6 Call Center jobs

The champion on all things Customer Service , you will ensure that all queries and complaints are managed in a timely and friendly manner   About The Job Explain our FAQs and elaborate on our customer application processes Understand our Islamic and Conventional customer journey from start to finish  Answer customer queries and complaints via phone, email, live chat, and social media Assist in establishing our Customer Service manual, code of conduct and SOPs By being the first port of call of many current and potential customers, you will be an important member of the microLEAP team and expected to live and breathe our values At all times be compliant with Securities Commission's rules, regulations & guidelines   Job Requirements Minimum Diploma or Degree holder Up to 3 years Customer Service experience in the fintech, banking or financial services sector Willing to join our start-up journey Looking for hungry superstars looking for the next...

The operations associate will provide best-in-class support to our customers.  We are looking for a self-starter, recent grad who is looking to join a rapidly growing early stage startup. Be prepared to wear many hats and get your hands dirty. A typical day would consist of responding to customer support emails, educating customers on our product and designing the call center dashboard.   This a great opportunity to learn how to build a company from the ground up.   What you will do: Customer Service - provide exceptional customer service by fielding inbound member calls and emails Operational Excellence - work on projects to continuously improve our processes, product and customer experience Customer Advocacy - identify member pain points and act as voice of customer to the rest of the business   What we are looking for: - Recent college grad with 1-3 years of experience, ideally in a customer facing role - Excellent verbal & written communication skills...

At Zopa, we’re shaping the future of finance.   We offer simple loans and smart investments that help people take control of their finances and do more with their money. In the 12 years we’ve been in business, we’ve helped more than 60,000 people lend over £2 billion to 246,000 UK consumers.   And our journey’s only just beginning. In November 2016 we announced our plans to build a next generation bank so that we can bring a greater range of smart, ethical finance products to even more people.   The Collections Team are a specialised team within Zopa's highly recommended customer services, assisting with the earliest stages of borrower arrears to maximise the recovery of new arrears cases. As a Collections or Recoveries Officer, you will provide collections and administrative support to the Collections Manager, with the opportunity for the expansion and development of this role in the future.   What it looks like to be a Collections/Recoveries Agent at Zopa Making...

We started iZettle with a single mission: to empower small-business owners to sell smarter by offering them the tools typically reserved for bigger players. We are looking for the best and brightest to help us get it done. Our fast-growing start-up was founded in 2010 and currently has approximately 430 employees across its 12 operating countries, with offices in Amsterdam, Berlin, London, Madrid, Mexico City, Sao Paulo, Edinburgh and Stockholm (HQ). We are looking for a Customer Engagement Officer to mainly monitor our call center agents' performance as well as leading the team's quality for achieving the highest consumer satisfaction.   Responsibilities: Monitor agent's performance such as schedule adherence, quality, customer satisfaction, teamwork, company's resources among others. Assist agents with escalated calls. Escalate technical problems with our technical team in headquarters. Ensure the delivery of the objectives and KPIs set by the headquarters....

DESCRIPTION Voor ons Customer Support team zijn we op korte termijn op zoek naar enthousiaste studenten die ons team willen komen versterken. Als Customer Support Agent ben jij het eerste aanspreekpunt voor onze (toekomstige) gebruikers via telefoon, e-mail en livechat. Wij zitten in Amsterdam aan een van de mooiste stukken van de Herengracht. Je baan: Eerste aanspreekpunt voor (potentiële) klanten via, telefoon, e-mail en livechat. Constant bezig met het leveren van first-class support aan onze klanten. Nauw samenwerken met andere afdelingen bijvoorbeeld operations. REQUIREMENTS Het profiel dat we zoeken HBO/WO denkniveau. Jij kunt snel schakelen, je bent leergierig en servicegericht, pikt zaken snel op en weet van aanpakken. Daarnaast blijf je kalm in stressvolle situaties. Communicatief sterk in zowel Engels als Nederlands. Secuur in de uitvoering van werkzaamheden. Gedegen IT-vaardigheden (o.a. Microsoft Office, Google Docs). Passie voor...

Paysafe delivers a full suite of payments solutions. From card issuing to acquiring; from payment gateways to merchant accounts; from fraud and risk to compliance; from digital wallets and mobile to invoicing - we process millions of transactions worldwide and we value our relationships at every point in the process.   Paysafe is a global company with a dynamic environment operating in multiple countries including the UK, Bulgaria, Austria, India, Canada and the US.   We are currently looking for a Quality Assurance Specialist – Call Center.    Reporting to the Business Process Manager, the Quality Assurance Specialist will be a shared resource between the Global Operations teams in Montreal CA and Cambridge UK.  The QA Specialist will help create and maintain quality assurance standards across the contact centers-in both regions. The QA Specialist will also have a secondary responsibility in managing and maintaining several reporting needs for both regions which...