Adyen

Adyen is a technology company that provides businesses with a single solution to accept payments anywhere in the world. The only provider of a modern end-to-end infrastructure connecting merchants directly to Visa, MasterCard, and 250 other payment methods globally, Adyen delivers frictionless payments across online, mobile, and in-store. Headquartered in Amsterdam and San Francisco, with offices across North America, South America, Europe, Asia and Australia, Adyen serves more than 4,500 businesses, including 7 of the 10 largest U.S. Internet companies. Customers include Facebook, Uber, Netflix, Spotify, Dropbox, Evernote, Booking.com, Yelp, Vodafone, Superdry, Mango, Crocs, O’Neill, SoundCloud, KLM and JustFab.

Adyen San Francisco, CA, USA
Jun 06, 2018
Full time
Adyen is looking for a senior commercially focused individual to develop and manage global partnerships that are instrumental to bringing Adyen new customers as part of our broader US Partnerships team. This role is based in the San Francisco office and is primarily focused on helping to build partnerships and products with leading third-party platforms and systems that enable Adyen’s merchants to have access to our global payments capabilities via existing and necessary tools for true global unified commerce. This individual will be responsible to source, structure, and grow revenue generating partnerships and channel programs.  Adyen has partnerships with a variety of third parties that are important partners to Adyen's customers and prospects. Examples of these partners are: Digital ecommerce platform providers ERP systems Traditional retail system providers Next generation cash register software providers Payment method providers Solutions providers and systems integrators Responsibilities: Initiating and developing commercial relationships with a variety of strategic partners for Adyen worldwide. Ensuring that suitable technical integrations are developed to support Adyen customers and to make it easier for Adyen to win new customers. Negotiating commercial partnership models. Presenting the Adyen solution to employees at partner companies. Attending partner events to promote Adyen's solutions. Working together with Adyen's global sales force by attending meetings with existing and potential customers. Nurturing and growing existing partnerships for continued revenue opportunities. Tracking and evaluating channel performance. Qualifications: Direct experience working in Partnerships/Channel with at least one of the following: Commerce Platforms (e.g. Salesforce Commerce Cloud and Hybris) ERP systems (e.g. SAP and Oracle) and POS Software (e.g. Oracle Retail and Retail Pro). Clear understanding of the challenges of global e-commerce and the various components that are required of a retailer to be successful across regions. Experience working with systems integrators to scope and manage partner projects. Dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial track record. Strong analytical skills. Pragmatic. Strong communicator and excellent people skills. Minimum of 5 years work experience. Education: Undergraduate degree; MBA a plus At Adyen, we’re building a world-class group of talented and humble team players that can help take the company to the next level.  As part of the Partnerships team, you will have the flexibility to drive initiatives and influence how we drive our product forward to meet the needs of our enterprise merchants.  If you’re passionate about the challenges of global payments and have the prior experience to hit the ground running, we’d love to talk to you.
Adyen Amsterdam, Netherlands
Jun 06, 2018
Full time
We make  good choices  to build an ethical business and drive sustainable growth for our merchants . This is the second point of our Adyen Formula, which is the foundation of our incredible culture and the way we work – and an essential guiding principle for our Compliance team. We are the technology company redefining payments. But more importantly, we hold ourselves to the highest standards and Global Compliance plays an important role to successfully grow Adyen to the next level. In our next  Card Scheme Compliance Officer  we are looking for a colleague with a critical mind, ability to work together with other departments like business, legal, risk and audit in order to accomplish strong regulatory compliance.   What you’ll do Ensure timely implementation of amended and new scheme rules & regulations in our processes and procedures; Monitoring compliance with scheme rules & regulations throughout Adyen; A pro-active approach on recognizing scheme compliance risk; Follow up on issues and perform risk-based investigations; Share knowledge and best practices by coaching and mentoring team members and expand overall scheme compliance knowledge; Perform other related duties as assigned. Who you are You have a deep knowledge of the card scheme rules and requirements and demonstrate the ability to identify issues, assess and mitigate risk. You are able to cope with and thrive in a rapidly-changing environment. This industry is constantly moving. Think two steps ahead. You are an ambitious self-starter in this role because at Adyen – we create our own path. You have an international mindset – we work across cultures and time zones. You love challenges and finding solutions – there is no blueprint for you to follow. You believe that winning is more important than ego. At Adyen, we win together and value teamwork above all else. Who we are Adyen is the payments platform of choice for the world's leading companies. The only provider of a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods, Adyen delivers frictionless payments across online, mobile, and in store. With offices around the world, Adyen serves 9 of the 10 largest US Internet companies and many worldwide retailers. Customers include Facebook, Uber, L'Oreal, Casper, Bonobos, Netflix, and Spotify.
