chinese time zone.
Our customers are everything to us, so we always want to make them feel welcomed, accepted and treated with love and respect. You will be the voice of our company and will be communicating with the customers mainly via chat and email. You will be assisting the customers with their account opening, troubleshooting any issues they may encounter and answering general enquiries about our service. Expect lot of brief fast interactions per day and some longer troubleshootings.
REQUIREMENTS
We are looking for you, if you:
have fluent English skills, both written and spoken
have fluent Mandarin skills, both written and spoken
have excellent attention to detail
you are at the same time fast, efficient, patient and positive
are solution-oriented and never give up in the face of a challenge
are tech savvy and a quick learner
enjoy communicating with people and helping them
understand that customer service is the voice of our company
What we consider as a plus:
quick typing
previous experience in the financial sector
have previous experience in customer support
have travelled the world or lived abroad
BENEFITS
Benefits of working at Monese:
International team of open-minded people in a nice office environment with plenty of perks, snacks and drinks
Ample opportunity to develop your career within Monese as you will be an important part of a fast-growing company
A horizontal structure where everyone has a voice and makes a direct and valued contribution to building the best product possible
Many fun team events, office parties and summer ‘weekend-getaway’ to spend some quality time with your colleagues
In- and outdoors Moneser’s sports activities
Stock options and competitive salary
DESCRIPTION
You speak English fluently and live in Lisbon area?
You enjoy interacting and helping others over phone, chats and emails and you also want to be part of building something truly meaningful in the financial sector?
Well, we might just have the right opportunity for you, as we are looking for Mid-weight or Senior Customer Support Agents.
Monese is a fast-growing fintech company that already has established offices in London, UK and Tallinn, Estonia and we are now building a vibrant multi-cultural Portuguese office. We are looking for people to join our team, where you'll be given room to grow and bloom.
Our customers are everything to us, so we always want to make them feel welcomed, accepted and treated with love and respect. You will be the voice of our company and will be communicating with the customers mainly via chat and email. You will be assisting the customers with their account opening, troubleshooting any issues they may encounter and answering general enquiries about our service. Expect lot of brief fast interactions per day and some longer troubleshootings.
REQUIREMENTS
We are looking for you, if you:
have at least 3 years of experience in customer support/call centres
have fluent English skills, both written and spoken
have excellent attention to detail
you are at the same time fast, efficient, patient and positive
are solution-oriented and never give up in the face of a challenge
are tech savvy and a quick learner
enjoy communicating with people and helping them
understand that customer service is the voice of our company
What we consider as a plus:
quick typing
previous experience in the financial sector
have some other European language skill
have travelled the world or lived abroad
BENEFITS
Benefits of working at Monese:
International team of open-minded people in a nice office environment with plenty of perks, snacks and drinks
Ample opportunity to develop your career within Monese as you will be an important part of a fast-growing company
A horizontal structure where everyone has a voice and makes a direct and valued contribution to building the best product possible
Many fun team events, office parties and summer ‘weekend-getaway’ to spend some quality time with your colleagues
In- and outdoors Moneser’s sports activities
Stock options and competitive salary
Sep 10, 2018
Full time
DESCRIPTION
You speak English fluently and live in Lisbon area?
You enjoy interacting and helping others over phone, chats and emails and you also want to be part of building something truly meaningful in the financial sector?
Well, we might just have the right opportunity for you, as we are looking for Mid-weight or Senior Customer Support Agents.
Monese is a fast-growing fintech company that already has established offices in London, UK and Tallinn, Estonia and we are now building a vibrant multi-cultural Portuguese office. We are looking for people to join our team, where you'll be given room to grow and bloom.
Our customers are everything to us, so we always want to make them feel welcomed, accepted and treated with love and respect. You will be the voice of our company and will be communicating with the customers mainly via chat and email. You will be assisting the customers with their account opening, troubleshooting any issues they may encounter and answering general enquiries about our service. Expect lot of brief fast interactions per day and some longer troubleshootings.
