15 Research jobs

Can - You do with enthusiasm: Worldwide megatrends such as the aging of society, urbanization, digitization or Resource scarcity brings far-reaching and ever-changing changes for asset classes, sectors and companies. They deal intensively with these developments and find relevant and creative ways of evaluating opportunities and risks. The main focus of your work is in arranging and Maintaining numerous data, while maintaining various IT interfaces as well as the self-employed Creation of customer reports and offers. They analyze investments in all investment classes and / or Interactions between financial analysis and impact in the economy, society and the environment ( "Impact"). The third area of ​​responsibility includes the independent writing of customer - friendly and exciting content for all our communication and marketing channels in German and English. Experience - This knowledge makes you a top employee: They have a strong, self - evident proof of achievement in business or business Entrepreneurship. Your affinity for the financial or investment sector and proven skills in dealing with quantitative and qualitative data (spreadsheets, empirical research, IT interfaces, etc.) To make a big contribution from day one. They have a rare combination experience in dealing with As well as above-average journalistic talent for communication (oral and written in D and E.). Her previous educational and professional career shows convincingly her intrinsic motivation, questions at the Interface between the economy, the financial sector and society. They have a relevant practical or higher education, some years of professional experience, for example in investment banking, financial analysis or business development in a company manageable size. They formulate attractive texts in German and English under time pressure Word and writing and are saddle-proof in the application of Microsoft Office programs. Knowledge of relevant financial applications such as Morningstar, Bloomberg, MSCI ESG Manger, etc. are a plus. Personality - Is that you? They are self-employed, structured and speditive and are highly effective. Your claim is, in a small Team top performers. Your tasks are done with great energy and passion. These Joy of work also radiates positive in our team. You have a certain international experience a good portion of healthy human understanding (stays in emerging markets are a plus). Your food point is located in the Greater Zurich area. We offer you the unique opportunity to look forward to an innovative private bank with a future oriented approach Business model to contribute your part to the appearance and the further business success.

Working with our digital infrastructure demands a holistic approach for translating business requirements into technical reality. Areas of interest include front end / client side application work, backend work, technical process development around material, SDK, developer support. Get in touch to discuss our infrastructure and approach. You?  Are you the perfect candidate for our growing team? Apply below and argue your case. We’re always open to brilliant people that can achieve great things in this transformational market.

Crowd Valley's success builds on the success of its Certified Partners. You will be working with partner acquisition and onboarding, partner support and coordination, and research and development as it comes to new ways of making our partners operations more successful. Strong communication skills and native English are a must. Background in technology and a relevant industry vertical count favorably. Strong incentives align this role with the organizations goals. You?  Are you the perfect candidate for our growing team? Apply below and argue your case. We’re always open to brilliant people that can achieve great things in this transformational market. 

YOUR TASKS • Research of project developers and first contact • Design and implementation of internal projects to optimize processes • Creation of presentations • Preparation and follow-up of meetings with project developers • Support the management in operational and strategic activities YOUR PROFILE • Matriculated student of economics or comparable courses of studies • Very good research skills • Interest in project planning and investments • Excellent contact and communication strength as well as reliability • Very good MS Office skills • Very good knowledge of German and English spoken and written WE OFFER • You will be part of a highly motivated, professional and dynamic team • You have the opportunity to contribute with your knowledge to a great success • We have flat hierarchies and fast decision-making • You will take a lot of responsibility • We offer you an attractive whole package, fresh fruit and all sorts of beverages • On Friday, there is dinner on our roof terrace with a great view of the elbphilharmonie • Regular Teamevents provide you with a relaxing atmosphere and a cozy spirit in the team

