Affirm

Based in San Francisco, California, Affirm is a financial services company that offers installment loans to consumers at the point of sale. Its aim is to improve the banking industry to be more accountable and accessible to consumers. Founded in 2012, Affirm lets shoppers pay for purchases across multiple months with transparent, fairly-priced fees built into every payment, and increases conversion and basket size for e-tailers at less than the cost of credit cards.

Affirm San Francisco, CA, USA
Jun 13, 2018
Full time
We’re looking for intelligent, driven professionals to join our Strategy & Analytics team. The team is responsible for leveraging data and market research to drive both real-time insights and long-term business strategy recommendations across the organization. The ideal candidate will have strong data warehousing and automation skills, as well as interpersonal skills to work cross-functionally and drive data governance and access. What You'll Do Partner cross-functionally with our Infrastructure, CS, and Analytics teams on projects to define and drive data governance standards and data democratization Design, implement, and manage tools and processes necessary to enable data-informed decision-making across the organization Establish data management best practices to ensure completeness, cleanliness, and consistency across the entire data lifecycle Ensure that our evolving data warehouse is in lockstep with our evolving analytics and reporting use cases, and partnering with our Infrastructure team to ensure the data warehouse scales with our growth Drive creation of operational metrics and KPIs to better understand data quality and operational efficiency What We Look For Passion and drive to disrupt both the retail and lending industry for the better 3+ years of relevant experience in data warehousing and ETL, automation and reporting, and data governance Strong data retrieval and handling skills using SQL and Python (or other scripting languages) Experience with Luigi or Airflow (or other similar workflow engines/ ETL tools) Strong interpersonal skills and ability to work in a team environment and cross-functionally Experience with Looker or Superset (or other business intelligence platforms) is desirable Ability to think creatively and critically and thrive in a fast-paced, dynamic, and often ambiguous work environment Enough laziness to find a faster way to do your least favorite tasks Humility and team player - you go out of your way to help teammates Bonus Points - prior experience/interest in predictive analytics & forecasting ABOUT AFFIRM   At Affirm we are using technology to re-imagine and re-build core parts of financial infrastructure to enable friendlier and more transparent financial products and services that improve lives.   We believe the financial industry is fundamentally broken. Not only is the core infrastructure built with technology from the 1970s, but there are a dwindling number of people who say "I trust my bank to look out for me". It doesn’t have to be this way, and it’s our mission to fix this problem.   We are based in San Francisco; founded by Max Levchin (founding CTO of PayPal), Jeff Kaditz (CDO DeNA/ngmoco), and Nathan Gettings (founding CTO of Palantir); and building a team of exceptionally talented people to join us on our mission.
Affirm San Francisco, CA, USA
Jun 13, 2018
Full time
We’re looking for intelligent, driven professionals to join our new Client Insights team. This client-facing team is responsible for setting growth plans for our live accounts, driving client analytics, and delivering client recommendations to current and prospect merchants. The ideal candidate will have strong analytical and problem solving skills, as well as interpersonal skills to work across the organization and with clients to drive forward recommendations. What You'll Do Build cross-functional relationships and partner with our Client Success, Sales, and Credit team to grow our existing portfolio of accounts and build best practices Optimize pricing strategy based on specific client needs Develop client relationships and drive conversations/recommendations to ensure best outcome for both the merchant and Affirm Provide recommendations for quarterly account planning and initiatives to drive largest growth and profitability impact across the portfolio Build weekly metrics and reporting to track portfolio progress and help ensure quarterly goals will be met Develop repeatable ROI models and analytics for merchants - determine right type of analysis and messaging based on audience and merchant segment Track and analyze and report performance of financing and marketing programs and A/B tests Build out consumer and marketing analytics/insights that are value add to our merchant partners and differentiate Affirm from competitors Maintain a strong understanding of our evolving data warehouse Become an expert in the retail POS financing and e-commerce space What We Look For Passion and drive to disrupt both the retail and lending industry for the better 1+ year of experience in a client-facing analytically-driven role (consulting, finance, analytics, etc.) Strong working knowledge of analytical tools, such as SQL, Python, R, and Excel Strong interpersonal skills and ability to work in a team environment and cross-functionally Ability to communicate findings and recommendations clearly to both technical and non-technical audiences A passion for finding insights in data and driving change based on those insights Ability to think creatively and critically and thrive in a fast-paced, dynamic, and often ambiguous work environment Enough laziness to find a faster way to do your least favorite tasks Humility and team player - you go out of your way to help teammates ABOUT AFFIRM   At Affirm we are using technology to re-imagine and re-build core parts of financial infrastructure to enable friendlier and more transparent financial products and services that improve lives.   We believe the financial industry is fundamentally broken. Not only is the core infrastructure built with technology from the 1970s, but there are a dwindling number of people who say "I trust my bank to look out for me". It doesn’t have to be this way, and it’s our mission to fix this problem.   We are based in San Francisco; founded by Max Levchin (founding CTO of PayPal), Jeff Kaditz (CDO DeNA/ngmoco), and Nathan Gettings (founding CTO of Palantir); and building a team of exceptionally talented people to join us on our mission.