REQUIREMENTS
We are looking for you, if you:
have at least 3 years of experience in customer support/call centres
have fluent English skills, both written and spoken
have excellent attention to detail
you are at the same time fast, efficient, patient and positive
are solution-oriented and never give up in the face of a challenge
are tech savvy and a quick learner
enjoy communicating with people and helping them
understand that customer service is the voice of our company
What we consider as a plus:
quick typing
previous experience in the financial sector
have some other European language skill
have travelled the world or lived abroad
BENEFITS
Benefits of working at Monese:
International team of open-minded people in a nice office environment with plenty of perks, snacks and drinks
Ample opportunity to develop your career within Monese as you will be an important part of a fast-growing company
A horizontal structure where everyone has a voice and makes a direct and valued contribution to building the best product possible
Many fun team events, office parties and summer ‘weekend-getaway’ to spend some quality time with your colleagues
In- and outdoors Moneser’s sports activities
Stock options and competitive salary
DESCRIPTION
You speak multiple languages and would like to use your skills on daily basis?
You enjoy interacting and helping others over phone, chats, video calls and emails and you also want to be part of building something truly meaningful in the financial sector?
Well, we might just have the right opportunity for you, as we are looking for Czech, French , Portuguese, Romanian or German speaking Customer Support Agents . You could be either Junior, Mid-weight or Senior Agent, comfortable also with working in shifts or even looking for an opportunity to work during evenings or weekends.
Our customers are everything to us, so we always want to make them feel welcomed, accepted and treated with love and respect. You will be the voice of our company and will be communicating with the customers mainly via chat and email. You will be assisting the customers with their account opening, troubleshooting any issues they may encounter and answering general enquiries about our service. Expect lot of brief fast interactions per day and some longer troubleshootings.
REQUIREMENTS
We are looking for you, if you:
have fluent English skills, both written and spoken
have some other European language skill, especially Czech, French, Portuguese, Romanian or German
have previous experience in customer support
have excellent attention to detail
you are at the same time fast, efficient, patient and positive
are solution-oriented and never give up in the face of a challenge
are tech savvy and a quick learner
enjoy communicating with people and helping them
understand that customer service is the voice of our company
What we consider as a plus:
quick typing
previous experience in the financial sector
have travelled the world or lived abroad
BENEFITS
Benefits of working at Monese:
International team of open-minded people in a nice office environment with plenty of perks, snacks and drinks
Ample opportunity to develop your career within Monese as you will be an important part of a fast-growing company
A horizontal structure where everyone has a voice and makes a direct and valued contribution to building the best product possible
Many fun team events, office parties and summer ‘weekend-getaway’ to spend some quality time with your colleagues
In- and outdoors Moneser’s sports activities
Stock options and competitive salary
Sep 10, 2018
Full time
DESCRIPTION
You speak multiple languages and would like to use your skills on daily basis?
You enjoy interacting and helping others over phone, chats, video calls and emails and you also want to be part of building something truly meaningful in the financial sector?
Well, we might just have the right opportunity for you, as we are looking for Czech, French , Portuguese, Romanian or German speaking Customer Support Agents . You could be either Junior, Mid-weight or Senior Agent, comfortable also with working in shifts or even looking for an opportunity to work during evenings or weekends.
Our customers are everything to us, so we always want to make them feel welcomed, accepted and treated with love and respect. You will be the voice of our company and will be communicating with the customers mainly via chat and email. You will be assisting the customers with their account opening, troubleshooting any issues they may encounter and answering general enquiries about our service. Expect lot of brief fast interactions per day and some longer troubleshootings.
