301 Customer Service jobs

An early-stage fintech company looking for a compliance specialist Are you excited about and have a desire to work in the Fintech sector.  We are looking for smart and motivated people with problem-solving skills, that are resourceful and are tech and Internet savvy. Knowledge of payments products is desirable. An early-stage fintech company focusing on transactional banking, international remittances, payments and foreign exchange for Small Medium Enterprises and Private individuals is looking for hands-on compliance person with a sounds understanding of Risk-Based Approach and onboarding and monitoring processes for transactional banking and payments.  40% of the job will be focusing on reviewing customer files and transactions and making compliance decisions. Further 30% of the job will be testing systems, maintaining process documentation and policies, while further 30% on keeping abreast of new compliance and regulatory developments and planning for the scalability of the compliance function.  So what would you be doing? Reviewing client files Reviewing Risk Model and Compliance & Transactions monitoring system  Evaluating compliance risks Monitoring  regulatory reporting requirements and coordinating submissions Developing and maintaining compliance-related business requirements documents and use cases Testing compliance systems Providing day to day advice on Payment Services Regulations (PSRs) and other regulatory requirements Identifying and analysing regulatory change relating to payments You need to be this kind of person Passionate about providing quality service  Resourceful Good problem-solving skills Genuine desire to work in this sector Tech and Internet savvy Desirable: Knowledge of the payments product(s) Good business acumen Your experience is  Experience within a compliance role relating to payments Working knowledge of jmlsg guidance  Understanding of PSD2 , GDPR and other applicable regulation  Comfortable nurturing colleagues on regulatory requirements

An early-stage fintech company looking for people with specific skills.  Are you excited about and have a desire to work in the Fintech sector.  We are looking for smart and motivated people with problem-solving skills, that are resourceful and are tech and Internet savvy.  Knowledge of payments products is desirable An early-stage fintech payments company focusing on international remittances, payments and foreign exchange for Small Medium Enterprises is looking for accounts payable/customer payments support person with the knowledge of bookkeeping to work alongside Operations Leader. The new hire will spend 70% of the time on processing payments, adding beneficiaries, following up on payments issues, liaising with suppliers and internal stakeholders, taking to Client’s Accounts Payable staff, on-boarding suppliers and payment customers into the system; while 30% of time will be spent on bookkeeping and other projects.  This role would suit enthusiastic early-stage financial professionals or a recent graduate. Prior experience in accounts payable/bookkeeping role is a must. About the company Regent FE was established in 2012 and started off as a currency broker to SMEs and private individuals. Regent FE today is a fintech company that launched a number of services such as currency accounts, currency conversion and payments services for small and medium-sized companies throughout Europe.  Regent FE specialises in understanding customer requirements and providing personal service to business clients around the world.  Typical tasks: Daily Deal with multiple email inboxes related to general and client payment and conversion queries Call and email suppliers to tackle payments and conversion issues  Assist with on-boarding suppliers and SME clients conducting basic KYC and Due Diligence  Monitor settlement process on cut-offs, and trade rolls etc. Create accounts, beneficiaries, payments, conversions Deal with cancelled payments, payments rejected and communicate it to clients and suppliers Record issues in the CRM portal Engage with different stakeholders in the firm on ad hoc duties Monitor the incoming post and send to relevant staff members or file and record if needed Weekly Weekly bookkeeping  Create bills, invoices, receive payment notes and payments in Quickbooks Prepare ad hoc reports On occasion  Review KYC files, and refresh if needed Reconcile invoices and make payments due, record changes in Quickbooks Engage with the in-house accountant on issues related to accounting Monitor NEST pension contributions, payment and statuses Assisting in preparation of statutory financial statements for limited companies Company secretarial work and filings Skills: Experience talking to clients and resolving customer queries Excellent written and overall communications skills Holding or working towards AAT / ACCA qualification (Desirable) Sound UK accounting practice experience (minimum 1 year is desirable) Ability to multi-task and also work with precision and accuracy Resourceful Problem-solving ability  Genuine desire to work in this sector Tech and Internet savvy Requirements University degree or equivalent training  Eligible to work in the UK  Ability to work full time from our London office  No remote working or telecommuting  Excellent communication skills  Excellent English grammar skills 