Affirm San Francisco, CA, USA
Jun 13, 2018
Full time
The Sales Operations team is responsible for helping to create and drive strategy, methodology and approach, creating a more efficient and effective organization as a result. We work cross-functionally through the full funnel: marketing, conversion rate optimization, user onboarding, product upsells, and more to focus on the highest-impact areas that drive the business.We value working with teammates who achieve impact both on an individual level and in a collaborative team-oriented fashion – we drive impact while having fun doing so together. What You'll Do Lead analytical projects focused on driving customer and revenue growth, working closely with functions spanning Sales, Marketing, Product, Data Science, Credit, and Finance. Mine data and analytics at the prospect and customer level to gain a better understanding of their funnel and engagement behaviors, including impacts of growth, marketing, and conversion rate optimization strategies. Use exploratory data analysis techniques to identify meaningful relationships, patterns, or trends from complex structured and unstructured data sets. Develop dashboards that provide insights and visualization into channel and funnel performance relative to KPIs, projections, and historical performance. Analyze and determine key insights from business drivers, competitive environment, trends, and operating metrics. Partner closely with the Sales team to identify impactful business problems and translate them into relevant analyses and actionable insights. Maintain a strong understanding of our evolving data warehouse Become an expert in the retail POS financing and e-commerce space. What We Look For Passion and drive to disrupt both the retail and lending industry for the better. 3+ years of relevant experience in analytics and/or data mining. Strong working knowledge of analytical tools, such as SQL, Python, R, and Excel. Strong interpersonal skills and ability to work in a team environment and cross-functionally. Highly analytical mindset – you’re curious, quantitative, and insightful. Ability to think creatively and critically and thrive in a fast-paced, dynamic, and often ambiguous work environment Humility and team player - you go out of your way to help teammates. About Affirm   At Affirm we are using technology to re-imagine and re-build core parts of financial infrastructure to enable friendlier and more transparent financial products and services that improve lives.   We believe the financial industry is fundamentally broken. Not only is the core infrastructure built with technology from the 1970s, but there are a dwindling number of people who say "I trust my bank to look out for me". It doesn’t have to be this way, and it’s our mission to fix this problem.   We are based in San Francisco; founded by Max Levchin (founding CTO of PayPal), Jeff Kaditz (CDO DeNA/ngmoco), and Nathan Gettings (founding CTO of Palantir); and building a team of exceptionally talented people to join us on our mission.
Affirm San Francisco, CA, USA
Jun 13, 2018
Full time
Affirm provides honest financing options to consumers checking out at online stores. The Strategic Brands Senior Account Executive will identify and drive opportunities to build out our merchant business. This role will have a direct impact on top-priority, company-wide goals and will provide accelerated learning with a world-class team. WHAT YOU'LL DO Drive revenue and market share in a defined territory or industry vertical Develop and execute against a comprehensive account/territory plan Drive new business by finding and developing new leads Generate revenue by selling, managing, and developing client relationships Meet or exceed targets for revenue and sales activity Create & articulate compelling value propositions around Affirm solution Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals Manage pipeline and follow through with presentations, proposals and contracts Liaise with other teams and functions both administratively and as part of new launches, etc. WHAT WE LOOK FOR Bachelor's degree or equivalent experience 4+ years of closing experience on high performing sales teams Experience in investment banking, consulting, growth equity or retail e-commerce Proven experience using consultative approach to partner with ecommerce merchants (ideally tech/finance products) Driven to succeed and be able to work both independently and with a team to build your book of business Strong strategy, research, analysis, presentation and negotiation skills Strong knowledge, interest and experience in retail, startups and enterprise sized companies preferred Comfortable working with both internal teams and external partners Experience and/or comfort in managing deals and speaking with decision makers at e-commerce companies Willingness to step up to greater responsibility, strong desire to contribute to overall goals Excellent ability to communicate and extremely detail-oriented ABOUT AFFIRM   At Affirm we are using technology to re-imagine and re-build core parts of financial infrastructure to enable friendlier and more transparent financial products and services that improve lives.   We believe the financial industry is fundamentally broken. Not only is the core infrastructure built with technology from the 1970s, but there are a dwindling number of people who say "I trust my bank to look out for me". It doesn’t have to be this way, and it’s our mission to fix this problem.   We are based in San Francisco; founded by Max Levchin (founding CTO of PayPal), Jeff Kaditz (CDO DeNA/ngmoco), and Nathan Gettings (founding CTO of Palantir); and building a team of exceptionally talented people to join us on our mission.