REQUIREMENTS
We are looking for you, if you:
have fluent English skills, both written and spoken
have some other European language skill, especially Czech, French, Portuguese, Romanian or German
have previous experience in customer support
have excellent attention to detail
you are at the same time fast, efficient, patient and positive
are solution-oriented and never give up in the face of a challenge
are tech savvy and a quick learner
enjoy communicating with people and helping them
understand that customer service is the voice of our company
What we consider as a plus:
quick typing
previous experience in the financial sector
have travelled the world or lived abroad
BENEFITS
Benefits of working at Monese:
International team of open-minded people in a nice office environment with plenty of perks, snacks and drinks
Ample opportunity to develop your career within Monese as you will be an important part of a fast-growing company
A horizontal structure where everyone has a voice and makes a direct and valued contribution to building the best product possible
Many fun team events, office parties and summer ‘weekend-getaway’ to spend some quality time with your colleagues
In- and outdoors Moneser’s sports activities
Stock options and competitive salary
About Trustly:
At Trustly, we’re passionate about simplifying the way people pay and get paid online. We are a licensed payment institution and our B2B products available in 29 European countries attract global merchants in segments such as e-commerce, travel, financial services and gaming. In 2017, we processed 44% of our total payment volume since our founding in 2008, which is a testament to our fast growth, and today we process nearly 4 million monthly transactions.
We are a diverse and fast-growing team of 200+ people with our headquarters in Stockholm, Sweden, and regional offices in Spain, Malta, Germany and the UK. Together we are leading the development of the payments industry and the work you’ll do here will make a great impact.
About Support at Trustly:
The Support team provides support to Trustly’s merchants, making sure all of their questions are answered and problems are solved in a fast, accurate and friendly manner. The team works closely with the Product team to ensure Trustly’s payment service reflects its customers’ needs. After all, a Product team that embraces feedback produces innovative products that blow customers away.
About the role:
Based in Malta, this is a full-time position working office hours, with the occasional weekend and reports to the Support Manager. In this role, you’ll have many opportunities to grow! You will be working in a tight knit team and will be working on resolving cases raised through email, phone or chat.
What you'll do:
Provide quality support at one of the fastest growing technology companies in Europe
Answer questions through phone, email and chat with customers and external stakeholders about Trustly’s services, the company and payments in general
Identify where improvements can be made and suggest how they can be implemented
Who you are:
You are a service-minded individual bursting with positivity
You are fluent in Swedish and English
You preferably have experience working at a support centre or in a similar environment
You thrive in a fast-paced environment and are a natural when it comes to finding new solutions and opportunities while maintaining a detailed and structured approach
Sep 06, 2018
Full time
About Trustly:
At Trustly, we’re passionate about simplifying the way people pay and get paid online. We are a licensed payment institution and our B2B products available in 29 European countries attract global merchants in segments such as e-commerce, travel, financial services and gaming. In 2017, we processed 44% of our total payment volume since our founding in 2008, which is a testament to our fast growth, and today we process nearly 4 million monthly transactions.
We are a diverse and fast-growing team of 200+ people with our headquarters in Stockholm, Sweden, and regional offices in Spain, Malta, Germany and the UK. Together we are leading the development of the payments industry and the work you’ll do here will make a great impact.
About Support at Trustly:
The Support team provides support to Trustly’s merchants, making sure all of their questions are answered and problems are solved in a fast, accurate and friendly manner. The team works closely with the Product team to ensure Trustly’s payment service reflects its customers’ needs. After all, a Product team that embraces feedback produces innovative products that blow customers away.
About the role:
Based in Malta, this is a full-time position working office hours, with the occasional weekend and reports to the Support Manager. In this role, you’ll have many opportunities to grow! You will be working in a tight knit team and will be working on resolving cases raised through email, phone or chat.
