About us
We are on a mission to be the best way to collect recurring payments, and we’re looking to scale from processing $10bn billion a year over $20 billion.
Our social media presence is vital to ensure that we are listening, engaging and offering real-time support to our audiences. As our audience grows internationally, gaining an understanding of our customers and prospects through social listening will be key to creating the most engaging content that resonates with our global audience and drives meaningful interactions.
The role
We’re looking for an ambitious, self-driven social media executive to join our growing marketing team and help expand our global audience.
You will be leading our day-to-day social media activity; creating and curating and social media content across our global English-language channels and seeding conversations with our audiences.
As the social media executive, you will be working closely with the Communications and Creative Design teams to generate social posts that engage our audience, spark conversation and drive traffic to our website.
As first responder to the social media channels you will work with our Support team to ensure that we’re crafting the right responses and providing the right user experience for our followers.
You’ll also be working with local marketing teams and agencies to share social media best practice and support posting to local social channels in markets including Germany, Spain and France.
Your responsibilities will include:
Keeping on top of emerging trends and conversations on social channels that are relevant to our business and audiences
Community management across social channels, responding to and engaging our audience, to ensure we’re positioned as the leading organic social media profile in recurring payments.
Identifying social media influencers for our different markets and segments
Contributing to content strategy for the social channels
Curating relevant content to be shared with our audience
Working with the Content and Design teams to create native social content
Tracking performance against our social media goals using social media management software
The ideal candidate:
You have a solid understanding of each social media platform and how they are consumed by users
You have excellent written and communication skills, with the ability to convert complex concepts into clear, engaging messages for internal and external audiences
You have creative flair for social media content and campaigns
You’re experienced with social media distribution tools and management software
You’re driven by results and insights, with an analytical mind that can identify successes, learnings and new opportunities from social data
You’re collaborative, a natural network-builder and team player
You have an interest in using social listening to identify emerging trends and break into new conversations
You’re passionate about social media, self-motivated and driven.
We welcome diversity of professional backgrounds– if you're unsure, do apply.
Feb 11, 2019
Full time
About us
We are on a mission to be the best way to collect recurring payments, and we’re looking to scale from processing $10bn billion a year over $20 billion.
Our social media presence is vital to ensure that we are listening, engaging and offering real-time support to our audiences. As our audience grows internationally, gaining an understanding of our customers and prospects through social listening will be key to creating the most engaging content that resonates with our global audience and drives meaningful interactions.
The role
We’re looking for an ambitious, self-driven social media executive to join our growing marketing team and help expand our global audience.
You will be leading our day-to-day social media activity; creating and curating and social media content across our global English-language channels and seeding conversations with our audiences.
As the social media executive, you will be working closely with the Communications and Creative Design teams to generate social posts that engage our audience, spark conversation and drive traffic to our website.
As first responder to the social media channels you will work with our Support team to ensure that we’re crafting the right responses and providing the right user experience for our followers.
You’ll also be working with local marketing teams and agencies to share social media best practice and support posting to local social channels in markets including Germany, Spain and France.
Your responsibilities will include:
Keeping on top of emerging trends and conversations on social channels that are relevant to our business and audiences
Community management across social channels, responding to and engaging our audience, to ensure we’re positioned as the leading organic social media profile in recurring payments.
Identifying social media influencers for our different markets and segments
Contributing to content strategy for the social channels
Curating relevant content to be shared with our audience
Working with the Content and Design teams to create native social content
Tracking performance against our social media goals using social media management software
The ideal candidate:
You have a solid understanding of each social media platform and how they are consumed by users
You have excellent written and communication skills, with the ability to convert complex concepts into clear, engaging messages for internal and external audiences
You have creative flair for social media content and campaigns
You’re experienced with social media distribution tools and management software
You’re driven by results and insights, with an analytical mind that can identify successes, learnings and new opportunities from social data
You’re collaborative, a natural network-builder and team player
You have an interest in using social listening to identify emerging trends and break into new conversations
You’re passionate about social media, self-motivated and driven.
We welcome diversity of professional backgrounds– if you're unsure, do apply.
The Role
We are seeking an enthusiastic, confident and highly motivated Events Manager to join the Marketing team. You will be responsible for the events strategy for GoCardless, as well as planning and implementation of GoCardless events programme, ensuring it is in line with the firm's strategic priorities and demonstrates maximum return on investment.
You will be a creative thinker and have the ability to keep calm in a busy environment. Your professionalism will be key to every aspect of the role and you will possess exceptional time management, multi-tasking, interpersonal skills. The ideal applicant will be an effective communicator, be flexible, and have a "hands on" approach.
You will take ownership of a combination of attended and organised events; acting as the project owner from taking the initial brief, agreeing objectives and preparing a cost estimate, through to implementation and measuring ROI, delivering several events simultaneously, on time, to budget and with a focus on results.
You will also be required to build strong working relationships. This will include building visibility internally and becoming a key point of contact for events, and also maintaining a network of core, quality external suppliers. You will have the opportunity to work across a range of external and internal events including, but not limited to, in-house seminars and conferences, off-site private dinners and exhibitions.
What we're looking for
Confident communication skills and the ability to establish productive relationships with people at all levels.
Professional, enthusiastic, self-motivated problem solver.
Excellent project management, time management and organisation skills
Strong communication skills and the ability to develop and maintain trusted relationships with key business stakeholders.
Ability to manage budgets - keep budget trackers on every event and update overall budget tracker. Ensure value for money at all times when obtaining quotes for any supplies or services.
Write and manage briefs for our in-house studio ensuring the design team are clear on the objectives, deadlines are met and output is always of the highest quality.
Measure and learn to deliver actionable MI and reporting to demonstrate the value of events to the business and use learning’s to refine and improve future events.
Excellent attention to detail is imperative
Competent events professional with minimum 3-4 years events experience with the ability to manage events from conception to completion.
Proven ability to manage events, multi-task and manage senior stakeholders to ensure work is delivered on time and within pre-agreed budgets.
Apr 17, 2019
Full time
The Role
We are seeking an enthusiastic, confident and highly motivated Events Manager to join the Marketing team. You will be responsible for the events strategy for GoCardless, as well as planning and implementation of GoCardless events programme, ensuring it is in line with the firm's strategic priorities and demonstrates maximum return on investment.
You will be a creative thinker and have the ability to keep calm in a busy environment. Your professionalism will be key to every aspect of the role and you will possess exceptional time management, multi-tasking, interpersonal skills. The ideal applicant will be an effective communicator, be flexible, and have a "hands on" approach.
You will take ownership of a combination of attended and organised events; acting as the project owner from taking the initial brief, agreeing objectives and preparing a cost estimate, through to implementation and measuring ROI, delivering several events simultaneously, on time, to budget and with a focus on results.
You will also be required to build strong working relationships. This will include building visibility internally and becoming a key point of contact for events, and also maintaining a network of core, quality external suppliers. You will have the opportunity to work across a range of external and internal events including, but not limited to, in-house seminars and conferences, off-site private dinners and exhibitions.
What we're looking for
Confident communication skills and the ability to establish productive relationships with people at all levels.
Professional, enthusiastic, self-motivated problem solver.
Excellent project management, time management and organisation skills
Strong communication skills and the ability to develop and maintain trusted relationships with key business stakeholders.
Ability to manage budgets - keep budget trackers on every event and update overall budget tracker. Ensure value for money at all times when obtaining quotes for any supplies or services.
Write and manage briefs for our in-house studio ensuring the design team are clear on the objectives, deadlines are met and output is always of the highest quality.
Measure and learn to deliver actionable MI and reporting to demonstrate the value of events to the business and use learning’s to refine and improve future events.
Excellent attention to detail is imperative
Competent events professional with minimum 3-4 years events experience with the ability to manage events from conception to completion.
Proven ability to manage events, multi-task and manage senior stakeholders to ensure work is delivered on time and within pre-agreed budgets.
About us
At GoCardless we’re looking to scale from processing nearly £5 billion a year to over £10 billion. Our vision is to create a global connected payments network, making payments simpler on the internet no matter what country you're in or what software you are using.
As we expand both domestically and globally, our go-to-market strategy becomes ever more critical, ensuring we’re crafting the right messages and positioning for each audience both internally and externally.
We’re looking for an ambitious, smart and motivated digital marketing executive to help us drive new customer acquisition in our English speaking markets through digital channels.
The role
You will assist planning and implementing our paid digital marketing activities in our English speaking markets to introduce GoCardless and Direct Debit to a relevant audience. Your key focus markets will be the UK, Australia, New Zealand and North America. You’ll work with our digital marketing team, our digital agency and local country marketing managers to develop strategy and prepare digital ad campaigns to ultimately deliver a stream of quality leads and customers.
You’ll be hands-on, helping managing each of the core paid digital channels. Your responsibilities will include:
Work with the digital marketing manager, local country marketing managers and campaign managers to define strategies and tactics for online acquisition in relevant markets.
Create digital media plans for our global demand generation campaigns to drive both signups (for a small business audience) as well as leads and opportunities (from medium sized to large businesses).
Work with our digital marketing agency to implement always-on and campaign activity throughout all our digital channels.
Launch our first global enterprise campaign on LinkedIn in North America.
Build out A/B audience tests to optimise ad copy and landing pages for conversion.
Work closely with our design team to prepare engaging creative (images and videos) to support online ad campaigns.
Create compelling ad copy for new digital campaigns.
Research new digital performance channels and platforms to test from video advertising to programmatic display.
Use analytics tools including like GA and Looker as well as insights from our CRM (SalesForce) to gain a deep understanding for each channel’s performance and consolidate those findings in weekly and monthly reports.
We’ve built a friendly, collaborative culture where we hire and develop ambitious people that share our desire to do work we can be proud of. We value learning and feedback, and there will be significant scope for you to develop and expand your role as our team continues its rapid growth.
The ideal candidate
You have worked on digital demand generation campaigns for a B2B company before.
You have at least two years of hands on digital performance marketing experience at an agency or inhouse.
You know your way around all the relevant ad platforms including Google AdWords, Facebook Business Manager, LinkedIn Campaign Manager, DoubleClick Campaign Manager & more.
You’re fluent in English - any additional languages are a plus.
You’re analytical, numerate and very familiar with Excel and Google Analytics.
You’re a critical thinker and like to ask lots of questions.
You have a strong interest in online marketing and keep up to date on new developments via different blogs and podcasts.
You are incredibly organised and have impeccable project management skills.
You are not afraid of hands on work in a fast paced environment.
This role would suit someone with an analytical or marketing degree with initial experience in digital marketing. We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.
Apr 17, 2019
Full time
About us
At GoCardless we’re looking to scale from processing nearly £5 billion a year to over £10 billion. Our vision is to create a global connected payments network, making payments simpler on the internet no matter what country you're in or what software you are using.
As we expand both domestically and globally, our go-to-market strategy becomes ever more critical, ensuring we’re crafting the right messages and positioning for each audience both internally and externally.
We’re looking for an ambitious, smart and motivated digital marketing executive to help us drive new customer acquisition in our English speaking markets through digital channels.
The role
You will assist planning and implementing our paid digital marketing activities in our English speaking markets to introduce GoCardless and Direct Debit to a relevant audience. Your key focus markets will be the UK, Australia, New Zealand and North America. You’ll work with our digital marketing team, our digital agency and local country marketing managers to develop strategy and prepare digital ad campaigns to ultimately deliver a stream of quality leads and customers.
You’ll be hands-on, helping managing each of the core paid digital channels. Your responsibilities will include:
Work with the digital marketing manager, local country marketing managers and campaign managers to define strategies and tactics for online acquisition in relevant markets.
Create digital media plans for our global demand generation campaigns to drive both signups (for a small business audience) as well as leads and opportunities (from medium sized to large businesses).
Work with our digital marketing agency to implement always-on and campaign activity throughout all our digital channels.
Launch our first global enterprise campaign on LinkedIn in North America.
Build out A/B audience tests to optimise ad copy and landing pages for conversion.
Work closely with our design team to prepare engaging creative (images and videos) to support online ad campaigns.
