12 Call Center jobs

The operations associate will provide best-in-class support to our customers.  We are looking for a self-starter, recent grad who is looking to join a rapidly growing early stage startup. Be prepared to wear many hats and get your hands dirty. A typical day would consist of responding to customer support emails, educating customers on our product and designing the call center dashboard.   This a great opportunity to learn how to build a company from the ground up.   What you will do: Customer Service - provide exceptional customer service by fielding inbound member calls and emails Operational Excellence - work on projects to continuously improve our processes, product and customer experience Customer Advocacy - identify member pain points and act as voice of customer to the rest of the business   What we are looking for: - Recent college grad with 1-3 years of experience, ideally in a customer facing role - Excellent verbal & written communication skills - Passion for customer service and technology - Smart and ambitious - Works well under pressure - Can do attitude – no task is too small - Tech savvy - Strong problem-solving skills - Detail-oriented and highly organized   Nice to have: - Knowledge of the e-commerce and payments landscape - CRM (Zendesk) experience - Call center experience   Working at Bread This is a real business, focusing on an industry with a massive market. Every day we are working hard to effect positive change. We are proud of the complex work we do together as a team, but we also think it’s important to have fun and keep a positive work environment.   Benefits & Perks Medical & Dental 401(K) plan Open vacation policy Awesome office location in the heart of NoHo Team events like the US Open, trivia, Escape The Room, bowling, office happy hours Weekly team lunches Learning opportunities

At Zopa, we’re shaping the future of finance.   We offer simple loans and smart investments that help people take control of their finances and do more with their money. In the 12 years we’ve been in business, we’ve helped more than 60,000 people lend over £2 billion to 246,000 UK consumers.   And our journey’s only just beginning. In November 2016 we announced our plans to build a next generation bank so that we can bring a greater range of smart, ethical finance products to even more people.   The Collections Team are a specialised team within Zopa's highly recommended customer services, assisting with the earliest stages of borrower arrears to maximise the recovery of new arrears cases. As a Collections or Recoveries Officer, you will provide collections and administrative support to the Collections Manager, with the opportunity for the expansion and development of this role in the future.   What it looks like to be a Collections/Recoveries Agent at Zopa Making outbound calls daily to discuss repayment of the borrower’s outstanding arrears Receiving inbound calls regarding account queries, handling disputes, taking payments and setting arrangements Responding to customer and third party emails Administrative work dealing with correspondence from third parties such as debt management companies and borrowers Setting arrangements based on offers relating to borrowers financial difficulties Job Requirements Previous experience working in a customer focused environment, with telephone/call centre experience preferable Minimum six months previous experience within a debt recovery/collections role would be great but not essential  Familiar with FCA regulation, data protection, and anti-money laundering principles Excellent oral and written communication skills Punctual and flexible in adapting to changing environments based on role requirements Confident using Microsoft Office such as Outlook, Excel and Word   Personal characteristics required: Friendly Empathetic Self-motivated Excellent teammate   There will be the opportunity for the expansion and development of this role for the successful candidate.

Join the financial revolution! Are you passionate about finance and want to make a real change? Join Kreditech and our team of over 300 professionals and become part of a transforming industry. From engineering, to design, to analytics, and collections, we do things differently and we reward great ideas, team work and persistence. We have a lot of work to do – and we want you to join us!   Your role Preparing quality documentation and reports by collecting, analyzing and summarizing information from the negotiation with debtors; Supporting Hamburg Collection Management in daily operational tasks; Support in escalations from local Collection teams, when needed; Providing feedback and expertise to ensure most effective Collection; Ensure that implemented policies and processes are followed across all KT markets; Provide Quality Assurance checks on a daily basis.   Your Strengths At least 2 years of experience in Collections area; Ability to handle tasks regarding mass recovery in B2C environment; Keen to learn about Collection of receivables and the fintech business in general; Know the most efficient way to assist with call center operations; Prioritization and organizational skills; Analytical and KPI driven person; Familiar with MS Office; Fluent in English.

