Description
Exodus Community Support Engineers (CSEs) build trust with customers by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, 7 days a week.
Do you like managing your own digital assets?
Do you enjoy problem-solving by reading and searching for answers?
Do you love helping others and teaching your friends about all facets of cryptocurrencies?
Do you have fintech experience and have an interest in learning about cryptocurrency?
If you answered yes to these questions, read on.
Exodus receives hundreds of emails and chat messages daily from customers learning about digital assets. As an Exodus CSE, you will connect and form relationships with customers through email, our live Slack chatroom, and social media.
What You Will Do
Assist users in navigating the intricacies of managing digital assets.
Create and maintain support articles in our Knowledge Base to address common customer questions.
Create above-and-beyond customer service experiences that surprise and delight.
Facilitate discussion and respond to customers in our live Slack channel.
Use problem-solving abilities to resolve unique customer problems.
Contribute actively to the team by providing candid and useful feedback to assist in building out the Customer Support team infrastructure to help make Exodus better. Infrastructure projects as assigned.
Infrastructure projects as assigned.
Who You Are
You have amazing written English skills including proper grammar and punctuation.
You empathize with customers on even the simplest of problems.
You understand the basics of how digital assets work including security, confirmations, block times, network fees, etc.
You are inquisitive and love troubleshooting to find an answer.
You have a general knowledge of computers and are familiar with your own OS.
You know the importance of securing your digital assets, and you use security best practices.
You have excellent references and a history of established relationships in former careers.
You take responsibility for your actions.
Bonus points for speaking other languages, particularly Mandarin
What We Offer
Freedom to work wherever you want, whenever you want.
Building the future. Cryptocurrencies lay the foundation of the internet of value, the next major wave in application technology and personal finance.
Collaborative and feedback-driven culture.
Opportunity to grow. The sky is the limit if you're hungry to succeed.
Fair pay, no matter where you live.
Competitive compensation package.
Salary and Payment
Exodus Community Support Engineers make between 40k - 65k USD. All salaries are paid in Bitcoin. Below are general salary guidelines. Starting salaries are:
40k : You have impressive written English and grammar abilities, and have done customer support in the past. You are empathetic and know how to connect with users on an emotional level. You are knowledgeable about blockchain assets and have strong problem-solving abilities. You are self-driven and eager to help optimize operational processes and procedures.
65k : Tenured customer support wizard via email, live chat and video conference. You have a very strong grasp of blockchain assets and security and can explain complicated concepts to customers with varying levels of expertise. You also have leadership abilities and will own the current customer service experience, working to optimize the experience and produce measurable improvement. It is likely you understand basic programming + HTML/CSS and can create self-help support documents. You also enjoy helping to mentor, educate and motivate other team members.
Our Hiring Process
At Exodus, we pride ourselves in hiring people from all around the world. We work with individuals from various backgrounds; some traditional and some a bit more unconventional.
Our hiring process focuses on 2 pillars.
Efficiency. You can expect the process to take between one and two weeks. We know what it’s like to wait weeks for a recruiter to get back to you and want to be respectful of your time.
Transparency. We anticipate you asking questions and will answer with the utmost candor.
We are committed to shaping a better world and have built our team based on empathy, radical candor, initiative, and humility.
Overall, our goal is that you have a great candidate experience with us.
How To Apply
Please fill out your answers to our Exodus Community Support Engineer Test and send an email that contains your completed Exodus Customer Support Engineer Test and a few words on why you will be a good fit (highlighting any of the above items that resonate with you and your abilities) to jobs@exodus.io . If you want to include a CV, please make sure it is in PDF format.
Oct 22, 2019
Full time
Description
Exodus Community Support Engineers (CSEs) build trust with customers by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, 7 days a week.
Do you like managing your own digital assets?
Do you enjoy problem-solving by reading and searching for answers?
Do you love helping others and teaching your friends about all facets of cryptocurrencies?
Do you have fintech experience and have an interest in learning about cryptocurrency?
If you answered yes to these questions, read on.
Exodus receives hundreds of emails and chat messages daily from customers learning about digital assets. As an Exodus CSE, you will connect and form relationships with customers through email, our live Slack chatroom, and social media.
What You Will Do
Assist users in navigating the intricacies of managing digital assets.
Create and maintain support articles in our Knowledge Base to address common customer questions.
Create above-and-beyond customer service experiences that surprise and delight.
Facilitate discussion and respond to customers in our live Slack channel.
Use problem-solving abilities to resolve unique customer problems.
Contribute actively to the team by providing candid and useful feedback to assist in building out the Customer Support team infrastructure to help make Exodus better. Infrastructure projects as assigned.
Infrastructure projects as assigned.
Who You Are
You have amazing written English skills including proper grammar and punctuation.
You empathize with customers on even the simplest of problems.
You understand the basics of how digital assets work including security, confirmations, block times, network fees, etc.
You are inquisitive and love troubleshooting to find an answer.
You have a general knowledge of computers and are familiar with your own OS.
You know the importance of securing your digital assets, and you use security best practices.
You have excellent references and a history of established relationships in former careers.
You take responsibility for your actions.
Bonus points for speaking other languages, particularly Mandarin
What We Offer
Freedom to work wherever you want, whenever you want.
Building the future. Cryptocurrencies lay the foundation of the internet of value, the next major wave in application technology and personal finance.
Collaborative and feedback-driven culture.
Opportunity to grow. The sky is the limit if you're hungry to succeed.
Fair pay, no matter where you live.
Competitive compensation package.
Salary and Payment
Exodus Community Support Engineers make between 40k - 65k USD. All salaries are paid in Bitcoin. Below are general salary guidelines. Starting salaries are:
40k : You have impressive written English and grammar abilities, and have done customer support in the past. You are empathetic and know how to connect with users on an emotional level. You are knowledgeable about blockchain assets and have strong problem-solving abilities. You are self-driven and eager to help optimize operational processes and procedures.
65k : Tenured customer support wizard via email, live chat and video conference. You have a very strong grasp of blockchain assets and security and can explain complicated concepts to customers with varying levels of expertise. You also have leadership abilities and will own the current customer service experience, working to optimize the experience and produce measurable improvement. It is likely you understand basic programming + HTML/CSS and can create self-help support documents. You also enjoy helping to mentor, educate and motivate other team members.
Our Hiring Process
At Exodus, we pride ourselves in hiring people from all around the world. We work with individuals from various backgrounds; some traditional and some a bit more unconventional.
Our hiring process focuses on 2 pillars.
Efficiency. You can expect the process to take between one and two weeks. We know what it’s like to wait weeks for a recruiter to get back to you and want to be respectful of your time.
Transparency. We anticipate you asking questions and will answer with the utmost candor.
We are committed to shaping a better world and have built our team based on empathy, radical candor, initiative, and humility.
Overall, our goal is that you have a great candidate experience with us.
How To Apply
Please fill out your answers to our Exodus Community Support Engineer Test and send an email that contains your completed Exodus Customer Support Engineer Test and a few words on why you will be a good fit (highlighting any of the above items that resonate with you and your abilities) to jobs@exodus.io . If you want to include a CV, please make sure it is in PDF format.
Internship – gain experience at an early stage FinTech Knoma is seeking an intern to join the team! This is a three-month, paid internship in London, with the possibility of a full-time job afterwards.
About Us
Knoma provides a payment solution and marketplace for lifelong learning. We’re passionate about tackling the digital skills gap as the global economy shifts into the fourth industrial revolution.
We help people looking to future-proof their career by reducing the barrier of payment and removing the pain point of sourcing technical courses. Knoma is built upon a firm belief in the importance of lifelong education to drive improvements in our customers’ future prosperity. We believe education should be accessed at a lower price point in short, frequent bursts, with a focus on gaining technical, digital and data skill-sets.
We’re a hungry team, who wake up everyday motivated to drive change and make a big impact. Interested? Read below and get in touch!
Responsibilities
As an intern, you will gain exposure to a FinTech in the early stages of its development. We will be offering a full insight into the workings of a fast-paced start-up company and your responsibilities will vary on a daily basis according to business need. You can expect to work across a range of different functions including marketing, sales, credit assessment, customer support, and much more. A typical day could see you doing any of the following activities:
Working with the customer support team to fix any potential customer or partnership issues
Meeting with prospective coding and tech school partners
Streamlining the sales and onboarding process
Working with the marketing team to coordinate campaigns and promotions
Assisting the credit team with user applications and assessment.
Our aim is to make sure that you have a varied experience with us to give you a full insight into the inner workings of a fast-paced start-up company.
Ideal Candidate
Ideally, Knoma is seeking someone who has recently graduated from university and is hungry to build something from the ground up.
You’re excited about the future of finance and the importance of lifelong learning
You’re comfortable using data and analytics
You're very target driven
You’re always thinking of how to do things differently (and better!)
You’re able to build strong, mutually respectful relationships with a diverse team
You’re a firm believer in the power of technology and utilising lean methodology
If this sounds like you, please send an application to Brett Shanley at brett@knoma.io
Oct 21, 2019
Intern
Internship – gain experience at an early stage FinTech Knoma is seeking an intern to join the team! This is a three-month, paid internship in London, with the possibility of a full-time job afterwards.
About Us
Knoma provides a payment solution and marketplace for lifelong learning. We’re passionate about tackling the digital skills gap as the global economy shifts into the fourth industrial revolution.
We help people looking to future-proof their career by reducing the barrier of payment and removing the pain point of sourcing technical courses. Knoma is built upon a firm belief in the importance of lifelong education to drive improvements in our customers’ future prosperity. We believe education should be accessed at a lower price point in short, frequent bursts, with a focus on gaining technical, digital and data skill-sets.
We’re a hungry team, who wake up everyday motivated to drive change and make a big impact. Interested? Read below and get in touch!
Responsibilities
As an intern, you will gain exposure to a FinTech in the early stages of its development. We will be offering a full insight into the workings of a fast-paced start-up company and your responsibilities will vary on a daily basis according to business need. You can expect to work across a range of different functions including marketing, sales, credit assessment, customer support, and much more. A typical day could see you doing any of the following activities:
Working with the customer support team to fix any potential customer or partnership issues
Meeting with prospective coding and tech school partners
Streamlining the sales and onboarding process
Working with the marketing team to coordinate campaigns and promotions
Assisting the credit team with user applications and assessment.