Create compelling ad copy for new digital campaigns.
Research new digital performance channels and platforms to test from video advertising to programmatic display.
Use analytics tools including like GA and Looker as well as insights from our CRM (SalesForce) to gain a deep understanding for each channel’s performance and consolidate those findings in weekly and monthly reports.
We’ve built a friendly, collaborative culture where we hire and develop ambitious people that share our desire to do work we can be proud of. We value learning and feedback, and there will be significant scope for you to develop and expand your role as our team continues its rapid growth.
The ideal candidate
You have worked on digital demand generation campaigns for a B2B company before.
You have at least two years of hands on digital performance marketing experience at an agency or inhouse.
You know your way around all the relevant ad platforms including Google AdWords, Facebook Business Manager, LinkedIn Campaign Manager, DoubleClick Campaign Manager & more.
You’re fluent in English - any additional languages are a plus.
You’re analytical, numerate and very familiar with Excel and Google Analytics.
You’re a critical thinker and like to ask lots of questions.
You have a strong interest in online marketing and keep up to date on new developments via different blogs and podcasts.
You are incredibly organised and have impeccable project management skills.
You are not afraid of hands on work in a fast paced environment.
This role would suit someone with an analytical or marketing degree with initial experience in digital marketing. We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.
About us
GoCardless is creating the world’s first network for bank to bank payments, to rival credit and debit cards. With our powerful API and our global network of software partners, we’re on a mission to break down barriers, so businesses can take recurring payments easily, anywhere, in any currency.
The opportunity
GoCardless is stepping up its marketing in 2019 and taking our proposition around the world. At the heart of our marketing strategy is an educational content programme that informs and engages our audiences. We’re looking for an outstanding Head of Content to lead our Content, Editorial and Social Media functions, to drive customer acquisition, build our brand and make us the leading advice platform globally for businesses taking recurring payments.
The role
Reporting into the CMO, the Head of Content will lead our global content strategy, driving customer acquisition, activation and retention through content, and building brand awareness.
You’ll take overall responsibility for our content and organic social roadmap, driving traffic to our website, delivering content leads and supporting our marketing and PR campaigns with great content.
You’ll ensure the quality and consistency of our content across different channels including online and events, and you’ll oversee the development of our organic social channels to drive conversation and engagement.
Metric-driven, you’ll regularly monitor and report on budget and performance to the CMO, Marketing team and wider business stakeholders.
As team lead, you’ll ensure that our Content and Social team has the right resources and support to succeed, while building the team in line with our growth ambitions.
As a member of our Marketing leadership team, you’ll make sure the Content and Social team is working in sync with other teams including Comms, Demand Generation, Product Marketing, Partnerships, Creative Design and Talent, and you’ll represent the function in cross-business projects.
What we are looking for:
Proven experience driving business results through content and social marketing
Experience managing content, editorial and social media teams
Experience managing marketing budgets
Metric-driven with analytical approach to understanding performance
Strategic, with strong execution focus
Collaborative, relationship builder that likes to work cross-functionally
Experience sourcing and managing freelancers, contractors and agencies
Experience hiring and building successful teams
We welcome diversity of professional backgrounds– if you're unsure, do apply.
In your application, please submit one relevant example of your written work in addition to your CV and cover letter.
Apr 17, 2019
Full time
About us
GoCardless is creating the world’s first network for bank to bank payments, to rival credit and debit cards. With our powerful API and our global network of software partners, we’re on a mission to break down barriers, so businesses can take recurring payments easily, anywhere, in any currency.
The opportunity
GoCardless is stepping up its marketing in 2019 and taking our proposition around the world. At the heart of our marketing strategy is an educational content programme that informs and engages our audiences. We’re looking for an outstanding Head of Content to lead our Content, Editorial and Social Media functions, to drive customer acquisition, build our brand and make us the leading advice platform globally for businesses taking recurring payments.
The role
Reporting into the CMO, the Head of Content will lead our global content strategy, driving customer acquisition, activation and retention through content, and building brand awareness.
You’ll take overall responsibility for our content and organic social roadmap, driving traffic to our website, delivering content leads and supporting our marketing and PR campaigns with great content.
You’ll ensure the quality and consistency of our content across different channels including online and events, and you’ll oversee the development of our organic social channels to drive conversation and engagement.
Metric-driven, you’ll regularly monitor and report on budget and performance to the CMO, Marketing team and wider business stakeholders.
As team lead, you’ll ensure that our Content and Social team has the right resources and support to succeed, while building the team in line with our growth ambitions.
As a member of our Marketing leadership team, you’ll make sure the Content and Social team is working in sync with other teams including Comms, Demand Generation, Product Marketing, Partnerships, Creative Design and Talent, and you’ll represent the function in cross-business projects.
What we are looking for:
Proven experience driving business results through content and social marketing
Experience managing content, editorial and social media teams
Experience managing marketing budgets
Metric-driven with analytical approach to understanding performance
Strategic, with strong execution focus
Collaborative, relationship builder that likes to work cross-functionally
Experience sourcing and managing freelancers, contractors and agencies
Experience hiring and building successful teams
We welcome diversity of professional backgrounds– if you're unsure, do apply.
In your application, please submit one relevant example of your written work in addition to your CV and cover letter.
About us
Drive our growth and shape our future.
At GoCardless we’re looking to scale from processing £5 billion a year to over £20 billion. Our vision is to create a global connected payments network, making payments simpler on the internet no matter what country you're in or what software you are using.
We’ve built a friendly, collaborative culture where we hire and develop ambitious people that share our desire to produce work we can be proud of. We value learning and feedback, and there will be significant scope for you to develop and expand your role as our team continues its rapid growth.
The Role
We’re looking for an ambitious, innovative and motivated ABM Campaign manager to help us drive engagement and conversion across our Global Enterprise prospect base.
The ABM Campaign Manager, will be responsible for leading the development, implementation, execution and measurement of marketing programs, i.e. account intelligence gathering, demand creation and sales enablement, across our Global Enterprise prospect base.
Through an in-depth understanding of account based marketing principles, you will use one-to-one and programmatic ABM to reach and engage with our target audience. The ideal candidate will have a proven track record in building and managing ABM programs and campaigns, developing and executing strategic account-based marketing campaigns, taking an analytical approach to developing account specific marketing plans and engaging with sales leadership..
This role requires a highly organised, hard-working individual who thrives in a fast-paced environment where collaboration across teams is crucial to success. The ideal candidate has excellent communications skills and 3-4 years of B2B Enterprise/ABM marketing experience in a SaaS organization or technology company. Experience building an account based marketing program in a new market, along with marketing to a complex set of audiences a plus. This role reports to the Global Head of Campaigns.
Responsibilities include:
Drive account specific marketing planning aligned to sales strategies
Be responsible for defining and building out the Global Enterprise prospect base
Define the target audience within the account and develop an execution plan to increase awareness, reputation and consideration for GoCardless products
Deploy the right programmatic and account-specific tactical mix to deliver the right content at the right time
Create and execute annual and quarterly marketing plans for targeted list of accounts in order to deepen GoCardless’ relationship - from new customer acquisition to accelerating opportunity close to expansion
Collaborate with content, creative, digital and marketing operations team to deliver collateral, web content, emails, event messaging, strategic communications and other assets that drive customer engagement
Regularly produce reports on success of campaigns and programs across platforms
Desired skills:
3-4 years of B2B enterprise experience with proven account based marketing specific knowledge and skills
Self-starter who has built programs from the ground up
Experience defining and scoping ABM techstacks
Able to prioritise competing projects
Experience working with CRM and marketing automation/email tools such as Salesforce and Pardot
We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.
Apr 17, 2019
Full time
About us
Drive our growth and shape our future.
At GoCardless we’re looking to scale from processing £5 billion a year to over £20 billion. Our vision is to create a global connected payments network, making payments simpler on the internet no matter what country you're in or what software you are using.
We’ve built a friendly, collaborative culture where we hire and develop ambitious people that share our desire to produce work we can be proud of. We value learning and feedback, and there will be significant scope for you to develop and expand your role as our team continues its rapid growth.
The Role
We’re looking for an ambitious, innovative and motivated ABM Campaign manager to help us drive engagement and conversion across our Global Enterprise prospect base.
The ABM Campaign Manager, will be responsible for leading the development, implementation, execution and measurement of marketing programs, i.e. account intelligence gathering, demand creation and sales enablement, across our Global Enterprise prospect base.
Through an in-depth understanding of account based marketing principles, you will use one-to-one and programmatic ABM to reach and engage with our target audience. The ideal candidate will have a proven track record in building and managing ABM programs and campaigns, developing and executing strategic account-based marketing campaigns, taking an analytical approach to developing account specific marketing plans and engaging with sales leadership..
This role requires a highly organised, hard-working individual who thrives in a fast-paced environment where collaboration across teams is crucial to success. The ideal candidate has excellent communications skills and 3-4 years of B2B Enterprise/ABM marketing experience in a SaaS organization or technology company. Experience building an account based marketing program in a new market, along with marketing to a complex set of audiences a plus. This role reports to the Global Head of Campaigns.
Responsibilities include:
Drive account specific marketing planning aligned to sales strategies
Be responsible for defining and building out the Global Enterprise prospect base
Define the target audience within the account and develop an execution plan to increase awareness, reputation and consideration for GoCardless products
Deploy the right programmatic and account-specific tactical mix to deliver the right content at the right time
Create and execute annual and quarterly marketing plans for targeted list of accounts in order to deepen GoCardless’ relationship - from new customer acquisition to accelerating opportunity close to expansion
Collaborate with content, creative, digital and marketing operations team to deliver collateral, web content, emails, event messaging, strategic communications and other assets that drive customer engagement
Regularly produce reports on success of campaigns and programs across platforms
Desired skills:
3-4 years of B2B enterprise experience with proven account based marketing specific knowledge and skills
Self-starter who has built programs from the ground up
Experience defining and scoping ABM techstacks
Able to prioritise competing projects
Experience working with CRM and marketing automation/email tools such as Salesforce and Pardot
We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.
About us
GoCardless is creating the world’s first network for bank to bank payments, to rival credit and debit cards. With our powerful API and our global network of software partners, we’re on a mission to break down barriers, so businesses can take recurring payments easily, anywhere, in any currency.
The Role
We are looking for a passionate Customer Marketing Manager looking for an opportunity to develop and own a new and exciting role.
As a highly successful SaaS company we have acquired 40k customers globally. This exciting new role has been created to focus on communications to support activation, upsell, cross-sell and increase customer reach as well as maximise customer lifetime value.
Core Responsibilities:
Developing a deep understanding of our customers and their customer journey post-sign-up.
Defining a roadmap of activities that will engage and retain existing customers to ensure optimal activation, upsell and cross sell outcomes.
Own non-commercial customer communications including but not limited to crisis communications, customer surveys, features updates, product launches and pricing or terms and conditions changes.
Campaign planning and management - Analysing customer data to identify potential upsell/cross sell/adoption opportunities and liaise with key stakeholders across the business to develop and execute targeted campaigns.
Owning and monitoring budget spend, and ensuring ROI from all activities.
Customer reference and advocacy programs - building rapport and engagement with the UK customer reference base to ensure we have customer advocates across different sectors, roles and sizes.
Work with teams across Sales, Marketing, Design, Product and Engineering.
Own KPIs related to customer engagement and retention - i.e. reduced customer churn, increased average revenue per customer, increased number of active users, improved customer satisfaction.
You will:
Have demonstrable experience of owning sophisticated customer engagement and/or retention programs
Have strong analytical capability and a solid understanding of success metrics
Have a good understanding of customer data and the importance of a single customer view
Be a talented communicator and problem solver
Have the ability to work in a high–energy, high intensity and rapidly evolving environment
Essential Skills and Experience:
Experience working in B2B technology industry
Demonstrable experience managing customer campaigns and activities to drive customer engagement with demonstrable outcomes (reduced churn, increased engagement, improved LTV etc.)
