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Want to help us change the way the world moves money? We build high tech services that allow people to send and receive money easily. Our customers are mostly migrants, sending money home to their families and friends in Africa, Asia and Latin America. Today only 5% of the remittance market is online – with a large proportion of the industry operating through informal untracked networks. Yet online is predicted to grow to 60% in the next 5-6 years and WorldRemit is driving that shift. By reducing costs and freeing up time we enable people to make the most of the opportunities that their new life abroad provides and help to release the billions of dollars lost in transferring money to the developing world. This money goes directly to those who need it.   Why do we care about money transfers so much? Most of our customers are first or second generation migrants. They may be living and working far from their home but still manage to send money back to support their loved ones. Large international wire transfer companies and banks have been taking advantage of people like this by charging preposterous fees and unfair rates. With the World Bank estimating $575 billion annually flowing into developing countries - transforming the remittance industry could have a greater impact on international development than every single government aid program combined. WorldRemit is using innovative technology and growing it’s a global network to make transferring money easier, fairer and more affordable.   How are we doing so far? -   A family of 450+ employees across offices in London, Denver, Sydney and more -   A Fintech Top 20 company -   Sending almost 10,000,000 remittances annually (and growing) -   Raised $230 million in funding -   Funded by VCs behind companies such as Airbnb, Spotify, Netflix and Facebook. -   Covering 140+ countries across the globe   What will you be working on? You’ll be working on one of our biggest business goals: improving the customer experience by eliminating the friction in sending a money transfer. When we’re sending money to 140 countries around the world, some things are bound to go wrong through user or partner error, but we want to catch them when they do and fix them before the customer ever knows there was a problem. Getting this right is crucial to allowing WorldRemit to scale effectively and reach even more people around the world. You will: Own the user experience for customers after their transaction has been authorised, across all 140 markets, on both mobile and web Define the roadmap for tackling friction, prioritising for maximum benefit to our customers and business Develop a deep understanding of our users and their interactions with WorldRemit by analysing the huge amounts of data we have available and undertaking user research, as well as drawing on the expertise of our Customer Service and Operations teams Work tightly with other Product Owners and business stakeholders to understand how new initiatives might affect customer friction and identify how these can be avoided or improved Be the product owner for the new friction development team in Warsaw (regular travel to Poland included), prioritising the backlog, and writing rock-solid user stories, requirements and acceptance criteria   What are we looking for? A natural leader with a proven track-record of building amazing products A commercial mind-set with a good understanding of how to balance customer needs with business needs An analytical approach, you know which metrics to focus on and can mine data for behavioural trends A great eye for detail – no room for error when people’s money is at stake!   Skills we’d like Product management experience, working hands on with an agile development team of developers and designers Experience creating a roadmap, writing tight user stories, and prioritising a backlog Sufficient understanding of web and mobile technologies to spot opportunities and avoid pitfalls Experience of user research from guerrilla testing to customer interviews Analytical mind set with great understanding of A/B testing and correctly interpreting statistical significance. SQL skills preferable Evidence of taking a product or features from discovery to live

About WorldRemit  We are looking for a Product Designer , based in London, to help us take on our upcoming challenges and improve our product experiences through considered design thinking. WorldRemit helps people send money around the world to over 140 destinations more quickly, easily and securely than traditional processes that are often more expensive, complicated and do not recognise that the way people use money is changing.  We are proud of the diversity of our users which is one of our core strengths at WorldRemit, many of whom are first or second generation migrants working hard to support their families. We understand the impact that we help create, and are responsible for, when people trust us to send their money directly to family, friends and loved ones around the world.   Design at WorldRemit Our design team is growing in terms of people, impact and accountability. Designers are embedded in our feature teams, and form part of a triad working equally alongside engineering and product.  We help introduce new features and products to our app and website that continue to ease the process of sending money abroad, directly inform product strategy through the insights we gather and help facilitate design-led product development. Our efforts so far have resulted in almost 90,000 five star reviews from delighted people using our products and services - you will be a big part of continuing to cultivate the  stories that we can tell .   What you will be doing Work with product owners and engineers in your team to drive design vision and strategy to improve our customer experience that includes: Sending and receiving money Improving the activation process Reducing the friction of sending money abroad And a bunch more other product features Partner with product and engineering to represent the design team, help achieve design initiatives, and provide feedback in planning and product channels Partner with engineering to ensure that our implementation and user experience is high-quality. Support designers across product teams and departments by sharing work and helping to improve broad design initiatives such as our pattern library and user interviews. Provide guidance, input and support in our review and feedback sessions. Seek out feedback from your fellow designers and beyond your product team. Help in recruiting and interviewing designers, and actively improve our inclusive design hiring process   Does this sound like you?   You have a couple of products under your belt, and you’ve mostly worked in house at product focused companies. It’s not that we don’t want to hear from you if you’ve mostly been living the agency life, but tell us why you’re looking for a change. You recognise the importance that design plays to help influence positive behaviours for customers, with your experience in design thinking to help create engaging and impactful solutions. You’re someone who draws motivation, purpose and inspiration from the mission of a company and use that in helping solve the problems you work on. You have a great portfolio that demonstrates your experience with typography, interaction and visual design that tells us how you contributed to success. You strive to be a ’T-shaped’ designer bringing your experience with the end-to-end iterative design process, and keen sense of detail to problems and solutions. You know when to use story mapping, journey mapping, prototyping, low or high fidelity prototypes and user testing and research to help achieve design goals. You have a proficiency with current design tools such as Sketch, InVision, Marvel and others. You’re friendly, humble and focused on the team, and love working closely with product managers, data scientists, engineers and being supported by experienced designers to bring your unique perspective into the design process.   We strive to offer a competitive benefits package to employees including a personal learning and development, choice of equipment to support the way you work best, as well as a well stocked kitchen every morning for breakfast and a fun weekly townhall meeting that features different food each time. We’re a global company with offices worldwide (London, UK / Denver, US / Krakow, PL / Cebu, PH and more), so you will have a network of locales to connect with as you grow with the company. Located in Victoria, our London offices are centrally based with a diverse background of nationalities, enjoying easy access from St James’s Park, Victoria and Westminster stations all within easy walking distance.   Something really important We are keen to ensure we are designing experiences that works for everyone, so we particularly encourage applications from different underrepresented demographics.  If the role sounds like a good fit and you’re interested in helping making a genuine impact on people’s lives, don’t hesitate to apply! We appreciate that applying takes a lot of effort, and we really value the time you invest. 

