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Techlink Systems Inc. San Francisco, CA, USA
Apr 08, 2020
Full time
Techlink Systems Inc., is currently seeking a Technical Writer in San Francisco to join our team!  Company Website: https://www.techlinksystems.com/ Salary: $140K annually, Full time permanent role What you’ll do as a Technical Writer : Administer the documentation repository Analyze existing and potential content, focusing on reuse and single-sourcing opportunities Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience Standardize content to meet content, formatting, and template requirements Work with internal teams and subject matter experts to obtain an in-depth understanding of applications/systems/ processes/products and ensure the information is accurately documented Align operational activities with process controls based upon compliance and policy requirements Proactively review work queues, respond to requests in a timely manner, review and resolve assigned requests, and effectively communicate status and resolution details to ensure user satisfaction and productivity Must always be diligent in protecting client data confidentiality, integrity, and availability Demonstrate knowledge of Bank standards and processes Remain informed of job-related issues through networking, training programs, seminars, and trade publications Attend meetings and maintain a flexible work schedule Perform other duties and responsibilities as required or assigned by supervisor Complete and adhere to First Republic Bank’s regulatory requirement trainings in a timely manner   Requirements: You could be a great fit if you have: Bachelor degree in an Information Technology /Computer Science /Engineering/Technical Writing discipline is desired 4+ years of relevant technical writing experience, with experience delivering documentation for an IT or IS organization Experience in Financial Services industry is preferred Knowledge of AWS, Azure, O365 Hands on experience with MadCap Flare desired Proficiency with MS Office tools, incl. Outlook, Excel, PowerPoint Strong working knowledge of Microsoft Word and SharePoint Working experience with Enterprise Service Management systems, e.g. ServiceNow preferred Basic understanding of network and system architecture concepts Basic understanding of load balancing, clustering, high availability, and disaster recovery Basic familiarity with the SDLC and software development Excellent attention to detail Ability to see the big picture and focus on Continual Service Improvement (CSI) Ability to create documentation that is concise, accurate, and adheres to agreed quality standards Ability to quickly grasp complex technical concepts and make them easily understandable in text and graphical representation Ability to manage multiple activities simultaneously Excellent written skills in English Understanding of core Bank business applications and operations, financial experience is a plus Willingness and ability to adapt to rapid change Strong interpersonal and organizational/project management skills, including the ability to meet deadlines, work in a team environment, follow written policies and procedures, and maintain superior customer service at all times Must exercise a reasonable amount of independent judgment under a minimum of supervision Able to work as a team player and as an individual contributor Provide extraordinary service Further the company culture and values Job demands: Must be able to review and analyze data reports and manuals; must be computer proficient. Must have excellent communication skills (written, verbal, via telephone or in person)   Sound like you? Apply below https://www.ziprecruiter.com/job/851b97a9   or send your resume to jawa@techlinksystems.com #JobsinSanFrancisco #TechnicalWriter #TechnicalWritinggigs #hiring #SanFranciscojobs #BayAreajobs #AWS #Azure #O365 #MadCapFlare #ServiceNow #JobsinSanFrancisco #TechnicalWriter #TechnicalWritinggigs #Hiring #SanFranciscojobs #BayAreajobs #AWS #Azure #O365 #MadCapFlare #ServiceNow #sanfranciscobayarea
Metro Bank London, UK
Apr 08, 2020
Full time
Do you love leading colleagues on best practice for information security? Can you educate colleagues on industry renowned cyber security frameworks? Are you able to transform teams to work in a secure agile environment? If yes, then we may have the role for you!  Here at Metro Bank, we take the security of our IT assets and the data of our customers extremely seriously. With a pipeline of highly complex and exciting projects underway, we are now looking to grow our Information Security and Cyber team to help guide our colleagues on these projects, so we can continue to grow in a safe and sustainable way. As a Lead Information Security and Cyber Specialist, you will provide support and oversight to change initiatives to make sure that security risk is embedded in accordance with the Bank’s risk management and information security framework. So what would you be doing? • Working closely with architecture, digital and other delivery colleagues to make sure security by design is imbedded across the Bank• Supporting and advocating information security design across the Bank• Providing guidance and assurance activities within agile change initiatives• Defining requirements and assessing them throughout the project life cycle• Conducting risk assessments and providing guidance on remediation activities• Making sure appropriate security testing is completed • Identifying and reporting on applicable security management information You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow• Able to work and learn quickly in a fast paced, fun and dynamic environment• Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders• We believe in “one in, one up” at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role!• Naturally you will have a wealth of experience working as an Information Security and Cyber Specialist within a complex IT environment• The role requires you to have in-depth knowledge of best practice security frameworks such as; NIST, ISO, COBIT and CSA• You need to be comfortable and confident in challenging colleagues on implementing the right assurances and controls across the Bank• In order to really excel and be amazing in this role you need to understand networks, security and web applications• We would get really excited if you could demonstrate experience with DevOps, microservices, cloud solutions, PSD2, PKI and Agile Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck! #LI-Loveyourjobatlast