Good communication and interpersonal skills, both internally and externally
A great team player, enthusiastic and proactive
Ability to learn quickly across technology, product and processes
Highly organised, experienced multi-tasker, ability to adapt and excellent time management and prioritisation skills
We welcome diversity of professional backgrounds– if you're unsure, do apply.
Apr 17, 2019
Full time
About us
GoCardless is creating the world’s first network for bank to bank payments, to rival credit and debit cards. With our powerful API and our global network of software partners, we’re on a mission to break down barriers, so businesses can take recurring payments easily, anywhere, in any currency.
The Role
We are looking for a passionate Customer Marketing Manager looking for an opportunity to develop and own a new and exciting role.
As a highly successful SaaS company we have acquired 40k customers globally. This exciting new role has been created to focus on communications to support activation, upsell, cross-sell and increase customer reach as well as maximise customer lifetime value.
Core Responsibilities:
Developing a deep understanding of our customers and their customer journey post-sign-up.
Defining a roadmap of activities that will engage and retain existing customers to ensure optimal activation, upsell and cross sell outcomes.
Own non-commercial customer communications including but not limited to crisis communications, customer surveys, features updates, product launches and pricing or terms and conditions changes.
Campaign planning and management - Analysing customer data to identify potential upsell/cross sell/adoption opportunities and liaise with key stakeholders across the business to develop and execute targeted campaigns.
Owning and monitoring budget spend, and ensuring ROI from all activities.
Customer reference and advocacy programs - building rapport and engagement with the UK customer reference base to ensure we have customer advocates across different sectors, roles and sizes.
Work with teams across Sales, Marketing, Design, Product and Engineering.
Own KPIs related to customer engagement and retention - i.e. reduced customer churn, increased average revenue per customer, increased number of active users, improved customer satisfaction.
You will:
Have demonstrable experience of owning sophisticated customer engagement and/or retention programs
Have strong analytical capability and a solid understanding of success metrics
Have a good understanding of customer data and the importance of a single customer view
Be a talented communicator and problem solver
Have the ability to work in a high–energy, high intensity and rapidly evolving environment
Essential Skills and Experience:
Experience working in B2B technology industry
Demonstrable experience managing customer campaigns and activities to drive customer engagement with demonstrable outcomes (reduced churn, increased engagement, improved LTV etc.)
Good communication and interpersonal skills, both internally and externally
A great team player, enthusiastic and proactive
Ability to learn quickly across technology, product and processes
Highly organised, experienced multi-tasker, ability to adapt and excellent time management and prioritisation skills
We welcome diversity of professional backgrounds– if you're unsure, do apply.
We're looking for a smart, experienced technical SEO specialist with web development experience to join our growing performance marketing team.
This isn’t banking as you know it — we are fast, agile and expect you to take ownership. We’re growing fast, with more than one hundred thousand new customers joining every month. Today we have 700+ staff, over a million amazing customers and a UK banking licence. We’ve done this with a small, talented team, but we’re growing. Fast. One of our (many) next key missions is to evolve what we’ve built so far into a profitable, sustainable business.
Reporting directly to the Head of Performance Marketing you’ll have full ownership to shape our SEO strategy.
You’ll spend your time:
Defining what SEO is, the growth opportunity it can unlock at Monzo and how we execute.
Set strategic direction and technical guidance for the product, growth and marketing engineering teams.
Developing KPIs, then building tooling and reporting structures for our products to develop actionable insights and objectives. Including proprietary SEO tools to enable the team to operate at scale.
Defining specs for new and existing products and contributing to our custom CMS.
Researching potential audiences and the best ways to reach them.
Working with team leads to ensure effective integration & delivery of SEO services throughout the company.
You Should Apply If:
You have a proven track record in delivering significant search driven growth from large scale and/or fast growing technical SEO projects in competitive, high traffic sectors.
You have an experienced and varied SEO tool kit - including; experience of working with popular tools such as AHrefs, Screaming Frog, Google Analytics, Moz etc, understanding of front-end technologies, understanding of structured + linked data and experience of log file analysis.
You are a self-starter; you proactively identify issues and opportunities and tackle them without being told to do so.
You’re just as happy getting hands-on as you are taking a step back and thinking long-term.
You’re data-driven and understand the numbers behind everything you do.
You are a team player and work well with others.
You have an open mind, enjoy transparency and think outside the box.
You’re hands-on and take satisfaction in supporting colleagues, projects or tasks however big or small.
What we’re doing at Monzo excites you!
Logistics
This role is based at our office in London. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. Our interview process consists of a 30-minute phone interview, a take-home test with a follow up call, and a couple of on-site interviews at our office in London. We promise not to ask you any brain teasers or trick questions!
Apr 10, 2019
Full time
We're looking for a smart, experienced technical SEO specialist with web development experience to join our growing performance marketing team.
This isn’t banking as you know it — we are fast, agile and expect you to take ownership. We’re growing fast, with more than one hundred thousand new customers joining every month. Today we have 700+ staff, over a million amazing customers and a UK banking licence. We’ve done this with a small, talented team, but we’re growing. Fast. One of our (many) next key missions is to evolve what we’ve built so far into a profitable, sustainable business.
Reporting directly to the Head of Performance Marketing you’ll have full ownership to shape our SEO strategy.
You’ll spend your time:
Defining what SEO is, the growth opportunity it can unlock at Monzo and how we execute.
Set strategic direction and technical guidance for the product, growth and marketing engineering teams.
Developing KPIs, then building tooling and reporting structures for our products to develop actionable insights and objectives. Including proprietary SEO tools to enable the team to operate at scale.
Defining specs for new and existing products and contributing to our custom CMS.
Researching potential audiences and the best ways to reach them.
Working with team leads to ensure effective integration & delivery of SEO services throughout the company.
You Should Apply If:
You have a proven track record in delivering significant search driven growth from large scale and/or fast growing technical SEO projects in competitive, high traffic sectors.
You have an experienced and varied SEO tool kit - including; experience of working with popular tools such as AHrefs, Screaming Frog, Google Analytics, Moz etc, understanding of front-end technologies, understanding of structured + linked data and experience of log file analysis.
You are a self-starter; you proactively identify issues and opportunities and tackle them without being told to do so.
You’re just as happy getting hands-on as you are taking a step back and thinking long-term.
You’re data-driven and understand the numbers behind everything you do.
You are a team player and work well with others.
You have an open mind, enjoy transparency and think outside the box.
You’re hands-on and take satisfaction in supporting colleagues, projects or tasks however big or small.
What we’re doing at Monzo excites you!
Logistics
This role is based at our office in London. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. Our interview process consists of a 30-minute phone interview, a take-home test with a follow up call, and a couple of on-site interviews at our office in London. We promise not to ask you any brain teasers or trick questions!
We're looking for a smart, driven SEO manager to join our growing performance marketing team.
This isn’t banking as you know it — we are fast, agile and expect you to take ownership. We’re growing fast, with more than one hundred thousand new customers joining every month. Today we have 700+ staff, over a million amazing customers and a UK banking licence. We’ve done this with a small, talented team, but we’re growing. Fast. One of our (many) next key missions is to evolve what we’ve built so far into a profitable, sustainable business.
Reporting directly to the Head of Performance Marketing you’ll have full ownership to shape our SEO strategy. Over time, you’ll build and lead a team who can execute at a world class standard.
You’ll spend your time:
Defining what SEO is, the growth opportunity it can unlock at Monzo and how we execute.
Set strategic direction and technical guidance for the product, growth and marketing engineering teams.
Developing KPIs, then building tooling and reporting structures for our products to develop actionable insights and objectives. Including proprietary SEO tools to enable the team to operate at scale.
Defining specs for new and existing products and contributing to our custom CMS.
Empowering our content, PPC and Affiliates teams to understand where to focus.
Researching potential audiences and the best ways to reach them.
Understanding the role SEO plays in our customer’s journey.
Working with team leads to ensure effective integration & delivery of SEO services throughout the company.
You Should Apply If:
You have a proven track record in delivering significant search driven growth.
You have a varied SEO tool kit - including; experience of working with popular tools such as AHrefs, Screaming Frog, Google Analytics, Moz etc, understanding of front-end technologies, understanding of structured + linked data.
You are a self-starter; you proactively identify issues and opportunities and tackle them without being told to do so.
You’re just as happy getting hands-on as you are taking a step back and thinking long-term.
You’re data-driven and understand the numbers behind everything you do.
You are a team player and work well with others.
You have an open mind, enjoy transparency and think outside the box.
You’re hands-on and take satisfaction in supporting colleagues, projects or tasks however big or small.
What we’re doing at Monzo excites you!
Logistics
This role is based at our office in London. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. Our interview process consists of a 30-minute phone interview, a take-home test with a follow up call, and a couple of on-site interviews at our office in London. We promise not to ask you any brain teasers or trick questions!
Apr 10, 2019
Full time
We're looking for a smart, driven SEO manager to join our growing performance marketing team.
This isn’t banking as you know it — we are fast, agile and expect you to take ownership. We’re growing fast, with more than one hundred thousand new customers joining every month. Today we have 700+ staff, over a million amazing customers and a UK banking licence. We’ve done this with a small, talented team, but we’re growing. Fast. One of our (many) next key missions is to evolve what we’ve built so far into a profitable, sustainable business.
Reporting directly to the Head of Performance Marketing you’ll have full ownership to shape our SEO strategy. Over time, you’ll build and lead a team who can execute at a world class standard.
You’ll spend your time:
Defining what SEO is, the growth opportunity it can unlock at Monzo and how we execute.
Set strategic direction and technical guidance for the product, growth and marketing engineering teams.
Developing KPIs, then building tooling and reporting structures for our products to develop actionable insights and objectives. Including proprietary SEO tools to enable the team to operate at scale.
Defining specs for new and existing products and contributing to our custom CMS.
Empowering our content, PPC and Affiliates teams to understand where to focus.
Researching potential audiences and the best ways to reach them.
Understanding the role SEO plays in our customer’s journey.
Working with team leads to ensure effective integration & delivery of SEO services throughout the company.
You Should Apply If:
You have a proven track record in delivering significant search driven growth.
You have a varied SEO tool kit - including; experience of working with popular tools such as AHrefs, Screaming Frog, Google Analytics, Moz etc, understanding of front-end technologies, understanding of structured + linked data.
You are a self-starter; you proactively identify issues and opportunities and tackle them without being told to do so.
You’re just as happy getting hands-on as you are taking a step back and thinking long-term.
You’re data-driven and understand the numbers behind everything you do.
You are a team player and work well with others.
You have an open mind, enjoy transparency and think outside the box.
You’re hands-on and take satisfaction in supporting colleagues, projects or tasks however big or small.
What we’re doing at Monzo excites you!
Logistics
This role is based at our office in London. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. Our interview process consists of a 30-minute phone interview, a take-home test with a follow up call, and a couple of on-site interviews at our office in London. We promise not to ask you any brain teasers or trick questions!
We're looking for an experienced, hands on Head of SEO to join our growing performance marketing team.
This isn’t banking as you know it — we are fast, agile and expect you to take ownership. We’re growing fast, with more than one hundred thousand new customers joining every month. Today we have 700+ staff, over a million amazing customers and a UK banking licence. We’ve done this with a small, talented team, but we’re growing. Fast. One of our (many) next key missions is to evolve what we’ve built so far into a profitable, sustainable business.
Reporting directly to the Head of Performance Marketing you’ll have full ownership to shape our SEO strategy. Over time, you’ll build and lead a team who can execute at a world class standard.
You’ll spend your time:
Defining what SEO is, the growth opportunity it can unlock at Monzo and how we execute.
Set strategic direction and technical guidance for the product, growth and marketing engineering teams.
Developing KPIs, then building tooling and reporting structures for our products to develop actionable insights and objectives. Including proprietary SEO tools to enable the team to operate at scale.
Defining specs for new and existing products and contributing to our custom CMS.
Empowering our content, PPC and Affiliates teams to understand where to focus.
Researching potential audiences and the best ways to reach them.
Understanding the role SEO plays in our customer’s journey.
Working with team leads to ensure effective integration & delivery of SEO services throughout the company.