What you'll do:
Provide quality support at one of the fastest growing technology companies in Europe
Answer questions through phone, email and chat with customers and external stakeholders about Trustly’s services, the company and payments in general
Identify where improvements can be made and suggest how they can be implemented
Who you are:
You are a service-minded individual bursting with positivity
You are fluent in Swedish and English
You preferably have experience working at a support centre or in a similar environment
You thrive in a fast-paced environment and are a natural when it comes to finding new solutions and opportunities while maintaining a detailed and structured approach
WHAT YOU’LL DO:
Lead Ripple’s world-wide customer implementations function, onboarding customers quickly, efficiently and with minimal friction - Customers should form an excellent opinion of Ripple, its products and professional excellence through the on-boarding experience
Lead on-going customer related projects for Ripple, as new opportunities arise and Ripple customers upgrade and build new services on the solutions deployed by Ripple
Manage a fast-growing team of project managers in Ripple offices around the world, who oversee and guide our customers as they implement Ripple technology and integrate it into their businesses and IT systems
Develop world-class customer project management and on-boarding capabilities, helping existing team members grow into challenging roles and adding key talent from the industry
Organize Customer Implementations for success and optimal impact & customer experience
Implement Industry best practice for project work, and ensure a strong culture of excellence and ownership is developed among the project management team: Evolve Ripple customer on-boarding to be the most repeatable and efficient in the market, continually seeking innovative ways to reduce on-boarding time, cost and friction
Ensure excellent engagement with all departments and levels of management in customer organizatons, who are involved with Ripple projects
Ensure excellent engagement with other departments of Ripple, including but not limited to:
Product Management
Engineering
Account Management
Solutions Architecture
Sales
Marketing
Compliance & Regulation
Legal
Business Development
WHAT WE’RE LOOKING FOR:
At least 15 years experience leading major change projects in the financial services industry, preferably for Global top 20 banks and payment providers
Extensive experience delivering change on an international / multinational scale
Time spent in a leading management consultancy preferred
Extremely strong IT credentials and deep experience of system design and system integration
Experience of working in or with small, start-up organizations
10 years+ program management and large-scale change management
Experience leading customer on-boarding functions for leading financial organizations preferable
Educated to degree level or higher
SKILLS
Self-starter and highly motivated
Superb leader, motivator, and self-awareness: personable
Excellent presence and very influential
Excellent program management and project management capabilities
Able to build credibility at the highest levels within organizations
Excellent organizational awareness and insight
Highly organized and a proven ability to establish a rigorous and professional project function
Superb motivator of others, with “can do” attitude to getting things done
Resilient and resourceful
An agile and creative thinker, able to solve complex problems and challenges
Outstanding networker and team player
Fast learner, with thirst for knowledge
Clear evidence of managerial progression and top performance
WHO WE ARE:
Ripple provides one frictionless experience to send money globally using the power of blockchain. By joining Ripple’s growing, global network, financial institutions can process their customers’ payments anywhere in the world instantly, reliably and cost-effectively. Banks and payment providers can use the digital asset XRP to further reduce their costs and access new markets.
With offices in San Francisco, New York, London, Sydney, Mumbai, Singapore and Luxembourg, Ripple has more than 100 customers around the world.
Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
Sep 05, 2018
Full time
WHAT YOU’LL DO:
Lead Ripple’s world-wide customer implementations function, onboarding customers quickly, efficiently and with minimal friction - Customers should form an excellent opinion of Ripple, its products and professional excellence through the on-boarding experience
Lead on-going customer related projects for Ripple, as new opportunities arise and Ripple customers upgrade and build new services on the solutions deployed by Ripple
Manage a fast-growing team of project managers in Ripple offices around the world, who oversee and guide our customers as they implement Ripple technology and integrate it into their businesses and IT systems
Develop world-class customer project management and on-boarding capabilities, helping existing team members grow into challenging roles and adding key talent from the industry
Organize Customer Implementations for success and optimal impact & customer experience
Implement Industry best practice for project work, and ensure a strong culture of excellence and ownership is developed among the project management team: Evolve Ripple customer on-boarding to be the most repeatable and efficient in the market, continually seeking innovative ways to reduce on-boarding time, cost and friction
Ensure excellent engagement with all departments and levels of management in customer organizatons, who are involved with Ripple projects
Ensure excellent engagement with other departments of Ripple, including but not limited to:
Product Management
Engineering
Account Management
Solutions Architecture
Sales
Marketing
Compliance & Regulation
Legal
Business Development
WHAT WE’RE LOOKING FOR:
At least 15 years experience leading major change projects in the financial services industry, preferably for Global top 20 banks and payment providers
Extensive experience delivering change on an international / multinational scale
Time spent in a leading management consultancy preferred
Extremely strong IT credentials and deep experience of system design and system integration
Experience of working in or with small, start-up organizations
10 years+ program management and large-scale change management
Experience leading customer on-boarding functions for leading financial organizations preferable
Educated to degree level or higher
SKILLS
Self-starter and highly motivated
Superb leader, motivator, and self-awareness: personable
Excellent presence and very influential
Excellent program management and project management capabilities
Able to build credibility at the highest levels within organizations
Excellent organizational awareness and insight
Highly organized and a proven ability to establish a rigorous and professional project function
Superb motivator of others, with “can do” attitude to getting things done
Resilient and resourceful
An agile and creative thinker, able to solve complex problems and challenges
Outstanding networker and team player
Fast learner, with thirst for knowledge
Clear evidence of managerial progression and top performance
WHO WE ARE:
Ripple provides one frictionless experience to send money globally using the power of blockchain. By joining Ripple’s growing, global network, financial institutions can process their customers’ payments anywhere in the world instantly, reliably and cost-effectively. Banks and payment providers can use the digital asset XRP to further reduce their costs and access new markets.
With offices in San Francisco, New York, London, Sydney, Mumbai, Singapore and Luxembourg, Ripple has more than 100 customers around the world.
Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
As a Technical Services Engineer, you will be providing first-class service and support for our financial institution customers using Ripple’s mission-critical software to make payments around the globe. In your role you will directly work with our customers and coordinate with Ripple’s Engineering teams to troubleshoot, replicate, and resolve issues to our customers satisfaction.
You will analyze and resolve challenging technical issues, and investigate and identify root causes at the product, data, or network level, all the while keeping key stakeholders informed and up to date on the situation. You will engage all levels of the Ripple organization as appropriate from Project Management, Integration, Engineering, and our Leadership team, in order to own and drive customer issues to resolution in a timely manner.
You will play a lead role in configuring production support and oversight arrangements for Ripple customers so that the risk of service interruption is reduced. These preventative activities will be instrumental in ensuring a smooth and reliable production experience for all users of Ripple technology.
WHAT YOU'LL DO:
Enhance and adhere to a world-class set of operational procedures and policies for mission-critical production support on a peer-to-peer payments network, and continually review & improve on these on an on-going basis
Demonstrate, reproduce, successfully debug, and resolve technical issues across our customers’ technology stack
Design & build tools and scripts to help analyze product, database, and network log files and narrow the cause of issues
Help to build and administer the infrastructure and systems that keep our customers up to date and informed
Become a subject matter expert on Ripple's revolutionary technology and products and an authority in the product requirements for production excellence
Work with engineering & product to fix issues, release patches, and install in customer environments
Coach and guide Ripple customers in implementing best practice polices and procedures for the smooth running of Ripple technology
Assist in QA and validation of releases against known customer environments and configurations
Voice of the customer : communicate customer’s requirements & desires back to Product Development & Engineering to influence Product Functionality & Roadmap
You will be required to participate in out-of-hours customer production support from time to time
WHAT WE'RE LOOKING FOR:
Required
5+ years’ experience implementing or supporting transaction processing systems supporting cash management, payments, or trade finance product in complex technical environment
A strong sense of ownership, and empathetic attitude that “the customers’ problem is my problem”
Excellent leadership and decision-making capabilities and able to be highly effective in demanding situations
Deep technical and functional understanding of payment flows & cross border payment processing
Knowledge of IT Infrastructure including Databases, Firewalls, Load Balancers, Proxy Servers, Application & Web Servers.