Our aim is to make sure that you have a varied experience with us to give you a full insight into the inner workings of a fast-paced start-up company.
Ideal Candidate
Ideally, Knoma is seeking someone who has recently graduated from university and is hungry to build something from the ground up.
You’re excited about the future of finance and the importance of lifelong learning
You’re comfortable using data and analytics
You're very target driven
You’re always thinking of how to do things differently (and better!)
You’re able to build strong, mutually respectful relationships with a diverse team
You’re a firm believer in the power of technology and utilising lean methodology
If this sounds like you, please send an application to Brett Shanley at brett@knoma.io
- Responsible for responding to customers - Reminder payment to customers before and after the due date - Helping customers to find payment solutions - Collect who have fallen due date and who are past due date
Aug 14, 2019
Full time
- Responsible for responding to customers - Reminder payment to customers before and after the due date - Helping customers to find payment solutions - Collect who have fallen due date and who are past due date
Requirements : - Bachelor degree, fresh graduates are welcome to apply - 1 year working experience specialized at operation department is a plus - Computer and Microsoft Office literacy - Customer and detail oriented - Transparency, high integrity & critical thinking - Have willingness to learn something new, strong empathy and curiosity - Fast learner and enjoy working in a very dynamic and fast paced environment Job Description: - Verifiy the prospective customer data by phone with checking the customer data which specified by the company - do phone calling to the customer with nominal specified - liable with the verified customer data and has been escaped in the checking stage - handling questions from customer through email , whatsapp and live chat and also give informations that they are needed specifically in a fun and kind way. - pay attention to details, give a understandable explanations for customer. - managing email and live chat carefully. - take and give a fast respond to customers' questions. - identifying customers' needs. - utilizing the live chat effectively to achieve the target. - create a good relation with customers and employees based on trust and service. - keeping the record of chat between the customer service and the customers in Customer Feedback Report (CFR) with an understandable texts.
Aug 12, 2019
Full time
Requirements : - Bachelor degree, fresh graduates are welcome to apply - 1 year working experience specialized at operation department is a plus - Computer and Microsoft Office literacy - Customer and detail oriented - Transparency, high integrity & critical thinking - Have willingness to learn something new, strong empathy and curiosity - Fast learner and enjoy working in a very dynamic and fast paced environment Job Description: - Verifiy the prospective customer data by phone with checking the customer data which specified by the company - do phone calling to the customer with nominal specified - liable with the verified customer data and has been escaped in the checking stage - handling questions from customer through email , whatsapp and live chat and also give informations that they are needed specifically in a fun and kind way. - pay attention to details, give a understandable explanations for customer. - managing email and live chat carefully. - take and give a fast respond to customers' questions. - identifying customers' needs. - utilizing the live chat effectively to achieve the target. - create a good relation with customers and employees based on trust and service. - keeping the record of chat between the customer service and the customers in Customer Feedback Report (CFR) with an understandable texts.
DESCRIPTION
iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours.
Since 2012, we've lent over £800 million to over 30,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.
However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.
We work with a host of commercial finance brokers across the UK to offer finance to their clients, and this channel generates a substantial proportion of iwoca’s total revenues.
As an Account Manager for our Broker Channel you’ll be the first port of call for our brokers and will give them exceptional customer service in managing loan applications for their clients. You will also provide our brokers with an in-depth understanding of iwoca’s product benefits, customer eligibility and use cases.
In addition to building relationships with our brokers, you will also work closely with internal teams to manage loan applications through to completion. The key success factors will be the quality of relationships you build, your speed of service, and overall broker satisfaction. You will also have the opportunity to help shape and develop the future of this valuable channel.
REQUIREMENTS
Your mission will be to:
Manage the day-to-day working relationship with all brokers, including our ‘Gold’ brokers who introduce high volumes of business
Pre-screen applications, ensuring the broker provides all necessary business documentation for a credit review
Provide timely updates for ongoing cases, answering questions related to specific applications or product queries
Provide new brokers with excellent product training and support in order to maximise lead flow
Work closely with our Credit and Account Management teams in order to improve conversion rates and broker satisfaction
Complete ad-hoc analysis and tasks for our Broker Channel Managers
Help organise and attend broker entertainment / industry events
We look for people that are smart, humble, motivated and who are always looking to improve. Ideally, you’ll have:
Strong written and verbal communication skills
Excellent time-management and organisational skills
A strong customer service ethic
The ability to build and maintain long lasting business relationships
Some experience of working in a fast-paced, client facing role
Knowledge of the UK business finance market (including our competitors) is a plus
Experience working in a fast paced customer service role is desirable
This would be an excellent opportunity for recent graduates looking to gain experience in financial services
BENEFITS
What’s life like as an iwocan?
We all enjoy:
A lovely office in central London, right by Tottenham Court Road
Two company retreats a year (in places like the French Alps or Spanish seaside)
Pool, ping pong, foosball tables and tournaments and yoga
An ever-growing number of clubs including climbing, chess, football and boxing
Plenty of drinks and snacks in our office kitchen
A paid volunteering day each year, for you to support your chosen charity
Just for you:
Medical insurance from Vitality, including discounted gym membership
Stock options
Enhanced maternity and shared parental leave
A workplace nursery tax benefit scheme
25 days holiday per year and an extra day off on your birthday
Extra leave if you want to travel or study
Special celebrations for anniversaries and long service including sabbatical
Flexible working
Cycle-to-work scheme
And to make sure we all keep learning, we offer:
Tickets to tech conferences across Europe
Company-wide talks with internal and external speakers
A calendar of meetups we host at our office
Access to learning platforms like Treehouse if you want to learn to code.
Jun 24, 2019
Full time
DESCRIPTION
iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours.
Since 2012, we've lent over £800 million to over 30,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.
However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.
We work with a host of commercial finance brokers across the UK to offer finance to their clients, and this channel generates a substantial proportion of iwoca’s total revenues.
As an Account Manager for our Broker Channel you’ll be the first port of call for our brokers and will give them exceptional customer service in managing loan applications for their clients. You will also provide our brokers with an in-depth understanding of iwoca’s product benefits, customer eligibility and use cases.
In addition to building relationships with our brokers, you will also work closely with internal teams to manage loan applications through to completion. The key success factors will be the quality of relationships you build, your speed of service, and overall broker satisfaction. You will also have the opportunity to help shape and develop the future of this valuable channel.
REQUIREMENTS
Your mission will be to:
Manage the day-to-day working relationship with all brokers, including our ‘Gold’ brokers who introduce high volumes of business
Pre-screen applications, ensuring the broker provides all necessary business documentation for a credit review
Provide timely updates for ongoing cases, answering questions related to specific applications or product queries
Provide new brokers with excellent product training and support in order to maximise lead flow
Work closely with our Credit and Account Management teams in order to improve conversion rates and broker satisfaction
Complete ad-hoc analysis and tasks for our Broker Channel Managers
Help organise and attend broker entertainment / industry events
We look for people that are smart, humble, motivated and who are always looking to improve. Ideally, you’ll have:
Strong written and verbal communication skills
Excellent time-management and organisational skills
A strong customer service ethic
The ability to build and maintain long lasting business relationships
Some experience of working in a fast-paced, client facing role
Knowledge of the UK business finance market (including our competitors) is a plus
Experience working in a fast paced customer service role is desirable
This would be an excellent opportunity for recent graduates looking to gain experience in financial services
BENEFITS
What’s life like as an iwocan?
We all enjoy:
A lovely office in central London, right by Tottenham Court Road
Two company retreats a year (in places like the French Alps or Spanish seaside)
Pool, ping pong, foosball tables and tournaments and yoga
An ever-growing number of clubs including climbing, chess, football and boxing
Plenty of drinks and snacks in our office kitchen
A paid volunteering day each year, for you to support your chosen charity
Just for you:
Medical insurance from Vitality, including discounted gym membership
Stock options
Enhanced maternity and shared parental leave
A workplace nursery tax benefit scheme
25 days holiday per year and an extra day off on your birthday
Extra leave if you want to travel or study
Special celebrations for anniversaries and long service including sabbatical
Flexible working
Cycle-to-work scheme
And to make sure we all keep learning, we offer:
Tickets to tech conferences across Europe
Company-wide talks with internal and external speakers
A calendar of meetups we host at our office
Access to learning platforms like Treehouse if you want to learn to code.
DESCRIPTION
iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours.
Since 2012, we've lent over £800 million to over 30,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.
However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.
REQUIREMENTS
The Client Onboarding Team is responsible for managing and developing the early stage of the client relationship, ensuring clients are informed about our product and its advantages and benefits.
This is a fantastic opportunity to get to know iwoca from the inside and gain valuable experience for future roles in the company.
As part of our German customer service team, you will be our first point of contact for our German clients. You will be responsible for collecting business documents submitted by our clients and you will get the chance to develop a deep understanding of the SME customer base. As you will be working closely with customers, you will need to be a successful communicator and passionate about providing the best service possible.
Your role at iwoca:
Building rapport with German business owners
Handling inbound calls and making outbound calls to resolve customer issues and chase documents
Pitching iwoca to customers who have already started the sign-up process but have not yet completed it
Maintaining accurate customer records and update systems
Ensuring that all necessary documents are in place to allow our Credit Analysts / Account Managers to make a lending decision
Handling requests received through the live chat on our website or via email
You will need:
Strong communication & listening skills with an excellent telephone manner and a passion for delighting customers
The ability to explain complex products and services to consumers
The ability to "think outside the box" to make suggestions that will help us improve our products, systems and processes
Basic understanding of business finance and accounting or the desire to acquire such understanding. We want you to develop a good business sense and an understanding of what makes SMEs tick
Be ready to take on ownership within our team and communicate with other country teams
A communicative personality and good team play skills
Proactive self-starter approach, eager to be part of a young and dynamic team
A perfect blend between sales, customer support and admin
BENEFITS
What’s life like as an iwocan?
