581 Information Technology jobs

We are looking for an IT Support Engineer to join our team to track, dispatch, and resolve incident occurring at the software and cloud layer. You will act as a Level 1 support interface for clients and banking counterparties connected on Contineo. Numerous cross-domain projects will allow you to grow and gain experience on scripting, system administration and other DevOps practices You will report to the Head of IT and be part of the DevOps team. You will get hands on experience with an industry leading financial technology company and work with a dynamic team across multiple industries. You excel in taking initiative to make a user’s life easier You genuinely understand the need for accurate and regular communication with clients You take application troubleshooting as an exciting brain teaser Your satisfied when a client’s problem is solved You know what ITIL stands for and can help the team implement best practices You crave new information, developing your skills while problem solving and always wanted to be part of a world-class industry leading team of technology and financial professionals Skills Min. 3 years experience in an IT support position Min. 2 years experience interfacing or working with clients Solid Linux administration and scripting skills (bash, Python) Knowledge of OpenStack is required as well as other virtualization suites (VMWare) Experience in using log collection tools such as Kibana, Splunk Good command of system documentation best practices using CMDB tools and JIRA Confluence Good analytical, problem solving and decision making skills Excellent verbal and written communications skills are essential (English) Contineo DevOps Team The infrastructure team is dedicated to automated deployments and maintenance operations. We’re seeking for talented individuals eager to keep on improving existing tools while being able to bring new ideas and concepts on the table. Location and Travel This is a full-time position based in Hong Kong, Central. Some travel (esp. to Singapore) may be required.

Our mission is pretty simple: we believe that everyone deserves access to sophisticated financial advice. Over the past five years, Wealthfront has built a technology company focused on re-architecting the finance industry, and along the way we’ve created a new category known as automated investment services (aka ‘robo-advisors’, but truth be told we’re fairly light on robots). What that actually means is we build software that enables us to democratize access to services typically reserved for the ultra-wealthy, and through automation we can deliver those services to investors at an incredibly low cost. And it’s working; we have clients across the country who trust us with over $7 billion in assets -- and we’re just getting started!   Are you interested in building the flagship Android apps for the fastest growing automated investment service? We're looking for extraordinary engineers who are passionate about designing and delivering incredible user experiences that will revolutionize the way people handle their investments.   Responsibilities Build a premier native Android application Work with frontend and backend engineers to design, build and test reusable REST APIs Collaborate with design to build delightful mobile experience Requirements 2 years of software engineering experience Experience shipping an Android app to Google Play Experience writing unit tests and testable code Knowledge of Android SDK performance tools and optimization techniques Excellent problem solving, critical thinking and communication skills BS or MS in computer science, related field, or equivalent professional experience Everyone across the financial spectrum deserves to live secure and rewarding lives. In order to successfully serve clients across the United States, the Wealthfront team is focused on hiring team members with a diverse range of backgrounds, experiences and perspectives. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.     About  Wealthfront Wealthfront’s vision is to optimize and automate our clients' finances exclusively through software. We've engineered a platform that delivers highly personalized  advice and services  including investment management, financial planning, and personal banking.   Wealthfront employees enable our clients to achieve their financial goals by developing sophisticated algorithms and investment strategies, intuitive user experiences and scalable infrastructure to continuously deploy mission-critical code. Join us as we help clients create their roadmap to financial freedom and scale from $11 billion in assets under management to trillions (yes, trillions).

Description   About the Role   SoFi is seeking an experienced Senior Telecom Analyst in our Workforce Management group who is passionate about customer experience and has the skills and experience to deliver outstanding results. This position is located in our new Salt Lake City location. You’ll be responsible for maintaining an advanced dialer system and acting as a liaison with other business stakeholders in its function, improvement and efficiency. Are you craving an opportunity to work for a fast-paced startup that is poised to change the banking world? Do you embrace hard work and a collegiate culture, and want to be paid well for delivering outstanding results? Then we want to talk to you.  You will manage all components relative to our WFM call technology system, with responsibility for delivering an outstanding member experience and contributing to our financial goals at or ahead of target by helping customers move through our process. You’ll get the perks of a start-up – free lunch, generous time off – while working in a well-funded, profitable and disruptive financial services company. By joining SoFi, you're joining a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge this new generation has through a new approach to lending. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products. As the company has grown, we’ve been able to help more people with these tools.  Responsibilities :  Responsible for the day-to-day administration and monitoring associated with an advanced multichannel dialer system  Responsible to create content and manage updates of prompts  Responsible for updating scripts in inContact Studio  Ensures compliance with company policies and procedures along with state and federal regulations  Proactively troubleshoot resolution of issues with the telephony platform and work as liaison to IT on behalf of business units  Research, identify, and act as liaison with other business units for more effective calling, chat, email, and inbound campaigns  Develop procedures to support business shareholders in a rapid growth situation  Oversee dialer SDLC (System Development Life Cycle) process to track, test, and implement changes within telephony platform  Create ad-hoc reports as needed  Other duties as assigned    Minimum Qualifications :  Minimum three years dialer management experience with preference towards InContact platform and NICE Systems  Working knowledge of TCPA and FDCPA regulations  Semi-advanced knowledge of telephony, IVR, and ACD routing  Operational knowledge of contact center systems (Autodialer programming, reporting, and call recording systems)  Extensive knowledge of Microsoft Excel for Data mining and reporting  Attention to detail with ability to recognize and solve problems  Excellent customer service skills.  Education: Bachelor's degree in Information Systems or related field preferred  Equivalent work experience in a similar position may be substituted for educational requirements  Benefits: Employer paid lunch program, a fully stocked kitchen, and subsidized gym membership. Competitive salary packages and bonuses. A flexible vacation policy allows you to truly relax and reboot. Comprehensive health, vision, dental, and life insurance as well as disability benefits. 100% of health, vision, and dental premiums paid by SoFI for employees and their dependents. 401(k) and education on retirement planning. Tuition reimbursement on approved programs, up to $5,250 a year. Monthly contribution to help you pay off your student loans.