Adyen São Paulo, Brazil
Jun 06, 2018
Full time
Adyen is a looking for a professional and highly motivated Compliance Officer to be based in our São Paulo office. This position is fundamental to support our growing business in Latin America, focusing on making sure Adyen is compliant with card schemes and regulation applicable to payment institutions. Responsibilities Create communication for scheme and regulatory changes (for internal and external stakeholders) and provide training and promote awareness of relevant changes. Ensure strong corporate governance that results in the proper management and mitigation of regulatory risks. Ensure full compliance with all applicable local payment methods, laws, regulations and guidance. Coordinating and supervising day-to-day compliance with the policies of Adyen. Research relevant laws and regulations and work with Legal to provide guidance and interpretation. Develop and conduct risk assessments and ensure appropriate controls to address and mitigate the risks identified in the risk assessment process. Qualifications Required : Language: Fluent Portuguese and English speaker. Education: Bachelor’s degree. Experience: Legal, Regulatory and/or Card Scheme experience. Knowledge of laws and regulations applicable to financial industries (i.e. Brazilian Central Bank Payment Arrangement Regulation, PSD2, CRD IV) Proven ability to understand legal and regulatory concepts and convert them into relevant, practical business requirements. Exceptional communication skills and ability to influence both internally and externally. High level of self-motivation. Strong understanding of the regulatory environment and ability to quickly acquire missing knowledge ("on the job learning"). Ability to work in fast-paced environment that is ever changing. Preferred : Experience in the Financial Services Industry / Payment Industry  Results Orientated: Candidate demonstrates appropriate agility to adapt under evolving circumstances and stretch goals. Communication: Strong ability to explain the compliance view. Promptness and accuracy with operational tasks Good analytical and organizational skills Excellent service skills to establish a high level of stakeholder satisfaction Ability to work both independently and in a team environment Ability to manage multiple tasks About Adyen Adyen is a technology company that provides a single platform to accept payments anywhere in the world through any sales channel. Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, Adyen enables businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in 187 transaction currencies. Over 3,500 businesses use the Adyen payment platform, including Facebook, Spotify, Wine.com.br, Uber, Booking.com, 99, Saraiva, Ifood and Hering. Adyen is headquartered in Amsterdam, with offices in San Francisco, São Paulo, Singapore, London, Paris, Berlin, Stockholm, Madrid, and Boston. Our company culture: At Adyen our people are our greatest asset. Our unique company culture attracts the smartest people, who take initiative & ownership and can truly contribute to our fast growth. We believe that people reach the utmost if we give them freedom, opportunities and responsibility to build Adyen. Our culture is very informal and direct. We talk straight without being rude. We are extremely customer centric . We believe in teamwork, and don’t like egos and hierarchy. When taking a decision we take them quickly but always involve others to further improve. We provide each other regular informal feedback and let everyone design their own growth path.
Adyen Amsterdam, Netherlands
Jun 06, 2018
Full time
You: Are Creative Love working with people Are fascinated by security Like solving problems Have a technical mindset Adyen is growing fast and we're looking for a creative graduate with solid tech background who is genuinely interested in security and gets energy from working with people and solving problems. Adyen’s current scope and future ambitions are pretty awesome, check out our website for more. We need your enthusiasm and creative approach to people and technology problems to help our colleagues build secure solutions to challenging and interesting business problems . This team works on a mix of exciting topics and technologies that you will not find anywhere else, in a modern real-world business in the heart of Amsterdam. As an enthusiast about security you like to develop your technical and soft skills to solve other people’s challenges, and you’re looking to work in a unique and exciting environment where you’ll get second-to-none experience. Nothing gives you more energy than learning about how to manage real risks and working out great solutions that will keep working into the future. In your spare time you like to explore security tools, technologies and work on side projects. The job offers: Amazing experience in a scale-up global business Globally scaled platform and sound modern architecture NO MICROSOFT WINDOWS (almost) Working with experts on things that make a real difference A security role that’s not driven by buzzwords Creativity and excitement and some travel  We are looking for someone who: Wondered how the Equifax breach could ever possibly have been allowed to happen Is a team player, open to feedback, and able to make quick, informed decisions under pressure Is fascinated by security Has the mind-set to automate and avoid repetitive tasks because work-life balance is important, as long as there’s a lot of security there too You like to: Develop your skillset and learn on the fly Solve problems and think about structural solutions, basing this on actionable data Collaborate intensively with people who expect your competence and subject matter expertise Work in a technically highly challenging role in a very dynamic environment Handle the freedom and responsibility to make your own decisions  The impact you will have   You will work on challenging projects and automating of different manual tasks. You will solve hard problems effectively and find the right balances between risk and effort. You will assist colleagues in foreign offices (like Singapore, São Paulo and San Francisco).  As a self-starter you like to get your hands dirty and have an impact from day one.  You will be part of a highly challenging technical and business environment and get opportunities to pick your own projects.  Our company culture   Our people are our greatest asset. Our unique company culture attracts the smartest people, who take initiative & ownership and can truly contribute to our fast growth. We believe that you are able to reach the utmost  if we give you freedom, opportunities and responsibility  to build Adyen. Our culture is very informal and direct. We believe in teamwork, and don’t like egos and hierarchy. When taking a decision we take them quickly but always involve others to further improve. We provide each other regular informal feedback and let everyone design their own growth path. Want to grow your career and make an impact from day one? We offer a competitive salary, knowledge sharing internal events, exchange program to other offices and great career opportunities.
Adyen Amsterdam, Netherlands
Jun 06, 2018
Full time
Who is: Looking for insanely broad responsibilities HATES BUZZWORD “ENTERPRISE SOLUTIONS” Wants to make a real difference Creative and is up for some work travel  Adyen is growing fast and we're looking for an awesome security person to join our global security team, based in Amsterdam, in a unique role working on projects that touch the entire business, from sales to finance to marketing to infrastructure and software development. Adyen’s current scope and future ambitions are pretty awesome, check out our website for more. We need your knowledge, experience and skills to enhance our capabilities and reach through the business and our technology stack  in topics as diverse as helping shape the culture and practice of security throughout the organization, cryptographic key management, digital forensics, real-time event analysis and incident response, solutions prototyping and development, building out culture, ethical hacking, representing the security perspective in architectural and governance settings, and liaising with regulators and client security teams. As an experienced security person you like to combine your technical and soft skills to solve other people’s challenges, and you’re looking to broaden your scope in a unique and exciting environment. Nothing gives you more energy than learning about how to manage real risks and working out great solutions that will keep working into the future. In your spare time you like to explore security tools, technologies and work on side projects. We are looking for someone who: Has real integrity and commitment to act to protect our colleagues, customers, partners and business Understands that information security problems need people-based as much as technology-based solutions Has real and substantial experience in several security specialties Are a team player, able to make quick, informed decisions under pressure and open to feedback Have the mind-set to automate and avoid repetitive tasks, because work-life balance is important You like to: Develop your skillset and learn on the fly Share your knowledge with colleagues and companies all around the world Solve problems and think about structural solutions, basing this on actionable data Collaborate intensively with colleagues in security and other subject matter domains Work in a technically highly challenging role in a very dynamic environment Handle the freedom and responsibility to make your own decisions The impact you will have You will work on challenging projects and automating of different, difficult manual tasks. You will solve hard problems effectively and find the right balances between risk and effort. You will assist colleagues in foreign offices (including Singapore, São Paulo and San Francisco).  As a self-starter you like to get your hands dirty and have an impact from day one.  You will be part of a highly challenging technical and business environment and get opportunities to pick your own projects. Our company culture Our people are our greatest asset. Our unique company culture attracts the smartest people, who take initiative & ownership and can truly contribute to our fast growth. We believe that you are able to reach the utmost  if we give you freedom, opportunities and responsibility  to build Adyen. Our culture is very informal and direct. We believe in teamwork, and don’t like egos and hierarchy. When taking a decision we take them quickly but always involve others to further improve. We provide each other regular informal feedback and let everyone design their own growth path. Want to grow your career and make an impact from day one?   We offer a competitive salary, knowledge sharing internal events, exchange program to other offices and great career opportunities.
