14 Call Center jobs

Are you passionate about providing amazing customer service? Do you want to be a Customer Service Specialist in your field? Do you want to be part of the British Banking Revolution and help us give amazing service to our customers? Then read on! At Metro Bank we are looking for Customer Service Specialists who display outstanding qualities. You'll provide professional and amazing customer service to our retail customers on the phone. We will give you fantastic training and support so that you can surprise and delight our customers on every call. We also support all colleagues in our contact centre through the ‘Professional Banking Certificate’ an amazing qualification that is industry recognised by the Chartered Banking Institute. Hours - 1:30pm - 10pm, Monday - Friday only Minimum  of 15 hours per week So what will you be doing...? • Providing fantastic service and support to our customers over the phone in our contact centre• Be a representative of the Metro Bank brand• Advising our customers on all types of queries such as: balance enquiries, making payments, internet banking, card management, using our mobile app• Updating all of our systems, making sure you attend to every detail and record all conversations with 100% accuracy• Following the correct processes to make sure our customers are safe• Living and breathing our amazing behaviours, and being a great team player You need to be this kind of person… • Passionate about providing unparalleled levels of customer service and convenience• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow• Able to work and learn quickly in a fast paced, fun and dynamic environment• Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • We are looking for Customer Service Specialists who want to revolutionise banking by turning customers into fans! • You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all! • Able to deliver an excellent customer experience in a very fast paced environment (our Contact Centres are often very busy!)• Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open • Right from the start, we'll give you full training and great support so you don't need previous  experience of finance or banking, but you must have experience of delivering outstanding customer service Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

Are you passionate about providing amazing customer service? Do you want to be a Customer Service Specialist in your field? Do you want to be part of the British Banking Revolution and help us give amazing service to our customers? Then read on! At Metro Bank we are looking for Customer Service Specialists who display outstanding qualities. You'll provide professional and amazing customer service to our retail customers on the phone. We will give you fantastic training and support so that you can surprise and delight our customers on every call. We also support all colleagues in our contact centre through the ‘Professional Banking Certificate’ an amazing qualification that is industry recognised by the Chartered Banking Institute. Hours - 1:30pm - 10pm, Monday - Friday only So what will you be doing...? • Providing fantastic service and support to our customers over the phone in our contact centre• Be a representative of the Metro Bank brand• Advising our customers on all types of queries such as: balance enquiries, making payments, internet banking, card management, using our mobile app• Updating all of our systems, making sure you attend to every detail and record all conversations with 100% accuracy• Following the correct processes to make sure our customers are safe• Living and breathing our amazing behaviours, and being a great team player You need to be this kind of person… • Passionate about providing unparalleled levels of customer service and convenience• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow• Able to work and learn quickly in a fast paced, fun and dynamic environment• Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • We are looking for Customer Service Specialists who want to revolutionise banking by turning customers into fans! • You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all! • Able to deliver an excellent customer experience in a very fast paced environment (our Contact Centres are often very busy!)• Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open • Right from the start, we'll give you full training and great support so you don't need previous  experience of finance or banking, but you must have experience of delivering outstanding customer service Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and amazing customer service to join our stores in Windsor and Slough. Our store colleagues focus on the customer all the time, every time because they care about our customers, and we get rid any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing…..? • Greeting and welcoming customers  • Finding solutions for customers and advising them on our services • Opening accounts for our customers and providing loan and credit card facilities • Helping customers with our amazing Magic Money Machines and Safe Deposit boxes • Participating in our store events (including Kids Rock, Dogs Rule, Grand Openings, Metro Money Zone) You need to be this kind of person…. • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job  as we want people who are prepared to learn and grow  • Able to work and learn quickly in a fast paced, fun and dynamic environment • Care about doing a great job and exceeding expectations with the quality of what you do   And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things... • Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you do need experience of dealing with complex customer service queries.   • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • We are looking for colleagues who want to revolutionise banking by turning customers into fans!  • You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all!  • Able to deliver excellent customer experience in a very fast paced environment (our Stores are often very busy!) • Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and amazing customer service to join our stores in Windsor and Slough. Our store colleagues focus on the customer all the time, every time because they care about our customers, and we get rid any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing…..? • Greeting and welcoming customers  • Finding solutions for customers and advising them on our services • Opening accounts for our customers and providing loan and credit card facilities • Helping customers with our amazing Magic Money Machines and Safe Deposit boxes • Participating in our store events (including Kids Rock, Dogs Rule, Grand Openings, Metro Money Zone) You need to be this kind of person…. • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Able to work and learn quickly in a fast paced, fun and dynamic environment• Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things... • Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you do need experience of dealing with complex customer service queries. • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders  • We are looking for colleagues who want to revolutionise banking by turning customers into fans!  • You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all!  • Able to deliver excellent customer experience in a very fast paced environment (our Stores are often very busy!) • Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