Internship – gain experience at an early stage FinTech   Knoma is seeking an intern to join the team! This is a three-month, paid internship in London, with the possibility of a full-time job afterwards. About Us Knoma provides a payment solution and marketplace for lifelong learning. We’re passionate about tackling the digital skills gap as the global economy shifts into the fourth industrial revolution. We help people looking to future-proof their career by reducing the barrier of payment and removing the pain point of sourcing technical courses. Knoma is built upon a firm belief in the importance of lifelong education to drive improvements in our customers’ future prosperity. We believe education should be accessed at a lower price point in short, frequent bursts, with a focus on gaining technical, digital and data skill-sets. We’re a hungry team, who wake up everyday motivated to drive change and make a big impact. Interested? Read below and get in touch! Responsibilities   As an intern, you will gain exposure to a FinTech in the early stages of its development. We will be offering a full insight into the workings of a fast-paced start-up company and your responsibilities will vary on a daily basis according to business need. You can expect to work across a range of different functions including marketing, sales, credit assessment, customer support, and much more. A typical day could see you doing any of the following activities: Working with the customer support team to fix any potential customer or partnership issues Meeting with prospective coding and tech school partners  Streamlining the sales and onboarding process Working with the marketing team to coordinate campaigns and promotions  Assisting the credit team with user applications and assessment. Our aim is to make sure that you have a varied experience with us to give you a full insight into the inner workings of a fast-paced start-up company. Ideal Candidate Ideally, Knoma is seeking someone who has recently graduated from university and is hungry to build something from the ground up.  You’re excited about the future of finance and the importance of lifelong learning You’re comfortable using data and analytics You're very target driven You’re always thinking of how to do things differently (and better!) You’re able to build strong, mutually respectful relationships with a diverse team You’re a firm believer in the power of technology and utilising lean methodology  If this sounds like you, please send an application to Brett Shanley at brett@knoma.io

- Responsible for responding to customers - Reminder payment to customers before and after the due date - Helping customers to find payment solutions - Collect who have fallen due date and who are past due date

Requirements : - Bachelor degree, fresh graduates are welcome to apply - 1 year working experience specialized at operation department is a plus - Computer and Microsoft Office literacy - Customer and detail oriented - Transparency, high integrity & critical thinking - Have willingness to learn something new, strong empathy and curiosity - Fast learner and enjoy working in a very dynamic and fast paced environment Job Description: - Verifiy the prospective customer data by phone with checking the customer data which specified by the company - do phone calling to the customer with nominal specified - liable with the verified customer data and has been escaped in the checking stage - handling questions from customer through   email , whatsapp and live chat and also give informations that they are needed specifically in a fun and kind way. - pay attention to details, give a understandable explanations for customer. - managing   email  and live chat carefully. - take and give a fast respond to customers' questions. - identifying customers' needs. - utilizing the live chat effectively to achieve the target. - create a good relation with customers and employees based on trust and service. - keeping the record of chat between the customer service and the customers in Customer Feedback Report (CFR) with an understandable texts.

Keyrock is expanding! Founded in 2017, Keyrock has quickly grown to one of the key European algorithmic technology liquidity providers and market makers in the digital asset space. VC backed and with a fast growing clientbase, Keyrock is becoming one of Belgium’s fastest growing SaaS Fintech companies. Headquartered in Brussels and with a local presence in New York and London, Keyrock is looking to optimize its internal organization and facilitate its frantic growth with a dynamic, organized, and proactive Administrative Coordinator. Keyrock Administrative Coordinator We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist management and all visitors to the company by handling office tasks, providing polite and professional assistance via phone, mail, and email, making reservations or travel arrangements, and generally being a helpful and positive presence in the workplace. To be successful as an Administrative Coordinator, candidates should be professional, polite, and attentive while also being accurate. They should always be prepared and responsive, willing to meet each challenge directly. Administrative Coordinators must be comfortable with computers, general office tasks, and excel at both verbal and written communication. Most importantly, the Administrative Coordinator should have a genuine desire to meet the needs of others. Keyrock is looking for someone with a passion for injecting order and consistency into the administrative operations of highly dynamic organisations. Keyrock is a company that is constantly challenging itself and pushing boundaries. We expect that enthusiasm and drive from all! Responsibilities Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies. Providing real-time scheduling support by booking appointments and preventing conflicts. Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations. Proactively suggesting new scalable processes for managing offices’ day to day operations. Generating reports, transcribing minutes from meetings, creating presentations, and conducting research. Greet and assist visitors. Anticipate the needs of others in order to ensure their seamless and positive experience. Skills and experience Fantastic interpersonal skills Strong sense of ethics and discretion Drive for structuring a changing environment High level of accuracy and attention to detail Proficient with Office Suite, Google Drive Proficient Business English -- other languages are a plus 1-3 years of experience in similar role That little extra Strong enthusiasm for entrepreneurship An interest for Blockchain/DLT and digital assets Background or interest in financial/capital markets Living in Belgium, ideally Brussels What to expect from Keyrock Closely working together with market leaders in a fast growing industry on a daily basis. Being part of a fast growing start-up within a global scope Competitive salary and exciting growth path Have the freedom to create your own intrapreneurial experience A ton of fun in a thriving team Apply via the below link. http://keyrock.freshteam.com/jobs

