215 Customer Service jobs

Description   The Customer Success Manager has the best customer management and consultancy skills around. You are passionate about engaging your customer and expanding their use cases.  You want to help and serve our customers. Work with the biggest and most exciting companies. Specific Responsibilities: Own overall relationship with assigned clients, which include increasing adoption, ensuring retention and satisfaction Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products Work to identify and/or develop upsell opportunities Advocate customer needs/issues cross departmentally Program manage account escalations Skills / Qualifications: Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption and retention. Team player in a growing global team, but  a self-starter Proven ability to drive continuous value of our products Familiar with working with clients of all sizes Excellent communication skills, both written and verbal Very organized and analytical 3+ years of relevant experience Experience with Salesforce   About Jumio: Jumio is the future for online and mobile ID verification. We are the largest and fastest growing company in the identity verification space. With a global footprint, we are expanding the global team to meet strong client demand across a range of industries including Travel, Sharing Economy, Fintech, Gaming, and others. Headquartered in Palo Alto, California, Jumio operates globally, with offices in the US and Europe, and has been the recipient of numerous awards for innovation from leading industry associations. We have a great team atmosphere and culture for continued growth for your career.

DESCRIPTION Join one of Europe’s leading Fintech startups. At iwoca, our vision is that finance should be like electricity: simple, seamless and powerful. Over the next decade we aim to provide financing to 1 million small businesses that are underserved by the banks. Since launching in 2012, we've already lent to nearly 10,000 small businesses across Europe. Along the way we have built a high-tech platform, won numerous awards and have grown a fun and vibrant team. The most exciting part of our journey still lies ahead of us, join us to make a difference! Now we're looking for a Credit Analyst who can help us make even better lending decisions whilst supporting our rapid growth. The role: Our team of Credit Analysts are responsible for making lending decisions for each of the small businesses that approach iwoca. You will: Evaluate credit applications – using our cutting-edge tech platform, you will be analysing data from financial statements, credit reference agencies, application forms and other third party sources to arrive at fast, fair, and accurate decisions. Build relationships with customers and work with the Account Management team to ensure we do our best to meet an applicant’s needs and offer a fast, slick service. Help grow iwoca Germany’s loan book – you will be expected to leverage customer relationships to proactively grow our business Take responsibility for your credit decisions: you should thrive under a KPI driven environment where you are responsible for meeting global risk targets. REQUIREMENTS You will need: 1+ years of experience in commercial loan underwriting, preferably within the SME sector or alternative lending. Other relevant experience (in finance, audit or consulting for example) will also be taken into account Fluent German speaker with a high level of written and spoken English - note that we require  fully fluent  German level (i.e. you’ve grown up speaking German or have learnt it to CEFR C2 level or similar). Should your german not be fluent but your English is, you can apply for a similar role on the  UK team . Good business acumen and a working understanding of what makes a business good, so you can quickly identify the key drivers behind an application. The ability to interpret key financial statements and an understanding of the key risk drivers specific to SMEs. An analytical mindset with a practical approach to problem solving. To be confident, focused and enthusiastic. You have to be comfortable working independently and making your own credit decisions in a fast-paced startup environment where every month needs to be a record month. Good communication skills. You will have direct telephone contact with loan applicants to extract additional information so need a friendly telephone manner. A bucket-load of common sense Cover letter is essential. BENEFITS You will always have a say in the business and have the opportunity to really make a difference. We help all our employees become top performers and reward everyone in numerous different ways. Everyone at iwoca is smart, humble and motivated to do a good job so you are bound to love working here. We also have the following to all our employees: Pool and Ping Pong tables Plenty of space to chill out Plenty of drinks and snack (healthy and unhealthy) Subsidised gym membership and restaurant discounts in Oxford Circus Cycle to work scheme for great value bikes Various sports teams including football and climbing A super smart team of really nice people Company retreats to great destinations