Affirm San Francisco, CA, USA
Jun 13, 2018
Full time
The Sales Operations team is responsible for helping to improve sales strategy, methodology, and approach, creating a more efficient and effective sales organization as a result. We work cross-functionally through the full funnel: data-driven marketing, conversion rate optimization, user onboarding, product upsells, and more to focus on the highest-impact areas that drive the business. We value working with teammates who achieve impact both on an individual level and in a collaborative, team-oriented fashion – we drive impact while having fun doing so together.   THE CHALLENGE: You’ll collaborate in building out and scaling our Salesforce instance and other sales tools for a high growth Sales organization. You’ll succeed by working cross functionally to ensure tools and processes are optimized to meet the current business requirements. You’ll need to be a problem solver and leverage the resources at your disposal to continue to support and drive overall company initiatives.   THE ROLE: The Salesforce Administrator is responsible for design, architecture, development, and ongoing support of our enterprise Salesforce.com  (SFDC) solution that supports our Sales organization.  We need someone who is driven, business-minded, and technically strong. What You'll Do Provide day to day SFDC platform and user support Work cross-functionally to maintain and improve upon SFDC integrations with both internal and third party systems Work closely with business partners to review operational processes and identify inefficiencies and opportunities for automation Design, develop and configure customized solutions using the full Salesforce toolset including  validation rules, workflows, processes builders, flows, approval process, apex, and visualforce. Manage and run all stages of project implementations from business and technical requirements gathering to post deployment support Create and maintain detailed documentation for technical designs, project plans, deployments and training documents Develop reporting and dashboard functions as well as provide business intelligence analytics What We Look For BA/BS or equivalent experience required 4+ years of experience as SFDC Administrator, Developer or System Analyst Experience working with Gainsight preferred. Demonstrated experience with integration of SFDC with other systems (central authentication, database exports/imports, LDAP, CRM, etc.) Hands on experience with Apex, Visualforce Pages, Visualforce Components & Controllers,  Force.com platform preferred Experience with use of the  Salesforce.com  APIs to integrate  Salesforce.com  with other tools preferred Salesforce Certified Advanced Administrator ABOUT AFFIRM   At Affirm we are using technology to re-imagine and re-build core parts of financial infrastructure to enable friendlier and more transparent financial products and services that improve lives.   We believe the financial industry is fundamentally broken. Not only is the core infrastructure built with technology from the 1970s, but there are a dwindling number of people who say "I trust my bank to look out for me". It doesn’t have to be this way, and it’s our mission to fix this problem.   We are based in San Francisco; founded by Max Levchin (founding CTO of PayPal), Jeff Kaditz (CDO DeNA/ngmoco), and Nathan Gettings (founding CTO of Palantir); and building a team of exceptionally talented people to join us on our mission.
Affirm San Francisco, CA, USA
Jun 13, 2018
Full time
Affirm provides honest financing options to consumers on leading e-commerce sites, and helps retailers significantly increase sales through higher conversion rates, larger basket sizes, and more new-to-file and repeat customers. The Manager of Business Development will identify, engage, secure and manage partnerships with industry leaders in the e-commerce vendor ecosystem. This role will have a direct impact on top-priority, company-wide goals and will provide accelerated learning with a world-class team.   This role reports into our VP of Business Development and is based in our San Francisco HQ. WHAT YOU'LL DO Help design and build the Affirm Marketing Partner ("AMP") network of partners that offer marketing technologies and services to retailers Help drive relationships with e-commerce platforms, order management and payment gateway platform partners Work with Partner Marketing to design, develop and execute co-marketing partner programs that include joint events, webinars, blog posts, education sessions and case studies Liaise with other teams and functions both administratively and as part of new launches, etc.   WHAT WE LOOK FOR Bachelor's degree (or equivalent experience) with 1+ years of experience within the retail e-commerce market Business experience of 3+ years in customer- or partner-facing roles Driven to succeed and be able to work both independently and with a team to build your partner relationships Strong strategy, research, analysis, presentation and negotiation skills Strong knowledge, interest and experience in retail Comfortable working with both internal teams and external partners Experience and/or comfort in managing deals and speaking with decision makers at e-commerce partner companies Willingness to step up to greater responsibility, strong desire to contribute to overall goals Excellent ability to communicate and extremely detail-oriented
Affirm San Francisco, CA, USA
Jun 13, 2018
Full time
Affirm provides honest financing options to consumers checking out at online stores. The Business Development Associate will work on the Strategic Brands team, helping the BD and Sales team identify and drive opportunities to build our business. This role will have a direct impact on top-priority organizational goals and will provide accelerated learning with a world-class team. What You'll Do Drive new business by identifying, qualifying, and developing new partnership opportunities for Affirm Collaborate closely with Account Executives and the rest of the Sales & BD team to strategize creative outreach campaigns and determine priority of outreach based on potential impact Manage the first stages of the Sales & Business Development pipeline by performing initial outreach and nurturing leads through various inbound channels, including phone, email and social Engage potential partners about their goals and challenges, and educate them on the value of Affirm Develop best practices and efficient processes for growing our merchant partner