75 Customer Service jobs

Description   About the Role The Relationship Management Consultant plays a vital role in building the relationship with our applicant and borrower base. SoFi’s Frontline Team fields inbound customer inquiries and processes loan applications.  In this role, you will act to resolve member dissatisfaction; make outbound contact to members who contact SoFi; provide Operations support to the SoFi Business Development team; and act as a rapid response unit for special projects as assigned. Additionally, when available and as needed, the Customer Service Representative will support other Customer Service Representative teams as well as Reviewer teams. By joining SoFi, you're joining a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be the center of our members’ financial lives. We created student loan refinancing, addressing the biggest...

We're looking for detail-oriented, empathetic problem solvers to join our remote Customer Operations (COps) team. At Monzo, we’re building a new kind of bank. One that lives in your smartphone and helps you take control of your money. We're on a mission to make money work for everyone and to do this we need to grow our amazing customer support team to make sure every customer gets access to 24/7 customer support through our app and on the phone.  🚀 COps are the heart of Monzo  ❤️ You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of Monzo, and the main way our customers communicate with us. We want to delight our customers in any way possible. It can be something small like wishing someone a happy birthday. Or something bigger, like cycling a new bank card over to someone who needs it urgently. What will you be doing day-to-day?  💬 Providing the best customer...

Internally known as Squad Captain Manager. We’re looking for an experienced Senior Customer Support Manager who has developed, supported and inspired leaders. You will be an empathetic, strategic leader to support our distributed Squad Captains and Customer Operations (COps) team. Our  customer operations  team is at the heart of Monzo Every person in this team cares about our customers’ problems and is empowered to solve them quickly and with minimal fuss. We work in small squads of 8-10 people, which are split between communication channels and time periods. Some squads specialise in social media responses, helping customers over the phone or responding via in-app chat. As Squad Captain Manager, you’ll provide support and leadership Each Squad Captain supports and coordinates the work of their team members. You’ll directly manage and support our distributed Squad Captains so they can meet their personal and professional development...

We're looking for detail-oriented, empathetic problem solvers to join our Customer Operations (COps) team working Friday night, Saturday night and Sunday night team based remotely. At Monzo, we’re building a new kind of bank. One that lives in your smartphone and helps you take control of your money. We're on a mission to make money work for everyone and to do this we need to grow our amazing customer support team to make sure every customer gets access to 24/7 customer support through our app and on the phone.  🚀 COps are the heart of Monzo  ❤️ You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of Monzo, and the main way our customers communicate with us. We want to delight our customers in any way possible. It can be something small like wishing someone a happy birthday. Or something bigger, like cycling a new bank card over to someone who needs it urgently. What will...

We're looking for detail-oriented, empathetic problem solvers to join our Customer Operations (COps) team working 2 days (16 hours per week) on weekends in our Cardiff office (check out what our team say about working in Cardiff  here ) and being remotely based.  At Monzo, we’re building a new kind of bank. One that lives in your smartphone and helps you take control of your money. We're on a mission to make money work for everyone and to do this we need to grow our amazing customer support team to make sure every customer gets access to 24/7 customer support through our app and on the phone.  🚀 COps are the heart of Monzo  ❤️ You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of Monzo, and the main way our customers communicate with us. We want to delight our customers in any way possible. It can be something small like wishing someone a happy birthday. Or...

Credit Karma's mission is to make financial progress possible for everyone. We help over 80 million people improve and maintain their financial health. We are growing our product beyond credit scores into tax, credit cards, mortgages, loans, and insurance. We are well-positioned to become the main touchpoint for consumer finance, but there is so much work left to do! We're a fast-growing startup and embrace a culture where Karmanauts are encouraged to invent, innovate and scale products and technology. Join the Talent Operations team; we are partners who work collaboratively to empower Karmanauts to unlock each other’s greatest potential! Interns joining will have the opportunity to work with cross functional teams in information technology, workplace services, compliance, finance, legal, recruiting and human resources. You will work side by side with our HR Associate to broaden the Karmanaut experience.   Help Talent Experience build and streamline onboarding...

As a Senior Premier Support Engineer, you will be working directly with our customers to audit, document, troubleshoot, customize, and advise on their Natural Language Processing (NLP), machine learning solution. You will be responsible to mentor the Premier Support Engineers and work with Core Support Engineers to receive tickets submitted through our JIRA Service Desk system and follow-up with the customer. The Senior Premier Support Engineer will be responsible for meeting team SLAs and handling customer escalations.  Using a positive attitude and great communication skills you will be driving our relationship with our customers, providing them consultancy services and advising them on best practices. This role should have experience of Big Data technology (e.g. Hadoop, ElasticSearch, etc.) and be competent in UNIX, scripting and databases. Specific duties include but not limited to: Work with multiple customers understanding their unique customizations...

