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figo Hamburg, Germany
Aug 14, 2018
Full time
About figo figo is Europe's first banking service provider. We are pioneers and innovators in the world of digital finance. As a FinTech business, we bring innovative services to the traditional banking and finance world. We combine experience, passion and commitment, connect all players in the financial world on equal terms, and drive the digitalisation of the financial industry. We want to keep growing and are looking for motivated and committed colleagues! Your role As a Senior IT Project Manager you are responsible for new projects along our entire product landscape as well as for the customer service. You are an expert in analyzing the needs of our customers and be the first contact person for them. Your responsibilities Managing projects along our entire product landscape Analysis customers needs and market trends based on our product vision Develop and set up new product initiatives and identify new business opportunities Acts as interface between different internal and external stakeholders and ensures our product initiatives connect to figo’s products and vision Preparation of product-level decisions Coordination of all activities for realizing the product initiatives in close collaboration with all stakeholders are involved  (including monitoring) Your profile Degree in business informatics or a comparable qualification with a high IT affinity Several years of professional experience in project management Working experience in managing IT Projects, preferable technical financial environment Deep knowledge of project management methods, process models and tools High Level of communication, presentation and moderation skills (german and english) Solid organizational skills Analytical mind-set and ability to understand business needs Problem-solving attitude What we offer At figo, you can bring your ideas to an international team and learn from the experience of your colleagues whilst driving forward your projects independently! Figo gives you the opportunity to design your own career and to become part of a fast-growing FinTech company that is changing the entire world of finance. You want to be a part of our figo family? Our colleague Bea will be happy to answer your questions. We look forward to receiving your CV or the link to your Linkedin/Xing profile! You can also send your documents to jobs@figo.io. For more information about figo as an employer, go to www.figo.io.
Plaid San Francisco, CA, USA
Aug 04, 2018
Full time
Plaid’s products are being used to enable thousands of developers to build the next generation of financial-services applications. When those developers have problems, they turn to the Plaid Support team. Our goal is to help our developers, as quickly and compassionately as possible, to keep their applications running and their end-users happy.   The Technical Support Manager leads a team of Technical Support Engineers (TSEs), guiding their development and supporting them in their day-to-day work. The manager’s primary responsibilities are to help TSEs grow in their career and to ensure they  and our customers are getting what they need to be successful.   Technical Support Managers work alongside their teams, interacting directly with customers, as well as with Engineering, Product, Design, Growth, and Sales to support and improve Plaid’s products and services. Success in this role is reflected in the success of the Support team–high quality products, satisfied customers, and satisfied team members. What excites you Responding to and resolving customer issues Meeting one-on-one with Support team members Planning and fostering Support career growth Providing regular, actionable feedback to Support team members Maintaining open communication channels within the Support team Serving as the voice of the customer and working with cross-functional partners to improve our products What excites us Servant-leadership mindset Customer-first attitude with a strong sense of empathy Familiarity with modern web services and APIs Analytical and data-oriented approach to problem solving Experience in people management Impeccable written communication skills Extra points for Experience leading a technical support team Software development experience and/or ability We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Plaid San Francisco, CA, USA
Aug 04, 2018
Full time
Plaid’s products are being used to enable thousands of developers to build the next generation of financial services applications. When those developers have problems, they turn to the Plaid Support team. Our goal is to help our developers, as quickly and compassionately as possible, to keep their applications running and their end-users happy.   A Technical Support Engineer’s primary responsibility is to resolve customer support requests. These are typically sent in through the Plaid dashboard, and can involve anything from helping a new developer integrate Plaid’s products into their application to debugging API request errors and tracking down the source of incorrect or incomplete data. Technical Support Engineers work with Plaid’s engineering teams to find and fix bugs, prioritize feature requests, and document Plaid’s products and features. Technical experience and empathy for customers are keys to success in this role. What you'll do Diagnose and provide creative solutions to complex customer problems Reproduce and debug customer-reported issues that span multiple layers of the technology stack Identify key trends in customer issues Serve as the voice of the customer and work with cross-functional partners to improve our products Contribute to the Plaid Help Center by creating articles to help troubleshoot common questions and issues Identify and recommend process improvements to deliver the highest level of customer satisfaction Work with Engineering teams to design and implement improvements to our internal support tools What excites us Customer-first attitude with a strong sense of empathy Familiarity with modern web services and APIs Analytical and data oriented approach to problem-solving Impeccable written communication skills Extra points for Experience with Go,  Node.js , or Python Experience providing technical/developer support at a technology company We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Plaid San Francisco, CA, USA
Aug 04, 2018
Full time
Plaid’s products are being used to enable thousands of developers to build the next generation of financial services applications. When those developers have problems, they turn to the Plaid Support team. Our goal is to help our developers, as quickly and compassionately as possible, to keep their applications running and their end-users happy.   A Technical Support Engineer’s primary responsibility is to resolve customer support requests. These are typically sent in through the Plaid dashboard, and can involve anything from helping a new developer integrate Plaid’s products into their application to debugging API request errors and tracking down the source of incorrect or incomplete data. Technical Support Engineers work with Plaid’s engineering teams to find and fix bugs, prioritize feature requests, and document Plaid’s products and features. Technical experience and empathy for customers are keys to success in this role.   We would love to have you in our San Francisco office, but we are open to remote work too! What you'll do Diagnose and provide creative solutions to complex customer problems Reproduce and debug customer-reported issues that span multiple layers of the technology stack Identify key trends in customer issues Serve as the voice of the customer and work with cross-functional partners to improve our products Contribute to the Plaid Help Center by creating articles to help troubleshoot common questions and issues Identify and recommend process improvements to deliver the highest level of customer satisfaction Work with Engineering teams to design and implement improvements to our internal support tools What excites us Customer-first attitude with a strong sense of empathy Familiarity with modern web services and APIs Analytical and data oriented approach to problem-solving Impeccable written communication skills Extra points for Experience with Go,  Node.js , or Python Experience providing technical/developer support at a technology company We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.