Adyen Amsterdam, Netherlands
Jun 06, 2018
Full time
Adyen is looking for a passionate Product Manager with experience in the payments industry to help Adyen in its next stage of growth and global expansion. Product Managers at Adyen are responsible for a wide range of responsibilities central to developing Adyen’s core features. You will be responsible for helping guide the product, operational, strategic, commercial, and overall proposition of your ‘owned’ product area. As the ultimate multitasker and product specialist, Product Managers at Adyen are responsible for a wide range of responsibilities central to developing and promoting Adyen’s core features. You will focus on formalizing projects and guiding the Development team on implementation. You will additionally focused on the other side of the project value-chain: working with Account Management, Sales, Marketing, and Support to communicate about your product. As such, the ideal candidate thrives on a multifaceted role across the entire lifecycle of a product, wearing many hats to see Adyen’s goals through conception, implementation, and launch. Experience in the payments industry is a requirement for this role. Adyen is specifically looking for candidates with a proven track record in the industry, who want to take their ideas to a place where they can quickly execute on a global scale. Candidates with experience on all sides of the ecosystem (merchant, acquiring, or issuing) are encouraged to apply. Responsibilities Project Management: Act as the single point-of-contact for ‘owned’ areas - working with cross-functional partners across the company to achieve all aspects of the project management cycle. Competitive Analysis: Understand what competitors have to offer for the Startup/Growth-stage segment and evangelize those effective feature sets within Adyen. Commercial Guidance: Understand commercial offers most effective for your market segment and guide their Sales team on their usage. Goal Setting and NPS: Develop short term and long term goals for your segment (with a strong emphasis on Net Promoter Score), setting goals that are realistic for implementation and ensuring resources are allocated to meet those goals. Technical Proposals: Scope a varying degree of projects, from small improvements and bug fixes to large changes in infrastructure and product. Be able to confidently create a technical proposal that can be delivered to the developer for implementation. Project Tracking and Implementation: Be the driving force behind proper project tracking and the continual implementation of needed tasks; ensure that there is a source of truth for the tasks at hand. Qualifications Payments Background: Experience with payments is a requirement. Commercial and Marketing: Experience working closely with commercial and marketing teams to drive forward a consistent vision leading to successful customer acquisitions. Technical Aptitude: Experience with programming and/or data analysis is a strong plus, but not a requirement for the role. Project Management: Familiarity with various project management techniques and philosophies. Previous experience seeing projects through from beginning to end and owning the entire process. Flexibility: As the ‘go to’ person, the Product Manager has to wear many hats. Comfortable with going from a meeting with an engineer, a marketer, and an account manager all in one afternoon, tailoring messaging based on the audience. Motivation: Inspired by the potential for innovation in the Startup and Growth-stage payments space. Execution: A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision. Communication: Exceptional interpersonal skills and the ability to develop strong working relationships at all levels of management, both inside and outside of Adyen. Global Perspective: Ability to interfacing seamlessly with a global, multicultural team (excellent collaboration skills, culturally sensitive, adjusts his or her communication style to audiences). Results Oriented: Proven record of high performance managing complex initiatives to achieve outstanding results. An intuitive understanding of the importance of data in understanding trends, providing actionable insights, and tracking the success of those initiatives. Leadership: Proven experience leading by example (exhibiting integrity, enthusiasm, and commitment) and fostering collaboration throughout organizations. Our company culture At Adyen our people are our greatest asset. Our unique company culture attracts the smartest people, who take initiative & ownership and can truly contribute to our fast growth. We believe that people reach the utmost if we give them freedom, opportunities and responsibility to build Adyen. Our culture is very informal and direct. We talk straight without being rude. We are extremely customer centric . We believe in teamwork, and don’t like egos and hierarchy. When taking a decision we take them quickly but always involve others to further improve. We provide each other regular informal feedback and let everyone design their own growth path.
