286 Customer Service jobs

Overview of the Role The Client Support Specialist will be responsible for offering client support to internal and external clients and deploying and configuring client applications. This is a critical customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related issues. The role will require a blend of technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The Client Support and Configuration Specialist must be a motivated team player that can see projects to completion, work independently, and be willing to assist other team members not specific to his/her duties Responsibilities ; • Responds to client queries using a ticketing system in a professional, polite, informative, thorough and timely way, providing a high level of personalized client service; • Maintains a consistent and positive customer...

We’re looking for a Customer Support Expert  who would become a fundamental part of an investment start-up that is here to challenge the concept of investing. We are here to help those who wish to put their money to work for them while having constant access to the capital, without hidden fees. You’ll be a true Finch ambassador  who is an empathetic, friendly and patient problem-solver when it comes to dealing with queries brought by our early users. Our customers are all kinds of people who contact us for help to achieve their full financial potential. Email, phone, social media or chat, you’d go out of your way to figure out how we can help and make the experience seamless for customers — staying calm when faced with frustration. You have the freedom to be the voice of Finch - personal, clear and simple. The more personality you bring to the conversation, the better our customers’ experience. 📆 What you’ll be doing on day-to-day basis * Offering the best customer...

Mambu is the leading SaaS core banking engine. If you’re a customer of the largest digital bank in the Americas or Europe, then you’ve probably interacted with our platform and didn't even know it. We are at the heart of what makes digital banks and lenders work, the system that processes banking transactions and updates accounts and other financial records from deposits to loans and credit balances. But we are different.  We are not just cloud-native, lean and flexible, we are helping revolutionize financial services globally. We are in a growth phase and we’ve only just begun. To help us on our mission, we bring together people with the best skills and attitude. It doesn’t matter where you are from, what matters is the impact you have and your passion to make a difference. To continue our success story we are looking for an enthusiastic   Customer Success Manager   to be a part of our growing team, to establish and nurture long-lasting relationships with Mambu's existing...

An early-stage fintech company looking for a compliance specialist Are you excited about and have a desire to work in the Fintech sector.  We are looking for smart and motivated people with problem-solving skills, that are resourceful and are tech and Internet savvy. Knowledge of payments products is desirable. An early-stage fintech company focusing on transactional banking, international remittances, payments and foreign exchange for Small Medium Enterprises and Private individuals is looking for hands-on compliance person with a sounds understanding of Risk-Based Approach and onboarding and monitoring processes for transactional banking and payments.  40% of the job will be focusing on reviewing customer files and transactions and making compliance decisions. Further 30% of the job will be testing systems, maintaining process documentation and policies, while further 30% on keeping abreast of new compliance and regulatory developments and planning for the...

An early-stage fintech company looking for people with specific skills.  Are you excited about and have a desire to work in the Fintech sector.  We are looking for smart and motivated people with problem-solving skills, that are resourceful and are tech and Internet savvy.  Knowledge of payments products is desirable An early-stage fintech payments company focusing on international remittances, payments and foreign exchange for Small Medium Enterprises is looking for accounts payable/customer payments support person with the knowledge of bookkeeping to work alongside Operations Leader. The new hire will spend 70% of the time on processing payments, adding beneficiaries, following up on payments issues, liaising with suppliers and internal stakeholders, taking to Client’s Accounts Payable staff, on-boarding suppliers and payment customers into the system; while 30% of time will be spent on bookkeeping and other projects.  This role would suit enthusiastic...

Internship – gain experience at an early stage FinTech   Knoma is seeking an intern to join the team! This is a three-month, paid internship in London, with the possibility of a full-time job afterwards. About Us Knoma provides a payment solution and marketplace for lifelong learning. We’re passionate about tackling the digital skills gap as the global economy shifts into the fourth industrial revolution. We help people looking to future-proof their career by reducing the barrier of payment and removing the pain point of sourcing technical courses. Knoma is built upon a firm belief in the importance of lifelong education to drive improvements in our customers’ future prosperity. We believe education should be accessed at a lower price point in short, frequent bursts, with a focus on gaining technical, digital and data skill-sets. We’re a hungry team, who wake up everyday motivated to drive change and make a big impact. Interested? Read below and get in touch!...