Want to help us change the way the world moves money? We build high tech services that allow people to send and receive money easily. Our customers are mostly migrants, sending money home to their families and friends in Africa, Asia and Latin America. Today only 5% of the remittance market is online – with a large proportion of the industry operating through informal untracked networks. Yet online is predicted to grow to 60% in the next 5-6 years and WorldRemit is driving that shift. By reducing costs and freeing up time we enable people to make the most of the opportunities that their new life abroad provides and help to release the billions of dollars lost in transferring money to the developing world. This money goes directly to those who need it.     Why do we care about money transfers so much? Most of our customers are first or second generation migrants. They may be living and working far from their home but still manage to send money back to support their loved ones. Large international wire transfer companies and banks have been taking advantage of people like this by charging preposterous fees and unfair rates. With the World Bank estimating $575 billion annually flowing into developing countries - transforming the remittance industry could have a greater impact on international development than every single government aid program combined. WorldRemit is using innovative technology and growing it’s a global network to make transferring money easier, fairer and more affordable. How are we doing so far? A family of 650+ employees across offices in London, Denver, Sydney and more A Fintech Top 20 company Sending almost 10,000,000 remittances annually (and growing) Raised $230 million in funding Funded by VCs behind companies such as Airbnb, Spotify, Netflix and Facebook. Covering 140+ countries across the globe   What will you be working on? Based in London, reporting to our Head of Product for the Customer Trust tribe, you’ll lead our data investigations to help us learn faster and smarter. You will be working in close partnership with product managers among the teams of our Customer Trust tribe, working on diverse and complex areas including: Payments; Fraud; Compliance and; Customer Friction. These areas are essential to the success of WorldRemit and key data-driven decisions can help us continue our rapid growth. You will be instrumental in helping us better understand our customer’s, leveraging actionable insights to help us build a better service. As a hand’s on role, you’ll also be experienced in some data engineering activities, helping us get the best out of our data through the automating of data-related tasks to better enable our business to work smart and be data rich.   Main responsibilities: Help Product Managers understand correlation/causation impacts of our product updates, using this and other data to inform roadmaps Work closely with product managers to understand problems and stretch their thinking through challenging data Take our data functions to the next level: working with departments across the business to raise the bar for data science at WorldRemit Manage multiple projects at the same time: knowing how to balance a workload, with good intuition on when you need to go deeper Work with stakeholders across the business to identify how we can better use data. Depending on the solution, you’ll help productionise the data-solution to help us automate daily tasks and functions Present your findings to stakeholders at different levels (including C-suite), so you’ll have an eye for detail and be excellent at breaking down complicated analysis for everyone’s understanding   What we’re looking for:   We’re looking for someone hands-on. You’ll be passionate about using data to solve difficult problems and have previous experience in productionising your insights Evidence of going deep into problems to draw out root causes and essential insights that help direct the business A passionate advocate for data – you’ll use data to challenge our assumptions. Having confidence in your work and happy to stand behind your findings A proven track record of working in a B2C business, preferably in the e-commerce space: you understand customer journeys and are always looking at things from the customer’s perspective Someone who will lead by example as we continue to establish data at the heart of our strategy Programming experience: Python or SQL would be preferred, but not essential  Innovative mindset – you will have informed views on the latest techniques and technologies and the most effective ways of trialling and deploying them Cultural fit – We are known for our low ego, non-hierarchical and collaborative culture

About WorldRemit: We are looking for a User Researcher , based in London, to help us take on our upcoming challenges and improve our product experiences through informed decision making and insights gathering. WorldRemit helps people send money around the world to over 140 destinations more quickly, easily and securely than traditional processes that are often more expensive, complicated and do not recognise that the way people use money is changing.  We are proud of the diversity of our users which is one of our core strengths at WorldRemit, many of whom are first or second generation migrants working hard to support their families. We understand the impact that we help create, and are responsible for, when people trust us to send their money directly to family, friends and loved ones around the world. Our efforts so far have resulted in almost 90,000 five star reviews from delighted people using our products and services - you will be a big part of continuing to cultivate the  stories that we can tell . About the role: We are looking for a Lead User Researcher to help us build empathy and understanding for migrants around the world. You will be crucial in helping inform and shape our direction as a company, by bringing in insights from our customers into our product teams as well as more broadly across the organisation. We have an exciting and busy year of research ahead, that has be planned from a high level perspective and budgeted! However we are seeking someone with a research vision and hands on experience to take ownership of our approach and guide us in defining how we succeed in gaining those insights and answers.  There will be a high degree of autonomy and accountability in this role, actively supported by our Head of Product Design and Chief Product Officer along the way. What you will be doing Working with our teams to lead our design research practice at WorldRemit by: Defining, planning and conducting usability testing and broader user & discovery research. Coaching others on how to best approach testing and research, bringing them into the process making us all better at understanding the people that use our products and the real problems they face. Influencing our product development and design process through graining insights, data and ideas to help us make better products and features. Synthesise research and insights into compelling, creative and actionable formats - leaning on your strength as a storyteller to engage everyone in the organisation. Partner outside of product to represent the design team in promoting the efforts and impact of design research through inclusive user research. Support designers across product teams and departments by sharing work and helping to improve our broad design initiatives through earned user insights. Provide guidance, input and support in our review and feedback sessions. You also regularly seek out feedback from your fellow designers and beyond your product team. Help in recruiting and interviewing designers and researchers, and actively improve our inclusive design hiring process   Does this sound like you?   You have hands on experience scoping, prioritising and running design research initiatives within product focused companies, preferably with in-house experience along the way. We believe that success in this role generally comes with 7 years experience, or more, as a user researcher to draw upon. You have broad experience applying a range of research methodologies, knowing which to try in a given circumstance. You’re experienced with collecting, analysing and presenting data, both qualitative and quantitative, that is accessible to a wide range of people in any given company. You’ve demonstrated the importance that research plays to inform and improve the customer experience multiple times, gaining respect and praise for your efforts. You’re fascinated by human behaviours, psychology and emotions. You’re a great storyteller, able to speak comfortably to designers, engineers, business people and other stakeholders. You’re someone who draws motivation, purpose and inspiration from the mission of a company and use that in helping solve the problems you work on. You have proven ability to build relationships between disciplines and teams. You have experience building a happy research team, or have the desire to learn what it takes to do so. You’re friendly, humble and focused on the team, and love working closely with product managers, data scientists, engineers and being supported by experienced designers to bring your unique perspective into the design process.  We strive to offer a competitive benefits package to employees including a personal learning and development, choice of equipment to support the way you work best, as well as a well stocked kitchen every morning for breakfast and a fun weekly townhall meeting that features different food each time. We’re a global company with offices worldwide (London, UK / Denver, US / Krakow, PL / Cebu, PH and more), so you will have a network of locales to connect with as you grow with the company. Located in Victoria, our London offices are centrally based with a diverse background of nationalities, enjoying easy access from St James’s Park, Victoria and Westminster stations all within easy walking distance. Something really important We are keen to ensure we are designing experiences that works for everyone, so we particularly encourage applications from different underrepresented demographics.  If the role sounds like a good fit and you’re interested in helping making a genuine impact on people’s lives, don’t hesitate to apply! We appreciate that applying takes a lot of effort, and we really value the time you invest. 