About Us AppDynamics is the Application Intelligence company. With AppDynamics, enterprises have real-time insights into application performance, user performance and business performance so they can move faster in an increasingly sophisticated, software-driven world. Our integrated suite of products is built on our innovative, enterprise-grade App iQ Platform that enables our customers to make faster decisions that enhance customer engagement and improve operational and business performance. AppDynamics is uniquely positioned to enable enterprises to accelerate their digital transformations by actively monitoring, analyzing, and optimizing complex application environments at scale which has led to proven success and trust with the Global 2000. About You You are curious, empathetic and have a bias toward action. You know that user research is more than just validation and combine your skills in qualitative and quantitative methodologies to derive meaningful insights that inform product direction at every phase in a product’s lifecycle. You can form strong partnerships across the organization to achieve your goals. About the Role AppDynamics is building a world-class User Experience team to deliver product designs with clarity, efficiency, consistency and beauty. As a User Researcher, you will be responsible for engaging with users, customers and prospects to determine their needs, build empathy and knowledge across the product and development organizations and inform the product strategy and product design process. To succeed in this role, you must: Have 8+ years of demonstrable experience in qualitative and quantitative methods that have direct business impact Excellent communication and presentation skills with peers and executive stakeholders Ability to lead research activities with internal stakeholders, users and customers Conduct surveys, user interviews, usability studies, diary studies, etc. Work closely with design, PM and other key stakeholders to develop research plans that help answer our key research questions and further business goals Experience developing rich personas Strongly desired: Experience researching products for expert users (e.g. IT, development, TechOps)

Design at Stripe: Stripe’s mission is to increase the GDP of the internet and we think that building an internet business is a problem rooted in code and design, not finance. We also believe that there are far too many barriers to doing business on the internet and that the opportunities to do it are not equally distributed throughout the world. To break down those barriers and make the opportunities available to anyone, we’re designing the future of tools and infrastructure for starting, running, and scaling an online business—from anywhere in the world. That’s where you come in: we’re looking for a diverse set of designers of many disciplines, skills, backgrounds, and specialties to join our small (but growing!) team in San Francisco. The design team works across most projects at Stripe—from our brand voice and websites to events, web and mobile products, and even printed publications. And since Stripe’s main audience is other people who build products, we agonize over and take pride in crafting user-friendly and user-focused experiences. Learn more about how the design team works and who you’d work with. You will: Create research strategy that prioritizes between competing business needs Implement the strategy, and find ways to measure and improve its impact on the business and the quality and relevance of the products we develop Design and execute studies that generate insights that can both fuel ideation and evaluate designs Build working relationships and processes with product development teams Establish process for selecting the right methodology for the task at hand Implement strategies and tactics for communicating insights to product development teams as well as the rest of the company in compelling ways Evangelize research across the company and ensure we use it to learn from our mistakes Prioritize incoming requests while making progress on overall goals for the research function You may be fit for this role if you: Have experience in a wide range of research methodologies, as well as the ability to pick the right one for the job Demonstrate stellar written and verbal communication skills Have well-proven recruiting strategies and methods Can plan and manage research efforts that involve external research assistants or other external resources Enjoy working cross functionally and teaching others how to generate insights from research findings Are flexible and able to remain focused on delivering better products and experiences for our users You should include these in your application: A link to your online portfolio Your CV or LinkedIn profile A few words about why Stripe is interesting to you