Adyen Berlin, Germany
Jun 06, 2018
Full time
Adyen is looking for a highly organized, social and detail oriented individual to help run the office environment within our Berlin office . We hold numerous customer and internal events, which require support and creative thinking to keep them fresh and fun. Specific responsibilities of the role will be Coordinate all facilities related activities across the region, such as office supplies Create great first impressions; cultivate a welcoming experience for guests and employees. Ensure the Berlin office is running smoothly and manage all local vendors to negotiate charges and seek new providers where appropriate; make sure they are paid in time and deliver the best service  Assist with event coordination (logistics for conferences, team parties, recruiting ad merchant events, invitations and follow ups , campaign management in Salesforce);  Act a general support and helping hand for our our local teams (Sales, Account Management, Marketing) Take care of all incoming and outgoing mail, distribution of mail and correspondence, courier services; Maintain file management, record keeping, office supply and equipment and align all contractual requirements in-line with the team in Amsterdam; Plus other duties as assigned as we grow. Required Experience: Successfully completed apprenticeship or studies Fluent in German and English Excellent demonstrable organizational skills. Excellent written and verbal communication. Outgoing, friendly, and fun. Self-starter and ability to thrive in a start-up environment with minimal supervision.  Tech savvy (Salesforce, Excel, Mac)  Benefits  Be part of a fast growing company with a young and motivated team  This role has great growth potential into other departments at Adyen (Sales, Account Management, Marketing, Support) Exposure and learning about the exciting world of Fintec
Adyen San Francisco, CA, USA
Jun 06, 2018
Full time
Ordering a pizza? Buying a pair of trainers? Watching a movie? Chances are Adyen is handling your payment. We are a fast-growing technology company, delivering seamless payment experiences to customers around the world. Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, we enable businesses to process payments across online, mobile, and Point-of-Sale with over 250 payment methods in 187 transaction currencies all over the world. Over 5,000 businesses use the Adyen payment platform, including Facebook, Spotify, Groupon, Evernote, Booking.com, Yelp, Vodafone, Mango, Abercrombie & Fitch, O’Neill, and KLM. Adyen’s Point-Of-Sale Solution is rapidly expanding in the US region. We are looking for a hands-on Supply Chain Specialist to help build our point of sale operations team in San Francisco. As a Supply Chain Specialist at Adyen, you’ll be setting up, improving and maintaining our Point-Of-Sale processes with our US logistics and production partners. This position will be crucial in developing the Adyen brand in the US and across the globe. Working with a team of experts, your development of the Adyen brand will be more than matched by the development of your own career and expertise in the world of global payments. Backed by the world’s top investors, managed by the world’s best motivators, and servicing the world’s most successful companies - the ride is so exciting, jump on it! Responsibilities: Manage all logistics for our POS products; including forecast planning, inventory management, order processing and delivery of our products and services. Work closely with our Supply Chain Partners and internal stakeholders to ensure the right quality of products and services are delivered to merchants. Improve existing processes by analyzing performance indicators and develop new tools to enhance customer experience and increase efficiency. Analyze, identify and escalate issues before they occur and communicate daily with internal and external stakeholders to ensure they are resolved. Act as a knowledgeable advisor to colleagues and merchants on the capabilities offered by the Adyen POS solution. Deliver training on solutions and provide product support to channel partners and other stakeholders. Qualifications: Creative: The ability to identify trends and determine future needs while managing daily operations. You are able align and collaborate with colleagues from different departments, our Amsterdam HQ and external stakeholders such as merchants, suppliers and partners. Analytical: You have strong problem-solving capabilities and are able to resolve issues pragmatically Hands on: you are motivated to provide operational support and manage your stakeholders in a fast-paced environment. Master or Bachelor's (preferably with affinity in supply chain or process management). Language skills: fluent English; additional languages are highly valued Willing to travel: a global organization means a global mindset.
Adyen São Paulo, Brazil
Jun 06, 2018
Full time
We are looking for an Underwriting Analyst focused on our Latin American merchant base. You will be part of the Underwriting team in São Paulo and will work closely with Sales, Account Management, Support, Compliance and Finance.  In this role you will be responsible for reviewing potential and existing clients from various perspectives. As a highly regulated company we need to adhere to various rules and regulations and make sure we grow our business with a healthy portfolio of merchants. After the Sales Manager has made a deal with a new client, this client will submit all sorts of information to Adyen, which has to be reviewed and screened by you to make sure it is according to rules and regulations. Part of this role is also to facilitate our growth by scaling internal processes and focus on continuous optimization and automation. To succeed in this role you like to take ownership, are not afraid to make decisions on your own and take a structural approach to challenges. If you face a difficult situation you pick up the phone, call the person involved and take ownership. Not having a 9-5 mentality means that you feel and understand when you need to go the extra mile(s).   Responsibilities Gather information and review new merchant applications through various channels Perform risk assessment based on financial and non-financial information Setup, monitor and improve procedures related to merchant onboarding and changes Execute periodic merchant changes which require a change in legal or screening documentation or have a financial impact Working closely together with Finance and Compliance to make sure we operate in line with their guidelines, as well as with card scheme rules Send reports to the card schemes related to PCI and compliance rules Innovate by working with our development team to further optimize our onboarding process Train new and existing colleagues around the onboarding procedure Support Sales and Account management in regards to new and existing     merchants’ questions around onboarding, PCI and restricted products Provide support for periodical reviews and audits Monitor High Value Transactions and report on them internally and monitor on suspicious activities according to Central Bank regulations.   Qualifications Extremely detail oriented and organized High working pace and ability to set the right priorities Excellent written and verbal communication. English fluency required, Spanish is appreciated Self starter and ability to thrive in start-up environment with minimal supervision Ideally experienced in underwriting, legal or compliance roles You are able to teach yourself a broad range of new skills  Natural sense of urgency, there is no tomorrow Efficiency is key Strong analytical skills Knowledge and understanding of AML, KYC and PCI is an added value. Outgoing, friendly, and fun  Process oriented
Adyen São Paulo, Brazil
Jun 06, 2018
Full time
Adyen is looking for a professional, highly motivated Risk and Fraud Specialist. The main purpose of this role is to reduce and manage the current acquirer and merchant exposure related to fraud and chargebacks. You will educate/train merchants and colleagues on reducing fraud & chargebacks; handle all the requirements of the Card Schemes related to risk. Responsibilities: Risk Assessments: Execute risk assessments related to fraud and chargeback for new merchants and monitor the risk exposure during the relationship of these merchants with Adyen. Contact person: Act as a contact person towards the Card Schemes related to the Fraud & Chargeback Programs and managing the fraud and chargeback levels of merchants and Adyen Acquiring in particular. Advice: Give advice on fraud redundancy to account management and initiate appropriate fraud settings. Project management: Take the lead in development projects to improve / amend fraud settings and chargeback management. Communication: Communicate with internal departments on execution and improvements of the fraud & chargeback avoidance or resolution. Escalation: When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource. Follow up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge. Perform other related duties as assigned. Qualifications:               Required Language: Excellent English in word and writing Education: Academic education / level Accurate, analytic and inquisitive Effective verbal and written communication skills Excellent service skills to establish a high level of customer satisfaction Ability to work both independently and in a team environment Ability to manage multiple tasks Ability to maintain confidentiality Preferred Knowledge of Scheme requirements related to Fraud & Chargeback Programs Knowledge on payments fraud in general Experience in fraud analysis and / or risk management procedures Detail-oriented with good organizational skills The ability to assess clients on risk exposure related to fraud and chargebacks Creative in finding solutions to mitigate related risks Our company culture: At Adyen our people are our greatest asset. Our unique company culture attracts the smartest people, who take initiative & ownership and can truly contribute to our fast growth. We believe that people reach the utmost if we give them freedom, opportunities and responsibility to build Adyen. Our culture is very informal and direct. We talk straight without being rude. We are extremely customer centric . We believe in teamwork, and don’t like egos and hierarchy. When taking a decision we take them quickly but always involve others to further improve. We provide each other regular informal feedback and let everyone design their own growth path.
