Atom Bank

Atom Bank is a mobile banking application that offers a range of personal and business banking products. Users can login using face and voice recognition and receive support from a 24/7 customer service team. The application, available on iPad and iPhone devices, was launched in March 2014 and its operations are based in Durham, the United Kingdom.

Atom Bank Durham, United Kingdom
Aug 08, 2017
Full time
Role description: Atom are at a significant stage of their development to become the UK’s leading, mobileonly bank. We are looking for experienced and motivated technologists who possess a unique balance of technical depth and strong interpersonal and writing skills. In this role you will partner with business and technical teams to craft highly scalable, flexible, and resilient solutions that address customer use cases and accelerate the adoption of Atom. As trusted customer advocates, the Solutions Architecture team helps the organization to understand best practices around solutions that align to business outcomes. You will help shape and execute a strategy to build solutions for a broad range of customer use cases for retail and business banking customers. The ability to connect technology with measurable business value is critical to the Solutions Architecture team. You should also have a demonstrated ability to think strategically about business, products, and technical challenges. With that, we recognise the importance and role that architecture will play in that journey. The role of the solution architect is an enterprise-wide one and links business mission, strategy and processes of an organisation to its technology strategy and documents this using multiple architectural models that show how Atom transitions from its current state to meet the future needs of the organisation in a sustainable and adaptable manner. The ideal candidate must have the ability to produce innovative strategic technology roadmaps, communicate the approach effectively to senior stakeholders and balance delivery of early business value with strategic progression. Proven ability for driving change through adoption of appropriate technology and design principles. Key accountabilities/responsibilities: • As a member of the solutions team, you will develop solutions that help customers build and migrate applications, software and services on the Atom platform • Participate in deep architectural discussions to ensure solutions are designed for successful deployment into various environments • Conduct one-to-few and one-to-many training sessions with the business development, marketing, training, and technical teams to transfer knowledge of customer solutions • Ensure solutions are packaged in an easily consumable and repeatable way for customers and internal teams including marketing, solutions architecture, and support • Capture and share best-practice knowledge amongst the solutions architect community • Author or otherwise contribute to Atom customer-facing publications such as whitepapers, solutions marketing, reference architectures, and reference implementations • Build deep relationships with senior technical individuals within Atom and partners Essential capabilities/experience: • RFP/Vendor-selection experience • Experience working for other mobile businesses • Strong mobile development understanding • Strong working knowledge of architectural frameworks including TOGAF, BIAN, eTOM • Technical line of business software application architecture. • Ability to work independently and with a diverse stakeholder population from all levels of the organisation • Excellent (exceptional, even) communication skills – succinct, clear and effective written and verbal material is critical. • Agile architecture Desirable capabilities/experience: • 5+ years design/implementation/consulting experience with distributed applications • 3+ years’ experience in infrastructure architecture, database architecture and networking • Working knowledge of software development tools and methodologies • Presentation skills with a high degree of comfort with both large and small audiences • Strong written communication skills • High level of comfort communicating effectively across internal and external organization
Atom Bank Durham, United Kingdom
Aug 08, 2017
Full time
Role description: To be a project manager at Atom bank you need to flexible, be able to work with multiple methodologies across our partner ecosystems, build successful relationships within and outside the organisation and show a strong determination to shape and deliver projects. If you can bring all this with a demonstrable energy and ability to fit into a fun, creative and dynamic culture then this role is for you. As Regulatory Project Manager you will be responsible for defining the annual delivery, programme, completing project plans and driving the on-time and right first-time delivery of business and regulatory requirements. You will be responsible for setting up and running project governance to drive high quality outcomes. You will be expected to operate across business and technical domains, ensuring that all parties are aligned to requirement and results. You will also be responsible for setting and managing project delivery costs. Experience of regulatory delivery in financial services would be an advantage, however it is not a prerequisite. If you can show that you are a quick learner and willing