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Nexonia Toronto, ON, Canada
Feb 16, 2018
Full time
Reporting to the VP of Strategic Alliances, the Partner BDM works strategically with partners to create strong relationships and increase sales through the NetSuite partnership channel. As all of our brands grow, the role will allow you to work with other businesses to demonstrate that is an essential tool for their organization. You will focus on prospecting a multitude of opportunities within your Territory as well as building and maintaining relationships on multiple levels focused mainly with NetSuite and their partners. Prepare to be challenged and see what possibilities this new opportunity can bring! Responsibilities                                                                 Grow and develop our network of strategic alliances through creating awareness, prospecting, lead follow-up and networking Educate partners on how to Identify sales opportunities with partners and coordinate efforts with the territory Account Executive Sign on new partners, whether they are referred by webinars, tradeshows, other partners, clients etc. Keep in touch with current partners to continue to build and maintain a working relationship Be the partner’s first point of contact - they need to be able to come to you for anything - Issues, concerns, praise! Have a working knowledge of Tallie/Nexonia, the system, what we offer, and be able to speak to the partners in a professional and eventually relaxed manner Have a working knowledge of the partner programs, the benefits to each and know what to suggest to the partners. Help them to select which program would be best for their business. Must be confident, fun, outgoing, and professional Should to be comfortable in big crowds and talking with potential clients both in a group and one on one Have the ability to handle criticism in a positive manner - humility can go a long way. Bachelor’s Degree, Diploma, or equivalent experience 3-5 years of successful B2B sales experience  with a strong emphasis on acquiring new partners Experience with Accounting software including NetSuite is an advantage Strong experience managing partner relationships Ability to build strong relationships through phone, email and web presentations Proven track record as a top sales performer Self-starter with ability work independently, prioritize tasks and achieve objectives A desire to provide strong customer service in order to delight our current and future customer base Excellent communication skills with a personality that works well in a team environment Results-driven with an ability to foresee challenges and plan ahead Willingness to go beyond the core areas of responsibility to ensure the business is able to achieve its goals A roll-up your sleeves attitude and a desire to learn and grow in the role
Nexonia Toronto, ON, Canada
Feb 16, 2018
Full time
Reporting to the Vice President, Customer Success, the Manager of Customer Success is responsible for leading a team of CSM’s for our Nexonia and Tallie brands. They are responsible for continuing to develop and scale the team for future growth. This includes being involved and present for high profile accounts, as well as responsible for performance evaluations, coaching employees in their continued development.   Responsibilities: Responsible for leading the CSM team, including employee development and performance reviews. Overall accountability for revenue and customer retention and expansion goals. Own and drive the overall relationship with high profile customers converting them into advocates for our brands, which includes: Ensuring retention, increasing adoption and overall satisfaction. Ensure that CSM’s are conducting regular customer health checks by monitoring product usage, support case volume, NPS, CSAT and have appropriate calls to action. Work to identify any up-sell opportunities for license expansion of existing products and identify for Sales department any new cross-sell opportunities. Introduce where appropriate, new processes and systems to allow the CSM team to scale effectively. Advocate customers needs/issues with functional teams (Customer Support, Product, Sales, Marketing, Education) to ensure timely resolution to customer requests or issues. Maintain in-depth product knowledge and stay up-to-date with ongoing product releases all while educating customers on product enhancements and improvements. Be accountable for Customer Success KPI’s (% customer retention, % dollar retention with reductions and upsells, Headwind, Tailwind, Net Revenue Retention, Termination KPI’s (Reasons, ARR/MRR lost), At risk customers). Learn industry best practices and identify how Nexonia solutions can be leveraged to implement these practices for customer success. Qualifications: Degree/Diploma at a post-secondary educational institution. 3-5 years as a Customer Success Manager or related Customer Service (B2B) experience would be an asset. 