Adyen San Francisco, CA, USA
Jun 06, 2018
Full time
Adyen’s commitment to creating the best possible customer experience is unparalleled in our industry, and our Operations team stands at the center of that commitment. We are currently looking for a hands-on, Systems Specialist  with a problem solving mentality that wants to be part of the growth of our operations team in San Francisco. As an Systems Specialist you will work closely with various parts of the organization to ensure that we respond timely and with the expected quality to incidents (both inside and outside our platform) impacting our customers. You will also be instrumental for defining and providing input for further automating and taking to the next level our incident response tools.   Responsibilities Monitoring: Track internal performance and availability metrics using advance search tools. Make educated and timely decisions and respond to these alerts with the appropriate measures. Coordination: Coordinate all relevant internal stakeholders to provide appropriate response to issues. Communicate: Communicate internally and externally information around incidents. Process Optimization: Drive the ongoing growth of internal incident management processes and procedures in a fast paced environment. Collaboration: Work with individuals and teams across the organization to ensure the best possible merchant experience based upon your ongoing platform insights. Feedback: Serve as a feedback loop for the organization, gathering merchant feedback, trackig the evolution of merchant needs, and communicating these to the product team and and senior management.   Qualifications Motivation: Inspired by the potential for innovation in the payments space, and passionate in his/her drive to push boundaries and create value. Communication: Solid interpersonal skills and the ability to develop strong working relationships throughout the organization. Education: College degree in a technical field. Experience: Proven experience with direct contact with customers. Affinity with internet technologies is a plus (HTML / Javascript / PHP). Execution: A strategic and analytical thinker with the aptitude to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision. Flexibility: Previous exposure to environments rich in uncertainty and a resulting track record of successfully dealing with ambiguity. Comfortable producing quick results in a 24/7 environment. Global Perspective: Ability to interfacing with a global, multicultural team (excellent collaboration skills, culturally sensitive, adjusts his or her communication style to audiences).
Adyen New York, NY, USA
Jun 06, 2018
Full time
We make good choices to build an ethical business and drive sustainable growth for our merchants . This is the second point of our Adyen Formula, which is the foundation of our incredible culture and the way we work – and an essential guiding principle for our Merchant Operations team. Adyen is among the world’s most innovative and fastest-growing technology companies, working with leading Silicon Valley companies and some of the best-known global retail brands. We are looking for a Retail Roll Out Manager focused primarily on helping to improve and execute on the complex global roll-outs for the benefit of our US clients.  You will be: Working closely with clients’ project and technical teams as well as third parties such as technical integration partners to ensure that specific deliverables meet deadlines. Liaising with all parties within the delivery process to ensure that a client is fully prepared to deploy all stores in alignment with committed timescales. Working closely with internal and external Release Management teams to ensure that change processes are fully captured and agreed upon. Building relationships with internal and external stakeholders to ensure an effective management and communication of progress to all parties. Receiving and providing feedback to ensure that improvements can be made to any future projects. You have: Experience working on IT infrastructure projects. Excellent Project Management skills and the ability to lead and manage detailed, time-sensitive initiatives in a fast-paced environment with little supervision. Ability to interface seamlessly with a global team, adapting to International time constraints where appropriate. Clear understanding of the challenges of global commerce and the various components that are required of a client to be successful across different regions. 3 to 4 years of working experience and undergraduate (technical) degree. Education: College degree in a technical field. Must be willing to travel, both domestically and Internationally when required. Who we are Adyen is the payments platform of choice for many of the world's leading companies. The only provider of a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods, Adyen delivers frictionless payments across online, mobile, and in store. With offices around the world, Customers include Facebook, Uber, L'Oreal, Casper, Bonobos, Netflix, and Spotify.
Adyen Amsterdam, Netherlands
Jun 06, 2018
Full time
Adyen is looking for a Retail Roll Out Manager focused primarily on helping to improve and execute on the complex global roll-outs for the benefit of our french clients.  This role is based in our Amsterdam office but will require frequent travel to France. Adyen’s Unified Commerce philosophy gives clients a single platform on which to process all card payments, from in-store, to mobile app and e-commerce.  This flexibility is a major differentiator in the industry and a prime example of Adyen’s innovative approach to payments.  Physical point-of-sale deployments are complex affairs which provide substantial logistical challenges and due to our ongoing success in this area we are looking to add a Retail Roll Out Manager to our team in Amsterdam.  As an expert in delivering complex technical solutions, with experience in retail systems and superb project management skills, you will interact with internal and external stakeholders to create a seamless service deployment experience for clients looking to go live on our platform. You will be: Working closely with clients’ project and technical teams as well as third parties such as technical integration partners to ensure that specific deliverables are made available in alignment with deadlines. Liaising with all parties within the delivery process to ensure that a client is fully prepared to deploy all stores in alignment with committed timescales. Working closely with internal and external Release Management teams to ensure that change processes are fully captured and agreed. Building relationships with internal and external stakeholders to ensure an effective management and communication of progress to all parties. Receiving and providing feedback to ensure that improvements can be made to any future projects. You have: Experience working on IT infrastructure projects within a large global retailer preferable in the french market; Excellent Project Management skills and the ability to lead and manage detailed, time-sensitive initiatives in a fast-paced environment with little supervision; Ability to interface seamlessly with a global team, adapting to International time constraints where appropriate; Clear understanding of the challenges of global commerce and the various components that are required of a client to be successful across different regions; 3 to 4 years of working experience and undergraduate (technical) degree; Great fluency, both written and spoken in French; Must be willing to travel, both domestically and Internationally where required. At Adyen, we’re building a world-class group of talented and humble team players that can help take the company to the next level.  As part of the POS team, you will have the flexibility to drive initiatives and influence how we meet the needs of our enterprise clients.  If you’re passionate about the challenges of global payments and have the prior experience to hit the ground running, we’d love to talk to you.