base Contribute significantly to Affirm’s growth as we scale our core business and product What We Look For Bachelors Degree or equivalent experience Strong passion for E-commerce Ability to work closely with multiple non-sales teams internally; credit, legal, operations, etc. 0 to 6 months of prior work experience Passion and drive to change consumer banking for the better The desire to pursue a role in sales, and the drive to be successful Grit. Lots of grit. You need to embrace challenges and be willing to work hard to achieve audacious goals Excellent ability to communicate, extremely detail-oriented Organized mindset and an ability to manage time effectively Ability to think creatively and critically and thrive in a fast-paced, dynamic, and often ambiguous work environment Willingness to step up to greater responsibility, strong desire to contribute to overall goals ABOUT AFFIRM   At Affirm we are using technology to re-imagine and re-build core parts of financial infrastructure to enable cheaper, friendlier and more transparent financial products and services that improve lives.   We believe the financial industry is fundamentally broken. Not only is the core infrastructure built with technology from the 1970s, but there are a dwindling number of people who say "I trust my bank to look out for me". It doesn’t have to be this way, and it’s our mission to fix this problem.   We are based in San Francisco; founded by Max Levchin (founding CTO of PayPal), Jeff Kaditz (CDO DeNA/ngmoco), and Nathan Gettings (founding CTO of Palantir); and building a team of exceptionally talented people to join us on our mission.
Affirm San Francisco, CA, USA
Jun 13, 2018
Full time
Affirm provides honest financing options to consumers checking out at online stores. The Strategic Brands Account Executive will identify and drive opportunities to build out our merchant business. This role will have a direct impact on top-priority, company-wide goals and will provide accelerated learning with a world-class team. WHAT YOU'LL DO Drive revenue and market share in a defined territory or industry vertical Develop and execute against a comprehensive account/territory plan Drive new business by finding and developing new leads Generate revenue by selling, managing, and developing client relationships Meet or exceed targets for revenue and sales activity Create & articulate compelling value propositions around Affirm solution Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals Manage pipeline and follow through with presentations, proposals and contracts Liaise with other teams and functions both administratively and as part of new launches, etc. WHAT WE LOOK FOR Bachelor's degree or equivalent experience 1+ years of closing experience on high performing sales teams Experience in investment banking, consulting, growth equity or retail e-commerce Proven experience using consultative approach to partner with ecommerce merchants (ideally tech/finance products) Driven to succeed and be able to work both independently and with a team to build your book of business Strong strategy, research, analysis, presentation and negotiation skills Strong knowledge, interest and experience in retail, startups and enterprise sized companies preferred Comfortable working with both internal teams and external partners Experience and/or comfort in managing deals and speaking with decision makers at e-commerce companies Willingness to step up to greater responsibility, strong desire to contribute to overall goals Excellent ability to communicate and extremely detail-oriented ABOUT AFFIRM   At Affirm we are using technology to re-imagine and re-build core parts of financial infrastructure to enable friendlier and more transparent financial products and services that improve lives.   We believe the financial industry is fundamentally broken. Not only is the core infrastructure built with technology from the 1970s, but there are a dwindling number of people who say "I trust my bank to look out for me". It doesn’t have to be this way, and it’s our mission to fix this problem.   We are based in San Francisco; founded by Max Levchin (founding CTO of PayPal), Jeff Kaditz (CDO DeNA/ngmoco), and Nathan Gettings (founding CTO of Palantir); and building a team of exceptionally talented people to join us on our mission.
Affirm San Francisco, CA, USA
Jun 13, 2018
Full time
Do you love customer development and shipping products with immediate impact at scale? The retail product team builds our market leading point of sale lending products at the intersection of e-commerce and financial technology. We are seeking an outstanding product manager who can deeply understand the needs of our retail partners and consumers to build our next generation of honest financial products.  What You'll Do Understand the needs of our consumers and retail partners to be their advocate Be an expert on our customers, product, market and competitors Define new products and features with specs, wireframes, and product flows Collaborate across functions – including engineering, design, sales, customer success and legal – to successfully launch and scale our products Define key metrics for success and analyze the user impact of product features Use controlled experiments and user testing to assess product effectiveness What We Look For Passion and drive to change consumer finance for the better Track record of successfully launching and growing software products and services Experience in a B2B facing product role in e-commerce, payments or SAAS products is a plus Clear and compelling in written and verbal communication Obsesses over getting the details right but knows how to ship on time Driven to question assumptions and validate hypotheses Familiarity with SQL and Excel for product analysis At Affirm we are using technology to re-imagine and re-build core parts of financial infrastructure to enable friendlier and more transparent financial products and services that improve lives.   We believe the financial industry is fundamentally broken. Not only is the core infrastructure built with technology from the 1970s, but there are a dwindling number of people who say "I trust my bank to look out for me". It doesn’t have to be this way, and it’s our mission to fix this problem.   We are based in San Francisco; founded by Max Levchin (founding CTO of PayPal), Jeff Kaditz (CDO DeNA/ngmoco), and Nathan Gettings (founding CTO of Palantir); and building a team of exceptionally talented people to join us on our mission.
