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Zopa London, United Kingdom
Nov 12, 2017
Full time
At Zopa, we’re shaping the future of finance.   We offer simple loans and smart investments that help people take control of their finances and do more with their money. In the 12 years we’ve been in business, we’ve helped more than 60,000 people lend over £2 billion to 246,000 UK consumers.   And our journey’s only just beginning. In November 2016 we announced our plans to build a next generation bank so that we can bring a greater range of smart, ethical finance products to even more people.   Role overview   As a ServiceNow Analyst Developer at Zopa you will be responsible for the Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and Zopa requirements.   As an expert in ITIL, you will also be knowledgeable on the capabilities of the ServiceNow platform and insights on the preferred/best practice way to implement requirements.   Having established business and technical requirements, you will work to agree scope and delivery plans, agree resourcing, timelines and sourcing models and be actively engaged in the delivery, whether it be in-house or with a 3rd Party delivery team. Working closely with Monitoring Solutions, IT and Infrastructure Support and Software Delivery teams, you will ensure effective integration with other platforms, driving automation and orchestration whenever possible.   You will be responsible for technical delivery (including development, testing and implementation) using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc, following Agile delivery methodologies.   Your drivers will be Agile, efficiency, flexibility and user experience and satisfaction.   Key responsibilities Agile working practices (Scrum & Kanban) Strong programming experience, including JavaScript, Jelly, HTML and XHTML, XML, CSS, AJAX, JSON, AngularJS, CSS Experience in Design and Implementation of ServiceNow Process Forms and workflow Experience in Design and Implementation of ServiceNow Automation Platform ITILv3 certified, an expert in Incident, Problem, Change Management, Self Service, CMDB Understanding of Software as a Service Understanding of SOAP, REST and Web Services concepts Should have prior experience in integrating tools in ServiceNow or other similar tools using MidServer, webservices, email etc. Hands-on design, development and deployment experience with the  Service-now.com  platform Knowledge of technical components such as LDAP, VPN, SSL and other such technologies Be an Evangelist for the standardised and cross business use of approved tools and practices 09:00 to 17:30 weekdays, plus additional hours as required in a 24/7 environment Requirements Monitoring Solutions integration experience – ideally AppD Logstash experience - Splunk / ELK desired Automated Call-out experience - PagerDuty / XMatters ServiceNow experience expert Automation Tools, Chef, Jenkins, Puppet, Ansible Front End development and UI experience, Dashboard creation Good knowledge of AI and ML Good understanding of Agile and Software engineering principles Excellent succinct but detailed communication skills, written and verbal Keeps a cool head under pressure Excellent interpersonal, influencing skills, interacting appropriately with technical and business resources, driven but courteous Understanding of Enterprise Architecture, on-prem and cloud IT environments Strong analytical/fault finding/diagnostics/trouble-shooting skills Methodical approach to problem solving and attention to detail Flexible and ‘can-do’ attitude Effective time management skills; with the ability to work on multiple tasks simultaneously, prioritising tasks, shifting priorities, fluctuating workloads, deadline pressures Degree level education or equivalent experience ITIL expert Strong technical competencies resulting from previous working experience at expert level within an IT operational or support environment. Experience of monitoring Amazon Web Services Cloud native, containers, Kubernetes knowledge and experience desired
Zopa London, United Kingdom
Nov 12, 2017
Full time
At Zopa, we’re shaping the future of finance.   We offer simple loans and smart investments that help people take control of their finances and do more with their money. In the 12 years we’ve been in business, we’ve helped more than 60,000 people lend over £2 billion to 246,000 UK consumers.   And our journey’s only just beginning. In November 2016 we announced our plans to build a next generation bank so that we can bring a greater range of smart, ethical finance products to even more people.   Role Overview   As the Senior Change Manager at Zopa you will lead and ensure that standardised methods and procedures are used for efficient handling of all Changes. A Change is a planned event that results in a new status of one or more configuration items (CIs) or a Software release or update, which is communicated to stakeholders, approved by management to take place. A Change may enhance a business process, fix a defect or bug, update software, firmware or hardware or be a general enhancement or improvement to Zopa’s Products, Services or Infrastructure – all to be managed to minimise negative impact to Zopa and its Customers. The main aims of Zopa Change Management include: ·       Minimal disruption of services during Change ·       No follow-on outages or defects introduced ·       Reduction in back-out activities ·       Economic use of resources involved in the Change   Common change management terminology includes: There are three types of changes at Zopa: Standard Change (pre-approved), Normal Change (follow the process), Urgent/Emergency Change (expedited approval).   