Oradian

Oradian is a fintech company behind Instafin - the multi-award winning core-banking platform for financial inclusion and the only core-banking platform focused at microfinance.

Instafin was built with the goal of enabling financial inclusion - it solves the challenges faced by financial service providers servicing the base of the economic pyramid. Using a Software as a Service (SaaS) model, Oradian’s flagship product, Instafin, enables microfinance institutions, co-operatives and credit unions to serve the most rural clients affordably and effectively. Our simple and intuitive cloud-based platform empowers financial institutions tackling the challenges to connect billions of potential clients at the base of the economic pyramid to financial services. By delivering Instafin via the cloud through web and mobile apps, we can address many of the infrastructural and operational complexities these intermediaries grapple with on a daily basis. We improve performance, access data in real-time, reduce costs and scale services quickly and efficiently. Our team of technologists, finance specialists and economic development team share a deep understanding of the very real challenges facing financial service providers in developing and frontier markets. Oradian is dedicated to bringing financial institutions the best possible solutions for their specific needs. We are currently serving several hundred thousands individuals and on track to reach our goal: 100,000,000 underserved families - impacting over half a billion people globally.

Oradian Lagos, Nigeria
Aug 03, 2018
Full time
We are looking for SaaS Business Development Representatives to form best-in-class FinTech experts. We are seeking top talents who are extremely motivated and posses a keen interest in emerging financial markets. The Business Development Program will be conducted in the Makati district of Manila, Philippines, with the chance for representatives to launch and manage a new market. Oradian provides cloud based tools for financial inclusion to finance institutions in Africa and Southeast Asia. We are poised to scale operations in the six countries we currently work in, as well as entering new markets. Applicants must have a solid understanding of SaaS businesses with experience working hands-on in multi-currency, multi-jurisdiction operations. Our Representatives must be able to manage teams in a dynamic environment. Responsibilities   Your mission is to become a FinTech expert/leader; working with financial institutions around the world who are adopting our cloud based core-banking system Creating new business opportunities by developing and executing innovative sales strategies and contributing to existing processes and structures Articulating Oradian’s value proposition to senior executives at financial institutions to assess buying interest Engaging in all steps of the Sales Cycle and ensuring a smooth progression in the Sales Pipeline to meet and exceed targets Becoming ready to launch and manage a new market   Qualifications and experience Up to two years of experience in business development at least one (or preferably both) of: Early stage SaaS businesses SaaS Sales and/or banking FinTech BSc or MSc degree from a Tier 1 university – preferably in Business Administration, Finance, Management, or related field   Competencies Entrepreneurial drive, a continuous learning attitude and strong leadership skill Strong planning, organising and execution skills, as a competitive nature Ability to work within an international team A strong interest in financial technology and innovation in the financial sector What we Offer The opportunity to drive transformation in one of the hottest industries Learn fast in a team of passionate, talented and fun people from around the world Contribute substantially to building something that is truly transforming people’s lives A very competitive remuneration package A challenging job with lots of responsibility and freedom to excel Plenty of opportunity to travel
Oradian Zagreb, Croatia
Aug 03, 2018
Full time
We are looking for a   Business Analyst   to join our growing Product Team. You will work alongside other Business and Product Analysts, reporting to the Product Team Lead.  Your main tasks will include performing detailed requirements analyses, documenting processes and liaising with the QA analysts, within an Agile environment. You will be well versed in documenting requirements, you’ll be technical and business savvy, collaborative, and truly excited about the Oradian cloud-based offerings. To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.   Oradian provides cloud-based tools for financial inclusion to financial institutions in Africa and Southeast Asia. We are poised to scale operations in the six countries we currently work in while entering new markets.   Applicants must have a solid understanding of SaaS businesses and microfinance. Applicants must have experience working hands-on with customers in different markets, jurisdictions and cultures, and effectively managing teams in a dynamic environment.  