Affirm San Francisco, CA, USA
Jun 13, 2018
Full time
Do you love building simple but amazing products that help people live a better financial life? We’re looking for an outstanding consumer oriented product manager to define the future of financial services and work closely with our team on building it today. What You'll Do Build innovative financial products in a cross-functional team Deeply understand the needs and problems of our users Be an expert on our product, market and competitors Define features with specs, wireframes, and flows Collaborate across functions – including engineering, design, finance, risk, sales and legal – to successfully launch and scale our products Analyze the user impact of product features and define key metrics for success What We Look For 3+ years of consumer internet product management experience Track record of successfully launching and growing consumer internet products Balances outstanding user insight with high analytical rigor Driven to question assumptions and validate hypotheses Obsesses over getting the product details right but knows how to ship on time Able to influence and inspire a cross-functional team to reach ambitious goals Clear and compelling in written and spoken communication ABOUT AFFIRM   At Affirm we are using technology to re-imagine and re-build core parts of financial infrastructure to enable cheaper, friendlier and more transparent financial products and services that improve lives.   We believe the financial industry is fundamentally broken. Not only is the core infrastructure built with technology from the 1970s, but there are a dwindling number of people who say "I trust my bank to look out for me". It doesn’t have to be this way, and it’s our mission to fix this problem.   We are based in San Francisco; founded by Max Levchin (founding CTO of PayPal), Jeff Kaditz (CDO DeNA/ngmoco), and Nathan Gettings (founding CTO of Palantir); and building a team of exceptionally talented people to join us on our mission.
Affirm San Francisco, CA, USA
Jun 13, 2018
Full time
Do you love building simple but amazing products that help people live a better financial life? We’re looking for an outstanding consumer oriented product manager to define the future of financial services and work closely with our team on building it today. What You'll Do Build innovative financial products in a cross-functional team Deeply understand the needs and problems of our users Be an expert on our product, market and competitors Define features with specs, wireframes, and flows Collaborate across functions – including engineering, design, finance, risk, sales and legal – to successfully launch and scale our products Analyze the user impact of product features and define key metrics for success What We Look For 3+ years of consumer internet product management experience Track record of successfully launching and growing consumer internet products Balances outstanding user insight with high analytical rigor Driven to question assumptions and validate hypotheses Obsesses over getting the product details right but knows how to ship on time Able to influence and inspire a cross-functional team to reach ambitious goals Clear and compelling in written and spoken communication ABOUT AFFIRM   At Affirm we are using technology to re-imagine and re-build core parts of financial infrastructure to enable cheaper, friendlier and more transparent financial products and services that improve lives.   We believe the financial industry is fundamentally broken. Not only is the core infrastructure built with technology from the 1970s, but there are a dwindling number of people who say "I trust my bank to look out for me". It doesn’t have to be this way, and it’s our mission to fix this problem.   We are based in San Francisco; founded by Max Levchin (founding CTO of PayPal), Jeff Kaditz (CDO DeNA/ngmoco), and Nathan Gettings (founding CTO of Palantir); and building a team of exceptionally talented people to join us on our mission.
Affirm San Francisco, CA, USA
Jun 13, 2018
Full time
We’re looking for an outstanding product manager who can imagine the future of consumer finance and work closely with our team on building it. What You'll Do Understand the needs of our users to be their advocate Be an expert on our customers, product, market and competitors Define new products and features with specs, wireframes, and product flows Collaborate across functions – including engineering, design, finance, risk, sales and legal – to successfully launch and scale our products Analyze the user impact of product features and define key metrics for success Optimize user flows using controlled experiments and user testing What We Look For Passion and drive to change consumer finance for the better Track record of successfully launching and growing software products and services Clear and compelling in written and verbal communication Obsesses over getting the details right but knows how to ship on time Driven to question assumptions and validate hypotheses Familiarity with SQL and Excel for product analysis Experience with consumer finance, mobile apps, payments or e-commerce is a plus ABOUT AFFIRM   At Affirm we are using technology to re-imagine and re-build core parts of financial infrastructure to enable friendlier and more transparent financial products and services that improve lives.   We believe the financial industry is fundamentally broken. Not only is the core infrastructure built with technology from the 1970s, but there are a dwindling number of people who say "I trust my bank to look out for me". It doesn’t have to be this way, and it’s our mission to fix this problem.   We are based in San Francisco; founded by Max Levchin (founding CTO of PayPal), Jeff Kaditz (CDO DeNA/ngmoco), and Nathan Gettings (founding CTO of Palantir); and building a team of exceptionally talented people to join us on our mission.