1-2 years as a Manager for an Account Management or CSM team. Experience with Salesforce platform. Experience with Zendesk, JIRA or other ticketing system platforms. Prior experience in Customer Success or related history of increasing customer satisfaction, adoption, and retention. Familiarity working with clients of different sizes. Impeccable written and verbal communication skills. Detail oriented and analytical. Strong team player but still a self-starter. Thrives in a multi-tasking environment and can adjust priorities on-the-fly. Excellent track record of maintaining customer relationships. Physical Requirements: Occasional lifting up to 10 pounds Must be able to work in a climate controlled, office environment Vision must be good or corrected to normal to perform normal job duties Hearing must be good to have the ability to understand information to perform job duties Sitting for extended periods of time Manual dexterity needed for keyboarding and other repetitive tasks
Nexonia Toronto, ON, Canada
Feb 16, 2018
Full time
The Implementation Specialist is responsible for implementing new clients on the Nexonia expense management software. Responsibilities: Provide exceptional customer service to clients by phone, email and via web Participate in customer implementation kick-offs and requirement gathering sessions  Configure the Nexonia product to meet the needs and requirements of the implementation Provide regular status updates to Project Manager on implementation deliverables and milestones   Bachelor’s Degree or Diploma in a relevant discipline 1-2 years in a similar supportive role with a technology based solution Knowledge of CRM tools (e.g. Salesforce.com) and Microsoft Office Great project management, analytical and problem-solving skills Superior listening, written and verbal communication skills Physical Requirements: Occasional lifting up to 10 pounds Must be able to work in a climate controlled, office environment Vision must be good or corrected to normal to perform normal job duties Hearing must be good to have the ability to understand information to perform job duties
Nexonia Toronto, ON, Canada
Feb 16, 2018
Full time
Reporting to the Manager, Customer Success, the Customer Success Manager will be responsible for maintaining relationships with our existing customers. This includes being a dedicated Customer Success Manager for assigned customer accounts and owning retention, expansion and overall customer satisfaction. You have the best customer management and business consultancy skills around. You’re passionate about engaging our customers and being proactive in ensuring that they are achieving full value realization of our products and services. You have impeccable relational skills and can create win/win environments for all parties that you work with. Major Accountabilities: Own and drive the overall relationship with assigned SMB customers, which includes: Ensuring retention, increasing adoption and overall satisfaction. Establish a trusted/strategic advisor relationship with each assigned customer account and drive continued value of our products and services. Conduct regular customer health checks by monitoring product usage, support case volume, NPS, CSAT and have appropriate calls to action. Perform QBR’s on assigned customer accounts, identify any customers at risk of not renewing and develop nurture programs to bring at-risk customers back to health. Work to identify any up-sell opportunities for license expansion of existing products and identify for Sales department any new cross-sell opportunities. Advocate customers needs/issues with functional teams (Customer Support, Product, Sales, Marketing, Education) to ensure timely resolution to customer requests or issues. Maintain in-depth product knowledge and stay up-to- date with ongoing product releases all while educating customers on product enhancements and improvements. Establish & grow relationships and build credibility with key client contacts at a senior level. Qualifications: Degree/Diploma at a post-secondary educational institution. 1-3 years as a Customer Success Manager or related Customer Service (B2B) experience would be an asset. Experience with Salesforce platform. Experience with Zendesk, JIRA or other ticketing system platforms. Prior experience in Customer Success or related history of increasing customer satisfaction, adoption, and retention. Familiarity working with clients of different sizes. Impeccable written and verbal communication skills. Detail oriented and analytical. Strong team player but still a self-starter. Thrives in a multi-tasking environment and can adjust priorities on-the-fly. Excellent track record of maintaining customer relationships. Physical Requirements: Occasional lifting up to 10 pounds Must be able to work in a climate controlled, office environment Vision must be good or corrected to normal to perform normal job duties Hearing must be good to have the ability to understand information to perform job duties Sitting for extended periods of time Manual dexterity needed for keyboarding and other repetitive tasks