Keyrock is expanding! Founded in 2017, Keyrock has quickly grown to one of the key European algorithmic technology liquidity providers and market makers in the digital asset space. VC backed and with a fast growing clientbase Keyrock is showing revenue growth month on month, becoming one of Belgium’s fastest growing SaaS Fintech companies. Headquartered in Brussels and with a local presence in New York and London, Keyrock is looking to expand its global reach through growing its go-to-market strategy team. With a clear vision on scaling it’s business development operations and generating additional revenue pillars, we are looking to expand our Business Development team with an ambitious, empathic and structured Customer Success Manager. Keyrock Customer Success Manager Duties for the role of Customer Success manager will include a broad range of tasks such as maintaining ongoing customer relationships, implementing success programs and revenue streams, contributing to the overall sales process through implementing scalable processes, onboarding and supporting clients together with the Key Account Management team, and ultimately minimizing churn through his/her service The Customer Success Manager should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer requests. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. Keyrock is looking for someone that loves to engage with customers on a daily basis, is triggered by maximizing value, and has an eye for contributing towards customer acquisition strategies. Responsibilities Constructing and communicating Weekly reporting of Trading activities Maintaining daily contact with clients and technical support through Slack, email and conference calls. Providing initial technical and product support Building out a revenue model through customer success practices together with Keyrock’s Head of Growth. Constructing and iterating churn prediction and reporting systems Delivering and communicating ROI for our clients, throughout the customer lifecycle Skills and experience Bachelor’s degree -- ideally in Finance or Economics Fantastic interpersonal skills Bias for action and structure High level of accuracy and attention to detail Proficient with Excel, Google Drive, Adobe Suite Technical aptitude and ability to learn software programs Proficient Business English -- other languages are a plus 1-3 years of experience in Project Management, Customer Support, Consulting or another client facing role That little extra A passion for Blockchain/DLT and digital assets Background or interest in financial/capital markets Living in Belgium, ideally Brussels What to expect from Keyrock Closely working together with market leaders in a fast growing industry on a daily basis. Being part of a fast growing start-up within a global scope Competitive salary and exciting growth path Have the freedom to create your own intra preneurial experience. Apply via the below link. http://keyrock.freshteam.com/jobs

The champion on all things Customer Service , you will ensure that all queries and complaints are managed in a timely and friendly manner   About The Job Explain our FAQs and elaborate on our customer application processes Understand our Islamic and Conventional customer journey from start to finish  Answer customer queries and complaints via phone, email, live chat, and social media Assist in establishing our Customer Service manual, code of conduct and SOPs By being the first port of call of many current and potential customers, you will be an important member of the microLEAP team and expected to live and breathe our values At all times be compliant with Securities Commission's rules, regulations & guidelines   Job Requirements Minimum Diploma or Degree holder Up to 3 years Customer Service experience in the fintech, banking or financial services sector Willing to join our start-up journey Looking for hungry superstars looking for the next step-up   Our Culture   microLEAP – small steps, BIG IMPACT microLEAP is a Malaysian fintech startup looking to launch a Peer-to-Peer (P2P) Financing Platform focused solely on the microfinance sector (the B40 to lower M40 income group) where Issuers may raise crowd-sourced funds with minimum hassle.   FINTECH STARTUP We recently received approval by the Securities Commission (SC) Malaysia to operate a P2P financing platform. microLEAP made it to the Top 18 teams of UNCDF’s Financial Innovation B40 Challenge as well as the Top 11 teams of 1337 Ventures'​ Alpha Startups: Fintech Edition.

BANQIA is looking for a Star Intern to join our Sales department and learn everything about the Payment & Crypto currency world We are looking for an eager, smart and hungry individual to join our 6 month full-time internship program. Our teams are growing very fast and the support given by interns is key for the day to day operations and for Banqia´s  growth. A significant part of our staff started as interns, so this could be your chance! The Role By joining BANQIA you will: You will develop high level proposals for our top clients You will coordinate with other departments (sales, marketing, operations, HR...) You will work in a dynamic and demanding environment Learn how to master Powerpoint, Excel and Bloomberg Learn how to analyze and fully understand a company's operations Learn side by side with the Sales team by supporting them in their day to day duties. REQUIREMENTS You The ideal candidate will possess: Relevant Degree in Finance, Economics or Business Administration (any focus on Payments/Crypto & FX will be a plus). Outstanding analytical skills You feel VERY comfortable working with Excel and powerpoint Great Interest in Finance, Forex and Crypto Crurrency Excellent level of English and Spanish. Any other language skill is a plus. BENEFITS About the Job Career opportunities after finishing the internship period. Internships lasts from 4 to 6 months in a full time basis. Start date: ASAP