You Should Apply If:
You have a proven track record in delivering significant search driven growth from large scale and/or fast growing technical SEO projects in competitive, high traffic sectors.
You have an experienced and varied SEO tool kit - including; experience of working with popular tools such as AHrefs, Screaming Frog, Google Analytics, Moz etc, understanding of front-end technologies, understanding of structured + linked data and experience of log file analysis.
You are a self-starter; you proactively identify issues and opportunities and tackle them without being told to do so.
You’re just as happy getting hands-on as you are taking a step back and thinking long-term.
You’re data-driven and understand the numbers behind everything you do.
You are a team player and work well with others. You have experience of leading and developing a team.
You have an open mind, enjoy transparency and think outside the box.
You’re hands-on and take satisfaction in supporting colleagues, projects or tasks however big or small.
What we’re doing at Monzo excites you!
Logistics
This role is based at our office in London. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. Our interview process consists of a 30-minute phone interview, a take-home test with a follow up call, and a couple of on-site interviews at our office in London. We promise not to ask you any brain teasers or trick questions!
Apr 10, 2019
Full time
We're looking for an experienced, hands on Head of SEO to join our growing performance marketing team.
This isn’t banking as you know it — we are fast, agile and expect you to take ownership. We’re growing fast, with more than one hundred thousand new customers joining every month. Today we have 700+ staff, over a million amazing customers and a UK banking licence. We’ve done this with a small, talented team, but we’re growing. Fast. One of our (many) next key missions is to evolve what we’ve built so far into a profitable, sustainable business.
Reporting directly to the Head of Performance Marketing you’ll have full ownership to shape our SEO strategy. Over time, you’ll build and lead a team who can execute at a world class standard.
You’ll spend your time:
Defining what SEO is, the growth opportunity it can unlock at Monzo and how we execute.
Set strategic direction and technical guidance for the product, growth and marketing engineering teams.
Developing KPIs, then building tooling and reporting structures for our products to develop actionable insights and objectives. Including proprietary SEO tools to enable the team to operate at scale.
Defining specs for new and existing products and contributing to our custom CMS.
Empowering our content, PPC and Affiliates teams to understand where to focus.
Researching potential audiences and the best ways to reach them.
Understanding the role SEO plays in our customer’s journey.
Working with team leads to ensure effective integration & delivery of SEO services throughout the company.
You Should Apply If:
You have a proven track record in delivering significant search driven growth from large scale and/or fast growing technical SEO projects in competitive, high traffic sectors.
You have an experienced and varied SEO tool kit - including; experience of working with popular tools such as AHrefs, Screaming Frog, Google Analytics, Moz etc, understanding of front-end technologies, understanding of structured + linked data and experience of log file analysis.
You are a self-starter; you proactively identify issues and opportunities and tackle them without being told to do so.
You’re just as happy getting hands-on as you are taking a step back and thinking long-term.
You’re data-driven and understand the numbers behind everything you do.
You are a team player and work well with others. You have experience of leading and developing a team.
You have an open mind, enjoy transparency and think outside the box.
You’re hands-on and take satisfaction in supporting colleagues, projects or tasks however big or small.
What we’re doing at Monzo excites you!
Logistics
This role is based at our office in London. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. Our interview process consists of a 30-minute phone interview, a take-home test with a follow up call, and a couple of on-site interviews at our office in London. We promise not to ask you any brain teasers or trick questions!
The opportunity
This is a really exciting time to join Product Marketing at GoCardless. We’re building a team to connect the dots between a fantastic product and huge growth potential. The opportunity is enormous and we’re looking for ambitious, smart and versatile people to help us to unlock it. As we expand domestically and globally, the Product Marketing team has a critical role in supporting and enabling growth.
We organise the Product Marketing team into two parts, focusing on different core outcomes: Product Success : Driving awareness and uptake of new product launches
Commercial Success : ensuring that we have clearly differentiated value propositions for key audiences, and that our Sales team have the tools they need to easily articulate them.
The role
We’re now looking for a Product Marketing Manager (Product Success) to focus on the following:
Lead the definition and execution of the go-to-market strategy for product and feature launches by:
Conducting research to understand customer requirements
Defining and developing the value proposition
Defining the GTM strategy
Drive the go-to-market strategy for product and feature launches including target audiences, value proposition, market opportunity and differentiation.
Partner with Product, Marketing and Partnerships teams to agree and deliver promotional plans that drive awareness and uptake among target audiences.
Determine success metrics for product launches, and report back on results against targets.
Deliver internal launch for commercial teams including training and collateral.
Partner with the Commercial Success Product Marketing team to produce feature level training collateral for Sales.
Gain feedback on perceptions of our value proposition from the market.
What we’re looking for
We’re building a team of stand-out Product Marketers and are looking for people who are creative, driven and looking for a new challenge in a fast growing technology organisation.
We’d love to hear from you if:
Your experience
You have a proven track record of delivering tangible results in a product marketing role within a SaaS technology organisation.
You have been working as a Product Marketing Manager for a minimum of 3 years.
You have experience of working collaboratively as part of cross-functional teams to take products to market.
You understand what the component parts are, and how to determine them, for a product launch go-to-market strategy.
You have lead projects to gain insight from customers, and understand how to translate this into useful feedback for Product teams.
Your skills
You have excellent written and verbal communication skills.
You enjoy working as part of cross-functional teams to drive consensus.
You enjoy tackling challenging problems to ensure continuous improvement.
You are action-orientated and enjoy making an impact.
You are comfortable converting complex concepts into clear, engaging messages for internal and external audiences.
You are comfortable interpreting data and using it to inform decision making.
You enjoy driving projects from planning and strategy through to execution and analysis of results.
Our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.
Mar 27, 2019
Full time
The opportunity
This is a really exciting time to join Product Marketing at GoCardless. We’re building a team to connect the dots between a fantastic product and huge growth potential. The opportunity is enormous and we’re looking for ambitious, smart and versatile people to help us to unlock it. As we expand domestically and globally, the Product Marketing team has a critical role in supporting and enabling growth.
We organise the Product Marketing team into two parts, focusing on different core outcomes: Product Success : Driving awareness and uptake of new product launches
Commercial Success : ensuring that we have clearly differentiated value propositions for key audiences, and that our Sales team have the tools they need to easily articulate them.
The role
We’re now looking for a Product Marketing Manager (Product Success) to focus on the following:
Lead the definition and execution of the go-to-market strategy for product and feature launches by:
Conducting research to understand customer requirements
Defining and developing the value proposition
Defining the GTM strategy
Drive the go-to-market strategy for product and feature launches including target audiences, value proposition, market opportunity and differentiation.
Partner with Product, Marketing and Partnerships teams to agree and deliver promotional plans that drive awareness and uptake among target audiences.
Determine success metrics for product launches, and report back on results against targets.
Deliver internal launch for commercial teams including training and collateral.
Partner with the Commercial Success Product Marketing team to produce feature level training collateral for Sales.
Gain feedback on perceptions of our value proposition from the market.
What we’re looking for
We’re building a team of stand-out Product Marketers and are looking for people who are creative, driven and looking for a new challenge in a fast growing technology organisation.
We’d love to hear from you if:
Your experience
You have a proven track record of delivering tangible results in a product marketing role within a SaaS technology organisation.
You have been working as a Product Marketing Manager for a minimum of 3 years.
You have experience of working collaboratively as part of cross-functional teams to take products to market.
You understand what the component parts are, and how to determine them, for a product launch go-to-market strategy.
You have lead projects to gain insight from customers, and understand how to translate this into useful feedback for Product teams.
Your skills
You have excellent written and verbal communication skills.
You enjoy working as part of cross-functional teams to drive consensus.
You enjoy tackling challenging problems to ensure continuous improvement.
You are action-orientated and enjoy making an impact.
You are comfortable converting complex concepts into clear, engaging messages for internal and external audiences.
You are comfortable interpreting data and using it to inform decision making.
You enjoy driving projects from planning and strategy through to execution and analysis of results.
Our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.
The opportunity
This is a really exciting time to join Product Marketing at GoCardless. We’re building a team to connect the dots between a fantastic product and huge growth potential. The opportunity is enormous and we’re looking for ambitious, smart and versatile people to help us to unlock it. As we expand domestically and globally, the Product Marketing team has a critical role in supporting and enabling growth.
We organise the Product Marketing team into two parts, focusing on different core outcomes:
Product Success : Driving awareness and uptake of new product launches
Commercial Success : ensuring that we have clearly differentiated value propositions for key audiences, and that our Sales team have the tools they need to easily articulate them.
The role
We’re now looking for a Product Marketing Manager (Commercial Success) to focus on the following:
Partnering with our international Sales teams to ensure that have the knowledge, tools and materials to effectively communicate our differentiated value in regional markets.
Developing the differentiated value proposition for GoCardless in the payments market for our international teams.
Establishing expertise on our potential buyers, their current pain points, and why GoCardless solves their problems better than the competition.
Being an expert on our value compared to our competitors.
Building collateral and training programmes to enable our international Sales team to effectively communicate our value proposition.
Developing tools, reports and research that validate our value proposition to support Sales efforts and drive demand.
Building materials to ensure that Sales can clearly communicate how our product works and the value it brings.
Working with commercial teams to seek feedback from customers and prospects including win/loss analysis to improve our proposition.
Working alongside our advocacy team to ensure we develop international references to support our value proposition.
What we’re looking for
We’re building a team of stand-out Product Marketers and are looking for people who are creative, driven and looking for a new challenge in a fast growing technology organisation.
We’d love to hear from you if:
Your experience
You have a proven track record of delivering tangible results in a product marketing role with a B2B organisation, ideally within SaaS technology.
You have been working as a Product Marketing Manager for a minimum of 3 years.
You have driven programmes to successfully enable a Sales team against measurable targets.
You have experience of working with international or geographically dispersed Sales teams.
You have run Sales training and certification programmes to ensure Sales are able to clearly articulate and apply differentiated value propositions throughout the sales process.
You have partnered with Sales teams to understand requirements across teams and regions, and produced appropriate materials to ensure a consistent articulation of a value proposition.
You have worked as part of cross-functional teams to produce reports/ surveys/ thought leadership pieces to support a value proposition.
Your skills
You have excellent written and verbal communication skills.
You enjoy working as part of cross-functional teams to drive consensus.
You enjoy tackling challenging problems to ensure continuous improvement.
You are action-orientated and enjoy making an impact.
You are comfortable converting complex concepts into clear, engaging messages for internal and external audiences.
You are comfortable interpreting data and using it to inform decision making.
You enjoy driving projects from planning and strategy through to execution and analysis of results.
Our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.
Mar 27, 2019
Full time
The opportunity
This is a really exciting time to join Product Marketing at GoCardless. We’re building a team to connect the dots between a fantastic product and huge growth potential. The opportunity is enormous and we’re looking for ambitious, smart and versatile people to help us to unlock it. As we expand domestically and globally, the Product Marketing team has a critical role in supporting and enabling growth.
We organise the Product Marketing team into two parts, focusing on different core outcomes:
Product Success : Driving awareness and uptake of new product launches
Commercial Success : ensuring that we have clearly differentiated value propositions for key audiences, and that our Sales team have the tools they need to easily articulate them.
The role
We’re now looking for a Product Marketing Manager (Commercial Success) to focus on the following:
Partnering with our international Sales teams to ensure that have the knowledge, tools and materials to effectively communicate our differentiated value in regional markets.
Developing the differentiated value proposition for GoCardless in the payments market for our international teams.
Establishing expertise on our potential buyers, their current pain points, and why GoCardless solves their problems better than the competition.
Being an expert on our value compared to our competitors.
Building collateral and training programmes to enable our international Sales team to effectively communicate our value proposition.
Developing tools, reports and research that validate our value proposition to support Sales efforts and drive demand.
Building materials to ensure that Sales can clearly communicate how our product works and the value it brings.
Working with commercial teams to seek feedback from customers and prospects including win/loss analysis to improve our proposition.
Working alongside our advocacy team to ensure we develop international references to support our value proposition.