DESCRIPTION Join one of Europe’s leading Fintech startups. At iwoca, our vision is that finance should be like electricity: simple, seamless and powerful. Over the next decade we aim to provide financing to 1 million small businesses that are underserved by the banks. Since launching in 2012, we've already lent to nearly 10,000 small businesses across Europe. Along the way we have built a high-tech platform, won numerous awards and have grown a fun and vibrant team. The most exciting part of our journey still lies ahead of us, join us to make a difference! We are now looking for a smart and passionate Polish-speaking Credit Analyst to join our Team Poland. As part of our outbound Credit Analyst team you will be responsible for generating leads and converting them into active customers. We deal with a wide variety of companies, from “one man bands” to multi-million PLN businesses. You will be diligent and adaptable (given every application is different), professional at every step and confident in everything you do. The environment is highly entrepreneurial and people who are hands-on (Sales) or analytical and diligent (AM) will enjoy the freedom and room for growth. We offer real career progression for outperformers all the way up to senior management.   The role: Our team of Credit Analysts are responsible for making lending decisions for each of the small businesses that approach iwoca. You will: Evaluate credit applications – using our cutting-edge tech platform, you will be analysing data from bank statements, credit reference agencies (BIK, BIG, KRD), company accounts (KPiR, RZiS), application forms and other third party sources to arrive at fast, fair, and accurate decisions. Build a loan book – as you gain experience, you will make decisions on your own set of customers and will be expected to grow your own loan book. You should thrive under a KPI driven environment where you are responsible for meeting global risk targets. Work closely with our Account Management team – Account Managers act as “customer champions” and you’ll work with them to ensure we do our best to meet an applicant’s needs and offer a fast, slick service. REQUIREMENTS You will need: 1+ years of experience in commercial loan underwriting, preferably within the SME sector or alternative lending. Good business acumen that is essential to quickly identify the key drivers behind an application. The ability to interpret key financial statements and an understanding of the key risk drivers specific to SMEs. An analytical mindset with a practical approach to problem solving. To be confident, focused and enthusiastic. You should be comfortable in a fast-paced startup environment where every month needs to be a record month. Good communication skills. You will have direct telephone contact with loan applicants to extract additional information so need a friendly telephone manner. A bucket load of common sense BENEFITS You will always have a say in the business and have the opportunity to really make a difference. We help all our employees become top performers and reward everyone in numerous different ways. Everyone at iwoca is smart, humble and motivated to do a good job so you are bound to love working here. We also have the following to all our employees: Pool and Ping Pong tables Plenty of space to chill out Plenty of drinks and snack (healthy and unhealthy) Subsidised gym membership and restaurant discounts in Oxford Circus Cycle to work scheme for great value bikes Various sports teams including football and climbing A super smart team of really nice people Company retreats to great destinations

DESCRIPTION Join one of Europe’s leading Fintech startups. At iwoca, our vision is that finance should be like electricity: simple, seamless and powerful. Over the next decade we aim to provide financing to 1 million small businesses that are underserved by the banks. Since launching in 2012, we've already lent to nearly 10,000 small businesses across Europe. Along the way we have built a high-tech platform, won numerous awards and have grown a fun and vibrant team. The most exciting part of our journey still lies ahead of us, join us to make a difference! Now we're looking for Senior Credit Analysts who can help us make even better lending decisions whilst supporting our rapid growth. The role: Our team of Credit Analysts are responsible for making lending decisions for each of the small businesses that approach iwoca. You will: Evaluate credit applications – using our cutting-edge tech platform, you will be analysing data from financial statements, credit reference agencies, application forms and other third party sources to arrive at fast, fair, and accurate decisions. Build a loan book – you will make decisions on your own set of customers and will be expected to grow your own loan book. You should thrive in a KPI driven environment where you are responsible for meeting global risk targets. Work closely with our Account Management team – Account Managers act as “customer champions” and you’ll work with them to ensure we do our best to meet our customer’s needs and offer a fast, slick service. Develop our credit risk model - you’ll work closely with the risk team, providing them with insights from the front line on how to strengthen our underwriting models and policies. Guide junior credit analysts in their credit decisions and support their goals and targets REQUIREMENTS You will need: 3+ years of experience in commercial loan underwriting, preferably within the SME sector or alternative lending. Strong business acumen and a working understanding of what makes a good business good, so you can quickly identify the key drivers behind an application. The ability to interpret financial statements and an understanding of the key risk drivers specific to SMEs. An analytical mindset with a practical approach to problem solving. To be confident, focused and enthusiastic. You should be comfortable in a fast-paced startup environment where every month needs to be a record month. Good communication skills. You will have direct telephone contact with loan applicants to extract additional information so need a friendly telephone manner. The ability to come up with innovative and scalable solutions to day-to-day problems and suggest changes to processes to improve our efficiency. 25 days of paid holiday, plus UK public holidays. And we don’t expect you to work on your birthday so you can have an extra day off This is a particularly exciting time to join iwoca – over the past year our team has doubled to 100 people and we have just raised $20M in funding giving us the firepower to grow even faster. New starters will enjoy substantial responsibility from day one and fantastic long-term career opportunities. BENEFITS You’ll join a growing team of smart, humble and motivated people, all passionate about learning and developing themselves and united in their passion to grow an amazing business that revolutionises business finance. In addition to a competitive financial package, we also provide the following: Pool, Foosball and Ping Pong tables (and regular tournaments!) Whether it's in a hammock or on a sofa or bean bag, there is plenty of space to chill out Plenty of drinks and snacks, healthy and unhealthy Subsidised gym membership (to work off the unhealthy snacks) and restaurant discounts in Oxford Circus Cycle to work scheme for great value bikes Various sports teams including football, running, cycling and climbing A super smart team of really nice people Company work retreats to great destinations, such as the French Alps for some January skiing, or the Balearic Islands for some late summer sun 25 days holiday a year plus a day off for your birthday - we want you fresh and fully charged