WorldRemit -  if the media's to be believed, we're the FinTech startup taking the world by storm - scooping-up awards and more than $140m in funding. OK... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents. At WorldRemit, our customer service team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. So, what’s the role? We are currently looking for a  Customer Service Executive fluent in Japanese  to join the Customer Service team in Denver. Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way, too :-) Screening and verifying customer’s identification. Reviewing transactions and identifying suspicious activities. Reporting and escalating said suspicious activities to the relevant department. Research unusual or questionable transactions with the relevant department. Monitor and release transactions. Advising customers on the products WorldRemit offer. What do we want from you? Bachelor’s Degree is essential. Customer service experience previously would be great. But if you genuinely care and want to help and love talking to people, that’s a great start! Fluent in both written and spoken Japanese and English. Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas. Be a team player that can adapt to a fast-paced and changing environment. Highly disciplined, self-motivated, and service delivery focused.  Always willing to go that extra mile. The ability to communicate with people from across the globe is key as our customer base is exactly that.  Worldwide. The patience of a saint :-) There are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout and giving a fantastic customer experience. A fondness of pizza will also help! What can WorldRemit offer you?  A starting salary of $18 per hour (with potential promotional opportunities after 3 months) A generous 401(k) employer match Benefits for medical, dental, vision, disability, and FSA Free Eco Pass for all transit zones Free gym access on premises Company discounts at some of your favorite retailers... and more! Please note that this is a full-time, shift based role. All regular shifts will be 8 hours (not including lunch) and are scheduled between 6:00 am - 11:00 pm. You will need to be flexible to work as part of a shift rotation basis, which can include holidays/weekends and may be subject to change.  Employment with WorldRemit is contingent upon a successful financial and criminal history background check for all new employee hires. Most positions require that the selected candidate pass tests or checks prior to beginning to work, including credit and reference checks

CompareAsiaGroup  is the leading online comparison platform for banking and insurance products in the Asia Pacific region. The Group helps people across Asia save money and make better choices about personal finance with comprehensive, free and independent online comparison tools for insurance, credit cards, personal loans and other financial products. In addition, financial institutions are able to lower customer acquisition costs and efficiently reach consumers through the internet. The Group was founded in 2014 in Hong Kong and currently employs over 200 financial experts and technologists. It has a presence in Singapore, Hong Kong, Taiwan, Indonesia, Malaysia, the Philippines and Thailand. MoneyHero.com.hk  is Hong Kong’s first one-stop financial product comparison platform for Hong Kong consumers. We have been providing unbiased comparisons of financial products ranging from credit cards, personal loans, insurances, mortgages to securities and banking accounts. We only partner with reputable banks and financial institutions to provide the latest and most comprehensive financial product information, allowing you to compare and choose the products that best suit your needs with easy-to-use tools at no costs. We provide free, reliable, up-to-date information to enable individuals and households to find the right products at the most competitive prices. For more details, visit our website at  https://MoneyHero.com.hk THE ROLE The CSO is a brand ambassador for MoneyHero.com.hk, demonstrating our brand values of being friendly, helpful and knowledgeable in the day to day interactions he/she has with customers. This role will be working with both internal and external partners to ensure high quality services to our customers so customers will come back again and again to fulfill all their GI needs through MoneyHero.com.hk. YOUR TASK Customer Support Handle incoming calls and emails from customers on General Insurance product enquiries both pre and post-sale, ensuring a pleasant experience and positive results for the company Prepare and dispatch policies and other standard communications to customers Resolving customer issues and complaints promptly and with calmness and respect Liaise with internal departments and insurance partners to resolve customer inquiries within specified timelines  Logging all customer queries in ticketing system (Zendesk) in a clear and concise manner and adhering to internal SLAs for follow ups and response times. Administration and Business Operations Monitor system performance and take prompt action to ensure policies are generated in a timely manner Generate daily reports on policy sales and other reports as required (Customer feedback, SLA, refunds etc) Update and maintain the customer database system Support campaigns and initiatives that may be launched internally or by insurance providers Provide input on marketing material Provide insights on customer buying patterns and requests Develop and document operational processes SKILLS & REQUIREMENTS Minimum 2 years working experience in General Insurance customer service is a MUST. Qualify as a Technical Representative under the regulations set forth by the HKCIB or PIBA by having passed the required IIQE papers. Good communication skills and pleasant demeanour Customer focused, positive attitude, self-motivated, works well with colleagues Fluency in Cantonese and English, in writing and speaking Familiar with ticketing systems and database software is preferred What can you expect from us? Join a fantastic team   : Work with the top management of the company, with backgrounds from leading consulting, banking and start-up companies. Learn   : Work with a team with a proven track-record of building successful internet companies. Have fun   : A challenging, fun and international environment Grow   : Great opportunities for further career advancements, either within the regional group or in one of our country teams

