We’re looking for an expert in financial crime to join our fast-growing Fincrime team here in London. You’ll work across different areas and products, including current accounts, business banking and international accounts. You’ll report directly to our Head of Financial Crime and play a strategic role in fighting fincrime. You’ll need to be a dab-hand at managing people, projects and investigations, but you’ll need to be ready to get hands-on too.
You should know that we fight financial crime a little differently at Monzo. You’ll work in a team with dedicated financial crime engineers and data scientists, which helps us to spot, assess and prevent crime quickly. We choose not to split out different areas of crime, either. Instead we tackle all financial crime together as one team. That includes AML, fraud, sanctions breaches, terrorist financing, bribery and corruption and tax evasion. You should know each of these like the back of your hand.
We’re the UK’s fastest growing bank, with 1.4 million customers and nearly 700 employees. We need a crack team of crime fighters to help us stay one step ahead as we continue to grow.
You should apply if:
You understand the financial crime risks associated with banking.
You’ve got experience communicating with senior internal and external stakeholders.
You take a strategic approach to managing risk and prioritising work.
You know when to delegate versus when to jump in and do something yourself.
You’re excited about working in a cross-functional team with engineers and data scientists.
You’re into using automated processes to find more efficient ways of working.
You want to manage fincrime analysts and help them to grow professionally.
Logistics:
We offer a competitive salary (taking into account experience and any specialism) plus stock options and lots of other benefits .
We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance.
We’re keen to make sure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.
Feb 11, 2019
Full time
We’re looking for an expert in financial crime to join our fast-growing Fincrime team here in London. You’ll work across different areas and products, including current accounts, business banking and international accounts. You’ll report directly to our Head of Financial Crime and play a strategic role in fighting fincrime. You’ll need to be a dab-hand at managing people, projects and investigations, but you’ll need to be ready to get hands-on too.
You should know that we fight financial crime a little differently at Monzo. You’ll work in a team with dedicated financial crime engineers and data scientists, which helps us to spot, assess and prevent crime quickly. We choose not to split out different areas of crime, either. Instead we tackle all financial crime together as one team. That includes AML, fraud, sanctions breaches, terrorist financing, bribery and corruption and tax evasion. You should know each of these like the back of your hand.
We’re the UK’s fastest growing bank, with 1.4 million customers and nearly 700 employees. We need a crack team of crime fighters to help us stay one step ahead as we continue to grow.
You should apply if:
You understand the financial crime risks associated with banking.
You’ve got experience communicating with senior internal and external stakeholders.
You take a strategic approach to managing risk and prioritising work.
You know when to delegate versus when to jump in and do something yourself.
You’re excited about working in a cross-functional team with engineers and data scientists.
You’re into using automated processes to find more efficient ways of working.
You want to manage fincrime analysts and help them to grow professionally.
Logistics:
We offer a competitive salary (taking into account experience and any specialism) plus stock options and lots of other benefits .
We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance.
We’re keen to make sure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.
We’re looking for an expert in financial crime with extensive knowledge of business banking to join our fast-growing Fincrime team here in London. You’ll play a strategic role in fighting fincrime and have overall responsibility for how Monzo approaches business banking in the UK. You’ll need to be a dab-hand at managing people, projects and investigations, but you’ll need to be ready to get hands-on too.
You should know that we fight financial crime a little differently at Monzo. You’ll work in a team with dedicated financial crime engineers and data scientists, which helps us to spot, assess and prevent crime quickly. We choose not to split out different areas of crime, either. Instead we tackle all financial crime together as one team. That includes AML, fraud, sanctions breaches, terrorist financing, bribery and corruption and tax evasion. You should know each of these, and how they affect business banking, like the back of your hand.
We’re the UK’s fastest growing bank, with 1.4 million customers and nearly 700 employees. We need a crack team of crime fighters to help us stay one step ahead as we continue to grow.
Day-to-day, you’ll:
define our business banking risk appetite and approach to risk assessments
define our operational procedures and training for our Customer Operations Fincrime Specialists
help our Customer Operations Fincrime Specialists with any escalated queries relating to business banking
do any ad hoc project work such as running supplier selection processes, performing data analysis, or engaging with other banks
work with engineers to automate as much as possible and find efficiencies in all operational work
You should apply if:
you understand the financial crime risks associated with business banking
you’re clear and accurate when explaining complex regulation and fincrime concepts
you’re into using automated processes to find more efficient ways of working
you know when to delegate versus when to jump in and do something yourself
you care about people and want to ensure that customers get the best experience possible
you want to manage fincrime analysts and help them to grow professionally
Startup experience, management experience or experience working with UK regulators are all a bonus, but not required.
We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance.
We’re keen to make sure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.
Feb 11, 2019
Full time
We’re looking for an expert in financial crime with extensive knowledge of business banking to join our fast-growing Fincrime team here in London. You’ll play a strategic role in fighting fincrime and have overall responsibility for how Monzo approaches business banking in the UK. You’ll need to be a dab-hand at managing people, projects and investigations, but you’ll need to be ready to get hands-on too.
You should know that we fight financial crime a little differently at Monzo. You’ll work in a team with dedicated financial crime engineers and data scientists, which helps us to spot, assess and prevent crime quickly. We choose not to split out different areas of crime, either. Instead we tackle all financial crime together as one team. That includes AML, fraud, sanctions breaches, terrorist financing, bribery and corruption and tax evasion. You should know each of these, and how they affect business banking, like the back of your hand.
We’re the UK’s fastest growing bank, with 1.4 million customers and nearly 700 employees. We need a crack team of crime fighters to help us stay one step ahead as we continue to grow.
Day-to-day, you’ll:
define our business banking risk appetite and approach to risk assessments
define our operational procedures and training for our Customer Operations Fincrime Specialists
help our Customer Operations Fincrime Specialists with any escalated queries relating to business banking
do any ad hoc project work such as running supplier selection processes, performing data analysis, or engaging with other banks
work with engineers to automate as much as possible and find efficiencies in all operational work
You should apply if:
you understand the financial crime risks associated with business banking
you’re clear and accurate when explaining complex regulation and fincrime concepts
you’re into using automated processes to find more efficient ways of working
you know when to delegate versus when to jump in and do something yourself
you care about people and want to ensure that customers get the best experience possible
you want to manage fincrime analysts and help them to grow professionally
Startup experience, management experience or experience working with UK regulators are all a bonus, but not required.
We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance.
We’re keen to make sure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.
About the role
Following a period of unprecedented growth, a fantastic opportunity has arisen for an ambitious Senior Management Accountant to join the Finance Team at WorldRemit’s London head office. Reporting to the Financial Controller this role will be responsible for the delivery of the UK's company’s management accounts.
Responsibilities
Prepare monthly management accounts for the parent company
Manage a team of 3 and be responsible for the team’s delivery
Analyse and comment on actual variances against prior period and budget
Prepare monthly balance sheet reconciliations, resolving any discrepancies promptly
Post journals and perform cash book recs for UK-specific bank accounts
Review the work of the financial accountants and help the financial controller consolidate the results
Actively participate in the year-end audit and statutory accounts preparation
Re-engineer workbooks and provide recommendations
Act as a right hand person to the Financial Controller and act as a back up
Drive continuous improvement of processes and procedures to support growth
Provide ad hoc reporting to support management decision-making
Ad Hoc projects
Requirements
ACA, ACCA or CIMA qualified
Team management experience
3+ years post qualified experience
Strong MS Office skills particularly Excel
Proactive, organised, self-starter and able to work to tight deadlines
Experience of outsourcing and/or offshoring is advantageous
Experience of working in a fast-paced environment is advantageous
Able to work cross functionally, well spoken and professional
Apr 30, 2019
Full time
About the role
Following a period of unprecedented growth, a fantastic opportunity has arisen for an ambitious Senior Management Accountant to join the Finance Team at WorldRemit’s London head office. Reporting to the Financial Controller this role will be responsible for the delivery of the UK's company’s management accounts.
Responsibilities
Prepare monthly management accounts for the parent company
Manage a team of 3 and be responsible for the team’s delivery
Analyse and comment on actual variances against prior period and budget
Prepare monthly balance sheet reconciliations, resolving any discrepancies promptly
Post journals and perform cash book recs for UK-specific bank accounts
Review the work of the financial accountants and help the financial controller consolidate the results
Actively participate in the year-end audit and statutory accounts preparation
Re-engineer workbooks and provide recommendations
Act as a right hand person to the Financial Controller and act as a back up
Drive continuous improvement of processes and procedures to support growth
Provide ad hoc reporting to support management decision-making
Ad Hoc projects
Requirements
ACA, ACCA or CIMA qualified
Team management experience
3+ years post qualified experience
Strong MS Office skills particularly Excel
Proactive, organised, self-starter and able to work to tight deadlines
Experience of outsourcing and/or offshoring is advantageous
Experience of working in a fast-paced environment is advantageous
Able to work cross functionally, well spoken and professional
The Role
We are seeking an enthusiastic, confident and highly motivated Events Manager to join the Marketing team. You will be responsible for the events strategy for GoCardless, as well as planning and implementation of GoCardless events programme, ensuring it is in line with the firm's strategic priorities and demonstrates maximum return on investment.
You will be a creative thinker and have the ability to keep calm in a busy environment. Your professionalism will be key to every aspect of the role and you will possess exceptional time management, multi-tasking, interpersonal skills. The ideal applicant will be an effective communicator, be flexible, and have a "hands on" approach.
You will take ownership of a combination of attended and organised events; acting as the project owner from taking the initial brief, agreeing objectives and preparing a cost estimate, through to implementation and measuring ROI, delivering several events simultaneously, on time, to budget and with a focus on results.
You will also be required to build strong working relationships. This will include building visibility internally and becoming a key point of contact for events, and also maintaining a network of core, quality external suppliers. You will have the opportunity to work across a range of external and internal events including, but not limited to, in-house seminars and conferences, off-site private dinners and exhibitions.
What we're looking for
Confident communication skills and the ability to establish productive relationships with people at all levels.
Professional, enthusiastic, self-motivated problem solver.
Excellent project management, time management and organisation skills
Strong communication skills and the ability to develop and maintain trusted relationships with key business stakeholders.
Ability to manage budgets - keep budget trackers on every event and update overall budget tracker. Ensure value for money at all times when obtaining quotes for any supplies or services.
Write and manage briefs for our in-house studio ensuring the design team are clear on the objectives, deadlines are met and output is always of the highest quality.
Measure and learn to deliver actionable MI and reporting to demonstrate the value of events to the business and use learning’s to refine and improve future events.
Excellent attention to detail is imperative
Competent events professional with minimum 3-4 years events experience with the ability to manage events from conception to completion.
Proven ability to manage events, multi-task and manage senior stakeholders to ensure work is delivered on time and within pre-agreed budgets.
Apr 17, 2019
Full time
The Role
We are seeking an enthusiastic, confident and highly motivated Events Manager to join the Marketing team. You will be responsible for the events strategy for GoCardless, as well as planning and implementation of GoCardless events programme, ensuring it is in line with the firm's strategic priorities and demonstrates maximum return on investment.
You will be a creative thinker and have the ability to keep calm in a busy environment. Your professionalism will be key to every aspect of the role and you will possess exceptional time management, multi-tasking, interpersonal skills. The ideal applicant will be an effective communicator, be flexible, and have a "hands on" approach.
You will take ownership of a combination of attended and organised events; acting as the project owner from taking the initial brief, agreeing objectives and preparing a cost estimate, through to implementation and measuring ROI, delivering several events simultaneously, on time, to budget and with a focus on results.
You will also be required to build strong working relationships. This will include building visibility internally and becoming a key point of contact for events, and also maintaining a network of core, quality external suppliers. You will have the opportunity to work across a range of external and internal events including, but not limited to, in-house seminars and conferences, off-site private dinners and exhibitions.
What we're looking for
Confident communication skills and the ability to establish productive relationships with people at all levels.
Professional, enthusiastic, self-motivated problem solver.
Excellent project management, time management and organisation skills
Strong communication skills and the ability to develop and maintain trusted relationships with key business stakeholders.
Ability to manage budgets - keep budget trackers on every event and update overall budget tracker. Ensure value for money at all times when obtaining quotes for any supplies or services.
Write and manage briefs for our in-house studio ensuring the design team are clear on the objectives, deadlines are met and output is always of the highest quality.
Measure and learn to deliver actionable MI and reporting to demonstrate the value of events to the business and use learning’s to refine and improve future events.