We’re looking for smart, driven and curious people to join our new Product team. GoCardless is building a new global network for recurring bank-to-bank payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including Quickbooks, Xero and Sage to help tens of thousands of small businesses to save countless hours spent chasing customers for payments. Product at GoCardless This is a really exciting time to join our growing team! We’ve been building Product Management at GoCardless from the ground up, and have our sights firmly set on becoming a world-class product development organisation, led by our Chief Product & Technical Officer Carlos Gonzalez-Cadenas (ex-Skyscanner CPO). Our Product team is focused on three areas: What we build : Figuring out what we need to build and prioritising when we build it is our core responsibility. We bring the vision and context to empower great decisions, so we focus on posing the right questions rather than dictating detailed solutions. How we build it : We believe in a collaborative partnership where the Product team focuses on outcomes, while Engineering, Design and Data focus on how we get there. Product’s main role in execution is to be the voice of the market and to make sure we achieve what we set out to do. Communicating with everyone : Product is a key part of the glue that binds together teams at GoCardless. We communicate the “who, what, why and when” to the company. We also work closely with Marketing, Sales and Operations on how best to communicate what’s happening to our customers. The role As a Senior Product Manager you will work closely with our Engineering Tech Leads to lead one or more of the cross-functional development teams at GoCardless. We believe in autonomous teams, so you should expect a challenging and highly cross-functional role with tasks spanning the commercial and technical spectrum. We are looking for product managers for multiple teams, but across the roles we expect responsibilities to include: Building a deep understanding of customers’ needs Defining our competitive positioning and keeping on top of broader industry developments Developing a vision for the direction of the product, defining the problems we need to solve and leading prioritisation to maintain the backlog Tracking progress, assessing our impact and driving delivery Leading communication with the rest of the business and working with product marketing to document our capabilities Senior PMs are also expected to take a meaningful role in shaping our product management organisation and mentoring less experienced colleagues. What we’re looking for We’re looking for people who have incredible potential. We believe great product managers share common characteristics, and we look for these above all else: Raw intellectual horsepower : We want our product managers to have an outstanding ability to think on their feet and tackle intellectually challenging problems. Curiosity & drive : You should relish challenges and have a strong natural instinct to drive things to completion. We’re looking for the ability and curiosity to adapt to a constantly changing environment. Collaborative leaders : Product roles bring responsibility without direct authority. We’re looking for natural leaders who earn the trust of others with a collaborative style and great communication skills. Effortlessly analytical : At GoCardless we start by asking ‘why?’, and a data-driven approach is central to how we run Product. When you’re presented with data, analysis should be a reflex. We expect our Senior Product Managers to have proven their ability to deliver great products, and be able to demonstrate the impact they have had and the value they have brought to customers. Bonus points for: Experience in fintech/payments or in a startup environment Solid technical knowledge and experience with API-based products Our team come from a range of backgrounds, and we welcome diversity. If you’re unsure, please apply - we’d love to hear from you.