Role Overview: Reporting to the VP Customer Service, the Head of Customer Service Philippines is responsible for Cebu operations (Including workforce, technology, and physical plant) delivering compliant tactical execution of operating initiatives across multiple customer service channels (including inbound/outbound voice, email and live chat).  Additionally, the role may include site leadership to support the other WorldRemit teams that work in our Cebu site.    Duties: • Leverage customer contact/transaction forecasts to staff and manage 24x7x365 multichannel contact centre operation. • Recruit/hire/train/manage Customer Support team leaders and infrastructure managers (e.g., Customer Support, quality assurance, training, facilities management, and workforce management). • Develop and maintain highly valued and responsive suite of customer contact channels, the results of which include exceptional customer contact experiences, exceptional employee experiences, and a cost-efficient technology-driven operation. • Create an enterprise-aligned, clearly understood and communicated Cebu-site management strategy that favourably impacts revenue and bottom-line financial goals. • Manage an operating budget of approximately £X million and 300+ FTE’s. • Develop and implement appropriate and reliable measures and reporting to support achievement of business strategies. • Coordinate and collaborate with contact centre leaders (London, Denver, etc.), to create and sustain effective contact centre infrastructure teams handling supporting forecasting in language, staffing models, workforce scheduling, and training and employee development, and global compensation and reward systems. • Be a strong, creative customer and advocate for improved systems to support the CS team and the customer • Lead initiatives to evaluate, acquire and integrate workforce management solutions into the enterprise operation. • Provide inspirational and charismatic surprise-free leadership for contact centre staff (customer-facing, infrastructure and back-office), hallmarked by process rigor, appropriate standardization, and consistent performance against targets. • Serve as a subject-matter expert on customer experience and contact centre operations to the WorldRemit leadership team. • Collaborate and coordinate with WorldRemit executive team on the development and implementation of contact centre initiatives. • Develop strategically-aligned objectives and key results (OKRs) and an environment of performance coaching, feedback and reward. • Ensure all contact centre operations are audited regularly and achieve regulatory and policy compliance. • Invest appropriately in business transformation and continuous improvement initiatives. • Recruit and engage exceptional talent. • Travel as required and as necessary to support operations.    Required Skills & Experience: • Bachelor’s Degree in Business Administration or related field. • Minimum 12 years of contact centre operations experience, at least 5 years in a senior/site leader role. • Experience with financial services offerings. • Site management experience as leader of 24x7x365 operation. • Has directly led the maturing of a contact centre’s people, process and technology from fast growth to a stable performing platform • Relevant experience in a management role o within a fast-paced environment, experience in Financial Service preferred. o where Regulatory oversight across multiple jurisdictions was a key factor o where establishing and working with outsourcers has been a key part of the role o where the Operating Model is in development o where the supporting systems were in flux • Proven track record of building strong stakeholder relationships with internal and external partners. • Self-starter, able to work independently as well as part of a team. • A diplomatic and sensitive approach and a calm nature. • Proven track record of making sound decisions with a strong sense of urgency. • A genuine passion for differentiating customer service. • The ability to create, implement and improve demanding processes and procedures. • Experience of training and motivating high-performing customer service teams across multiple cultures and geographies. • Strong analytical skills, communication skills, and interpersonal skills.

Customer Service Executive – Spanish-Speaking (Denver) WorldRemit -  if the media's to be believed, we're the FinTech startup taking the world by storm - scooping-up awards and more than $140m in funding. OK... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents. At WorldRemit, our customer service team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. So, what’s the role? We are currently looking for a  Customer Service Executive with   fluent Spanish  to join the Customer Service team in Denver. Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way, too :-) Screening and verifying customer’s identification. Reviewing transactions and identifying suspicious activities. Reporting and escalating said suspicious activities to the relevant department. Research unusual or questionable transactions with the relevant department. Monitor and release transactions. Advising customers on the products WorldRemit offer. What do we want from you? Bachelor’s Degree is essential. Customer service experience previously would be great. But if you genuinely care and want to help and love talking to people, that’s a great start! Fluent in both written and spoken Spanish and English. Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas. Be a team player that can adapt to a fast-paced and changing environment. Highly disciplined, self-motivated, and service delivery focused.  Always willing to go that extra mile. The ability to communicate with people from across the globe is key as our customer base is exactly that.  Worldwide. The patience of a saint :-) There are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout and giving a fantastic customer experience. A fondness of pizza will also help! What can WorldRemit offer you?  A starting salary of $18 per hour (with potential promotional opportunities after 3 months) A generous 401(k) employer match Benefits for medical, dental, vision, disability, and FSA Free Eco Pass for all transit zones Free gym access on premises Company discounts at some of your favorite retailers... and more! Please note that this is a full-time, shift based role. All regular shifts will be 8 hours (not including lunch) and are generally 10:00 am - 7:00 pm or 2:00 pm - 11:00 pm. You will need to be flexible to work as part of a shift rotation basis, which can include holidays/weekends and may be subject to change.  Employment with WorldRemit is contingent upon a successful financial and criminal history background check for all new employee hires. Most positions require that the selected candidate pass tests or checks prior to beginning to work, including credit and reference checks