Do you have a beta-like academic background and looking for a work environment where you can apply what you have learned anywhere? Want to work with a unique product that is both very common, namely the euro banknotes? For this role we are looking for someone with a free and independent spirit, someone with creativity that out-of-the-box and dare to think. At the same time you stand on the ground with two feet and you are also pragmatic and realistic. Curious whether it suits you? Respond quickly to these absolutely unique job in the world behind the notes! Your primary focus as a technical policy on research to increase the durability of banknotes. For this you need to understand everything that contributes during circulation to wear bills. DNB has access to a laboratory in which banknotes can be polluted and mechanically loaded artificial. Within this laboratory, we develop new services in the field of life extension of bills and produce bills for calibration purposes. Strategic thinking and entrepreneurship are a must do! Furthermore guard you and your colleagues the quality of banknotes delivered to DNB international suppliers. Banknote production is a unique and fascinating work of the department, and has many different aspects. Upon purchasing banknotes we work closely together with seven other central banks.    And last but not least, we expect to develop initiatives that address policy issues or cash needs of the European System of Central Banks (ESCB). You participate instead in working groups under the ESCB and you work together with international partners such as central banks, industry and research partners.   Your main responsibilities are technical policy:   Independently develop new initiatives in the field of bank note technology and research. Prepare policy positions on technical aspects of banknotes and any related policies. Based on their knowledge and experience contribute new insights to policy development and research, including in non-technical areas. Securing the products and services of the research and production laboratory, developing new services for the center and bring it "to the man." Monitoring the quality of banknotes to be delivered by international suppliers. Carrying out production tests for banknotes with a team of colleagues. Consultation with the European Central Bank and other international bodies.   Job requirements You are enthusiastic, resourceful and creative. You are used to maintain external contacts and cooperate with other parties. You work independently operate, while always seeking cooperation. You are able to translate research into practical applications and your communication style is clear and focused.   Technically oriented academic background. Experience in an industrial production environment. Experience with research. Excellent communication skills, both oral and written in both Dutch and English.   Company Profile The department Fiduciary Policy & Strategy (CBS), together with the Division Cash Operations (CO) responsible for the tasks of DNB in cash payments. The joint mission of these departments: Providing an effective, safe and socially efficient cash circulation in the Netherlands. Striving to optimize the efficacy, safety and social efficiency of the cash circulation in Europe. Positioning DNB as a center of expertise in the field of cash handling.   The CBS department does o esearch and making analyzes in the field of cash payments, develops and formulates policy recommendations in this area, the purchasing and production of banknotes shall send, provides communications on euro banknotes and coins and manages the National Numismatic Collection .   The department consists of approximately 20 employees with diverse expertise in the technical, social, historical and behavioral sciences. The employees are engaged in cutting-edge research, important priorities are the improvement of clean dirt-detection and extending the life of banknotes, research into use aspects of banknotes and optimizing the cash cycle. DNB within and outside Europe a very good name in the field of cash insights and innovations. The atmosphere in the department is informal, open, collegiate and professional.   working conditions We want to get the best out of our people, and thus give the best. We strive for a good balance between work and private life for all our employees. We offer a good salary and a modern, flexible benefits package. You get a year contract - depending on functioning and otherwise unchanged (organizational) conditions - views continuation.   The annual salary is made up of 13 months of salary, and 8% holiday calculated over 13 months. Pension accrual based on average with conditional indexation contribution towards the premium 6.1%. DNB has a 36-hour week, with the possibility - depending on your work - to work flexibly. DNB is located in the center of Amsterdam and easily accessible by public transport. DNB is a leader in the field of knowledge. It is important that our employees continue to develop. Not only to make sure you stay up to date professionally, but also to stimulate your talents and skills. That's why we offer ongoing opportunities to learn and grow, both personally and professionally.   apply If application please send us by 29 May 2017 a letter of motivation and a complete resume.    The procedure includes a comprehensive background checks.Online screening, for example, through search engines and social networks, can be part of the selection process.  

User Experience Researchers work to validate our products and features we are working on based on user feedback. Being part of the Design Team, you will work together with Designers and Product Managers to reveal what our users need from our products by arranging and conducting user interviews, exploring their behaviours and motivations and validating and iterating on new products and features. Your job as a researcher is to organize and run frequent user tests with users and to share and document the findings with your stakeholders so we make our experiences feel more intuitive, accessible, fun and even magical. With considerable experience, you evaluate all the features contributing to user experience and provide your expertise about usability Responsibilities Organize user tests in different markets to validate and get insights on new concepts and ideas. Lead the user interviews together with Product Managers and Designers to usability test more defined concepts and use qualitative methods for those that are at a much earlier stage. Document and analyze your findings to iterate on the concepts with the team. Understand and incorporate complex technical and business requirements into research. Advocate research findings to diverse audiences through written reports and oral presentations. About you A degree in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science or a related field, or equivalent practical experience. 3 years of work experience in an applied research setting. Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phase. Effective interpersonal, communication, negotiation and collaboration skills. We see it as a plus if you have E-commerce and financial experience. Benefits Culture - You'll have an opportunity to work with people from 42 different countries in our English-speaking office in Stockholm city centre. Compensation - You’ll get an attractive salary, pension and insurance plans, along with 30 days annual leave. Learning - We have a learning and development focused environment with an emphasis on knowledge sharing, training and regular internal technical talks. Family & Relocation - We offer a flexible work schedule, full parental leave compensation for 12 months and relocation support if you need it.