to invest in your knowledge and combine this with strong and determined project management, we want to hear from you. Key accountabilities/responsibilities: • Lead planning and/or implementation of projects. Active participate in the design and/ or testing phases. • Lead the implementation of a release including deployment rehearsals, internal and customer communications and event management • Facilitate the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress; and provide corrective supervision if necessary. • Responsibility for assembling the project resourcing; for their technical or functional development, performance and during the project or projects. • Manage project budget and resource allocation. • Facilitate the definition of service levels and customer requirements. Interact regularly with existing or potential partners to determine their needs and to assist in the development of joint plans for the implementation and improvement of service delivery. Work cross-functionally to solve problems and implement changes. • Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management. • Recognises problems or situations that are new or without clear precedent. Evaluates alternatives and assists in finding solutions using a systematic, multi-step approach. • Pro-actively engages present and future stakeholders in design, priority setting, and implementation. • Sets and meets realistic deadlines. Forecasts changes and communicates issues/risks. • Creates a shared focus on the importance of achieving results. Creates standards for project; establishes and defines roles and responsibilities, specific outcomes, and clear measures for quality and success of the team. Key performance indicators: • Delivery to time, budget and scope. • Adherence to defined and agreed project methodologies. • Stakeholder feedback • Post Implementation Reviews and Post Benefit Reviews. Essential capabilities/experience: • Minimum 5 years of demonstrable experience of managing successful projects. • Outstanding grasp of information technology concepts and processes. • Thorough understanding of both theoretical and practical aspects of Project Management discipline. Full life cycle, techniques and tools, including: Initiation/ Preparation of definition/ scope/requirements; Execute & Control: scope, workplans, resources, deliverables, Q/A, transition planning, etc. ; Close: completion and assessment • Strong Communication and Influencing skills. Including sponsor and risk management. Understands the client needs and provides realistic expectations. • Experience of working within an Agile environment and more traditional project structures (Scrum, Kanban, Prince2) • Customer focused Desirable capabilities/experience: • Degree-level qualified • Agility and flexibility • Resilience
Atom Bank Durham, United Kingdom
Aug 08, 2017
Full time
Role description: Atom are a brand new, digital only bank based in the North East. We began with 6 heads and are now close to 300. We're still growing our family and as result, we need a recruitment resourcer to join the team. As Atom’s Recruitment Resourcer, you will be the first person prospective employees will engage with and therefore you must live, breathe and embrace Atom’s values. Within this role, you will be responsible for the advertising of vacancies, sourcing and selection of candidates, from application through to interview and offer. At Atom we value fit just as much as the skills and experience a candidate brings to the business and therefore you must be able to decipher who can work in our new and exciting environment. Key accountabilities/ responsibilities: • Understand and interpret technical job descriptions • Write, place and update adverts in line with Atom’s tone of voice and branding • Source and select appropriate candidates, using job boards and social media platforms • Sift, monitor and respond to all applications received and ensure that candidate’s applications are processed efficiently • Assist in the recruitment and selection processes by effectively liaising with the candidates and internal teams • Initiate, manage and develop candidate relationships • Organise interviews for candidates, ensuring that the details are suitable for the candidate, hiring manager and we have room availability Key performance indicators: • Time to hire • Candidate feedback • Candidate process Essential capabilities/ experience: • Ability to perform in a time pressured environment • Excellent communicator (both written and verbal) • Ability to understand financial service roles • Attention to detail Desired capabilities/ experience: • Experience in resourcing • Banking/financial services experience
Atom Bank Durham, United Kingdom
Aug 08, 2017
Full time