WorldRemit -  if the media's to be believed, we're the FinTech startup taking the world by storm - scooping-up awards and more than $140m in funding. OK... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents. At WorldRemit, our customer service team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. So, what’s the role? We are currently looking for a  Customer Service Executive fluent in German  to join the Customer Service team in Denver. Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way, too :-) Screening and verifying customer’s identification. Reviewing transactions and identifying suspicious activities. Reporting and escalating said suspicious activities to the relevant department. Research unusual or questionable transactions with the relevant department. Monitor and release transactions. Advising customers on the products WorldRemit offer. What do we want from you? Bachelor’s Degree is essential. Customer service experience previously would be great. But if you genuinely care and want to help and love talking to people, that’s a great start! Fluent in both written and spoken German and English. Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas. Be a team player that can adapt to a fast-paced and changing environment. Highly disciplined, self-motivated, and service delivery focused.  Always willing to go that extra mile. The ability to communicate with people from across the globe is key as our customer base is exactly that.  Worldwide. The patience of a saint :-) There are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout and giving a fantastic customer experience. A fondness of pizza will also help! What can WorldRemit offer you?  A starting salary of $18 per hour (with potential promotional opportunities after 3 months) A generous 401(k) employer match Benefits for medical, dental, vision, disability, and FSA Free Eco Pass for all transit zones Free gym access on premises Company discounts at some of your favorite retailers... and more! Please note that this is a full-time, shift based role. All regular shifts will be 8 hours (not including lunch) and are scheduled between 6:00 am - 11:00 pm. You will need to be flexible to work as part of a shift rotation basis, which can include holidays/weekends and may be subject to change.  Employment with WorldRemit is contingent upon a successful financial and criminal history background check for all new employee hires. Most positions require that the selected candidate pass tests or checks prior to beginning to work, including credit and reference checks

WorldRemit -  if the media's to be believed, we're the FinTech startup taking the world by storm - scooping-up awards and more than $140m in funding. OK... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents. At WorldRemit, our customer service team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. So, what’s the role? We are currently looking for a  Customer Service Executive fluent in French  to join the Customer Service team in Denver. Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way, too :-) Screening and verifying customer’s identification. Reviewing transactions and identifying suspicious activities. Reporting and escalating said suspicious activities to the relevant department. Research unusual or questionable transactions with the relevant department. Monitor and release transactions. Advising customers on the products WorldRemit offer. What do we want from you? Bachelor’s Degree is essential. Customer service experience previously would be great. But if you genuinely care and want to help and love talking to people, that’s a great start! Fluent in both written and spoken French and English. Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas. Be a team player that can adapt to a fast-paced and changing environment. Highly disciplined, self-motivated, and service delivery focused.  Always willing to go that extra mile. The ability to communicate with people from across the globe is key as our customer base is exactly that.  Worldwide. The patience of a saint :-) There are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout and giving a fantastic customer experience. A fondness of pizza will also help! What can WorldRemit offer you?  A starting salary of $18 per hour (with potential promotional opportunities after 3 months) A generous 401(k) employer match Benefits for medical, dental, vision, disability, and FSA Free Eco Pass for all transit zones Free gym access on premises Company discounts at some of your favorite retailers... and more! Please note that this is a full-time, shift based role. All regular shifts will be 8 hours (not including lunch) and are scheduled between 6:00 am - 11:00 pm. You will need to be flexible to work as part of a shift rotation basis, which can include holidays/weekends and may be subject to change.  Employment with WorldRemit is contingent upon a successful financial and criminal history background check for all new employee hires. Most positions require that the selected candidate pass tests or checks prior to beginning to work, including credit and reference checks

One of the UK’s fastest-growing technology businesses, WorldRemit is disrupting the $600bn global money transfer industry, helping customers send funds instantly to friends and families abroad. With the option to send and receive via mobile and desktop, simply send a bank transfer, airtime, Mobile Money or cash pickup through our WorldRemit app or direct from our website. Offering customers the choice to send to more than 125 countries, we are leading an online revolution and laying to rest old-fashioned money transfers – that’s why we’re reaching out for talent like you to help us reach more people all over the world. Our Global Customer Service team is responsible for helping customers and the key function of transaction monitoring. Transactions that are currently sitting at 1,200,000+ a month and counting. We are looking for a Service Improvement Analyst who works closely with the Customer Service team, analysing the efficiency and effectiveness of the service delivered by WorldRemit to our customers to identify opportunities for service improvement. You will: Produce management information from our CRM, telephony and WFM systems and other sources of information which helps guide and manage the Customer Service team. Use gathered information to analyse strategic and operational KPIs and suggest/implement improvements. Map and evaluate business processes for the end-to-end customer experience. Develop specifications, assist in documenting new processes and procedures, facilitate testing, training and user acceptance and lead roll out of the solutions. Create project proposals for key stakeholders and positively and proactively drive the agenda. Identifying customer behaviours which might help better manage the customer journey. Liaise with other departments on product/system change requirements. Undertake user acceptance testing and system and process changes. Administrator of the telephony and CRM systems (Customer Service side) and other systems relevant to the operation. Carrying out any other tasks as may be requested from time to time.   A few things about you: Degree qualified  Strong and proven research and quantitative/qualitative analytical and numerical skills, the ability to think strategically and problem-solve is essential to the role. An excellent knowledge of Excel. Extensive experience of working with external and internal clients, selling ideas to them and delivering excellent customer service. SQL or other programming language skills are highly preferable. Good general understanding of how the business and products work. A self-starting attitude, being able to motivate and collaborate with others on projects. Have a “Completer/Finisher” approach to work with a good eye for detail. The ability to influence, network and collaborate with stakeholders. Excellent facilitation and communication skills.

