295 Customer Service jobs

Hi, I'm  Francey , Manager of Customer Success (we call it Member Support) at Moves. I am looking for a Customer Support Associate to join our team and help us work with our members through our four main principles: Compassion, Transparency & Honesty, and Selflessness.  We’re a 35-person team based in Toronto and growing.  This role is fully remote and we welcome applicants from all over Canada. Here’s the TL;DR on   Moves We believe that work is changing from one-to-one relationships between employees and employers to a “one-to-many”. Where individuals earn income and build experience across multiple units of work, projects, tasks or gigs from various companies, collectives, apps or marketplaces. This transition challenges many of the status quo systems, processes and regulations that have been built around employment and employers which is causing immense friction and gaps in certain parts of the economy undergoing this shift. Today, this transition is...

Why work for Dashly? At Dashly, we are growing rapidly and are on a mission to transform the mortgage industry. You’ll be part of a talented and passionate team that’s revolutionising how the mortgage broking industry works. Are you passionate about bringing new technology solutions to clients which empower them to build on their existing business and attract new customers?  We are entering an exciting growth stage and are looking to expand our Implementation and Client Success team with the appointment of an experienced Implementation Manager. The successful candidate will play a pivotal role in determining the client process workflow as well as gathering implementation requirements.  This is a hands-on position and we are looking for highly energetic, driven and goal-oriented individuals who are comfortable taking the initiative and working autonomously. Excellent communication skills are essential along with the ability to challenge and debate ideas. The...

We are looking for a person who wants to develop in a company that deals with cryptocurrency and wallets. Requirements: - Desire to learn and develop - Flexibility of the schedule (there are night shifts) - Fluency in spoken and written English (at least level C1) - Knowledge of trends in the field of crypto - Own PC - Ability to get in touch at any time during the day We are waiting for your resume!

Wanted: Full Time Absolutely No-Nonsense Admin Assistants Location: The ANNA Experience Team, Cardiff Salary (Full-time): £21,000-£23,000 The set up ANNA Money is a business current account and admin assistant. A lot of our customers are new to the business world, so we offer 24/7 support to help them grow their business from the ground up 🌱 Our aim is to provide next level customer service to all businesses, big and small. We're going through a period of rapid growth and we're looking for 12 people to join our expanding Cardiff team. Once we’ve found the right people to join our team, it could be a while before we hire again. So don’t miss the opportunity to join a growing Fintech startup, and send us your CV today! Role requirements A drive to help people. In essence, you’ll be an on-call assistant for small business owners, entrepreneurs and freelancers.  Deliver exceptional customer support across several platforms,...

BE SURE TO USE REFERRAL: SVEN BENSON To view all open positions at SS&C - Eze please visit:  https://www.ezesoft.com/about-us/careers   SS&C Eze - Eclipse Service Consultant (Support) - Boston About the Team:  The Eclipse Client Service team is a rapidly growing team and needs your help!  As a member of the Eclipse Client Service team you will interact directly with clients via phone, email, and the Eze Portal as the first point of client contact for production support issues and requests.   Overview:  We expect the Eclipse Service Consultant to be an integral part of the Eclipse platform, working both with our clients and internally with our R&D teams by participating in Agile ceremonies and providing product feedback as a key stakeholder and voice of the client, and to promote supportability and quality within the platform.    Day to Day:  Your primary focus/specialization will be to handle and execute  on...

BE SURE TO USE REFERRAL: SVEN BENSON To view all open positions at SS&C - Eze please visit:  https://www.ezesoft.com/about-us/careers   SS&C Eze - Eclipse Service Consultant (Support) - Boston About the Team:   The Eclipse Client Service team is a rapidly growing team and needs your help!  As a member of the Eclipse Client Service team you will interact directly with clients via phone, email, and the Eze Portal as the first point of client contact for production support issues and requests.     Overview:   We expect the Eclipse Service Consultant to be an integral part of the Eclipse platform, working both with our clients and internally with our R&D teams by participating in Agile ceremonies and providing product feedback as a key stakeholder and voice of the client, and to promote supportability and quality within the platform.      Day to Day:   Your primary focus/specialization will be to handle and execute service...

To view all open positions at SS&C - Eze please visit:  https://www.ezesoft.com/about-us/careers   USE REFERRAL: SVEN BENSON SS&C Eze - Eclipse Service Consultant (Support) - Chicago About the Team:   The Eclipse Client Service team is a rapidly growing team and needs your help!  As a member of the Eclipse Client Service team you will interact directly with clients via phone, email, and the Eze Portal as the first point of client contact for production support issues and requests.     Overview:   We expect the Eclipse Service Consultant to be an integral part of the Eclipse platform, working both with our clients and internally with our R&D teams by participating in Agile ceremonies and providing product feedback as a key stakeholder and voice of the client, and to promote supportability and quality within the platform.      Day to Day:   Your primary focus/specialization will be to handle and execute service requests,...