What we’re looking for
We’re building a team of stand-out Product Marketers and are looking for people who are creative, driven and looking for a new challenge in a fast growing technology organisation.
We’d love to hear from you if:
Your experience
You have a proven track record of delivering tangible results in a product marketing role with a B2B organisation, ideally within SaaS technology.
You have been working as a Product Marketing Manager for a minimum of 3 years.
You have driven programmes to successfully enable a Sales team against measurable targets.
You have experience of working with international or geographically dispersed Sales teams.
You have run Sales training and certification programmes to ensure Sales are able to clearly articulate and apply differentiated value propositions throughout the sales process.
You have partnered with Sales teams to understand requirements across teams and regions, and produced appropriate materials to ensure a consistent articulation of a value proposition.
You have worked as part of cross-functional teams to produce reports/ surveys/ thought leadership pieces to support a value proposition.
Your skills
You have excellent written and verbal communication skills.
You enjoy working as part of cross-functional teams to drive consensus.
You enjoy tackling challenging problems to ensure continuous improvement.
You are action-orientated and enjoy making an impact.
You are comfortable converting complex concepts into clear, engaging messages for internal and external audiences.
You are comfortable interpreting data and using it to inform decision making.
You enjoy driving projects from planning and strategy through to execution and analysis of results.
Our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.
About us
GoCardless is building a new global network for recurring bank-to-bank payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including Quickbooks, Xero and Sage to help tens of thousands of small businesses to save countless hours spent chasing customers for payments.
The role
As an experienced Marketing Data Analyst practitioner you’ll bring your expertise to bear on our data and business, building out our data analysis capabilities with the Marketing function. Your key contribution will be to define, generate, analyse, interpret and communicate the metrics which underpin our sales and marketing objectives. You’ll help the UK and International marketing managers make better, faster, more data-driven decisions and develop an expert knowledge of all areas of our global marketing operation. You’ll sit within our Marketing Operations function with a dotted line to our data and BI teams. You’ll be required to work with technical and non-technical people across the whole company, from Operations to Marketing to Sales. The main elements of this role will involve:
Building new Marketing BI capability: working with the Demand Generation team to agree clear, unambiguous KPI definitions and mapping the relationships between leading and lagging metrics.
Setting up, configuring and maintaining analytics tracking using Tag Management Systems (Google Tag Manager)
Building, maintaining and communicating reports and dashboards to track Marketing’s key performance indicators against departmental objectives/targets.
Working with stakeholders across the Marketing team to enable them to self-serve business intelligence through marketing tools like Bizible, Google Analytics, Looker, Pardot and Salesforce.
Working with the central BI team to prototype, design and build reporting frameworks which can be adopted across Geos.
Undertaking deep-dive analyses of post-campaign performance to put forward hypotheses and recommendations for future initiatives.
Some example of the types of challenges that you’ll help the business with: “Should we be investing more in PPC or Content syndication activities this QTR?” "Is event XYZ generating us significant ROI and worth continuing with this year?” "What campaign activities are contributing the most to bottom line revenue?”
“Are the French Demand Generation programmes yielding the same CTR as that of the UK?”
“How is Channel XYZ performing YTD and YOY?”
“Which email within XYZ programme needs immediate attention for a content update?”
“Which channels are contributing the most to funnel stage X, Y or Z?”
Who we're looking for:
A Marketing data analyst with a proven track record of enabling marketing teams to make better data-driven decisions
You can turn complex business requirements into scalable, robust, explorable data products
You’re a self-starter - you take initiative in spotting opportunities and finding ways to solve challenges with data
You’re curious in nature and keen to identify the ‘why’ within a data set
You’re used to talking about your work with clarity to your immediate team and senior management
A strong understanding & scepticism about the features and limitations of different data sources
You’re good at quickly getting a grasp of any dataset that you're working with
Somebody that is keen to critique a dataset
You can judge when an analysis requires a 5 decimal point precision versus a back-of-the-envelope calculation
You’ll have experienced the technical challenges of setting up BI reporting for a fast-growing global B2B marketing function
You’ll be able to demonstrate how you have automated repetitive tasks to make you and your team more efficient
Requirements:
You have commercial experience in a fast moving company
You’re as comfortable building ETL pipelines as you are visualising insights and finding the business narrative in the data
You have a vast wealth of experience working with a Marketing ‘tech stack’ including but not limited to tools such as Bizible, Pardot, Google Analytics and Salesforce.
You are a marketing data analyst specialist and can demonstrate how you have exclusively supported this business function.
A degree (or equivalent work experience) in a numerate field (Business / Commercial / Science / Maths etc).
You have very strong data visualisation skills, including usage of self-serve tools like Tableau, QlikView, Looker or similar.
You can communicate your analyses clearly to both technical and non-technical audiences in both verbal and written format.
Have a strong sense of ‘Team’ and willing to support those around you.
Advanced SQL skills would be advantageous but are not essential
Previous experience setting up and managing a DMP would be advantageous but is not essential
This role would suit someone with a minimum of 4 years experience, having worked as a senior level marketing data analyst within the marketing function of a SaaS or tech organisation.
We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.
Mar 27, 2019
Full time
About us
GoCardless is building a new global network for recurring bank-to-bank payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including Quickbooks, Xero and Sage to help tens of thousands of small businesses to save countless hours spent chasing customers for payments.
The role
As an experienced Marketing Data Analyst practitioner you’ll bring your expertise to bear on our data and business, building out our data analysis capabilities with the Marketing function. Your key contribution will be to define, generate, analyse, interpret and communicate the metrics which underpin our sales and marketing objectives. You’ll help the UK and International marketing managers make better, faster, more data-driven decisions and develop an expert knowledge of all areas of our global marketing operation. You’ll sit within our Marketing Operations function with a dotted line to our data and BI teams. You’ll be required to work with technical and non-technical people across the whole company, from Operations to Marketing to Sales. The main elements of this role will involve:
Building new Marketing BI capability: working with the Demand Generation team to agree clear, unambiguous KPI definitions and mapping the relationships between leading and lagging metrics.
Setting up, configuring and maintaining analytics tracking using Tag Management Systems (Google Tag Manager)
Building, maintaining and communicating reports and dashboards to track Marketing’s key performance indicators against departmental objectives/targets.
Working with stakeholders across the Marketing team to enable them to self-serve business intelligence through marketing tools like Bizible, Google Analytics, Looker, Pardot and Salesforce.
Working with the central BI team to prototype, design and build reporting frameworks which can be adopted across Geos.
Undertaking deep-dive analyses of post-campaign performance to put forward hypotheses and recommendations for future initiatives.
Some example of the types of challenges that you’ll help the business with: “Should we be investing more in PPC or Content syndication activities this QTR?” "Is event XYZ generating us significant ROI and worth continuing with this year?” "What campaign activities are contributing the most to bottom line revenue?”
“Are the French Demand Generation programmes yielding the same CTR as that of the UK?”
“How is Channel XYZ performing YTD and YOY?”
“Which email within XYZ programme needs immediate attention for a content update?”
“Which channels are contributing the most to funnel stage X, Y or Z?”
Who we're looking for:
A Marketing data analyst with a proven track record of enabling marketing teams to make better data-driven decisions
You can turn complex business requirements into scalable, robust, explorable data products
You’re a self-starter - you take initiative in spotting opportunities and finding ways to solve challenges with data
You’re curious in nature and keen to identify the ‘why’ within a data set
You’re used to talking about your work with clarity to your immediate team and senior management
A strong understanding & scepticism about the features and limitations of different data sources
You’re good at quickly getting a grasp of any dataset that you're working with
Somebody that is keen to critique a dataset
You can judge when an analysis requires a 5 decimal point precision versus a back-of-the-envelope calculation
You’ll have experienced the technical challenges of setting up BI reporting for a fast-growing global B2B marketing function
You’ll be able to demonstrate how you have automated repetitive tasks to make you and your team more efficient
Requirements:
You have commercial experience in a fast moving company
You’re as comfortable building ETL pipelines as you are visualising insights and finding the business narrative in the data
You have a vast wealth of experience working with a Marketing ‘tech stack’ including but not limited to tools such as Bizible, Pardot, Google Analytics and Salesforce.
You are a marketing data analyst specialist and can demonstrate how you have exclusively supported this business function.
A degree (or equivalent work experience) in a numerate field (Business / Commercial / Science / Maths etc).
You have very strong data visualisation skills, including usage of self-serve tools like Tableau, QlikView, Looker or similar.
You can communicate your analyses clearly to both technical and non-technical audiences in both verbal and written format.
Have a strong sense of ‘Team’ and willing to support those around you.
Advanced SQL skills would be advantageous but are not essential
Previous experience setting up and managing a DMP would be advantageous but is not essential
This role would suit someone with a minimum of 4 years experience, having worked as a senior level marketing data analyst within the marketing function of a SaaS or tech organisation.
We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.
About us
GoCardless is creating the world’s first network for bank to bank payments, to rival credit and debit cards. With our powerful API and our global network of software partners, we’re on a mission to break down barriers, so businesses can take recurring payments easily, anywhere, in any currency.
The Opportunity
Following several years of high organic growth, GoCardless has recently appointed a new CMO and is now embarking on expansion of our marketing capability across all areas of the marketing team, based from our global offices in London.
At the forefront of this, is a strategic opportunity to invest into the development of our digital experience. We are, therefore, looking for a Director of Digital Experience to head up this development. Given the strategic importance of this role, and its future potential, this position will report directly to the CMO.
The Role
The successful leader will lead the creation of a cross functional team to create and deliver our global digital experience strategy from acquisition to conversion and retention. This team will encompass digital marketing, user experience, design and the development resources charged with designing and delivering our digital experiences.
Accountability for the acquisition of new customer merchants to our self-serve products through an optimised web presence and experience.
Develop our SMB oriented site into a customer experience suitable for multiple personas and journeys including midmarket and enterprise customers and partners.
Create and execute a strategy to deliver strong organic performance of GoCardless.com to attract visitors across all international Geos.
Create an international site and domain strategy to support our expansion into markets across the world.
Develop & deliver conversion rate optimisation of our site for revenue.
Develop integrated journey paths that lead visitors to discover and use our products directly.
Lead the strategy of developing our site for all audiences including customer self-serve, community forums & support.
Implement data based strategy including Google Analytics and full traffic attribution.
This leader will be expected to deliver a business case to establish a team to deliver on these goals with resources ranging across site management, acquisition, SEO, conversion, analytics & optimisation specialists.
What we’re looking for:
The successful candidate will have previous experience of delivering digital experiences for SaaS or E-Commerce sites working in collaboration with internal and external resources to bring together CX, design, development, delivery and optimization of visitor journeys.
Repeat experience of building high performing domains internationally.
Deep understanding of SEO and paid media performance.
Proven experience at E-Commerce including revenue optimisation through subscriptions.
A background in testing and optimisation of content and user journeys.
Strong understanding of site performance internationally.
Expertise in several digital disciplines such as media optimisation, content, optimisation &, social.
Partnership experience with Google and media agencies. Vendor relationship management.
Previous responsibility for subscriptions targets, revenue & budgets, building business cases, setting targets, overseeing agency relationships, managing pitches/RFPs etc.
A demonstrable track record of data driven decision making. You will be able to show and speak to proof of being data driven, embedding data driven practices, driving and utilising insights.
Above all a team player capable of leading collaboration with teams internally and externally to get the right results.
We welcome diversity of professional backgrounds– if you're unsure, do apply.
Mar 27, 2019
Full time
About us
GoCardless is creating the world’s first network for bank to bank payments, to rival credit and debit cards. With our powerful API and our global network of software partners, we’re on a mission to break down barriers, so businesses can take recurring payments easily, anywhere, in any currency.
The Opportunity
Following several years of high organic growth, GoCardless has recently appointed a new CMO and is now embarking on expansion of our marketing capability across all areas of the marketing team, based from our global offices in London.
At the forefront of this, is a strategic opportunity to invest into the development of our digital experience. We are, therefore, looking for a Director of Digital Experience to head up this development. Given the strategic importance of this role, and its future potential, this position will report directly to the CMO.
