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SoFi San Francisco, CA, USA
Sep 25, 2018
Full time
Description   In this role, you will be directly responsible for crafting the look and feel of our digital products across consumer touchpoints. You can take the lead and are highly collaborative. You are a self-motivated, detail-oriented craftsman, able to work efficiently and effectively with other designers, developers, and product managers. You can perform and improvise, you like to push the boundaries under tight timelines and changing environments. You can concept, prototype, design, and present solutions that solve user and business problems, to deliver measurable outcomes.        Responsibilities  Conceptualize, design and define cross platform user experiences.  Define a comprehensive visual system that embodies our brand  Refine the visual system in fresh, interesting and inspiring ways as we scale and evolve.  Prototype as needed to demonstrate interactions to better communicate expectations with stakeholders and technology partners.  Collaborate with product, business, and technology partners to define SoFi’s experience.  Simplify, and systematize interactions and experiences.  Constantly iterate and improve to deliver best-in-class visual solutions.     Qualifications and Education   A background in a Visual Communication Design, Graphic Design, Interaction Design, a design-related program, or 4+ years of design experience.  Expert level knowledge of Adobe Creative Suite, Sketch, Abstract, InVision and other prototyping tools.  Ability to collaborate with designers, product managers, and tech leads.  Ability to communicate design rationale with the internal team and stakeholders.  Drive the design process during all phases of the project.  Deep knowledge of the visual design process, with the desire to continually improve at every stage of design and development.  Previous experience in shipping actual product (Dribbble is nice but we love to see real shipped products).  Experience working with Sketch symbols and design systems.  Bachelors degree required     Benefits  Lunch, a fully stocked kitchen, and subsidized gym membership.  Competitive salary packages and bonuses.  A flexible vacation policy allows you to truly relax and reboot.  Comprehensive health, vision, dental, and life insurance as well as disability benefits.  100% of health, vision, and dental premiums paid by SoFi for employees and their dependents.  401(k) and education on retirement planning. 
  Tuition reimbursement on approved programs, up to $5,250 a year.  Monthly contribution to help you pay off your student loans.
SoFi San Francisco, CA, USA
Sep 25, 2018
Full time
Description   SoFi is a new kind of finance company taking a radical approach to traditional banking services. As SoFi expands its portfolio beyond lending products to become an end-to-end financial institution. We are looking for a leader who is hands-on, technology proficient, and can lead, define, and deliver innovative solutions for our members both on mobile and on web. Our goal is to be the center of our members’ financial lives. From unprecedented products and tools to faster service and open conversations, we’re all about helping our members get ahead and find success. Whether they’re looking to buy a home, save money on student loans, ascend in their careers, or invest in the future, the SoFi community works to empower our members to accomplish the goals they set and achieve financial greatness as a result. As the Head of Product for Member Journey, you will oversee how we continue to serve the entirety of our members’ holistic financial needs at every turn of their product journey, providing them with an engaging, supportive, and motivating digital community across the product landscape.  The role will own strategy, product planning and team management and leadership throughout the product lifecycle, including: defining the product vision, gathering and prioritizing product requirements, and working closely with engineering, design, marketing, member services and operations to productize revenue and customer satisfaction goals, as well as ensure that the product supports the company’s overall strategy and goals. At SoFi, you’ll become part of a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be at the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account. As the company has grown, we’ve been able to help more people with these tools. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. Responsibilities Lead and inspire a team of Product Managers Define product strategy for Member Journey and work with internal project stakeholders from marketing, sales, operations, community and executive management to translate business needs into a product strategy for the membership experience, driving consensus, including developing success metrics. Work with designers, developers (both locally and remotely), and subject matter experts to get project requirements well scoped, designed and built for both mobile and web. Create deep and meaningful collaboration with marketing, capital markets, operations and business development stakeholders to meet goals for the path of the member journey throughout their lifecycle. Work with operations subject matter experts and use a broad range of sources to understand borrower and processor use cases. Work with engineering and data science to analyze data and conduct experiments (i.e. A/B tests) in order to optimize the product in pursuit of an improved customer experience and business metrics. Design processes, workflows and functional components to improve efficiencies. Monitor and understand the key metrics governing Member Journey product area, with an eye toward continuously improving them through ongoing product innovation. Establish product delivery timelines in close collaboration with the engineering team. Responsible for keeping on top of competitive landscapes and strategies. Basic Qualifications Bachelor’s degree or higher with a technical discipline, or equivalent experience Track record of Customer obsession and innovation 10+ years of leading high performance product teams Demonstrated experience defining and shipping commercially successful consumer- facing products on mobile and web to global market segments Superior communication skills, written and verbal. Experience presenting to C-level leadership Experience in end to end ownership of a product and P&L Experience managing complex product development cycles and highly technical solutions Ability to work with remote teams Preferred Qualifications MBA with BS or higher in Computer Science 10+ years product management Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners Ability to think strategically and execute methodically Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment Benefits 100% of health, vision, and dental premiums paid by SoFI for employees and their dependents. Inspiring company mission Competitive salary packages and bonuses. Lunch, a fully stocked kitchen, and subsidized gym membership. A flexible vacation policy allows you to truly relax and reboot. Comprehensive benefits including life insurance as well as disability benefits. 401(k) and education on retirement planning. 