Excellent attention to detail is imperative
Competent events professional with minimum 3-4 years events experience with the ability to manage events from conception to completion.
Proven ability to manage events, multi-task and manage senior stakeholders to ensure work is delivered on time and within pre-agreed budgets.
About us
Drive our growth and shape our future.
At GoCardless we’re looking to scale from processing £5 billion a year to over £20 billion. Our vision is to create a global connected payments network, making payments simpler on the internet no matter what country you're in or what software you are using.
We’ve built a friendly, collaborative culture where we hire and develop ambitious people that share our desire to produce work we can be proud of. We value learning and feedback, and there will be significant scope for you to develop and expand your role as our team continues its rapid growth.
The Role
We’re looking for an ambitious, innovative and motivated ABM Campaign manager to help us drive engagement and conversion across our Global Enterprise prospect base.
The ABM Campaign Manager, will be responsible for leading the development, implementation, execution and measurement of marketing programs, i.e. account intelligence gathering, demand creation and sales enablement, across our Global Enterprise prospect base.
Through an in-depth understanding of account based marketing principles, you will use one-to-one and programmatic ABM to reach and engage with our target audience. The ideal candidate will have a proven track record in building and managing ABM programs and campaigns, developing and executing strategic account-based marketing campaigns, taking an analytical approach to developing account specific marketing plans and engaging with sales leadership..
This role requires a highly organised, hard-working individual who thrives in a fast-paced environment where collaboration across teams is crucial to success. The ideal candidate has excellent communications skills and 3-4 years of B2B Enterprise/ABM marketing experience in a SaaS organization or technology company. Experience building an account based marketing program in a new market, along with marketing to a complex set of audiences a plus. This role reports to the Global Head of Campaigns.
Responsibilities include:
Drive account specific marketing planning aligned to sales strategies
Be responsible for defining and building out the Global Enterprise prospect base
Define the target audience within the account and develop an execution plan to increase awareness, reputation and consideration for GoCardless products
Deploy the right programmatic and account-specific tactical mix to deliver the right content at the right time
Create and execute annual and quarterly marketing plans for targeted list of accounts in order to deepen GoCardless’ relationship - from new customer acquisition to accelerating opportunity close to expansion
Collaborate with content, creative, digital and marketing operations team to deliver collateral, web content, emails, event messaging, strategic communications and other assets that drive customer engagement
Regularly produce reports on success of campaigns and programs across platforms
Desired skills:
3-4 years of B2B enterprise experience with proven account based marketing specific knowledge and skills
Self-starter who has built programs from the ground up
Experience defining and scoping ABM techstacks
Able to prioritise competing projects
Experience working with CRM and marketing automation/email tools such as Salesforce and Pardot
We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.
Apr 17, 2019
Full time
About us
Drive our growth and shape our future.
At GoCardless we’re looking to scale from processing £5 billion a year to over £20 billion. Our vision is to create a global connected payments network, making payments simpler on the internet no matter what country you're in or what software you are using.
We’ve built a friendly, collaborative culture where we hire and develop ambitious people that share our desire to produce work we can be proud of. We value learning and feedback, and there will be significant scope for you to develop and expand your role as our team continues its rapid growth.
The Role
We’re looking for an ambitious, innovative and motivated ABM Campaign manager to help us drive engagement and conversion across our Global Enterprise prospect base.
The ABM Campaign Manager, will be responsible for leading the development, implementation, execution and measurement of marketing programs, i.e. account intelligence gathering, demand creation and sales enablement, across our Global Enterprise prospect base.
Through an in-depth understanding of account based marketing principles, you will use one-to-one and programmatic ABM to reach and engage with our target audience. The ideal candidate will have a proven track record in building and managing ABM programs and campaigns, developing and executing strategic account-based marketing campaigns, taking an analytical approach to developing account specific marketing plans and engaging with sales leadership..
This role requires a highly organised, hard-working individual who thrives in a fast-paced environment where collaboration across teams is crucial to success. The ideal candidate has excellent communications skills and 3-4 years of B2B Enterprise/ABM marketing experience in a SaaS organization or technology company. Experience building an account based marketing program in a new market, along with marketing to a complex set of audiences a plus. This role reports to the Global Head of Campaigns.
Responsibilities include:
Drive account specific marketing planning aligned to sales strategies
Be responsible for defining and building out the Global Enterprise prospect base
Define the target audience within the account and develop an execution plan to increase awareness, reputation and consideration for GoCardless products
Deploy the right programmatic and account-specific tactical mix to deliver the right content at the right time
Create and execute annual and quarterly marketing plans for targeted list of accounts in order to deepen GoCardless’ relationship - from new customer acquisition to accelerating opportunity close to expansion
Collaborate with content, creative, digital and marketing operations team to deliver collateral, web content, emails, event messaging, strategic communications and other assets that drive customer engagement
Regularly produce reports on success of campaigns and programs across platforms
Desired skills:
3-4 years of B2B enterprise experience with proven account based marketing specific knowledge and skills
Self-starter who has built programs from the ground up
Experience defining and scoping ABM techstacks
Able to prioritise competing projects
Experience working with CRM and marketing automation/email tools such as Salesforce and Pardot
We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.
About us
GoCardless is creating the world’s first network for bank to bank payments, to rival credit and debit cards. With our powerful API and our global network of software partners, we’re on a mission to break down barriers, so businesses can take recurring payments easily, anywhere, in any currency.
The Role
We are looking for a passionate Customer Marketing Manager looking for an opportunity to develop and own a new and exciting role.
As a highly successful SaaS company we have acquired 40k customers globally. This exciting new role has been created to focus on communications to support activation, upsell, cross-sell and increase customer reach as well as maximise customer lifetime value.
Core Responsibilities:
Developing a deep understanding of our customers and their customer journey post-sign-up.
Defining a roadmap of activities that will engage and retain existing customers to ensure optimal activation, upsell and cross sell outcomes.
Own non-commercial customer communications including but not limited to crisis communications, customer surveys, features updates, product launches and pricing or terms and conditions changes.
Campaign planning and management - Analysing customer data to identify potential upsell/cross sell/adoption opportunities and liaise with key stakeholders across the business to develop and execute targeted campaigns.
Owning and monitoring budget spend, and ensuring ROI from all activities.
Customer reference and advocacy programs - building rapport and engagement with the UK customer reference base to ensure we have customer advocates across different sectors, roles and sizes.
Work with teams across Sales, Marketing, Design, Product and Engineering.
Own KPIs related to customer engagement and retention - i.e. reduced customer churn, increased average revenue per customer, increased number of active users, improved customer satisfaction.
You will:
Have demonstrable experience of owning sophisticated customer engagement and/or retention programs
Have strong analytical capability and a solid understanding of success metrics
Have a good understanding of customer data and the importance of a single customer view
Be a talented communicator and problem solver
Have the ability to work in a high–energy, high intensity and rapidly evolving environment
Essential Skills and Experience:
Experience working in B2B technology industry
Demonstrable experience managing customer campaigns and activities to drive customer engagement with demonstrable outcomes (reduced churn, increased engagement, improved LTV etc.)
Good communication and interpersonal skills, both internally and externally
A great team player, enthusiastic and proactive
Ability to learn quickly across technology, product and processes
Highly organised, experienced multi-tasker, ability to adapt and excellent time management and prioritisation skills
We welcome diversity of professional backgrounds– if you're unsure, do apply.
Apr 17, 2019
Full time
About us
GoCardless is creating the world’s first network for bank to bank payments, to rival credit and debit cards. With our powerful API and our global network of software partners, we’re on a mission to break down barriers, so businesses can take recurring payments easily, anywhere, in any currency.
The Role
We are looking for a passionate Customer Marketing Manager looking for an opportunity to develop and own a new and exciting role.
As a highly successful SaaS company we have acquired 40k customers globally. This exciting new role has been created to focus on communications to support activation, upsell, cross-sell and increase customer reach as well as maximise customer lifetime value.
Core Responsibilities:
Developing a deep understanding of our customers and their customer journey post-sign-up.
Defining a roadmap of activities that will engage and retain existing customers to ensure optimal activation, upsell and cross sell outcomes.
Own non-commercial customer communications including but not limited to crisis communications, customer surveys, features updates, product launches and pricing or terms and conditions changes.
Campaign planning and management - Analysing customer data to identify potential upsell/cross sell/adoption opportunities and liaise with key stakeholders across the business to develop and execute targeted campaigns.
Owning and monitoring budget spend, and ensuring ROI from all activities.
Customer reference and advocacy programs - building rapport and engagement with the UK customer reference base to ensure we have customer advocates across different sectors, roles and sizes.
Work with teams across Sales, Marketing, Design, Product and Engineering.
Own KPIs related to customer engagement and retention - i.e. reduced customer churn, increased average revenue per customer, increased number of active users, improved customer satisfaction.
You will:
Have demonstrable experience of owning sophisticated customer engagement and/or retention programs
Have strong analytical capability and a solid understanding of success metrics
Have a good understanding of customer data and the importance of a single customer view
Be a talented communicator and problem solver
Have the ability to work in a high–energy, high intensity and rapidly evolving environment
Essential Skills and Experience:
Experience working in B2B technology industry
Demonstrable experience managing customer campaigns and activities to drive customer engagement with demonstrable outcomes (reduced churn, increased engagement, improved LTV etc.)
Good communication and interpersonal skills, both internally and externally
A great team player, enthusiastic and proactive
Ability to learn quickly across technology, product and processes
Highly organised, experienced multi-tasker, ability to adapt and excellent time management and prioritisation skills
We welcome diversity of professional backgrounds– if you're unsure, do apply.
We're looking for a smart, experienced technical SEO specialist with web development experience to join our growing performance marketing team.
This isn’t banking as you know it — we are fast, agile and expect you to take ownership. We’re growing fast, with more than one hundred thousand new customers joining every month. Today we have 700+ staff, over a million amazing customers and a UK banking licence. We’ve done this with a small, talented team, but we’re growing. Fast. One of our (many) next key missions is to evolve what we’ve built so far into a profitable, sustainable business.
Reporting directly to the Head of Performance Marketing you’ll have full ownership to shape our SEO strategy.
You’ll spend your time:
Defining what SEO is, the growth opportunity it can unlock at Monzo and how we execute.
Set strategic direction and technical guidance for the product, growth and marketing engineering teams.
Developing KPIs, then building tooling and reporting structures for our products to develop actionable insights and objectives. Including proprietary SEO tools to enable the team to operate at scale.
Defining specs for new and existing products and contributing to our custom CMS.
Researching potential audiences and the best ways to reach them.
Working with team leads to ensure effective integration & delivery of SEO services throughout the company.
You Should Apply If:
You have a proven track record in delivering significant search driven growth from large scale and/or fast growing technical SEO projects in competitive, high traffic sectors.
You have an experienced and varied SEO tool kit - including; experience of working with popular tools such as AHrefs, Screaming Frog, Google Analytics, Moz etc, understanding of front-end technologies, understanding of structured + linked data and experience of log file analysis.
You are a self-starter; you proactively identify issues and opportunities and tackle them without being told to do so.
You’re just as happy getting hands-on as you are taking a step back and thinking long-term.
You’re data-driven and understand the numbers behind everything you do.
You are a team player and work well with others.
You have an open mind, enjoy transparency and think outside the box.
You’re hands-on and take satisfaction in supporting colleagues, projects or tasks however big or small.
What we’re doing at Monzo excites you!
Logistics
This role is based at our office in London. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. Our interview process consists of a 30-minute phone interview, a take-home test with a follow up call, and a couple of on-site interviews at our office in London. We promise not to ask you any brain teasers or trick questions!
Apr 10, 2019
Full time
We're looking for a smart, experienced technical SEO specialist with web development experience to join our growing performance marketing team.
This isn’t banking as you know it — we are fast, agile and expect you to take ownership. We’re growing fast, with more than one hundred thousand new customers joining every month. Today we have 700+ staff, over a million amazing customers and a UK banking licence. We’ve done this with a small, talented team, but we’re growing. Fast. One of our (many) next key missions is to evolve what we’ve built so far into a profitable, sustainable business.
Reporting directly to the Head of Performance Marketing you’ll have full ownership to shape our SEO strategy.
You’ll spend your time:
Defining what SEO is, the growth opportunity it can unlock at Monzo and how we execute.
Set strategic direction and technical guidance for the product, growth and marketing engineering teams.
Developing KPIs, then building tooling and reporting structures for our products to develop actionable insights and objectives. Including proprietary SEO tools to enable the team to operate at scale.