We’re looking for smart, curious and driven people from all backgrounds to join our new Product team. GoCardless is building a new global network for recurring payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including Quickbooks, Xero and Teamup to help tens of thousands of small businesses to save countless hours spent chasing customers for payments. Product at GoCardless This is a really exciting time to join our growing team! We’ve been building Product Management at GoCardless from the ground up, and have our sights firmly set on becoming a world-class product development organisation, led by our Chief Product & Technical Officer Carlos Gonzalez-Cadenas (ex-Skyscanner CPO). Our Product team is focused on three areas: What we build : Figuring out what we need to build and prioritising when we build it is our core responsibility. We bring the vision and context to empower great decisions, so we focus on posing the right questions rather than dictating detailed answers. How we build it : We believe in a collaborative partnership where the Product team focuses on outcomes, while Engineering focuses on how we get there. Product’s main role in execution is to be the voice of the market and to make sure we achieve what we set out to do. Communicating with everyone : Product is a key part of the glue that binds together teams at GoCardless. We communicate the “who, what, why and when” to the company. We also work closely with Marketing, Sales and Support on how best to communicate what’s happening to our customers. The role As a Product Manager you will work closely with one of our  Engineering Managers to lead one of the development teams at GoCardless. We believe in autonomous teams, so you should expect a challenging and highly cross-functional role with tasks spanning the commercial and technical spectrum. We are looking for product managers for multiple teams, but across the roles we expect responsibilities to include: Building a deep understanding of customers’ needs Defining our competitive positioning and keeping on top of broader industry developments Developing a vision for the direction of the product, and leading prioritisation to maintain the backlog Tracking progress, assessing our impact and driving delivery Leading communication with the rest of the business and working with product marketing to document our capabilities What we’re looking for We’re looking for people who have incredible potential, so you don’t need a background in product to apply. We believe great product managers share common characteristics, and we look for these above all else: Raw intellectual horsepower : We want our product managers to have an outstanding ability to think on their feet and tackle intellectually challenging problems. Curiosity & drive : You should relish challenges and have a strong natural instinct to drive things to completion. We’re looking for the ability and curiosity to adapt to a constantly changing environment. Collaborative leaders : Product roles bring responsibility without direct authority. We’re looking for natural leaders who earn the trust of others with a collaborative style and great communication skills. Effortlessly analytical : At GoCardless we start by asking ‘why?’, and a data-driven approach is central to how we run Product. When you’re presented with data, analysis should be a reflex. Candidates should have a proven record of success in a challenging environment, which could be anything from software engineering through entrepreneurship to strategy consulting. Bonus points for: Experience in fintech/payments or in a startup environment Solid technical knowledge and experience in software development Familiarity with SQL and ability to analyse large datasets Our team come from a range of backgrounds, and we welcome diversity. If you’re unsure, please apply - we’d love to hear from you.

Group Product Manager We’re looking for an exceptional leader to join our Product team. GoCardless is building a new global network for recurring bank-to-bank payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including Quickbooks, Xero and Sage to help tens of thousands of small businesses to save countless hours spent chasing customers for payments. Product at GoCardless This is a really exciting time to join our growing team! We’ve been building Product Management at GoCardless from the ground up, and have our sights firmly set on becoming a world-class product development organisation, led by our Chief Product & Technical Officer Carlos Gonzalez-Cadenas (ex-Skyscanner CPO). Our Product team is focused on three areas: What we build: Figuring out what we need to build to have the greatest impact and prioritising when we build it is our core responsibility. We bring the vision and context to empower great decisions, so we focus on posing the right questions rather than dictating detailed solutions. How we build it: We believe in a collaborative partnership where the Product team focuses on outcomes, while Engineering, Design and Data focus on how we get there. Product’s main role in execution is to be the voice of the market and to make sure we achieve what we set out to do. Communicating with everyone: Product is a key part of the glue that binds together teams at GoCardless. We communicate the “who, what, why and when” to the company. We also work closely with Marketing, Sales and Operations on how best to communicate what’s happening to our customers. The role Our Product Development organisation has been growing rapidly and we currently have 14 cross-functional teams. As our first Group Product Manager you’ll work closely with our Director of Product and will be accountable for the impact of 3-5 of these teams, line managing the Product Managers of these teams and working closely with Engineering, Design, Data and Security to deliver the best results. We believe in autonomous teams, so you should expect a challenging and highly cross-functional role with tasks spanning the commercial and technical spectrum. You’ll be working with the Product Managers of the teams to ensure we are: Building a deep understanding of customers’ needs Developing a vision for the direction of the product and how we can have the greatest impact Driving delivery, tracking progress and assessing our impact Defining our competitive positioning and keeping on top of broader industry development Leading communication with the rest of the business and working with product marketing to document our capabilities You’ll be responsible for the career development of the Product Managers in your teams, and Group PMs are expected to play a leading role in shaping our product management and broader Product Development organisations. What we’re looking for We always look for people who have incredible raw talent and potential. We believe great Product Managers share common characteristics, and we look for these above all else: Raw intellectual horsepower: We want our product managers to have an outstanding ability to think on their feet and tackle intellectually challenging problems. Curiosity & drive: You should relish challenges and have a strong natural instinct to drive things to completion. We’re looking for the ability and curiosity to adapt to a constantly changing environment. Collaborative leaders: Product roles bring responsibility without direct authority. We’re looking for natural leaders who earn the trust of others with a collaborative style and great communication skills. Effortlessly analytical: At GoCardless we start by asking ‘why?’, and a data-driven approach is central to how we run Product. When you’re presented with data, analysis should be a reflex. We expect Group Product Managers to have proven that they have an exceptional ability to deliver great products. Candidates should have a track record of success as a product leader responsible for multiple teams and for the career development of Product Managers. Bonus points for: Experience in a fast-growing scaleup environment Experience in fintech/payments Experience with API-based products Our team come from a range of backgrounds, and we welcome diversity. If you’re unsure, please apply - we’d love to hear from you.