 Tuition reimbursement on approved programs, up to $5,250 a year. Monthly contribution to help you pay off your student loans.
SoFi San Francisco, CA, USA
Sep 25, 2018
Full time
Description   ABOUT THE ROLE Our fast-growing product design team is seeking an exceptional Senior UX Researcher to help us supercharge our business and your career at SoFi’s Presidio headquarters in San Francisco, CA. As a member of our small, but growing User Research team, you’ll have a hand in shaping the role of User Research at SoFi and championing a customer-centric approach to our products, business and culture. This position is ideal for someone who enjoys forward-looking, intrapreneurial roles, but who is also seeking the stability of a seasoned management team. Partnering closely with designers, product managers and product marketers, our UX Research team conducts exploratory, formative and evaluative research studies that enable stakeholders to make more informed, confident decisions. In this role, you’ll be expected to plan, lead, and socialize high profile research projects. You can take the lead but are also collaborative. You are self-motivated, detail-oriented, and able to work efficiently and effectively with cross-functional teams. You can perform and improvise under tight timelines and changing environments. You are an advocate for our customers and are excited to work with teams to connect them to our customer’s needs and take action on insights. At SoFi, you’ll become part of a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be at the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account. As the company has grown, we’ve been able to help more people with these tools. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. Responsibilities: Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives for both generative and evaluative purposes Manage projects end to end: develop guides and screeners, moderate, analyze, synthesize and deliver results Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys Communicate results and illustrate suggestions in compelling and creative ways; tailor research findings to suit the audience, varying levels of detail and complexity as appropriate/required Package insights into tools and assets for designers, product managers and product marketing managers to leverage (personas, design principles, scenarios, etc.) Support project team members in transforming research findings and insights into innovative solutions, in order to inform both user and business problems and deliver measurable outcomes Create artifacts, educational tools, experiences and processes that help build and evangelize UX Research within the larger organization Qualification: Our ideal candidate will have experience in consumer facing tech and an orientation towards cross-functional collaboration. You are an an excellent communicator, excited to work closely with stakeholders, comfortable in a flat, fast moving collaborative organization and highly motivated by SoFi’s mission to help people accomplish their goals, reach financial wellness, and navigate their financial journey! 5+ years experience in applied product research Ability to manage and prioritize multiple projects Command of a broad set of qualitative and user-centered design methods Basic understanding of quantitative, behavioral analysis and statistical concepts Excellent communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing Experience creating research deliverables (frameworks, videos, toplines, etc.) Bonus: domain expertise in personal finances A degree in Design, HCI, Psychology, Cognitive Science, Anthropology, or a related field considered an advantage. Benefits: Lunch, a fully stocked kitchen, and subsidized gym membership. Competitive salary packages and bonuses. A flexible vacation policy allows you to truly relax and reboot.  Comprehensive health, vision, dental, and life insurance as well as disability benefits. 100% of health, vision, and dental premiums paid by SoFI for employees and their dependents.  401(k) and education on retirement planning. 
 Tuition reimbursement on approved programs, up to $5,250 a year. Monthly contribution to help you pay off your student loans.
SoFi San Francisco, CA, USA
Sep 25, 2018
Full time
Description   In this role, you will be directly responsible for crafting compelling user-centric cross-platform experiences. You can take the lead but are also collaborative. You are self-motivated, detail-oriented, and able to work efficiently and effectively with other designers, developers, and product managers. You can perform and improvise under tight timelines and changing environments. You are able to concept, prototype, design, and present solutions that solve both business and user problems, in order to deliver measurable outcomes  Responsibilities   Conceptualize, design and define cross platform user experiences and interactions  Prototype as needed to demonstrate flows and interactions to better communicate expectations with stakeholders and technology partners  Collaborate with product, business and technology partners to define product design strategies, brainstorm new ideas, and draw inspiration from research  Use data analytics, user testing and research to inform and validate design decisions and focus on constant improvement  Qualification and Experience   A background in an Interaction Design, HCI, a design related program, or 7+ years of design experience  Expert level knowledge of Adobe Creative Suite, Sketch, Invision and other prototyping tools.  Ability to collaborate with designers, strategists, managers, and technologists  Ability to communicate design rationale to internal team and other stakeholders  Drive the design process during all phases of the project  Deep knowledge of full user experience design process and ability to continually improve concept to design to development processes  Bachelors degree required  Benefits   Company paid lunch program, a fully stocked kitchen, and subsidized gym membership.  Competitive salary packages and bonuses.  A flexible vacation policy allows you to truly relax and reboot.  Comprehensive health, vision, dental, and life insurance as well as disability benefits.  100% of health, vision, and dental premiums paid by SoFI for employees and their dependents.  401(k) and education on retirement planning. 
  Tuition reimbursement on approved programs, up to $5,250 a year.  Monthly contribution to help you pay off your student loans.