Strong collaboration skills to partner with internal Product and Engineering teams as well as external customers in an agile environment
Excellent Oral, Written & Customer Service skills
Proven Analytical and problem-solving skills
The ability to communicate your knowledge of enterprise level, commercially available hardware and software products, operating systems, networking systems, and methodologies for integrating web-based products
Must be comfortable with some customer-related travel, including new hire on-boarding in San Francisco (10-20% travel)
Preferred
Experience of Production Support Leadership
Experience supporting mission-critical applications
Experience with testing tools & technologies - Test Harnesses
Experience working with a Worldwide team
Hands-on coding experience in web based technologies:
Web Services
Experience with Linux, Javascript, Ruby or Python
Peer-to-peer networks
Real-time technologies
Working knowledge of Linux system administration with an emphasis on networking (TCP/IP) and security best practices
Experience with Zendesk, Jira, Confluence, and test/defect management tools and processes and real-time monitoring tools such as Splunk
Experience of providing customer support in a peer-to-peer technology environment
WHO WE ARE:
Ripple provides one frictionless experience to send money globally using the power of blockchain. By joining Ripple’s growing, global network, financial institutions can process their customers’ payments anywhere in the world instantly, reliably and cost-effectively. Banks and payment providers can use the digital asset XRP to further reduce their costs and access new markets.
With offices in San Francisco, New York, London, Sydney, Mumbai, Singapore and Luxembourg, Ripple has more than 100 customers around the world.
Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
Sep 05, 2018
Full time
As a Technical Services Engineer, you will be providing first-class service and support for our financial institution customers using Ripple’s mission-critical software to make payments around the globe. In your role you will directly work with our customers and coordinate with Ripple’s Engineering teams to troubleshoot, replicate, and resolve issues to our customers satisfaction.
You will analyze and resolve challenging technical issues, and investigate and identify root causes at the product, data, or network level, all the while keeping key stakeholders informed and up to date on the situation. You will engage all levels of the Ripple organization as appropriate from Project Management, Integration, Engineering, and our Leadership team, in order to own and drive customer issues to resolution in a timely manner.
You will play a lead role in configuring production support and oversight arrangements for Ripple customers so that the risk of service interruption is reduced. These preventative activities will be instrumental in ensuring a smooth and reliable production experience for all users of Ripple technology.
WHAT YOU'LL DO:
Enhance and adhere to a world-class set of operational procedures and policies for mission-critical production support on a peer-to-peer payments network, and continually review & improve on these on an on-going basis
Demonstrate, reproduce, successfully debug, and resolve technical issues across our customers’ technology stack
Design & build tools and scripts to help analyze product, database, and network log files and narrow the cause of issues
Help to build and administer the infrastructure and systems that keep our customers up to date and informed
Become a subject matter expert on Ripple's revolutionary technology and products and an authority in the product requirements for production excellence
Work with engineering & product to fix issues, release patches, and install in customer environments
Coach and guide Ripple customers in implementing best practice polices and procedures for the smooth running of Ripple technology
Assist in QA and validation of releases against known customer environments and configurations
Voice of the customer : communicate customer’s requirements & desires back to Product Development & Engineering to influence Product Functionality & Roadmap
You will be required to participate in out-of-hours customer production support from time to time
WHAT WE'RE LOOKING FOR:
Required
5+ years’ experience implementing or supporting transaction processing systems supporting cash management, payments, or trade finance product in complex technical environment
A strong sense of ownership, and empathetic attitude that “the customers’ problem is my problem”
Excellent leadership and decision-making capabilities and able to be highly effective in demanding situations
Deep technical and functional understanding of payment flows & cross border payment processing
Knowledge of IT Infrastructure including Databases, Firewalls, Load Balancers, Proxy Servers, Application & Web Servers.