DESCRIPTION Join one of Europe’s leading Fintech startups. At iwoca, our vision is that finance should be like electricity: simple, seamless and powerful. Over the next decade we aim to provide financing to 1 million small businesses that are underserved by the banks. Since launching in 2012, we've already lent to nearly 10,000 small businesses across Europe. Along the way we have built a high-tech platform, won numerous awards and have grown a fun and vibrant team. The most exciting part of our journey still lies ahead of us, join us to make a difference! Now we're looking for Credit Analysts who can help us make even better lending decisions whilst supporting our rapid growth. The role: Our team of Credit Analysts are responsible for making lending decisions for each of the small businesses that approach iwoca. You will: Evaluate credit applications – using our cutting-edge tech platform, you will be analysing data from financial statements, credit reference agencies, application forms and other third party sources to arrive at fast, fair, and accurate decisions. Build a loan book – as you gain experience, you will make decisions on your own set of customers and will be expected to grow your own loan book. You should thrive under a KPI driven environment where you are responsible for meeting global risk targets. Work closely with our Account Management team – Account Managers act as “customer champions” and you’ll work with them to ensure we do our best to meet an applicant’s needs and offer a fast, slick service. REQUIREMENTS You will need: 1+ years of experience in commercial loan underwriting, preferably within the SME sector or alternative lending. Good business acumen and a working understanding of what makes a good business good, so you can quickly identify the key drivers behind an application. The ability to interpret key financial statements and an understanding of the key risk drivers specific to SMEs. An analytical mindset with a practical approach to problem solving. To be confident, focused and enthusiastic. You should be comfortable in a fast-paced startup environment where every month needs to be a record month. Good communication skills. You will have direct telephone contact with loan applicants to extract additional information so need a friendly telephone manner. A bucket load of common sense   BENEFITS You will always have a say in the business and have the opportunity to really make a difference. We help all our employees become top performers and reward everyone in numerous different ways. Everyone at iwoca is smart, humble and motivated to do a good job so you are bound to love working here. We also have the following to all our employees: Pool and Ping Pong tables Plenty of space to chill out Plenty of drinks and snacks (healthy and unhealthy) Subsidised gym membership and restaurant discounts in Oxford Circus Cycle2Work scheme for great value bikes Various sports teams including football and climbing A super smart team of really nice people Company retreats to great destinations 25 days of paid holiday, plus UK public holidays. And we don’t expect you to work on your birthday so you can have an extra day off

DESCRIPTION Join one of Europe’s leading Fintech startups. Who we are? Cash flow is critical to the success of any small or mid-sized business. Traditionally, banks have neglected millions of such businesses because their processes have been too slow, rigid and costly to serve them. By using new technology and alternative data, iwoca is rapidly reinventing business finance, developing new ways to provide fast and flexible access to credit that will enable such businesses to flourish. Chris and James launched iwoca in 2012, and we’ve already lent over £220m to tens of thousands of SMEs across UK, Poland, Germany and Spain. Along the way, we have built a high-tech platform, won numerous awards and have grown a fun and vibrant team of over 150 people. We represent a diverse range of backgrounds and we’re united in our mission to make business finance simple, seamless, and powerful. We’ve come far, but we’re still just at the start of our journey and there are even more exciting times ahead. We recently raised $20M in equity, giving us the firepower to grow even faster. We’re looking for people who are smart, motivated and humble, who want to develop themselves and push the boundaries of their own performance while building a business we can all be really proud of. The role: Our rapidly expanding broker team offers exceptional levels of service to a host of financial intermediaries across the UK, and, as a result, our Broker Channel accounts for a substantial proportion of iwoca revenues. As a Client Onboarder for our Broker Channel you’ll be involved in all stages of the customer journey. Using knowledge of the iwoca product and our market leading systems, you will provide our brokers with an in-depth understanding of product benefits, customer eligibility and use cases. You will be responsible for delivering exceptional customer service in a fast-paced environment, working closely with both external clients and internal teams. Building relationships, client satisfaction and speed are all key. You will also have excellent opportunities to help shape and develop the future of this valuable channel. Responsibilities You will : Pre-screen applications, ensuring the broker provides all necessary business documents for a credit review Provide timely updates for ongoing cases, answering questions related to specific applications or product queries Provide new brokers with excellent product training and support in order to maximise lead flow Work closely with our Credit and Account Management teams in order to improve conversion rates and broker satisfaction Support our Broker Channel Managers to achieve the best experience for brokers Create, build and maintain strong, long-lasting relationships with our top brokers Help organise and attend Broker entertainment / Industry events across the country REQUIREMENTS You will need: Strong written and verbal communication skills Excellent time-management and organisational skills A strong customer service ethic Some experience of working in a fast-paced, client facing role Knowledge of the UK business finance market (including our competitors) is a plus BENEFITS You’ll join a growing team of smart, humble and motivated people, all passionate about learning and developing themselves and united in their passion to grow an amazing business that revolutionises business finance. In addition to a competitive financial package, we also provide the following: Pool, Foosball and Ping Pong tables (and regular tournaments!) Whether it's in a hammock or on a sofa or bean bag, there is plenty of space to chill out Plenty of drinks and snacks, healthy and unhealthy Subsidised gym membership (to work off the unhealthy snacks) and restaurant discounts in Oxford Circus Cycle to work scheme for great value bikes Various sports teams including football, running, cycling and climbing A super smart team of really nice people Company work retreats to great destinations, such as the French Alps for some January skiing, or the Balearic Islands for some late summer sun 25 days holiday a year plus a day off for your birthday - we want you fresh and fully charged