Role responsibilities Develop, refine and manage Change Process to aid safe adoption of new Technology Systems, Product Releases and updates Identifying business Change impacts arising from Change Assessing and advising on business readiness to Change Assessing Change deployment / release process for completeness Ensuring roll-back plans are available and executable Working with Change benefit owners to ensure benefits are clearly defined, agreed, measured Managing weekly CAB, documenting and communicating Review and approve Changes Ensure Changes are effectively communicated and approved by relevant stakeholders End to end responsibility for Change Management Review all Changes and ensure defined process has been followed Release Management of Software for Product Tribes Be an Evangelist for the Change Management Process 09:00 to 17:30 weekdays, plus additional hours as required to support the function and business Role requirements Excellent succinct but detailed communication skills, written and verbal Keeps a cool head under pressure Excellent interpersonal, influencing skills, interacting appropriately with technical and business resources, driven but courteous Demonstrable experience in a Change Management Role within IT Understanding of Enterprise Architecture, on-prem and cloud IT environments Strong analytical/fault finding/diagnostics/trouble-shooting skills Methodical approach to problem solving and attention to detail Kepner-Tregoe or similar exposure an advantage Flexible and ‘can-do’ attitude Effective time management skills; with the ability to work on multiple tasks simultaneously, prioritizing tasks, shifting priorities, fluctuating workloads, deadline pressures Degree level education or equivalent experience ITIL Certified  Strong technical competencies resulting from previous working experience at expert level within an IT operational or support environment. Experience of Amazon Web Services and/or Google Cloud Platform Virtualisation, containers, Kubernetes knowledge and experience desired
Zopa London, United Kingdom
Nov 12, 2017
Full time
At Zopa, we’re shaping the future of finance.   We offer simple loans and smart investments that help people take control of their finances and do more with their money. In the 12 years we’ve been in business, we’ve helped more than 60,000 people lend over £2 billion to 246,000 UK consumers.   And our journey’s only just beginning. In November 2016 we announced our plans to build a next generation bank so that we can bring a greater range of smart, ethical finance products to even more people.   The Zopa IT Infrastructure team is at the core of Zopa.  The team is pivotal to the day to day running of all IT systems for our external customers.   With our technology currently spread across two data centres and in the cloud we are continuing to expand our IT estate to cope with the continued demand of our service.     About the role:   As a Senior Infrastructure Engineer you will form part of the team which is not only responsible for the daily running of IT systems, but also where Zopa IT is going next.  Zopa utilises multiple technologies across a large number of applications and the team is responsible for supporting the entire stack from hardware through to delivery of applications.  Within the Zopa Agile environment you will be exposed to rapid change and the adoption of the latest technologies to further enhance the Zopa systems.    Key Skills: Project Management VMware Networking and security Load balances (eg. F5 LTM) Microsoft Windows Server Systems Netapp Storage Have initiative and the ability to plan and prioritise work efficiently Have attention to detail and commitment to quality Ideally, you will also have had some experience of: AWS Kafka Kubernetes Scripting languages Splunk Linux
Zopa London, United Kingdom
Nov 12, 2017
Full time
At Zopa, we’re shaping the future of finance.   We offer simple loans and smart investments that help people take control of their finances and do more with their money. In the 12 years we’ve been in business, we’ve helped more than 60,000 people lend over £2 billion to 246,000 UK consumers.   And our journey’s only just beginning. In November 2016 we announced our plans to build a next generation bank so that we can bring a greater range of smart, ethical finance products to even more people.   You will help to remove inefficiencies in the way Zopa use (or don’t use) technology to drive value for the business. Automating, helping to design and support the various technology infrastructure to help Zopa grow. Both in our self-hosted datacentres and the cloud.   The platforms team has been created to improve the way we deliver our infrastructure and evolve the DEVOPS culture at Zopa.  The team is responsible for evolving our infrastructure platforms to be drivable by our development tribes so that they can be more autonomous and agile, replacing tickets with APIs, designing properly reliable services whilst also supporting the security processes that are required in an FCA audited environment.  We aim to curate the right selection of technologies, such as cloud providers, container platforms, monitoring, metrics and logging, open source projects, in order to achieve the goals on our platform roadmap.   Day to day, you might be automating infrastructure deployment to AWS with terraform, improving our application release processes and pipelines, upgrading our container platforms to the latest version of Kubernetes and utilising the latest features, and designing processes and tools that help our developers to take more control of their products and the infrastructure they need.   Job Requirements: A deep knowledge of building and maintaining Kafka clusters (mirroring Kafka across multiple datacenters) Broad knowledge of technology, with the ability to deep learn specific stacks A good knowledge of at least one programming language and the willingness to dabble in others (ruby, Go, python, .NET) Linux administration (Ubuntu, CoreOS) Experience with configuration management (Packer, Puppet, Chef, etc..) Exposure to cloud infrastructure Shell scripting (Bash, Powershell) Knowledge of event streaming Linux containers and orchestration (Docker, Kubernetes) Ability to troubleshoot and tune performance
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