Defining specs for new and existing products and contributing to our custom CMS.
Researching potential audiences and the best ways to reach them.
Working with team leads to ensure effective integration & delivery of SEO services throughout the company.
You Should Apply If:
You have a proven track record in delivering significant search driven growth from large scale and/or fast growing technical SEO projects in competitive, high traffic sectors.
You have an experienced and varied SEO tool kit - including; experience of working with popular tools such as AHrefs, Screaming Frog, Google Analytics, Moz etc, understanding of front-end technologies, understanding of structured + linked data and experience of log file analysis.
You are a self-starter; you proactively identify issues and opportunities and tackle them without being told to do so.
You’re just as happy getting hands-on as you are taking a step back and thinking long-term.
You’re data-driven and understand the numbers behind everything you do.
You are a team player and work well with others.
You have an open mind, enjoy transparency and think outside the box.
You’re hands-on and take satisfaction in supporting colleagues, projects or tasks however big or small.
What we’re doing at Monzo excites you!
Logistics
This role is based at our office in London. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. Our interview process consists of a 30-minute phone interview, a take-home test with a follow up call, and a couple of on-site interviews at our office in London. We promise not to ask you any brain teasers or trick questions!
We're looking for a smart, driven SEO manager to join our growing performance marketing team.
This isn’t banking as you know it — we are fast, agile and expect you to take ownership. We’re growing fast, with more than one hundred thousand new customers joining every month. Today we have 700+ staff, over a million amazing customers and a UK banking licence. We’ve done this with a small, talented team, but we’re growing. Fast. One of our (many) next key missions is to evolve what we’ve built so far into a profitable, sustainable business.
Reporting directly to the Head of Performance Marketing you’ll have full ownership to shape our SEO strategy. Over time, you’ll build and lead a team who can execute at a world class standard.
You’ll spend your time:
Defining what SEO is, the growth opportunity it can unlock at Monzo and how we execute.
Set strategic direction and technical guidance for the product, growth and marketing engineering teams.
Developing KPIs, then building tooling and reporting structures for our products to develop actionable insights and objectives. Including proprietary SEO tools to enable the team to operate at scale.
Defining specs for new and existing products and contributing to our custom CMS.
Empowering our content, PPC and Affiliates teams to understand where to focus.
Researching potential audiences and the best ways to reach them.
Understanding the role SEO plays in our customer’s journey.
Working with team leads to ensure effective integration & delivery of SEO services throughout the company.
You Should Apply If:
You have a proven track record in delivering significant search driven growth.
You have a varied SEO tool kit - including; experience of working with popular tools such as AHrefs, Screaming Frog, Google Analytics, Moz etc, understanding of front-end technologies, understanding of structured + linked data.
You are a self-starter; you proactively identify issues and opportunities and tackle them without being told to do so.
You’re just as happy getting hands-on as you are taking a step back and thinking long-term.
You’re data-driven and understand the numbers behind everything you do.
You are a team player and work well with others.
You have an open mind, enjoy transparency and think outside the box.
You’re hands-on and take satisfaction in supporting colleagues, projects or tasks however big or small.
What we’re doing at Monzo excites you!
Logistics
This role is based at our office in London. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. Our interview process consists of a 30-minute phone interview, a take-home test with a follow up call, and a couple of on-site interviews at our office in London. We promise not to ask you any brain teasers or trick questions!
Apr 10, 2019
Full time
We're looking for a smart, driven SEO manager to join our growing performance marketing team.
This isn’t banking as you know it — we are fast, agile and expect you to take ownership. We’re growing fast, with more than one hundred thousand new customers joining every month. Today we have 700+ staff, over a million amazing customers and a UK banking licence. We’ve done this with a small, talented team, but we’re growing. Fast. One of our (many) next key missions is to evolve what we’ve built so far into a profitable, sustainable business.
Reporting directly to the Head of Performance Marketing you’ll have full ownership to shape our SEO strategy. Over time, you’ll build and lead a team who can execute at a world class standard.
You’ll spend your time:
Defining what SEO is, the growth opportunity it can unlock at Monzo and how we execute.
Set strategic direction and technical guidance for the product, growth and marketing engineering teams.
Developing KPIs, then building tooling and reporting structures for our products to develop actionable insights and objectives. Including proprietary SEO tools to enable the team to operate at scale.
Defining specs for new and existing products and contributing to our custom CMS.
Empowering our content, PPC and Affiliates teams to understand where to focus.
Researching potential audiences and the best ways to reach them.
Understanding the role SEO plays in our customer’s journey.
Working with team leads to ensure effective integration & delivery of SEO services throughout the company.
You Should Apply If:
You have a proven track record in delivering significant search driven growth.
You have a varied SEO tool kit - including; experience of working with popular tools such as AHrefs, Screaming Frog, Google Analytics, Moz etc, understanding of front-end technologies, understanding of structured + linked data.
You are a self-starter; you proactively identify issues and opportunities and tackle them without being told to do so.
You’re just as happy getting hands-on as you are taking a step back and thinking long-term.
You’re data-driven and understand the numbers behind everything you do.
You are a team player and work well with others.
You have an open mind, enjoy transparency and think outside the box.
You’re hands-on and take satisfaction in supporting colleagues, projects or tasks however big or small.
What we’re doing at Monzo excites you!
Logistics
This role is based at our office in London. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. Our interview process consists of a 30-minute phone interview, a take-home test with a follow up call, and a couple of on-site interviews at our office in London. We promise not to ask you any brain teasers or trick questions!
Role and context
WorldRemit works with 200+ (and constantly increasing number of) partners globally in order to help us pay out customers’ transfers in local countries. This is a fundamental aspect of our business as over 50,000 to 70,000 transactions flow through our networks each day. A key aspect of what the Operations team focus on is helping to onboard and integrate new partners; and very importantly, identify and solve any customer issues/ friction points in as scalable way as possible.
The role will lead WorldRemit’s Partner Operations function, currently a team of 27 talented problem-solving colleagues spread across 3 locations (Cebu, Philippines; London, UK; and Denver, USA). We operate on a 24/7 basis in order to be able to better serve our customers’ needs, fulfilling our promise of getting their money to their loved ones as fast as possible.
In this role you will be in charge of, amongst other things:
Overseeing the global Operations team, helping them build resilience and achieve scale. This could range from putting the appropriate management structure in place, to building processes to ensure that technical knowledge is embedded within the team
Ensuring that all customer friction points (which could arise from the customer journey or partner issues) are dealt with by the team as efficiently and effectively as possible, whilst having an eye for the overall trends & root causes in order to formulate scalable solutions. On this, an ability to think critically and understanding data will go a long way
Help develop the team’s core skillsets in order to better identify friction trends
Work with both internal WorldRemit teams (especially Customer Services, and Product & Engineering) and/ or external partners in order to develop scalable processes and solutions
Foster a fun, high performing & highly collaborative culture within the team
Generally develop, coach and mentor the team
It is fast paced and messy, but for the right person, it will be a lot of fun.
How do you know if you fit the bill?
We’re on the hunt for someone who:
has a passion for what we stand for, and a demonstrable interest in disrupting payments
is results driven and isn’t afraid to roll up their sleeves to get things done no matter what the task is
has a deeply strategic mindset, be a strong problem solver, and has the ability to synthesise and simplify large amounts of information to create business & operational value
is highly structured & analytical, spot trends and come up with recommendations
loves getting into the details but can distil & communicate pertinent information effectively
is a people person and is awesome at building relationships be it with senior leaders or junior colleagues alike
holds a black belt in juggling & prioritising multiple tasks, while maintaining a zen-like attitude in fast paced environments
can inspire, coach and lead a team of people who may or may not report into you
know how to set priorities for the team and yourself based on business objectives
Requirements:
Bachelor’s degree or equivalent in business or related field
Proven track record of creating and developing processes to improve efficiency
Experience managing a team and working with senior management. Previous experience managing a global / remote team is a plus
Understands data and is a guru in Excel and Power Point
Strong experience in operational management, preferably in the payments industry
Experience or background in strategy, management or operational consulting would be a significant asset
Fluent written and spoken English with excellent communication skills
Apr 05, 2019
Full time
Role and context
WorldRemit works with 200+ (and constantly increasing number of) partners globally in order to help us pay out customers’ transfers in local countries. This is a fundamental aspect of our business as over 50,000 to 70,000 transactions flow through our networks each day. A key aspect of what the Operations team focus on is helping to onboard and integrate new partners; and very importantly, identify and solve any customer issues/ friction points in as scalable way as possible.
The role will lead WorldRemit’s Partner Operations function, currently a team of 27 talented problem-solving colleagues spread across 3 locations (Cebu, Philippines; London, UK; and Denver, USA). We operate on a 24/7 basis in order to be able to better serve our customers’ needs, fulfilling our promise of getting their money to their loved ones as fast as possible.
In this role you will be in charge of, amongst other things:
Overseeing the global Operations team, helping them build resilience and achieve scale. This could range from putting the appropriate management structure in place, to building processes to ensure that technical knowledge is embedded within the team
Ensuring that all customer friction points (which could arise from the customer journey or partner issues) are dealt with by the team as efficiently and effectively as possible, whilst having an eye for the overall trends & root causes in order to formulate scalable solutions. On this, an ability to think critically and understanding data will go a long way
Help develop the team’s core skillsets in order to better identify friction trends
Work with both internal WorldRemit teams (especially Customer Services, and Product & Engineering) and/ or external partners in order to develop scalable processes and solutions
Foster a fun, high performing & highly collaborative culture within the team
Generally develop, coach and mentor the team
It is fast paced and messy, but for the right person, it will be a lot of fun.
How do you know if you fit the bill?
We’re on the hunt for someone who:
has a passion for what we stand for, and a demonstrable interest in disrupting payments
is results driven and isn’t afraid to roll up their sleeves to get things done no matter what the task is
has a deeply strategic mindset, be a strong problem solver, and has the ability to synthesise and simplify large amounts of information to create business & operational value
is highly structured & analytical, spot trends and come up with recommendations
loves getting into the details but can distil & communicate pertinent information effectively
is a people person and is awesome at building relationships be it with senior leaders or junior colleagues alike
holds a black belt in juggling & prioritising multiple tasks, while maintaining a zen-like attitude in fast paced environments
can inspire, coach and lead a team of people who may or may not report into you
know how to set priorities for the team and yourself based on business objectives
Requirements:
Bachelor’s degree or equivalent in business or related field
Proven track record of creating and developing processes to improve efficiency
Experience managing a team and working with senior management. Previous experience managing a global / remote team is a plus
Understands data and is a guru in Excel and Power Point
Strong experience in operational management, preferably in the payments industry
Experience or background in strategy, management or operational consulting would be a significant asset
Fluent written and spoken English with excellent communication skills
The opportunity
This is a really exciting time to join Product Marketing at GoCardless. We’re building a team to connect the dots between a fantastic product and huge growth potential. The opportunity is enormous and we’re looking for ambitious, smart and versatile people to help us to unlock it. As we expand domestically and globally, the Product Marketing team has a critical role in supporting and enabling growth.
We organise the Product Marketing team into two parts, focusing on different core outcomes: Product Success : Driving awareness and uptake of new product launches
Commercial Success : ensuring that we have clearly differentiated value propositions for key audiences, and that our Sales team have the tools they need to easily articulate them.
The role
We’re now looking for a Product Marketing Manager (Product Success) to focus on the following:
Lead the definition and execution of the go-to-market strategy for product and feature launches by:
Conducting research to understand customer requirements
Defining and developing the value proposition
Defining the GTM strategy
Drive the go-to-market strategy for product and feature launches including target audiences, value proposition, market opportunity and differentiation.
Partner with Product, Marketing and Partnerships teams to agree and deliver promotional plans that drive awareness and uptake among target audiences.
Determine success metrics for product launches, and report back on results against targets.
Deliver internal launch for commercial teams including training and collateral.
Partner with the Commercial Success Product Marketing team to produce feature level training collateral for Sales.
Gain feedback on perceptions of our value proposition from the market.
What we’re looking for
We’re building a team of stand-out Product Marketers and are looking for people who are creative, driven and looking for a new challenge in a fast growing technology organisation.
We’d love to hear from you if:
Your experience
You have a proven track record of delivering tangible results in a product marketing role within a SaaS technology organisation.
You have been working as a Product Marketing Manager for a minimum of 3 years.
You have experience of working collaboratively as part of cross-functional teams to take products to market.
You understand what the component parts are, and how to determine them, for a product launch go-to-market strategy.