Method is looking for an energetic Customer Success rep with experience setting up and training customers on software systems, preferably CRM. The Customer Success rep we are looking for is empathetic to customers, tech savvy, and a patient communicator. Your job is to ensure our customers are successful in achieving their desired outcome with Method through the best experience possible.   Product and company Method creates web applications for small and medium sized businesses (SMBs).  Our flagship product is Method:CRM, a web application made specifically for small businesses using QuickBooks accounting software.  What sets Method apart is our ability to create customized solutions for individual SMBs.  This is all facilitated by our patented accounting synchronization engine. We are already a successful startup with a substantial base of paying customers.  We are looking for the right individuals to help skyrocket our growth.   Responsibilities We are looking...

Do you have a passion for the restaurant industry? Are you a restaurant professional looking for a little more work-life balance?  If this sounds like you, you’ve come to the right place! TouchBistro is looking for a Menu Specialist to join our outstanding Customer Success team. We pride ourselves on a team built out of restaurant professionals, who work towards the success of restaurants all over the world!   Our Menu Specialists are responsible for kickstarting the onboarding process for customers in over 100 different countries! The successful candidate will have restaurant experience, excellent communication (verbal and written) skills, ability to work under pressure, and a process driven approach to ensuring an easy, smooth, friendly & efficient onboarding process for our customers. The ability to engage clients in a positive and professional way through the Menu process is your key to success. You strive to understand each client’s business and will provide direction...

Do you have a passion for the restaurant industry and technology? Are you the unofficial Tech Support for your family and friends? Are you looking for a friendly and collaborative team environment where your problem solving skills are challenged on a daily basis? Sick of the 9 to 5 life or looking for flexible full time hours? TouchBistro is looking for a Tech Support Agent to join our growing team to support our customers when they need it most. We pride ourselves on a team built out of restaurant professionals and tech-savvy individuals, who work towards the success of restaurants all over the world! The Technical Support Agent is one of the first line of support for any venues using the TouchBistro point-of-sale (POS) solution. A successful candidate will have excellent communication (verbal and written) skills, ability to work under pressure, and a process driven approach to troubleshooting.   YOUR DAY-to-DAY Provide  24/7 product support via phone and email...

TouchBistro is looking for an awesome Product Installation Technician to join our New York team!  The successful candidate will be responsible for conducting onsite installs and configuration for our New York City customers.  A strong background in tech, installation, and networking is a must, along with the ability to work in time sensitive situations and have a process driven approach to troubleshooting hardware and networks.  Being a self proclaimed foodie, or having a passion for the restaurant industry is a plus as you will be onsite in restaurants all over the city!   YOUR DAY-to-DAY Perform  onsite installation & configuration of TouchBistro hardware, including: tablets, servers, payment terminals, printers, and other POS related devices Configure & Deploy  networks and routers within each venue Configure  Mac OSX Evaluate  & provide installation recommendations Provide  proactive onsite support for customers Coordinate  with other Field...

Do you have a passion for the restaurant industry and technology? Are you the unofficial Tech Support for your family and friends? Are you looking for a friendly and collaborative team environment where your problem solving skills are challenged on a daily basis? TouchBistro is looking for a Tech Support Agent to join our growing team to support our customers when they need it most. We pride ourselves on a team built out of restaurant professionals and tech-savvy individuals, who work towards the success of restaurants all over the world! The Technical Support Agent is one of the first line of support for any venues using the TouchBistro point-of-sale (POS) solution. A successful candidate will have excellent communication (verbal and written) skills, ability to work under pressure, and a process driven approach to troubleshooting.    YOUR DAY-to-DAY Provide  product support via phone and email Respond  to customer support requests in a timely manner Troubleshoot...

TouchBistro is looking for an awesome Product Installation Technician to join our UK team!  The successful candidate will be responsible for conducting onsite installs and configuration for our UK customers.  A strong background in tech, installation, and networking is a must, along with the ability to work in time sensitive situations and have a process driven approach to troubleshooting hardware and networks.  Being a self proclaimed foodie, or having a passion for the restaurant industry is a plus as you will be onsite in restaurants all over the city!   YOUR DAY-to-DAY Perform  onsite installation & configuration of TouchBistro hardware, including: tablets, servers, payment terminals, printers, and other POS related devices Configure & Deploy  networks and routers within each venue Configure  Mac OSX Evaluate  & provide installation recommendations Provide  proactive onsite support for customers Coordinate  with other Field Technicians and...