* Travel expected*   We’re designing the future of recurring payments, and we’re looking for a Senior Product Designer to help us do it. GoCardless is building a global network for recurring payments. We’re linking payment schemes from around the world to create a simple way of collecting payments from customers’ bank accounts. Our annual payment volume exceeds £7 billion, and we’re processing hundreds of thousands of transactions per day.  It’s an exciting time to join us; we’ve grown from a start-up to a leading payments solution with an impressive track record of year-on-year growth. Working out from the headquarters in London, you'll join 300+ people in a passionate, data-driven and design aware environment. The Design function itself has grown from a small central team, into two strong disciplines with both Product and Communication Design working cross-functionally across the business. Our designers come from a range of backgrounds, and we welcome diversity. If you’re unsure or even if you think your portfolio is not ready yet, please apply.   A new opportunity   We’re looking for a Senior Product Designer who loves to work with deep problems across many different journeys. A designer who's just at home collaborating with colleagues, as communicating with stakeholders. You’ll be leading design for a new team - helping businesses that use GoCardless create the very best payment experiences for their users. We are already integrated into some of the world’s leading software and are attracting an increasing number of global brands. The role is based in our London HQ but will involve frequent travel to meet and collaborate directly with our integrators all over the world. We’re looking for designers who believe in our values   Start with why. Using data, research and other tools you establish true empathy for the user to understand the problems you’re solving. You're aware of the technical implications of your design decisions, communicating with Product Managers and Engineers to execute designs.   Be humble. You enjoy teamwork, empathise with team members and leave your ego at the door. You take shared ownership of product features and collaborate with other designers to develop design systems and standards.   Take pride. You're a conceptual thinker. Exploring innovative ways to address problems and you take pride in crafting beautiful experiences using design and prototyping tools.   Act with integrity. When faced with a difficult choice, you always do the right thing. Balancing user needs and business needs to arrive at an optimal solution.   What’s the role?   Mapping journeys and finding friction points across different user journeys. Conducting and facilitating necessary user research to unearth insights. Prioritising friction points by impact and business effort by liaising with Product Managers. Creating researched hypotheses and getting these problems fed into future team roadmaps. Prototyping effective MVP solutions. Ensuring product experience changes are correctly implemented with considerable user testing and front-end testing. Measuring the results of your work, and undertaking impact assessments on new product enhancements. Managing projects with clear communication. Regularly presenting findings to the Design function and wider Product Development organisation. Working with fellow stakeholders at GoCardless including sales, engineering, security and others. Working onsite with client stakeholders, building and enhancing strong client relationships. Willingness to travel both domestic and international. Frequent travel will be required. Experience   Considerable experience with end-to-end service design including technical skills such as interaction design (research and UX practices), visual design (implementation using our design system) and light front-end understanding. Considerable experience designing and shipping digital products at small to large scales. Considerable experience with design research, synthesis and gathering requirements to determine user needs. Self-starter who can uncover their own problems and projects who loves to collaborate with designers, engineers, data and product managers. Enjoy presenting your ideas. Comfortable working in Sketch, working with InVision and any other tools you’d like to bring to the function. A portfolio of your work with examples of interaction and visual design. Our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.

We’re designing the future of recurring payments at GoCardless and we’re looking for a creative and passionate Senior Creative Designer to help us do it.   GoCardless is building a new global network for recurring payments. We’re linking together payment schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Our annual payment volume exceeds £7 billion, and we’re processing up to hundreds of thousands of transactions per day.   Design at GoCardless It’s an exciting time to join us; we’ve grown from a start-up to a leading payments solution with an impressive track record of year-on-year growth. Working out from the headquarters in London, you'll join 300+ people in a passionate, data-driven and design aware environment. The Design function itself has grown from a small central team, into two strong disciplines with both Product and Communication Design working cross-functionally across the business. Our designers come from a range of backgrounds, and we welcome diversity. If you’re unsure or even if you think your portfolio is not ready yet, please apply! We’d love to hear from you. For an overview of the type of work we get up to, please take a look at  gocardless.design   We’re looking for designers who believe in our values   Start with why. Before beginning any project, you take a holistic view, using data and research to refine a brief and understand the problems you’re solving. You're aware of the technical implications of your design decisions, communicating with cross-functional teams to execute the creative. Be humble. You enjoy teamwork, empathise with team members and leave your ego at the door. You take shared ownership of projects and collaborate with designers, sharing knowledge and skills to always push our design forward. Take pride. You're meticulous and organised, taking pride in crafting every design, no matter the size. You enjoy exploring innovative ways to address problems and always look out for new processes to improve us as a function. Act with integrity. When faced with a difficult choice, you always do the right thing. Balancing user needs and business needs to arrive at the best solution.   What’s the role? You will be experienced creating designs across all channels including digital advertising, social, events, ebooks, presentations and websites where you’ll occasionally pair with Product Designers. You’ll be comfortable in creating and adapting designs to a high standard across all mediums – print, digital and motion. You'll work with stakeholders to ensure brand consistency both externally and internally. You'll help make our processes better. For example, implementing how we efficiently adapt our designs as we expand globally. You'll be working closely with Marketing to achieve the best way of landing our messaging. You'll work with designers to build out our brand to encapsulate the personality of GoCardless. With the Creative Design Manager, you'll help prioritise and allocate jobs for the team, ensuring projects are correctly cast. You’ll be happy to get stuck into the smaller tasks as well as enjoying the more significant challenges. You’ll build relationships with external services such as photographers, illustrators and printers to ensure our output is eye-catching and innovative.   Experience   Experience with design practices both structure-oriented (creating and implementing design systems, brand standards, templates, brochures, signage etc…) and surface-oriented (using design theories such as colour and typography to push the boundaries of the brand). Experience in an enablement set-up, helping to schedule, prioritise and complete projects requests from the business. Experience working with Marketing and Sales stakeholders. Experience adapting creative to various formats across multiple touchpoints. Experience with applying best practices to ensure designs are on-brand and executed to a high standard. A portfolio of your work with examples of structure-oriented and surface-oriented communication design across print, digital and motion.

We’re designing the future of recurring payments at GoCardless and we’re looking for a talented Product Design Manager to help us do it. GoCardless is building a global network for recurring payments. We’re linking payment schemes from around the world to create a simple way of collecting payments from customers’ bank accounts. Our annual payment volume exceeds £7 billion, and we’re processing hundreds of thousands of transactions per day.  It’s an exciting time to join us; we’ve grown from a start-up to a leading payments solution with an impressive track record of year-on-year growth. Working out from the headquarters in London, you'll join 300+ people in a passionate, data-driven and design aware environment. The Design function itself has grown from a small central team, into two strong disciplines with both Product and Creative Design working cross-functionally across the business. We’re looking for a Design Manager to work with the Head of Design on delivering a better customer experience across the entire customer journey. Your impact is realised through the design team and you will have a passion for creating the space and processes for your designers to work better. Our designers come from a range of backgrounds, and we welcome diversity. If you’re unsure or even if you think your portfolio is not ready yet, please apply! We’d love to hear from you. What will I be doing?   Help guide your team, lead constructive critiques and find ways for designers to share knowledge. Help to maintain a culture of excellence as we grow into new markets and offices. Empower designers and the broader organisation to utilise techniques to solve problems across the business. Run 1-2-1’s and help your designers level up on technical and core competency skills. Advocate for Design, educating the business and broader community on the value of design. Communicate the excellent work and thinking of your designers with both internal and external communications. Be the guardian for your team’s health, ensuring they have the right tools, software, policies, processes and education to be a happy and productive employee. Promote diversity, help to build a strong team with people from various backgrounds, abilities and experiences. Help with hiring, training and performance reviews. Help to search for the best new and emerging talent to grow and develop. Ensure our designers have the best tools to get the job done. Reduce businesses costs with careful budgeting. Help to increase collaboration, ensure consistency and minimise unwanted silos. Be comfortable stepping away from day-to-day design when needed and spending more time-solving problems for your designers and the business. Enjoy engaging with non-designers, value their time and appreciate stakeholder, leadership and cross-functional peers’ perspectives.   Experience   Experience managing designers, preferably in a Matrix organisation. Experience interviewing and hiring designers of all levels. Experience designing and shipping digital products at large scales. Self-starter who loves to collaborate with designers, engineers, data, product managers and other teams.   Our designers come from a range of backgrounds, and we welcome diversity. If you’re unsure, please apply - we’d love to hear from you.