You have lead projects to gain insight from customers, and understand how to translate this into useful feedback for Product teams.
Your skills
You have excellent written and verbal communication skills.
You enjoy working as part of cross-functional teams to drive consensus.
You enjoy tackling challenging problems to ensure continuous improvement.
You are action-orientated and enjoy making an impact.
You are comfortable converting complex concepts into clear, engaging messages for internal and external audiences.
You are comfortable interpreting data and using it to inform decision making.
You enjoy driving projects from planning and strategy through to execution and analysis of results.
Our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.
Mar 27, 2019
Full time
The opportunity
This is a really exciting time to join Product Marketing at GoCardless. We’re building a team to connect the dots between a fantastic product and huge growth potential. The opportunity is enormous and we’re looking for ambitious, smart and versatile people to help us to unlock it. As we expand domestically and globally, the Product Marketing team has a critical role in supporting and enabling growth.
We organise the Product Marketing team into two parts, focusing on different core outcomes: Product Success : Driving awareness and uptake of new product launches
Commercial Success : ensuring that we have clearly differentiated value propositions for key audiences, and that our Sales team have the tools they need to easily articulate them.
The role
We’re now looking for a Product Marketing Manager (Product Success) to focus on the following:
Lead the definition and execution of the go-to-market strategy for product and feature launches by:
Conducting research to understand customer requirements
Defining and developing the value proposition
Defining the GTM strategy
Drive the go-to-market strategy for product and feature launches including target audiences, value proposition, market opportunity and differentiation.
Partner with Product, Marketing and Partnerships teams to agree and deliver promotional plans that drive awareness and uptake among target audiences.
Determine success metrics for product launches, and report back on results against targets.
Deliver internal launch for commercial teams including training and collateral.
Partner with the Commercial Success Product Marketing team to produce feature level training collateral for Sales.
Gain feedback on perceptions of our value proposition from the market.
What we’re looking for
We’re building a team of stand-out Product Marketers and are looking for people who are creative, driven and looking for a new challenge in a fast growing technology organisation.
We’d love to hear from you if:
Your experience
You have a proven track record of delivering tangible results in a product marketing role within a SaaS technology organisation.
You have been working as a Product Marketing Manager for a minimum of 3 years.
You have experience of working collaboratively as part of cross-functional teams to take products to market.
You understand what the component parts are, and how to determine them, for a product launch go-to-market strategy.
You have lead projects to gain insight from customers, and understand how to translate this into useful feedback for Product teams.
Your skills
You have excellent written and verbal communication skills.
You enjoy working as part of cross-functional teams to drive consensus.
You enjoy tackling challenging problems to ensure continuous improvement.
You are action-orientated and enjoy making an impact.
You are comfortable converting complex concepts into clear, engaging messages for internal and external audiences.
You are comfortable interpreting data and using it to inform decision making.
You enjoy driving projects from planning and strategy through to execution and analysis of results.
Our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.
The opportunity
This is a really exciting time to join Product Marketing at GoCardless. We’re building a team to connect the dots between a fantastic product and huge growth potential. The opportunity is enormous and we’re looking for ambitious, smart and versatile people to help us to unlock it. As we expand domestically and globally, the Product Marketing team has a critical role in supporting and enabling growth.
We organise the Product Marketing team into two parts, focusing on different core outcomes:
Product Success : Driving awareness and uptake of new product launches
Commercial Success : ensuring that we have clearly differentiated value propositions for key audiences, and that our Sales team have the tools they need to easily articulate them.
The role
We’re now looking for a Product Marketing Manager (Commercial Success) to focus on the following:
Partnering with our international Sales teams to ensure that have the knowledge, tools and materials to effectively communicate our differentiated value in regional markets.
Developing the differentiated value proposition for GoCardless in the payments market for our international teams.
Establishing expertise on our potential buyers, their current pain points, and why GoCardless solves their problems better than the competition.
Being an expert on our value compared to our competitors.
Building collateral and training programmes to enable our international Sales team to effectively communicate our value proposition.
Developing tools, reports and research that validate our value proposition to support Sales efforts and drive demand.
Building materials to ensure that Sales can clearly communicate how our product works and the value it brings.
Working with commercial teams to seek feedback from customers and prospects including win/loss analysis to improve our proposition.
Working alongside our advocacy team to ensure we develop international references to support our value proposition.
What we’re looking for
We’re building a team of stand-out Product Marketers and are looking for people who are creative, driven and looking for a new challenge in a fast growing technology organisation.
We’d love to hear from you if:
Your experience
You have a proven track record of delivering tangible results in a product marketing role with a B2B organisation, ideally within SaaS technology.
You have been working as a Product Marketing Manager for a minimum of 3 years.
You have driven programmes to successfully enable a Sales team against measurable targets.
You have experience of working with international or geographically dispersed Sales teams.
You have run Sales training and certification programmes to ensure Sales are able to clearly articulate and apply differentiated value propositions throughout the sales process.
You have partnered with Sales teams to understand requirements across teams and regions, and produced appropriate materials to ensure a consistent articulation of a value proposition.
You have worked as part of cross-functional teams to produce reports/ surveys/ thought leadership pieces to support a value proposition.
Your skills
You have excellent written and verbal communication skills.
You enjoy working as part of cross-functional teams to drive consensus.
You enjoy tackling challenging problems to ensure continuous improvement.
You are action-orientated and enjoy making an impact.
You are comfortable converting complex concepts into clear, engaging messages for internal and external audiences.
You are comfortable interpreting data and using it to inform decision making.
You enjoy driving projects from planning and strategy through to execution and analysis of results.
Our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.
Mar 27, 2019
Full time
The opportunity
This is a really exciting time to join Product Marketing at GoCardless. We’re building a team to connect the dots between a fantastic product and huge growth potential. The opportunity is enormous and we’re looking for ambitious, smart and versatile people to help us to unlock it. As we expand domestically and globally, the Product Marketing team has a critical role in supporting and enabling growth.
We organise the Product Marketing team into two parts, focusing on different core outcomes:
Product Success : Driving awareness and uptake of new product launches
Commercial Success : ensuring that we have clearly differentiated value propositions for key audiences, and that our Sales team have the tools they need to easily articulate them.
The role
We’re now looking for a Product Marketing Manager (Commercial Success) to focus on the following:
Partnering with our international Sales teams to ensure that have the knowledge, tools and materials to effectively communicate our differentiated value in regional markets.
Developing the differentiated value proposition for GoCardless in the payments market for our international teams.
Establishing expertise on our potential buyers, their current pain points, and why GoCardless solves their problems better than the competition.
Being an expert on our value compared to our competitors.
Building collateral and training programmes to enable our international Sales team to effectively communicate our value proposition.
Developing tools, reports and research that validate our value proposition to support Sales efforts and drive demand.
Building materials to ensure that Sales can clearly communicate how our product works and the value it brings.
Working with commercial teams to seek feedback from customers and prospects including win/loss analysis to improve our proposition.
Working alongside our advocacy team to ensure we develop international references to support our value proposition.
What we’re looking for
We’re building a team of stand-out Product Marketers and are looking for people who are creative, driven and looking for a new challenge in a fast growing technology organisation.
We’d love to hear from you if:
Your experience
You have a proven track record of delivering tangible results in a product marketing role with a B2B organisation, ideally within SaaS technology.
You have been working as a Product Marketing Manager for a minimum of 3 years.
You have driven programmes to successfully enable a Sales team against measurable targets.
You have experience of working with international or geographically dispersed Sales teams.
You have run Sales training and certification programmes to ensure Sales are able to clearly articulate and apply differentiated value propositions throughout the sales process.
You have partnered with Sales teams to understand requirements across teams and regions, and produced appropriate materials to ensure a consistent articulation of a value proposition.
You have worked as part of cross-functional teams to produce reports/ surveys/ thought leadership pieces to support a value proposition.
Your skills
You have excellent written and verbal communication skills.
You enjoy working as part of cross-functional teams to drive consensus.
You enjoy tackling challenging problems to ensure continuous improvement.
You are action-orientated and enjoy making an impact.
You are comfortable converting complex concepts into clear, engaging messages for internal and external audiences.
You are comfortable interpreting data and using it to inform decision making.
You enjoy driving projects from planning and strategy through to execution and analysis of results.
Our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.
About us
GoCardless is building a new global network for recurring bank-to-bank payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including Quickbooks, Xero and Sage to help tens of thousands of small businesses to save countless hours spent chasing customers for payments.
The role
As an experienced Marketing Data Analyst practitioner you’ll bring your expertise to bear on our data and business, building out our data analysis capabilities with the Marketing function. Your key contribution will be to define, generate, analyse, interpret and communicate the metrics which underpin our sales and marketing objectives. You’ll help the UK and International marketing managers make better, faster, more data-driven decisions and develop an expert knowledge of all areas of our global marketing operation. You’ll sit within our Marketing Operations function with a dotted line to our data and BI teams. You’ll be required to work with technical and non-technical people across the whole company, from Operations to Marketing to Sales. The main elements of this role will involve:
Building new Marketing BI capability: working with the Demand Generation team to agree clear, unambiguous KPI definitions and mapping the relationships between leading and lagging metrics.
Setting up, configuring and maintaining analytics tracking using Tag Management Systems (Google Tag Manager)
Building, maintaining and communicating reports and dashboards to track Marketing’s key performance indicators against departmental objectives/targets.
Working with stakeholders across the Marketing team to enable them to self-serve business intelligence through marketing tools like Bizible, Google Analytics, Looker, Pardot and Salesforce.
Working with the central BI team to prototype, design and build reporting frameworks which can be adopted across Geos.
Undertaking deep-dive analyses of post-campaign performance to put forward hypotheses and recommendations for future initiatives.
Some example of the types of challenges that you’ll help the business with: “Should we be investing more in PPC or Content syndication activities this QTR?” "Is event XYZ generating us significant ROI and worth continuing with this year?” "What campaign activities are contributing the most to bottom line revenue?”
“Are the French Demand Generation programmes yielding the same CTR as that of the UK?”
“How is Channel XYZ performing YTD and YOY?”
“Which email within XYZ programme needs immediate attention for a content update?”
“Which channels are contributing the most to funnel stage X, Y or Z?”
Who we're looking for:
A Marketing data analyst with a proven track record of enabling marketing teams to make better data-driven decisions
You can turn complex business requirements into scalable, robust, explorable data products
You’re a self-starter - you take initiative in spotting opportunities and finding ways to solve challenges with data
You’re curious in nature and keen to identify the ‘why’ within a data set
You’re used to talking about your work with clarity to your immediate team and senior management
A strong understanding & scepticism about the features and limitations of different data sources
You’re good at quickly getting a grasp of any dataset that you're working with
Somebody that is keen to critique a dataset
You can judge when an analysis requires a 5 decimal point precision versus a back-of-the-envelope calculation
You’ll have experienced the technical challenges of setting up BI reporting for a fast-growing global B2B marketing function
You’ll be able to demonstrate how you have automated repetitive tasks to make you and your team more efficient
Requirements:
You have commercial experience in a fast moving company
You’re as comfortable building ETL pipelines as you are visualising insights and finding the business narrative in the data
You have a vast wealth of experience working with a Marketing ‘tech stack’ including but not limited to tools such as Bizible, Pardot, Google Analytics and Salesforce.
You are a marketing data analyst specialist and can demonstrate how you have exclusively supported this business function.
A degree (or equivalent work experience) in a numerate field (Business / Commercial / Science / Maths etc).
You have very strong data visualisation skills, including usage of self-serve tools like Tableau, QlikView, Looker or similar.
You can communicate your analyses clearly to both technical and non-technical audiences in both verbal and written format.
Have a strong sense of ‘Team’ and willing to support those around you.
Advanced SQL skills would be advantageous but are not essential
Previous experience setting up and managing a DMP would be advantageous but is not essential
This role would suit someone with a minimum of 4 years experience, having worked as a senior level marketing data analyst within the marketing function of a SaaS or tech organisation.
We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.
Mar 27, 2019
Full time
About us
GoCardless is building a new global network for recurring bank-to-bank payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including Quickbooks, Xero and Sage to help tens of thousands of small businesses to save countless hours spent chasing customers for payments.