To view all open positions at SS&C - Eze please visit:  https://www.ezesoft.com/about-us/careers   USE REFERRAL: SVEN BENSON SS&C Eze - Associate Solutions Analyst - London Eze Software Group (Eze Software) is seeking an Associate Solutions Analyst to join the Client Solutions team in our London office. This team is responsible for providing relationship support to our clients who are amongst the top Hedge Funds, Institutional Wealth Managers and financial professionals around the world. This role serves as the initial point of contact with clients for day-to-day inquiries related to our best-of-class global investment suite of software products.  An Associate Solutions Analyst acts as an escalation point for high-impact and/or high-urgency issues for peers and clients. In this role, experiences will include interacting with clients at varying levels including Portfolio Managers, Traders, and Compliance Officers and will gain a broad knowledge of the...

To view all open positions at SS&C - Eze please visit:  https://www.ezesoft.com/about-us/careers   USE REFERRAL: SVEN BENSON SS&C Eze - Engagement Manager - London Your daily responsibilities will include (but are not limited to): Manage several concurrent client facing projects Design and implement solutions to our client’s business problems Develop and maintain knowledge of our products and systems Effectively communicate project updates to internal and external stakeholders Tracks cross-team improvement initiatives, and personally involved in most critical items Serves as a knowledge hub: presents to the team regularly, knowledge shares one on one, and illustrates key SME focus Point of escalation for technical queries or difficult conversations, and consistent peer reviewer for other team members Attributes Astute problem solver, creative solution designer Able to communicate technical details to a range of stakeholders with...

To view all open positions at SS&C - Eze please visit:  https://www.ezesoft.com/about-us/careers   USE REFERRAL: SVEN BENSON Client Success Manager - New York SS&C Eze is seeking a Client Success Manager to join our team in the New York office. If you like working with cutting edge technology, owning client relationships, and working in a fast-paced, high energy environment, we want to hear from you! About The Role The Client Success Manager is responsible for managing the overall relationship with SS&C Eze’s prestigious clients, maximizing client satisfaction and retention. A successful candidate will be skilled at building c-level relationships with new and existing enterprise clients, collaborating with internal teams to ensure timely delivery of projects and production support, prioritizing resources, and communicating with customers. The Client Success Manager will interface internally with our front-line support teams, our project...

  ***This is a Remote position based out of the Dallas - Fort Worth Metro***   ROLE OVERVIEW As a Sales Account Manager, you will focus on educating homeowners to understand how our product works, developing leads into submitted applications, and managing applications through underwriting and closing processes.  Account managers spend the majority of their time on the phone assisting with inbound sales calls and reaching out to new leads with the goal of converting to submitted applications. In addition following up with homeowners in their pipeline to ensure monthly sales goals are met.   RESPONSIBILITIES Homeowner Advocacy  Assist homeowners on inbound phone calls, outbound sales calls, and application follow-up. As the primary contact between Point and homeowners, you will act as the expert when reviewing the status of an application and take ownership to understand and communicate any delays or objections.  Educate homeowners on Point’s...

About Uphold One of the fastest-growing fintech companies, Uphold is pursuing a mission to democratise investments and payments for people and companies worldwide. Founded in 2014, the Silicon Valley firm today has more than 3 million customers in over 150 countries and has enjoyed more than 2MM Mobile App downloads during the first quarter of 2020. A bridge between old and new money systems, Uphold allows people to buy, exchange and send more than 100 cryptocurrencies, precious metals, equities, and currencies instantly. If you’re a Rockstar and this sounds interesting and challenging, we want to hear from you. Apply here ! The opportunity:  Uphold is looking for a Customer Service Quality Assurer to join our Customer Service team. This is an incredibly exciting opportunity where you’ll get to be Uphold's voice and will use empathy and product expertise to ensure our users feel understood and valued. Your mission will be to solve customer issues...

About the team: We work in cross-functional, autonomous teams. We follow continuous delivery best practices executed on top of a modern technology stack.  Our products are built for developers, by developers. Technological excellence is at the heart of what we do.   We are pragmatic and customer-focused. We strive to find the right set of trade-offs in order to validate our hypothesis as early as possible, iterating on our products based on customer feedback.  We communicate transparently. We do weekly all-hands where we get together to discuss company performance and goals. We are a flexible international team focused on creating cool stuff. Some of us prefer to work together in one of our offices and others prefer remote. For us, there's no difference as long as you have an excellent internet connection and are able to overlap with the team between 3 pm and 6 pm, CEST timezone.  Also, we are backed by some of the leading investors in Silicon Valley and...