Description   Job Summary: The Incident Response Program Manager role includes responsibility for developing, deploying and managing a security incident response function that includes monitoring, alerting, investigating, containing, and recovering from cyber security incidents. The candidate will work closely with IT, Engineering, Legal, HR, PR, Risk, Law Enforcement and other internal and external resources to ensure a timely and effective response to security incidents. The ideal candidate will be a thought leader, an innovator, self-motivated and a driver, with relevant incident investigation and incident response experience. At SoFi, you’ll become part of a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be at the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account. As the company has grown, we’ve been able to help more people with these tools. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. Responsibilities: As a direct report to the Chief Information Security Officer, you will have the following responsibilities: Partner with IT, Engineering, Legal, HR, PR, Risk, Law Enforcement and other internal and external resources to ensure security incident response processes and tools are in place to manage security incidents and to meet business objectives and regulatory requirements Provide training and awareness for security incident management including tabletop, scenario-based and live testing exercises Serve as a security leader by promoting security awareness, mentoring other team members, and staying up-to-date on current incident response methodologies and technologies Lead a virtual team of incident response analysts, setting direction, developing and growing staff, and execution of performance and management processes Investigate security incidents from confirmation of the incident, to resolution and capturing lessons learned Coordinate with technical teams and third-party vendors to triage and contain threats and quickly mitigate damages Perform after-incident reporting and root cause analyses Manage relevant threat intelligence and apply to incident response Maintain and update incident response playbooks based on new procedures and best practice methodologies Provide support in maintaining an incident response toolkit using advanced open source technologies and various incident response products. Design and deploy real-time monitoring and triage of incidents and alerts received Conduct investigations as requested by management Ensure adequate metrics and documentation of incident response operations Develop and maintain liaisons with local, state, federal and international law enforcement authorities Critical Requirements / Knowledge / Skills: Successful candidates for this key role must have a high degree of integrity and capacity to work independently, under tight time constraints Effective time management skills are a must, as well as the ability to be flexible and creative Bachelor's degree in technology or science A minimum of 5 years’ experience with investigations and responding to security-related incidents At least 5 years of law enforcement experience to include assignments to investigative units and at least 2 years of investigative management experience High level of analytical, planning and organizational ability Ability to exercise judgment and discretion in developing, applying and interpreting internal policies and procedures Proven track record of complex problem solving and decision-making ability Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment Strong teamwork and collaboration skills Excellent written, verbal and presentation communication skills, including the ability to make presentations to senior level executives and prepare written policies and reports The position will be expected to undertake travel as needed to other company sites, with the home office location being San Francisco, CA Benefits: Employer paid lunch program, a fully stocked kitchen, and subsidized gym membership. Competitive salary packages and bonuses. A flexible vacation policy allows you to truly relax and reboot. Comprehensive health, vision, dental, and life insurance as well as disability benefits. 100% of health, vision, and dental premiums paid by SoFI for employees and their dependents. 401(k) and education on retirement planning. Tuition reimbursement on approved programs, up to $5,250 a year. Monthly contribution to help you pay off your student loans.

Description   SoFi is seeking an experienced leader to assist in all aspects of our governance, risk and compliance program. This role will report to the Director of Information Security and work with cross-functional teams and external parties to support compliance, risk management and business development activities. At SoFi, you’ll become part of a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be at the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account. As the company has grown, we’ve been able to help more people with these tools. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. Responsibilities Manage and own major GRC-focused initiatives from beginning to end with minimal supervision. Assess and track compliance with regulatory and legal requirements relevant to the SoFi business such as GLBA, FINRA, NYDFS, Colorado Security Act and contractual commitments Perform vendor security and privacy due diligence Coordinate 3rd party audits of SoFi, SOC 2 audits and PCI Drive privacy and information security training and awareness Manage privacy incident response and coordinate remediation activities Maintain information security and privacy policies Works as an advisor to the business areas to plan for vendor solutions for managing the information security risk. Leads the escalation and resolution of risk and compliance issues with appropriate leadership including business, security, privacy, legal, compliance and IT teams Metrics driven, understands, develops and delivers meaningful dashboards and reports to a wide audience demonstrating our current program state and adherence to frameworks and standards.  Works closely with GRC Director towards overall program rollout and providing risk-based operational metrics/management support. Minimum qualifications BS degree in Computer Information Systems or related field 5+ years of experience in compliance, privacy and/or security risk management Strong  leadership skills Experience with business continuity planning and testing, as well as third-party security management Familiarity with U.S privacy regulations, SSAE18 SOC1/SOC2 and standards such as NIST and PCI Familiarity with GRC tools Self-starter with strong interpersonal and communication skills Demonstrate ability to assimilate new knowledge quickly Comfortable working in a fast-paced, dynamic environment Preferred qualifications MS in Management or MBA desired Big 4, or management/IT consulting experience Practical experience implementing GRC Experience with vendor risk management CISSP, CISM, CISA, CIPP or similar certifications Experience leading security or privacy training courses Benefits Subsidized lunches, a fully stocked kitchen, and subsidized gym membership. Competitive salary packages and bonuses. A flexible vacation policy allows you to truly relax and reboot.  Comprehensive health, vision, dental, and life insurance as well as disability benefits. 100% of health, vision, and dental premiums paid by SoFI for employees and their dependents.  401(k) and education on retirement planning. 
 Tuition reimbursement on approved programs, up to $5,250 a year. Monthly contribution to help you pay off your student loans.

We are looking for a hands-on IT Manager to oversee the operations of our IT functions, ensuring business and service level objectives. The IT Manager will maintain and support all technology services and hardware in a 24/7/365 environment. You MUST have experience in managing OSX. Specific Responsibilities: Overall Position Duties Document system design and interworking. Manage third party vendors, service providers and consultants, ensuring compliance to contractual obligations and SLA's On Call and weekend emergency support of 24/7 operations Maintain, troubleshoot and repair data and telecom infrastucture, circuits and hardware. Works closely with internal decision makers while leveraging outside partners Manages IT contracts, and ensures SLA’s are adhered to.   Operational Management Responsible for emergency support and responding to outages and emergencies in a 24/7/365 environment. Will be on-call for said emergencies 24/7, must be able to remotely or be onsite to troubleshoot and resolve any emergency issues. Hands-on deployment, maintenance, upgrade, and support of all IT systems, including servers, Laptops, operating systems, hardware, software. Management of our telephony environment including 3CX PBX systems, fiber circuits Evaluation, management, and training of products. Practice asset management for IT hardware, software, and equipment. Manage financial aspects including budgeting and purchasing. Develop business case justifications and cost/benefits analyses for IT spending and initiatives. Maintain DR plan and documentation, and carry out periodic testing. Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure/systems, and IT service providers. Establish and maintain regular written and in-person communications with the organization’s leadership, department heads, and end users regarding pertinent IT activities. Maintain current documentation of policies, systems, passwords, and architecture. Perform research on potential technology solutions.   Project Management Define project scope, goals and deliverables that support business goals in collaboration with management and stakeholders. Define project success criteria and disseminate them to involved parties throughout project life cycle. Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. Develop full-scale project plans, timelines and milestones.   Vendor Management Manage vendor deliverables and SLA’s for IT consultants, telecom service providers, multiple ISP and Circuit Providers. Build, develop, and grow business relationships vital to the success of the IT department.   End user support Hands-on desktop support for onsite and remote users in a 100% OSX environment, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Manage the processing of incoming requests to the Help Desk to ensure timely and effective resolution of end user issues. Assess need for any system re-configurations (minor or significant) based on request trends and make recommendations. Identify, recommend, develop, and implement end user training programs to increase self-sufficiency.   Desired Skills and Experience Knowledge & Experience "Apple Genius" (bonus) Extensive desktop support (100% OSX), telecom and network management preferred. Experience in IT infrastructure planning and development and ability to conduct and direct research into IT issues and products Proven experience in Apple OSX environment, MDM, Jamf etc. Experience and patience in training others concerning technical matters Strong technical knowledge of network architecture including DNS, IP routing/switching, IP telephony, fiber optics, firewalls. Proven analytical and problem-solving abilities OSX and Linux(a plus)   Personal attributes Highly self-motivated and self-directed Performs well in an operational environment (hands-on) Responsible, and takes responsibility and ownership Rigorous self-directed processes related planning, managing multiple tasks, project management, and vendor management Extremely high level of attention to detail Derives satisfaction from delivering solutions to users Ability to present ideas in a business-friendly and user-friendly language Desire to be a part of a team and work in a collaborative environment Strong interpersonal skills Ability to conduct and direct research into IT issues and technologies Flexible during times of change Customer service orientation Ability to travel, we have a remote office in Maine. Ability to pass background and credit check for employment