Adyen San Francisco, CA, USA
Jun 06, 2018
Full time
Adyen is among the world’s most innovative and fastest-growing technology companies, working with leading Silicon Valley companies and some of the best-known global retail brands. We are seeking a passionate Junior Designer who is well versed with digital and print media. The ideal candidate is a rising design talent with the proven ability to create and produce final creative assets across the full spectrum of marketing tools: digital ads, landing pages, content, social, email, events and more. This is a full-time position in our San Francisco, CA office. Responsibilities   Create and produce final art files based on direction from designers and marketing campaign managers Design high-end Keynote presentations Provide graphic design support with a solid understanding of thoughtful layout and typography Review both digital and print proofs of projects with strong attention to detail Maintain clean and organized file structure Requirements 2-3 years brand/art/visual design experience at a design shop, ad agency, or internal brand team, BFA, BS, or MFA in Graphic Design or equivalent field is required Proficiency in all Adobe CC, Keynote, Sketch and MS Office required After Effects and/or dynamic presentation skills are a plus Meticulous attention to detail Ability to follow design instructions and implement brand guidelines You're a self-motivated, independent, good communicator committed to getting things done Along with your resume, please submit a link to your portfolio that highlights design and other relevant work that makes you proud. About Adyen: Adyen is the payments platform of choice for the world’s leading companies. The only provider of a modern end-to-end infrastructure connecting directly to Visa, MasterCard, and consumers' globally preferred payment methods, Adyen delivers frictionless payments across online, mobile, and in-store. With offices all around the world, Adyen serves more than 4,500 businesses, including 8 of the 10 largest U.S. Internet companies. Customers include Facebook, Uber, Netflix, Spotify, L'Oreal and Burberry.
Adyen Amsterdam, Netherlands
Jun 06, 2018
Full time
Adyen is looking for a Product Designer who will push boundaries, help Adyen catch up to our design standards and make a strong impact on product execution and quality. Adyen has traditionally been a developer-centric company, but this has been changing since 2013. Nowadays, the Adyen Design teams are full of passionate, talented and great designers and we’re looking for more team members. Acting as a satellite team within the company, we’re on an active mission to raise the bar with smart, delightful solutions that are focused around the needs of our (over) 5000 merchants and which align perfectly with our company priorities. We’re looking for team members who are hungry, passionate, open, are absolute team players and who are above average mindful about users and technology. Payment products generally aren’t easy. But at Adyen, it’s our priority to make them so and we feel incredibly responsible for that. An ideal candidate is someone who has an eye for detail, the ability to think and dream big, but who is also able to ship small - adding incremental value rather sooner than later. You have experience with designing for (seemingly) complex products, preferably on multiple platforms. You have the technical know-how to build out prototypes, whether that’s with code or visual tools to help you get there. You understand the need to experiment, to fail and can communicate and translate ideas both as crude as a whiteboard drawing or as fine as high fidelity, detailed interactions with animations. We value our merchants and team above anything else. You should be an excellent communicator, flexible, open-minded, self-initiating ( borderlining entrepreneurial), ready for a fast-paced environment and aim for the most inclusive of attitudes. You are comfortable working closely with other designers, researchers, developers, product managers, amongst other stakeholders that might be helpful for the challenge at hand. This is what you’ll be doing To understand qualitative and quantitative data insights and translating them into clear solutions To validate and substantiate your own work and ideas, to be the ultimate user advocate, collaborating with product managers to prioritize merchant needs and opportunities To push boundaries of UI/UX/visual execution and to try out new ideas (and fail) regularly. You have a strong ability to dream big and ship small; diverge in concepts and ideas, then converge to feasible and innovative designs Know how to present your work effectively and articulately communicate design choices to other designers and stakeholders To aim for high transparency, inviting and welcoming feedback and demonstrating an open attitude for collaboration. This is you 5+ years of working product design experience Ability to understand complex feature sets and think big Ability to design for multiple touchpoints (Web, iOS, Android, mobile web, email etc.) Ability to independently generate pixel-perfect production assets with a superb attention to detail Strong information design skills with a solid foundation in UX design principles Excellent oral and written communication skills. You’re not afraid to speak up or voice potentially controversial ideas that you think are important for our users A wizard with design tools: Sketch/Photoshop (and/or Figma) Extensive experience with at least one prototyping tool, such as: Framer, HTML/CSS/JSS, Principle, Invision, Figma, Axure, paper or whiteboard Ability to work well on an egoless, highly collaborative, and cross-functional team Ability to thrive in a fast-paced, dynamic environment. We give a lot of freedom and expect people to handle it well and to their best of intentions We offer you We offer a competitive salary, help with relocation and an exchange program to other offices around the world. What we’re actually most proud of is the fact we give you all the freedom you need to shape your own career path. Whether you want to move into a Sales position, take a training (internally or externally), develop yourself as a leader, get better at presenting or take a deep dive and specialise , we love any and every type of personal development and growth. Let’s grow together!