About us GoCardless is creating the world’s first network for bank to bank payments, to rival credit and debit cards. With our powerful API and our global network of software partners, we’re on a mission to break down barriers, so businesses can take recurring payments easily, anywhere, in any currency.   The Opportunity Following several years of high organic growth, GoCardless has recently appointed a new CMO and is now embarking on expansion of our marketing capability across all areas of the marketing team, based from our global offices in London.   At the forefront of this, is a strategic opportunity to invest into the development of our digital experience.  We are, therefore, looking for a Director of Digital Experience Marketing to head up this development. Given the strategic importance of this role, and its future potential, this position will report directly to the CMO.   The Role Accountability for the acquisition of new customer merchants to our self-serve products through an optimised web presence and experience. Develop our SMB oriented site into a customer experience suitable for multiple personas and journeys including midmarket and enterprise customers and partners. Create and execute a strategy to deliver strong organic performance of GoCardless.com to attract visitors across all international Geos. Create an international site and domain strategy to support our expansion into markets across the world. Develop & deliver conversion rate optimisation of our site for revenue. Develop integrated journey paths that lead visitors to discover and use our products directly. Lead the strategy of developing our site for all audiences including customer self-serve, community forums & support. Implement data based strategy including Google Analytics and full traffic attribution. This leader will be expected to deliver a business case to establish a team to deliver on these goals with resources ranging across site management, acquisition, SEO, conversion, analytics & optimisation specialists. This role and team will work in close collaboration with our User Experience, Design and development teams who are charged with designing and delivering our customer journeys and digital experiences.     What we’re looking for: The successful candidate will have previous experience of delivering digital experiences for SaaS or E-Commerce sites working in collaboration with internal and external resources to bring together CX, design, development, delivery and optimisation of visitor journeys. Repeat experience of building high performing domains internationally Deep understanding of SEO and paid media performance Proven experience at E-Commerce including revenue optimisation through subscriptions A background in testing and optimisation of content and user journeys Strong understanding of site performance internationally Expertise in several digital disciplines such as media optimisation, content, optimisation &, social Partnership experience with Google and media agencies Vendor relationship management Previous responsibility for subscriptions targets, revenue &  budgets, building business cases, setting targets, overseeing agency relationships, managing pitches/RFPs etc. A demonstrable track record of data driven decision making.  You will be able to show and speak to proof of being data driven, embedding data driven practices, driving and utilising insights. Above all a team player capable of leading collaboration with teams internally and externally to get the right results.