DESCRIPTION About Monese At Monese we believe that access to banking and financial services is a right that everybody should enjoy. We are on a mission to ensure that anyone in the world who needs a bank account can get one. By using leading edge technology via smartphones, we offer services that are easy to access, simple to use and cheap to run for anybody. The first Monese product already serves hundreds of thousands of customers in the UK and Europe, and we are adding new services on a regular basis. Our fast-growing team is located in London, UK, Tallinn, Estonia and Lisbon, Portugal. By working with us, you will be part of a carefully selected team who are great at what they do and share the belief in our mission of making banking available to everybody. We’re not just a start-up with an idea; we have a proven business model that is growing exponentially and generates strong revenues.   Job Description As IT Security Engineer at Monese you will be responsible for protecting the organisation’s computers, networks and data against threats, such as security breaches, computer viruses or attacks by cyber-criminals. You will be required to evaluate and identify any potential Security Threats to the business and to ensure the proper and robust risk mitigation systems are in place. You will also ensure the appropriate Information and Cyber Security controls are effectively implemented and managed. You will be relied upon for carrying out good practice and behaviours in all the teams and informing Head of Internal IT where and when improvements need to be made.   Role responsibilities: Provide guidance and assist business stakeholders with (IT) Governance and Information Security enterprise. Manage security audits and report audit issues. Educate and support the team leads on all IS matters. Contribute to the future Information Security & Governance strategy Accountable for ISO 27001 ISMS maintenance and related activities. Manage and maintain Information Security Audit program and Risk Event Register. Ensure Monese is compliant with the GPDR legislation that must be enforced and of relevance to the appropriate running of Monese. Audit and manage any reported breaches from the security auditor(s) and ensure the escalation of these reports according to the organisation’s policies. Providing reporting on a monthly/bi-monthly/quarterly basis for the key stakeholders detailing any breaches. Ensuring that all IT services are reliable and secure. Proactively improving services security and quality. Cooperating with Internal IT, software and quality engineers to ensure that all teams are on the same page with regards to IS. REQUIREMENTS Strong background and proven track record in IT (IT support, System Administration, Software Development) 3+ years of experience in IT security Ideally IT Security / Computer Science related degree or certification Have strong knowledge of IT systems, processes and controls Understanding of Database, Networking and Systems Experience with Antivirus software and web proxy management Governance, Risk and Compliance (GRC) – Including ISO 27001, GDPR Understanding of applicable UK law and regulations in relation to IT Security Aware of current developments in IT security A thorough understanding of information security principles Strong analytical skills Ability to prioritise tasks, communicate effectively and recognise the value of collaboration between team members BENEFITS Benefits of working at Monese: Opportunities to progress in your career, being an essential part of a growing team and processes An opportunity for independent and self-reliant work Knowing your contributions matter on every level in making our product the best it can be International team and fun office environment with plenty of perks An incredible team of open-minded people dedicated to creating the best banking product yet Stock options.

DESCRIPTION About Monese At Monese we believe that access to banking and financial services is a right that everybody should enjoy. We are on a mission to ensure that anyone in the world who needs a bank account can get one. By using leading edge technology via smartphones, we offer services that are easy to access, simple to use and cheap to run for anybody. The first Monese product already serves tens of thousands of customers in the UK and Europe, and we are adding new services on a regular basis. Our fast-growing team is located in London, UK, Tallinn, Estonia and Lisbon, Portugal. By working with us, you will be part of a carefully selected team who are great at what they do and share the belief in our mission of making banking available to everybody. We’re not just a start-up with an idea; we have a proven business model that is growing exponentially and generates strong revenues. The things you need to know are: We have 3 offices and we are about to move to new premises in London, Tallinn and Lisbon. We use countless apps, systems, SAAS etc. We run a bank – so we have to be careful with access management etc. We must implement new services to ensure we have secure management systems for all computers. We have printers that might need a pat on the back from time to time (or a new toner). If none of the above has left you cold and made you run the other way then please read on… REQUIREMENTS The good news is most of our employees are techies or good at using technology. So you don’t have to deal with constant hand holding. Most of the work load is caused by our team growing fast, their needs changing, new ideas surfacing. We need someone that can adapt well and thrive in a fast-paced and constantly changing environment. The following words should make sense to you: Mac’s (Pro’s, Air’s, Mini’s ..) Linux Wifi LAN Google services Atlassian tools The most crucial part of this role is: To keep our systems up and running, maintained, installed, reinstalled, replaced, taped, organized, counted, safe. To figure out the best way we can accomplish all of the above and work out how we can improve on what we currently have in place and to come out with slick elegant solutions. If you’re worried that this will not keep you busy enough, please do not worry there is always more that you can get involved with. Helping out our senior system administrator or quality assurance being just two examples. Essential requirements: You love to figure out elegant solutions and to make things work better and more smoothly. You like to support and help people and have an abundance of patience. Good command of English. You have 2+ years of relevant work experience. You are reliable, organized and friendly. You thrive in dynamic companies and love to work with international colleagues. You are happy to travel to London as and when needed. It would be an added bonus if: You have travelled the world. Have worked for a startup or IT company before. Have managed Mac computers before. Have experience in a financial institute. BENEFITS Opportunities to progress in your career, being an essential part of a growing team and processes. An opportunity for independent and self-reliant work. Knowing your contributions matter on every level in making our service the best it can be. International team and fun office environment with plenty of perks. An incredible team of open-minded people dedicated to creating the best banking product yet.