We all enjoy:
A lovely office in central London, right by Tottenham Court Road
Two company retreats a year (in places like the French Alps or Spanish seaside)
Pool, ping pong, foosball tables and tournaments and yoga
An ever-growing number of clubs including climbing, chess, football and boxing
Plenty of drinks and snacks in our office kitchen
A paid volunteering day each year, for you to support your chosen charity
Just for you:
Medical insurance from Vitality, including discounted gym membership
Stock options
Enhanced maternity and shared parental leave
A workplace nursery tax benefit scheme
25 days holiday per year and an extra day off on your birthday
Extra leave if you want to travel or study
Special celebrations for anniversaries and long service including sabbatical
Flexible working
Cycle-to-work scheme
And to make sure we all keep learning, we offer:
Tickets to tech conferences across Europe
Company-wide talks with internal and external speakers
A calendar of meetups we host at our office
Access to learning platforms like Treehouse if you want to learn to code.
Jun 24, 2019
Full time
DESCRIPTION
iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours.
Since 2012, we've lent over £800 million to over 30,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.
However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.
REQUIREMENTS
The Client Onboarding Team is responsible for managing and developing the early stage of the client relationship, ensuring clients are informed about our product and its advantages and benefits.
This is a fantastic opportunity to get to know iwoca from the inside and gain valuable experience for future roles in the company.
As part of our German customer service team, you will be our first point of contact for our German clients. You will be responsible for collecting business documents submitted by our clients and you will get the chance to develop a deep understanding of the SME customer base. As you will be working closely with customers, you will need to be a successful communicator and passionate about providing the best service possible.
Your role at iwoca:
Building rapport with German business owners
Handling inbound calls and making outbound calls to resolve customer issues and chase documents
Pitching iwoca to customers who have already started the sign-up process but have not yet completed it
Maintaining accurate customer records and update systems
Ensuring that all necessary documents are in place to allow our Credit Analysts / Account Managers to make a lending decision
Handling requests received through the live chat on our website or via email
You will need:
Strong communication & listening skills with an excellent telephone manner and a passion for delighting customers
The ability to explain complex products and services to consumers
The ability to "think outside the box" to make suggestions that will help us improve our products, systems and processes
Basic understanding of business finance and accounting or the desire to acquire such understanding. We want you to develop a good business sense and an understanding of what makes SMEs tick
Be ready to take on ownership within our team and communicate with other country teams
A communicative personality and good team play skills
Proactive self-starter approach, eager to be part of a young and dynamic team
A perfect blend between sales, customer support and admin
BENEFITS
What’s life like as an iwocan?
We all enjoy:
A lovely office in central London, right by Tottenham Court Road
Two company retreats a year (in places like the French Alps or Spanish seaside)
Pool, ping pong, foosball tables and tournaments and yoga
An ever-growing number of clubs including climbing, chess, football and boxing
Plenty of drinks and snacks in our office kitchen
A paid volunteering day each year, for you to support your chosen charity
Just for you:
Medical insurance from Vitality, including discounted gym membership
Stock options
Enhanced maternity and shared parental leave
A workplace nursery tax benefit scheme
25 days holiday per year and an extra day off on your birthday
Extra leave if you want to travel or study
Special celebrations for anniversaries and long service including sabbatical
Flexible working
Cycle-to-work scheme
And to make sure we all keep learning, we offer:
Tickets to tech conferences across Europe
Company-wide talks with internal and external speakers
A calendar of meetups we host at our office
Access to learning platforms like Treehouse if you want to learn to code.
Keyrock is expanding!
Founded in 2017, Keyrock has quickly grown to one of the key European algorithmic technology liquidity providers and market makers in the digital asset space. VC backed and with a fast growing clientbase, Keyrock is becoming one of Belgium’s fastest growing SaaS Fintech companies.
Headquartered in Brussels and with a local presence in New York and London, Keyrock is looking to optimize its internal organization and facilitate its frantic growth with a dynamic, organized, and proactive Administrative Coordinator.
Keyrock Administrative Coordinator
We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist management and all visitors to the company by handling office tasks, providing polite and professional assistance via phone, mail, and email, making reservations or travel arrangements, and generally being a helpful and positive presence in the workplace.
To be successful as an Administrative Coordinator, candidates should be professional, polite, and attentive while also being accurate. They should always be prepared and responsive, willing to meet each challenge directly. Administrative Coordinators must be comfortable with computers, general office tasks, and excel at both verbal and written communication. Most importantly, the Administrative Coordinator should have a genuine desire to meet the needs of others.
Keyrock is looking for someone with a passion for injecting order and consistency into the administrative operations of highly dynamic organisations. Keyrock is a company that is constantly challenging itself and pushing boundaries. We expect that enthusiasm and drive from all!
Responsibilities
Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
Providing real-time scheduling support by booking appointments and preventing conflicts.
Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.
Proactively suggesting new scalable processes for managing offices’ day to day operations.
Generating reports, transcribing minutes from meetings, creating presentations, and conducting research.
Greet and assist visitors.
Anticipate the needs of others in order to ensure their seamless and positive experience.
Skills and experience
Fantastic interpersonal skills
Strong sense of ethics and discretion
Drive for structuring a changing environment
High level of accuracy and attention to detail
Proficient with Office Suite, Google Drive
Proficient Business English -- other languages are a plus
1-3 years of experience in similar role
That little extra
Strong enthusiasm for entrepreneurship
An interest for Blockchain/DLT and digital assets
Background or interest in financial/capital markets
Living in Belgium, ideally Brussels
What to expect from Keyrock
Closely working together with market leaders in a fast growing industry on a daily basis.
Being part of a fast growing start-up within a global scope
Competitive salary and exciting growth path
Have the freedom to create your own intrapreneurial experience
A ton of fun in a thriving team
Apply via the below link. http://keyrock.freshteam.com/jobs
Jun 06, 2019
Full time
Keyrock is expanding!
Founded in 2017, Keyrock has quickly grown to one of the key European algorithmic technology liquidity providers and market makers in the digital asset space. VC backed and with a fast growing clientbase, Keyrock is becoming one of Belgium’s fastest growing SaaS Fintech companies.
Headquartered in Brussels and with a local presence in New York and London, Keyrock is looking to optimize its internal organization and facilitate its frantic growth with a dynamic, organized, and proactive Administrative Coordinator.
Keyrock Administrative Coordinator
We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist management and all visitors to the company by handling office tasks, providing polite and professional assistance via phone, mail, and email, making reservations or travel arrangements, and generally being a helpful and positive presence in the workplace.
To be successful as an Administrative Coordinator, candidates should be professional, polite, and attentive while also being accurate. They should always be prepared and responsive, willing to meet each challenge directly. Administrative Coordinators must be comfortable with computers, general office tasks, and excel at both verbal and written communication. Most importantly, the Administrative Coordinator should have a genuine desire to meet the needs of others.
Keyrock is looking for someone with a passion for injecting order and consistency into the administrative operations of highly dynamic organisations. Keyrock is a company that is constantly challenging itself and pushing boundaries. We expect that enthusiasm and drive from all!
Responsibilities
Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
Providing real-time scheduling support by booking appointments and preventing conflicts.
Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.
Proactively suggesting new scalable processes for managing offices’ day to day operations.
Generating reports, transcribing minutes from meetings, creating presentations, and conducting research.
Greet and assist visitors.
Anticipate the needs of others in order to ensure their seamless and positive experience.
Skills and experience
Fantastic interpersonal skills
Strong sense of ethics and discretion
Drive for structuring a changing environment
High level of accuracy and attention to detail
Proficient with Office Suite, Google Drive
Proficient Business English -- other languages are a plus
1-3 years of experience in similar role
That little extra
Strong enthusiasm for entrepreneurship
An interest for Blockchain/DLT and digital assets
Background or interest in financial/capital markets
Living in Belgium, ideally Brussels
What to expect from Keyrock
Closely working together with market leaders in a fast growing industry on a daily basis.
Being part of a fast growing start-up within a global scope
Competitive salary and exciting growth path
Have the freedom to create your own intrapreneurial experience
A ton of fun in a thriving team
Apply via the below link. http://keyrock.freshteam.com/jobs
Keyrock is expanding!
Founded in 2017, Keyrock has quickly grown to one of the key European algorithmic technology liquidity providers and market makers in the digital asset space. VC backed and with a fast growing clientbase Keyrock is showing revenue growth month on month, becoming one of Belgium’s fastest growing SaaS Fintech companies.
Headquartered in Brussels and with a local presence in New York and London, Keyrock is looking to expand its global reach through growing its go-to-market strategy team. With a clear vision on scaling it’s business development operations and generating additional revenue pillars, we are looking to expand our Business Development team with an ambitious, empathic and structured Customer Success Manager.
Keyrock Customer Success Manager
Duties for the role of Customer Success manager will include a broad range of tasks such as maintaining ongoing customer relationships, implementing success programs and revenue streams, contributing to the overall sales process through implementing scalable processes, onboarding and supporting clients together with the Key Account Management team, and ultimately minimizing churn through his/her service
The Customer Success Manager should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer requests. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.
Keyrock is looking for someone that loves to engage with customers on a daily basis, is triggered by maximizing value, and has an eye for contributing towards customer acquisition strategies.
Responsibilities
Constructing and communicating Weekly reporting of Trading activities
Maintaining daily contact with clients and technical support through Slack, email and conference calls.
Providing initial technical and product support
Building out a revenue model through customer success practices together with Keyrock’s Head of Growth.
Constructing and iterating churn prediction and reporting systems
Delivering and communicating ROI for our clients, throughout the customer lifecycle
Skills and experience
Bachelor’s degree -- ideally in Finance or Economics
Fantastic interpersonal skills
Bias for action and structure
High level of accuracy and attention to detail
Proficient with Excel, Google Drive, Adobe Suite
Technical aptitude and ability to learn software programs
Proficient Business English -- other languages are a plus
1-3 years of experience in Project Management, Customer Support, Consulting or another client facing role
That little extra
A passion for Blockchain/DLT and digital assets
Background or interest in financial/capital markets
Living in Belgium, ideally Brussels
What to expect from Keyrock
Closely working together with market leaders in a fast growing industry on a daily basis.