Affirm San Francisco, CA, USA
Jun 13, 2018
Full time
When we think of the good life, most of us picture ourselves doing more of the things we love. There’s only one problem: Money’s tight.   Credit was supposed to fix this—we could get that camping gear or that dSLR today, even if we didn’t have the cash in hand. But when lenders saw how profitable it was to nickel-and-dime their customers, we found ourselves under a mountain of debt and no closer to the life we wanted. That’s why Affirm built an honest and lightning-fast way to pay over time for the things you love—without racking up debt. We charge a fixed amount of interest, so you’ll never pay a penny more than you agree to up front...even if you’re late. You’ll find us on many of your favorite sites like Expedia, Wayfair, and Casper, and with our app, you can now use Affirm to pay over time anywhere you want. With a +82 NPS score, consumers are singing our praises, but we’ve found that merchants love us just as much for the customers we bring them.   This is a pretty awesome story, but we haven’t done a great job of telling it so far. That’s why we’re working on a full-bore rebrand, and why we need your help building out an iconic brand story and brand voice across all our marketing touchpoints—both B2C and B2B.   There will be plenty of variety in this role. In addition to your core responsibilities you’ll be asked to lend your creative copywriting to other aspects of our product and brand, and there will be some flexibility to focus on areas of interest. Because Affirm’s content strategy team is still small, you’ll get the chance to be the primary contributor on multiple prominent properties. You’ll be an ideal fit for this role if you’re bursting at the seams with creative ways to bring our new brand voice to life. What You'll Write Copy For Emails Social media Web pages and landing pages Video Other areas of interest What We Look For Lots of creativity Passion for Affirm’s mission Strong command of grammar Great collaboration skills Ability to operate with minimal oversight Pride in your work Ability to understand and apply legal guidance Relevant work samples
Affirm San Francisco, CA, USA
Jun 13, 2018
Full time
When we think of the good life, most of us picture ourselves doing more of the things we love. There’s only one problem: Money’s tight.   Credit was supposed to fix this—we could get that camping gear or that dSLR today, even if we didn’t have the cash in hand. But when lenders saw how profitable it was to nickel-and-dime their customers, we found ourselves under a mountain of debt and no closer to the life we wanted. That’s why Affirm built an honest and lightning-fast way to pay over time for the things you love—without racking up debt. We charge a fixed amount of interest, so you’ll never pay a penny more than you agree to up front...even if you’re late. You’ll find us on many of your favorite sites like Expedia, Wayfair, and Casper, and with our app, you can now use Affirm to pay over time anywhere you want. With a +82 NPS score, consumers are singing our praises, but we’ve found that merchants love us just as much for the customers we bring them.   This is a pretty awesome story, but we haven’t done a great job of telling it so far. That’s why we’re working on a full-bore rebrand, and why we need your help building out an iconic brand story and brand voice across all our customer touchpoints—both B2C and B2B.   There will be plenty of variety in this role. In addition to your core responsibilities you’ll be asked to lend your writing skills to other aspects of our product and brand, and there will be some flexibility to focus on areas of interest. Because Affirm’s content strategy team is still small, you’ll get the chance to be the primary contributor on multiple prominent properties. You’ll be an ideal fit for this role if you’re bursting at the seams with creative ways to bring our new brand voice to life. You'll Write Copy For Marketing and operational emails Website Customer portals Agent tools Social media Web pages and landing pages Video Other areas of interest What We Look For Creativity Passion for Affirm’s mission Ability to write for a variety of channels Strong command of grammar Great collaboration skills Ability to operate with minimal oversight Pride in your work Ability to understand and apply legal guidance At Affirm we are using technology to re-imagine and re-build core parts of financial infrastructure to enable friendlier and more transparent financial products and services that improve lives.   We believe the financial industry is fundamentally broken. Not only is the core infrastructure built with technology from the 1970s, but there are a dwindling number of people who say "I trust my bank to look out for me". It doesn’t have to be this way, and it’s our mission to fix this problem.   We are based in San Francisco; founded by Max Levchin (founding CTO of PayPal), Jeff Kaditz (CDO DeNA/ngmoco), and Nathan Gettings (founding CTO of Palantir); and building a team of exceptionally talented people to join us on our mission.