Join the financial revolution! Are you passionate about finance and want to make a real change? Join Kreditech and our team of over 300 professionals and become part of a transforming industry. From engineering, to design, to analytics, and collections, we do things differently and we reward great ideas, team work and persistence. We have a lot of work to do – and we want you to join us! Your Role Determine call center operational strategies by conducting needs assessments, capacity planning, and cost/benefit analyses; identify and evaluating state-of-the-art technologies; define user requirements; establish technical specifications, and production, productivity, quality, and customer-service standards; contribute information and analysis to organizational strategic plans and reviews. Develop call center systems by developing customer interaction and voice response systems, and voice networks; design user interfaces; develop and executing user acceptance test plans; planning and controlling implementations. Maintain and improve call center operations by monitoring system performance; identify and resolve problems; prepare and complete action plans; complete system audits and analyses; manage system and process improvements and quality assurance programs. Meet call center financial objectives by estimating requirements; prepare an annual budget; schedule expenditures; analyse variances; initiate corrective actions. Prepare call center performance reports by collecting, analyzing, and summarizing data and trends. Maintain equipment by evaluating and installing equipment; develop preventive maintenance programs; calling for repairs; evaluate and implement upgrades. Maintain professional and technical knowledge by tracking emerging trends in call center operations management; attend educational workshops; review professional publications; establish personal networks; benchmark state-of-the-art practices; participate in professional societies. Accomplish organization goals by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.  Your Strengths You have proven leadership skills; You are delivering exceptional results and attention to customers and have strong organizational skills; You are able to challenge and debate issues of importance to our company, and you are able to look at situations from various points of view; You have a strong commitment to getting the job done and you inspire others to do the same; You are independent and excel at operating in a fast paced business environment and you act in an organized manner to changes; You have the knowledge of labor standards, tax and other implications required to fulfill the budgeting and p&l reporting responsibilities; You have excellent communication skills, both verbal and written.

Join the financial revolution! Are you passionate about finance and want to make a real change? Join Kreditech and our team of over 300 professionals and become part of a transforming industry. From engineering, to design, to analytics, and collections, we do things differently and we reward great ideas, team work and persistence. We have a lot of work to do – and we want you to join us! Your Role Leadership: be responsible for the collection strategy and execution in India, along with establishing and growing the collections team; Operations: design efficient and effective workflows to maximize recovery rates on the entire Collection chain including Field Collection and Legal Recovery; Sales: negotiate sales of non-performing portfolios with external partners; Customer relationship: design and maintain highly professional and efficient customer collection processes; Analysis: carry out data analysis to facilitate continuous improvement; Compliance: partner with Legal department to ensure compliance on collection activities; IT: influence the IT development of internal collection software and tools; You will report to the Country Manager in India and to the VP Collection in Hamburg. Your Strengths 4+ years of experience in consumer collection; 2+ years of experience in a leadership position in consumer collection, either a specialized agency or in-house; Experience in training collection call center and field agents; Comfortable getting work done in remote communication with our HQ in Hamburg; Independent and autonomous decision-maker; Strong leadership and people skills; Highly analytical mindset; Fluent in English.

DESCRIPTION Join one of Europe’s leading Fintech startups. At iwoca, our vision is that finance should be like electricity: simple, seamless and powerful. Over the next decade we aim to provide financing to 1 million small businesses that are underserved by the banks. Since launching in 2012, we've already lent to nearly 10,000 small businesses across Europe. Along the way we have built a high-tech platform, won numerous awards and have grown a fun and vibrant team. The most exciting part of our journey still lies ahead of us, join us to make a difference! Now we're looking for a smart and passionate Customer Support Agent who can help us to accelerate growth whilst offering an unrivalled customer experience. The role: At iwoca, we really love our customers, we want them to have the best possible experience. Our Customer Support Agent will be responsible for ensuring that no customer is left unattended and that every call is diverted to the appropriate team. You'll also be tasked with engaging with our customers and using your sales ability to ensure all customers are knowledgeable about our product. REQUIREMENTS Ability to work autonomously and without direct supervision Previous experience in a call centre is desirable Strong communication & listening skills with an excellent telephone manner and a passion for delighting customers Excellent customer service skills Exceptional time-management and multitasking skills Proactive, motivated, and metrics-driven The ability to "think outside the box" to make suggestions that will help us improve our processes An ambitious and entrepreneurial spirit, thriving in a dynamic, team-oriented environment Tech savvy BENEFITS You will always have a say in the business and have the opportunity to really make a difference. We help all our employees become top performers and reward everyone in numerous different ways. Everyone at iwoca is smart, humble and motivated to do a good job so you are bound to love working here. We also have the following to all our employees: Pool and Ping Pong tables Plenty of space to chill out Plenty of drinks and snack (healthy and unhealthy) Subsidised gym membership and restaurant discounts in Oxford Circus Cycle to work scheme for great value bikes Various sports teams including football and climbing A super smart team of really nice people Company retreats to great destinations 25 days of paid holiday, plus UK public holidays. And we don’t expect you to work on your birthday so you can have an extra day off

We are a commercial bank in Poland, which has resigned from the vending machines in the customer service. Every phone from the customer receives a trained bank employee who answers his questions, dispels doubts and executes orders.