Being part of a fast growing start-up within a global scope
Competitive salary and exciting growth path
Have the freedom to create your own intra preneurial experience.
Apply via the below link. http://keyrock.freshteam.com/jobs
Jun 06, 2019
Full time
Keyrock is expanding!
Founded in 2017, Keyrock has quickly grown to one of the key European algorithmic technology liquidity providers and market makers in the digital asset space. VC backed and with a fast growing clientbase Keyrock is showing revenue growth month on month, becoming one of Belgium’s fastest growing SaaS Fintech companies.
Headquartered in Brussels and with a local presence in New York and London, Keyrock is looking to expand its global reach through growing its go-to-market strategy team. With a clear vision on scaling it’s business development operations and generating additional revenue pillars, we are looking to expand our Business Development team with an ambitious, empathic and structured Customer Success Manager.
Keyrock Customer Success Manager
Duties for the role of Customer Success manager will include a broad range of tasks such as maintaining ongoing customer relationships, implementing success programs and revenue streams, contributing to the overall sales process through implementing scalable processes, onboarding and supporting clients together with the Key Account Management team, and ultimately minimizing churn through his/her service
The Customer Success Manager should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer requests. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.
Keyrock is looking for someone that loves to engage with customers on a daily basis, is triggered by maximizing value, and has an eye for contributing towards customer acquisition strategies.
Responsibilities
Constructing and communicating Weekly reporting of Trading activities
Maintaining daily contact with clients and technical support through Slack, email and conference calls.
Providing initial technical and product support
Building out a revenue model through customer success practices together with Keyrock’s Head of Growth.
Constructing and iterating churn prediction and reporting systems
Delivering and communicating ROI for our clients, throughout the customer lifecycle
Skills and experience
Bachelor’s degree -- ideally in Finance or Economics
Fantastic interpersonal skills
Bias for action and structure
High level of accuracy and attention to detail
Proficient with Excel, Google Drive, Adobe Suite
Technical aptitude and ability to learn software programs
Proficient Business English -- other languages are a plus
1-3 years of experience in Project Management, Customer Support, Consulting or another client facing role
That little extra
A passion for Blockchain/DLT and digital assets
Background or interest in financial/capital markets
Living in Belgium, ideally Brussels
What to expect from Keyrock
Closely working together with market leaders in a fast growing industry on a daily basis.
Being part of a fast growing start-up within a global scope
Competitive salary and exciting growth path
Have the freedom to create your own intra preneurial experience.
Apply via the below link. http://keyrock.freshteam.com/jobs
The champion on all things Customer Service , you will ensure that all queries and complaints are managed in a timely and friendly manner
About The Job
Explain our FAQs and elaborate on our customer application processes
Understand our Islamic and Conventional customer journey from start to finish
Answer customer queries and complaints via phone, email, live chat, and social media
Assist in establishing our Customer Service manual, code of conduct and SOPs
By being the first port of call of many current and potential customers, you will be an important member of the microLEAP team and expected to live and breathe our values
At all times be compliant with Securities Commission's rules, regulations & guidelines
Job Requirements
Minimum Diploma or Degree holder
Up to 3 years Customer Service experience in the fintech, banking or financial services sector
Willing to join our start-up journey
Looking for hungry superstars looking for the next step-up
Our Culture
microLEAP – small steps, BIG IMPACT
microLEAP is a Malaysian fintech startup looking to launch a Peer-to-Peer (P2P) Financing Platform focused solely on the microfinance sector (the B40 to lower M40 income group) where Issuers may raise crowd-sourced funds with minimum hassle.
FINTECH STARTUP
We recently received approval by the Securities Commission (SC) Malaysia to operate a P2P financing platform. microLEAP made it to the Top 18 teams of UNCDF’s Financial Innovation B40 Challenge as well as the Top 11 teams of 1337 Ventures' Alpha Startups: Fintech Edition.
Jun 04, 2019
Full time
The champion on all things Customer Service , you will ensure that all queries and complaints are managed in a timely and friendly manner
About The Job
Explain our FAQs and elaborate on our customer application processes
Understand our Islamic and Conventional customer journey from start to finish
Answer customer queries and complaints via phone, email, live chat, and social media
Assist in establishing our Customer Service manual, code of conduct and SOPs
By being the first port of call of many current and potential customers, you will be an important member of the microLEAP team and expected to live and breathe our values
At all times be compliant with Securities Commission's rules, regulations & guidelines
Job Requirements
Minimum Diploma or Degree holder
Up to 3 years Customer Service experience in the fintech, banking or financial services sector
Willing to join our start-up journey
Looking for hungry superstars looking for the next step-up
Our Culture
microLEAP – small steps, BIG IMPACT
microLEAP is a Malaysian fintech startup looking to launch a Peer-to-Peer (P2P) Financing Platform focused solely on the microfinance sector (the B40 to lower M40 income group) where Issuers may raise crowd-sourced funds with minimum hassle.
FINTECH STARTUP
We recently received approval by the Securities Commission (SC) Malaysia to operate a P2P financing platform. microLEAP made it to the Top 18 teams of UNCDF’s Financial Innovation B40 Challenge as well as the Top 11 teams of 1337 Ventures' Alpha Startups: Fintech Edition.
BANQIA is looking for a Star Intern to join our Sales department and learn everything about the Payment & Crypto currency world We are looking for an eager, smart and hungry individual to join our 6 month full-time internship program. Our teams are growing very fast and the support given by interns is key for the day to day operations and for Banqia´s growth. A significant part of our staff started as interns, so this could be your chance!
The Role
By joining BANQIA you will:
You will develop high level proposals for our top clients
You will coordinate with other departments (sales, marketing, operations, HR...)
You will work in a dynamic and demanding environment
Learn how to master Powerpoint, Excel and Bloomberg
Learn how to analyze and fully understand a company's operations
Learn side by side with the Sales team by supporting them in their day to day duties.
REQUIREMENTS
You
The ideal candidate will possess:
Relevant Degree in Finance, Economics or Business Administration (any focus on Payments/Crypto & FX will be a plus).
Outstanding analytical skills
You feel VERY comfortable working with Excel and powerpoint
Great Interest in Finance, Forex and Crypto Crurrency
Excellent level of English and Spanish.
Any other language skill is a plus.
BENEFITS
About the Job
Career opportunities after finishing the internship period.
Internships lasts from 4 to 6 months in a full time basis.
Start date: ASAP
May 28, 2019
Intern
BANQIA is looking for a Star Intern to join our Sales department and learn everything about the Payment & Crypto currency world We are looking for an eager, smart and hungry individual to join our 6 month full-time internship program. Our teams are growing very fast and the support given by interns is key for the day to day operations and for Banqia´s growth. A significant part of our staff started as interns, so this could be your chance!
The Role
By joining BANQIA you will:
You will develop high level proposals for our top clients
You will coordinate with other departments (sales, marketing, operations, HR...)
You will work in a dynamic and demanding environment
Learn how to master Powerpoint, Excel and Bloomberg
Learn how to analyze and fully understand a company's operations
Learn side by side with the Sales team by supporting them in their day to day duties.
REQUIREMENTS
You
The ideal candidate will possess:
Relevant Degree in Finance, Economics or Business Administration (any focus on Payments/Crypto & FX will be a plus).
Outstanding analytical skills
You feel VERY comfortable working with Excel and powerpoint
Great Interest in Finance, Forex and Crypto Crurrency
Excellent level of English and Spanish.
Any other language skill is a plus.
BENEFITS
About the Job
Career opportunities after finishing the internship period.
Internships lasts from 4 to 6 months in a full time basis.
Start date: ASAP
WorldRemit - if the media's to be believed, we're the FinTech startup taking the world by storm - scooping-up awards and more than $140m in funding. OK... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents.
At WorldRemit, our customer service team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance.
So, what’s the role?
We are currently looking for a Customer Service Executive fluent in Japanese to join the Customer Service team in Denver.
Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way, too :-)
Screening and verifying customer’s identification.
Reviewing transactions and identifying suspicious activities. Reporting and escalating said suspicious activities to the relevant department.
Research unusual or questionable transactions with the relevant department.
Monitor and release transactions.
Advising customers on the products WorldRemit offer.
What do we want from you?
Bachelor’s Degree is essential.
Customer service experience previously would be great. But if you genuinely care and want to help and love talking to people, that’s a great start!
Fluent in both written and spoken Japanese and English.
Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas.
Be a team player that can adapt to a fast-paced and changing environment.
Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile.
The ability to communicate with people from across the globe is key as our customer base is exactly that. Worldwide.
The patience of a saint :-) There are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout and giving a fantastic customer experience.
A fondness of pizza will also help!
What can WorldRemit offer you?
A starting salary of $18 per hour (with potential promotional opportunities after 3 months)
A generous 401(k) employer match
Benefits for medical, dental, vision, disability, and FSA
Free Eco Pass for all transit zones
Free gym access on premises
Company discounts at some of your favorite retailers... and more!
Please note that this is a full-time, shift based role. All regular shifts will be 8 hours (not including lunch) and are scheduled between 6:00 am - 11:00 pm. You will need to be flexible to work as part of a shift rotation basis, which can include holidays/weekends and may be subject to change.
Employment with WorldRemit is contingent upon a successful financial and criminal history background check for all new employee hires. Most positions require that the selected candidate pass tests or checks prior to beginning to work, including credit and reference checks
Apr 05, 2019
Full time
WorldRemit - if the media's to be believed, we're the FinTech startup taking the world by storm - scooping-up awards and more than $140m in funding. OK... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents.
At WorldRemit, our customer service team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance.
So, what’s the role?
We are currently looking for a Customer Service Executive fluent in Japanese to join the Customer Service team in Denver.
Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way, too :-)
Screening and verifying customer’s identification.
Reviewing transactions and identifying suspicious activities. Reporting and escalating said suspicious activities to the relevant department.
Research unusual or questionable transactions with the relevant department.
Monitor and release transactions.
Advising customers on the products WorldRemit offer.
What do we want from you?
Bachelor’s Degree is essential.
Customer service experience previously would be great. But if you genuinely care and want to help and love talking to people, that’s a great start!