VP Credit Risk at Monzo  (View all jobs) Here at Monzo we’re at a tipping point: We’re now the fastest growing bank in the UK (in # of new users, as well as % terms) - adding over 100k new users each month. We’re rated by Which as the  best bank in the UK In the last few months we’ve reached break-even unit economics (every additional user adds additional profitability, albeit we still have ~£30m of fixed costs we have to cover) We just finished raising an additional £105m of capital (at a £1Bn pre-money valuation). At Monzo we believe there’s a better way to do banking - we care deeply about our customers, are innovative and we execute quickly. We’re looking to revolutionise the way consumers manage their finances by putting them in control and promoting their financial wellbeing. As part of that effort we are developing lending products that genuinely feel good and are looking for highly intelligent and creative individuals to help us on our journey. The Role At Monzo we are split teams into highly autonomous multi-functional ‘squads’ - each empowered and equipped to tackle a specific problem for our users. As Director/VP of Credit Risk you would oversee development of the logic and the systems associated with working out who we lend to and how much we lend, and then how we collect that money back. You would be responsible for: All underwriting (including redecisioning) along with any decision science work needed to build and deploy decisioning models and logic. Credit limit assignment activity and credit limit increase/credit limit decrease programs Setting and monitoring the credit risk control framework (e.g. early warning indicators, risk appetite etc.). Provisioning, write offs and management of our P&L credit loss line Ensuring we lend in a compliant and consumer centric way Ultimately you would be responsible for ensuring that we understand and manage the credit risk we’re taking, and that we do so in a way which continues to support our rapid growth ambitions. Achieving this control vs growth balance is likely to require substantial first principles thinking and challenging existing ways of doing things. Additionally you would manage all of the Decision Scientists and Credit/data analysts within the Lending team. You would create hiring plans, establish progression frameworks for development to ensure that we are hiring and retaining world-class analysts at the right rate to match our growth plans. You would oversee the quality of the analysts work, ensure the analysts in the various squads are adopting best practices and sharing knowledge effectively - and would ultimately be responsible for the quality and speed of all analytical output within Lending. The Candidate We’d love you to apply if you have a deep understanding of managing consumer credit risk. You should understand all aspects of the credit lifecycle from decision science and underwriting through portfolio management, including collections and provisioning and all of the regulations that apply. You should understand and have developed decision systems, have a great knowledge of credit reference agency products and data (including reporting back) and should have experience of setting and reporting against credit control frameworks including building and operating IFRS9 compliant provisioning models. Experience of doing the above on personal current accounts, unsecured personal loans and credit cards is preferred. You should be comfortable using data and analytics to optimise across all of these stages. In particular, you should have experience of the following within a consumer lending environment: Credit underwriting, Collections strategy design and management, Decision system management and development, Data Science (regression modelling and machine learning), Portfolio optimisation, including redecisioning and credit limit strategy management, Credit reference agency data and products (including reporting back and negotiating commercials) Provisioning including IFRS9, Customer Lifetime Value (CLV) modelling/Net Present Value (NPV) modelling/unit economics, Capital allocation and P&L income and losses modelling and stress testing, A/B test design and statistical significance You’d be a good fit for the role if you’re comfortable working in a highly collaborative environment where ideas can come from all team members as well as balancing ‘soft’ information (e.g. customer feedback/qualitative market research) with hard data (e.g. A/B test outcomes). The team operates in a highly agile manner, so it’s important that you’re able to identify and focus on what is necessary for the next milestone (rather than the perfect solution). Whilst you may not have been analytically ‘hands on’ over the last couple of years you should come from an analytical background and be comfortable ‘getting your hands dirty’ with pulling your own data and doing your own analytics where necessary. You'll spend your time: Working with the team to enhance our decisioning logic and systems Monitoring and communicating the level of credit risk we’re taking Communicating insights relating to our lending portfolio and gaining buy-in to strategy changes from stakeholders across the business, at all levels up to and including board level Liaising with colleagues from across the business to support them in achieving their goals (and get their support in achieving yours!) Hiring, managing, coaching and developing analysts within the Lending team Ensuring we build our products in a compliant and customer-centric way You should apply if: You’re a real expert in consumer credit risk management and understand the detail behind how to optimise all of the various components that make lending products profitable You have a solid understanding of how lending products work to generate profit including experience of building and using tools like Customer Lifetime Value and/or Net Present Value modelling and how income and losses are recognised on the P&L. You have a deep understanding for credit risk measurement and control frameworks and are able to set these up from scratch using first principle thinking You’re self-motivated, highly organised and focussed on impact You’re comfortable with ambiguity and can think from first principles You’re happy taking an MVP approach and doing what’s good enough for now You have strong analytical skills (previous experience of SQL is a must, R, Python, SAS, VBA and similar are a plus) You’re excited about the future of banking and want to work with us to shape it You’re able to build strong, mutually respectful relationships with diverse teams Logistics The application process consists of a short phone interview, followed by a practical written exercise with a follow up call, and a couple of on-site interviews at our office in London.  We'll kick off reviewing applications for this role in early-mid January We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can – whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics. Competitive salary plus  stock options  and other benefits.

At Monzo we believe there’s a better way to do banking - we care deeply about our customers, are innovative and execute quickly. We’re looking to revolutionise the way consumers manage their finances by putting them in control and promoting their financial wellbeing. We are developing lending products that genuinely feel good and are looking for highly intelligent and creative individuals to help us on our journey. You should apply if: You have a solid understanding of lending product economics including an appreciation of all aspects of the customer lifecycle from acquisition, underwriting, account management right through to collections and recoveries You have a reasonable understanding of the regulations that apply to lending product development You have a solid understanding of how lending products work to generate profit including experience of building and using tools like Customer Lifetime Value and/or Net Present Value modelling and how income and losses are recognised on the P&L You have strong analytical skills: SQL is a must, R, Python, VBA and similar are a plus You can work in an extremely fast-paced startup environment You are motivated by impact You are keen to learn You are a good communicator who’s able to articulate complex information You are able to build strong, mutually respectful relationships with diverse teams You are extremely self-motivated and can work autonomously You’re comfortable with ambiguity and can think from first principles You’re happy taking an MVP approach and doing what’s good enough for now You'll spend your time: Guiding and enabling product teams to measure things that matter; initiate or help run A/B experiments to keep improving everything we do Applying your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with our products and how those insights can inform our product strategy Liaising with engineers to keep making sure we collect the right data to produce relevant product insights Providing insight into various lending markets using quantitative data available and evaluating profitability dynamics within each of the markets to help us decide which products and features to build Assessing how the lending portfolio of particular products will perform over time Ensuring all reporting is in place to allow us to manage our lending portfolio (e.g. credit control reporting, provisioning, monitoring our compliance to Risk Appetite etc.) Ensuring any changes in KPIs are well understood and explained to stakeholders Ensuring we operate in a well governed, compliant and customer-centric way Facilitating data-driven decision making whenever possible Logistics The application process consists of a short phone interview, followed by a practical written exercise and then on-site interviews at our office in London. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can – whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics. Competitive salary plus  stock options  and other benefits.

We’re looking for a practical, collaborative and experienced Assistant Company Secretary to support our board and Company Secretary. This is an opportunity to help establish and develop new systems and processes and work closely with the legal and governance teams to make sure we are fully compliant. You’ll spend your time: Helping to organise our board and committee meetings by creating board and committee agendas, collating and distributing papers on time and minute taking! Working with the Company Secretary and the Finance team with Monzo’s annual reports and accounts. Keeping up to date with legal developments and sharing this internally. Onboarding new directors and board members for Monzo. Helping Monzo comply with any corporate governance obligations under the FRC Corporate Governance Code and Guide to Board Effectiveness, the PRA and the FCA rule book. Looking after our filings and returns on Companies House. Dealing with requests from our shareholders/investors. Turning your hand to all aspects of board administration and board diary management. And much more! You should apply if: You love all things governance and have started to study for your ICSA qualification or are part qualified. You’re great at communication with people from all different backgrounds and you can build relationships really easily. You’re the first person to put your hand up and solve a problem. You’re a stickler for detail. You have great organisational skills. At Monzo, we believe there’s a better way to do banking We really care about providing a phenomenal experience for our customers, and we want to be the best possible bank without getting stuck in the old ways of doing things, or trying to duplicate how governance advice is given or how Company Secretarial teams are structured as seen in other organisations. We’re at the start of our journey to serve a billion customers We’ve made some good progress so far! We now have more than 600 staff, over a million lovely customers and a full UK banking licence. We have a current account and overdraft, and lots more planned.   Logistics The application process consists of a short phone interview with a recruiter, followed by a longer technical call with the hiring manager and a couple of on-site interviews at our office in London. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to make sure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics. Competitive salary (taking into account experience and any specialism) plus  stock options  and lots of  other benefits .