Head of Debt Collection Creamfinance is an innovative finance company that provides some of the fastest and most flexible online loans in six countries across Europe. Utilizing advanced algorithms and machine-learning capabilities to quickly evaluate and score, Creamfinance offers a highly customised approach to the personal loan process in a speedy and reliable manner and aims to become a one-click loans provider to consumers globally. The company has recently been ranked as the second fastest-growing company in Europe by the prestigious Inc.5000 Europe ranking. Our company culture is based on speed, efficiency and excellent client service, all delivered by a hard-working, fun-loving team of friendly, professional people. At Creamfinance we believe that our team members are the most integral part of our success. Our staff are highly trained in the area of their expertise, with a focus on fostering growth from within. Our team consists of 12 different nationalities as we believe in the value of educational and cultural diversity. With more markets added every year, we are looking for talented ambitious professionals that could help us grow. Come and join us as a  Head of Debt Collection in Barcelona, Spain !   Responsibilities : Plan, optimize and manage the day to day work and processes of internal and external collection Compile and report on the performance and progress of collectors Review and approve processes, and analyze collection to ensure it meets business needs Organize and participate in the recruitment, training, and assessment of the department staff Be visible and accessible to the team, motivate it, answer professional questions and monitor productivity Prepare reports and other types of documents required by the direct supervisor Keep lines of communication open with the board and managers to ensure continuous development and innovation in the department Identify processes and controls improvement by leveraging constant evolving tools that can be used to build scalability without risk exposure Represent the company in communication with partners Adhere to company policies and procedures   Requirements : Min 3 years experience in debt collection at managerial position Understanding of consumer lending, collection functions and/or call center functions Managerial skills Ability to meet company goals and to improve defined strategies Ability to work under pressure in a dynamically changing environment Client-oriented and team-oriented work approach English and Spanish language skills   Our offer: Competitive salary Dynamic and international working environment Strong growth and training opportunities Friendly team and informal atmosphere Using English on a daily basis Unique company culture

Cash Payment Solutions GmbH was founded in 2011. The Berlin-based company stands behind the well-known German-wide product cash.With the cash-based online payment system, customers can buy goods and services on the Internet, pay bills from their energy suppliers as well as make and withdraw payments to their bank account. At present, Cash Payment Solutions GmbH employs a young team of around 35 creative and committed employees. To strengthen our team, we are looking for a Customer Agent (m / f). Communicate and structured allroundtalent wanted! You love direct customer contact and want as much variety as possible? We offer you the extraordinary blend of a young start-up with all its advantages and the professionalism of a reputable payment provider. your profile You were in the ideal case already responsible for customer requests or have worked in a call center You have very good knowledge of German in both written and spoken English is not an alien to you You have a communicative and winning personality You have a very good opinion and are interested in getting to know our product You have basic knowledge on the PC (Microsoft Office) You are looking for an interesting activity for 40h in fixed position These are your tasks You are the first point of contact for our customers (exclusively inbound calls) You will work on many different customer requests independently Independent organization of the contact with our partners Processing and forwarding of technical support requests Universal interface between customers and employees What we offer you You will be a full member of our team of top talents with exciting personalities, lots of humor, high motivation and professionalism You benefit from a communicative, stimulating and inspiring environment With us you dive into the start-up scene and you will have the opportunity to get an insight into what is important in our industry Our product has great potential! While other start-ups quickly reach their limits, bar numbers are still open to many markets

We started iZettle with a single mission: to empower small-business owners to sell smarter by offering them the tools typically reserved for bigger players. We are looking for the best and brightest to help us get it done. Our fast-growing start-up was founded in 2010 and currently has approximately 430 employees across its 12 operating countries, with offices in Amsterdam, Berlin, London, Madrid, Mexico City, Sao Paulo, Edinburgh and Stockholm (HQ). We are looking for a Customer Engagement Officer to mainly monitor our call center agents' performance as well as leading the team's quality for achieving the highest consumer satisfaction.   Responsibilities: Monitor agent's performance such as schedule adherence, quality, customer satisfaction, teamwork, company's resources among others. Assist agents with escalated calls. Escalate technical problems with our technical team in headquarters. Ensure the delivery of the objectives and KPIs set by the headquarters. Collaborate hand to hand with both customer engagement current manager and team leader. Help training the team and creating training manuals with the team leader. Communicate with the rest of the team and other areas. Periodically carry out projects to improve the area’s effectiveness and efficiency.  Requirements: Punctual, proactive, fast learner, self-driven & open to feedback. Full-time availability (Monday-Friday 9-18hrs, Saturday 10-14hrs). Graduates (preferably humanities or engineering) - Master degree preferred. You have a positive attitude and are a genuine team player. Good grammar and punctuation skills in both English and Spanish. Knowledge and interest in gadgets, apps, mobile devices, internet, social media, electronics, technology, IT and similar. Previous experience as supervisor of customer service or call centers required, hospitality industry is a plus. Preferably previous experience selling or offering customer support in cellphone companies. Preferably previous experience in courier / logistics companies. English 90% to contact our report line in Sweden. Sounds exciting? Please submit your CV and cover letter in English as soon as possible. When working at iZettle, you can expect interesting challenges, as well as a great team. Join us to get a chance to truly make a difference for entrepreneurs all around the world!