Role description: The Recruitment Lead plays a key role in ensuring Atom recruit the best possible people into the business. Liaising with multiple stakeholders across all levels within the business, as well as our recruitment agency partners and hiring managers you will ensure that potential candidates receive the best possible experience while working to tight timescales and budgets regarding recruitment. This is a 360 recruitment role and therefore the successful candidate will be responsible for the entire recruitment process, from sourcing candidates, managing the interviews, onsite interviews, negotiation, and pre-employment. The Recruitment Lead represents the People Experience team in all recruitment processes including boot camps and interviews (alongside the hiring manager), ensuring that potential candidates are a fantastic cultural fit for Atom. At Atom we value fit just as much as the skills and experience a candidate brings to the business. Key accountabilities/responsibilities: • Responsibility for all sourcing and management of vacancies activities within Atom at all levels • Ensure Atom’s career site is up to date with current live vacancies • Management of all applications in a timely manner • Day to day management of our recruitment partners, liaising with them to ensure timely updates to live vacancies • Active role mentoring/training junior members of the team • Assist in writing job descriptions and adverts for live vacancies • Carry out job pricing and benchmarking for new and existing roles • Organising interviews for candidates, ensuring that the details are suitable for the candidate, hiring manager and we have room availability • Manage and run the boot camp recruitment process • Managing the offer process with all stakeholders • Identify, plan and organise suitable recruitment methods for direct hires such as career fairs, job fairs etc. • Management and production of recruitment performance MI • Management of all pre-employment related activities for new joiners and 3rd party contractors, whilst adhering to the FCA guidelines, Senior Management Regime and Certification Regime. Key performance indicators: • Cost to hire • Time to hire • Time to offer • Internal hiring manager feedback SLAs • Feedback from recruitment partners/candidates • Performance MI • Candidate/hiring manager feedback Essential capabilities/experience: • Experience in conducting recruitment interviews • Experience in benchmarking across a multitude of sectors • Mentoring experience • Good organisational skills • Basic word processing and Excel (or equivalent) skills • Ability to perform in a time-pressured environment • Excellent communicator (both written and verbal) • Strong stakeholder management experience • Good communication skills, including the ability to give constructive feedback Desired capabilities/experience: • Understanding of the regional and national job markets and trends • Financial services or banking sector experience • Experience of working in a small team
Atom Bank Durham, United Kingdom
Aug 08, 2017
Full time
Role description: Primary ongoing responsibility is for management of mortgage projects. Focus on the technical delivery of all changes in the mortgage portfolio which includes major upgrades to the existing origination and servicing platforms plus key functional enhancements to the customer offering and journey. The role will be accountable for working with the Atom business, technology function and our key third parties to deliver consistently on time, to scope and budget. Due to the number of third parties involved, this role requires utilising multiple project methodologies within the same project, strong dependency management and communication skills. Key accountabilities/responsibilities: • Lead planning and/or implementation of projects. Actively participate in the design and/or testing phases. • Facilitate the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress and provide corrective supervision if necessary. • Responsibility for assembling the project resourcing; for their technical or functional development, performance and during the project or projects. • Manage project budget and resource allocation. • Facilitate the definition of service levels and customer requirements. Interact regularly with existing or potential partners to determine their needs and to assist in the development of joint plans for the implementation and improvement of service delivery. Work cross-functionally to solve problems and implement changes. • Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management. • Recognises problems or situations that are new or without clear precedent. Evaluates alternatives and assists in finding solutions using a systematic, multi-step approach. • Pro-actively engages present and future stakeholders in design, priority setting, and implementation. • Sets and meets realistic deadlines. Forecasts changes and communicates issues/risks. • Creates a shared focus on the importance of achieving results. Creates standards for project; establishes and defines roles and responsibilities, specific outcomes, and clear measures for quality and success of the team. Key performance indicators: • Delivery to time, budget and scope. • Adherence to defined and agreed project methodologies. • Stakeholder feedback. • Post-implementation reviews and post-benefit reviews. Essential capabilities/experience: • Minimum 5 years of demonstrable experience of managing successful projects. Retail Banking and ideally mortgages expertise is a pre-requisite. • Outstanding grasp of information technology concepts and processes. • Thorough understanding of both theoretical and practical aspects of Project Management discipline. Full life cycle, techniques and tools, including: Initiation/Preparation of definition/ scope/requirements; Execute & Control: scope, work-plans, resources, deliverables, Q/A, transition planning, etc. ; Close: completion and assessment. • Strong Communication and Influencing skills. Including sponsor and risk management. Understands the client needs and provides realistic expectations. • Experience of working within an Agile environment and more traditional project structures (Scrum, Kanban, Prince2). • Customer focused. Desirable capabilities/experience: • Degree level qualified • Agility and flexibility • Resilience