Affirm San Francisco, CA, USA
Jun 13, 2018
Full time
Affirm is growing, and so is our Talent Team! We need a high-energy Technical Sourcer who shares our philosophy that finding high-quality Engineering talent requires innovative, out-of-the-box thinking versus traditional reactive methods.  As the first impression of our company, you'll need to be able to relay a compelling picture of our company, vision, culture and responsibilities to prospective candidates, and be fearless in pursuing great candidates. What you'll do Strategize different ways to build candidate pipelines and execute on tactical research, referral generation, events and sourcing campaigns   Support company hiring goals by building a pipeline for priority roles Partner with leadership to understand the competitive landscape and gather insightful recruiting data Qualify and engage candidates for relevant openings Implement creative sourcing strategies to achieve hiring goals What we look for 2+ years of sourcing experience for fast growing startup with high standards, some experience with diversity sourcing preferable Proven track record for successfully identifying and hiring exceptional candidates in high growth environments Experience in creative sourcing through multiple channels (web, social/professional networks, etc.) Solid tech and industry knowledge with ability to understand relevant tech skills, target companies, conferences, open source communities Excellent verbal and communication skills BS/BA degree preferred (CS-related would be a bonus)
Affirm San Francisco, CA, USA
Jun 13, 2018
Full time
Affirm is growing, and so is our Talent Team! We need a dynamic Business Sourcer who shares our philosophy that finding high-quality talent requires innovative, out-of-the-box thinking versus traditional reactive methods. As the first impression of our company, you'll need to be able to relay a compelling picture of our team, vision, culture and responsibilities to prospective candidates, and be fearless in pursuing great new Affirmers!   The Business talent team makes sure that the candidate experience is enhanced by a top-notch  hiring process. We take great pride in a fast but thoughtful approach and our philosophy of quick and consistent communication with all candidates. We are passionate about building a diverse and inclusive team and we need someone on our growing team who shares these values! What you'll do Team up with hiring managers for all business teams (Finance, Revenue, Legal, Marketing, Operations, etc.)  to build strategies and candidate pipeline for current and future roles You’ll be instrumental in sourcing great candidates to our quarterly business recruiting events and will help the team strategize on themes, venues and the content necessary to attract the right people for Affirm Support company hiring goals by building a candidate pipeline for high-priority roles and extended network for our volume hires Partner with leadership to understand the competitive landscape and gather insightful recruiting data that will inform your sourcing approach Source and engage candidates with a personal touch that aligns with Affirm's core values Craft creative and compelling emails and nurture campaigns that will attract discerning prospective candidates Who you are 2+ years of recruiting team experience (coordinating, recruiting, sourcing) for a fast growing startup with impeccable standards Passion for building a diverse and inclusive team Proven track record for successfully identifying and hiring exceptional candidates in high-growth environments Experience with creative sourcing through multiple channels (web, social/professional networks, search strings, etc.) - In essence, you go above and beyond just LinkedIn Persistent curiosity and desire to learn the in’s and out’s of our business A fun, optimistic and collaborative teammate who pitches in wherever necessary Excellent ambassador for the company - professional, articulate, and knowledgeable Strong project management skills - prioritization might be your superpower Ability to think creatively and critically while thriving in a fast-paced, dynamic, and often ambiguous work environment Excellent written and verbal communication skills
Affirm San Francisco, CA, USA
Jun 13, 2018
Full time
At Affirm, we truly understand that learning is critical to our success. We are seeking an inspiring and accomplished Senior Learning and Development Partner to join our Talent Development Team and build exceptional learning experiences for Affirmers. The Talent Development Team helps Affirmers solve real business problems to drive business success - that means that we need to understand where Affirm is going, how people work, and what they need to be successful. To do this, you’ll partner closely with our People Team, business leaders, people managers, and external partners. This role reports to the Head of Talent Development. What you'll do Learning programs:  Lead the design and implementation of Affirm’s core learning programs including employee on-boarding, manager on-boarding and all manager effectiveness programs. Understand business needs:  Be curious and proactively seek to understand our business, our strategy, and what makes Affirmers tick. Use a mix of qualitative and quantitative assessment tools to identify performance gaps, and align with stakeholders on learning objectives and success metrics. Design:  Use deep expertise to design impactful and engaging solutions. Utilize a range of approaches including workshops, coaching circles, micro-learning, digital learning and assessment tools. Leverage external partners in a targeted way that still preserves our need to be scrappy. Facilitation:  Adapt your style to the needs of our learners, meet them where they’re at, and help employees feel supported and engaged. Program Management:  Manage programs from start to finish with attention to every detail along the way. This includes excelling in scoping, planning, cross-team collaboration, execution and measuring success. Ensure the whole organization understands how we onboard Affirmers and develop our managers, including who to go to, the process, what they’ll learn, expectations etc. Evaluation:  Ensure every program has a clear evaluation strategy in place. Track and regularly report on program impact. Share metrics and insights with the People Team and business leaders so that we can take a systems thinking approach. What we look for Passionate and experienced learning professional who combines strong business acumen with leading-edge learning expertise. 7+ years of L&D experience in roles of increasing complexity/scope; have a deep expertise in management development. Bachelor's Degree in Organizational Behavior or equivalent experience. Master facilitation and design skills; proven ability to design and deliver world-class learning programs. Experience establishing a digital learning strategy. Ability to influence effectively at all levels and across all functions. Ability to define the process while keeping things light and adaptable. Outstanding program management skills. Strong ability to communicate clearly and concisely both verbally and in writing. Previous experience working in fast-paced environments and navigating scale.