About HelpTheCrowd At HelpTheCrowd, we help investors who are interested in crowdfunding. We change how people invest in entrepreneurs by bringing actionable data to early stage investing. We empower investors by helping them ask better questions and make better informed decisions. Crowdfunding is a great way for entrepreneurs to get funded. For investors, the experience has a lot of catching up to do. The research, information and service provided to an investor interested in a big telecom company is lightyears ahead of anything available to that same investor looking into ‘Tom’s Telecom Startup’. We are here to bridge that gap and do our part in taking crowdfunding to the the next level. The crowdfunding industry is experiencing a period of immense growth, and we are uniquely positioned to benefit from it. Our tools (currently in beta) are receiving great feedback from our initial clients. We introduced our beta product to a select group of investors, entrepreneurs, academics and crowdfunding professionals. Based on their feedback, we now start rolling out our IaaS (Information as a Service) product in full force. Join us now and become part of a high performance team and a future leader in FinTech.   What kind of team members are we looking for? You are entrepreneurial You are able to create, see and seize opportunity. You make things happen. You are comfortable with taking the initiative and taking care of whatever you feel needs taken care of. You embrace the opportunity of working in a startup. You are intellectually curious You enjoy learning. There is a lot that interests and excites you. You are passionate about doing new things and gaining new insights. You know how to work smart “Give me six hours to chop down a tree and I will spend the first four sharpening the axe” is a quote you understand and appreciate. You feel comfortable with pro-actively creating better ways to do a particular task or job. You think big, but are willing to start small You enjoy coming up with, and working towards big goals. You understand that through hard & smart work, you can make anything possible. You also understand that this sometimes means you have to start small, and you welcome the opportunity to get your hands dirty. You enjoy being part of a team Building a great company is hard work. The journey is rewarding, and more so when shared with the right people. You understand the importance of building a strong team & culture and actively contribute to it. We are sitting on a ton of data on (equity) crowdfunding. We need a talented individual who is both able to unlock the insights in our database and communicate about it in an understandable and and easy to read kind of way Preferred background and skills in addition to the above: • BSc / MSc degree in a relevant subject • Strong analytical skills • Great attention to detail • A passion for research, finance and investing in general, and crowdfunding in particular • 3-5 years work experience in a strong performing corporate or financial institution • Fluency in English & 1 other European language • Previous experience in, or exposure to equity or economic research • Very strong in written communication Your responsibilities: • Improving our product • Analysing our data on crowdfunding • Providing actionable insights for our product development team • Providing content for our marketing team • Everybody on our staff is responsible for providing excellent customer service • We are a startup, you will likely be having a lot of other responsibilities in addition to the above which nobody can currently foresee What we offer: • Being part of building something great • The freedom to create the specifics of your role, as a startup not much is set in stone • A unique opportunity to apply your skills to the relatively new crowdfunding sector • A competitive compensation plan