Atom Bank Durham, United Kingdom
Aug 08, 2017
Full time
Role description: Primary ongoing responsibility is for management projects across the Atom bank portfolio. Focus on the technical delivery of all changes which includes major upgrades to the existing origination and servicing platforms plus key functional enhancements to the customer offering and journey. The role will be accountable for working with the Atom business, technology function and our key third parties to deliver consistently on time, to scope and budget. Due to the number of third parties involved this role requires utilising multiple project methodologies within the same project, strong dependency management and communication skills. Key accountabilities/responsibilities: • Lead planning and/or implementation of projects. Active participate in the design and/or testing phases. • Facilitate the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress; and provide corrective supervision if necessary. • Responsibility for assembling the project resourcing; for their technical or functional development, performance and during the project or projects. • Manage project budget and resource allocation. • Facilitate the definition of service levels and customer requirements. Interact regularly with existing or potential partners to determine their needs and to assist in the development of joint plans for the implementation and improvement of service delivery. Work cross-functionally to solve problems and implement changes. • Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management. • Recognises problems or situations that are new or without clear precedent. Evaluates alternatives and assists in finding solutions using a systematic, multi-step approach. • Pro-actively engages present and future stakeholders in design, priority setting, and implementation. • Sets and meets realistic deadlines. Forecasts changes and communicates issues/risks. • Creates a shared focus on the importance of achieving results. Creates standards for project; establishes and defines roles and responsibilities, specific outcomes, and clear measures for quality and success of the team. Key performance indicators: • Delivery to time, budget and scope • Adherence to defined and agreed project methodologies • Stakeholder feedback • Post Implementation Reviews and Post Benefit Reviews Essential capabilities/experience: • Minimum 5 years of demonstrable experience of managing successful projects. Retail Banking is a prerequisite, ideally in Savings, Mortgages and Payments. • Outstanding grasp of information technology concepts and processes. • Thorough understanding of both theoretical and practical aspects of Project Management discipline. Full life cycle, techniques and tools, including: Initiation/Preparation of definition/ scope/requirements; Execute & Control: scope, work-plans, resources, deliverables, Q/A, transition planning, etc.; Close: completion and assessment. • Strong Communication and Influencing skills. Including sponsor and risk management. Understands the client needs and provides realistic expectations. • Experience of working within an agile environment and more traditional project structures (Scrum, Kanban, Prince2). • Customer focused Desirable capabilities/experience: • Degree-level qualified. • Agility and flexibility. • Resilience.
Atom Bank Durham, United Kingdom
Aug 08, 2017
Full time
Role description: The Payments Manager role holder will support the Head of Payments in developing Atom bank’s payments strategy and associated roadmap, and then ensuring it is delivered through a roadmap of change. This encompasses all aspects of strategy, including innovation, partners, technologies and schemes. The role holder will act on behalf of Atom in relevant Payment forums and will directly liaise with payments or card scheme providers. In addition, the role holder will provide support and management of relevant payments-related regulation activities. The role holder will bring ongoing change, associated with the schemes and regulation, back into the business, informing the respective Atom teams as necessary. On a day-to-day basis, the role holder will oversee payments operationally, ensuring the schemes are effective and compliant and, where necessary, will get directly involved in any payment scheme incidents. Key accountabilities/responsibilities: • Provide input to the development and maintenance of the payment strategy • Act as the first/second line of contact for allocated Payment/Card schemes (FPS, PAYM, BACS, CHAPS/Swift, Cheque/Credit Clearing, MasterCard) including new registrations and membership/committee representation. • Liaise/Attend with Regulatory related forums and Industry payment bodies (Payments UK, UK Cards Association etc.) and manage new rules/scheme releases accordingly. • Develop and manage Card providers. • Operational oversight of payment schemes, including intra-bank issue resolution. • Attending appropriate Atom Governance meetings, representing Payments Strategy, Change and Operational management • Hands-on engagement and management of third party payment partners Key Performance Indicators: • Customer