The role
As an experienced Marketing Data Analyst practitioner you’ll bring your expertise to bear on our data and business, building out our data analysis capabilities with the Marketing function. Your key contribution will be to define, generate, analyse, interpret and communicate the metrics which underpin our sales and marketing objectives. You’ll help the UK and International marketing managers make better, faster, more data-driven decisions and develop an expert knowledge of all areas of our global marketing operation. You’ll sit within our Marketing Operations function with a dotted line to our data and BI teams. You’ll be required to work with technical and non-technical people across the whole company, from Operations to Marketing to Sales. The main elements of this role will involve:
Building new Marketing BI capability: working with the Demand Generation team to agree clear, unambiguous KPI definitions and mapping the relationships between leading and lagging metrics.
Setting up, configuring and maintaining analytics tracking using Tag Management Systems (Google Tag Manager)
Building, maintaining and communicating reports and dashboards to track Marketing’s key performance indicators against departmental objectives/targets.
Working with stakeholders across the Marketing team to enable them to self-serve business intelligence through marketing tools like Bizible, Google Analytics, Looker, Pardot and Salesforce.
Working with the central BI team to prototype, design and build reporting frameworks which can be adopted across Geos.
Undertaking deep-dive analyses of post-campaign performance to put forward hypotheses and recommendations for future initiatives.
Some example of the types of challenges that you’ll help the business with: “Should we be investing more in PPC or Content syndication activities this QTR?” "Is event XYZ generating us significant ROI and worth continuing with this year?” "What campaign activities are contributing the most to bottom line revenue?”
“Are the French Demand Generation programmes yielding the same CTR as that of the UK?”
“How is Channel XYZ performing YTD and YOY?”
“Which email within XYZ programme needs immediate attention for a content update?”
“Which channels are contributing the most to funnel stage X, Y or Z?”
Who we're looking for:
A Marketing data analyst with a proven track record of enabling marketing teams to make better data-driven decisions
You can turn complex business requirements into scalable, robust, explorable data products
You’re a self-starter - you take initiative in spotting opportunities and finding ways to solve challenges with data
You’re curious in nature and keen to identify the ‘why’ within a data set
You’re used to talking about your work with clarity to your immediate team and senior management
A strong understanding & scepticism about the features and limitations of different data sources
You’re good at quickly getting a grasp of any dataset that you're working with
Somebody that is keen to critique a dataset
You can judge when an analysis requires a 5 decimal point precision versus a back-of-the-envelope calculation
You’ll have experienced the technical challenges of setting up BI reporting for a fast-growing global B2B marketing function
You’ll be able to demonstrate how you have automated repetitive tasks to make you and your team more efficient
Requirements:
You have commercial experience in a fast moving company
You’re as comfortable building ETL pipelines as you are visualising insights and finding the business narrative in the data
You have a vast wealth of experience working with a Marketing ‘tech stack’ including but not limited to tools such as Bizible, Pardot, Google Analytics and Salesforce.
You are a marketing data analyst specialist and can demonstrate how you have exclusively supported this business function.
A degree (or equivalent work experience) in a numerate field (Business / Commercial / Science / Maths etc).
You have very strong data visualisation skills, including usage of self-serve tools like Tableau, QlikView, Looker or similar.
You can communicate your analyses clearly to both technical and non-technical audiences in both verbal and written format.
Have a strong sense of ‘Team’ and willing to support those around you.
Advanced SQL skills would be advantageous but are not essential
Previous experience setting up and managing a DMP would be advantageous but is not essential
This role would suit someone with a minimum of 4 years experience, having worked as a senior level marketing data analyst within the marketing function of a SaaS or tech organisation.
We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.
About us
Drive our growth and shape our future.
At GoCardless we’re looking to scale from processing £5 billion a year to over £20 billion. Our vision is to create a global connected payments network, making payments simpler on the internet no matter what country you're in or what software you are using.
We’ve built a friendly, collaborative culture where we hire and develop ambitious people that share our desire to produce work we can be proud of. We value learning and feedback, and there will be significant scope for you to develop and expand your role as our team continues its rapid growth.
The Role
We’re looking for an ambitious, innovative and motivated ABM Campaign manager to help us drive engagement and conversion across our Global Enterprise prospect base.
The ABM Campaign Manager, will be responsible for leading the development, implementation, execution and measurement of marketing programs, i.e. account intelligence gathering, demand creation and sales enablement, across our Global Enterprise prospect base.
Through an in-depth understanding of account based marketing principles, you will use one-to-one and programmatic ABM to reach and engage with our target audience. The ideal candidate will have a proven track record in building and managing ABM programs and campaigns, developing and executing strategic account-based marketing campaigns, taking an analytical approach to developing account specific marketing plans and engaging with sales leadership..
This role requires a highly organised, hard-working individual who thrives in a fast-paced environment where collaboration across teams is crucial to success. The ideal candidate has excellent communications skills and 3-4 years of B2B Enterprise/ABM marketing experience in a SaaS organization or technology company. Experience building an account based marketing program in a new market, along with marketing to a complex set of audiences a plus. This role reports to the Global Head of Campaigns.
Responsibilities include:
Drive account specific marketing planning aligned to sales strategies
Be responsible for defining and building out the Global Enterprise prospect base
Define the target audience within the account and develop an execution plan to increase awareness, reputation and consideration for GoCardless products
Deploy the right programmatic and account-specific tactical mix to deliver the right content at the right time
Create and execute annual and quarterly marketing plans for targeted list of accounts in order to deepen GoCardless’ relationship - from new customer acquisition to accelerating opportunity close to expansion
Collaborate with content, creative, digital and marketing operations team to deliver collateral, web content, emails, event messaging, strategic communications and other assets that drive customer engagement
Regularly produce reports on success of campaigns and programs across platforms
Desired skills:
3-4 years of B2B enterprise experience with proven account based marketing specific knowledge and skills
Self-starter who has built programs from the ground up
Experience defining and scoping ABM techstacks
Able to prioritise competing projects
Experience working with CRM and marketing automation/email tools such as Salesforce and Pardot
We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply
Mar 27, 2019
Full time
About us
Drive our growth and shape our future.
At GoCardless we’re looking to scale from processing £5 billion a year to over £20 billion. Our vision is to create a global connected payments network, making payments simpler on the internet no matter what country you're in or what software you are using.
We’ve built a friendly, collaborative culture where we hire and develop ambitious people that share our desire to produce work we can be proud of. We value learning and feedback, and there will be significant scope for you to develop and expand your role as our team continues its rapid growth.
The Role
We’re looking for an ambitious, innovative and motivated ABM Campaign manager to help us drive engagement and conversion across our Global Enterprise prospect base.
The ABM Campaign Manager, will be responsible for leading the development, implementation, execution and measurement of marketing programs, i.e. account intelligence gathering, demand creation and sales enablement, across our Global Enterprise prospect base.
Through an in-depth understanding of account based marketing principles, you will use one-to-one and programmatic ABM to reach and engage with our target audience. The ideal candidate will have a proven track record in building and managing ABM programs and campaigns, developing and executing strategic account-based marketing campaigns, taking an analytical approach to developing account specific marketing plans and engaging with sales leadership..
This role requires a highly organised, hard-working individual who thrives in a fast-paced environment where collaboration across teams is crucial to success. The ideal candidate has excellent communications skills and 3-4 years of B2B Enterprise/ABM marketing experience in a SaaS organization or technology company. Experience building an account based marketing program in a new market, along with marketing to a complex set of audiences a plus. This role reports to the Global Head of Campaigns.
Responsibilities include:
Drive account specific marketing planning aligned to sales strategies
Be responsible for defining and building out the Global Enterprise prospect base
Define the target audience within the account and develop an execution plan to increase awareness, reputation and consideration for GoCardless products
Deploy the right programmatic and account-specific tactical mix to deliver the right content at the right time
Create and execute annual and quarterly marketing plans for targeted list of accounts in order to deepen GoCardless’ relationship - from new customer acquisition to accelerating opportunity close to expansion
Collaborate with content, creative, digital and marketing operations team to deliver collateral, web content, emails, event messaging, strategic communications and other assets that drive customer engagement
Regularly produce reports on success of campaigns and programs across platforms
Desired skills:
3-4 years of B2B enterprise experience with proven account based marketing specific knowledge and skills
Self-starter who has built programs from the ground up
Experience defining and scoping ABM techstacks
Able to prioritise competing projects
Experience working with CRM and marketing automation/email tools such as Salesforce and Pardot
We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply
We’re looking for an empathetic manager with a technical background to support and coach our mobile engineers.
At Monzo we aim to build the best current account in the world . We are looking for an engineering manager to join us and support our mobile engineers as we grow into a world-class engineering organisation.
We work in interdisciplinary teams arranged around a mission, with clear responsibilities and objectives, and the right people in the team to independently ship from their own roadmap. This means you’ll manage iOS and Android engineers who may be in different teams and with different priorities.
We care deeply about building an inclusive and diverse culture in which everyone can succeed. Our engineers have a variety of different backgrounds: we have several non-graduates; only a few of us studied Computer Science; one of the team has a degree in Marketing; some of us have worked in huge companies; some have only ever worked in startups; others are former consultants.
Your focus will be on helping each of them with their personal and professional development, listening, guiding them through hard times and celebrating their successes.
You'll understand the kind of challenges associated with building mobile apps in a company with multiple consumer facing engineering teams.
You’ll spend your time:
conducting regular 1:1s with every person you manage to give and receive feedback
coaching, mentoring, and developing high performing engineers
helping individuals determine the best way to reach their professional goals
managing performance and providing useful, timely feedback
guiding engineers to the right training courses, conferences, and potential stretch projects
helping with productivity or communication issues
interviewing and supporting hiring new engineers
contributing to management best practices: helping us become an exceptional place to work for the ambitious, highly motivated people that we hire
partnering with tech leads and product managers to ensure delivery squads are properly staffed and able to be highly effective
We encourage an open and transparent working environment. You can get involved in any aspect of the business you are interested in and, following Stripe’s example , all emails in the company are visible in an email archive. We regularly run hackathons in which people build things on our third party API and we contribute to open source software as much as possible . We’ve also made our product roadmap public and give sneak peeks of features in our community forum .
If you’re unsure about applying or have any questions about the role or team, please don’t hesitate to email Andy from our Engineering Support Team on [email protected] 😊We're very open about what we do in general, so our blog is a good place to learn more about what we do.
You should apply if:
you would like to help Monzo build a world-class engineering organisation. Not just from a technical perspective but also from an interpersonal perspective
you have experience managing high-performing iOS or Android engineers
you understand the challenges associated with building iOS and Android in larger teams
you have an empathetic leadership style and you build strong, effective relationships
you care deeply about helping others achieve their goals, avoid burnout, and become the best engineer they can be
Teams and Managers at Monzo
Monzo is growing very quickly. We've doubled our headcount over the past 10 months and expect to keep growing at approximately that rate. Our current hypothesis is that the best way to stay productive during this growth is to create small, interdisciplinary teams, that are able to independently achieve their objectives and ship things from their own roadmap.
Find out more about how we organise our teams and support engineers.
Logistics
The interview process consists of a 45-60 minute phone call, followed by 2 hours of face to face interviews at our office in Moorgate, London. Sometimes, we arrange a follow-up interview to discuss the feedback from the first onsite stage.
We're an equal opportunity employer and prize diversity as a strength. Whoever you are, you're welcome at Monzo. We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.
Mar 20, 2019
Full time
We’re looking for an empathetic manager with a technical background to support and coach our mobile engineers.
At Monzo we aim to build the best current account in the world . We are looking for an engineering manager to join us and support our mobile engineers as we grow into a world-class engineering organisation.
We work in interdisciplinary teams arranged around a mission, with clear responsibilities and objectives, and the right people in the team to independently ship from their own roadmap. This means you’ll manage iOS and Android engineers who may be in different teams and with different priorities.
We care deeply about building an inclusive and diverse culture in which everyone can succeed. Our engineers have a variety of different backgrounds: we have several non-graduates; only a few of us studied Computer Science; one of the team has a degree in Marketing; some of us have worked in huge companies; some have only ever worked in startups; others are former consultants.
Your focus will be on helping each of them with their personal and professional development, listening, guiding them through hard times and celebrating their successes.
You'll understand the kind of challenges associated with building mobile apps in a company with multiple consumer facing engineering teams.
You’ll spend your time:
conducting regular 1:1s with every person you manage to give and receive feedback
coaching, mentoring, and developing high performing engineers
helping individuals determine the best way to reach their professional goals
managing performance and providing useful, timely feedback
guiding engineers to the right training courses, conferences, and potential stretch projects
helping with productivity or communication issues
interviewing and supporting hiring new engineers
contributing to management best practices: helping us become an exceptional place to work for the ambitious, highly motivated people that we hire
partnering with tech leads and product managers to ensure delivery squads are properly staffed and able to be highly effective
We encourage an open and transparent working environment. You can get involved in any aspect of the business you are interested in and, following Stripe’s example , all emails in the company are visible in an email archive. We regularly run hackathons in which people build things on our third party API and we contribute to open source software as much as possible . We’ve also made our product roadmap public and give sneak peeks of features in our community forum .