The Role
The successful leader will lead the creation of a cross functional team to create and deliver our global digital experience strategy from acquisition to conversion and retention. This team will encompass digital marketing, user experience, design and the development resources charged with designing and delivering our digital experiences.
Accountability for the acquisition of new customer merchants to our self-serve products through an optimised web presence and experience.
Develop our SMB oriented site into a customer experience suitable for multiple personas and journeys including midmarket and enterprise customers and partners.
Create and execute a strategy to deliver strong organic performance of GoCardless.com to attract visitors across all international Geos.
Create an international site and domain strategy to support our expansion into markets across the world.
Develop & deliver conversion rate optimisation of our site for revenue.
Develop integrated journey paths that lead visitors to discover and use our products directly.
Lead the strategy of developing our site for all audiences including customer self-serve, community forums & support.
Implement data based strategy including Google Analytics and full traffic attribution.
This leader will be expected to deliver a business case to establish a team to deliver on these goals with resources ranging across site management, acquisition, SEO, conversion, analytics & optimisation specialists.
What we’re looking for:
The successful candidate will have previous experience of delivering digital experiences for SaaS or E-Commerce sites working in collaboration with internal and external resources to bring together CX, design, development, delivery and optimization of visitor journeys.
Repeat experience of building high performing domains internationally.
Deep understanding of SEO and paid media performance.
Proven experience at E-Commerce including revenue optimisation through subscriptions.
A background in testing and optimisation of content and user journeys.
Strong understanding of site performance internationally.
Expertise in several digital disciplines such as media optimisation, content, optimisation &, social.
Partnership experience with Google and media agencies. Vendor relationship management.
Previous responsibility for subscriptions targets, revenue & budgets, building business cases, setting targets, overseeing agency relationships, managing pitches/RFPs etc.
A demonstrable track record of data driven decision making. You will be able to show and speak to proof of being data driven, embedding data driven practices, driving and utilising insights.
Above all a team player capable of leading collaboration with teams internally and externally to get the right results.
We welcome diversity of professional backgrounds– if you're unsure, do apply.
About us
Drive our growth and shape our future.
At GoCardless we’re looking to scale from processing £5 billion a year to over £20 billion. Our vision is to create a global connected payments network, making payments simpler on the internet no matter what country you're in or what software you are using.
We’ve built a friendly, collaborative culture where we hire and develop ambitious people that share our desire to produce work we can be proud of. We value learning and feedback, and there will be significant scope for you to develop and expand your role as our team continues its rapid growth.
The Role
We’re looking for an ambitious, innovative and motivated ABM Campaign manager to help us drive engagement and conversion across our Global Enterprise prospect base.
The ABM Campaign Manager, will be responsible for leading the development, implementation, execution and measurement of marketing programs, i.e. account intelligence gathering, demand creation and sales enablement, across our Global Enterprise prospect base.
Through an in-depth understanding of account based marketing principles, you will use one-to-one and programmatic ABM to reach and engage with our target audience. The ideal candidate will have a proven track record in building and managing ABM programs and campaigns, developing and executing strategic account-based marketing campaigns, taking an analytical approach to developing account specific marketing plans and engaging with sales leadership..
This role requires a highly organised, hard-working individual who thrives in a fast-paced environment where collaboration across teams is crucial to success. The ideal candidate has excellent communications skills and 3-4 years of B2B Enterprise/ABM marketing experience in a SaaS organization or technology company. Experience building an account based marketing program in a new market, along with marketing to a complex set of audiences a plus. This role reports to the Global Head of Campaigns.
Responsibilities include:
Drive account specific marketing planning aligned to sales strategies
Be responsible for defining and building out the Global Enterprise prospect base
Define the target audience within the account and develop an execution plan to increase awareness, reputation and consideration for GoCardless products
Deploy the right programmatic and account-specific tactical mix to deliver the right content at the right time
Create and execute annual and quarterly marketing plans for targeted list of accounts in order to deepen GoCardless’ relationship - from new customer acquisition to accelerating opportunity close to expansion
Collaborate with content, creative, digital and marketing operations team to deliver collateral, web content, emails, event messaging, strategic communications and other assets that drive customer engagement
Regularly produce reports on success of campaigns and programs across platforms
Desired skills:
3-4 years of B2B enterprise experience with proven account based marketing specific knowledge and skills
Self-starter who has built programs from the ground up
Experience defining and scoping ABM techstacks
Able to prioritise competing projects
Experience working with CRM and marketing automation/email tools such as Salesforce and Pardot
We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply
Mar 27, 2019
Full time
About us
Drive our growth and shape our future.
At GoCardless we’re looking to scale from processing £5 billion a year to over £20 billion. Our vision is to create a global connected payments network, making payments simpler on the internet no matter what country you're in or what software you are using.
We’ve built a friendly, collaborative culture where we hire and develop ambitious people that share our desire to produce work we can be proud of. We value learning and feedback, and there will be significant scope for you to develop and expand your role as our team continues its rapid growth.
The Role
We’re looking for an ambitious, innovative and motivated ABM Campaign manager to help us drive engagement and conversion across our Global Enterprise prospect base.
The ABM Campaign Manager, will be responsible for leading the development, implementation, execution and measurement of marketing programs, i.e. account intelligence gathering, demand creation and sales enablement, across our Global Enterprise prospect base.
Through an in-depth understanding of account based marketing principles, you will use one-to-one and programmatic ABM to reach and engage with our target audience. The ideal candidate will have a proven track record in building and managing ABM programs and campaigns, developing and executing strategic account-based marketing campaigns, taking an analytical approach to developing account specific marketing plans and engaging with sales leadership..
This role requires a highly organised, hard-working individual who thrives in a fast-paced environment where collaboration across teams is crucial to success. The ideal candidate has excellent communications skills and 3-4 years of B2B Enterprise/ABM marketing experience in a SaaS organization or technology company. Experience building an account based marketing program in a new market, along with marketing to a complex set of audiences a plus. This role reports to the Global Head of Campaigns.
Responsibilities include:
Drive account specific marketing planning aligned to sales strategies
Be responsible for defining and building out the Global Enterprise prospect base
Define the target audience within the account and develop an execution plan to increase awareness, reputation and consideration for GoCardless products
Deploy the right programmatic and account-specific tactical mix to deliver the right content at the right time
Create and execute annual and quarterly marketing plans for targeted list of accounts in order to deepen GoCardless’ relationship - from new customer acquisition to accelerating opportunity close to expansion
Collaborate with content, creative, digital and marketing operations team to deliver collateral, web content, emails, event messaging, strategic communications and other assets that drive customer engagement
Regularly produce reports on success of campaigns and programs across platforms
Desired skills:
3-4 years of B2B enterprise experience with proven account based marketing specific knowledge and skills
Self-starter who has built programs from the ground up
Experience defining and scoping ABM techstacks
Able to prioritise competing projects
Experience working with CRM and marketing automation/email tools such as Salesforce and Pardot
We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply
THE ROLES
Devise and manage social media content and campaign
Identify, locate and engage social communities and media partners to build relationships
Monitor trends in social media marketing approaches, best practices and tools, experimenting with new marketing trends and applications
Analyze conversion rate of social media metrics
JOB DESCRIPTION
Work with a variety of social media platforms, social media management tools, and content management systems to publish content
Assist the marketing team in increasing media partnership offering opportunities
Set realistic goals for deliverables, approvals, timelines and metrics for social media marketing campaign
QUALIFICATIONS
At least 1-4 years of relevant work experience is required, fresh graduates are welcome to apply
Familiarity with Google Analytics, Mailchimp, Hootsuite will be a plus
Strong affinity with early stage tech startups and technology
Attentive to details and able to multitask.
Outstanding organizational and leadership abilities
Excellent interpersonal and public speaking skills
Team player and able to work well under pressure
BSc/BA in Business Administration or relevant field; MSc/MBA is a plus
MUST be a Singaporean / Permanent Resident, working visas are NOT sponsored
Mar 07, 2019
Full time
THE ROLES
Devise and manage social media content and campaign
Identify, locate and engage social communities and media partners to build relationships
Monitor trends in social media marketing approaches, best practices and tools, experimenting with new marketing trends and applications
Analyze conversion rate of social media metrics
JOB DESCRIPTION
Work with a variety of social media platforms, social media management tools, and content management systems to publish content
Assist the marketing team in increasing media partnership offering opportunities
Set realistic goals for deliverables, approvals, timelines and metrics for social media marketing campaign
QUALIFICATIONS
At least 1-4 years of relevant work experience is required, fresh graduates are welcome to apply
Familiarity with Google Analytics, Mailchimp, Hootsuite will be a plus
Strong affinity with early stage tech startups and technology
Attentive to details and able to multitask.
Outstanding organizational and leadership abilities
Excellent interpersonal and public speaking skills
Team player and able to work well under pressure
BSc/BA in Business Administration or relevant field; MSc/MBA is a plus
MUST be a Singaporean / Permanent Resident, working visas are NOT sponsored
About us
GoCardless is creating the world’s first network for bank to bank payments, to rival credit and debit cards. With our powerful API and our global network of software partners, we’re on a mission to break down barriers, so businesses can take recurring payments easily, anywhere, in any currency.
The Opportunity
Following several years of high organic growth, GoCardless has recently appointed a new CMO and is now embarking on expansion of our marketing capability across all areas of the marketing team, based from our global offices in London.
At the forefront of this, is a strategic opportunity to invest into the development of our digital experience. We are, therefore, looking for a Director of Digital Experience Marketing to head up this development. Given the strategic importance of this role, and its future potential, this position will report directly to the CMO.
The Role
Accountability for the acquisition of new customer merchants to our self-serve products through an optimised web presence and experience.
Develop our SMB oriented site into a customer experience suitable for multiple personas and journeys including midmarket and enterprise customers and partners.
Create and execute a strategy to deliver strong organic performance of GoCardless.com to attract visitors across all international Geos.
Create an international site and domain strategy to support our expansion into markets across the world.
Develop & deliver conversion rate optimisation of our site for revenue.
Develop integrated journey paths that lead visitors to discover and use our products directly.
Lead the strategy of developing our site for all audiences including customer self-serve, community forums & support.
Implement data based strategy including Google Analytics and full traffic attribution.
This leader will be expected to deliver a business case to establish a team to deliver on these goals with resources ranging across site management, acquisition, SEO, conversion, analytics & optimisation specialists.
This role and team will work in close collaboration with our User Experience, Design and development teams who are charged with designing and delivering our customer journeys and digital experiences.
What we’re looking for:
The successful candidate will have previous experience of delivering digital experiences for SaaS or E-Commerce sites working in collaboration with internal and external resources to bring together CX, design, development, delivery and optimisation of visitor journeys.
Repeat experience of building high performing domains internationally
Deep understanding of SEO and paid media performance
Proven experience at E-Commerce including revenue optimisation through subscriptions
A background in testing and optimisation of content and user journeys
Strong understanding of site performance internationally
Expertise in several digital disciplines such as media optimisation, content, optimisation &, social
Partnership experience with Google and media agencies
Vendor relationship management
Previous responsibility for subscriptions targets, revenue & budgets, building business cases, setting targets, overseeing agency relationships, managing pitches/RFPs etc.
A demonstrable track record of data driven decision making. You will be able to show and speak to proof of being data driven, embedding data driven practices, driving and utilising insights.
Above all a team player capable of leading collaboration with teams internally and externally to get the right results.
Feb 21, 2019
Full time
About us
GoCardless is creating the world’s first network for bank to bank payments, to rival credit and debit cards. With our powerful API and our global network of software partners, we’re on a mission to break down barriers, so businesses can take recurring payments easily, anywhere, in any currency.
The Opportunity
Following several years of high organic growth, GoCardless has recently appointed a new CMO and is now embarking on expansion of our marketing capability across all areas of the marketing team, based from our global offices in London.
At the forefront of this, is a strategic opportunity to invest into the development of our digital experience. We are, therefore, looking for a Director of Digital Experience Marketing to head up this development. Given the strategic importance of this role, and its future potential, this position will report directly to the CMO.