Satisfaction • SLA/OLA Adherence • Payment Incidents • Payment Roadmap delivery to schedule Essential capabilities/experience: • 5 - 10 years experience in Payments within FS. • Demonstrable experience in working with Cards (debit and/or credit) and/or Payment Schemes within the UK • Managing multiple partners and suppliers • Broad range and understanding of delivery of diverse payments technical capabilities • Experience of Incident Management • Project Management • Commercial Acumen • Excellent Communication skills, with evidence of operating at Board level (influence, negotiation and diplomacy) Desired capabilities/experience: • Experience of working with a start-up • Partner / supplier selection • Strategy Formation • Resilience, Can Do. • High energy, flourishes in fast pace, dynamic environments • Customer Centricity • Collaborative working style
Atom Bank Durham, United Kingdom
Aug 08, 2017
Full time
Role description: An assistant to the Legal Team to support the legal function. Key accountabilities/responsibilities: • Support the bank’s lawyers in all aspects of their work • Act as secretary to Regulatory Horizons group • Fulfil the Adobe sign project, loading standard documents and acting as administrator • Administration/ clerical work to include filing, archiving, marking up documents, organising meetings and project groups • Amend and prepare for issue routine legal documents including Confidentiality Agreements, share certificates etc • Review and prepare reports on documents, queries and legal questions as required • Stand in as secretary to ExCo when required Key performance indicators: • Effective management of Regulatory Horizons Group • Achievement of Adobe project • Minutes, documents, and tasks completed to a high standard Essential capabilities/experience: • Strong written and verbal communication skills; • Good IT skills; • Good organisational skills. Desirable capabilities/experience: • Legal education or experience preferred
Atom Bank Durham, United Kingdom
Aug 08, 2017
Full time
Role description: Responsible for effectively identifying, quantifying and managing the Financial Risk profile of the firm. Key responsibilities include: • Understanding solvency risks faced by the firm, driving consistent implementation of capital management policy, implementing appropriate metrics for measuring and monitoring solvency risk, tracking deviations from limits, assessing underlying drivers and identifying mitigating actions • Understanding market and liquidity risks faced by the firm, driving consistent implementation of market and liquidity risk policy, implementing appropriate metrics for measuring and monitoring market and liquidity risk, tracking deviations from limits, assessing underlying drivers and identifying mitigating actions. • Evaluating the wholesale credit risks of proposed and existing treasury exposures and making recommendations for the determination/extension/reduction of credit lines. • Providing oversight and challenge of senior management to ensure that financial risk is managed within stated risk appetite. • Engaging in strategic business development/key change management initiatives to ensure that financial risk exposure is fully considered and addressed. • Acting as a key member of the Risk function supporting and participating in a highperformance team. Key accountabilities/responsibilities: • Develop policies, limits and procedures for the identification, assessment, controlling, monitoring and reporting of financial risk - namely solvency, market/interest rate, liquidity and wholesale credit risk, as well as the risks associated with financial derivatives. • Develop and maintain Capital Management Policy and monitor capital adequacy against regulatory minima and Board approved risk appetite. • Update and maintain Treasury & Financial Risk Management Policy to ensure liquidity, market/interest rate and wholesale credit risk managed within approved risk appetite. • Identify structural interest rate risks, determine suitable control limits, agree model assumptions, monitor exposures and conduct stress tests. • Determine required Liquid Assets Buffer, identify appropriate funding profile/ratios and review extensive daily monitoring/ stress testing. • Develop policy and operating limits for counterparty and country risk using CAMELS approach and monitor associated exposures and ratings. • Contribute strongly to the production of the Internal Capital Adequacy Assessment Process (ICAAP) and Pillar III reporting as well as the Recovery & Resolution Plan (RRP). • Review the firm’s Internal Liquidity Adequacy Assessment Process (ILAAP) and Liquidity Contingency Plan (LCP). • Develop solvency, market and liquidity risk assumptions to apply when conducting firmwide stress tests. Analyse the results and take appropriate action. • Communicate solvency, market and liquidity risk control parameters including policies, control standards, risk exposure limits and other control levers in order to maintain a risk profile in line with the overall risk appetite set by the Board. • Recommend changes to the control environment or to business practice, where necessary, to reduce the level of financial risk exposure to within the agreed appetite. • Provide critical scrutiny of capital and pricing models arising from Finance and from commercial departments, including development/challenge of Funds Transfer Pricing models. •Provide