If you’re unsure about applying or have any questions about the role or team, please don’t hesitate to email Andy from our Engineering Support Team on [email protected] 😊We're very open about what we do in general, so our blog is a good place to learn more about what we do.
You should apply if:
you would like to help Monzo build a world-class engineering organisation. Not just from a technical perspective but also from an interpersonal perspective
you have experience managing high-performing iOS or Android engineers
you understand the challenges associated with building iOS and Android in larger teams
you have an empathetic leadership style and you build strong, effective relationships
you care deeply about helping others achieve their goals, avoid burnout, and become the best engineer they can be
Teams and Managers at Monzo
Monzo is growing very quickly. We've doubled our headcount over the past 10 months and expect to keep growing at approximately that rate. Our current hypothesis is that the best way to stay productive during this growth is to create small, interdisciplinary teams, that are able to independently achieve their objectives and ship things from their own roadmap.
Find out more about how we organise our teams and support engineers.
Logistics
The interview process consists of a 45-60 minute phone call, followed by 2 hours of face to face interviews at our office in Moorgate, London. Sometimes, we arrange a follow-up interview to discuss the feedback from the first onsite stage.
We're an equal opportunity employer and prize diversity as a strength. Whoever you are, you're welcome at Monzo. We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.
We’re looking for empathetic managers with a technical background to support and coach our engineers and help drive technical initiatives that improve our engineering practices. We’re particularly looking for people who would love to grow and develop high-performing engineers in our Financial Crime, Security, Payments or Platform teams.
Engineers work in interdisciplinary teams arranged around a mission, with clear responsibilities and objectives, and the right people in the team to independently ship from their own roadmap. Engineering Managers are separate from delivery teams, focusing on managing high performance and development for engineers across more than one team. Find out more about how we organise our teams and support engineers.
Your focus will be on helping each of them with their personal and professional development, listening, guiding them through hard times and celebrating their successes. You may also help drive technical initiatives in partnership with senior engineers across multiple teams, such as a testing, accessibility or performance.
You’ll spend your time:
supporting, coaching and developing high performing engineers through regular 1:1s, continuous feedback and relationships with team leads
working closely with the talent team to attract and hire high potential team members from diverse backgrounds
contributing to management best practices: helping us become an exceptional place to work for the ambitious, highly motivated people that we hire
helping to build an engineering organisation that can make a success of rapid growth
partnering with senior engineers to drive technical initiatives that improve our engineering practices
partnering with tech leads and product managers to ensure delivery squads are properly staffed and able to be highly effective
Projects Engineering Managers have worked on in the last year:
Building and rolling out an engineering progression framework
Iterating the engineering on-boarding process to help engineers become productive more quickly
Creating a promotions process to make sure engineers are being fairly recognised and rewarded for their contributions
Establishing a ‘tech lead’ role in product engineering squads to provide a clear technical mentor in the squad and a technical partner for product managers
Running a summer internship for engineers that saw them work on real-world problems in our engineering teams with engineers they learned a lot from
You should apply if:
you have experience managing the performance and development of high-performing engineers
you have an empathetic leadership style and you build strong, effective relationships
you care deeply about helping others achieve their goals, avoid burnout, and become the best engineers they can be
If you’re unsure about applying or have any questions about the role or team, please don’t hesitate to email Will from our Engineering Support Team on [email protected] We're very open about what we do in general, so our blog is a good place to learn more.
Logistics
The interview process consists of a 45-60 minute phone call, followed by 2 hours of face to face interviews at our office in Moorgate, London. Sometimes, we arrange a follow-up interview to discuss the feedback from the first onsite stage.
We encourage an open and transparent working environment. You can contribute ideas to and ask questions of any aspect of the business you are interested in and, following Stripe’s example , all emails in the company are visible in an email archive. We regularly run hackathons in which people build things on our third party API and we contribute to open source software as much as possible . We’ve also made our product roadmap public and give sneak peeks of features in our community forum .
We're an equal opportunity employer and prize diversity as a strength. Everyone is welcome at Monzo. We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.
We offer competitive salaries based on skills and experience, which could be anywhere between £55,000 - £100,000 per year.
Mar 20, 2019
Full time
We’re looking for empathetic managers with a technical background to support and coach our engineers and help drive technical initiatives that improve our engineering practices. We’re particularly looking for people who would love to grow and develop high-performing engineers in our Financial Crime, Security, Payments or Platform teams.
Engineers work in interdisciplinary teams arranged around a mission, with clear responsibilities and objectives, and the right people in the team to independently ship from their own roadmap. Engineering Managers are separate from delivery teams, focusing on managing high performance and development for engineers across more than one team. Find out more about how we organise our teams and support engineers.
Your focus will be on helping each of them with their personal and professional development, listening, guiding them through hard times and celebrating their successes. You may also help drive technical initiatives in partnership with senior engineers across multiple teams, such as a testing, accessibility or performance.
You’ll spend your time:
supporting, coaching and developing high performing engineers through regular 1:1s, continuous feedback and relationships with team leads
working closely with the talent team to attract and hire high potential team members from diverse backgrounds
contributing to management best practices: helping us become an exceptional place to work for the ambitious, highly motivated people that we hire
helping to build an engineering organisation that can make a success of rapid growth
partnering with senior engineers to drive technical initiatives that improve our engineering practices
partnering with tech leads and product managers to ensure delivery squads are properly staffed and able to be highly effective
Projects Engineering Managers have worked on in the last year:
Building and rolling out an engineering progression framework
Iterating the engineering on-boarding process to help engineers become productive more quickly
Creating a promotions process to make sure engineers are being fairly recognised and rewarded for their contributions
Establishing a ‘tech lead’ role in product engineering squads to provide a clear technical mentor in the squad and a technical partner for product managers
Running a summer internship for engineers that saw them work on real-world problems in our engineering teams with engineers they learned a lot from
You should apply if:
you have experience managing the performance and development of high-performing engineers
you have an empathetic leadership style and you build strong, effective relationships
you care deeply about helping others achieve their goals, avoid burnout, and become the best engineers they can be
If you’re unsure about applying or have any questions about the role or team, please don’t hesitate to email Will from our Engineering Support Team on [email protected] We're very open about what we do in general, so our blog is a good place to learn more.
Logistics
The interview process consists of a 45-60 minute phone call, followed by 2 hours of face to face interviews at our office in Moorgate, London. Sometimes, we arrange a follow-up interview to discuss the feedback from the first onsite stage.
We encourage an open and transparent working environment. You can contribute ideas to and ask questions of any aspect of the business you are interested in and, following Stripe’s example , all emails in the company are visible in an email archive. We regularly run hackathons in which people build things on our third party API and we contribute to open source software as much as possible . We’ve also made our product roadmap public and give sneak peeks of features in our community forum .
We're an equal opportunity employer and prize diversity as a strength. Everyone is welcome at Monzo. We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.
We offer competitive salaries based on skills and experience, which could be anywhere between £55,000 - £100,000 per year.
We’re looking for smart, driven and curious people to join our new Product team.
GoCardless is building a new global network for recurring bank-to-bank payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including Quickbooks, Xero and Sage to help tens of thousands of small businesses to save countless hours spent chasing customers for payments.
Product at GoCardless
This is a really exciting time to join our growing team! We’ve been building Product Management at GoCardless from the ground up, and have our sights firmly set on becoming a world-class product development organisation, led by our Chief Product & Technical Officer Carlos Gonzalez-Cadenas (ex-Skyscanner CPO).
Our Product team is focused on three areas:
What we build : Figuring out what we need to build and prioritising when we build it is our core responsibility. We bring the vision and context to empower great decisions, so we focus on posing the right questions rather than dictating detailed solutions.
How we build it : We believe in a collaborative partnership where the Product team focuses on outcomes, while Engineering, Design and Data focus on how we get there. Product’s main role in execution is to be the voice of the market and to make sure we achieve what we set out to do.
Communicating with everyone : Product is a key part of the glue that binds together teams at GoCardless. We communicate the “who, what, why and when” to the company. We also work closely with Marketing, Sales and Operations on how best to communicate what’s happening to our customers.
The role
As a Senior Product Manager you will work closely with our Engineering Tech Leads to lead one or more of the cross-functional development teams at GoCardless.
We believe in autonomous teams, so you should expect a challenging and highly cross-functional role with tasks spanning the commercial and technical spectrum. We are looking for product managers for multiple teams, but across the roles we expect responsibilities to include:
Building a deep understanding of customers’ needs
Defining our competitive positioning and keeping on top of broader industry developments
Developing a vision for the direction of the product, defining the problems we need to solve and leading prioritisation to maintain the backlog
Tracking progress, assessing our impact and driving delivery
Leading communication with the rest of the business and working with product marketing to document our capabilities
Senior PMs are also expected to take a meaningful role in shaping our product management organisation and mentoring less experienced colleagues.
What we’re looking for
We’re looking for people who have incredible potential. We believe great product managers share common characteristics, and we look for these above all else:
Raw intellectual horsepower : We want our product managers to have an outstanding ability to think on their feet and tackle intellectually challenging problems.
Curiosity & drive : You should relish challenges and have a strong natural instinct to drive things to completion. We’re looking for the ability and curiosity to adapt to a constantly changing environment.
Collaborative leaders : Product roles bring responsibility without direct authority. We’re looking for natural leaders who earn the trust of others with a collaborative style and great communication skills.
Effortlessly analytical : At GoCardless we start by asking ‘why?’, and a data-driven approach is central to how we run Product. When you’re presented with data, analysis should be a reflex.
We expect our Senior Product Managers to have proven their ability to deliver great products, and be able to demonstrate the impact they have had and the value they have brought to customers.
Bonus points for:
Experience in fintech/payments or in a startup environment
Solid technical knowledge and experience with API-based products
Our team come from a range of backgrounds, and we welcome diversity. If you’re unsure, please apply - we’d love to hear from you.
Feb 27, 2019
Full time
We’re looking for smart, driven and curious people to join our new Product team.
GoCardless is building a new global network for recurring bank-to-bank payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including Quickbooks, Xero and Sage to help tens of thousands of small businesses to save countless hours spent chasing customers for payments.
Product at GoCardless
This is a really exciting time to join our growing team! We’ve been building Product Management at GoCardless from the ground up, and have our sights firmly set on becoming a world-class product development organisation, led by our Chief Product & Technical Officer Carlos Gonzalez-Cadenas (ex-Skyscanner CPO).
Our Product team is focused on three areas:
What we build : Figuring out what we need to build and prioritising when we build it is our core responsibility. We bring the vision and context to empower great decisions, so we focus on posing the right questions rather than dictating detailed solutions.
How we build it : We believe in a collaborative partnership where the Product team focuses on outcomes, while Engineering, Design and Data focus on how we get there. Product’s main role in execution is to be the voice of the market and to make sure we achieve what we set out to do.
Communicating with everyone : Product is a key part of the glue that binds together teams at GoCardless. We communicate the “who, what, why and when” to the company. We also work closely with Marketing, Sales and Operations on how best to communicate what’s happening to our customers.
The role
As a Senior Product Manager you will work closely with our Engineering Tech Leads to lead one or more of the cross-functional development teams at GoCardless.
We believe in autonomous teams, so you should expect a challenging and highly cross-functional role with tasks spanning the commercial and technical spectrum. We are looking for product managers for multiple teams, but across the roles we expect responsibilities to include:
Building a deep understanding of customers’ needs
Defining our competitive positioning and keeping on top of broader industry developments
Developing a vision for the direction of the product, defining the problems we need to solve and leading prioritisation to maintain the backlog
Tracking progress, assessing our impact and driving delivery
Leading communication with the rest of the business and working with product marketing to document our capabilities
Senior PMs are also expected to take a meaningful role in shaping our product management organisation and mentoring less experienced colleagues.
What we’re looking for
We’re looking for people who have incredible potential. We believe great product managers share common characteristics, and we look for these above all else:
Raw intellectual horsepower : We want our product managers to have an outstanding ability to think on their feet and tackle intellectually challenging problems.
Curiosity & drive : You should relish challenges and have a strong natural instinct to drive things to completion. We’re looking for the ability and curiosity to adapt to a constantly changing environment.