The Role
Accountability for the acquisition of new customer merchants to our self-serve products through an optimised web presence and experience.
Develop our SMB oriented site into a customer experience suitable for multiple personas and journeys including midmarket and enterprise customers and partners.
Create and execute a strategy to deliver strong organic performance of GoCardless.com to attract visitors across all international Geos.
Create an international site and domain strategy to support our expansion into markets across the world.
Develop & deliver conversion rate optimisation of our site for revenue.
Develop integrated journey paths that lead visitors to discover and use our products directly.
Lead the strategy of developing our site for all audiences including customer self-serve, community forums & support.
Implement data based strategy including Google Analytics and full traffic attribution.
This leader will be expected to deliver a business case to establish a team to deliver on these goals with resources ranging across site management, acquisition, SEO, conversion, analytics & optimisation specialists.
This role and team will work in close collaboration with our User Experience, Design and development teams who are charged with designing and delivering our customer journeys and digital experiences.
What we’re looking for:
The successful candidate will have previous experience of delivering digital experiences for SaaS or E-Commerce sites working in collaboration with internal and external resources to bring together CX, design, development, delivery and optimisation of visitor journeys.
Repeat experience of building high performing domains internationally
Deep understanding of SEO and paid media performance
Proven experience at E-Commerce including revenue optimisation through subscriptions
A background in testing and optimisation of content and user journeys
Strong understanding of site performance internationally
Expertise in several digital disciplines such as media optimisation, content, optimisation &, social
Partnership experience with Google and media agencies
Vendor relationship management
Previous responsibility for subscriptions targets, revenue & budgets, building business cases, setting targets, overseeing agency relationships, managing pitches/RFPs etc.
A demonstrable track record of data driven decision making. You will be able to show and speak to proof of being data driven, embedding data driven practices, driving and utilising insights.
Above all a team player capable of leading collaboration with teams internally and externally to get the right results.
About us
GoCardless is building a new global network for recurring bank-to-bank payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customer’s bank accounts.
Our app powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including QuickBooks, Xero and Sage to help small businesses to save countless hours spent chasing customers for payments. We currently process more than £3 billion each year for thousands of organisations across the UK and
Europe - and we’re growing over 100% year on year.
We’re London-based, and backed by some of the world’s leading investors including Balderton Capital, Accel Partners, Notion Capital, Passion Capital and Y Combinator.
The Role
You will be responsible for two main deliverables
The definition and implementation of core marketing processes that enable our teams to work efficiently across campaign creation, execution, optimisation and measurement.
The delivery of key marketing projects that accelerate our growth across our operational territories.
To drive operational efficiencies within existing marketing processes to enable us to scale at speed.
You’ll be hands-on working within the Marketing Operations function, working directly with our CMO and will be well versed in delivering multi-stakeholder projects to their successful conclusion. You’ll work in a cross-functional role deploying programmes that interlink different departments including Marketing, Sales, Product and Business Intelligence.
Your responsibilities will include:
Building and implementing a marketing process that will enable all our functions to work together seamlessly both here at headquarters and around the world.
Implementing a Global / Local process that seamlessly delivers marketing to audiences around the world.
Driving cross-functional cross-company programmes that link marketing across the business.
Assessing the program's performance whilst optimising to maximize ROI.
Develop and controlling deadlines, budgets and activities of marketing programmes.
Applying change, risk mitigation and resource management of programmes deployed.
Resolving projects’ higher scope issues and ‘bottle necks’.
Preparing reports for program directors and senior stakeholders on project outcomes.
The Ideal Candidate:
An internationally recognised Project Management Qualification (Prince2, APM, PMI etc.).
Experience having delivered successful pan geo marketing programmes.
Excellent written and verbal communication skills.
Proven stakeholder management skills and will be comfortable using PM software e.g. Basecamp, Microsoft Project, Asana etc.
A track record of commercial success of programmes deployed.
Experience having managed a multi-disciplined cross-functional team.
A deep understanding of project management and the KPI’s needed to measure success.
A strong sense of ‘Team’.
A curious nature and a willingness to transform and evolve existing business processes.
Success having worked under tight deadlines.
This role would suit someone with a minimum of 5 years experience in project or programme management within a SaaS organisations marketing function.
We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.
Feb 11, 2019
Full time
About us
GoCardless is building a new global network for recurring bank-to-bank payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customer’s bank accounts.
Our app powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including QuickBooks, Xero and Sage to help small businesses to save countless hours spent chasing customers for payments. We currently process more than £3 billion each year for thousands of organisations across the UK and
Europe - and we’re growing over 100% year on year.
We’re London-based, and backed by some of the world’s leading investors including Balderton Capital, Accel Partners, Notion Capital, Passion Capital and Y Combinator.
The Role
You will be responsible for two main deliverables
The definition and implementation of core marketing processes that enable our teams to work efficiently across campaign creation, execution, optimisation and measurement.
The delivery of key marketing projects that accelerate our growth across our operational territories.
To drive operational efficiencies within existing marketing processes to enable us to scale at speed.
You’ll be hands-on working within the Marketing Operations function, working directly with our CMO and will be well versed in delivering multi-stakeholder projects to their successful conclusion. You’ll work in a cross-functional role deploying programmes that interlink different departments including Marketing, Sales, Product and Business Intelligence.
Your responsibilities will include:
Building and implementing a marketing process that will enable all our functions to work together seamlessly both here at headquarters and around the world.
Implementing a Global / Local process that seamlessly delivers marketing to audiences around the world.
Driving cross-functional cross-company programmes that link marketing across the business.
Assessing the program's performance whilst optimising to maximize ROI.
Develop and controlling deadlines, budgets and activities of marketing programmes.
Applying change, risk mitigation and resource management of programmes deployed.
Resolving projects’ higher scope issues and ‘bottle necks’.
Preparing reports for program directors and senior stakeholders on project outcomes.
The Ideal Candidate:
An internationally recognised Project Management Qualification (Prince2, APM, PMI etc.).
Experience having delivered successful pan geo marketing programmes.
Excellent written and verbal communication skills.
Proven stakeholder management skills and will be comfortable using PM software e.g. Basecamp, Microsoft Project, Asana etc.
A track record of commercial success of programmes deployed.
Experience having managed a multi-disciplined cross-functional team.
A deep understanding of project management and the KPI’s needed to measure success.
A strong sense of ‘Team’.
A curious nature and a willingness to transform and evolve existing business processes.
Success having worked under tight deadlines.
This role would suit someone with a minimum of 5 years experience in project or programme management within a SaaS organisations marketing function.
We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.
About us:
GoCardless is building a new global network for recurring bank-to-bank payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including Quickbooks, Xero and Sage to help tens of thousands of small businesses to save countless hours spent chasing customers for payments.
The role: As an experienced BI practitioner you’ll bring your expertise to bear on our data and business, building out our BI capabilities with the Marketing function. Your key contribution will be to define, generate, analyse, interpret and communicate the metrics which underpin our sales and marketing objectives. You’ll help the UK and International marketing managers make better, faster, more data-driven decisions and develop an expert knowledge of all areas of our global marketing operation. You’ll sit within our Marketing Operations function with a dotted line to our data and BI teams. You’ll be required to work with technical and non-technical people across the whole company, from Operations to Marketing to Sales.
The main elements of this role will involve:
Building new Marketing BI capability: working with the Demand Generation team to agree clear, unambiguous KPI definitions and mapping the relationships between leading and lagging metrics.
Setting up, configuring and maintaining analytics tracking using Tag Management Systems (Google Tag Manager)
Building, maintaining and communicating reports and dashboards to track Marketing’s key performance indicators against departmental objectives/targets.
Working with stakeholders across the Marketing team to enable them to self-serve business intelligence through marketing tools like Bizible, Google Analytics, Looker, Pardot and Salesforce.
Working with the central BI team to prototype, design and build reporting frameworks which can be adopted across Geos.
Undertaking deep-dive analyses of post-campaign performance to put forward hypotheses and recommendations for future initiatives.
Some example of the types of challenges that you’ll help the business with: “Should we be investing more in PPC or Content syndication activities this QTR?” "Is event XYZ generating us significant ROI and worth continuing with this year?” "What campaign activities are contributing the most to bottom line revenue?”
“Are the French Demand Generation programmes yielding the same CTR as that of the UK?”
“How is Channel XYZ performing YTD and YOY?”
“Which email within XYZ programme needs immediate attention for a content update?”
“Which channels are contributing the most to funnel stage X, Y or Z?”
Who we're looking for:
A BI Analyst with a proven track record of enabling marketing teams to make better data-driven decisions
You can turn complex business requirements into scalable, robust, explorable data products
You’re a self-starter - you take initiative in spotting opportunities and finding ways to solve challenges with data
You’re curious in nature and keen to identify the ‘why’ within a data set
You’re used to talking about your work with clarity to your immediate team and senior management
A strong understanding & scepticism about the features and limitations of different data sources
You’re good at quickly getting a grasp of any dataset that you're working with
Somebody that is keen to critique a dataset
You can judge when an analysis requires a 5 decimal point precision versus a back-of-the-envelope calculation
You’ll have experienced the technical challenges of setting up BI reporting for a fast-growing global B2B marketing function
You’ll be able to demonstrate how you have automated repetitive tasks to make you and your team more efficient
Requirements:
You have commercial experience in a fast moving company
You have first class SQL skills
You’re as comfortable building ETL pipelines as you are visualising insights and finding the business narrative in the data
You have a vast wealth of experience working with a Marketing ‘tech stack’ including but not limited to tools such as Bizible, Pardot, Google Analytics and Salesforce.
You are a marketing BI specialist can demonstrate how you have exclusively supported this business function.
A degree (or equivalent work experience) in a numerate field (Business / Commercial / Science / Maths etc)
You have previous experience setting up and managing a DMP.
You have very strong data visualisation skills, including usage of self-serve tools like Tableau, QlikView, Looker or similar
You can communicate your analyses clearly to both technical and non-technical audiences in both verbal and written format
Have a strong sense of ‘Team’ and willing to support those around you
Not essential but ideal is that you have been on the Google 360 journey and helped an organisation drive meaningful insight from it.
This role would suit someone with a minimum of 5 years experience having conducted a BI Analyst function exclusively within the marketing function of a SaaS or tech organisation.
We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.
Feb 11, 2019
Full time
About us:
GoCardless is building a new global network for recurring bank-to-bank payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including Quickbooks, Xero and Sage to help tens of thousands of small businesses to save countless hours spent chasing customers for payments.
The role: As an experienced BI practitioner you’ll bring your expertise to bear on our data and business, building out our BI capabilities with the Marketing function. Your key contribution will be to define, generate, analyse, interpret and communicate the metrics which underpin our sales and marketing objectives. You’ll help the UK and International marketing managers make better, faster, more data-driven decisions and develop an expert knowledge of all areas of our global marketing operation. You’ll sit within our Marketing Operations function with a dotted line to our data and BI teams. You’ll be required to work with technical and non-technical people across the whole company, from Operations to Marketing to Sales.
The main elements of this role will involve:
Building new Marketing BI capability: working with the Demand Generation team to agree clear, unambiguous KPI definitions and mapping the relationships between leading and lagging metrics.
Setting up, configuring and maintaining analytics tracking using Tag Management Systems (Google Tag Manager)
Building, maintaining and communicating reports and dashboards to track Marketing’s key performance indicators against departmental objectives/targets.
Working with stakeholders across the Marketing team to enable them to self-serve business intelligence through marketing tools like Bizible, Google Analytics, Looker, Pardot and Salesforce.
Working with the central BI team to prototype, design and build reporting frameworks which can be adopted across Geos.
Undertaking deep-dive analyses of post-campaign performance to put forward hypotheses and recommendations for future initiatives.
Some example of the types of challenges that you’ll help the business with: “Should we be investing more in PPC or Content syndication activities this QTR?” "Is event XYZ generating us significant ROI and worth continuing with this year?” "What campaign activities are contributing the most to bottom line revenue?”