DESCRIPTION About Monese At Monese we believe that access to banking and financial services is a right that everybody should enjoy. We are on a mission to ensure that anyone in the world who needs a bank account can get one. By using leading edge technology via smartphones, we offer services that are easy to access, simple to use and cheap to run for anybody. The first Monese product already serves hundreds of thousands of customers in the UK and Europe, and we are adding new services on a regular basis. Our fast-growing team is located in London, UK, Tallinn, Estonia and Lisbon, Portugal. By working with us, you will be part of a carefully selected team who are great at what they do and share the belief in our mission of making banking available to everybody. We’re not just a start-up with an idea; we have a proven business model that is growing exponentially and generates strong revenues.   Job Role It’s very important for us to know our customers, know where we are coming from and where heading. That’s why, we need some additional support to our BI team. You would be responsible of providing analytical support for our business teams and helping to create reports everyone can understand. You will build reports and analyse data using different reporting tools (i.e. Tableau).   Key Responsibilities: Performing data analysis using different analytical tools (i.e. Tableau) Building (interactive) reports, visualisations and dashboards Developing key performance indicators for Product department Provide ad hoc customised reports analysis Maintaining up-to-date knowledge of best practices in data visualisation and BI Working closely with BI team members to coordinate and prioritise work Restructuring exciting analytics tools and event management (Mixpanel and similar) Attribution modeling Performing analysis for given business problems or areas to investigate using available data, preparing research results REQUIREMENTS We are looking for you, if you have: Bachelors’ or Masters’ degree in Finance / Economics / Statistics / IT 1-2 years of working experience with data analysis Analytical mindset and experience in writing SQL Experience in working with large datasets High proficiency in both spoken and written English Excellent Excel skills Great attention to detail Ability to interpret and present various datasets   What we consider a plus: Have travelled the world or lived abroad Have worked in multinational company before Have used reporting tools (i.e. Tableau) before BENEFITS Benefits of working at Monese: Opportunities to progress in your career, being an essential part of a growing team and processes An opportunity for independent and self-reliant work Knowing your contributions matter on every level in making our product the best it can be International team and fun office environment with plenty of perks An incredible team of open-minded people dedicated to creating the best banking product yet Stock options.

DESCRIPTION What are we about? LendInvest is the UK’s leading marketplace platform for property lending and investing, and one of the UK’s largest non-bank mortgage lenders. LendInvest lends finance to professional property investors and developers and has a range of products tailored to their needs. We use technology to make mortgage applications easier and faster, redefining the previously painful customer experience of getting a mortgage. We also make it possible, in a way that simply did not exist before, for all sorts of investors - from individuals to some of the world's largest financial institutions - to invest in the loans we originate. To date our investors have invested £1.4 billion in loans, helping to bring over 4,000 new or improved homes into the UK market. In September 2017, LendInvest debuted at #37 in the Sunday Times Tech Track 100 and was named Europe's Allstar Company at the Investor Allstar Awards. We are looking for a Senior Analyst to join our capital markets team in an Associate Director level role. The role will cover Mortgage Portfolio Modelling, Portfolio Covenant Reporting, Stress Testing and Product Pricing. What’s the team like The Capital Markets team is a transaction driven team tasked with raising lending capital for the business as well as managing the existing funding lines. The team has completed warehouse funding, retail bond transactions, direct private placements, equity raises and is now working towards the company’s first RMBS transaction. What you’ll be doing Loan Portfolio Modelling and Reporting Analyse property loan portfolios to support funding line reporting Manage external banking & investor relationships Build forecast models / cash flows to support capital markets transactions Build full RMBS cash flow model development in support of RMBS transactions and liaise with credit rating agencies Liquidity & Net Interest Margin Modelling Business & funding line cash flow planning Stress testing Analysis by product type and funding source Support initiatives to maximise the NIM within the loan allocation policy Support FP&A process Product Pricing Behavioural analysis of lending products to feed into modelling requirements throughout the business Develop and maintain product pricing models capturing Behavioural analysis All associated costs Funding line scenarios What we’d need you to have Proven analytical and problem solving skills, with the ability to make recommendations based on own analysis Technically minded with strong Excel skills (good knowledge of logical functions, statistical analysis; VBA/Macro) Solid understanding of mortgage lending Must be confident when dealing and interacting with institutional funders An exceptional eye for detail University graduate, ideally with a degree in mathematics, economics, investment or finance with a quantitative focus or equivalent experience Solid experience within a financial institution in an analyst role A flexible attitude to doing what needs to be done is essential Ability to see the bigger picture/team goal as a priority, whilst still being motivated by personal KPIs & support a risk excellence culture Ability to work in a very fast paced work environment, to have initiative and to understand the vision of the company, and to understand how your role works towards fulfilling the company’s goals. What you’d ideally have Experience working in a similar capacity at a specialist lender or rating agency analysing mortgage loan portfolios Several years’ post qualification (ACA, ACCA, CIMA, ACT, CFA, MBA) with solid knowledge in analytics Analytical/numerical academic background and strong IT skills, especially with Excel What you’ll get in return A relaxed open-plan working environment Matched pension contributions Discretionary share-option scheme 25 days holiday Private Healthcare (Vitality scheme which gives you gym, spa, sports clothing and smartwatch discounts) Enhanced maternity/paternity pay Company Childcare Vouchers Company eye tests Subsidised gym membership via PerkBox Various other discounts/benefits via PerkBox In house Yoga class or join the Netball / Football team (there’s always ping pong in the office too) Open bar from 5.30pm (4pm on Fridays) Cooked lunch on Friday's from a local restaurant A selection of breakfast cereals and fresh fruits and snacks are available each day A MacBook or similar and everything else you need to do your job

DESCRIPTION What are we about LendInvest is a fast-growing FinTech business that’s shaping the future of property finance. Since launching in 2008 (as Montello, we rebranded in 2013), our investors have invested in over £1 billion of loans to buy, build or renovate almost 4,000 properties around the UK. We’ve built a highly scalable business model and have secured £39 million equity investment to date from the likes of Atomico, the European venture capital fund led by Skype founder, Niklas Zennström. LendInvest is the world’s largest online marketplace for property lending and investing, as well as one of the UK’s most exciting FinTech companies. In the last few months we’ve been named in the Sunday Times’ Disrupt 10, a list of the ten most disruptive businesses in the UK, and we debuted at #37 in the 2017 Sunday Times Tech Track 100. Your new role will sit within the Finance Operations function, where you will play a key role in the processing and execution of operational finance payments. The main purpose of this role is to assist in the delivery of efficient and effective financial processing in a proactive, flexible and resilient manner. You will be responsible for overseeing the process in relation to payments processing including settlements, confirmations, reconciliations and investigations. What’s the team like Finance Operations sits at the heart of the LendInvest business, dealing with both loan originators and funding providers. It provides information, analysis, planning and support on cash flow, risk management and performance reporting for the various funding mechanisms in place. As a newly established function it is growing quickly and delivering real value to the wider business. Processes are evolving and technology is being sourced and implemented to drive operational efficiencies. What you’ll be doing Ensuring the timely input and processing of all mortgage completions Provision of robust staffing to ensure that specific tasks are completed within the relevant deadlines Ensure operational risks are properly managed and mitigated Maintain written procedures for the team Working closely and developing strong relationships with the business (Finance, Treasury, IT and Capital Markets) to ensure the smooth running of cash movements and documentation Working closely with the project management team in relation to UAT and system enhancements including interfaces with Finance systems Ensuring adherence with company policies, regulatory requirements, including the prevention of Financial Crime and Fraud. What we’d need you to have Previous treasury / finance operations experience Excellent attention to detail, excellent written and verbal communications skills with a desire to deliver 1st class service internally and externally. What we’d like you to have Part qualified accountant or AAT qualified Exposure to financing transaction documentation Experience working on projects including system implementation and UAT What you get in return Make a measurable difference. We’re here to change the way the world deals with property by making it accessible for all A relaxed open-plan working environment Matched pension contributions up to 4% Vitality - Private Healthcare Season Ticket Loan Discretionary share-option scheme 25 days holiday Enhanced maternity/paternity pay Subsidised gym membership via PerkBox Various other discounts/benefits via PerkBox Open bar from 5.30pm (4pm on Fridays) Cooked lunch on Friday's from a local restaurant A selection of breakfast cereals and fresh fruits and snacks are available each day A MacBook or similar and everything else you need to do your job and a great team all working towards a common goal.