We are smava, the online loan comparison platform. smava brings together private applicants with a huge variety of banks and private investors, offering great interest rates for loans between 1.000€ to 120.000€. Using smava’s sophisticated scoring technology, customers can receive, within seconds and free of charge, their tailored online loan to the best conditions. Our customers use financing for large number of plans, such as car financing, property renovation and loan consolidating. Furthermore, customers receive free and independent consultancy through our highly trained loan consultants. smava’s concept has convinced independent testers for years. As a Fintech Company we have provided more than two billion euros in loan volume since it was founded. Based in Berlin we have grown to over 250 employees and are striving to continue that successful growth. To do that, we are looking for the best employees to expand our team- employees like you! User / UX Researcher (m/f) Are you looking for the next step in your career as a User Researcher? Do you want to build something extraordinary and make a great impact that you can share proudly in your CV? Besides making a splash in the European startup scene, your new team will be one of the best things. You will work with very likeable and experienced UX Designers, Conversion Rate Managers and Analytics Ninjas. That means, besides learning and trying a lot of new things, you will actually have a lot of fun at work :) smava, one of the leading European FinTech startups, wants to reach the next level and is looking for you! Your mission As a User Researcher you will take part in projects and challenges within our Conversion Flow Product Team, carrying out high stake missions. One of your first possible challenges might be: Planning and executing a user lab with Alex (CRO) to find valid hypothesis for A/B testing Validating a product ideas and creating new specifications based on the findings with Hila (UX) Your tasks Identify pain points and customers needs, sharing the insights with your team Plan and conduct qualitative studies (surveys, user labs, personas, focus groups, nps) Analyse and evaluate results and present them to stakeholders Define which qualitative and quantitative customer experience data we should track (when and how) in order to support sustainable future business growth Advance smava’s product design maturity and help to move the company to become even more customer-centric, innovative and scientifically rigorous Your profile We don’t want to start with a checklist, we will ask you to tell stories about (and ideally show raw artifacts from) your previous work. Demonstrate to us where you have succeeded - and failed - in the past. Ideally the following points should reflect your profile and resume: Native German speaker or equivalent and fluent in English Deep knowledge and experience in delivering impactful user research – gaining actionable insights, that improve the product, change the business and inspire stakeholders Customer-centered design approach and deep empathy with designers, product managers and other business stakeholders What we offer The opportunity to drive the future technology that changes the financial industry Smart colleagues from all around the world (30 nationalities) Grown-up startup mentality Open communication & flat hierarchy allows fast execution Flexible working hours Onboarding support Paid education (e. g. trainings, workshops, conferences) Subsidized lunch offer (smunch.co) and public transport (VBB Umweltkarte) Beer Friday, Mystery Lunch, Breakfast Club and team events Did we get your attention? Then we are looking forward receiving your application including: CV, project list, salary expectations and earliest starting date addressed to  Alexander Krieger Please tell us, where you first found our job advertisement. Note that it will be difficult to proceed with your application without the documents mentioned above.

Seeking a talented technology public relations specialist with exceptional media relations skills to join our marketing team. In this role you will support company objectives to promote ThreatMetrix as the leader in their field. Responsible for overseeing direct communications to the media, driving quality press coverage and managing relationships with media. Looking for an exceptional story-teller who will convey the key brand stories and our rich data insights in a creative way. Experience in driving coverage in technology publications and business publications is required.   Responsibilities: Strategy - Help formulate communication and media relations strategy to gain high-visibility placements in print, broadcast and online media. Media relations - Leverage existing media relationships and cultivate new contacts within media as well as manage media inquiries and interview requests. Content creation - Write press releases, byline articles, presentations, interview talking points and related content. Thought leadership - Build relationships with thought leaders to grow industry awareness, establish C-Suite as thought leaders and expert source through bi-lined articles, interviews and speaking engagements. Monitor - Track traditional media coverage and social media mentions and communicate results to team. Research - Maintain a keen understanding of industry trends and research to identify publicity opportunities as they emerge   About ThreatMetrix We are a pre-IPO security company based in the heart of the Silicon Valley. We are profitable, fast-growing with a dynamic culture. Thousands of customers across the globe contribute two billion transactions to our real-time network each month. As a leader in our industry, ThreatMetrix’s customers include many of the largest global banks, household name retailers, and the most popular on-demand services such as ride-sharing and subscription TV and movie streaming. Using a broad array of tecnnologies, we help our customers recognize their trusted users and flag individuals, devices, and networks committing crime on the Internet. REQUIREMENTS Extensive experience with pitching and media outreach Must have already established relationships with both local and national reporters. Working knowledge of the technology/cybersecurity/SaaS space Excellent writer and communicator Proven success in placing quality coverage in target publications Experience with pre-IPO stage companies strongly preferred