Are you passionate about providing amazing customer service? Do you want to be a Customer Service Specialist in your field? Do you want to be part of the British Banking Revolution and help us give amazing service to our customers? Then read on! At Metro Bank we are looking for Customer Service Specialists who display outstanding qualities. You'll provide professional and amazing customer service to our retail customers on the phone. We will give you fantastic training and support so that you can surprise and delight our customers on every call. We also support all colleagues in our contact centre through the ‘Professional Banking Certificate’ an amazing qualification that is industry recognised by the Chartered Banking Institute. So what will you be doing...? • Providing fantastic service and support to our customers over the phone in our contact centre• Be a representative of the Metro Bank brand• Advising our customers on all types of queries such as: balance enquiries, making payments, internet banking, card management, using our mobile app• Updating all of our systems, making sure you attend to every detail and record all conversations with 100% accuracy• Following the correct processes to make sure our customers are safe• Living and breathing our amazing behaviours, and being a great team player You need to be this kind of person… • Passionate about providing unparalleled levels of customer service and convenience• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow• Able to work and learn quickly in a fast paced, fun and dynamic environment• Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • We are looking for Customer Service Specialists who want to revolutionise banking by turning customers into fans! • You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all! • Able to deliver an excellent customer experience in a very fast paced environment (our Contact Centres are often very busy!)• Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open • Right from the start, we'll give you full training and great support so you don't need previous  experience of finance or banking, but you must have experience of delivering outstanding customer service Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

Are you passionate about providing amazing customer service? Do you want to be a Customer Service Specialist in your field? Do you want to be part of the British Banking Revolution and help us give amazing service to our customers? Then read on! At Metro Bank we are looking for Customer Service Specialists who display outstanding qualities. You'll provide professional and amazing customer service to our retail customers on the phone. We will give you fantastic training and support so that you can surprise and delight our customers on every call. We also support all colleagues in our contact centre through the ‘Professional Banking Certificate’ an amazing qualification that is industry recognised by the Chartered Banking Institute. So what will you be doing...? • Providing fantastic service and support to our customers over the phone in our contact centre• Be a representative of the Metro Bank brand• Advising our customers on all types of queries such as: balance enquiries, making payments, internet banking, card management, using our mobile app• Updating all of our systems, making sure you attend to every detail and record all conversations with 100% accuracy• Following the correct processes to make sure our customers are safe• Living and breathing our amazing behaviours, and being a great team player You need to be this kind of person… • Passionate about providing unparalleled levels of customer service and convenience• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow• Able to work and learn quickly in a fast paced, fun and dynamic environment• Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • We are looking for Customer Service Specialists who want to revolutionise banking by turning customers into fans! • You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all! • Able to deliver an excellent customer experience in a very fast paced environment (our Contact Centres are often very busy!)• Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open • Right from the start, we'll give you full training and great support so you don't need previous  experience of finance or banking, but you must have experience of delivering outstanding customer service Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

Are you passionate about providing amazing customer service? Do you want to be a Customer Service Specialist in your field? Do you want to be part of the British Banking Revolution and help us give amazing service to our customers? Then read on! At Metro Bank we are looking for Customer Service Specialists who display outstanding qualities. You'll provide professional and amazing customer service to our retail customers on the phone. We will give you fantastic training and support so that you can surprise and delight our customers on every call. We also support all colleagues in our contact centre through the ‘Professional Banking Certificate’ an amazing qualification that is industry recognised by the Chartered Banking Institute. So what will you be doing...? • Providing fantastic service and support to our customers over the phone in our contact centre• Be a representative of the Metro Bank brand• Advising our customers on all types of queries such as: balance enquiries, making payments, internet banking, card management, using our mobile app• Updating all of our systems, making sure you attend to every detail and record all conversations with 100% accuracy• Following the correct processes to make sure our customers are safe• Living and breathing our amazing behaviours, and being a great team player You need to be this kind of person… • Passionate about providing unparalleled levels of customer service and convenience• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Able to work and learn quickly in a fast paced, fun and dynamic environment• Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • We are looking for Customer Service Specialists who want to revolutionise banking by turning customers into fans! • You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all! • Able to deliver an excellent customer experience in a very fast paced environment (our Contact Centres are often very busy!)• Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open • Right from the start, we'll give you full training and great support so you don't need previous  experience of finance or banking, but you must have experience of delivering outstanding customer service Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