DESCRIPTION Join one of Europe’s leading Fintech startups. At iwoca, our vision is that finance should be like electricity: simple, seamless and powerful. Over the next decade we aim to provide financing to 1 million small businesses that are underserved by the banks. Since launching in 2012, we've already lent to nearly 10,000 small businesses across Europe. Along the way we have built a high-tech platform, won numerous awards and have grown a fun and vibrant team. The most exciting part of our journey still lies ahead of us, join us to make a difference! The role: We genuinely put customer satisfaction at the very heart of our success ( and doing quite nicely! ). We love our customers and want them to have the best possible experience. We also understand that financial matters can be confusing and frustrating for small businesses. Our customer success team makes sure we consistently deliver A+ service in this context. As part of our account management team you will be the first port of call for new customers, guiding them through the application process, answering any questions they might have about the product or process, and following up with them to ensure we have all the information we need to process applications. More importantly you will build a relationship of trust with customers, helping them to understand how iwoca works and nurturing them through from signup to successful renewal. The account manager team deliver the following very important tasks at iwoca: Nurture a portfolio of prospective (in-bound) clients until they are ready to sign up Drive adoption of the iwoca product within a portfolio of customers Manage a portfolio of existing customer relationships to achieve higher satisfaction, and retention Support customers through the renewal process expediently You will be responsible for the administration and organization of business documents required from our clients and will work closely with the credit analysts to ensure the loan approval process runs smoothly. Responsibilities: Account Managers are the public face of iwoca, acting as the dedicated point of contact for their customers. You will be: The customer champion, driving business growth through customer successful outcomes Delivering rapid, reliable and human assistance to iwoca’s newest customers Helping prospective customers with documentation submission required for loan applications Building and maintaining strong, long-lasting customer relationships, helping them achieve their business goals with iwoca Proactively guiding customers through our process and ensuring we exceed their expectations, effectively addressing customer concerns and issues Liaising with various teams in a timely manner to achieve the best outcome for our customers Maximising the number of applications passed to the credit analyst team In addition we are always looking to improve how we work. Part of your responsibilities will include driving change across the business through structured feedback, ensuring we always provide customers with the best possible experience across all aspects of iwoca. You will also provide insight and customer feedback to other business areas to help drive a better customer experience. REQUIREMENTS You will need: A passion for delighting customers - first and foremost - prior experience and proven customer relationship management experience a strong plus. Alternatively some experience in administrative positions also helps Strong communication & listening skills with an excellent telephone manner and a passion for delighting customers Be proactive, motivated, and metrics-driven: we work in a fast-paced environment Good time-management and multitasking skills The ability to "think outside the box" to make suggestions that will help us improve our products, systems and processes A proven ability to explain complex products and services to consumers Basic understanding of business finance and accounting. More importantly you should have a good business sense and an understanding of what makes SMEs tick Attention to detail and be able to spot missing data from a mile away Fluent German - note that we require fully fluent German level (i.e. you’ve grown up speaking German or have learnt it to CEFR C2 level or similar) Cover letter is essential. BENEFITS You will always have a say in the business and have the opportunity to really make a difference. We help all our employees become top performers and reward everyone in numerous different ways. Everyone at iwoca is smart, humble and motivated to do a good job so you are bound to love working here. We also have the following to all our employees: Pool and Ping Pong tables Plenty of space to chill out Plenty of drinks and snack (healthy and unhealthy) Subsidised gym membership and restaurant discounts in Oxford Circus Cycle to work scheme for great value bikes Various sports teams including football and climbing A super smart team of really nice people Company retreats to great destinations