DESCRIPTION Senior Technology Leader - Chief Technology Officer Are you interested in building technology that is going to change one of the most antiquated areas in the whole of global financial services?   What are we about LendInvest is a fast-growth Financial Technology business that is shaping the future of property finance. Since launching in 2008, we’ve funded over £1 billion of loans to buy, build or renovate almost 4,000 properties around the UK. We raised almost £50 million of equity backing to date from top tier investors such as Atomico, the European venture capital fund led by Skype founder, Niklas Zennström. In total we’ve raised and manage over $1 billion of funds for investors. LendInvest is the world’s largest online marketplace for property lending and investing, and is one of the UK’s fastest growing FinTech companies.   What you’ll be doing We are looking for someone to join our senior leadership team, and be a key stakeholder in the future of the business. You will need to be extremely driven, and to demonstrate an ability to learn our domain fast. You will be playing a key role in building - and communicating internally and externally - the vision for our technology. This will also include working with senior management to ensure that technology is at the forefront of driving the business, and is our key differentiator in the increasingly competitive world of online investments and mortgages.   The role will include a position on the company’s Executive Committee and will be reporting to and working closely with the CEO, as well as being regularly involved with Board meetings, and other investor and senior level engagement. You’ll be responsible for creating, and delivering on our technology strategy and leading a high performing team of Engineers, Product Managers, Designers, QAs and DevOps professionals.   Our stack Our back-end services are built using PHP7, Symfony3 and Node.js, while on the front-end we use React and Redux. We build REST APIs for synchronous tasks and use queues for asynchronous jobs. We also use Wordpress as our main homepage, marketing and communications platform. Each component of our system is unit/functionally tested by developers, while the QA team automates end to end testing using Selenium and Cucumber We’re nurturing a true DevOps culture. We do continuous delivery using Jenkins to deploy in AWS a set of Docker containers orchestrated by Kubernetes.   We follow the principle “you build it, you run it”, so every developer owns a feature until it has been deployed in production. REQUIREMENTS You’ll be expected to Be able to contribute to strategic decisions, as well as the future direction of the business, coming at it from a deep understanding of technology solutions and their contribution to driving value through revenue growth and business efficiency Build upon and deliver a technology strategy aligned with the business and its vision and objectives Bring creativity and innovation to solutions for customers and business processes Have a pedigree of delivering successful technology solutions, across multiple products, ideally with experience in financial services Influence, guide and work closely with senior stakeholders in other business functions to find disruptive solutions that deliver value Be able to determine and articulate the best use of resources, prioritising areas of investment, based on the value it brings to the business Have the ability to create and lead high performing technology teams, with an eye for talent, the ability to motivate and ultimately lead by creating a team environment and culture that also allows individuals to excel Be the champion of ‘Engineering and Product’ in the business and be the glue that holds the technology team together and binds it with the business Have charisma, a consultative approach, a strong opinion, and the ability to bring people along with you.   In a perfect world you would: come from an Engineering, Architecture, Product or Technical Programme Delivery background, but you will need to be able to demonstrate the ability to lead a diverse development team through a combination of credible expertise and the ability to create effective working relationships with others in your team to compliment skills and backgrounds/experience. have some experience in financial services, and previously have been involved in developing technical solutions in a lending business. have experience growing and managing geographically dispersed teams, where considered appropriate to achieving the company’s goals and delivering the ultimate vision. BENEFITS LendInvest benefits include: A relaxed open-plan working environment Private medical cover (Vitality) Matched pension contributions Discretionary share-options scheme 25 days holiday Enhance maternity/paternity pay Subsidised gym membership Various other discounts/benefits Open bar from 5.30pm (4pm on Fridays) Cooked lunch on Friday's from a local restaurant A selection of breakfast cereals and fresh fruits and snacks available each day A MacBook or similar and everything else you need to do your job.

At Symphony, we’re on a mission to help people communicate, collaborate and enjoy their work.  Our secure messaging and meetings platform is changing the way people do business in information sensitive industries.  Our customers are fast-paced, and rely on Symphony to keep up, while ensuring complete data privacy and information security. We are seeking a passionate and experienced Information Security Analyst to augment our efforts in Vulnerability Management, including protection and understanding of risk in relation to business information assets and, building systems that are compliant & meet global security standards.  This role reports to the Director of Infrastructure Security and helps protect the confidentiality, integrity and availability of information assets with a critical focus on Symphony’s vulnerability management program. RESPONSIBILITIES: Triage & Analyze reports from Symphony’s Bug Bounty Program and other external or internal sources, take appropriate action and respond to maintain Symphony’s level of security Reproduce reported application vulnerabilities Collaborate with colleagues at all levels of the organization, across all business and technology functions, in order to advance and support the vulnerability management program Track, triage and schedule component vulnerabilities used across IT and Cloud infrastructures Analyze, identify improvements, and optimize Symphony’s vulnerability management processes Cross-train with team members on all other Infrastructure Security Tools such as SIEM, Firewall, monitoring tools REQUIRED QUALIFICATIONS: 5-6 years’ relevant experience focused on vulnerability management for web applications CISSP or relevant SANS certification Proven experience of combined security and\or IT work experience in a position focused primarily on application security Knowledge of Information Security standards and secure coding best practices Experience with conducting network, operation system, database and/or vulnerability assessments and security configuration/hardening audits Knowledge of Static and Dynamic Analysis tools (SAST/DAST) such as Veracode, Checkmarx, SonarQube, OWASP ZAP Excellent Verbal and Written Communication Skills Nice to have: Java development background Python and/or other scripting abilities CEH or OSCP certification ABOUT SYMPHONY: Symphony transforms the way users communicate effectively and securely with a single workflow application. Forging a new path in the industry, Symphony is designed to help individuals, teams and organizations of all sizes improve productivity, while meeting complex data security and regulatory compliance needs. Symphony was founded in October 2014 and is headquartered in Palo Alto, CA, with offices in New York, Hong Kong, Singapore, Tokyo, Stockholm, Sophia-Antipolis and London.   Symphony has raised roughly $300 million from the world’s largest financial institutions and recognized investors such as Bank of America - Merrill Lynch, Barclays, BNP Paribas, Citibank, Goldman Sachs, JP Morgan Chase, BlackRock, Credit Suisse, Deutsche Bank, HSBC, Wells Fargo, UBS, Société Générale as well as Google. We’re looking for top-notch talent to join our team to help us change the way the world communicates. If you have the skills and savvy to work with a world-class team and an appetite for game-changing disruption, we want to hear from you!   BENEFITS AND PERKS*: Medical, dental, and vision coverage 401(K) plan Life and AD&D coverage Short-term and long-term disability coverage Employee assistance program Flexible spending account benefits Unlimited vacation and sick time Fully stocked kitchen and catered or reimbursed lunches Discounted gym memberships Many other fun and exciting benefits and activities! COMPENSATION: Competitive salary Bonus Plan Equity  *Benefits and Perks vary based on location. Symphony reserves the right of ownership for all unsolicited resumes submitted for this requisition and is not responsible for any fees associated with unsolicited resumes. Symphony is an Equal Opportunity Employer. Symphony participates in E-Verify.  Any offer of employment is conditioned upon the completion of an I-9 form and submission of the appropriate documents for identity and work authorization.