Adyen San Francisco, CA, USA
Jun 05, 2018
Full time
We   launch fast   and iterate.   This is the third point of our Adyen Formula, which is the foundation of our incredible culture and the way we work – and an essential guiding principle for our Marketing team.  We are the technology company redefining payments. We think out of the box on a global scale; we don’t hide behind email we pick up the phone. We talk straight without being rude, and we need you as a Marketing Specialist to share in our Adyen Formula as you assist in the development and execution of marketing programs, with a focus on the retail vertical and events. This role will span a wide range of marketing channels, including content marketing, lead generation, advertising, email, social and others to drive awareness and new sales pipeline.  What you’ll do Assist in marketing planning and execution for programs and events to support KPIs, including day-to-day management of the marketing calendar, creative work-back schedules for key program assets (such as collateral, video and digital ads), campaign reporting, and budget. Help deliver our promotional strategy to drive event attendance, including social and email campaigns, lead tracking and event recaps. Build out retail and event campaigns using Pardot, Salesforce and CMS tools. Manage event logistics for trade shows, partner events and Adyen events. Measure program effectiveness and recommend optimizations.   Who you are You have 2-3 years of experience in marketing, preferably launching and optimizing campaigns using marketing automation tools and Salesforce. You have a bias for action, are good with the details and can think analytically. You learn quickly and thrive in an unstructured environment – at Adyen, we create our own path and won’t be slowed down by “stewards” You love what you do and execute with a sense of humor, positive attitude and a team-oriented mindset. We include different people to sharpen our ideas so collaboration is key. You think globally and are excited to travel internationally and domestically up to 20% of your time. Who we are Adyen is the payments platform of choice for many of the world's leading companies. The only provider of a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods, Adyen delivers frictionless payments across online, mobile, and in store. With offices around the world, Customers include Facebook, Uber, L'Oreal, Casper, Bonobos, Netflix, and Spotify.
Adyen amst
Jun 05, 2018
Full time
Adyen is one of the world’s most fastest-growing technology companies, providing payment solutions for some of the largest brands in the world. We are currently looking for a dedicated Demand Generation Specialist to play an integral role in orchestrating and executing lead marketing programs. The Demand Generation Specialist will be responsible for creating innovative campaigns and identifying opportunities to not only acquire new leads but also nurture existing leads with personalized, relevant messaging. The position requires you to work from our HQ in Amsterdam, where you'll report to the Head of Marketing Europe, working cross functionally with other members of the marketing team as well as liaise closely with sales and sales support.  Our Ideal Demand Generation Specialist: You are passionate about technology and the latest innovations You are a strong communicator with a wide range of digital marketing skills. You have a hands-on mentality, with the ability to develop, implement, track and optimize new marketing initiatives across all digital channels. You are comfortable working closely with local and global marketing teams. You can easily ideate, create and deliver lead generation initiatives. You are highly organized with the ability to work on multiple tasks in fast-growing, quickly changing company. Responsibilities Formulating and executing strategies and tactics for email outreach, lead nurturing programs, campaign management, lead lifecycle management, and reporting on lead flow/progress. Main owner of Salesforce/Pardot for strategy and maintenance in coordination with relevant marketing and sales owners Work with sales teams and marketing to import any qualified leads into our CRM (Salesforce) including; data enrichment, cleaning and accuracy. Collaborate with local and global content marketing managers and design team to create supporting assets to implement across multiple platforms Create briefings and implement efficient project management to have all campaigns running according to schedule. Optimize and implement: SEA, Google AdWords and Display Network campaigns, newsletters and marketing automation. Website Demand Gen Integration – Collaborate with others in Marketing to craft landing pages to capture leads via downloadable assets, and other inbound marketing activities. Profile and qualifications Minimum of 5 years experience of lead campaign execution and marketing automation. Proven experience delivering creative and successful lead marketing campaigns to targeted audiences in a B2B environment with long lead cycles. Experience in working with data-driven optimizations. Monitor, Evaluate, Test and Learn. Working knowledge of CRM databases and marketing automation tools. Experience with Salesforce and Pardot a plus. Hands-on experience with SEA optimization. Proven ability to develop strategies and campaigns, execute, iterate and optimize. Ability to multi-task and prioritize responsibilities. A self motivated team player that loves to work in a global environment. Willingness to travel.
Adyen Shanghai, China
Jun 05, 2018
Full time
Ordering a pizza? Buying a pair of trainers? Watching a movie? Chances are Adyen is handling your payment. We are a fast-growing technology company, delivering seamless payment experiences to customers around the world.  Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, we enable businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in 185 transaction currencies all over the world. Over 4,000 businesses use the Adyen payment platform, including AliExpress,  JD.com , DH Gate, Didi, Ctrip, Ofo, Obike and Mobike . As a part of our skilled team in Shanghai,  we need you  to contribute to our growth in Asia-Pacific. The Technical Implementation Manager   works closely with the other APAC teams, such as Sales Managers and the Development team, but is part of our global Technical team. This position is based in Shanghai and reports to the Head of Implementation and Support APAC.  You will: Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices; Serve as the first line of support for merchant technical personnel, leveraging knowledge and expertise to troubleshoot technical problems and create the best possible merchant experience; Help merchants understand the benefits of the Adyen platform from a technical standpoint and in turn, understand and learn about the merchants’ requirements; Assist merchants of all sizes with their integration to Adyen end to end with a goal to increase their revenue and customer experience with the best customer journey and technical flow; Serve as a feedback loop for the organization, gathering merchant’s feedback, evaluating merchant needs, and communicating these to product and management personnel. You are: Creative: You are innovative, have strong analysis and problem solving capabilities and you are able to adapt to new processes and procedures quickly while dealing with various technical support requests; Technical: You have affinity with internet technologies and knowledge of customer relations technical processes (such as SQL / HTML / JavaScript / PHP); Skilled in Time Management: You have the ability to prioritise appropriately based on urgency, necessity and both internal and external requests; A Team Player: As the company grows, so does the need for a greater foundation. With a great team supporting them, our merchants can rest easy when queries arise; knowing they have someone to reach out to that will be able to personally take responsibility and find a resolution to their problem helping team members and colleagues alike; Hands-on experienced: You have worked with point-of-sale systems or e-commerce platforms such as Magento, Demandware, Hybris, IBM Websphere, Netsuite, etc.; Independent: You are committed and you have demonstrated an ability to maintain high levels of productivity with minimal supervision; Flexible: You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity; A good Communicator: You have the ability to interfacing seamlessly with a global, multicultural team (excellent collaboration skills, culturally sensitive, adjusts his or her communication style to audiences). Preferably you have: Payments experience: You have worked at a company or in the payments / Fintech space Programming skills: You have the abilities to write scripts and queries, PHP or Java code is a plus; Great language skills: You are fluent in English and Mandarin, additional languages such as Cantonese, Japanese, Korean are highly valued. Are you a cultural fit? At Adyen our people are our greatest asset. Our unique company culture attracts the smartest people, who take initiative & ownership, truly contributing to our exponential growth. We believe that people reach the utmost if we give them freedom, opportunities and responsibility to build Adyen. Our culture is very informal and direct. We talk straight without being rude. We are extremely customer centric . We believe in teamwork, and don’t like ego’s and hierarchy. When taking a decision we take them quickly but always involve others. We provide each other regular informal feedback and let everyone design their own growth path. Who are we? Adyen is a technology company that provides a single platform to accept payments anywhere in the world through any sales channel. Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, Adyen enables more than 4000 businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in over 150 transaction currencies. Adyen is headquartered in Amsterdam, with offices in Singapore, Shanghai, Sydney, Melbourne, San Francisco, New York, São Paulo, Mexico City, London, Paris, Berlin, Brussels, Stockholm and Madrid. Interested? We offer a competitive salary and great career opportunities within a global payments company. Become part of an international work environment and take your career to the next level.