What you will love about Sidetrade and why you should be working here Sidetrade is a leading Global software solutions technology company with a vision to help companies unlock value from their customers using Artificial Intelligence. A SaaS pioneer for 20 years, our unique Customer Platform helps accelerate business to improve working capital and drive more revenue. Aimie, our built-in AI assistant, recognizes customer behavior patterns, makes immediately actionable recommendations and delivers better business results. We are a profitable company with a double-digit growth rate, our company have been listed on the French stock exchange since 2005. With modern offices in exciting cities such as Paris, London, Birmingham, Dublin and New York City, Together, we are transforming the way businesses work. We empower marketing, sales and finance teams to grow sales and accelerate cash, using software, big data and industry-leading AI. We are creative and smart people who are...

Location:   5 Merchant Square, London W2 1AS Salary : Competitive  About BCB Group BCB Group is an innovator in banking and payment services. We believe in the revolutionary power of cryptocurrency and blockchain and our mission is to build the world’s leading financial hub for the digital asset economy. In order to achieve this,, we aim to provide reliable and robust banking and payment services. Our team consists of significant financial, legal and regulatory expertise and we are building foundational financial and technological infrastructure that caters to the companies who need it most. BCB Group counts many of the most reputable companies in our industry as clients including Coinbase, Bitpay, Bitstamp, Gemini, Galaxy Digital, Kraken and more.  The cryptocurrency and blockchain industry is still very much in its infancy and we at BCB are helping shape the way the industry evolves. We are looking for talented, motivated and crypto-passionate individuals to help...

Mambu is the leading SaaS core banking engine. If you’re a customer of the largest digital bank in the Americas or Europe, then you’ve probably interacted with our platform and didn't even know it. We are at the heart of what makes digital banks and lenders work, the system that processes banking transactions and updates accounts and other financial records from deposits to loans and credit balances. But we are different.  We are not just cloud-native, lean and flexible, we are helping revolutionize financial services globally. We are in a growth phase and we’ve only just begun. To help us on our mission, we bring together people with the best skills and attitude. It doesn’t matter where you are from, what matters is the impact you have and your passion to make a difference. To continue our success story we are looking for an enthusiastic   Customer Success Manager   to be a part of our growing team, to establish and nurture long-lasting relationships with Mambu's existing...

An early-stage fintech company looking for a compliance specialist Are you excited about and have a desire to work in the Fintech sector.  We are looking for smart and motivated people with problem-solving skills, that are resourceful and are tech and Internet savvy. Knowledge of payments products is desirable. An early-stage fintech company focusing on transactional banking, international remittances, payments and foreign exchange for Small Medium Enterprises and Private individuals is looking for hands-on compliance person with a sounds understanding of Risk-Based Approach and onboarding and monitoring processes for transactional banking and payments.  40% of the job will be focusing on reviewing customer files and transactions and making compliance decisions. Further 30% of the job will be testing systems, maintaining process documentation and policies, while further 30% on keeping abreast of new compliance and regulatory developments and planning for the...

An early-stage fintech company looking for people with specific skills.  Are you excited about and have a desire to work in the Fintech sector.  We are looking for smart and motivated people with problem-solving skills, that are resourceful and are tech and Internet savvy.  Knowledge of payments products is desirable An early-stage fintech payments company focusing on international remittances, payments and foreign exchange for Small Medium Enterprises is looking for accounts payable/customer payments support person with the knowledge of bookkeeping to work alongside Operations Leader. The new hire will spend 70% of the time on processing payments, adding beneficiaries, following up on payments issues, liaising with suppliers and internal stakeholders, taking to Client’s Accounts Payable staff, on-boarding suppliers and payment customers into the system; while 30% of time will be spent on bookkeeping and other projects.  This role would suit enthusiastic...

Internship – gain experience at an early stage FinTech   Knoma is seeking an intern to join the team! This is a three-month, paid internship in London, with the possibility of a full-time job afterwards. About Us Knoma provides a payment solution and marketplace for lifelong learning. We’re passionate about tackling the digital skills gap as the global economy shifts into the fourth industrial revolution. We help people looking to future-proof their career by reducing the barrier of payment and removing the pain point of sourcing technical courses. Knoma is built upon a firm belief in the importance of lifelong education to drive improvements in our customers’ future prosperity. We believe education should be accessed at a lower price point in short, frequent bursts, with a focus on gaining technical, digital and data skill-sets. We’re a hungry team, who wake up everyday motivated to drive change and make a big impact. Interested? Read below and get in touch!...