JOB DESCRIPTION Symphony Communications is expanding into new industry markets beyond current success in Financial Services. Our New Markets team is looking for an energetic, talented individual for a new Industry Marketing function. The Industry Marketing Lead will have a number of key imperatives, such as: supporting EVP of New Markets, building industry marketing approaches, and engaging in strategic partnerships. RESPONSIBILITIES Refine & update initial approaches to Insurance and Healthcare Industry, in addition to adding additional industry market segments over the next 18-24 months. Use industry data, input from client Workflow Specialists, and competitive analysis to align client needs and marketing content into an effective client value proposition. Utilize SEM/SEO, online and other Upper Funnel techniques to generate leads and integrate with Salesforce and Sales team to drive incremental business in new industries Determine priority, support and execute on Symphony-led, horizontal,  or partner-level Industry events to drive Symphony awareness, source leads, and develop revenue. Support Symphony’s growth in 4-5 specific industries, as well as horizontal markets by developing and promoting advocates among the customer base Work as an advocate for customer marketing and for our customers internally Manage departmental budget to ensure maximization of ROI. Execute primary and secondary research on market trends and competitive environments in the local market. Keep abreast of key regulatory developments affecting customers and offerings to identify potential opportunities and threats. Determine appropriate mix of online and offline campaign elements including email, webinars, search, social, and advertising with compelling CTAs to deliver pipeline goals For assigned solutions, generate and monitor lead acquisition and management for the sales team, including lead capture, nurturing and assignment. QUALIFICATIONS Bachelor’s Degree (MBA preferred) Experience in building business plans, account and industry segmentation, and analytical and data models are key Enterprise Technology / SaaS Experience working in a B2B environment Vertical Go-To-Market (GTM) experience marketing to multiple industries such as  Insurance, Professional Services (Consulting & Legal), Communications, Media & IT, Public Sector, and Energy as well as Banking 7-10 years’ experience in field marketing and / or alliance marketing  Demonstrated ability to build strong, lasting relationships with internal and external constituents (Marketing colleagues, Sales teams, product leadership, executives, etc.) Experience with both outbound, inbound and demand generation marketing tactics, including: email, website optimization, online advertising, content, and SEM, and lead nurturing and scoring through marketing automation platforms.   ABOUT SYMPHONY Symphony transforms the way users communicate effectively and securely with a single workflow application. Forging a new path in the industry, Symphony is designed to help individuals, teams and organizations of all sizes improve productivity, while meeting complex data security and regulatory compliance needs. Symphony was founded in October 2014 and is headquartered in Palo Alto, CA, with offices in New York, Hong Kong, Singapore, Tokyo, Stockholm, Sophia-Antipolis and London.   Symphony has raised roughly $300 million from the world’s largest financial institutions and recognized investors such as Bank of America - Merrill Lynch, Barclays, BNP Paribas, Citibank, Goldman Sachs, JP Morgan Chase, BlackRock, Credit Suisse, Deutsche Bank, HSBC, Wells Fargo, UBS, Société Générale as well as Google. We’re looking for top-notch talent to join our team to help us change the way the world communicates. If you have the skills and savvy to work with a world-class team and an appetite for game-changing disruption, we want to hear from you! BENEFITS AND PERKS* Medical, dental, and vision coverage 401(K) plan Life and AD&D coverage Short-term and long-term disability coverage Employee assistance program Flexible spending account benefits Unlimited vacation and sick time Fully stocked kitchen and catered or reimbursed lunches Discounted gym memberships Many other fun and exciting benefits and activities! COMPENSATION Competitive salary Bonus Plan Equity *Benefits and Perks vary based on location. Symphony reserves the right of ownership for all unsolicited resumes submitted for this requisition and is not responsible for any fees associated with unsolicited resumes. Symphony is an Equal Opportunity Employer. Symphony participates in E-Verify.

About Trustly:   At Trustly, we’re passionate about simplifying the way people pay and get paid online. We are a licensed payment institution and our B2B products available in 29 European countries attract global merchants in segments such as e­-commerce, travel, financial services and gaming. In 2017, we processed 44% of our total payment volume since our founding in 2008, which is a testament to our fast growth, and today we process nearly 4 million monthly transactions.   We are a diverse and fast-growing team of 200+ people with our headquarters in Stockholm, Sweden, and regional offices in Spain, Malta, Germany and the UK. Together we are leading the development of the payments industry and the work you’ll do here will make a great impact.   About Tech at Trustly:   Trustly is a tech company at heart. Two of our three founders are developers and the Tech team is one of the fastest growing teams in the company. Currently we are about 50 people, but to support Trustly’s growth, we are hiring at all levels.   The DevOps Engineer will be part of Tech’s Platform team, which supports the developers and provides tools so that they can be as effective and efficient as possible. The team also provides an environment that hosts Trustly’s software in a way that gives our customers the best possible experience of our products. The team currently consists of 5 developers and a team lead, but as the company continues to grow, we need additional developers to help us build a scalable and fully redundant server environment for handling payment transactions 24/7   About the DevOps Engineer role:   We are looking for a talented developer who will help us take both our development teams and the technical infrastructure from good to great. Experience within the quite broad area of DevOps is essential for this role, as well as the will to join a fast-moving tech rocket where you’ll constantly learn new skills.   Tasks will include setting up CI, CD, automation, scripting, development, and pretty much anything else that a growing tech-focused company needs DevOps-wise. Prerequisites: DevOps experience Linux/Unix experience Development in languages like Python, C, Java, Perl or similar IT security Fluency in English Bonus skills: SQL knowledge HW development High-level software development (like Java) Experience with Ansible, Amazon Cloud, ELK or Nginx