“Are the French Demand Generation programmes yielding the same CTR as that of the UK?”
“How is Channel XYZ performing YTD and YOY?”
“Which email within XYZ programme needs immediate attention for a content update?”
“Which channels are contributing the most to funnel stage X, Y or Z?”
Who we're looking for:
A BI Analyst with a proven track record of enabling marketing teams to make better data-driven decisions
You can turn complex business requirements into scalable, robust, explorable data products
You’re a self-starter - you take initiative in spotting opportunities and finding ways to solve challenges with data
You’re curious in nature and keen to identify the ‘why’ within a data set
You’re used to talking about your work with clarity to your immediate team and senior management
A strong understanding & scepticism about the features and limitations of different data sources
You’re good at quickly getting a grasp of any dataset that you're working with
Somebody that is keen to critique a dataset
You can judge when an analysis requires a 5 decimal point precision versus a back-of-the-envelope calculation
You’ll have experienced the technical challenges of setting up BI reporting for a fast-growing global B2B marketing function
You’ll be able to demonstrate how you have automated repetitive tasks to make you and your team more efficient
Requirements:
You have commercial experience in a fast moving company
You have first class SQL skills
You’re as comfortable building ETL pipelines as you are visualising insights and finding the business narrative in the data
You have a vast wealth of experience working with a Marketing ‘tech stack’ including but not limited to tools such as Bizible, Pardot, Google Analytics and Salesforce.
You are a marketing BI specialist can demonstrate how you have exclusively supported this business function.
A degree (or equivalent work experience) in a numerate field (Business / Commercial / Science / Maths etc)
You have previous experience setting up and managing a DMP.
You have very strong data visualisation skills, including usage of self-serve tools like Tableau, QlikView, Looker or similar
You can communicate your analyses clearly to both technical and non-technical audiences in both verbal and written format
Have a strong sense of ‘Team’ and willing to support those around you
Not essential but ideal is that you have been on the Google 360 journey and helped an organisation drive meaningful insight from it.
This role would suit someone with a minimum of 5 years experience having conducted a BI Analyst function exclusively within the marketing function of a SaaS or tech organisation.
We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.
About us
At GoCardless we’re looking to scale from processing nearly £5 billion a year to over £10 billion. Our vision is to create a global connected payments network, making payments simpler on the internet no matter what country you're in or what software you are using.
As we expand both domestically and globally, our go-to-market strategy becomes ever more critical, ensuring we’re crafting the right messages and positioning for each audience both internally and externally.
We’re looking for an ambitious, smart and motivated digital marketing executive to help us drive new customer acquisition in our English speaking markets through digital channels.
The role
You will assist planning and implementing our digital marketing activities in our English speaking markets to introduce GoCardless and Direct Debit to a relevant audience. Your key focus markets will be the UK, Australia, New Zealand and North America. You’ll work with our digital marketing team, our digital agency and local country marketing managers to develop strategy and prepare digital ad campaigns to ultimately deliver a stream of quality leads and customers.
You’ll be hands-on, helping managing each of the core digital channels. Your responsibilities will include:
Work with the digital marketing manager, local country marketing managers and campaign managers to define strategies and tactics for online acquisition in relevant markets.
Create digital media plans for our global demand generation campaigns to drive both signups (for a small business audience) as well as leads and opportunities (from medium sized to large businesses).
Work with our digital marketing agency to implement always-on and campaign activity throughout all our digital channels.
Launch our first global enterprise campaign on LinkedIn in North America.
Build out A/B audience tests to optimise campaigns for conversion.
Work closely with our design team to prepare engaging creative (images and videos) to support themes and campaigns.
Create compelling ad copy for new digital campaigns.
Research new digital channels and platforms to test from content marketing to programmatic.
Use analytics tools including GA and Looker to gain a deep understanding for each channel’s performance and consolidate those findings in weekly and monthly reports.
We’ve built a friendly, collaborative culture where we hire and develop ambitious people that share our desire to do work we can be proud of. We value learning and feedback, and there will be significant scope for you to develop and expand your role as our team continues its rapid growth.
The ideal candidate
You have worked on digital demand generation campaigns for a B2B company before
You have at least two years of hands on digital marketing experience at an agency or inhouse
You know your way around all the relevant ad platforms including Google AdWords, Facebook Business Manager, LinkedIn Campaign Manager, DoubleClick Campaign Manager & more
You’re fluent in English - any additional languages are a plus
You’re analytical, numerate and very familiar with Excel and Google Analytics
You’re a critical thinker and like to ask lots of questions
You have a strong interest in online marketing and keep up to date on new developments via different blogs and podcasts
You are incredibly organised and have impeccable project management skills
You are not afraid of hands on work in a fast paced environment
This role would suit someone with an analytical or marketing degree with initial experience in digital marketing.
We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.
Feb 11, 2019
Full time
About us
At GoCardless we’re looking to scale from processing nearly £5 billion a year to over £10 billion. Our vision is to create a global connected payments network, making payments simpler on the internet no matter what country you're in or what software you are using.
As we expand both domestically and globally, our go-to-market strategy becomes ever more critical, ensuring we’re crafting the right messages and positioning for each audience both internally and externally.
We’re looking for an ambitious, smart and motivated digital marketing executive to help us drive new customer acquisition in our English speaking markets through digital channels.
The role
You will assist planning and implementing our digital marketing activities in our English speaking markets to introduce GoCardless and Direct Debit to a relevant audience. Your key focus markets will be the UK, Australia, New Zealand and North America. You’ll work with our digital marketing team, our digital agency and local country marketing managers to develop strategy and prepare digital ad campaigns to ultimately deliver a stream of quality leads and customers.
You’ll be hands-on, helping managing each of the core digital channels. Your responsibilities will include:
Work with the digital marketing manager, local country marketing managers and campaign managers to define strategies and tactics for online acquisition in relevant markets.
Create digital media plans for our global demand generation campaigns to drive both signups (for a small business audience) as well as leads and opportunities (from medium sized to large businesses).
Work with our digital marketing agency to implement always-on and campaign activity throughout all our digital channels.
Launch our first global enterprise campaign on LinkedIn in North America.
Build out A/B audience tests to optimise campaigns for conversion.
Work closely with our design team to prepare engaging creative (images and videos) to support themes and campaigns.
Create compelling ad copy for new digital campaigns.
Research new digital channels and platforms to test from content marketing to programmatic.
Use analytics tools including GA and Looker to gain a deep understanding for each channel’s performance and consolidate those findings in weekly and monthly reports.
We’ve built a friendly, collaborative culture where we hire and develop ambitious people that share our desire to do work we can be proud of. We value learning and feedback, and there will be significant scope for you to develop and expand your role as our team continues its rapid growth.
The ideal candidate
You have worked on digital demand generation campaigns for a B2B company before
You have at least two years of hands on digital marketing experience at an agency or inhouse
You know your way around all the relevant ad platforms including Google AdWords, Facebook Business Manager, LinkedIn Campaign Manager, DoubleClick Campaign Manager & more
You’re fluent in English - any additional languages are a plus
You’re analytical, numerate and very familiar with Excel and Google Analytics
You’re a critical thinker and like to ask lots of questions
You have a strong interest in online marketing and keep up to date on new developments via different blogs and podcasts
You are incredibly organised and have impeccable project management skills
You are not afraid of hands on work in a fast paced environment
This role would suit someone with an analytical or marketing degree with initial experience in digital marketing.
We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.
About us
GoCardless is creating the world’s first network for bank to bank payments, to rival credit and debit cards. With our powerful API and our global network of software partners, we’re on a mission to break down barriers, so businesses can take recurring payments easily, anywhere, in any currency.
The opportunity
GoCardless is stepping up its marketing in 2019 and taking our proposition around the world. At the heart of our marketing strategy is an educational content programme that informs and engages our audiences.
We’re looking for an outstanding Content Writer to support this programme, delivering content that helps to make us the leading advice platform for businesses taking recurring payments around the world.
The role
As Content Writer for GoCardless, you’ll help deliver on our global content strategy, making GoCardless the go-to content destination for businesses taking recurring and invoice payments around the world.
Think multimedia newsroom: working with the rest of the Global Content team, you’ll create regular content which bring to life our editorial focus areas across different formats, from blogs and guides to podcasts, videos, quizzes and calculators.
You’ll be passionate about creating expert, share-worthy content that drives organic traffic to our websites across all our markets, engages our audiences and supports demand generation activities.
A natural storyteller, you’ll help to unearth compelling stories about our people, products, partners and customers: from how GoCardless is enabling customers to scale, to how our engineers create a best-in-class API.
You’ll deliver on our content mission by creating persona-driven content for marketing campaigns, as well as always-on content for our Blog & Guides site.
You’ll liaise with translators and our international marketing colleagues to make sure central content is leveraged in different markets, to support our marketing efforts around the world.
Metric-driven, you’ll monitor traffic, downloads and other KPIs to understand the impact of your content and help inform future content pieces.
We’ve built a friendly, inspiring culture where we hire and develop visionary people that share our dream to do work we can be proud of. We value learning and feedback, and will support you to develop and expand your role as the team continues its rapid growth.
What we're looking for
Creative with plenty of content ideas
A strong writer and a natural storyteller
You understand how to optimise content for online search
You understand what makes good ‘social’ content
Analytical approach to understanding content performance
Experience in producing multimedia content like videos, podcasts, quizzes and calculators
Experience with digital content management systems
Collaborative, naturally curious and a good relationship-builder
Someone that thrives in a dynamic, fast-moving business
Experience working with translators and/or localising content for different markets is desirable
Additional European languages not required by desirable
We welcome diversity of professional backgrounds– if you're unsure, do apply.
In your application, please submit one relevant example of your written work in addition to your CV and cover letter.
Feb 11, 2019
Full time
About us
GoCardless is creating the world’s first network for bank to bank payments, to rival credit and debit cards. With our powerful API and our global network of software partners, we’re on a mission to break down barriers, so businesses can take recurring payments easily, anywhere, in any currency.
The opportunity
GoCardless is stepping up its marketing in 2019 and taking our proposition around the world. At the heart of our marketing strategy is an educational content programme that informs and engages our audiences.
We’re looking for an outstanding Content Writer to support this programme, delivering content that helps to make us the leading advice platform for businesses taking recurring payments around the world.
The role
As Content Writer for GoCardless, you’ll help deliver on our global content strategy, making GoCardless the go-to content destination for businesses taking recurring and invoice payments around the world.
Think multimedia newsroom: working with the rest of the Global Content team, you’ll create regular content which bring to life our editorial focus areas across different formats, from blogs and guides to podcasts, videos, quizzes and calculators.
You’ll be passionate about creating expert, share-worthy content that drives organic traffic to our websites across all our markets, engages our audiences and supports demand generation activities.
A natural storyteller, you’ll help to unearth compelling stories about our people, products, partners and customers: from how GoCardless is enabling customers to scale, to how our engineers create a best-in-class API.
You’ll deliver on our content mission by creating persona-driven content for marketing campaigns, as well as always-on content for our Blog & Guides site.
You’ll liaise with translators and our international marketing colleagues to make sure central content is leveraged in different markets, to support our marketing efforts around the world.
Metric-driven, you’ll monitor traffic, downloads and other KPIs to understand the impact of your content and help inform future content pieces.
We’ve built a friendly, inspiring culture where we hire and develop visionary people that share our dream to do work we can be proud of. We value learning and feedback, and will support you to develop and expand your role as the team continues its rapid growth.
What we're looking for
Creative with plenty of content ideas
A strong writer and a natural storyteller
You understand how to optimise content for online search
You understand what makes good ‘social’ content
Analytical approach to understanding content performance
Experience in producing multimedia content like videos, podcasts, quizzes and calculators
Experience with digital content management systems
Collaborative, naturally curious and a good relationship-builder
Someone that thrives in a dynamic, fast-moving business
Experience working with translators and/or localising content for different markets is desirable
Additional European languages not required by desirable
We welcome diversity of professional backgrounds– if you're unsure, do apply.
In your application, please submit one relevant example of your written work in addition to your CV and cover letter.