Fluent in both written and spoken Japanese and English.
Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas.
Be a team player that can adapt to a fast-paced and changing environment.
Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile.
The ability to communicate with people from across the globe is key as our customer base is exactly that. Worldwide.
The patience of a saint :-) There are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout and giving a fantastic customer experience.
A fondness of pizza will also help!
What can WorldRemit offer you?
A starting salary of $18 per hour (with potential promotional opportunities after 3 months)
A generous 401(k) employer match
Benefits for medical, dental, vision, disability, and FSA
Free Eco Pass for all transit zones
Free gym access on premises
Company discounts at some of your favorite retailers... and more!
Please note that this is a full-time, shift based role. All regular shifts will be 8 hours (not including lunch) and are scheduled between 6:00 am - 11:00 pm. You will need to be flexible to work as part of a shift rotation basis, which can include holidays/weekends and may be subject to change.
Employment with WorldRemit is contingent upon a successful financial and criminal history background check for all new employee hires. Most positions require that the selected candidate pass tests or checks prior to beginning to work, including credit and reference checks
CompareAsiaGroup is the leading online comparison platform for banking and insurance products in the Asia Pacific region. The Group helps people across Asia save money and make better choices about personal finance with comprehensive, free and independent online comparison tools for insurance, credit cards, personal loans and other financial products. In addition, financial institutions are able to lower customer acquisition costs and efficiently reach consumers through the internet. The Group was founded in 2014 in Hong Kong and currently employs over 200 financial experts and technologists. It has a presence in Singapore, Hong Kong, Taiwan, Indonesia, Malaysia, the Philippines and Thailand.
MoneyHero.com.hk is Hong Kong’s first one-stop financial product comparison platform for Hong Kong consumers. We have been providing unbiased comparisons of financial products ranging from credit cards, personal loans, insurances, mortgages to securities and banking accounts. We only partner with reputable banks and financial institutions to provide the latest and most comprehensive financial product information, allowing you to compare and choose the products that best suit your needs with easy-to-use tools at no costs. We provide free, reliable, up-to-date information to enable individuals and households to find the right products at the most competitive prices.
For more details, visit our website at https://MoneyHero.com.hk
THE ROLE
The CSO is a brand ambassador for MoneyHero.com.hk, demonstrating our brand values of being friendly, helpful and knowledgeable in the day to day interactions he/she has with customers. This role will be working with both internal and external partners to ensure high quality services to our customers so customers will come back again and again to fulfill all their GI needs through MoneyHero.com.hk.
YOUR TASK
Customer Support
Handle incoming calls and emails from customers on General Insurance product enquiries both pre and post-sale, ensuring a pleasant experience and positive results for the company
Prepare and dispatch policies and other standard communications to customers
Resolving customer issues and complaints promptly and with calmness and respect
Liaise with internal departments and insurance partners to resolve customer inquiries within specified timelines
Logging all customer queries in ticketing system (Zendesk) in a clear and concise manner and adhering to internal SLAs for follow ups and response times.
Administration and Business Operations
Monitor system performance and take prompt action to ensure policies are generated in a timely manner
Generate daily reports on policy sales and other reports as required (Customer feedback, SLA, refunds etc)
Update and maintain the customer database system
Support campaigns and initiatives that may be launched internally or by insurance providers
Provide input on marketing material
Provide insights on customer buying patterns and requests
Develop and document operational processes
SKILLS & REQUIREMENTS
Minimum 2 years working experience in General Insurance customer service is a MUST.
Qualify as a Technical Representative under the regulations set forth by the HKCIB or PIBA by having passed the required IIQE papers.
Good communication skills and pleasant demeanour
Customer focused, positive attitude, self-motivated, works well with colleagues
Fluency in Cantonese and English, in writing and speaking
Familiar with ticketing systems and database software is preferred
What can you expect from us?
Join a fantastic team : Work with the top management of the company, with backgrounds from leading consulting, banking and start-up companies.
Learn : Work with a team with a proven track-record of building successful internet companies.
Have fun : A challenging, fun and international environment
Grow : Great opportunities for further career advancements, either within the regional group or in one of our country teams
Mar 08, 2019
Full time
CompareAsiaGroup is the leading online comparison platform for banking and insurance products in the Asia Pacific region. The Group helps people across Asia save money and make better choices about personal finance with comprehensive, free and independent online comparison tools for insurance, credit cards, personal loans and other financial products. In addition, financial institutions are able to lower customer acquisition costs and efficiently reach consumers through the internet. The Group was founded in 2014 in Hong Kong and currently employs over 200 financial experts and technologists. It has a presence in Singapore, Hong Kong, Taiwan, Indonesia, Malaysia, the Philippines and Thailand.
MoneyHero.com.hk is Hong Kong’s first one-stop financial product comparison platform for Hong Kong consumers. We have been providing unbiased comparisons of financial products ranging from credit cards, personal loans, insurances, mortgages to securities and banking accounts. We only partner with reputable banks and financial institutions to provide the latest and most comprehensive financial product information, allowing you to compare and choose the products that best suit your needs with easy-to-use tools at no costs. We provide free, reliable, up-to-date information to enable individuals and households to find the right products at the most competitive prices.
For more details, visit our website at https://MoneyHero.com.hk
THE ROLE
The CSO is a brand ambassador for MoneyHero.com.hk, demonstrating our brand values of being friendly, helpful and knowledgeable in the day to day interactions he/she has with customers. This role will be working with both internal and external partners to ensure high quality services to our customers so customers will come back again and again to fulfill all their GI needs through MoneyHero.com.hk.
YOUR TASK
Customer Support
Handle incoming calls and emails from customers on General Insurance product enquiries both pre and post-sale, ensuring a pleasant experience and positive results for the company
Prepare and dispatch policies and other standard communications to customers
Resolving customer issues and complaints promptly and with calmness and respect
Liaise with internal departments and insurance partners to resolve customer inquiries within specified timelines
Logging all customer queries in ticketing system (Zendesk) in a clear and concise manner and adhering to internal SLAs for follow ups and response times.
Administration and Business Operations
Monitor system performance and take prompt action to ensure policies are generated in a timely manner
Generate daily reports on policy sales and other reports as required (Customer feedback, SLA, refunds etc)
Update and maintain the customer database system
Support campaigns and initiatives that may be launched internally or by insurance providers
Provide input on marketing material
Provide insights on customer buying patterns and requests
Develop and document operational processes
SKILLS & REQUIREMENTS
Minimum 2 years working experience in General Insurance customer service is a MUST.
Qualify as a Technical Representative under the regulations set forth by the HKCIB or PIBA by having passed the required IIQE papers.
Good communication skills and pleasant demeanour
Customer focused, positive attitude, self-motivated, works well with colleagues
Fluency in Cantonese and English, in writing and speaking
Familiar with ticketing systems and database software is preferred
What can you expect from us?
Join a fantastic team : Work with the top management of the company, with backgrounds from leading consulting, banking and start-up companies.
Learn : Work with a team with a proven track-record of building successful internet companies.
Have fun : A challenging, fun and international environment
Grow : Great opportunities for further career advancements, either within the regional group or in one of our country teams
Role Overview:
Reporting to the VP Customer Service, the Head of Customer Service Philippines is responsible for Cebu operations (Including workforce, technology, and physical plant) delivering compliant tactical execution of operating initiatives across multiple customer service channels (including inbound/outbound voice, email and live chat). Additionally, the role may include site leadership to support the other WorldRemit teams that work in our Cebu site.
Duties:
• Leverage customer contact/transaction forecasts to staff and manage 24x7x365 multichannel contact centre operation.
• Recruit/hire/train/manage Customer Support team leaders and infrastructure managers (e.g., Customer Support, quality assurance, training, facilities management, and workforce management).
• Develop and maintain highly valued and responsive suite of customer contact channels, the results of which include exceptional customer contact experiences, exceptional employee experiences, and a cost-efficient technology-driven operation.
• Create an enterprise-aligned, clearly understood and communicated Cebu-site management strategy that favourably impacts revenue and bottom-line financial goals.
• Manage an operating budget of approximately £X million and 300+ FTE’s.
• Develop and implement appropriate and reliable measures and reporting to support achievement of business strategies.
• Coordinate and collaborate with contact centre leaders (London, Denver, etc.), to create and sustain effective contact centre infrastructure teams handling supporting forecasting in language, staffing models, workforce scheduling, and training and employee development, and global compensation and reward systems.
• Be a strong, creative customer and advocate for improved systems to support the CS team and the customer
• Lead initiatives to evaluate, acquire and integrate workforce management solutions into the enterprise operation.
• Provide inspirational and charismatic surprise-free leadership for contact centre staff (customer-facing, infrastructure and back-office), hallmarked by process rigor, appropriate standardization, and consistent performance against targets.
• Serve as a subject-matter expert on customer experience and contact centre operations to the WorldRemit leadership team.
• Collaborate and coordinate with WorldRemit executive team on the development and implementation of contact centre initiatives.
• Develop strategically-aligned objectives and key results (OKRs) and an environment of performance coaching, feedback and reward.
• Ensure all contact centre operations are audited regularly and achieve regulatory and policy compliance.
• Invest appropriately in business transformation and continuous improvement initiatives.
• Recruit and engage exceptional talent.
• Travel as required and as necessary to support operations.
Required Skills & Experience:
• Bachelor’s Degree in Business Administration or related field.
• Minimum 12 years of contact centre operations experience, at least 5 years in a senior/site leader role.
• Experience with financial services offerings.
• Site management experience as leader of 24x7x365 operation.
• Has directly led the maturing of a contact centre’s people, process and technology from fast growth to a stable performing platform
• Relevant experience in a management role o within a fast-paced environment, experience in Financial Service preferred. o where Regulatory oversight across multiple jurisdictions was a key factor o where establishing and working with outsourcers has been a key part of the role o where the Operating Model is in development o where the supporting systems were in flux
• Proven track record of building strong stakeholder relationships with internal and external partners.
• Self-starter, able to work independently as well as part of a team.
• A diplomatic and sensitive approach and a calm nature.
• Proven track record of making sound decisions with a strong sense of urgency.