About Trustly:   At Trustly, we envision a world in which paying directly from your online bank account is fast, simple and secure. Today, our payment products are available in 29 European countries and attract global merchants in four main segments: e­-commerce, travel, financial services and gaming. In 2017, we processed 44% of our total payment volume since our founding in 2008, which is a testament to our fast growth, and today we process more than 3 million monthly transactions.   Trustly is a licensed payment institution under supervision of the Swedish Financial Supervisory Authority (Finansinspektionen) and subject to a set of regulatory requirements.   We are a team of 180+ people and are headquartered in Stockholm, Sweden, with regional offices in Spain, Malta, Germany and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry and the work you’ll do here will make a great impact.   About Support at Trustly:   The Support team provides support to Trustly’s merchants, making sure all of their questions are answered and problems are solved in a fast, accurate and friendly manner. The team works closely with the Product team to ensure Trustly’s payment service reflects its customers’ needs. After all, a Product team that embraces feedback produces innovative products that blow customers away.   About the role:   As a Technical Payments Analyst, you will investigate and resolve customers’ technical payment issues that occur within the payments platform and also provide effective, efficient and knowledgeable service and solutions to our teammates and customers. In addition to a technical background, excellent communication skills and attention to detail, you’ll need an understanding of and experience within payments processes so you can deliver information both to technical and non-technical personnel as well as Trustly’s Finance, Compliance and Risk teams. What you’ll do: Handle merchant inquiries through different channels Use SQL to search, interpret and update database records, as well as identify and troubleshoot potential data problems Identify, evaluate, escalate and document incidents and problems Take ownership of errors and patterns in calculations, data and related issues Keep internal self-help documentation up to date Generate new ideas and suggestions for continuous improvement of systems, processes and procedures to enhance the customer payment experience Use tools such as Salesforce, Desk, Confluence and Trello to manage your daily work Who you are: You have experience working with main payment methods, for example credit cards, PayPal, Skrill, SEPA and SWIFT bank transfers. You have IT troubleshooting experience. You can work shifts, including occasional night shifts. You have excellent analytical, problem-solving and decision-making skills. You are detail-oriented and a pro when it comes to multitasking and prioritizing your work. You have excellent written and oral English communication skills.

IT at Ripple keeps the lights on and enables our employees around the world to work with technology in the most efficient way possible. We’re hiring our first person in IT support outside of the worldwide Ripple headquarters in San Francisco. This position will be based in London, and he/she will be responsible for managing and delivering the best IT support on the planet, enabling employees to innovate and operate at their peak potential. This position will report directly to the Head of IT based in San Francisco.   WHAT YOU'LL DO: Must be able to interact with users in a professional and supportive manner Maintain and support Ripple’s employees in resolving problems with IT, AV/VC, VOIP and Networks systems in mixed Mac and Windows environments Manage the repair of broken or defective laptops, printers or other hardware as required Manage the operations and maintenance of all conferencing systems for the London office Run the IT New Hire orientation Document support and operations processes Manage hardware and software purchasing for London/APAC Maintain accurate Asset Management records Manage all aspects of IT for the London office WHAT YOU MIGHT LOOK LIKE: Minimum of five years of hands-on experience in an IT support role in a rapid growth environment Experience with purchasing, inventory management and accounting Sound knowledge of information and communications technology fundamentals Ability to help Ripple employees solve hardware and software problems on Mac and Windows platforms, as well as BlueJeans, Cisco Meraki and printers Experience with hosted productivity and communications applications, including G-Suites, MS Office, Adobe, and the ability to train and support employees on their use Knowledge of Apple, Android, RingCentral VOIP systems and the ability to advise and help employees with those tools Must be willing to travel to other office locations in U.S. and APAC A positive, service-oriented attitude Good verbal and written communications skills BONUS SKILLS: Apple Certified Support Professional (ACSP) Apple Certified Maintenance Technician (ACMT) JAMF/Casper Suite certification Knowledge of and experience with the specific products used at Ripple, including: Okta, Jira Service Desk, BlueJeans Cisco CCNA, CCNP, CCSP, CCDP (Wireless &/or Security) WHAT WE OFFER: Competitive salary & equity 100% paid medical and dental, 50% paid for employee dependents Generous Health & Wellness program Modern office located in Canary Wharf A learning environment where you can dive deep into the latest technologies and make an impact Company and Team Training at our Headquarters in San Francisco, CA, USA 3% matching employer contributions WHO WE ARE: Ripple provides one frictionless experience to send money globally using the power of blockchain. By joining Ripple’s growing, global network, financial institutions can process their customers’ payments anywhere in the world instantly, reliably and cost-effectively. Banks and payment providers can use the digital asset XRP to further reduce their costs and access new markets. With offices in San Francisco, New York, London, Sydney, Mumbai, Singapore and Luxembourg, Ripple has more than 100 customers around the world. Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

WHAT YOU'LL DO: Design, and implement Identity and Access Management (IAM) solutions for systems to ensure the appropriate context-based security policies are enforced on users and their devices Partner with engineering and operations to design and implement Privileged Access Management (PAM) solution to ensure a secure production environment Work closely with Security and other stakeholders responsible for establishing governance, policies related to IAM / PAM functions Partner with IT and operations to serve as a security expert and trusted adviser in designing and providing systems that facilitate user provisioning/de-provisioning, authentication/authorization, and reporting based on business needs, industry best practices, and compliance / regulatory requirements Specify, design, build and maintain authentication and/or authorization services Work closely with Security and other stakeholders to build out IAM program and execute against the program roadmap Participate as needed in IAM operational support Produce IAM related metrics and reporting to demonstrate program capability coverage and effectiveness WHAT WE'RE LOOKING FOR: BS or MS in Computer Science, Information Security, or a related field 5+ years of experience in information security, especially in an identity and access management role 3-5 years’ experience in multiple information security domains including LDAP, Microsoft Active Directory Security, Security Assertion Markup Language (SAML), Single Sign-On technologies, authentication technologies and techniques, etc. 2-5 years’ experience in Identity and Access Management domain knowledge Possess experience and/or working knowledge in Identity Lifecycle Management, Application Onboarding, Lifecycle Manager and Workflows, Access Certification, Auditing and Reporting or any other comparable IAM product is a plus A fast learner, with a can-do attitude and an ability to get things done Strong domain knowledge in network security, application security, database security and Linux/Unix security An ability to effectively influence others to modify their behaviors Collaboratively work with architects, engineers and vendors to realize program goals Certified Information Systems Security Professional (CISSP) WHAT WE OFFER: Competitive salary and equity 100% paid medical and dental and 95% paid vision insurance for employees; 65% paid for employee dependents Generous Health & Wellness program Industry-leading maternity & paternity leave policies Flexible vacation policy- work with your manager to take time off when you need Modern office in San Francisco’s Financial District Fully-stocked kitchen with organic snacks, beverages and coffee drinks Bi-weekly lunches, breakfasts and optional gourmet dinners Monthly team outings to sports games, happy hours, game nights and more A learning environment where you can dive deep into the latest technologies and make an impact WHO WE ARE: Ripple provides one frictionless experience to send money globally using the power of blockchain. By joining Ripple’s growing, global network, financial institutions can process their customers’ payments anywhere in the world instantly, reliably and cost-effectively. Banks and payment providers can use the digital asset XRP to further reduce their costs and access new markets. With offices in San Francisco, New York, London, Sydney, Mumbai, Singapore and Luxembourg, Ripple has more than 100 customers around the world. Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