Collaborative leaders : Product roles bring responsibility without direct authority. We’re looking for natural leaders who earn the trust of others with a collaborative style and great communication skills.
Effortlessly analytical : At GoCardless we start by asking ‘why?’, and a data-driven approach is central to how we run Product. When you’re presented with data, analysis should be a reflex.
We expect our Senior Product Managers to have proven their ability to deliver great products, and be able to demonstrate the impact they have had and the value they have brought to customers.
Bonus points for:
Experience in fintech/payments or in a startup environment
Solid technical knowledge and experience with API-based products
Our team come from a range of backgrounds, and we welcome diversity. If you’re unsure, please apply - we’d love to hear from you.
We’re looking for smart, curious and driven people from all backgrounds to join our new Product team.
GoCardless is building a new global network for recurring payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts.
Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including Quickbooks, Xero and Teamup to help tens of thousands of small businesses to save countless hours spent chasing customers for payments.
Product at GoCardless
This is a really exciting time to join our growing team! We’ve been building Product Management at GoCardless from the ground up, and have our sights firmly set on becoming a world-class product development organisation, led by our Chief Product & Technical Officer Carlos Gonzalez-Cadenas (ex-Skyscanner CPO).
Our Product team is focused on three areas:
What we build : Figuring out what we need to build and prioritising when we build it is our core responsibility. We bring the vision and context to empower great decisions, so we focus on posing the right questions rather than dictating detailed answers.
How we build it : We believe in a collaborative partnership where the Product team focuses on outcomes, while Engineering focuses on how we get there. Product’s main role in execution is to be the voice of the market and to make sure we achieve what we set out to do.
Communicating with everyone : Product is a key part of the glue that binds together teams at GoCardless. We communicate the “who, what, why and when” to the company. We also work closely with Marketing, Sales and Support on how best to communicate what’s happening to our customers.
The role
As a Product Manager you will work closely with one of our Engineering Managers to lead one of the development teams at GoCardless.
We believe in autonomous teams, so you should expect a challenging and highly cross-functional role with tasks spanning the commercial and technical spectrum. We are looking for product managers for multiple teams, but across the roles we expect responsibilities to include:
Building a deep understanding of customers’ needs
Defining our competitive positioning and keeping on top of broader industry developments
Developing a vision for the direction of the product, and leading prioritisation to maintain the backlog
Tracking progress, assessing our impact and driving delivery
Leading communication with the rest of the business and working with product marketing to document our capabilities
What we’re looking for
We’re looking for people who have incredible potential, so you don’t need a background in product to apply. We believe great product managers share common characteristics, and we look for these above all else:
Raw intellectual horsepower : We want our product managers to have an outstanding ability to think on their feet and tackle intellectually challenging problems.
Curiosity & drive : You should relish challenges and have a strong natural instinct to drive things to completion. We’re looking for the ability and curiosity to adapt to a constantly changing environment.
Collaborative leaders : Product roles bring responsibility without direct authority. We’re looking for natural leaders who earn the trust of others with a collaborative style and great communication skills.
Effortlessly analytical : At GoCardless we start by asking ‘why?’, and a data-driven approach is central to how we run Product. When you’re presented with data, analysis should be a reflex.
Candidates should have a proven record of success in a challenging environment, which could be anything from software engineering through entrepreneurship to strategy consulting.
Bonus points for:
Experience in fintech/payments or in a startup environment
Solid technical knowledge and experience in software development
Familiarity with SQL and ability to analyse large datasets
Our team come from a range of backgrounds, and we welcome diversity. If you’re unsure, please apply - we’d love to hear from you.
Feb 27, 2019
Full time
We’re looking for smart, curious and driven people from all backgrounds to join our new Product team.
GoCardless is building a new global network for recurring payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts.
Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including Quickbooks, Xero and Teamup to help tens of thousands of small businesses to save countless hours spent chasing customers for payments.
Product at GoCardless
This is a really exciting time to join our growing team! We’ve been building Product Management at GoCardless from the ground up, and have our sights firmly set on becoming a world-class product development organisation, led by our Chief Product & Technical Officer Carlos Gonzalez-Cadenas (ex-Skyscanner CPO).
Our Product team is focused on three areas:
What we build : Figuring out what we need to build and prioritising when we build it is our core responsibility. We bring the vision and context to empower great decisions, so we focus on posing the right questions rather than dictating detailed answers.
How we build it : We believe in a collaborative partnership where the Product team focuses on outcomes, while Engineering focuses on how we get there. Product’s main role in execution is to be the voice of the market and to make sure we achieve what we set out to do.
Communicating with everyone : Product is a key part of the glue that binds together teams at GoCardless. We communicate the “who, what, why and when” to the company. We also work closely with Marketing, Sales and Support on how best to communicate what’s happening to our customers.
The role
As a Product Manager you will work closely with one of our Engineering Managers to lead one of the development teams at GoCardless.
We believe in autonomous teams, so you should expect a challenging and highly cross-functional role with tasks spanning the commercial and technical spectrum. We are looking for product managers for multiple teams, but across the roles we expect responsibilities to include:
Building a deep understanding of customers’ needs
Defining our competitive positioning and keeping on top of broader industry developments
Developing a vision for the direction of the product, and leading prioritisation to maintain the backlog
Tracking progress, assessing our impact and driving delivery
Leading communication with the rest of the business and working with product marketing to document our capabilities
What we’re looking for
We’re looking for people who have incredible potential, so you don’t need a background in product to apply. We believe great product managers share common characteristics, and we look for these above all else:
Raw intellectual horsepower : We want our product managers to have an outstanding ability to think on their feet and tackle intellectually challenging problems.
Curiosity & drive : You should relish challenges and have a strong natural instinct to drive things to completion. We’re looking for the ability and curiosity to adapt to a constantly changing environment.
Collaborative leaders : Product roles bring responsibility without direct authority. We’re looking for natural leaders who earn the trust of others with a collaborative style and great communication skills.
Effortlessly analytical : At GoCardless we start by asking ‘why?’, and a data-driven approach is central to how we run Product. When you’re presented with data, analysis should be a reflex.
Candidates should have a proven record of success in a challenging environment, which could be anything from software engineering through entrepreneurship to strategy consulting.
Bonus points for:
Experience in fintech/payments or in a startup environment
Solid technical knowledge and experience in software development
Familiarity with SQL and ability to analyse large datasets
Our team come from a range of backgrounds, and we welcome diversity. If you’re unsure, please apply - we’d love to hear from you.
Group Product Manager We’re looking for an exceptional leader to join our Product team. GoCardless is building a new global network for recurring bank-to-bank payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including Quickbooks, Xero and Sage to help tens of thousands of small businesses to save countless hours spent chasing customers for payments. Product at GoCardless This is a really exciting time to join our growing team! We’ve been building Product Management at GoCardless from the ground up, and have our sights firmly set on becoming a world-class product development organisation, led by our Chief Product & Technical Officer Carlos Gonzalez-Cadenas (ex-Skyscanner CPO). Our Product team is focused on three areas:
What we build: Figuring out what we need to build to have the greatest impact and prioritising when we build it is our core responsibility. We bring the vision and context to empower great decisions, so we focus on posing the right questions rather than dictating detailed solutions.
How we build it: We believe in a collaborative partnership where the Product team focuses on outcomes, while Engineering, Design and Data focus on how we get there. Product’s main role in execution is to be the voice of the market and to make sure we achieve what we set out to do.
Communicating with everyone: Product is a key part of the glue that binds together teams at GoCardless. We communicate the “who, what, why and when” to the company. We also work closely with Marketing, Sales and Operations on how best to communicate what’s happening to our customers.
The role Our Product Development organisation has been growing rapidly and we currently have 14 cross-functional teams. As our first Group Product Manager you’ll work closely with our Director of Product and will be accountable for the impact of 3-5 of these teams, line managing the Product Managers of these teams and working closely with Engineering, Design, Data and Security to deliver the best results. We believe in autonomous teams, so you should expect a challenging and highly cross-functional role with tasks spanning the commercial and technical spectrum. You’ll be working with the Product Managers of the teams to ensure we are:
Building a deep understanding of customers’ needs
Developing a vision for the direction of the product and how we can have the greatest impact
Driving delivery, tracking progress and assessing our impact
Defining our competitive positioning and keeping on top of broader industry development
Leading communication with the rest of the business and working with product marketing to document our capabilities
You’ll be responsible for the career development of the Product Managers in your teams, and Group PMs are expected to play a leading role in shaping our product management and broader Product Development organisations. What we’re looking for We always look for people who have incredible raw talent and potential. We believe great Product Managers share common characteristics, and we look for these above all else:
Raw intellectual horsepower: We want our product managers to have an outstanding ability to think on their feet and tackle intellectually challenging problems.
Curiosity & drive: You should relish challenges and have a strong natural instinct to drive things to completion. We’re looking for the ability and curiosity to adapt to a constantly changing environment.
Collaborative leaders: Product roles bring responsibility without direct authority. We’re looking for natural leaders who earn the trust of others with a collaborative style and great communication skills.
Effortlessly analytical: At GoCardless we start by asking ‘why?’, and a data-driven approach is central to how we run Product. When you’re presented with data, analysis should be a reflex.
We expect Group Product Managers to have proven that they have an exceptional ability to deliver great products. Candidates should have a track record of success as a product leader responsible for multiple teams and for the career development of Product Managers. Bonus points for:
Experience in a fast-growing scaleup environment
Experience in fintech/payments
Experience with API-based products
Our team come from a range of backgrounds, and we welcome diversity. If you’re unsure, please apply - we’d love to hear from you.
Feb 27, 2019
Full time
Group Product Manager We’re looking for an exceptional leader to join our Product team. GoCardless is building a new global network for recurring bank-to-bank payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including Quickbooks, Xero and Sage to help tens of thousands of small businesses to save countless hours spent chasing customers for payments. Product at GoCardless This is a really exciting time to join our growing team! We’ve been building Product Management at GoCardless from the ground up, and have our sights firmly set on becoming a world-class product development organisation, led by our Chief Product & Technical Officer Carlos Gonzalez-Cadenas (ex-Skyscanner CPO). Our Product team is focused on three areas:
What we build: Figuring out what we need to build to have the greatest impact and prioritising when we build it is our core responsibility. We bring the vision and context to empower great decisions, so we focus on posing the right questions rather than dictating detailed solutions.
How we build it: We believe in a collaborative partnership where the Product team focuses on outcomes, while Engineering, Design and Data focus on how we get there. Product’s main role in execution is to be the voice of the market and to make sure we achieve what we set out to do.
Communicating with everyone: Product is a key part of the glue that binds together teams at GoCardless. We communicate the “who, what, why and when” to the company. We also work closely with Marketing, Sales and Operations on how best to communicate what’s happening to our customers.
The role Our Product Development organisation has been growing rapidly and we currently have 14 cross-functional teams. As our first Group Product Manager you’ll work closely with our Director of Product and will be accountable for the impact of 3-5 of these teams, line managing the Product Managers of these teams and working closely with Engineering, Design, Data and Security to deliver the best results. We believe in autonomous teams, so you should expect a challenging and highly cross-functional role with tasks spanning the commercial and technical spectrum. You’ll be working with the Product Managers of the teams to ensure we are:
Building a deep understanding of customers’ needs
Developing a vision for the direction of the product and how we can have the greatest impact
Driving delivery, tracking progress and assessing our impact
Defining our competitive positioning and keeping on top of broader industry development
Leading communication with the rest of the business and working with product marketing to document our capabilities
You’ll be responsible for the career development of the Product Managers in your teams, and Group PMs are expected to play a leading role in shaping our product management and broader Product Development organisations. What we’re looking for We always look for people who have incredible raw talent and potential. We believe great Product Managers share common characteristics, and we look for these above all else:
Raw intellectual horsepower: We want our product managers to have an outstanding ability to think on their feet and tackle intellectually challenging problems.
Curiosity & drive: You should relish challenges and have a strong natural instinct to drive things to completion. We’re looking for the ability and curiosity to adapt to a constantly changing environment.
Collaborative leaders: Product roles bring responsibility without direct authority. We’re looking for natural leaders who earn the trust of others with a collaborative style and great communication skills.
Effortlessly analytical: At GoCardless we start by asking ‘why?’, and a data-driven approach is central to how we run Product. When you’re presented with data, analysis should be a reflex.