• A genuine passion for differentiating customer service.
• The ability to create, implement and improve demanding processes and procedures.
• Experience of training and motivating high-performing customer service teams across multiple cultures and geographies.
• Strong analytical skills, communication skills, and interpersonal skills.
Feb 21, 2019
Full time
Role Overview:
Reporting to the VP Customer Service, the Head of Customer Service Philippines is responsible for Cebu operations (Including workforce, technology, and physical plant) delivering compliant tactical execution of operating initiatives across multiple customer service channels (including inbound/outbound voice, email and live chat). Additionally, the role may include site leadership to support the other WorldRemit teams that work in our Cebu site.
Duties:
• Leverage customer contact/transaction forecasts to staff and manage 24x7x365 multichannel contact centre operation.
• Recruit/hire/train/manage Customer Support team leaders and infrastructure managers (e.g., Customer Support, quality assurance, training, facilities management, and workforce management).
• Develop and maintain highly valued and responsive suite of customer contact channels, the results of which include exceptional customer contact experiences, exceptional employee experiences, and a cost-efficient technology-driven operation.
• Create an enterprise-aligned, clearly understood and communicated Cebu-site management strategy that favourably impacts revenue and bottom-line financial goals.
• Manage an operating budget of approximately £X million and 300+ FTE’s.
• Develop and implement appropriate and reliable measures and reporting to support achievement of business strategies.
• Coordinate and collaborate with contact centre leaders (London, Denver, etc.), to create and sustain effective contact centre infrastructure teams handling supporting forecasting in language, staffing models, workforce scheduling, and training and employee development, and global compensation and reward systems.
• Be a strong, creative customer and advocate for improved systems to support the CS team and the customer
• Lead initiatives to evaluate, acquire and integrate workforce management solutions into the enterprise operation.
• Provide inspirational and charismatic surprise-free leadership for contact centre staff (customer-facing, infrastructure and back-office), hallmarked by process rigor, appropriate standardization, and consistent performance against targets.
• Serve as a subject-matter expert on customer experience and contact centre operations to the WorldRemit leadership team.
• Collaborate and coordinate with WorldRemit executive team on the development and implementation of contact centre initiatives.
• Develop strategically-aligned objectives and key results (OKRs) and an environment of performance coaching, feedback and reward.
• Ensure all contact centre operations are audited regularly and achieve regulatory and policy compliance.
• Invest appropriately in business transformation and continuous improvement initiatives.
• Recruit and engage exceptional talent.
• Travel as required and as necessary to support operations.
Required Skills & Experience:
• Bachelor’s Degree in Business Administration or related field.
• Minimum 12 years of contact centre operations experience, at least 5 years in a senior/site leader role.
• Experience with financial services offerings.
• Site management experience as leader of 24x7x365 operation.
• Has directly led the maturing of a contact centre’s people, process and technology from fast growth to a stable performing platform
• Relevant experience in a management role o within a fast-paced environment, experience in Financial Service preferred. o where Regulatory oversight across multiple jurisdictions was a key factor o where establishing and working with outsourcers has been a key part of the role o where the Operating Model is in development o where the supporting systems were in flux
• Proven track record of building strong stakeholder relationships with internal and external partners.
• Self-starter, able to work independently as well as part of a team.
• A diplomatic and sensitive approach and a calm nature.
• Proven track record of making sound decisions with a strong sense of urgency.
• A genuine passion for differentiating customer service.
• The ability to create, implement and improve demanding processes and procedures.
• Experience of training and motivating high-performing customer service teams across multiple cultures and geographies.
• Strong analytical skills, communication skills, and interpersonal skills.
Customer Service Executive – Spanish-Speaking (Denver)
WorldRemit - if the media's to be believed, we're the FinTech startup taking the world by storm - scooping-up awards and more than $140m in funding. OK... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents.
At WorldRemit, our customer service team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance.
So, what’s the role?
We are currently looking for a Customer Service Executive with fluent Spanish to join the Customer Service team in Denver.
Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way, too :-)
Screening and verifying customer’s identification.
Reviewing transactions and identifying suspicious activities. Reporting and escalating said suspicious activities to the relevant department.
Research unusual or questionable transactions with the relevant department.
Monitor and release transactions.
Advising customers on the products WorldRemit offer.
What do we want from you?
Bachelor’s Degree is essential.
Customer service experience previously would be great. But if you genuinely care and want to help and love talking to people, that’s a great start!
Fluent in both written and spoken Spanish and English.
Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas.
Be a team player that can adapt to a fast-paced and changing environment.
Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile.
The ability to communicate with people from across the globe is key as our customer base is exactly that. Worldwide.
The patience of a saint :-) There are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout and giving a fantastic customer experience.
A fondness of pizza will also help!
What can WorldRemit offer you?
A starting salary of $18 per hour (with potential promotional opportunities after 3 months)
A generous 401(k) employer match
Benefits for medical, dental, vision, disability, and FSA
Free Eco Pass for all transit zones
Free gym access on premises
Company discounts at some of your favorite retailers... and more!
Please note that this is a full-time, shift based role. All regular shifts will be 8 hours (not including lunch) and are generally 10:00 am - 7:00 pm or 2:00 pm - 11:00 pm. You will need to be flexible to work as part of a shift rotation basis, which can include holidays/weekends and may be subject to change.
Employment with WorldRemit is contingent upon a successful financial and criminal history background check for all new employee hires. Most positions require that the selected candidate pass tests or checks prior to beginning to work, including credit and reference checks
Feb 21, 2019
Full time
Customer Service Executive – Spanish-Speaking (Denver)
WorldRemit - if the media's to be believed, we're the FinTech startup taking the world by storm - scooping-up awards and more than $140m in funding. OK... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents.
At WorldRemit, our customer service team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance.
So, what’s the role?
We are currently looking for a Customer Service Executive with fluent Spanish to join the Customer Service team in Denver.
Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way, too :-)
Screening and verifying customer’s identification.
Reviewing transactions and identifying suspicious activities. Reporting and escalating said suspicious activities to the relevant department.
Research unusual or questionable transactions with the relevant department.
Monitor and release transactions.
Advising customers on the products WorldRemit offer.
What do we want from you?
Bachelor’s Degree is essential.
Customer service experience previously would be great. But if you genuinely care and want to help and love talking to people, that’s a great start!
Fluent in both written and spoken Spanish and English.
Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas.
Be a team player that can adapt to a fast-paced and changing environment.
Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile.
The ability to communicate with people from across the globe is key as our customer base is exactly that. Worldwide.
The patience of a saint :-) There are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout and giving a fantastic customer experience.
A fondness of pizza will also help!
What can WorldRemit offer you?
A starting salary of $18 per hour (with potential promotional opportunities after 3 months)
A generous 401(k) employer match
Benefits for medical, dental, vision, disability, and FSA
Free Eco Pass for all transit zones
Free gym access on premises
Company discounts at some of your favorite retailers... and more!
Please note that this is a full-time, shift based role. All regular shifts will be 8 hours (not including lunch) and are generally 10:00 am - 7:00 pm or 2:00 pm - 11:00 pm. You will need to be flexible to work as part of a shift rotation basis, which can include holidays/weekends and may be subject to change.
Employment with WorldRemit is contingent upon a successful financial and criminal history background check for all new employee hires. Most positions require that the selected candidate pass tests or checks prior to beginning to work, including credit and reference checks
WorldRemit - if the media's to be believed, we're the FinTech startup taking the world by storm - scooping-up awards and more than $140m in funding. OK... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents.
At WorldRemit, our customer service team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance.
So, what’s the role?
We are currently looking for a Customer Service Executive fluent in German to join the Customer Service team in Denver.
Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way, too :-)
Screening and verifying customer’s identification.
Reviewing transactions and identifying suspicious activities. Reporting and escalating said suspicious activities to the relevant department.
Research unusual or questionable transactions with the relevant department.
Monitor and release transactions.
Advising customers on the products WorldRemit offer.
What do we want from you?
Bachelor’s Degree is essential.
Customer service experience previously would be great. But if you genuinely care and want to help and love talking to people, that’s a great start!
Fluent in both written and spoken German and English.
Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas.
Be a team player that can adapt to a fast-paced and changing environment.
Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile.
The ability to communicate with people from across the globe is key as our customer base is exactly that. Worldwide.
The patience of a saint :-) There are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout and giving a fantastic customer experience.
A fondness of pizza will also help!
What can WorldRemit offer you?
A starting salary of $18 per hour (with potential promotional opportunities after 3 months)
A generous 401(k) employer match
Benefits for medical, dental, vision, disability, and FSA
Free Eco Pass for all transit zones
Free gym access on premises
Company discounts at some of your favorite retailers... and more!
Please note that this is a full-time, shift based role. All regular shifts will be 8 hours (not including lunch) and are scheduled between 6:00 am - 11:00 pm. You will need to be flexible to work as part of a shift rotation basis, which can include holidays/weekends and may be subject to change.
Employment with WorldRemit is contingent upon a successful financial and criminal history background check for all new employee hires. Most positions require that the selected candidate pass tests or checks prior to beginning to work, including credit and reference checks
Feb 21, 2019
Full time
WorldRemit - if the media's to be believed, we're the FinTech startup taking the world by storm - scooping-up awards and more than $140m in funding. OK... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents.
At WorldRemit, our customer service team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance.
So, what’s the role?
We are currently looking for a Customer Service Executive fluent in German to join the Customer Service team in Denver.
Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way, too :-)
Screening and verifying customer’s identification.
Reviewing transactions and identifying suspicious activities. Reporting and escalating said suspicious activities to the relevant department.
Research unusual or questionable transactions with the relevant department.
Monitor and release transactions.
Advising customers on the products WorldRemit offer.
What do we want from you?
Bachelor’s Degree is essential.
Customer service experience previously would be great. But if you genuinely care and want to help and love talking to people, that’s a great start!
Fluent in both written and spoken German and English.
Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas.
Be a team player that can adapt to a fast-paced and changing environment.
Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile.
The ability to communicate with people from across the globe is key as our customer base is exactly that. Worldwide.
The patience of a saint :-) There are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout and giving a fantastic customer experience.