WHAT YOU’LL DO: Lead Ripple’s world-wide customer implementations function, onboarding customers quickly, efficiently and with minimal friction - Customers should form an excellent opinion of Ripple, its products and professional excellence through the on-boarding experience Lead on-going customer related projects for Ripple, as new opportunities arise and Ripple customers upgrade and build new services on the solutions deployed by Ripple Manage a fast-growing team of project managers in Ripple offices around the world, who oversee and guide our customers as they implement Ripple technology and integrate it into their businesses and IT systems Develop world-class customer project management and on-boarding capabilities, helping existing team members grow into challenging roles and adding key talent from the industry Organize Customer Implementations for success and optimal impact & customer experience Implement Industry best practice for project work, and ensure a strong culture of excellence and ownership is developed among the project management team: Evolve Ripple customer on-boarding to be the most repeatable and efficient in the market, continually seeking innovative ways to reduce on-boarding time, cost and friction Ensure excellent engagement with all departments and levels of management in customer organizatons, who are involved with Ripple projects Ensure excellent engagement with other departments of Ripple, including but not limited to: Product Management Engineering Account Management Solutions Architecture Sales Marketing Compliance & Regulation Legal Business Development WHAT WE’RE LOOKING FOR: At least 15 years experience leading major change projects in the financial services industry, preferably for Global top 20 banks and payment providers Extensive experience delivering change on an international / multinational scale Time spent in a leading management consultancy preferred Extremely strong IT credentials and deep experience of system design and system integration Experience of working in or with small, start-up organizations 10 years+ program management and large-scale change management Experience leading customer on-boarding functions for leading financial organizations preferable Educated to degree level or higher SKILLS Self-starter and highly motivated Superb leader, motivator, and self-awareness: personable Excellent presence and very influential Excellent program management and project management capabilities Able to build credibility at the highest levels within organizations Excellent organizational awareness and insight Highly organized and a proven ability to establish a rigorous and professional project function Superb motivator of others, with “can do” attitude to getting things done Resilient and resourceful An agile and creative thinker, able to solve complex problems and challenges Outstanding networker and team player Fast learner, with thirst for knowledge Clear evidence of managerial progression and top performance WHO WE ARE: Ripple provides one frictionless experience to send money globally using the power of blockchain. By joining Ripple’s growing, global network, financial institutions can process their customers’ payments anywhere in the world instantly, reliably and cost-effectively. Banks and payment providers can use the digital asset XRP to further reduce their costs and access new markets. With offices in San Francisco, New York, London, Sydney, Mumbai, Singapore and Luxembourg, Ripple has more than 100 customers around the world. Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

As a Technical Services Engineer, you will be providing first-class service and support for our financial institution customers using Ripple’s mission-critical software to make payments around the globe. In your role you will directly work with our customers and coordinate with Ripple’s Engineering teams to troubleshoot, replicate, and resolve issues to our customers satisfaction. You will analyze and resolve challenging technical issues, and investigate and identify root causes at the product, data, or network level, all the while keeping key stakeholders informed and up to date on the situation. You will engage all levels of the Ripple organization as appropriate from Project Management, Integration, Engineering, and our Leadership team, in order to own and drive customer issues to resolution in a timely manner. You will play a lead role in configuring production support and oversight arrangements for Ripple customers so that the risk of service interruption is reduced. These preventative activities will be instrumental in ensuring a smooth and reliable production experience for all users of Ripple technology. WHAT YOU'LL DO: Enhance and adhere to a world-class set of operational procedures and policies for mission-critical production support on a peer-to-peer payments network, and continually review & improve on these on an on-going basis Demonstrate, reproduce, successfully debug, and resolve technical issues across our customers’ technology stack Design & build tools and scripts to help analyze product, database, and network log files and narrow the cause of issues Help to build and administer the infrastructure and systems that keep our customers up to date and informed Become a subject matter expert on Ripple's revolutionary technology and products and an authority in the product requirements for production excellence Work with engineering & product to fix issues, release patches, and install in customer environments Coach and guide Ripple customers in implementing best practice polices and procedures for the smooth running of Ripple technology Assist in QA and validation of releases against known customer environments and configurations Voice of the customer : communicate customer’s requirements & desires back to Product Development & Engineering to influence Product Functionality & Roadmap You will be required to participate in out-of-hours customer production support from time to time WHAT WE'RE LOOKING FOR: Required 5+ years’ experience implementing or supporting transaction processing systems supporting cash management, payments, or trade finance product in complex technical environment A strong sense of ownership, and empathetic attitude that “the customers’ problem is my problem” Excellent leadership and decision-making capabilities and able to be highly effective in demanding situations Deep technical and functional understanding of payment flows & cross border payment processing Knowledge of IT Infrastructure including Databases, Firewalls, Load Balancers, Proxy Servers, Application & Web Servers. Strong collaboration skills to partner with internal Product and Engineering teams as well as external customers in an agile environment Excellent Oral, Written & Customer Service skills Proven Analytical and problem-solving skills The ability to communicate your knowledge of enterprise level, commercially available hardware and software products, operating systems, networking systems, and methodologies for integrating web-based products Must be comfortable with some customer-related travel, including new hire on-boarding in San Francisco (10-20% travel) Preferred Experience of Production Support Leadership Experience supporting mission-critical applications Experience with testing tools & technologies - Test Harnesses Experience working with a Worldwide team Hands-on coding experience in web based technologies: Web Services Experience with Linux, Javascript, Ruby or Python Peer-to-peer networks Real-time technologies Working knowledge of Linux system administration with an emphasis on networking (TCP/IP) and security best practices Experience with Zendesk, Jira, Confluence, and test/defect management tools and processes and real-time monitoring tools such as Splunk Experience of providing customer support in a peer-to-peer technology environment WHAT WE OFFER: Competitive salary & equity Generous Health & Wellness program Modern office located in Canary Wharf Monthly team outings to sports games, happy hours, games nights and more! A learning environment where you can dive deep into the latest technologies and make an impact Company and Team Training at our Headquarters in San Francisco, CA, USA WHO WE ARE: Ripple provides one frictionless experience to send money globally using the power of blockchain. By joining Ripple’s growing, global network, financial institutions can process their customers’ payments anywhere in the world instantly, reliably and cost-effectively. Banks and payment providers can use the digital asset XRP to further reduce their costs and access new markets. With offices in San Francisco, New York, London, Sydney, Mumbai, Singapore and Luxembourg, Ripple has more than 100 customers around the world. Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.