4 Call Center jobs

The operations associate will provide best-in-class support to our customers.  We are looking for a self-starter, recent grad who is looking to join a rapidly growing early stage startup. Be prepared to wear many hats and get your hands dirty. A typical day would consist of responding to customer support emails, educating customers on our product and designing the call center dashboard.   This a great opportunity to learn how to build a company from the ground up.   What you will do: Customer Service - provide exceptional customer service by fielding inbound member calls and emails Operational Excellence - work on projects to continuously improve our processes, product and customer experience Customer Advocacy - identify member pain points and act as voice of customer to the rest of the business   What we are looking for: - Recent college grad with 1-3 years of experience, ideally in a customer facing role - Excellent verbal & written communication skills...

At Zopa, we’re shaping the future of finance.   We offer simple loans and smart investments that help people take control of their finances and do more with their money. In the 12 years we’ve been in business, we’ve helped more than 60,000 people lend over £2 billion to 246,000 UK consumers.   And our journey’s only just beginning. In November 2016 we announced our plans to build a next generation bank so that we can bring a greater range of smart, ethical finance products to even more people.   The Collections Team are a specialised team within Zopa's highly recommended customer services, assisting with the earliest stages of borrower arrears to maximise the recovery of new arrears cases. As a Collections or Recoveries Officer, you will provide collections and administrative support to the Collections Manager, with the opportunity for the expansion and development of this role in the future.   What it looks like to be a Collections/Recoveries Agent at Zopa Making...

The champion on all things Customer Service , you will ensure that all queries and complaints are managed in a timely and friendly manner   About The Job Explain our FAQs and elaborate on our customer application processes Understand our Islamic and Conventional customer journey from start to finish  Answer customer queries and complaints via phone, email, live chat, and social media Assist in establishing our Customer Service manual, code of conduct and SOPs By being the first port of call of many current and potential customers, you will be an important member of the microLEAP team and expected to live and breathe our values At all times be compliant with Securities Commission's rules, regulations & guidelines   Job Requirements Minimum Diploma or Degree holder Up to 3 years Customer Service experience in the fintech, banking or financial services sector Willing to join our start-up journey Looking for hungry superstars looking for the next...

We started iZettle with a single mission: to empower small-business owners to sell smarter by offering them the tools typically reserved for bigger players. We are looking for the best and brightest to help us get it done. Our fast-growing start-up was founded in 2010 and currently has approximately 430 employees across its 12 operating countries, with offices in Amsterdam, Berlin, London, Madrid, Mexico City, Sao Paulo, Edinburgh and Stockholm (HQ). We are looking for a Customer Engagement Officer to mainly monitor our call center agents' performance as well as leading the team's quality for achieving the highest consumer satisfaction.   Responsibilities: Monitor agent's performance such as schedule adherence, quality, customer satisfaction, teamwork, company's resources among others. Assist agents with escalated calls. Escalate technical problems with our technical team in headquarters. Ensure the delivery of the objectives and KPIs set by the headquarters....