We’re on the lookout for empathetic design-thinkers to help us deliver the best banking experience possible. The team is growing fast with no sign of slowing down, so we're hiring for multiple roles.  We’re building a bank for and with our users. A product that’s fair, transparent and a pleasure to use. As we pave the way for the future of banking, we need a deeper understanding the problems we want to solve and how we solve them. That’s where you come in. You’ll be working on a product that is a part of day to day life for more than a million people already, and your work here will shape the way that people interact with their finances. This post  Samantha wrote a while back gives a good idea of some of the research initiatives that are happening at Monzo. We work closely with Product Managers and Product Designers to generate insight to fuel ideas and then evaluate design solutions.  We’re quick to adopt better tools and processes, so you’ll be more than welcome to contribute all the good practices you’ve used before. You should apply if: You’ve got lots of hands-on experience with exploratory and evaluative qualitative research methods, appreciating their limitations and when to apply them appropriately. You can independently run research projects, from planning, scoping, running the sessions, analysing and creating deliverables.  You can run user testing with your eyes closed, regardless of the setting. You should be comfortable in a lab as well as stopping people in the street for quick feedback or setting up remote tests.  You're happy user testing on mobile. We’re a mobile-only bank, so if you’ve got experience with both iOS and Android we’ll love you even more. You appreciate robust research study design, but can also consider practical constraints and business goals – you understand what 'just enough research' means.  You’re familiar with quantitative research and understand metrics. You’re a strong communicator and facilitator. You’re able to tell a story so your audience will want to listen to and zoom into detail when needed to help solutions come to life. You are flexible in your approach and embrace a challenge; you might need to come up with new ways of answering research questions quickly and communicating the results in a memorable, impactful way. You value collaboration and are at your best when you’re part of a team. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.

We’re on the lookout for seasoned, empathetic design-thinkers with loads of experience in digital product design to help us deliver the best banking experience possible. The company is growing fast with no sign of slowing down, so we're continuously hiring.  We’re building a bank for and with our users. A product that’s fair, transparent and a pleasure to use. As we pave the way for the future of banking, we need a deeper understanding the problems we want to solve and how we solve them. That’s where you come in. You’ll be working on a product that is a part of day to day life for more than a million people already, and your work here will shape the way that people interact with their finances. We don't expect you to line-manage User Researchers but you'll be an ally and mentor to others across the company – User Researchers, Product Designers, Product Managers and Engineers – who will learn from your direction and experiences. This post  Samantha wrote a while back gives a good idea of some of the research initiatives that are happening at Monzo. We work in multidisciplinary delivery teams to generate insight to fuel ideas and then evaluate design solutions.  We’re quick to adopt better tools and processes, so you’ll be more than welcome to contribute all the good practices you’ve used before. You should apply if: You’ve got lots of hands-on experience with exploratory and evaluative qualitative research methods, appreciating their limitations and when to apply them appropriately. You can independently run research projects, from planning, scoping, running the sessions, analysing and creating deliverables.  You can run user testing with your eyes closed, regardless of the setting. You should be comfortable in a lab as well as stopping people in the street for quick feedback or setting up remote tests.  You're happy user testing on mobile. We’re a mobile-only bank, so if you’ve got experience with both iOS and Android we’ll love you even more. You appreciate robust research study design, but can also consider practical constraints and business goals – you understand what 'just enough research' means.  You’re familiar with quantitative research and understand metrics. You’re a strong communicator and facilitator. You’re able to tell a story so your audience will want to listen to and zoom into detail when needed to help solutions come to life. You are flexible in your approach and embrace a challenge; you might need to come up with new ways of answering research questions quickly and communicating the results in a memorable, impactful way. You value collaboration and are at your best when you’re part of a team. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.

We’re looking for a seasoned and empathetic problem-solver, with tons of experience in digital product design, to help us deliver the best banking experience possible. We’re building a bank for and with our users. A product that’s fair, transparent and a pleasure to use. We see ourselves as something more than a typical current account: we’re setting out to solve all the problems that exist around your financial life in a coherent, meaningful and delightful way. You’ll be working on a product that is a part of day to day life for more than a million people already, and your work here will shape the way that people interact with their finances. We don't expect you to line-manage designers but you'll be an ally and mentor to other product designers who will learn from your direction and experiences. This post by Zander  gives a good idea of how any given week at Monzo looks for a product designer. You might be designing new iterations for the iPhone and Android apps. Or helping to improve growth and virality. Maybe you'll be embedded in marketing to take care of our web. Or you might create new lending features to help our users borrow money with total clarity and control. Or taking our savings and investments strategy to the next level. What about working in our internal product (designed and built in-house) that fuels all our internal operations? We have so much stuff to do. Really. We use Sketch for all our UI work, Adobe After Effects for animations and Adobe Illustrator for, well, illustrations. The rest of the stack are the usual suspects: Marvel and Principle for prototyping and GitHub for storage and version control. We’re quick to adopt better tools and processes, so you’ll be more than welcome to contribute all the good practices you’ve used before. You should apply if: You value collaboration and are at your best when you’re part of a team. You understand that good design is not about trends but is built on top of principles and tradeoffs. You make well-reasoned design decisions. You love making beautiful visuals but it’s not what drives you. What drives you is delivering great experiences and solving problems. You have empathy for customer needs, but can also consider technical constraints and business goals. You’re excited about scaling products and want to help us reach one billion users. You’re passionate about inclusive design and accessibility, and you’ll design with all our users in mind (not just the ones that look like our team). You can show us a portfolio with detailed examples of beautiful interaction design. Sketch is your tool of choice. If you are good at AE or any other motion design tool we’ll love you even more. You are flexible; we’re a young startup and you’ll be designing lots of fun things. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.