- Responsible for responding to customers - Reminder payment to customers before and after the due date - Helping customers to find payment solutions - Collect who have fallen due date and who are past due date

Requirements : - Bachelor degree, fresh graduates are welcome to apply - 1 year working experience specialized at operation department is a plus - Computer and Microsoft Office literacy - Customer and detail oriented - Transparency, high integrity & critical thinking - Have willingness to learn something new, strong empathy and curiosity - Fast learner and enjoy working in a very dynamic and fast paced environment Job Description: - Verifiy the prospective customer data by phone with checking the customer data which specified by the company - do phone calling to the customer with nominal specified - liable with the verified customer data and has been escaped in the checking stage - handling questions from customer through   email , whatsapp and live chat and also give informations that they are needed specifically in a fun and kind way. - pay attention to details, give a understandable explanations for customer. - managing   email  and live chat...

Keyrock is expanding! Founded in 2017, Keyrock has quickly grown to one of the key European algorithmic technology liquidity providers and market makers in the digital asset space. VC backed and with a fast growing clientbase, Keyrock is becoming one of Belgium’s fastest growing SaaS Fintech companies. Headquartered in Brussels and with a local presence in New York and London, Keyrock is looking to optimize its internal organization and facilitate its frantic growth with a dynamic, organized, and proactive Administrative Coordinator. Keyrock Administrative Coordinator We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist management and all visitors to the company by handling office tasks, providing polite and professional assistance via phone, mail, and email, making reservations or travel arrangements, and generally being a helpful and positive presence in the workplace....

Keyrock is expanding! Founded in 2017, Keyrock has quickly grown to one of the key European algorithmic technology liquidity providers and market makers in the digital asset space. VC backed and with a fast growing clientbase Keyrock is showing revenue growth month on month, becoming one of Belgium’s fastest growing SaaS Fintech companies. Headquartered in Brussels and with a local presence in New York and London, Keyrock is looking to expand its global reach through growing its go-to-market strategy team. With a clear vision on scaling it’s business development operations and generating additional revenue pillars, we are looking to expand our Business Development team with an ambitious, empathic and structured Customer Success Manager. Keyrock Customer Success Manager Duties for the role of Customer Success manager will include a broad range of tasks such as maintaining ongoing customer relationships, implementing success programs and revenue streams,...

The champion on all things Customer Service , you will ensure that all queries and complaints are managed in a timely and friendly manner   About The Job Explain our FAQs and elaborate on our customer application processes Understand our Islamic and Conventional customer journey from start to finish  Answer customer queries and complaints via phone, email, live chat, and social media Assist in establishing our Customer Service manual, code of conduct and SOPs By being the first port of call of many current and potential customers, you will be an important member of the microLEAP team and expected to live and breathe our values At all times be compliant with Securities Commission's rules, regulations & guidelines   Job Requirements Minimum Diploma or Degree holder Up to 3 years Customer Service experience in the fintech, banking or financial services sector Willing to join our start-up journey Looking for hungry superstars looking for the next...

BANQIA is looking for a Star Intern to join our Sales department and learn everything about the Payment & Crypto currency world We are looking for an eager, smart and hungry individual to join our 6 month full-time internship program. Our teams are growing very fast and the support given by interns is key for the day to day operations and for Banqia´s  growth. A significant part of our staff started as interns, so this could be your chance! The Role By joining BANQIA you will: You will develop high level proposals for our top clients You will coordinate with other departments (sales, marketing, operations, HR...) You will work in a dynamic and demanding environment Learn how to master Powerpoint, Excel and Bloomberg Learn how to analyze and fully understand a company's operations Learn side by side with the Sales team by supporting them in their day to day duties. REQUIREMENTS You The ideal candidate will possess: Relevant Degree in Finance,...

CompareAsiaGroup  is the leading online comparison platform for banking and insurance products in the Asia Pacific region. The Group helps people across Asia save money and make better choices about personal finance with comprehensive, free and independent online comparison tools for insurance, credit cards, personal loans and other financial products. In addition, financial institutions are able to lower customer acquisition costs and efficiently reach consumers through the internet. The Group was founded in 2014 in Hong Kong and currently employs over 200 financial experts and technologists. It has a presence in Singapore, Hong Kong, Taiwan, Indonesia, Malaysia, the Philippines and Thailand. MoneyHero.com.hk  is Hong Kong’s first one-stop financial product comparison platform for Hong Kong consumers. We have been providing unbiased comparisons of financial products ranging from credit cards, personal loans, insurances, mortgages to securities and banking...