Strong collaboration skills to partner with internal Product and Engineering teams as well as external customers in an agile environment
Excellent Oral, Written & Customer Service skills
Proven Analytical and problem-solving skills
The ability to communicate your knowledge of enterprise level, commercially available hardware and software products, operating systems, networking systems, and methodologies for integrating web-based products
Must be comfortable with some customer-related travel, including new hire on-boarding in San Francisco (10-20% travel)
Preferred
Experience of Production Support Leadership
Experience supporting mission-critical applications
Experience with testing tools & technologies - Test Harnesses
Experience working with a Worldwide team
Hands-on coding experience in web based technologies:
Web Services
Experience with Linux, Javascript, Ruby or Python
Peer-to-peer networks
Real-time technologies
Working knowledge of Linux system administration with an emphasis on networking (TCP/IP) and security best practices
Experience with Zendesk, Jira, Confluence, and test/defect management tools and processes and real-time monitoring tools such as Splunk
Experience of providing customer support in a peer-to-peer technology environment
WHO WE ARE:
Ripple provides one frictionless experience to send money globally using the power of blockchain. By joining Ripple’s growing, global network, financial institutions can process their customers’ payments anywhere in the world instantly, reliably and cost-effectively. Banks and payment providers can use the digital asset XRP to further reduce their costs and access new markets.
With offices in San Francisco, New York, London, Sydney, Mumbai, Singapore and Luxembourg, Ripple has more than 100 customers around the world.
Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This is a startup role, where the incumbent will be expected to first set up a new Project Office function for Customer Success, confirm its key performance goals and approaches, then appoint key resources as necessary to fulfill the goals of the project office once set.
The goal of the Project Office is to establish and oversee all industry best-practice processes and methods for onboarding and supporting of Ripple’s customers worldwide, ensuring the Ripple customers can adopt our solutions in a frictionless manner and that Ripple can achieve its goals of scaling a market leading global payment network.
WHAT YOU’LL DO:
Defining project processes and standard milestones
Enforcing these standards and milestone tracking, reporting on variations
Defining production support standards and methods
Enforcing production support standards and methods
Creating and maintaining a plan of the overall CS project portfolio, deliverables and resources
Assisting CS leads with resource prioritization, allocation and demand management
Managing the CS project pipeline and forecast
Tracking and managing issues and risks
Managing Ripple vendors and suppliers used to create customer propositions
Defining processes for monitoring customer adoption, transaction volume and analyzing patterns of growth
Analyzing customer status and ensuring that potential matches between counterparties are followed up
Ensure excellent engagement with other departments of Ripple, including but not limited to:
Product Management
Engineering
Account Management
Solutions Architecture
Sales
Marketing
Compliance & Regulation
Legal
Business Development
WHAT WE’RE LOOKING FOR:
Deep experience setting up and managing Project Office functions within financial institutions, or equivalent roles
At least 15 years experience leading major change projects in the financial services industry, preferably for Global top 20 banks and payment providers
Extensive experience delivering change on an international / multinational scale
Time spent in a leading management consultancy preferred
Extremely strong IT credentials and deep experience of system design and system integration
Experience of working in or with small, startup organizations
10 years+ program management and largescale change management
Experience leading customer onboarding functions for leading financial organizations preferable
Educated to degree level or higher
SKILLS
Self-starter and highly motivated
Superb leader, motivator, and self-awareness: personable
Excellent presence and very influential
Expert in cross border payments and payment systems
Excellent program management and project management capabilities
Able to build credibility at the highest levels within organizations
Excellent organizational awareness and insight
Highly organized and a proven ability to establish a rigorous and professional project function
Superb motivator of others, with “can do” attitude to getting things done
Resilient and resourceful
An agile and creative thinker, able to solve complex problems and challenges
Outstanding networker and team player
Fast learner, with thirst for knowledge
Clear evidence of managerial progression and top performance
WHAT WE OFFER:
Competitive salary & equity
100% paid medical and dental, 50% paid for employee dependents
Generous Health & Wellness program
Modern office located in Canary Wharf
A learning environment where you can dive deep into the latest technologies and make an impact
Company and Team Training at our Headquarters in San Francisco, CA, USA
3% matching employer contributions
WHO WE ARE:
Ripple provides one frictionless experience to send money globally using the power of blockchain. By joining Ripple’s growing, global network, financial institutions can process their customers’ payments anywhere in the world instantly, reliably and cost-effectively. Banks and payment providers can use the digital asset XRP to further reduce their costs and access new markets.