Stripe is expanding to power the online payments infrastructure throughout the world. User Operations team members collaborate from across the UK, the continental US, Germany, Ireland, France, Australia, Brazil, Singapore and Hong Kong. We aim to delight users with friendly and helpful Support, gathering feedback to drive improvements to our products. We also work closely with every part of the organization to scale Stripe globally and learn how to support businesses ranging from mom and pop businesses to Fortune 500 companies. User Operations at Stripe interacts with people from all kinds of backgrounds, and our team has grown to match that diversity. People on the team have previously provided support at MIT and Ringling Bros., trained professionally in opera, launched a sustainable seafood business, created an all-natural skincare line, and so on. We’re a close group that’s passionate about helping people, improving products, and using animated GIFs. If you’re a strong writer, a fast researcher, constantly curious, and can’t stand users having anything less than a stellar experience, we want to hear from you! Guide to the onsite interview (PDF) You’ll: Spend your time interacting with Stripe users by email, chat and phone. Optimize our internal and external documentation. Work closely with teams across the organization to improve our products. Identify and initiate changes to help scale our operations. Gain unique insights into how thousands of businesses on Stripe scale and innovate. Collaborate with individuals and teams across Stripe to launch new products and markets. Learn how Stripe operates from the ground up and make an impact on the future of the organization. We’re looking for people who: Love writing, and can do so quickly and clearly (you need to be fluent and highly proficient in English). Feel comfortable with technical concepts, have great analytical skills, and can explain how Stripe works to a range of audiences. Will empathize with users and quickly grasp the issues they’re facing. Enjoy the puzzle of solving open-ended problems. Love constantly learning about a changing technical product, even when it’s a little out of your depth. Happily take on new projects which involve researching to quickly become a subject matter expert, and driving them to completion. Are willing and able to work at least one weekend day per week (you’ll be able to take a weekday off in lieu). Nice to haves: Prior experience at a growth stage internet or software company. Prior experience in a support specialist, tier II/III support role or similar. You should include these in your application: A resume or Linkedin profile Why you want to work in this role. Languages you’d be comfortable communicating in beyond English, if any. Your answer to the following: given free rein, what are one or two improvements you would have made to the processes at a company or organization where you have worked? How would you assess if the change(s) was (were) successful?

Stripe is live on 3 continents with over 100 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world. While helping our users, the User Operations team works closely with every part of Stripe, learning the intricacies of how we build products, manage risk, launch new countries, and keep users happy. As a part of our growing multilingual User Operations team in Singapore, you’ll spend most of your time interacting with our users and ensuring that they have a stellar Stripe experience. You’ll also work to build out our support hub in Singapore, and over time can be responsible for dedicated account management for some of our top users. Many of our User Operations team members also go on to specialize in support topics like risk, sales, and product. If you’re constantly curious, a strong writer, and a fast researcher, we want to hear from you! You’ll: Spend the majority of your time interacting with users by email, and occasionally by phone. Optimize our internal and external documentation and processes surrounding a host of products. Work closely with other teams to improve our product offerings and messaging around new products. Spend some time analyzing our processes and instigating changes to help scale our operations. Gain unique insights into how thousands of businesses on Stripe scale and operate. Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization. We’re looking for people who: Enjoy writing, and do so quickly and clearly (you need to be fluent and highly proficient in English). Enjoy talking about technical concepts, have great analytical skills, and would be comfortable explaining how Stripe works to a range of audiences. Can empathize with users and quickly grasp the issues they’re facing. Enjoy the puzzle of solving open-ended problems. Love constantly learning about a changing technical product, even when it’s a little out of your depth. Are happy to take on new projects, which can sometimes involve quickly researching to become a subject matter expert while seeing things through to completion. Are able to work at least one weekend day per week (you’ll be able to take a week day off in lieu). You should include these in your application: Your background and accomplishments. Why you want to work in this role. Languages you’d be comfortable communicating in beyond English, if any.