DESCRIPTION Join one of Europe’s leading Fintech startups in the heart of London At iwoca, our vision is that finance should be like electricity: simple, seamless and powerful. Over the next decade we aim to provide financing to 1 million small businesses that are underserved by the banks. Since launching in 2012, we've already lent to nearly 10,000 small businesses across Europe. Customers apply online, by submitting their trading data through integrations with high-street banks, payment processors, ecommerce platforms and sector-specific providers. This feeds into a proprietary risk engine along with data-points from dozens of external sources, allowing iwoca to offer businesses up to €50,000 (£100,000 in the UK) in a few days – something no other credit provider can match in Germany. Along the way we have built a high-tech platform, won numerous awards and have grown a fun and vibrant team. This is a particularly exciting time to join iwoca: the team has more than doubled in the last year to 130+ and we recently closed a £46m C Series funding round giving us plenty of firepower to accelerate growth over the coming 18-24 months. The most exciting part of our journey lies still ahead of us, join us to make a difference! We are now looking for smart, ambitious and self-motivated Client Onboarder to join us for an internship.   Job Description: The Client Onboarding Team is responsible for managing and developing the early stage of the client relationship, ensuring clients are presented with our product advantages and benefits. As part of our German customer service team, you will be our first point of contact to our German clients. You will be responsible for collecting business documents submitted by our clients and you will get a chance to develop a deep understanding of the SME customer base. As you will be working closely with customers, you will need to be a successful communicator and passionate about providing the best service possible.   Your role at iwoca (70%): Building rapport with German business owners Handling inbound calls and making outbound calls to resolve customer issues and chase documents Handling requests received through the live chat on our website or via email Pitching iwoca to customers who have already started the sign-up process but have not yet completed it Ensuring that all necessary documents are in place to allow our Credit Analysts / Account Managers to take a lending decision Maintaining accurate customer records and update systems If you excel at those tasks, you will also get a chance to work on strategic projects with senior management to help shape how iwoca does business (30%). REQUIREMENTS Our dream candidate would be: Currently enrolled in a university program or recent graduate in a related field Highly motivated to learn more about the Fintech industry Confident over the phone and happy to speak to customers Committed to providing excellent customer service Native German speaker with a high level of spoken English Ability to take a step back and understand the vision of iwoca (Germany) We are looking to fill the internship from early August (but we are very flexible and happy to consider your plans) For submitting your application please apply using the  link . BENEFITS A great team environment with excellent development opportunities A fully paid internship (£1250+ a month) We are growing very quickly and are always looking for good interns and full-time colleagues – this could be a great introduction to iwoca for other opportunities Pool and Ping Pong tables Plenty of space to chill out Plenty of drinks and snack (healthy and unhealthy) Subsidised gym membership and restaurant discounts in Oxford Circus Various sports teams including football and climbing A super smart team of really nice people The environment of iwoca is highly entrepreneurial. Being a proactive self-starter, you will enjoy the freedom and have the opportunity for growth.

DESCRIPTION Join one of Europe’s leading Fintech startups. At iwoca, our vision is that finance should be like electricity: simple, seamless and powerful. Over the next decade we aim to provide financing to 1 million small businesses that are underserved by the banks. Since launching in 2012, we've already lent to nearly 10,000 small businesses across Europe. Along the way we have built a high-tech platform, won numerous awards and have grown a fun and vibrant team. The most exciting part of our journey still lies ahead of us, join us to make a difference! Now we're looking for a smart and passionate Customer Support Agent who can help us to accelerate growth whilst offering an unrivalled customer experience. The role: At iwoca, we really love our customers, we want them to have the best possible experience. Our Customer Support Agent will be responsible for ensuring that no customer is left unattended and that every call is diverted to the appropriate team. You'll also be tasked with engaging with our customers and using your sales ability to ensure all customers are knowledgeable about our product. REQUIREMENTS Ability to work autonomously and without direct supervision Previous experience in a call centre is desirable Strong communication & listening skills with an excellent telephone manner and a passion for delighting customers Excellent customer service skills Exceptional time-management and multitasking skills Proactive, motivated, and metrics-driven The ability to "think outside the box" to make suggestions that will help us improve our processes An ambitious and entrepreneurial spirit, thriving in a dynamic, team-oriented environment Tech savvy BENEFITS You will always have a say in the business and have the opportunity to really make a difference. We help all our employees become top performers and reward everyone in numerous different ways. Everyone at iwoca is smart, humble and motivated to do a good job so you are bound to love working here. We also have the following to all our employees: Pool and Ping Pong tables Plenty of space to chill out Plenty of drinks and snack (healthy and unhealthy) Subsidised gym membership and restaurant discounts in Oxford Circus Cycle to work scheme for great value bikes Various sports teams including football and climbing A super smart team of really nice people Company retreats to great destinations 25 days of paid holiday, plus UK public holidays. And we don’t expect you to work on your birthday so you can have an extra day off

DESCRIPTION Join one of Europe’s leading Fintech startups. At iwoca, our vision is that finance should be like electricity: simple, seamless and powerful. Over the next decade we aim to provide financing to 1 million small businesses that are underserved by the banks. Since launching in 2012, we've already lent to nearly 10,000 small businesses across Europe. Along the way we have built a high-tech platform, won numerous awards and have grown a fun and vibrant team. The most exciting part of our journey still lies ahead of us, join us to make a difference! Now we're looking for an Underwriter who can help us make even better lending decisions whilst supporting our rapid growth. The role: Our team of Credit Analysts are responsible for making lending decisions for each of the small businesses that approach iwoca. You will: Guide Credit Decisions – you will provide reliable underwriting decisions to a team of Credit Analysts, with a focus on higher value credit lines. You should thrive in a KPI driven environment where you are responsible for meeting global risk targets. Improve our underwriting processes & policy - working closely with the Head of Underwriting and a team of Credit Analysts, you will help to identify areas in need of further development. Work closely with our Account Management team – Account Managers act as “customer champions” and you’ll work with them to provide fast and fair credit decisions. Develop our credit risk model - you’ll work closely with the risk team, providing them with insights from the front line on how to strengthen our underwriting models and policies. Evaluate credit applications – using our cutting-edge tech platform, you will be analysing data from financial statements, credit reference agencies, application data and other third party sources to arrive at fast, fair, and accurate decisions. REQUIREMENTS You will need: 3+ years of experience in commercial loan underwriting, preferably within the SME sector or in alternative lending. Strong business acumen and a working understanding of what makes a good business good so you can quickly identify the key drivers behind an application. The ability to interpret financial statements and an understanding of the key risk drivers specific to SMEs. An analytical mindset with a practical approach to problem solving. To be a confident, focused and enthusiastic person. You should be comfortable in a fast-paced startup environment where every month needs to be a record month. Good communication skills. You will have direct telephone contact with loan applicants to extract additional information so need a friendly telephone manner. The ability to come up with innovative and scalable solutions to day-to-day problems and suggest changes to processes to improve our efficiency. BENEFITS You’ll join a growing team of smart, humble and motivated people, all passionate about learning and developing themselves and united in their passion to grow an amazing business that revolutionises business finance. In addition to a competitive financial package, we also provide the following: Pool, Foosball and Ping Pong tables (and regular tournaments!) Whether it's in a hammock or on a sofa or bean bag, there is plenty of space to chill out Plenty of drinks and snacks, healthy and unhealthy Subsidised gym membership (to work off the unhealthy snacks) and restaurant discounts in Oxford Circus Cycle to work scheme for great value bikes Various sports teams including football, running, cycling and climbing A super smart team of really nice people Company work retreats to great destinations, such as the French Alps for some January skiing, or the Balearic Islands for some late summer sun 25 days holiday a year plus a day off for your birthday - we want you fresh and fully charged