This position requires up to 25% travel to customer and Oradian locations worldwide. Responsibilities Gather functional requirements directly from our customers or through our sales, implementation, customer success and support teams Conduct in-depth analysis of our customers' business processes based on feature requests Perform requirements analyses Map business processes and functional requirements in a detailed manner and put them in context of other operational processes Prepare process diagrams and explanations for our product owners Effectively communicating your insights, plans to Product, Development QA team members and management Qualifications and experience   3 years of experience in business analysis Fundamental analytical and conceptual thinking skills BS degree in an applicable field required - Master’s preferred Experience of creating wireframes and prototypes preferred An exceptional track record of working alongside product and engineering teams to prioritize and execute on plans Excellent written and verbal technical and personal communication skills in English Experience with SaaS products is a plus Experience in banking, fintech or financial inclusion is a plus Competencies Strong quantitative and business analysis skills with track record of making excellent decisions resulting in short and long term positive impact Ability to view issues and concerns from multiple perspectives while keeping the “big picture” in focus Proven ability to work effectively with both local and remote teams Excellent communication skills, both verbal and written, with the ability to properly translate and articulate positioning, technology and strategy
Oradian Zagreb, Croatia
Aug 03, 2018
Full time
We are looking for an   Account Management Lead   who will lead a team of in-country account managers. The account management lead is technical and business savvy, collaborative, and truly excited about building great products to lead Oradian cloud-based offerings. The successful applicant will report to Head of Customer Success and will help grow and manage a small team of account managers responsible for 15 – 20 microfinance institutions and banks. Account Managers and the Account Management Lead will have a good grasp of the way in which microfinance institutions make money and how they are run, as well as the services which are offered, and the potential to improve on these services and products to drive efficiencies. Ultimately, the successful Account Management Lead will collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run. Oradian provides cloud-based tools for financial inclusion to financial institutions in Africa and Southeast Asia. We are poised to scale operations in the six countries we currently work in while entering new markets.   Applicants must have a solid understanding of SaaS businesses and microfinance. Applicants must have experience working hands-on with customers in different markets, jurisdictions and cultures, and effectively managing teams in a dynamic environment.  This position requires up to 25% travel to customer and Oradian locations worldwide. Responsibilities Ensuring that the Oradian product suite is being used to its full potential, and that this is enabling each institution to grow as fast as possible Liaison with executive and non-executive institution stakeholders to help the institution move forward Building and maintaining strong, long-lasting relationships with the microfinance institutions Renewals and renegotiations of the contract, with emphasis on promoting the additional services and products as they become available, either within the Oradian suite of products, or as ‘add-on’ 3rd party services and benefits Closing the feedback loop on new features and products as they become available Escalation of any operational or user issues that the institution is experiencing to ensure that these are addressed Cross-functional liaising with the Oradian Product Team, Best Practices and Sales team Preparation of sales reports Identifying new business opportunities Qualifications and experience 5-10 years of experience in at least one (preferably both) of: o    Early stage SaaS businesses o    Microfinance and financial inclusion 5 years of account management experience BS degree in an applicable field required. Master’s preferred An exceptional track record of working with customers and liaising with technical teams Excellent written and verbal technical and personal communication skills in English Experience in Agile development methodologies Experience with product management on SaaS products is a plus Experience in banking, fintech or financial inclusion is a plus Competencies Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel) Experience delivering client-focused solutions to customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities Strong verbal and written communication skills BA/BS degree in Business Administration, Sales or relevant field
Oradian Philippines
Aug 03, 2018
Full time
We’re looking for an   Implementation Support Officer   to provide support to our implementation team who is responsible for transitioning customers onto our cloud-based toolset, Instafin, and which has a growing customer base in the Philippines. The successful applicant will exhibit the necessary dedication to become an Instafin expert and will thrive under pressure. The successful applicant will be responsible for delivering on-time support and solutions to our implementation team, ensuring they are able to meet all expectations of our customers: credit cooperatives, financing rural banks and microfinance institutions. As Oradian is poised to grow its customer base exponentially every year, the Implementation Support Officer will need the experience and enthusiasm necessary to confront the challenges in a highly dynamic and growing team.   The Implementation Support Officer will be based in Manila. Along with your peers, you'll work on difficult problems; find system solutions which meet customer expectations whilst still aligning to industry best practice.   