Stripe is live on 4 continents with over 100 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world. While helping our users, the User Operations team works closely with every part of Stripe, learning the intricacies of how we build products, manage risk, launch new countries, and keep users happy. As a User Operations - Market Specialist in our growing multilingual User Operations team in Dublin, you’ll spend your time supporting users and user-facing teams, focusing on improving our users experience and growing that particular market. Specifically, you’ll be the founding member of the User-Ops team for Benelux. You’ll also work to build out and hire for our hub in Dublin, and over time can help build the teams that will drive our future growth in Europe. You’ll: Spend some of your time supporting users in your market. Interacting with users to understand new/better ways of supporting them, focusing on improving the user experience. Function as a market expert through research and interactions with local payment systems, VCs, and companies - as the first hire for your market, you may also dedicate part of your time to sales, account management, Benelux country launches, or other functions based on the needs of your team. Support user-facing teams through informed insights about your market and/or your specialization (product, risk, legal, user-safety) - including creating and delivering trainings for the teams. Interact with user-facing teams to understand how we can scale our operations in Europe. Help design and implement process improvements which will enable faster decisions and better access to information within the company. Help scale the Benelux User-Ops team through partner management (for example, working with our vendors), content creation and guiding new User-Ops members in your team. Gain unique insights into how thousands of businesses on Stripe scale and operate. Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization. We’re looking for people who: Enjoy talking about technical concepts, have great analytical skills, and would be comfortable explaining how Stripe works to a range of audiences. Are able to identify opportunities for the company both internally and in the Benelux market, which can involve research in order to become a subject matter expert while seeing things through to completion. Thrive in a highly ambiguous and fast-paced environment. Have strong organizational skills and are able to multitask - you see yourself as structured, deadline-orientated and results-driven. You have demonstrated the ability to take initiative, showing a self-starter attitude and a natural desire to get things done. Have great communication skills (you need to be fluent and highly proficient in English and Dutch). Love constantly learning about the different aspects of a changing technical product, even when it’s out of your depth. You should include these in your application: Your background and accomplishments. Why you want to work in this role. Languages you’d be comfortable communicating in beyond English, if any.

Stripe is expanding to power the online payments infrastructure throughout the world. User Operations team members collaborate from across the UK, the continental US, Germany, Ireland, France, Australia, Brazil, Singapore and Hong Kong. We aim to delight users with friendly and helpful Support, gathering feedback to drive improvements to our products. We also work closely with every part of the organization to scale Stripe globally and learn how to support businesses ranging from mom and pop businesses to Fortune 500 companies. User Operations at Stripe interacts with people from all kinds of backgrounds, and our team has grown to match that diversity. People on the team have previously provided support at MIT and Ringling Bros., trained professionally in opera, launched a sustainable seafood business, created an all-natural skincare line, and so on. We’re a close group that’s passionate about helping people, improving products, and using animated GIFs. If you’re a strong writer, a fast researcher, constantly curious, and can’t stand users having anything less than a stellar experience, we want to hear from you! Guide to the onsite interview You’ll: Spend your time interacting with Stripe users by email, chat and phone. Optimize our internal and external documentation. Work closely with teams across the organization to improve our products. Identify and initiate changes to help scale our operations. Gain unique insights into how thousands of businesses on Stripe scale and innovate. Collaborate with individuals and teams across Stripe to launch new products and markets. Learn how Stripe operates from the ground up and make an impact on the future of the organization. We’re looking for people who: Love writing, and can do so quickly and clearly (you need to be fluent and highly proficient in English). Feel comfortable with technical concepts, have great analytical skills, and can explain how Stripe works to a range of audiences. Will empathize with users and quickly grasp the issues they’re facing. Enjoy the puzzle of solving open-ended problems. Love constantly learning about a changing technical product, even when it’s a little out of your depth. Happily take on new projects which involve researching to quickly become a subject matter expert, and driving them to completion. Are willing and able to work at least one weekend day per week (you’ll be able to take a weekday off in lieu). Nice to haves: Prior experience at a growth stage internet or software company. Prior experience in a support specialist, tier II/III support role or similar. You should include these in your application: A resume or Linkedin profile Why you want to work in this role. Languages you’d be comfortable communicating in beyond English, if any. Your answer to the following: given free rein, what are one or two improvements you would have made to the processes at a company or organization where you have worked? How would you assess if the change(s) was (were) successful?