DESCRIPTION Voor ons Customer Support team zijn we op korte termijn op zoek naar enthousiaste studenten die ons team willen komen versterken. Als Customer Support Agent ben jij het eerste aanspreekpunt voor onze (toekomstige) gebruikers via telefoon, e-mail en livechat. Wij zitten in Amsterdam aan een van de mooiste stukken van de Herengracht. Je baan: Eerste aanspreekpunt voor (potentiële) klanten via, telefoon, e-mail en livechat. Constant bezig met het leveren van first-class support aan onze klanten. Nauw samenwerken met andere afdelingen bijvoorbeeld operations. REQUIREMENTS Het profiel dat we zoeken HBO/WO denkniveau. Jij kunt snel schakelen, je bent leergierig en servicegericht, pikt zaken snel op en weet van aanpakken. Daarnaast blijf je kalm in stressvolle situaties. Communicatief sterk in zowel Engels als Nederlands. Secuur in de uitvoering van werkzaamheden. Gedegen IT-vaardigheden (o.a. Microsoft Office, Google Docs). Passie voor startups, e-commerce en m-commerce. Ervaring als klantenservice medewerker is een pré. BENEFITS Wat we je kunnen bieden: Een ondernemende omgeving met veel verantwoordelijkheid en de ruimte om jezelf te ontwikkelen. Een plekje op een prachtige locatie aan het mooiste stuk van de Herengracht in Amsterdam. Het tegenovergestelde van een call center: fijne collega’s, team-work en een platte hiërarchie. Een inspirerende werkomgeving met ambitieuze collega’s die naast hard werken ook genieten van een drankje op de vrijdagmiddagborrel. Je kunt direct starten.

Paysafe delivers a full suite of payments solutions. From card issuing to acquiring; from payment gateways to merchant accounts; from fraud and risk to compliance; from digital wallets and mobile to invoicing - we process millions of transactions worldwide and we value our relationships at every point in the process.   Paysafe is a global company with a dynamic environment operating in multiple countries including the UK, Bulgaria, Austria, India, Canada and the US.   We are currently looking for a Quality Assurance Specialist – Call Center.    Reporting to the Business Process Manager, the Quality Assurance Specialist will be a shared resource between the Global Operations teams in Montreal CA and Cambridge UK.  The QA Specialist will help create and maintain quality assurance standards across the contact centers-in both regions. The QA Specialist will also have a secondary responsibility in managing and maintaining several reporting needs for both regions which will need to be supplied on a daily, weekly, and monthly basis.  The Quality Assurance Specialist will work closely with management to analyze processes and procedures to find opportunities for improvement and alignment based on trending discovered via reports or QA.   QUALIFICATIONS: The successful candidate has at least two years or more of experience in Quality Assurance and is comfortable working with teams in a variety of areas, including technical and business operations.  The candidate must be extremely proficient in tools like Visio and Excel, and regularly takes the initiative increase his or her skills in different technologies.  The candidate is a multi-tasker and enjoys the dynamics of working on several different projects for more than one team at the same time. Although very attentive to detail, the successful candidate understands how building out and maintain proper Quality Assurance processes and producing accurate and dynamic reporting can affect the bottom line.    EDUCATION and EXPERIENCE: 2+ years’ experience in Quality Assurance in scoring calls and providing feedback to agents on the calls scored. Excellent time management and organizational skills. Bilingual: English and French. Excellent written grammar in both languages is essential and may be tested during the selection process. Intermediate skills in Visio, including the ability to produce cross-functional and specialised Visio diagrams. High-intermediate / advanced skills in Excel, including the ability to use pivot tables and Excel flowcharts. This will be tested during the selection process. Ability to work both independently and as part of a team. Experience working in an operational team is an asset. Experience in the payment industry is an huge asset. Experience working within a matrix or shared services environment especially is an asset. Experience in reporting and analytics is an asset.   ESSENTIAL DUTIES AND RESPONSIBILITIES: Create, maintain, and implement scorecards for internal and client-facing emails, live chat, and phone calls. Coach agents on all items scored and provide feedback via face-to-face or skype meetings. Work with people managers or line managers when issues arise based on call reviews. Produce daily, weekly, and monthly reporting for several teams in Montreal and Cambridge, not excluding ad hoc reports as needed. Help develop, store, and maintain materials used for scorecards. Make recommendations for process improvements and raising concerns based on trending reports.