Insplanet is Sweden's leading consumer insurer and operates one of Sweden's largest comparative services through www.insplanet.com. The company's business idea is to offer private individuals comparisons, advice and purchase of products and services in private finance. About the service You will work with service and administration as well as more sales regarding the insurance products included in Insplanet's product range. Applicable primarily to motor, civil and personal insurance aimed at the private consumer market. The work consists of incoming customer calls, responses to mail from customers and partners, invoicing and registration of insurance. In the daily customer contact, you should also do more sales where an opportunity arises. You will work with 4 different systems, which means that you are expected to have a quick learning ability regarding the systems and our routines within the company. We offer you: A solid education that makes you a certified insurance broker and a sales training that is well-considered in the industry. Fixed salary. A stimulating work environment with great opportunities for personal development. Tools and coaching to succeed in your work. We are looking for you as: Is accurate and effective. Is service minded and ensures that our customers and partners get the best possible service. Being creative and not afraid to develop new routines to streamline your tasks. Previous experience in insurance all customer service work

It is experienced in the sale of Bankers, as well as actively building and maintaining relationships with clients Cashier Advisors. It is the people who care about high quality of services, strengthening customer loyalty and shaping a positive image of our company. It is also the people who provide comfort to our Clients in the branches of Idea Hub - branch assistants. Available to the Customer in all branches of the Bank throughout Poland.

We are a commercial bank in Poland, which has resigned from the vending machines in the customer service. Every phone from the customer receives a trained bank employee who answers his questions, dispels doubts and executes orders.

Exciting tasks are waiting for you You are the interface between our customers and our credit platform You will help our customers in writing and by phone with questions about our credit offer You process credits, check (digital) documents and collect relevant data You will be able to explain the credit products of our platform We expect that from you You have a completed vocational training, usually as a banker You have at least two years of professional experience, preferably in finance You have a friendly and serious appearance and fun at the telephone contact with customers You have very good knowledge of German in spoken and written German You are familiar with Office products and the handling of software and web tools We offer you An experienced and highly motivated team, characterized by flat hierarchies and a relaxed attitude Access to the latest financial technologies in the field of credit processing Involvement of the credit process and integration into the development of credit processes by banks Attractive opportunity for personal development and a steep learning curve Taking responsibility and promotion opportunities A cool office with a relaxed atmosphere in Bockenheim (subway station)

Exciting tasks are waiting for you You are the interface between our customers and our credit platform You will help our customers in writing and by phone with questions about our credit offer You process credits, check (digital) documents and collect relevant data You will be able to explain the credit products of our platform We expect that from you You have a completed vocational training, usually as a banker You have at least two years of professional experience, preferably in finance You have a friendly and serious appearance and fun at the telephone contact with customers You have very good knowledge of German in spoken and written German You are familiar with Office products and the handling of software and web tools We offer you An experienced and highly motivated team, characterized by flat hierarchies and a relaxed attitude Access to the latest financial technologies in the field of credit processing Involvement of the credit process and integration into the development of credit processes by banks Attractive opportunity for personal development and a steep learning curve Taking responsibility and promotion opportunities A cool office with a relaxed atmosphere in Bockenheim (subway station)