WorldRemit - if the media's to be believed, we're the FinTech start up taking the world by storm - scooping-up awards and more than $140m in funding.  Ok... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents. To many companies, Customer Service means ‘phone agents’.  At WorldRemit, you are so much more.  Our CS team is responsible for a range of crucial functions that make our business tick and keep our customers happy.  That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month.  You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. Because our people build up such a broad range of skills, many of our CS Execs have moved on to other parts of the business, including Compliance, Risk, Fraud Analysis, and Tech. Of course, if you can’t get enough of speaking to and helping people - you can move up within the Customer Service team, as a CS Team Leader or Manager. If this has stoked your interest then read on a little more to find out just what you will be doing in this role. Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must.  A smile on your face will go a long way too :-) Screening and verifying customer’s identification Reviewing transactions and identifying suspicious activities. Reporting and escalating suspicious activities to the relevant department Research unusual or questionable transactions with the relevant department Monitor and release transactions Advising customers on the products WorldRemit offers So, what do we want from you? Fluent written and spoken English and German Bachelor’s Degree is essential Customer service experience previously would be great.  But if you genuinely care and want to help and love talking to people, that’s a great start! Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas. Be a team player that can adapt to a fast-paced and changing environment Highly disciplined, self-motivated, and service delivery focused.  Always willing to go that extra mile. The ability to communicate with people from across the globe is key as our customer base is exactly that.  Worldwide. The patience of a saint :-) there are times when customers will be unhappy unfortunately.  You will be relied on to resolve their issues and keeping calm throughout, giving a fantastic customer experience. A fondness of cake will also help! You will need to be flexible and able to work as part of a shift rotation basis (24/7 – 365 days). There are several shift options with staggered start times available.  Both Full time (40 hours a week) and Part time (24 hours a week) options are available. What’s in it for you? Competitive compensation package Free breakfast every day because a good start to the day is essential! A great pension scheme for when we grow old eventually ;-) A fun & friendly work environment with lots games including; ping pong, pool table, video games and much more! Opportunity to leave your mark on something special An amazing group of people to work with, grow with and socialise with as we continue to do something amazing for our customer’s! #becauseofthem

WorldRemit - if the media's to be believed, we're the FinTech start up taking the world by storm - scooping-up awards and more than $140m in funding.  Ok... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents. To many companies, Customer Service means ‘phone agents’.  At WorldRemit, you are so much more.  Our CS team is responsible for a range of crucial functions that make our business tick and keep our customers happy.  That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month.  You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. Because our people build up such a broad range of skills, many of our CS Execs have moved on to other parts of the business, including Compliance, Risk, Fraud Analysis, and Tech. Of course, if you can’t get enough of speaking to and helping people - you can move up within the Customer Service team, as a CS Team Leader or Manager. If this has stoked your interest then read on a little more to find out just what you will be doing in this role. Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must.  A smile on your face will go a long way too :-) Screening and verifying customer’s identification Reviewing transactions and identifying suspicious activities. Reporting and escalating suspicious activities to the relevant department Research unusual or questionable transactions with the relevant department Monitor and release transactions Advising customers on the products WorldRemit offers So, what do we want from you? Fluent written and spoken English and French Bachelor’s Degree is essential Customer service experience previously would be great.  But if you genuinely care and want to help and love talking to people, that’s a great start! Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas. Be a team player that can adapt to a fast-paced and changing environment Highly disciplined, self-motivated, and service delivery focused.  Always willing to go that extra mile. The ability to communicate with people from across the globe is key as our customer base is exactly that.  Worldwide. The patience of a saint :-) there are times when customers will be unhappy unfortunately.  You will be relied on to resolve their issues and keeping calm throughout, giving a fantastic customer experience. A fondness of cake will also help! You will need to be flexible and able to work as part of a shift rotation basis (24/7 – 365 days). There are several shift options with staggered start times available.  Both Full time (40 hours a week) and Part time (24 hours a week) options are available. What’s in it for you? Competitive compensation package Free breakfast every day because a good start to the day is essential! A great pension scheme for when we grow old eventually ;-) A fun & friendly work environment with lots games including; ping pong, pool table, video games and much more! Opportunity to leave your mark on something special An amazing group of people to work with, grow with and socialise with as we continue to do something amazing for our customer’s! #becauseofthem