Responsibilities Quality and Timely delivery of solutions Provide timely and accurate solutions to any Instafin related questions from the Implementation Team Investigate potential solutions within Instafin for queries that do not have a straightforward answer and communicate these to the Implementation Team Ensuring solution knowledge base is kept up to date Ensure all solutions are documented according to Oradian procedures Update the knowledge base with solutions so that other team members are able to access them in future Provide quality and timely support to other teams when required Support the Customer Success Team with Instafin queries from customers Input to training documentation as and when required Qualifications and experience At least five years of work experience in one, or preferably both of:  Non-technical software support  Microfinance, financial inclusion, or a bank-like financial institution Detailed technical knowledge of at least one area of financial institutions’ operations Demonstrated experience in translating customer business requirements into workable business solutions Experience providing technical/customer support Excellent knowledge of MS Excel Proven track record of working in a high-growth environment Accounting knowledge is a plus Competencies You must be open minded and display strong intercultural sensitivity Ability to work well under pressure and prioritise assignments Run multiple work tasks in parallel Strong problem solving skills Proven internal and external relationship expertise Excellent communication skills, both verbal and written Patience and empathy to bring our customers to the next level
Oradian Philippines
Aug 03, 2018
Full time
We’re looking for an Implementation Specialist to manage implementation of our cloud-based toolset, Instafin and manage a growing customer base in the Philippines. The successful applicant will be responsible for delivering on-time implementation and ensuring that we meet all expectations of our customers: credit cooperatives, financing rural banks and microfinance institutions. As Oradian is poised to grow its customer base exponentially every year, the Implementation Specialist will need the experience and enthusiasm necessary to confront the channellings in a highly dynamic and growing team. Additionally, this position will assist with IT training, data analysis, and application support for new location start-ups, acquisitions, and software pilot programs. The Implementation Specialist will be based in Manila and will travel 50-75% of their time throughout the Philippines and Southeast Asia to handle hands-on implementation with our customers. Along with your peers, you'll work on difficult problems; conducting detailed process analysis of all customer operations; mentor other team members; and assist with complex decisions. Responsibilities Initiate Implementations Plan implementations with customers and the Implementation Team Conduct detailed process analysis of all customer operations: loans and deposits, accounting, audits, field and branch operations, etc. Conduct user and management training on our core banking platform Assess Client Needs Support customers in structuring client and account data Work with customers to introduce global best practice Wrangle, extract, transform, and load data from various customer operations Solve difficult business challenges for a variety of customer types on a daily basis Training Customize the system to suit their client’s individual needs Create a practical and problem- centered approach Demonstrate and train Qualifications and experience At least five years of work experience in one, or preferably both of: Non-technical software implementation Microfinance, financial inclusion, or a bank-like financial institution Detailed technical knowledge of at least one area of financial institutions’ operations Demonstrated experience in translating customer business requirements into workable business solutions Experience with hands-on training and implementation Experience in managing complex projects and processes Excellent knowledge of MS Excel Proven track record of working in a high-growth environment Accounting knowledge is a plus Competencies You must be open minded and display strong intercultural sensitivity Ability to work well under pressure and prioritise assignments Run multiple work streams in parallel Proven customer relationship expertise and consulting skills to work with customers Excellent communication skills, both verbal and written Patience and empathy to bring our customers to the next level
Oradian Zagreb, Croatia
Aug 03, 2018
Full time