scrutiny, challenge and sign-off for certain Regulatory Reports. • Provide input to the Assets and Liabilities Committee (ALCO) Credit Committee (CredCo), Executive Risk Committee (ERC) and Board Risk Committee (BRC). • Develop a strategic approach to managing asset and liability targets, with an integrated funding and liquidity strategy that is consistent with the firm’s overall objectives and risk appetite. • Provide oversight of new product development, ensuring that financial risks are understood and are factored into plans. • Provide input to the Key & Emerging Risks Register with regard to solvency, market and liquidity risks. • Identify and appropriately treat emerging risks. Keep abreast of industry Financial Risk developments and continually assess the impact these might have on the firm. • Build and maintain close working relationships with Treasury and Finance, ensuring compliance with controls and limits through regular monitoring and challenge. Key Performance Indicators: • Business compliance with all Financial Risk metrics within Board-approved risk appetite. • Compliance with all financial risk regulation. • Key financial risk metrics re capital adequacy, funding, liquidity and market risk operate within tolerance and subjected to appropriate stress testing. • Effective risk and control self-assessment framework for financial risk • Timely and robust submission of ICAAP, ILAAP, RRP etc • Timely and accurate regulatory reporting • Prompt awareness of changes to counterparty risk and appropriate actions taken. • Financial risk fully factored into new product development and pricing to generate positive returns within risk appetite • Timely submission of relevant and accurate financial risk related papers to ALCO, CredCo, ERC and BRC. Essential capabilities/experience: • Substantial experience at senior level in retail banking industry, including demonstrated success in a similar role. • Extensive knowledge of the Finance and Treasury functions and associated risks and controls within retail banking. • Detailed understanding of solvency/market/liquidity/wholesale credit risk frameworks in major financial services firms. • Detailed knowledge of Basel/CRR regulatory frameworks. • Sound grasp of market and liquidity risk regulation. • Strong financial modelling capabilities, including the generation of yield curves and the application of market perturbations, Value at Risk, Monte Carlo simulations and options pricing models. • Experience of wholesale credit risk assessment. • Experience of developing and implementing Funds Transfer Pricing. • Sharp business acumen, including the ability to assess risk and appropriate levels of return. • Strong leadership qualities and influencing skills, with the confidence to deal with/ challenge senior management. • Excellent communication skills, with the ability to translate complex technical issues for a variety of audiences. • Strong analytical and problem-solving skills and demonstrable ability to work independently. • Detail oriented, with a commitment to execution. • Strong Excel and PowerPoint skills Desired capabilities/experience: • Degree in finance, economics or mathematics preferred. • Risk management qualification (e.g. GARP, PRMIA) preferred. • Excellent interpersonal skills, comfortable at engaging with Executive and Board. • Prior experience of dealing with regulators. • Able to manage across multiple competing priorities without compromising on quality of outcomes. • Active involvement in setting up securitisations. • Experience of working in younger, smaller financial institutions.
Atom Bank Durham, United Kingdom
Aug 08, 2017
Full time
Role description: To investigate referrals from a varied range of systems with regards to the on-boarding of new applications and ongoing screening of existing customers across Mortgage, Savings and Business Banking Secured Lending functions. As the bank grows and expands, the number of products within this remit will widen. This role is crucial to maintaining the bank's integrity and requires a strong communicator and objective decision maker. You’ll be required to work up a good understanding of the risk appetite of the bank, which will assist in working cases referred into the Fraud Detection team. Part of a wider Banking Services team, it’s critical that this role is worked in collaboration with other areas of the bank and the immediate team. Key accountabilities/responsibilities: • Conduct thorough investigations and document clear rationale for decision making process • Mitigate Fraud losses • Make informed recommendations to internal departments • To take on board all relevant training and demonstrate a comprehensive understanding of Atom products and services • Take ownership and always look for areas of improvement and self-development • Take accountability for offering solutions that benefit our customers • To demonstrate and deliver exceptional problem solving and troubleshooting skills • Ad-hoc tasks and projects as allocated by the Team Leader • Stepping up for Team Leader where necessary • Supporting & embracing change with a positive ‘can do’ approach • Act as SME to wider business and use this to develop, review and assist in process and procedural changes with the wider business • Provide SME fraud operations support to the Customer Support Centre • To proactively contribute to the success of the team by sharing knowledge and ideas • To take on board all relevant training and demonstrate a comprehensive understanding of Atom products and services • Demonstrating empathy by consistently seeing the customer's point of view • To proactively act on feedback from customers to ensure that we continue to improve the customer experience Key performance indicators: Fraud_Detection_Specialist_v.1 • Productivity levels and SLA’s • Consistently attain a high level of competency as evidenced via Quality Control checks • Internal stakeholder satisfaction Essential capabilities/experience: • Previous experience of working within a financial institution • 1-2 years proven experience of working cases within a fraud investigation team • Good understanding of AML and KYC regulation • High ethics & standards • Good attention to detail • Strong and tactful stakeholder management skills • Ability to adapt communication style to audience • Ability to work towards targets and deadlines whilst multi-tasking • Represent and display our values in your role • Flexible and enthusiastic • Negotiate effectively and handle difficult situations • Self-motivated • Adept at using multiple systems • Ability to use initiative and think on your feet • Great organisation skills – and the ability to follow through on actions agreed • Supporting & embracing change with a positive ‘can do’ approach • Can work independently as well as part of a wider team Desirable capabilities/experience: • Previous experience of working in a start-up • Interest in digital technology • Customer Service experience
Atom Bank Durham, United Kingdom
Aug 08, 2017
Full time
Role description: To configure and maintain essential systems in support of Operations. This will cover our Mortgage Originations, Mortgage Servicing and broader banking systems capabilities. This will span everything from Product Configuration set-up, to designing/establishing letter templates, to managing workflow configuration to helping diagnose systems errors. This is a critical role which requires exemplar attention to detail, 100% data entry accuracy performed under time critical deadlines. Part of a wider Operational Effectiveness team, which will require you to work collaboratively. Key accountabilities/ responsibilities: • Make all system configuration changes in support of existing and new products and services • Maintain system data to support effective customer operations, and to ensure work flows seamlessly • Creation and Maintenance of data driven letter templates • Timely investigation into systems or process errors • Proactively anticipate and plan for periods of extreme time critical working Key performance indicators: • 100% accurate data entry • Defect free product launches • Productivity levels and SLA’s • Conduct Risk and Compliance • Quality Assurance standards • Internal stakeholder satisfaction Essential capabilities/ experience: • Previous experience of maintaining complex systems/databases • Extreme attention to detail • Strong technical analytical skills • Thrives under short periods of pressure • Ability to problem solve and provide solutions • Self-motivated with strong planning, organisation and technical skills • Passionate about delivering service excellence • Quick learner, able to take initiative and become adept at a range of daily tasks. • Excellent team, collaborative skills Desired capabilities/ experience: • Knowledge of Mortgage Sales Origination • Product launch experience • VBA, SQL and Java
Atom Bank Durham, United Kingdom
Aug 08, 2017
Full time
Role description: We are looking for a qualified Database analyst/developer to design stable and reliable databases, according to our company’s needs. You will be responsible for developing, testing, improving and maintaining new and existing databases to help users retrieve data effectively. As part of our IT team, you will work closely with developers to ensure system consistency. You will also collaborate with administrators and clients to provide technical support and identify new requirements. Communication and organization skills are keys for this position, along with a problem-solution attitude. Ultimately, you should be able to ensure our database systems run effectively and securely on a daily basis. Key accountabilities/ responsibilities: • Design stable, reliable and effective databases • Optimize and maintain legacy systems • Modify databases according to requests and perform tests • Solve database usage issues and malfunctions • Liaise with developers to improve applications and establish best practices • Gather user requirements and identify new features • Develop technical and training manuals • Provide data management support to users • Ensure all database programs meet company and performance requirements • Research and suggest new database products, services and protocols Essential capabilities/experience: • Proven work experience as a Database developer • In-depth understanding of data management (e.g. permissions, recovery, security and monitoring) • Knowledge of software development and user interface web applications • Hands on experience with SQL • Familiarity working with .Net Framework, JavaScript, HTML, Datastax and Oracle • Excellent analytical and organization skills • An ability to understand front-end users requirements and a problemsolving attitude • Excellent verbal and written communication skills • BSc degree in Computer Science or relevant field