Are you passionate about providing amazing customer service? Do you want to be a Customer Service Specialist in your field? Do you want to be part of the British Banking Revolution and help us give amazing service to our customers? Then read on! At Metro Bank we are looking for Customer Service Specialists who display outstanding qualities. You'll provide professional and amazing customer service to our retail customers on the phone. We will give you fantastic training and support so that you can surprise and delight our customers on every call. We also support all colleagues in our contact centre through the ‘Professional Banking Certificate’ an amazing qualification that is industry recognised by the Chartered Banking Institute. So what will you be doing...? • Providing fantastic service and support to our customers over the phone in our contact centre• Be a representative of the Metro Bank brand• Advising our customers on all types of queries such as: balance enquiries, making payments, internet banking, card management, using our mobile app• Updating all of our systems, making sure you attend to every detail and record all conversations with 100% accuracy• Following the correct processes to make sure our customers are safe• Living and breathing our amazing behaviours, and being a great team player You need to be this kind of person… • Passionate about providing unparalleled levels of customer service and convenience• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Able to work and learn quickly in a fast paced, fun and dynamic environment• Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • We are looking for Customer Service Specialists who want to revolutionise banking by turning customers into fans! • You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all! • Able to deliver an excellent customer experience in a very fast paced environment (our Contact Centres are often very busy!)• Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open • Right from the start, we'll give you full training and great support so you don't need previous  experience of finance or banking, but you must have experience of delivering outstanding customer service Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

The champion on all things Customer Service , you will ensure that all queries and complaints are managed in a timely and friendly manner   About The Job Explain our FAQs and elaborate on our customer application processes Understand our Islamic and Conventional customer journey from start to finish  Answer customer queries and complaints via phone, email, live chat, and social media Assist in establishing our Customer Service manual, code of conduct and SOPs By being the first port of call of many current and potential customers, you will be an important member of the microLEAP team and expected to live and breathe our values At all times be compliant with Securities Commission's rules, regulations & guidelines   Job Requirements Minimum Diploma or Degree holder Up to 3 years Customer Service experience in the fintech, banking or financial services sector Willing to join our start-up journey Looking for hungry superstars looking for the next step-up   Our Culture   microLEAP – small steps, BIG IMPACT microLEAP is a Malaysian fintech startup looking to launch a Peer-to-Peer (P2P) Financing Platform focused solely on the microfinance sector (the B40 to lower M40 income group) where Issuers may raise crowd-sourced funds with minimum hassle.   FINTECH STARTUP We recently received approval by the Securities Commission (SC) Malaysia to operate a P2P financing platform. microLEAP made it to the Top 18 teams of UNCDF’s Financial Innovation B40 Challenge as well as the Top 11 teams of 1337 Ventures'​ Alpha Startups: Fintech Edition.

The operations associate will provide best-in-class support to our customers.  We are looking for a self-starter, recent grad who is looking to join a rapidly growing early stage startup. Be prepared to wear many hats and get your hands dirty. A typical day would consist of responding to customer support emails, educating customers on our product and designing the call center dashboard.   This a great opportunity to learn how to build a company from the ground up.   What you will do: Customer Service - provide exceptional customer service by fielding inbound member calls and emails Operational Excellence - work on projects to continuously improve our processes, product and customer experience Customer Advocacy - identify member pain points and act as voice of customer to the rest of the business   What we are looking for: - Recent college grad with 1-3 years of experience, ideally in a customer facing role - Excellent verbal & written communication skills - Passion for customer service and technology - Smart and ambitious - Works well under pressure - Can do attitude – no task is too small - Tech savvy - Strong problem-solving skills - Detail-oriented and highly organized   Nice to have: - Knowledge of the e-commerce and payments landscape - CRM (Zendesk) experience - Call center experience   Working at Bread This is a real business, focusing on an industry with a massive market. Every day we are working hard to effect positive change. We are proud of the complex work we do together as a team, but we also think it’s important to have fun and keep a positive work environment.   Benefits & Perks Medical & Dental 401(K) plan Open vacation policy Awesome office location in the heart of NoHo Team events like the US Open, trivia, Escape The Room, bowling, office happy hours Weekly team lunches Learning opportunities

