WorldRemit London, UK
Mar 18, 2019Full time
About WorldRemit: We are looking for a User Researcher , based in London, to help us take on our upcoming challenges and improve our product experiences through informed decision making and insights gathering. WorldRemit helps people send money around the world to over 140 destinations more quickly, easily and securely than traditional processes that are often more expensive, complicated and do not recognise that the way people use money is changing. We are proud of the diversity of our users which is one of our core strengths at WorldRemit, many of whom are first or second generation migrants working hard to support their families. We understand the impact that we help create, and are responsible for, when people trust us to send their money directly to family, friends and loved ones around the world. Our efforts so far have resulted in almost 90,000 five star reviews from delighted people using our products and services - you will be a big part of continuing to cultivate the stories that we can tell . About the role: We are looking for a Lead User Researcher to help us build empathy and understanding for migrants around the world. You will be crucial in helping inform and shape our direction as a company, by bringing in insights from our customers into our product teams as well as more broadly across the organisation. We have an exciting and busy year of research ahead, that has be planned from a high level perspective and budgeted! However we are seeking someone with a research vision and hands on experience to take ownership of our approach and guide us in defining how we succeed in gaining those insights and answers. There will be a high degree of autonomy and accountability in this role, actively supported by our Head of Product Design and Chief Product Officer along the way. What you will be doing Working with our teams to lead our design research practice at WorldRemit by: Defining, planning and conducting usability testing and broader user & discovery research. Coaching others on how to best approach testing and research, bringing them into the process making us all better at understanding the people that use our products and the real problems they face. Influencing our product development and design process through graining insights, data and ideas to help us make better products and features. Synthesise research and insights into compelling, creative and actionable formats - leaning on your strength as a storyteller to engage everyone in the organisation. Partner outside of product to represent the design team in promoting the efforts and impact of design research through inclusive user research. Support designers across product teams and departments by sharing work and helping to improve our broad design initiatives through earned user insights. Provide guidance, input and support in our review and feedback sessions. You also regularly seek out feedback from your fellow designers and beyond your product team. Help in recruiting and interviewing designers and researchers, and actively improve our inclusive design hiring process Does this sound like you? You have hands on experience scoping, prioritising and running design research initiatives within product focused companies, preferably with in-house experience along the way. We believe that success in this role generally comes with 7 years experience, or more, as a user researcher to draw upon. You have broad experience applying a range of research methodologies, knowing which to try in a given circumstance. You’re experienced with collecting, analysing and presenting data, both qualitative and quantitative, that is accessible to a wide range of people in any given company. You’ve demonstrated the importance that research plays to inform and improve the customer experience multiple times, gaining respect and praise for your efforts. You’re fascinated by human behaviours, psychology and emotions. You’re a great storyteller, able to speak comfortably to designers, engineers, business people and other stakeholders. You’re someone who draws motivation, purpose and inspiration from the mission of a company and use that in helping solve the problems you work on. You have proven ability to build relationships between disciplines and teams. You have experience building a happy research team, or have the desire to learn what it takes to do so. You’re friendly, humble and focused on the team, and love working closely with product managers, data scientists, engineers and being supported by experienced designers to bring your unique perspective into the design process. We strive to offer a competitive benefits package to employees including a personal learning and development, choice of equipment to support the way you work best, as well as a well stocked kitchen every morning for breakfast and a fun weekly townhall meeting that features different food each time. We’re a global company with offices worldwide (London, UK / Denver, US / Krakow, PL / Cebu, PH and more), so you will have a network of locales to connect with as you grow with the company. Located in Victoria, our London offices are centrally based with a diverse background of nationalities, enjoying easy access from St James’s Park, Victoria and Westminster stations all within easy walking distance. Something really important We are keen to ensure we are designing experiences that works for everyone, so we particularly encourage applications from different underrepresented demographics. If the role sounds like a good fit and you’re interested in helping making a genuine impact on people’s lives, don’t hesitate to apply! We appreciate that applying takes a lot of effort, and we really value the time you invest.