Affirm San Francisco, CA, USA
Jun 13, 2018
Full time
We are looking for a passionate People Operations Lead to join our growing team! This role is designed to help us optimize our people processes as we grow and provide an amazing experience for our employees. The ideal candidate is someone who has equal parts strategic mindset, program management, and analytical skills to make Affirm the best possible work environment. What you'll do Identify opportunities to simplify and resolve complex challenges within People Operations Refine processes and drive improvements Develop strategy and manage activities across the employee lifecycle, including on-boarding, compensation, employee engagement, retention initiatives, and more Analyze surveys and metrics that will drive organizational health, including people dashboards and diversity & inclusion analyses (e.g., pay equity, demographic deep dives, etc.) Provide exceptional program management support, including: Collaborating with and keeping cross-functional partners appropriately engaged and up- to-date; proactively resolving project, design, or resource issues Design and execute people program activities Communicate actionable and analytical insights based on your research Measure and evaluate our people programs to ensure they are supporting the business, helping our employees thrive, and championing our diversity, inclusion, and equity initiatives Solicit feedback and utilize data to further improve our culture and drive our business forward Assist with the communication and rollout of new or updated programs and policies What we look for 6+ years of experience working in a People Operations or Human Resources capacity Experience working in a project or program management capacity Experience working with and analyzing large data sets to solve problems or drive insights in the People space Previous experience diagnosing organizational challenges and working collaboratively to drive solutions Ability to work cross-functionally to improve processes and strategies Ability to engage, influence, and facilitate discussions with senior-level leadership about complex topics
Affirm San Francisco, CA, USA
Jun 12, 2018
Full time
Affirm aims to provide better financial products to improve the lives of consumers. We have grown since our inception and are looking for a Training and Development Specialist who will join us to scale the Operations team in our hyper-growth stage.  The Training and Development Specialist will ensure the customer-facing teams’ readiness to support new products and services. This is a full time role in our San Francisco Headquarters.    WHAT YOU'LL DO Manage the delivery of changes to Affirm’s products and services to minimize risk and achieve high reliability, adoption and uptake from customer care agents Create and maintain training curriculum, including onboarding and refresher training on product and tool knowledge, operational processes, talking points and compliance requirements Manage training curriculum on the agent knowledge base and support training and process escalations from call center teams Participate in quality calibrations and the development of quality evaluations to ensure customer care agents are meeting Affirm’s quality standards Monitor agent complaints and coaching opportunities to ensure the effectiveness of training resources Conduct Training Needs Analysis to identify gaps in training curriculum as well as opportunities to enhance product, agent tooling and processes Conduct post-mortem after change has been delivered to identify lessons learned and improvement opportunities    WHAT WE LOOK FOR Bachelor’s degree  Previous change management and/or training experience Understanding of training principles, tools and best practices Passion and drive to change consumer banking for the better Team player with the ability to collaborate and be sensitive of others Excellent listening and problem-solving skills with keen attention to detail and organizational skills Proactive thinking, constantly seeking improvement opportunities in work Excellent verbal and written communication skills, including training content development and presentations Willingness to travel
Affirm San Francisco, CA, USA
Jun 12, 2018
Full time
As a company that underwrites and services loans, we understand that fraud prevention and exceptions handling are crucial to our business. The Risk Operations Trainer will ensure that the Risk Operations team is fully equipped to assess complex cases in an effort to detect and prevent fraud and financial crimes. WHAT YOU'LL DO Design training curriculum and continuous improvement program to successfully onboard and develop Risk Operations teammates who use various monitoring systems, tools and reports to execute counter measures to identify questionable transaction patterns that may indicate common fraud scenarios Facilitate onboarding and ongoing training to enable the team’s ability to meet their goals Establish quality assurance program to catch and correct wrong behaviors and/or identify product, process or policy enhancements Create and maintain knowledge base and learning resources  Manage the delivery of product, process and policy changes by reviewing product specs, analyzing existing processes, collaborating with key stakeholders and documenting procedures   WHAT WE LOOK FOR Bachelor’s degree  Previous change management and/or training experience Understanding of training principles, tools and best practices Passion and drive to change consumer banking for the better Team player with the ability to collaborate and be sensitive of others Excellent listening and problem-solving skills with keen attention to detail and organizational skills Proactive thinking, constantly seeking improvement opportunities in work Excellent verbal and written communication skills, including training content development and presentations Willingness to travel