DESCRIPTION FundApps is a startup that helps investment managers stay in sync with worldwide regulations. Our competition is stuck in the dark ages with slow, clunky, complicated user interfaces and installed software. We're shaking up the industry - providing a beautiful & intuitive web-based service which takes away our clients' pains and lets them get on with what they do best. We've won  multiple accolades  from organisations such as Wired, World Economic Forum, Deloitte amongst others. About us We're a small team (currently ca. 30 people) of smart, friendly people with amazing diversity - 17 nationalities at last count. Our HQ is in London and we have a growing office in midtown Manhattan. We collaborate very closely and take pride in delivering an amazing service to our clients, who are some of the world's largest asset managers, hedge funds and pension funds. We've successfully bootstrapped our way to profitability, so we have an incredible amount of freedom when it comes to creating our own destiny. What you'll be doing The Client Experience team is essential to FundApps' success. We have a stellar list of high-profile clients (2 of the world's 10 largest hedge funds) relying on us for their day-to-day business, and we want to provide the best service possible. Our Client Experience team's top priority is to make our customers successful and ensure that their experience using FundApps is a happy and productive one. You know that every bit of work you do makes a real difference making our clients happy. We believe this is a demanding role that requires a broad skillset to be successful. Not only will you be directly responsible for keeping FundApps customers happy, productive, and have the best experience possible, but you will also spend time working with the development team to test new features before release. You'll also work with product management to ensure new features are prioritised and delivered to expectant clients. Our system is self-service. You will therefore mostly be involved in complex usage scenarios where our clients need in-depth help. You will also perform training sessions and participate in industry events. This is an incredibly diverse role and you will become a champion for our service! You'll be responsible for a wide range of tasks including: Effectively resolve client enquiries in a thoughtful and timely manner. Compose considerate, personalised responses for a variety of client requests. Triage incoming requests and spot trends in client issues to flag for the rest of the team. Identify, reproduce, and document bugs for the engineering teams. Provide on-line and on-site training to key clients. Solicit client feedback and work with product management and other team members to help enhance our service and the overall client experience. Brief clients on upcoming changes and innovation. Make active contributions to help achieve team goals and successes. Mentor and help your colleagues and generally be an awesome team mate. REQUIREMENTS Essential You care deeply and genuinely about client support and about the role it plays in making a client-centric team successful (you've hopefully read  about how Zappos  do it). You possess excellent verbal and written communication skills with absolute fluency in English. You have knowledge of financial instruments (equities, bonds, derivatives etc.). You would consider yourself "tech-savvy" and are happy adopting new tech. You remain cool under pressure and exhibit tact when working through customer issues. You have a high degree of self-motivation & autonomy. Bonus Points You have previously worked with email-centric customer support for a web-based application. You have experience providing customer service in a dynamic startup environment. Some basic coding knowledge. Experience in the financial services industry. Knowledge of German, French, Spanish or Italian. BENEFITS Work environment No bureaucracy, just get it done. Relaxed, spacious office in the heart of Shoreditch with Sonos & fresh. Flexible working. It's not perfect yet, but we're committed to making it work. Learning Generous personal budget to spend as you see fit on books, conferences, training subscriptions etc. Peer-led learning, knowledge sharing and professional development across the company through "Brown-bag lunch" sessions on a weekly basis. We'll cover expenses to any conference or event you're speaking at. Other benefits Bumper Fruit basket on Mondays, Deskbeers on Fridays and a whole lot of social activity all week (5-a-side, badminton, squash, pubs). Monthly team outings. 2 days company volunteering & 32 hours of paid personal volunteering leave to use with an organisation of your choice. Half price gym membership. Progressive maternity and paternity policy. Cycle to work scheme. Generous pension contribution.

In our new support team, you are not only the first contact for our customers, but can also actively shape the development of the team and processes! Our goal: the best customer service and happy customers! Your tasks: • Be the first: You are the first contact for our new and existing  customers • Be communicative: You care for our customers and prospective customers by telephone and e-mail  • Be part of a large family: You process customer requests and possibly lead them to competent colleagues and departments  • Be versatile: You can provide information on invoices, products, prices or tariffs  • Be creative: You design and improve our customer service through your expertise and commitment.  • Be prudent: You document all issues in the data base systems Your profile: • You know what our customers want: You have a distinctive service and customer orientation  • You have not fallen by the eye: You have a reliable communication and expressiveness in word and writing  • You are not a loner: you love to work in the team  • You want to develop yourself: in the job we will build up your insurance knowledge  • You are yourself: Convince us of you;) What we offer: You do not want to be just a small cog in a huge call center? Then come to our small but professional support team! Leave your gray cell office and exchange it for our modern, light office. Anonymous colleagues do not exist with us, everyone here knows everyone!  We offer you   • Working hours from 8 am to 7 pm (no weekend work)  • Great colleagues and a highly motivated work atmosphere  • Family, fair and appreciative handling  • Flat hierarchies and extensive design possibilities  • Above average salary plus performance  bonus • Flexible working hours and home office