A fondness of pizza will also help!
What can WorldRemit offer you?
A starting salary of $18 per hour (with potential promotional opportunities after 3 months)
A generous 401(k) employer match
Benefits for medical, dental, vision, disability, and FSA
Free Eco Pass for all transit zones
Free gym access on premises
Company discounts at some of your favorite retailers... and more!
Please note that this is a full-time, shift based role. All regular shifts will be 8 hours (not including lunch) and are scheduled between 6:00 am - 11:00 pm. You will need to be flexible to work as part of a shift rotation basis, which can include holidays/weekends and may be subject to change.
Employment with WorldRemit is contingent upon a successful financial and criminal history background check for all new employee hires. Most positions require that the selected candidate pass tests or checks prior to beginning to work, including credit and reference checks
WorldRemit - if the media's to be believed, we're the FinTech startup taking the world by storm - scooping-up awards and more than $140m in funding. OK... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents.
At WorldRemit, our customer service team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance.
So, what’s the role?
We are currently looking for a Customer Service Executive fluent in French to join the Customer Service team in Denver.
Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way, too :-)
Screening and verifying customer’s identification.
Reviewing transactions and identifying suspicious activities. Reporting and escalating said suspicious activities to the relevant department.
Research unusual or questionable transactions with the relevant department.
Monitor and release transactions.
Advising customers on the products WorldRemit offer.
What do we want from you?
Bachelor’s Degree is essential.
Customer service experience previously would be great. But if you genuinely care and want to help and love talking to people, that’s a great start!
Fluent in both written and spoken French and English.
Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas.
Be a team player that can adapt to a fast-paced and changing environment.
Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile.
The ability to communicate with people from across the globe is key as our customer base is exactly that. Worldwide.
The patience of a saint :-) There are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout and giving a fantastic customer experience.
A fondness of pizza will also help!
What can WorldRemit offer you?
A starting salary of $18 per hour (with potential promotional opportunities after 3 months)
A generous 401(k) employer match
Benefits for medical, dental, vision, disability, and FSA
Free Eco Pass for all transit zones
Free gym access on premises
Company discounts at some of your favorite retailers... and more!
Please note that this is a full-time, shift based role. All regular shifts will be 8 hours (not including lunch) and are scheduled between 6:00 am - 11:00 pm. You will need to be flexible to work as part of a shift rotation basis, which can include holidays/weekends and may be subject to change.
Employment with WorldRemit is contingent upon a successful financial and criminal history background check for all new employee hires. Most positions require that the selected candidate pass tests or checks prior to beginning to work, including credit and reference checks
Feb 21, 2019
Full time
WorldRemit - if the media's to be believed, we're the FinTech startup taking the world by storm - scooping-up awards and more than $140m in funding. OK... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents.
At WorldRemit, our customer service team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance.
So, what’s the role?
We are currently looking for a Customer Service Executive fluent in French to join the Customer Service team in Denver.
Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way, too :-)
Screening and verifying customer’s identification.
Reviewing transactions and identifying suspicious activities. Reporting and escalating said suspicious activities to the relevant department.
Research unusual or questionable transactions with the relevant department.
Monitor and release transactions.
Advising customers on the products WorldRemit offer.
What do we want from you?
Bachelor’s Degree is essential.
Customer service experience previously would be great. But if you genuinely care and want to help and love talking to people, that’s a great start!
Fluent in both written and spoken French and English.
Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas.
Be a team player that can adapt to a fast-paced and changing environment.
Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile.
The ability to communicate with people from across the globe is key as our customer base is exactly that. Worldwide.
The patience of a saint :-) There are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout and giving a fantastic customer experience.
A fondness of pizza will also help!
What can WorldRemit offer you?
A starting salary of $18 per hour (with potential promotional opportunities after 3 months)
A generous 401(k) employer match
Benefits for medical, dental, vision, disability, and FSA
Free Eco Pass for all transit zones
Free gym access on premises
Company discounts at some of your favorite retailers... and more!
Please note that this is a full-time, shift based role. All regular shifts will be 8 hours (not including lunch) and are scheduled between 6:00 am - 11:00 pm. You will need to be flexible to work as part of a shift rotation basis, which can include holidays/weekends and may be subject to change.
Employment with WorldRemit is contingent upon a successful financial and criminal history background check for all new employee hires. Most positions require that the selected candidate pass tests or checks prior to beginning to work, including credit and reference checks
One of the UK’s fastest-growing technology businesses, WorldRemit is disrupting the $600bn global money transfer industry, helping customers send funds instantly to friends and families abroad. With the option to send and receive via mobile and desktop, simply send a bank transfer, airtime, Mobile Money or cash pickup through our WorldRemit app or direct from our website.
Offering customers the choice to send to more than 125 countries, we are leading an online revolution and laying to rest old-fashioned money transfers – that’s why we’re reaching out for talent like you to help us reach more people all over the world.
Our Global Customer Service team is responsible for helping customers and the key function of transaction monitoring. Transactions that are currently sitting at 1,200,000+ a month and counting. We are looking for a Service Improvement Analyst who works closely with the Customer Service team, analysing the efficiency and effectiveness of the service delivered by WorldRemit to our customers to identify opportunities for service improvement.
You will:
Produce management information from our CRM, telephony and WFM systems and other sources of information which helps guide and manage the Customer Service team.
Use gathered information to analyse strategic and operational KPIs and suggest/implement improvements.
Map and evaluate business processes for the end-to-end customer experience.
Develop specifications, assist in documenting new processes and procedures, facilitate testing, training and user acceptance and lead roll out of the solutions.
Create project proposals for key stakeholders and positively and proactively drive the agenda.
Identifying customer behaviours which might help better manage the customer journey.
Liaise with other departments on product/system change requirements.
Undertake user acceptance testing and system and process changes.
Administrator of the telephony and CRM systems (Customer Service side) and other systems relevant to the operation.
Carrying out any other tasks as may be requested from time to time.
A few things about you:
Degree qualified
Strong and proven research and quantitative/qualitative analytical and numerical skills, the ability to think strategically and problem-solve is essential to the role.
An excellent knowledge of Excel.
Extensive experience of working with external and internal clients, selling ideas to them and delivering excellent customer service.
SQL or other programming language skills are highly preferable.
Good general understanding of how the business and products work.
A self-starting attitude, being able to motivate and collaborate with others on projects.
Have a “Completer/Finisher” approach to work with a good eye for detail.
The ability to influence, network and collaborate with stakeholders.
Excellent facilitation and communication skills.
Feb 14, 2019
Full time
One of the UK’s fastest-growing technology businesses, WorldRemit is disrupting the $600bn global money transfer industry, helping customers send funds instantly to friends and families abroad. With the option to send and receive via mobile and desktop, simply send a bank transfer, airtime, Mobile Money or cash pickup through our WorldRemit app or direct from our website.
Offering customers the choice to send to more than 125 countries, we are leading an online revolution and laying to rest old-fashioned money transfers – that’s why we’re reaching out for talent like you to help us reach more people all over the world.
Our Global Customer Service team is responsible for helping customers and the key function of transaction monitoring. Transactions that are currently sitting at 1,200,000+ a month and counting. We are looking for a Service Improvement Analyst who works closely with the Customer Service team, analysing the efficiency and effectiveness of the service delivered by WorldRemit to our customers to identify opportunities for service improvement.
You will:
Produce management information from our CRM, telephony and WFM systems and other sources of information which helps guide and manage the Customer Service team.
Use gathered information to analyse strategic and operational KPIs and suggest/implement improvements.
Map and evaluate business processes for the end-to-end customer experience.
Develop specifications, assist in documenting new processes and procedures, facilitate testing, training and user acceptance and lead roll out of the solutions.
Create project proposals for key stakeholders and positively and proactively drive the agenda.
Identifying customer behaviours which might help better manage the customer journey.
Liaise with other departments on product/system change requirements.
Undertake user acceptance testing and system and process changes.
Administrator of the telephony and CRM systems (Customer Service side) and other systems relevant to the operation.
Carrying out any other tasks as may be requested from time to time.
A few things about you:
Degree qualified
Strong and proven research and quantitative/qualitative analytical and numerical skills, the ability to think strategically and problem-solve is essential to the role.
An excellent knowledge of Excel.
Extensive experience of working with external and internal clients, selling ideas to them and delivering excellent customer service.
SQL or other programming language skills are highly preferable.
Good general understanding of how the business and products work.
A self-starting attitude, being able to motivate and collaborate with others on projects.
Have a “Completer/Finisher” approach to work with a good eye for detail.
The ability to influence, network and collaborate with stakeholders.
Excellent facilitation and communication skills.
WorldRemit - if the media's to be believed, we're the FinTech start up taking the world by storm - scooping-up awards and more than $140m in funding. Ok... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents.
To many companies, Customer Service means ‘phone agents’. At WorldRemit, you are so much more. Our CS team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. Because our people build up such a broad range of skills, many of our CS Execs have moved on to other parts of the business, including Compliance, Risk, Fraud Analysis, and Tech. Of course, if you can’t get enough of speaking to and helping people - you can move up within the Customer Service team, as a CS Team Leader or Manager.
If this has stoked your interest then read on a little more to find out just what you will be doing in this role.
Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way too :-)
Screening and verifying customer’s identification
Reviewing transactions and identifying suspicious activities. Reporting and escalating suspicious activities to the relevant department
Research unusual or questionable transactions with the relevant department
Monitor and release transactions
Advising customers on the products WorldRemit offers
So, what do we want from you?
Fluent written and spoken English and German
Bachelor’s Degree is essential
Customer service experience previously would be great. But if you genuinely care and want to help and love talking to people, that’s a great start!
Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas.
Be a team player that can adapt to a fast-paced and changing environment
Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile.
The ability to communicate with people from across the globe is key as our customer base is exactly that. Worldwide.
The patience of a saint :-) there are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout, giving a fantastic customer experience.
A fondness of cake will also help!
You will need to be flexible and able to work as part of a shift rotation basis (24/7 – 365 days). There are several shift options with staggered start times available. Both Full time (40 hours a week) and Part time (24 hours a week) options are available.