At Zopa, we’re shaping the future of finance.   We offer simple loans and smart investments that help people take control of their finances and do more with their money. In the 12 years we’ve been in business, we’ve helped more than 60,000 people lend over £2 billion to 246,000 UK consumers.   And our journey’s only just beginning. In November 2016 we announced our plans to build a next generation bank so that we can bring a greater range of smart, ethical finance products to even more people.   The Collections Team are a specialised team within Zopa's highly recommended customer services, assisting with the earliest stages of borrower arrears to maximise the recovery of new arrears cases. As a Collections or Recoveries Officer, you will provide collections and administrative support to the Collections Manager, with the opportunity for the expansion and development of this role in the future.   What it looks like to be a Collections/Recoveries Agent at Zopa Making outbound calls daily to discuss repayment of the borrower’s outstanding arrears Receiving inbound calls regarding account queries, handling disputes, taking payments and setting arrangements Responding to customer and third party emails Administrative work dealing with correspondence from third parties such as debt management companies and borrowers Setting arrangements based on offers relating to borrowers financial difficulties Job Requirements Previous experience working in a customer focused environment, with telephone/call centre experience preferable Minimum six months previous experience within a debt recovery/collections role would be great but not essential  Familiar with FCA regulation, data protection, and anti-money laundering principles Excellent oral and written communication skills Punctual and flexible in adapting to changing environments based on role requirements Confident using Microsoft Office such as Outlook, Excel and Word   Personal characteristics required: Friendly Empathetic Self-motivated Excellent teammate   There will be the opportunity for the expansion and development of this role for the successful candidate.

We started iZettle with a single mission: to empower small-business owners to sell smarter by offering them the tools typically reserved for bigger players. We are looking for the best and brightest to help us get it done. Our fast-growing start-up was founded in 2010 and currently has approximately 430 employees across its 12 operating countries, with offices in Amsterdam, Berlin, London, Madrid, Mexico City, Sao Paulo, Edinburgh and Stockholm (HQ). We are looking for a Customer Engagement Officer to mainly monitor our call center agents' performance as well as leading the team's quality for achieving the highest consumer satisfaction.   Responsibilities: Monitor agent's performance such as schedule adherence, quality, customer satisfaction, teamwork, company's resources among others. Assist agents with escalated calls. Escalate technical problems with our technical team in headquarters. Ensure the delivery of the objectives and KPIs set by the headquarters. Collaborate hand to hand with both customer engagement current manager and team leader. Help training the team and creating training manuals with the team leader. Communicate with the rest of the team and other areas. Periodically carry out projects to improve the area’s effectiveness and efficiency.  Requirements: Punctual, proactive, fast learner, self-driven & open to feedback. Full-time availability (Monday-Friday 9-18hrs, Saturday 10-14hrs). Graduates (preferably humanities or engineering) - Master degree preferred. You have a positive attitude and are a genuine team player. Good grammar and punctuation skills in both English and Spanish. Knowledge and interest in gadgets, apps, mobile devices, internet, social media, electronics, technology, IT and similar. Previous experience as supervisor of customer service or call centers required, hospitality industry is a plus. Preferably previous experience selling or offering customer support in cellphone companies. Preferably previous experience in courier / logistics companies. English 90% to contact our report line in Sweden. Sounds exciting? Please submit your CV and cover letter in English as soon as possible. When working at iZettle, you can expect interesting challenges, as well as a great team. Join us to get a chance to truly make a difference for entrepreneurs all around the world!