Adyen Amsterdam, Netherlands
Jun 05, 2018
Full time
At Adyen our people are our greatest asset. Our unique company culture attracts the smartest people, who take initiative & ownership and can truly contribute to our fast growth. We believe that people reach the utmost if we give them freedom, opportunities and responsibility to build Adyen. Our culture is very informal and direct. We talk straight without being rude. We are extremely customer centric . We believe in teamwork, and don’t like egos and hierarchy. When taking a decision we take them quickly but always involve others to further improve. We provide each other regular informal feedback and let everyone design their own growth path.   About the Role Adyen's commitment to creating the best possible customer experience is unparalleled in our industry, and our Support team stands at the center of that commitment. Whether you are providing emergency technical support, reconfiguring a merchant’s settings, or optimizing internal processes to be more scalable or efficient, everything you do will be geared toward creating the best possible merchant experience. As a Support Engineer, you believe in the power of smart processes, love interacting with people both inside and outside the company, and are a single-minded advocate for our merchants. Responsibilities Customer Support: Serve as the first line of support for merchants through phone, email, and web-based ticket systems. Learn on the fly, diagnose problems quickly, and develop your skills to support an expanding team. Process Optimization: Drive the ongoing evaluation of support-related processes and procedures to ensure that customer support at Adyen is both effective and scalable. Analysis: Leverage support-related data from a variety of sources to identify and address opportunities for improvement. Knowledge Management: Be a key contributor to the company’s efforts to manage both internal and client-facing documentation, with a focus on scalable knowledge management practices. Collaboration: Work with individuals and teams across the organization to ensure the best possible merchant experience. Feedback: Serve as a feedback loop for the organization, gathering merchant feedback, evaluating the evolution of merchant needs, and communicating these to product and management personnel.  Qualifications Motivation: Inspired by the potential for innovation in the payments space, and passionate in his/her drive to push boundaries and create value. Language: fluent in English, additional language(s) are highly valued. Education: College degree and background in customer service (or relevant experience) Experience: At least 1 year of experience in a B2B customer service setting. Familiarity with and experience in managing relationships and expectations and basic project planning/management. Flexibility: Previous exposure to environments rich in uncertainty and a resulting track record of successfully dealing with ambiguity. Comfortable producing quick results in a 24/7 environment. Communication: Solid interpersonal skills and the ability to develop strong working relationships throughout the organization. Global Perspective: Ability to interfacing seamlessly with a global, multicultural team (excellent collaboration skills, culturally sensitive, adjusts his or her communication style to audiences). Technical: Affinity with internet technologies and knowledge of customer relations technical processes is a plus (such as SQL / HTML / Javascript / PHP).
Adyen São Paulo, Brazil
Jun 05, 2018
Full time
Adyen is looking for an English speaking Technical Support Engineer for the Support team in Sao Paulo. This person will operate as a first interface with many of Adyen’s merchants across the globe, working closely with both the Sales and Account Management teams. The ideal candidate is extremely merchant-focused and highly motivated by team success. Experience in a technology driven company is a definite plus. Responsibilities Support: provide support to merchants and provide troubleshooting and technical support via phone, web-based tools and email. Consulting: Advise merchants regarding the best implementation practices and also address specific merchants issues. Qualifications Background: Solid experience in problem analysis and resolution of software problems. Technical: Affinity with internet technologies and knowledge of customer relations technical processes (such as SQL / HTML / Javascript / PHP) Languages: Fluent in Portuguese and English, Spanish is a plus. Creative: Candidate will be innovative, have strong problem solving capabilities and is able to adapt to new processes and procedures quickly while dealing with many varied technical support requests. Independent: This person will also be committed, flexible, and have demonstrated an ability to maintain high levels of productivity with minimal supervision. Programming: Abilities to write scripts, PHP or Java code is a plus. Writing: Strong written and verbal communication skills. About Adyen Adyen is a technology company that provides a single platform to accept payments anywhere in the world through any sales channel. Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, Adyen enables businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in 187 transaction currencies. Over 3,500 businesses use the Adyen payment platform, including Facebook, Spotify, Groupon, Booking.com, and KLM. Adyen is headquartered in Amsterdam, with offices in San Francisco, São Paulo, Singapore, London, Paris, Berlin, Stockholm, Madrid, and Boston. Our company culture At Adyen our people are our greatest asset. Our unique company culture attracts the smartest people, who take initiative & ownership and can truly contribute to our fast growth. We believe that people reach the utmost if we give them freedom, opportunities and responsibility to build Adyen. Our culture is very informal and direct. We talk straight without being rude. We are extremely customer centric . We believe in teamwork, and don’t like egos and hierarchy. When taking a decision we take them quickly but always involve others to further improve. We provide each other regular informal feedback and let everyone design their own growth path.