What’s in it for you?
Competitive compensation package
Free breakfast every day because a good start to the day is essential!
A great pension scheme for when we grow old eventually ;-)
A fun & friendly work environment with lots games including; ping pong, pool table, video games and much more!
Opportunity to leave your mark on something special
An amazing group of people to work with, grow with and socialise with as we continue to do something amazing for our customer’s! #becauseofthem
Feb 07, 2019
Full time
WorldRemit - if the media's to be believed, we're the FinTech start up taking the world by storm - scooping-up awards and more than $140m in funding. Ok... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents.
To many companies, Customer Service means ‘phone agents’. At WorldRemit, you are so much more. Our CS team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. Because our people build up such a broad range of skills, many of our CS Execs have moved on to other parts of the business, including Compliance, Risk, Fraud Analysis, and Tech. Of course, if you can’t get enough of speaking to and helping people - you can move up within the Customer Service team, as a CS Team Leader or Manager.
If this has stoked your interest then read on a little more to find out just what you will be doing in this role.
Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way too :-)
Screening and verifying customer’s identification
Reviewing transactions and identifying suspicious activities. Reporting and escalating suspicious activities to the relevant department
Research unusual or questionable transactions with the relevant department
Monitor and release transactions
Advising customers on the products WorldRemit offers
So, what do we want from you?
Fluent written and spoken English and German
Bachelor’s Degree is essential
Customer service experience previously would be great. But if you genuinely care and want to help and love talking to people, that’s a great start!
Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas.
Be a team player that can adapt to a fast-paced and changing environment
Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile.
The ability to communicate with people from across the globe is key as our customer base is exactly that. Worldwide.
The patience of a saint :-) there are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout, giving a fantastic customer experience.
A fondness of cake will also help!
You will need to be flexible and able to work as part of a shift rotation basis (24/7 – 365 days). There are several shift options with staggered start times available. Both Full time (40 hours a week) and Part time (24 hours a week) options are available.
What’s in it for you?
Competitive compensation package
Free breakfast every day because a good start to the day is essential!
A great pension scheme for when we grow old eventually ;-)
A fun & friendly work environment with lots games including; ping pong, pool table, video games and much more!
Opportunity to leave your mark on something special
An amazing group of people to work with, grow with and socialise with as we continue to do something amazing for our customer’s! #becauseofthem
WorldRemit - if the media's to be believed, we're the FinTech start up taking the world by storm - scooping-up awards and more than $140m in funding. Ok... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents.
To many companies, Customer Service means ‘phone agents’. At WorldRemit, you are so much more. Our CS team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. Because our people build up such a broad range of skills, many of our CS Execs have moved on to other parts of the business, including Compliance, Risk, Fraud Analysis, and Tech. Of course, if you can’t get enough of speaking to and helping people - you can move up within the Customer Service team, as a CS Team Leader or Manager.
If this has stoked your interest then read on a little more to find out just what you will be doing in this role.
Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way too :-)
Screening and verifying customer’s identification
Reviewing transactions and identifying suspicious activities. Reporting and escalating suspicious activities to the relevant department
Research unusual or questionable transactions with the relevant department
Monitor and release transactions
Advising customers on the products WorldRemit offers
So, what do we want from you?
Fluent written and spoken English and French
Bachelor’s Degree is essential
Customer service experience previously would be great. But if you genuinely care and want to help and love talking to people, that’s a great start!
Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas.
Be a team player that can adapt to a fast-paced and changing environment
Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile.
The ability to communicate with people from across the globe is key as our customer base is exactly that. Worldwide.
The patience of a saint :-) there are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout, giving a fantastic customer experience.
A fondness of cake will also help!
You will need to be flexible and able to work as part of a shift rotation basis (24/7 – 365 days). There are several shift options with staggered start times available. Both Full time (40 hours a week) and Part time (24 hours a week) options are available.
What’s in it for you?
Competitive compensation package
Free breakfast every day because a good start to the day is essential!
A great pension scheme for when we grow old eventually ;-)
A fun & friendly work environment with lots games including; ping pong, pool table, video games and much more!
Opportunity to leave your mark on something special
An amazing group of people to work with, grow with and socialise with as we continue to do something amazing for our customer’s! #becauseofthem
Feb 07, 2019
Full time
WorldRemit - if the media's to be believed, we're the FinTech start up taking the world by storm - scooping-up awards and more than $140m in funding. Ok... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents.
To many companies, Customer Service means ‘phone agents’. At WorldRemit, you are so much more. Our CS team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. Because our people build up such a broad range of skills, many of our CS Execs have moved on to other parts of the business, including Compliance, Risk, Fraud Analysis, and Tech. Of course, if you can’t get enough of speaking to and helping people - you can move up within the Customer Service team, as a CS Team Leader or Manager.
If this has stoked your interest then read on a little more to find out just what you will be doing in this role.
Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way too :-)
Screening and verifying customer’s identification
Reviewing transactions and identifying suspicious activities. Reporting and escalating suspicious activities to the relevant department
Research unusual or questionable transactions with the relevant department
Monitor and release transactions
Advising customers on the products WorldRemit offers
So, what do we want from you?
Fluent written and spoken English and French
Bachelor’s Degree is essential
Customer service experience previously would be great. But if you genuinely care and want to help and love talking to people, that’s a great start!
Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas.
Be a team player that can adapt to a fast-paced and changing environment
Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile.
The ability to communicate with people from across the globe is key as our customer base is exactly that. Worldwide.
The patience of a saint :-) there are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout, giving a fantastic customer experience.
A fondness of cake will also help!
You will need to be flexible and able to work as part of a shift rotation basis (24/7 – 365 days). There are several shift options with staggered start times available. Both Full time (40 hours a week) and Part time (24 hours a week) options are available.
What’s in it for you?
Competitive compensation package
Free breakfast every day because a good start to the day is essential!
A great pension scheme for when we grow old eventually ;-)
A fun & friendly work environment with lots games including; ping pong, pool table, video games and much more!
Opportunity to leave your mark on something special
An amazing group of people to work with, grow with and socialise with as we continue to do something amazing for our customer’s! #becauseofthem
Customer Service Executive - with a Twist!
WorldRemit - if the media's to be believed, we're the FinTech start up taking the world by storm - scooping-up awards and more than $140m in funding. Ok... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents.
To many companies, Customer Service means ‘phone agents’. At WorldRemit, you are so much more. Our CS team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the ore than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. Because our people build up such a broad range of skills, many of our CS Execs have moved on to other parts of the business, including Compliance, Risk, Fraud Analysis, and Tech. Of course, if you can’t get enough of speaking to and helping people - you can move up within the Customer Service team, as a CS Team Leader or Manager.
Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen.
WorldRemit has grown at an average 50% year on year and is now processing over 1 million transactions per month. The Company currently employees more than 600 employees with offices in UK, Poland, Australia, New Zealand, Philippines, USA, Canada and other locations.
If this has stoked your interest, then read on a little more to find out just what you will be doing in this role.
Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers, so an attentive manner is a must. A smile on your face will go a long way too :-)
Screening and verifying customer’s identification.
Reviewing transactions and identifying suspicious activities. Reporting and escalating suspicious activities to the relevant department.
Research unusual or questionable transactions with the relevant department.
Monitor and release transactions.
Advising customers on the products WorldRemit offers.
So, what do we want from you?
Bachelor’s Degree is essential.
Relevant customer service experience.
Fluent written and spoken English.
Genuinely care and want to help and love talking to people.
Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas.
Be a team player that can adapt to a fast-paced and changing environment.
Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile.
The ability to communicate with people from across the globe is key as our customer base is exactly that. Worldwide.
The patience of a saint :-) there are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout, giving a fantastic customer experience.
You will need to be flexible and able to work as part of a shift rotation basis (24/7 – 365 days). There are several shift options with staggered start times available.
What’s in it for you?
Competitive compensation package
Free snacks and coffee everyday!
A fun & friendly work environment with lots of games including team competitions, themed events, board games, pool table, and much more!
Opportunity to leave your mark on something special
An amazing group of people to work with, grow with and socialise with as we continue to do something amazing for our customers!
Feb 07, 2019
Full time
Customer Service Executive - with a Twist!
WorldRemit - if the media's to be believed, we're the FinTech start up taking the world by storm - scooping-up awards and more than $140m in funding. Ok... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents.
To many companies, Customer Service means ‘phone agents’. At WorldRemit, you are so much more. Our CS team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the ore than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. Because our people build up such a broad range of skills, many of our CS Execs have moved on to other parts of the business, including Compliance, Risk, Fraud Analysis, and Tech. Of course, if you can’t get enough of speaking to and helping people - you can move up within the Customer Service team, as a CS Team Leader or Manager.
Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen.
WorldRemit has grown at an average 50% year on year and is now processing over 1 million transactions per month. The Company currently employees more than 600 employees with offices in UK, Poland, Australia, New Zealand, Philippines, USA, Canada and other locations.
If this has stoked your interest, then read on a little more to find out just what you will be doing in this role.
Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers, so an attentive manner is a must. A smile on your face will go a long way too :-)
Screening and verifying customer’s identification.
Reviewing transactions and identifying suspicious activities. Reporting and escalating suspicious activities to the relevant department.
Research unusual or questionable transactions with the relevant department.
Monitor and release transactions.
Advising customers on the products WorldRemit offers.
So, what do we want from you?
Bachelor’s Degree is essential.
Relevant customer service experience.
Fluent written and spoken English.
Genuinely care and want to help and love talking to people.
Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas.
Be a team player that can adapt to a fast-paced and changing environment.
Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile.
The ability to communicate with people from across the globe is key as our customer base is exactly that. Worldwide.
The patience of a saint :-) there are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout, giving a fantastic customer experience.
You will need to be flexible and able to work as part of a shift rotation basis (24/7 – 365 days). There are several shift options with staggered start times available.
What’s in it for you?
Competitive compensation package
Free snacks and coffee everyday!
A fun & friendly work environment with lots of games including team competitions, themed events, board games, pool table, and much more!
Opportunity to leave your mark on something special
An amazing group of people to work with, grow with and socialise with as we continue to do something amazing for our customers!