DESCRIPTION Voor ons Customer Support team zijn we op korte termijn op zoek naar enthousiaste studenten die ons team willen komen versterken. Als Customer Support Agent ben jij het eerste aanspreekpunt voor onze (toekomstige) gebruikers via telefoon, e-mail en livechat. Wij zitten in Amsterdam aan een van de mooiste stukken van de Herengracht. Je baan: Eerste aanspreekpunt voor (potentiële) klanten via, telefoon, e-mail en livechat. Constant bezig met het leveren van first-class support aan onze klanten. Nauw samenwerken met andere afdelingen bijvoorbeeld operations. REQUIREMENTS Het profiel dat we zoeken HBO/WO denkniveau. Jij kunt snel schakelen, je bent leergierig en servicegericht, pikt zaken snel op en weet van aanpakken. Daarnaast blijf je kalm in stressvolle situaties. Communicatief sterk in zowel Engels als Nederlands. Secuur in de uitvoering van werkzaamheden. Gedegen IT-vaardigheden (o.a. Microsoft Office, Google Docs). Passie voor startups, e-commerce en m-commerce. Ervaring als klantenservice medewerker is een pré. BENEFITS Wat we je kunnen bieden: Een ondernemende omgeving met veel verantwoordelijkheid en de ruimte om jezelf te ontwikkelen. Een plekje op een prachtige locatie aan het mooiste stuk van de Herengracht in Amsterdam. Het tegenovergestelde van een call center: fijne collega’s, team-work en een platte hiërarchie. Een inspirerende werkomgeving met ambitieuze collega’s die naast hard werken ook genieten van een drankje op de vrijdagmiddagborrel. Je kunt direct starten.

Paysafe delivers a full suite of payments solutions. From card issuing to acquiring; from payment gateways to merchant accounts; from fraud and risk to compliance; from digital wallets and mobile to invoicing - we process millions of transactions worldwide and we value our relationships at every point in the process.   Paysafe is a global company with a dynamic environment operating in multiple countries including the UK, Bulgaria, Austria, India, Canada and the US.   We are currently looking for a Quality Assurance Specialist – Call Center.    Reporting to the Business Process Manager, the Quality Assurance Specialist will be a shared resource between the Global Operations teams in Montreal CA and Cambridge UK.  The QA Specialist will help create and maintain quality assurance standards across the contact centers-in both regions. The QA Specialist will also have a secondary responsibility in managing and maintaining several reporting needs for both regions which will need to be supplied on a daily, weekly, and monthly basis.  The Quality Assurance Specialist will work closely with management to analyze processes and procedures to find opportunities for improvement and alignment based on trending discovered via reports or QA.   QUALIFICATIONS: The successful candidate has at least two years or more of experience in Quality Assurance and is comfortable working with teams in a variety of areas, including technical and business operations.  The candidate must be extremely proficient in tools like Visio and Excel, and regularly takes the initiative increase his or her skills in different technologies.  The candidate is a multi-tasker and enjoys the dynamics of working on several different projects for more than one team at the same time. Although very attentive to detail, the successful candidate understands how building out and maintain proper Quality Assurance processes and producing accurate and dynamic reporting can affect the bottom line.    EDUCATION and EXPERIENCE: 2+ years’ experience in Quality Assurance in scoring calls and providing feedback to agents on the calls scored. Excellent time management and organizational skills. Bilingual: English and French. Excellent written grammar in both languages is essential and may be tested during the selection process. Intermediate skills in Visio, including the ability to produce cross-functional and specialised Visio diagrams. High-intermediate / advanced skills in Excel, including the ability to use pivot tables and Excel flowcharts. This will be tested during the selection process. Ability to work both independently and as part of a team. Experience working in an operational team is an asset. Experience in the payment industry is an huge asset. Experience working within a matrix or shared services environment especially is an asset. Experience in reporting and analytics is an asset.   ESSENTIAL DUTIES AND RESPONSIBILITIES: Create, maintain, and implement scorecards for internal and client-facing emails, live chat, and phone calls. Coach agents on all items scored and provide feedback via face-to-face or skype meetings. Work with people managers or line managers when issues arise based on call reviews. Produce daily, weekly, and monthly reporting for several teams in Montreal and Cambridge, not excluding ad hoc reports as needed. Help develop, store, and maintain materials used for scorecards. Make recommendations for process improvements and raising concerns based on trending reports.