Roles & Responsibilities Provide outstanding support for all of our customers, ensuring that inquiries are responded to in a friendly and professional manner Answer and follow up customers enquiries by emails / phone calls Process KYC verifications for End Users and other data entry duties Provide face-to-face training for customers who visit our headquarter to perform product demonstrations Assist in the creation of support documentation, such as FAQ's and product materials Assist in establishing new procedures and workflow practices to improve the customer experience Job Requirements Higher Diploma / Associate degree or above Over 1 year of experience in a customer support role Demonstrate problem solving skills and possess strong attention to detail Possess a 'can do' attitude with a passion for providing an excellent customer experience Be able to quickly adapt to fast pace environment and be a quick learner...

Description   About the Role The Relationship Management Consultant plays a vital role in building the relationship with our applicant and borrower base. SoFi’s Frontline Team fields inbound customer inquiries and processes loan applications.  In this role, you will act to resolve member dissatisfaction; make outbound contact to members who contact SoFi; provide Operations support to the SoFi Business Development team; and act as a rapid response unit for special projects as assigned. Additionally, when available and as needed, the Customer Service Representative will support other Customer Service Representative teams as well as Reviewer teams. By joining SoFi, you're joining a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be the center of our members’ financial lives. We created student loan refinancing, addressing the biggest...

Description   About the Role As a SoFi Wealth Investment Advisor, you will work with existing SoFi members and new customers to help them build and improve their financial futures using SoFi’s suite of investment services.  SoFi offers Robo Advisor services, and is soon expanding into Brokerage and Crypto Currencies. Your main responsibilities are (but not limited to):  Working with customers who would like to open an investment account to help them understand the offering, benefits, and account opening process Providing advice on specific financial wellness, goals, and questions to our members Discussing and explaining investment performance and decisions with current wealth members Providing member’s operational support for specific investment-related questions and issues About SoFi By joining SoFi, you're joining a new kind of finance company based around speed, transparency, and alignment with our members’...

We keep this up as a standing job listing, which means that while we may not be hiring for this position right now, we hire frequently enough that we want to know if you’re interested!  If this position sounds like a great fit for you, apply! We’ll be in touch regardless of what happens. Robinhood is changing the way America invests. We believe our financial system should work for everyone and not just a few. We offer commission-free trading for stocks, ETFs, options, and cryptocurrencies—all in one, user-friendly platform. Since our public launch in 2015, we’ve enabled millions of people to participate in the markets, cementing us as the fastest-growing brokerage ever.   Our customers mean a lot to us, and no matter who they are, we want to make sure we give them a great experience. That starts with you! Nestled just outside of Orlando, Florida, our Lake Mary office houses our customer support team - the voice of the Robinhood...

Introduction  At Guideline, we’re helping Americans save for a better future. Guideline is the only 401(k) provider with a fee-free, full-stack 401(k) offering that automates plan administration and compliance with a platform that directly integrates with many of the most popular payroll providers.    By building transparent and first-of-its-kind software, the Guideline team is combatting what’s unfortunately become the retirement industry status quo -- legacy providers have put profit over the interests of employees, abandoning the goal of the programs in the first place: to give employees the opportunity to save as much as possible for retirement.    With over 3,000 clients and hundreds of millions of dollars in assets under management, in just a couple years of operations, we’re well on our way to making smart retirement planning easy for everyone.    Job Description Guideline is seeking a Customer...

Introduction At Guideline, we’re helping Americans save for a better future. Guideline is the only 401(k) provider with a fee-free, full-stack 401(k) offering that automates plan administration and compliance with a platform that directly integrates with many of the most popular payroll providers.    By building transparent and first-of-its-kind software, the Guideline team is combatting what’s unfortunately become the retirement industry status quo -- legacy providers have put profit over the interests of employees, abandoning the goal of the programs in the first place: to give employees the opportunity to save as much as possible for retirement.    With over 3,000 clients and hundreds of millions of dollars in assets under management, in just a couple years of operations, we’re well on our way to making smart retirement planning easy for everyone.  Job Description We’re looking to grow our Customer Success...

Introduction At Guideline, we’re helping Americans save for a better future. Guideline is the only 401(k) provider with a fee-free, full-stack 401(k) offering that automates plan administration and compliance with a platform that directly integrates with many of the most popular payroll providers.    By building transparent and first-of-its-kind software, the Guideline team is combatting what’s unfortunately become the retirement industry status quo -- legacy providers have put profit over the interests of employees, abandoning the goal of the programs in the first place: to give employees the opportunity to save as much as possible for retirement.    With over 3,000 clients and hundreds of millions of dollars in assets under management, in just a couple years of operations, we’re well on our way to making smart retirement planning easy for everyone.  Job Description We’re looking to grow our Customer Success...