We expect Group Product Managers to have proven that they have an exceptional ability to deliver great products. Candidates should have a track record of success as a product leader responsible for multiple teams and for the career development of Product Managers. Bonus points for:
Experience in a fast-growing scaleup environment
Experience in fintech/payments
Experience with API-based products
Our team come from a range of backgrounds, and we welcome diversity. If you’re unsure, please apply - we’d love to hear from you.
Role Overview:
Reporting to the VP Customer Service, the Head of Customer Service Philippines is responsible for Cebu operations (Including workforce, technology, and physical plant) delivering compliant tactical execution of operating initiatives across multiple customer service channels (including inbound/outbound voice, email and live chat). Additionally, the role may include site leadership to support the other WorldRemit teams that work in our Cebu site.
Duties:
• Leverage customer contact/transaction forecasts to staff and manage 24x7x365 multichannel contact centre operation.
• Recruit/hire/train/manage Customer Support team leaders and infrastructure managers (e.g., Customer Support, quality assurance, training, facilities management, and workforce management).
• Develop and maintain highly valued and responsive suite of customer contact channels, the results of which include exceptional customer contact experiences, exceptional employee experiences, and a cost-efficient technology-driven operation.
• Create an enterprise-aligned, clearly understood and communicated Cebu-site management strategy that favourably impacts revenue and bottom-line financial goals.
• Manage an operating budget of approximately £X million and 300+ FTE’s.
• Develop and implement appropriate and reliable measures and reporting to support achievement of business strategies.
• Coordinate and collaborate with contact centre leaders (London, Denver, etc.), to create and sustain effective contact centre infrastructure teams handling supporting forecasting in language, staffing models, workforce scheduling, and training and employee development, and global compensation and reward systems.
• Be a strong, creative customer and advocate for improved systems to support the CS team and the customer
• Lead initiatives to evaluate, acquire and integrate workforce management solutions into the enterprise operation.
• Provide inspirational and charismatic surprise-free leadership for contact centre staff (customer-facing, infrastructure and back-office), hallmarked by process rigor, appropriate standardization, and consistent performance against targets.
• Serve as a subject-matter expert on customer experience and contact centre operations to the WorldRemit leadership team.
• Collaborate and coordinate with WorldRemit executive team on the development and implementation of contact centre initiatives.
• Develop strategically-aligned objectives and key results (OKRs) and an environment of performance coaching, feedback and reward.
• Ensure all contact centre operations are audited regularly and achieve regulatory and policy compliance.
• Invest appropriately in business transformation and continuous improvement initiatives.
• Recruit and engage exceptional talent.
• Travel as required and as necessary to support operations.
Required Skills & Experience:
• Bachelor’s Degree in Business Administration or related field.
• Minimum 12 years of contact centre operations experience, at least 5 years in a senior/site leader role.
• Experience with financial services offerings.
• Site management experience as leader of 24x7x365 operation.
• Has directly led the maturing of a contact centre’s people, process and technology from fast growth to a stable performing platform
• Relevant experience in a management role o within a fast-paced environment, experience in Financial Service preferred. o where Regulatory oversight across multiple jurisdictions was a key factor o where establishing and working with outsourcers has been a key part of the role o where the Operating Model is in development o where the supporting systems were in flux
• Proven track record of building strong stakeholder relationships with internal and external partners.
• Self-starter, able to work independently as well as part of a team.
• A diplomatic and sensitive approach and a calm nature.
• Proven track record of making sound decisions with a strong sense of urgency.
• A genuine passion for differentiating customer service.
• The ability to create, implement and improve demanding processes and procedures.
• Experience of training and motivating high-performing customer service teams across multiple cultures and geographies.
• Strong analytical skills, communication skills, and interpersonal skills.
Feb 21, 2019
Full time
Role Overview:
Reporting to the VP Customer Service, the Head of Customer Service Philippines is responsible for Cebu operations (Including workforce, technology, and physical plant) delivering compliant tactical execution of operating initiatives across multiple customer service channels (including inbound/outbound voice, email and live chat). Additionally, the role may include site leadership to support the other WorldRemit teams that work in our Cebu site.
Duties:
• Leverage customer contact/transaction forecasts to staff and manage 24x7x365 multichannel contact centre operation.
• Recruit/hire/train/manage Customer Support team leaders and infrastructure managers (e.g., Customer Support, quality assurance, training, facilities management, and workforce management).
• Develop and maintain highly valued and responsive suite of customer contact channels, the results of which include exceptional customer contact experiences, exceptional employee experiences, and a cost-efficient technology-driven operation.
• Create an enterprise-aligned, clearly understood and communicated Cebu-site management strategy that favourably impacts revenue and bottom-line financial goals.
• Manage an operating budget of approximately £X million and 300+ FTE’s.
• Develop and implement appropriate and reliable measures and reporting to support achievement of business strategies.
• Coordinate and collaborate with contact centre leaders (London, Denver, etc.), to create and sustain effective contact centre infrastructure teams handling supporting forecasting in language, staffing models, workforce scheduling, and training and employee development, and global compensation and reward systems.
• Be a strong, creative customer and advocate for improved systems to support the CS team and the customer
• Lead initiatives to evaluate, acquire and integrate workforce management solutions into the enterprise operation.
• Provide inspirational and charismatic surprise-free leadership for contact centre staff (customer-facing, infrastructure and back-office), hallmarked by process rigor, appropriate standardization, and consistent performance against targets.
• Serve as a subject-matter expert on customer experience and contact centre operations to the WorldRemit leadership team.
• Collaborate and coordinate with WorldRemit executive team on the development and implementation of contact centre initiatives.
• Develop strategically-aligned objectives and key results (OKRs) and an environment of performance coaching, feedback and reward.
• Ensure all contact centre operations are audited regularly and achieve regulatory and policy compliance.
• Invest appropriately in business transformation and continuous improvement initiatives.
• Recruit and engage exceptional talent.
• Travel as required and as necessary to support operations.
Required Skills & Experience:
• Bachelor’s Degree in Business Administration or related field.
• Minimum 12 years of contact centre operations experience, at least 5 years in a senior/site leader role.
• Experience with financial services offerings.
• Site management experience as leader of 24x7x365 operation.
• Has directly led the maturing of a contact centre’s people, process and technology from fast growth to a stable performing platform
• Relevant experience in a management role o within a fast-paced environment, experience in Financial Service preferred. o where Regulatory oversight across multiple jurisdictions was a key factor o where establishing and working with outsourcers has been a key part of the role o where the Operating Model is in development o where the supporting systems were in flux
• Proven track record of building strong stakeholder relationships with internal and external partners.
• Self-starter, able to work independently as well as part of a team.
• A diplomatic and sensitive approach and a calm nature.
• Proven track record of making sound decisions with a strong sense of urgency.
• A genuine passion for differentiating customer service.
• The ability to create, implement and improve demanding processes and procedures.
• Experience of training and motivating high-performing customer service teams across multiple cultures and geographies.
• Strong analytical skills, communication skills, and interpersonal skills.
Want to help us change the way the world moves money?
We build high tech services that allow people to send and receive money easily. Our customers are mostly migrants, sending money home to their families and friends in Africa, Asia and Latin America.
Today only 5% of the remittance market is online – with a large proportion of the industry operating through informal untracked networks. Yet online is predicted to grow to 60% in the next 5-6 years and WorldRemit is driving that shift.
By reducing costs and freeing up time we enable people to make the most of the opportunities that their new life abroad provides and help to release the billions of dollars lost in transferring money to the developing world. This money goes directly to those who need it.
Why do we care about money transfers so much?
Most of our customers are first or second generation migrants. They may be living and working far from their home but still manage to send money back to support their loved ones.
Large international wire transfer companies and banks have been taking advantage of people like this by charging preposterous fees and unfair rates.
With the World Bank estimating $575 billion annually flowing into developing countries - transforming the remittance industry could have a greater impact on international development than every single government aid program combined.
WorldRemit is using innovative technology and growing a global network to make transferring money easier, fairer and more affordable.
How are we doing so far?
A family of 700+ employees across offices in London, Denver, Sydney and more
A Fintech Top 20 company
Sending almost 10,000,000 remittances annually (and growing)
Raised $230 million in funding
Funded by VCs behind companies such as Airbnb, Spotify, Netflix and Facebook.
Covering 140+ countries across the globe
Role Overview
As the Country Director for Canada, you will contribute to the establishment of the strategy and own the operating plan for WR in Canada. A proven leader, the Country Director will ensure that Canada’s growth plans are fully aligned to the broader corporate strategy, take complete control of the P&L and drive ambitious, sustainable growth.
You will have the analytical prowess and mental agility to build a deep understanding of market dynamics and an impressive track record of establishing new partnerships with businesses such as mobile operators and financial institutions. You will have a strong insight into consumer products and marketing and use your local knowledge to develop well-thought through branding campaigns.
Finally, the Country Director will work closely with the North America Compliance Director to ensure that WR’s current and future business maintains the highest standard of compliance and can represent WR to the Canadian Regulatory bodies when required.
Skills:
FinTech Business Builder: possess a genuine P&L mentality and consumer focus, with the understanding of how to drive aggressive growth in a regulated environment, whilst maintaining a focus on cost control
Deep commercial acumen and relationship management skills: a sophisticated business development mentality and a strong track record of negotiating and closing long term deals
Strategic, analytical and product mindset: with impressive intellectual horsepower and demonstrable experience in scoping out the parameters and dynamics of the correspondent and consumer market
Communication, collaboration and people management: a strong communicator, both persuasive and charismatic, and adept at building successful relationships externally and internally particularly across Product, Marketing and Compliance. They will lead from the front and set a high bar for hiring
Cultural fit: WorldRemit is deeply proud of its goal to disrupt an incumbent industry, create commercial success and fulfil a broader social mission. The Country Director for Canada will fully embody this spirit
Feb 21, 2019
Full time
Want to help us change the way the world moves money?
We build high tech services that allow people to send and receive money easily. Our customers are mostly migrants, sending money home to their families and friends in Africa, Asia and Latin America.
Today only 5% of the remittance market is online – with a large proportion of the industry operating through informal untracked networks. Yet online is predicted to grow to 60% in the next 5-6 years and WorldRemit is driving that shift.
By reducing costs and freeing up time we enable people to make the most of the opportunities that their new life abroad provides and help to release the billions of dollars lost in transferring money to the developing world. This money goes directly to those who need it.
Why do we care about money transfers so much?
Most of our customers are first or second generation migrants. They may be living and working far from their home but still manage to send money back to support their loved ones.
Large international wire transfer companies and banks have been taking advantage of people like this by charging preposterous fees and unfair rates.
With the World Bank estimating $575 billion annually flowing into developing countries - transforming the remittance industry could have a greater impact on international development than every single government aid program combined.
WorldRemit is using innovative technology and growing a global network to make transferring money easier, fairer and more affordable.
How are we doing so far?
A family of 700+ employees across offices in London, Denver, Sydney and more
A Fintech Top 20 company
Sending almost 10,000,000 remittances annually (and growing)
Raised $230 million in funding
Funded by VCs behind companies such as Airbnb, Spotify, Netflix and Facebook.
Covering 140+ countries across the globe
Role Overview
As the Country Director for Canada, you will contribute to the establishment of the strategy and own the operating plan for WR in Canada. A proven leader, the Country Director will ensure that Canada’s growth plans are fully aligned to the broader corporate strategy, take complete control of the P&L and drive ambitious, sustainable growth.
You will have the analytical prowess and mental agility to build a deep understanding of market dynamics and an impressive track record of establishing new partnerships with businesses such as mobile operators and financial institutions. You will have a strong insight into consumer products and marketing and use your local knowledge to develop well-thought through branding campaigns.
Finally, the Country Director will work closely with the North America Compliance Director to ensure that WR’s current and future business maintains the highest standard of compliance and can represent WR to the Canadian Regulatory bodies when required.
Skills:
FinTech Business Builder: possess a genuine P&L mentality and consumer focus, with the understanding of how to drive aggressive growth in a regulated environment, whilst maintaining a focus on cost control
Deep commercial acumen and relationship management skills: a sophisticated business development mentality and a strong track record of negotiating and closing long term deals
Strategic, analytical and product mindset: with impressive intellectual horsepower and demonstrable experience in scoping out the parameters and dynamics of the correspondent and consumer market
Communication, collaboration and people management: a strong communicator, both persuasive and charismatic, and adept at building successful relationships externally and internally particularly across Product, Marketing and Compliance. They will lead from the front and set a high bar for hiring
Cultural fit: WorldRemit is deeply proud of its goal to disrupt an incumbent industry, create commercial success and fulfil a broader social mission. The Country Director for Canada will fully embody this spirit