Do you want to join a fast-growing company with huge upside; such a great opportunity that the lead investor is Goldman Sachs? At nanopay, we are driven by a passion to transform the way the world moves money by creating a global payment network to transfer value as easily as sending a text. And, we're getting noticed - Forbes and WSJ are writing about us to name a few. About nanopay nanopay is an exciting Fintech company with its head office based in downtown Toronto. Payments are increasingly becoming digital - and the need for a frictionless® platform that securely stores and moves money in an instant without intermediaries is essential to reducing the cost and risk of payments. Meet nanopay - we are transforming the way the world transacts. Designed by Dr. David Everett, one of the world's foremost leaders in digital currency, the platform is a fully distributed payment system with a patented messaging protocol to enable secure, instantaneous payments across a number of...

Dream Payments  is a next generation mobile payment solution provider that enables merchants of all sizes to streamline payment processing anytime, anywhere while improving their customer’s experience. Our cloud based payment platform combined with a low cost mobile point of sale device provides the most cost effective, low risk and flexible end-to-end mobile payment solution. Dream Payments partners with industry leading enterprises to provide secure and robust payment processing solutions to their customers. We custom develop and sell the entire payments solution, from terminal hardware, mobile point of sale applications, web portal applications, to back office services, all in-house. Dream Payments is expanding and looking to add a driven  Merchant Services Support Lead  to their Stamford office in Connecticut. Responsible for the management of, and all activities surrounding the Merchant Help Desk and Account Boarding, including developing and maintaining formal, written...

Dream Payments  is a next generation mobile payment solution provider that enables merchants of all sizes to streamline payment processing anytime, anywhere while improving their customer’s experience. Our cloud based payment platform combined with a low cost mobile point of sale device provides the most cost effective, low risk and flexible end-to-end mobile payment solution. Dream Payments partners with industry leading enterprises to provide secure and robust payment processing solutions to their customers. We custom develop and sell the entire payments solution, from terminal hardware, mobile point of sale applications, web portal applications, to back office services, all in-house. Dream Payments is expanding and looking to add a driven  Merchant Services Operations Manager  to their Stamford office in Connecticut. This Manager will oversee and manage the company’s Merchant Processing Operations. The ideal candidate will be knowledgeable in Card-Not-Present, and...

Dream Payments  is a next generation mobile payment solution provider that enables merchants of all sizes to streamline payment processing anytime, anywhere while improving their customer’s experience. Our  cloud based payment platform  combined with a low cost mobile point of sale device provides the most cost effective, low risk and flexible end-to-end mobile payment solution. Dream Payments partners with industry leading enterprises to provide secure and robust payment processing solutions to their customers. We custom develop the entire payments solution, from terminal hardware, mobile point of sale applications, web portal applications, to back office services, all in-house. As part of the Dream Payments team, you will have the opportunity to experience the breadth of technologies that make up the  DNA of our patented platform, which includes the latest enterprise technologies from vendors such as  IBM, VMWare, Apple, Android, and Microsoft. Dream Payments is expanding...

Dream Payments  is a next generation mobile payment solution provider that enables merchants of all sizes to streamline payment processing anytime, anywhere while improving their customer’s experience. Our  cloud based payment platform  combined with a low cost mobile point of sale device provides the most cost effective, low risk and flexible end-to-end mobile payment solution. Dream Payments partners with industry leading enterprises to provide secure and robust payment processing solutions to their customers. We custom develop the entire payments solution, from terminal hardware, mobile point of sale applications, web portal applications, to back office services, all in-house. As part of the Dream Payments team, you will have the opportunity to experience the breadth of technologies that make up the  DNA of our patented platform, which includes the latest enterprise technologies from vendors such as  IBM, VMWare, Apple, Android, and Microsoft. Dream Payments is expanding...

easyfinancial  has been providing personal loans since 2006.   With over 200 branches across Canada, we are a leading provider of financial products and services, including unsecured consumer loans, prepaid cards and credit repair products that cater to underserved Canadians that do not have access to products and services from traditional financial institutions.    So What Will You Do As A Branch Manager? Provide superior customer sales experiences  by quickly and professionally handling customer inquiries while promoting and selling financial services Maximize sales revenues  by administrating customer accounts, providing input to every sale and managing collection activities to increase financial and managerial effectiveness Manage collections  by ensuring that collection calls are made and over-due financial accounts meet company operations standards Manage staff and daily operations  including the implementation of new corporate strategies and operational...

easyfinancial  has been providing personal loans since 2006. With over 200 branches across Canada, we are a leading provider of financial products and services, including unsecured consumer loans, prepaid cards and credit repair products that cater to underserved Canadians that do not have access from traditional financial institutions.   So   what   will   you   do   as   a   Financial   Service   Representative? You will build  superior   customer   sales   experiences  by engaging, listening and understanding the financial needs of potential customers and matching their needs to our lending solutions in a pleasurable sales environment You will demonstrate   compassion   and   empathy  toward customers to be able to hear their story and help with the most appropriate sale of our financial services based on individual needs You will welcome   and   engage   customers  visiting your branch location or by actively prospecting new clients through a combination...