With offices in San Francisco, New York, London, Sydney, Mumbai, Singapore and Luxembourg, Ripple has more than 100 customers around the world.
Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
Sep 05, 2018
Full time
This is a startup role, where the incumbent will be expected to first set up a new Project Office function for Customer Success, confirm its key performance goals and approaches, then appoint key resources as necessary to fulfill the goals of the project office once set.
The goal of the Project Office is to establish and oversee all industry best-practice processes and methods for onboarding and supporting of Ripple’s customers worldwide, ensuring the Ripple customers can adopt our solutions in a frictionless manner and that Ripple can achieve its goals of scaling a market leading global payment network.
WHAT YOU’LL DO:
Defining project processes and standard milestones
Enforcing these standards and milestone tracking, reporting on variations
Defining production support standards and methods
Enforcing production support standards and methods
Creating and maintaining a plan of the overall CS project portfolio, deliverables and resources
Assisting CS leads with resource prioritization, allocation and demand management
Managing the CS project pipeline and forecast
Tracking and managing issues and risks
Managing Ripple vendors and suppliers used to create customer propositions
Defining processes for monitoring customer adoption, transaction volume and analyzing patterns of growth
Analyzing customer status and ensuring that potential matches between counterparties are followed up
Ensure excellent engagement with other departments of Ripple, including but not limited to:
Product Management
Engineering
Account Management
Solutions Architecture
Sales
Marketing
Compliance & Regulation
Legal
Business Development
WHAT WE’RE LOOKING FOR:
Deep experience setting up and managing Project Office functions within financial institutions, or equivalent roles
At least 15 years experience leading major change projects in the financial services industry, preferably for Global top 20 banks and payment providers
Extensive experience delivering change on an international / multinational scale
Time spent in a leading management consultancy preferred
Extremely strong IT credentials and deep experience of system design and system integration
Experience of working in or with small, startup organizations
10 years+ program management and largescale change management
Experience leading customer onboarding functions for leading financial organizations preferable
Educated to degree level or higher
SKILLS
Self-starter and highly motivated
Superb leader, motivator, and self-awareness: personable
Excellent presence and very influential
Expert in cross border payments and payment systems
Excellent program management and project management capabilities
Able to build credibility at the highest levels within organizations
Excellent organizational awareness and insight
Highly organized and a proven ability to establish a rigorous and professional project function
Superb motivator of others, with “can do” attitude to getting things done
Resilient and resourceful
An agile and creative thinker, able to solve complex problems and challenges
Outstanding networker and team player
Fast learner, with thirst for knowledge
Clear evidence of managerial progression and top performance
WHAT WE OFFER:
Competitive salary & equity
100% paid medical and dental, 50% paid for employee dependents
Generous Health & Wellness program
Modern office located in Canary Wharf
A learning environment where you can dive deep into the latest technologies and make an impact
Company and Team Training at our Headquarters in San Francisco, CA, USA
3% matching employer contributions
WHO WE ARE:
Ripple provides one frictionless experience to send money globally using the power of blockchain. By joining Ripple’s growing, global network, financial institutions can process their customers’ payments anywhere in the world instantly, reliably and cost-effectively. Banks and payment providers can use the digital asset XRP to further reduce their costs and access new markets.
With offices in San Francisco, New York, London, Sydney, Mumbai, Singapore and Luxembourg, Ripple has more than 100 customers around the world.
Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