We, at Flywire, want our customers to receive unparalleled individualized attention and service. As Flywire’s first point of contact, you will help us achieve this goal by leveraging your knowledge and positive attitude to help each customer in a friendly and efficient matter. We serve many different countries so your patience and flexibility to understand each customer’s different cultural background is also a must. This individual will be working closely with our customers in China, and therefore, must be fluent in Mandarin.   Key responsibilities: Handle customers' questions and concerns by phone and email with speed and professionalism Play an essential role in finding the right solution for the customer Find ways to make our services more convenient for customers Conduct daily follow-up with previously unresolved customer requests Build a family-like relationship with customers and vendors Be a brand ambassador and make a positive first impression to all customers Help us define and implement top notch customer service policies Solve complex problems with different software tools Have fun while working hard with a goal-oriented team Our ideal candidate has: Fluency in Mandarin and English is required; other languages are a plus Excellent phone etiquette and the ability to listen, understand and find a solution to complex customer requests The desire to talk to customers on a daily basis Strong analytical and computer skills A flexible work schedule International experience (preferred) Familiarity with CRM software (preferred) Who we are: A disruptive force in the world of global payments, Flywire was founded in Boston on the single, novel idea that making tuition payments can be easy, convenient, and transparent for international students. We’ve come a long way—from opening offices in Sydney, Singapore, Tokyo, Shanghai , London, Manchester and Valencia, to moving into the world of international business and healthcare payments—and we’re looking for the right people to help us continue moving forward.   We’re proud of our accomplishments, but also feel our company’s culture speaks volumes about us. At Flywire, we are a passionate, enthusiastic group that believes in no-limit collaboration. We refuse to be constrained by big-company inhibitors, such as title, seniority, or departmental function, instead choosing to maintain a “roll-up your sleeves” and “get it done” attitude. Oriented toward constructive debates rooted in respect, we remain focused on teaming up with our colleagues from around the world to serve our global clients and consumers.

We, at Flywire, want our customers to receive unparalleled individualized attention and service. As Flywire’s first point of contact, you will help us achieve this goal by leveraging your knowledge and positive attitude to help each customer in a friendly and efficient matter. We serve many different countries so your patience and flexibility to understand each customer’s different cultural background is also a must. This individual will be working closely with our customers in China, and therefore, must be fluent in Mandarin.   Key responsibilities: Handle customers' questions and concerns by phone and email with speed and professionalism Play an essential role in finding the right solution for the customer Find ways to make our services more convenient for customers Conduct daily follow-up with previously unresolved customer requests Build a family-like relationship with customers and vendors Be a brand ambassador and make a positive first impression to all customers Help us define and implement top notch customer service policies Solve complex problems with different software tools Have fun while working hard with a goal-oriented team Our ideal candidate has: Fluency in Mandarin and English is required; other languages are a plus Excellent phone etiquette and the ability to listen, understand and find a solution to complex customer requests The desire to talk to customers on a daily basis Strong analytical and computer skills A flexible work schedule International experience (preferred) Familiarity with CRM software (preferred) Who we are: A disruptive force in the world of global payments, Flywire was founded in Boston on the single, novel idea that making tuition payments can be easy, convenient, and transparent for international students. We’ve come a long way—from opening offices in Sydney, Singapore, Tokyo, Shanghai , London, Manchester and Valencia, to moving into the world of international business and healthcare payments—and we’re looking for the right people to help us continue moving forward.   We’re proud of our accomplishments, but also feel our company’s culture speaks volumes about us. At Flywire, we are a passionate, enthusiastic group that believes in no-limit collaboration. We refuse to be constrained by big-company inhibitors, such as title, seniority, or departmental function, instead choosing to maintain a “roll-up your sleeves” and “get it done” attitude. Oriented toward constructive debates rooted in respect, we remain focused on teaming up with our colleagues from around the world to serve our global clients and consumers.

We, at Flywire, want our customers to receive unparalleled individualized attention and service, and you will help us achieve that goal! As the company's first point of contact, you will leverage your knowledge and positive attitude to help each customer in a friendly and efficient matter. We serve many different countries so your patience and flexibility to understand each customer’s different cultural background is a must.  Key responsibilities:  Handle customers' questions and concerns by phone and email with speed and professionalism Play an essential role in finding the right solution for the customer Find ways to make our services more convenient for customers Conduct daily follow-up with previously unresolved customer requests Build a family-like relationship with customers and vendors Be a brand ambassador and make a positive first impression to all customers Help us define and implement top notch customer service policies Solve complex problems with different software tools Have fun while working hard with a goal-oriented team Our ideal candidate has: Fluency in English (required); other languages are a plus Excellent phone etiquette and the ability to listen, understand and find a solution to complex customer requests The desire to talk to customers on a daily basis Strong analytical and computer skills A flexible work schedule International experience (preferred) Familiarity with CRM software (preferred) Who we are: A disruptive force in the world of global payments, Flywire was founded in Boston on the single, novel idea that making tuition payments can be easy, convenient, and transparent for international students. We’ve come a long way—from opening offices in Sydney, Singapore, Tokyo, Shanghai , London, Manchester and Valencia, to moving into the world of international business and healthcare payments—and we’re looking for the right people to help us continue moving forward.   We’re proud of our accomplishments, but also feel our company’s culture speaks volumes about us. At Flywire, we are a passionate, enthusiastic group that believes in no-limit collaboration. We refuse to be constrained by big-company inhibitors, such as title, seniority, or departmental function, instead choosing to maintain a “roll-up your sleeves” and “get it done” attitude. Oriented toward constructive debates rooted in respect, we remain focused on teaming up with our colleagues from around the world to serve our global clients and consumers.