We are looking for a Head of Customer Success who will be responsible for the global strategy, execution and development of the post-sales customer journey for our enterprise and mid-market customers. This newly created role will lead account management, support, training and best-practice teams and is partnering cross-functional with our customer acquisition, communications and product teams. Successful candidates will need to have a deep understanding on how SaaS solutions are delivered at scale to enterprise customers under harsh conditions in remote areas of developing countries. You will be responsible to ensure happiness of our customers while deepening their usage of our products, support them in exploring new business opportunities through our or 3rd party services and built solid, long-lasting partnership through thought leadership within the financial inclusion industry.   Oradian provides cloud-based tools for financial inclusion to financial institutions in Africa and Asia. We are poised to scale operations in the eight countries we currently work in while entering new markets.     Responsibilities   Define and optimize customer journey Define the strategy of the post-sales customer journey Build teams and introduce processes to support inbound customer needs Establish an active account management process that ensures customer growth through efficiency gains and the introduction of new products and services Establish a world class training team that tackles old problems with new solutions and enables our teams and customers to use our products and services at their best Ensure high customer promotion, growth and retention rates Ensure efficiency gains through the introduction of scalable processes, tools and technologies to support geographically and culturally diverse customer success teams, customers and their employees Cross-functional partnership Ensure a smooth communication with our customer acquisition teams to guarantee a feedback loop between new and existing customers Work closely with our product team on new features, products and their prioritization Partner with our communications teams on customer success stories and consistency in customer experience across the whole customer journey Team leadership You will be responsible to build teams across all areas of customer success Own key metrics for your team and communicate metrics to drive performance Recruit, mentor, groom and inspire customer success teams Hire, manage and groom leaders within the teams to cope with fast growth and geographical expansion Qualifications and experience   Minimum of 10 years of experience in customer success; of which at least 5 in a leadership role in a fast-paced SaaS company Proven experience in scaling processes and operational teams exponentially Exposure to life, work and culture in different emerging markets Understanding of the fintech and financial inclusion space in Africa and Asia is a plus Competencies Strategic thinking and strong leadership presence Analytics based understanding of processes that need to cope with constant growth Cool headed in high pressure situations Excellent communication skills- both verbal and written Customer focus and ability to use positive language Outstanding negotiation skills Fluent in English; additional languages are a plus Willing to go the extra mile for customers to experience a BS free interaction with Oradian
Oradian Zagreb, Croatia
Aug 03, 2018
Full time
We are looking for an   Account Management Lead   who will lead a team of in-country account managers. The account management lead is technical and business savvy, collaborative, and truly excited about building great products to lead Oradian cloud-based offerings. The successful applicant will report to Head of Customer Success and will help grow and manage a small team of account managers responsible for 15 – 20 microfinance institutions and banks. Account Managers and the Account Management Lead will have a good grasp of the way in which microfinance institutions make money and how they are run, as well as the services which are offered, and the potential to improve on these services and products to drive efficiencies. Ultimately, the successful Account Management Lead will collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run. Oradian provides cloud-based tools for financial inclusion to financial institutions in Africa and Southeast Asia. We are poised to scale operations in the six countries we currently work in while entering new markets.   Applicants must have a solid understanding of SaaS businesses and microfinance. Applicants must have experience working hands-on with customers in different markets, jurisdictions and cultures, and effectively managing teams in a dynamic environment.  This position requires up to 25% travel to customer and Oradian locations worldwide. Responsibilities Ensuring that the Oradian product suite is being used to its full potential, and that this is enabling each institution to grow as fast as possible Liaison with executive and non-executive institution stakeholders to help the institution move forward Building and maintaining strong, long-lasting relationships with the microfinance institutions Renewals and renegotiations of the contract, with emphasis on promoting the additional services and products as they become available, either within the Oradian suite of products, or as ‘add-on’ 3rd party services and benefits Closing the feedback loop on new features and products as they become available Escalation of any operational or user issues that the institution is experiencing to ensure that these are addressed Cross-functional liaising with the Oradian Product Team, Best Practices and Sales team Preparation of sales reports Identifying new business opportunities Qualifications and experience 5-10 years of experience in at least one (preferably both) of: o    Early stage SaaS businesses o    Microfinance and financial inclusion 5 years of account management experience BS degree in an applicable field required. Master’s preferred An exceptional track record of working with customers and liaising with technical teams Excellent written and verbal technical and personal communication skills in English Experience in Agile development methodologies Experience with product management on SaaS products is a plus Experience in banking, fintech or financial inclusion is a plus Competencies Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel) Experience delivering client-focused solutions to customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities Strong verbal and written communication skills BA/BS degree in Business Administration, Sales or relevant field