Customer Service Executive  - with a Twist! WorldRemit - if the media's to be believed, we're the FinTech start up taking the world by storm - scooping-up awards and more than $140m in funding.  Ok... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents. To many companies, Customer Service means ‘phone agents’.  At WorldRemit, you are so much more.  Our CS team is responsible for a range of crucial functions that make our business tick and keep our customers happy.  That includes transaction monitoring - reviewing, approving and sometimes rejecting the ore than 300,000 monthly transfers that pass through our service every month.  You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. Because our people build up such a broad range of skills, many of our CS Execs have moved on to other parts of the business, including Compliance, Risk, Fraud Analysis, and Tech. Of course, if you can’t get enough of speaking to and helping people - you can move up within the Customer Service team, as a CS Team Leader or Manager. Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen. WorldRemit has grown at an average 50% year on year and is now processing over 1 million transactions per month. The Company currently employees more than 600 employees with offices in UK, Poland, Australia, New Zealand, Philippines, USA, Canada and other locations. If this has stoked your interest, then read on a little more to find out just what you will be doing in this role. Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers, so an attentive manner is a must.  A smile on your face will go a long way too :-) Screening and verifying customer’s identification. Reviewing transactions and identifying suspicious activities. Reporting and escalating suspicious activities to the relevant department. Research unusual or questionable transactions with the relevant department. Monitor and release transactions. Advising customers on the products WorldRemit offers. So, what do we want from you? Bachelor’s Degree is essential.  Relevant customer service experience. Fluent written and spoken English. Genuinely care and want to help and love talking to people. Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas. Be a team player that can adapt to a fast-paced and changing environment. Highly disciplined, self-motivated, and service delivery focused.  Always willing to go that extra mile. The ability to communicate with people from across the globe is key as our customer base is exactly that.  Worldwide. The patience of a saint :-) there are times when customers will be unhappy unfortunately.  You will be relied on to resolve their issues and keeping calm throughout, giving a fantastic customer experience. You will need to be flexible and able to work as part of a shift rotation basis (24/7 – 365 days). There are several shift options with staggered start times available.   What’s in it for you? Competitive compensation package Free snacks and coffee everyday! A fun & friendly work environment with lots of games including team competitions, themed events, board games, pool table, and much more! Opportunity to leave your mark on something special An amazing group of people to work with, grow with and socialise with as we continue to do something amazing for our customers!

Job Description: Your role and responsibilities will include but not be limited to ensuring that your team is run effectively, delivering results that support the Company goals. Monitor, report, and manage team performance. Understand key performance metrics, and how to influence them. Take part in the recruitment, induction, and training of team members. Frequently coach and train and give feedback to the agents in your team and others in the center to effectively raise engagement, support development, and get the best out of your people. Manage performance issues as necessary. Understand Company systems and processes. Provide guidance and where necessary decide whether to release or hold transactions, accept IDs, or mark transactions as fraud, or refer to Compliance Team. Handle escalated customers’ complaints either by phone or email to ensure customer’s trust is recovered and the right experience delivered. Work with Workforce Manager to agree leave, shift swaps or other scheduling changes, and manage agent availability. Ensure staff are always up-to-date with updates/alerts/notifications from management. Provide day-to-day supervision of the staff including supervising break times to ensure sufficient cover at all times, reporting absences and monitoring lateness. Support other teams by floor-walking and frequent personal engagement with all agents. Ensure staff understand the team’s daily objectives in terms of case, as well as the Company goals and the CS role in achieving them. Ensure team adherence to company policies and standards. When working during these times, liaise with Denver team managers to manage overnight and weekend shift priorities for both teams. Report any systems issues to relevant personnel overnight or at weekends. Ensure customer queries - via all channels - and transactions are resolved efficiently and within agreed timeframes. Manage and review absenteeism, and lateness ensuring return to work and exit interviews are completed. Manage regular performance reviews to ensure individual, team and company targets are achieved. Maintain a positive team spirit which supports teamwork and inspires others. Continuously act as a role model to your team in living WorldRemit’s values. Manage effective on-boarding and knowledge transfer to new members of your team. Actively suggest opportunities to improve processes to become more efficient and improve customer experience. Serve as positive member of the leadership team, identifying issues, contributing ideas/solutions and supporting the team in all actions. From time to time you may be required to carry out additional duties in order to support the business needs. Minimum Requirements:  Bachelor’s degree 2 to 4 years of previous experience building and leading teams of 4-10 people Fluent written & spoken English with excellent communication skills Strong Excel and Power Point skill