Bread
New York, NY, United States
The operations associate will provide best-in-class support to our customers. We are looking for a self-starter, recent grad who is looking to join a rapidly growing early stage startup. Be prepared to wear many hats and get your hands dirty. A typical day would consist of responding to customer support emails, educating customers on our product and designing the call center dashboard.
This a great opportunity to learn how to build a company from the ground up.
What you will do:
Customer Service - provide exceptional customer service by fielding inbound member calls and emails
Operational Excellence - work on projects to continuously improve our processes, product and customer experience
Customer Advocacy - identify member pain points and act as voice of customer to the rest of the business
What we are looking for:
- Recent college grad with 1-3 years of experience, ideally in a customer facing role
- Excellent verbal & written communication skills...