Oradian Zagreb, Croatia
Aug 03, 2018
Full time
We are looking for a   Best Practice Lead   who can ensure operational excellence across our customer base of financial institutions in the financial inclusion space, which is spread across the globe. The successful candidate is technical and business savvy, collaborative, and truly excited to establish the Best Practice on Oradian cloud-based offerings. Reporting to The Head of Customer Success, the Best Practice Lead will establish an R&D team on behalf of customers and ensure that operational recommendations keep pace with the product development as well as assisting customers to gain the most advantage from the Oradian suite of products. You will understand the Oradian suite of products as well as the market environments our customers work in, and work with key customers to further improve the benefits that can be derived by using and implementing Best Practices.  You will work closely with the Product and Operational teams, as well as Marketing and the technical documentation team to support our customer in increasing operational efficiency and introducing new products to their end-clients. The Best Practice Lead will showcase certain institutions, using them to pilot new features and innovative practices, and then be responsible for the dissemination of any successes throughout the customer base.   You will help grow and manage a small best practice team to evolve the current product and best practice usage and to capitalise on the product usage to identify further efficiencies.   Oradian provides cloud-based tools for financial inclusion to financial institutions in Africa and Southeast Asia. We are poised to scale operations in the eight countries we currently work in while entering new markets.   Applicants must have a solid understanding of SaaS businesses and financial inclusion space. Applicants must have experience working hands-on with customers in different markets, jurisdictions and cultures, and effectively managing teams in a dynamic environment.  This position requires up to 25% travel to customer and Oradian locations worldwide. Responsibilities Establishing an R&D team on behalf of customers Rolling out Best Practice across the entire spectrum of Oradian customers Piloting new Best Practice Procedures in an institution and rolling these out, as appropriate to all institutions Ensuring that User Documentation is kept up to date and incorporates Best Practices Lead a small Best Practice team Maintains a close relationship with customers Proactively drive changes in processes, systems and people behaviour to ensure continuous improvement on the Oradian suite of products Qualifications and experience   5-10 years of operational experience in an institution in the financial inclusion space 3 years of team leadership experience BS degree in an applicable field required. Master’s preferred Excellent written and verbal technical and personal communication skills in English Experience with product management on SaaS products is a plus Experience in banking, fintech or financial inclusion is a plus Competencies Excellent partnering skills including strength as a communicator and leader Strong operational knowledge and the ability to identify opportunities for efficiency Strong project management skills, ability to prioritize to meet business objectives Strong analytical and decision-making skills Ability to act independently without step-by-step direction and at times without all information
Oradian Zagreb, Croatia
Oct 03, 2017
Full time
Description: Oradian is a fast-growing, award-winning global technology start-up developing software solutions that enable financial inclusion. As QA Analyst, you will be part of our testing team and responsible for making sure our products are working flawlessly and reliably. We are looking for individuals who thrive on finding innovative solutions to the toughest challenges, love to get their hands dirty, and never stop learning. Oradian is a flat organization and a fast-paced working environment in which everyone plays a role in communicating and contributing to our goal of economic empowerment and access to financial services. We love what we do and a positive attitude and passion for our mission are essentials for our team! Responsibilities: • Creating and maintaining automated testing processes and tools. • Creating and maintaining test cases and repositories, regression and stress testing of new code, general code quality control. • Expanding and updating tests as the product scope increases or changes. • Updating tests and the supporting processes as new features are introduced. • Running integration and system tests. • Documenting testing processes and procedures, test strategies, test plans, test estimates, test cases, test scripts, etc. Qualifications: • Detail-oriented. • Excellent communication skills. • Able to provide simple, clear explanations and feedback to other team members, especially in regard to describing errors discovered in the product. • Ability to work as a team member. • Experience in writing and executing manual test scripts. • Plus: Experience with test automation tools. • Plus: Experience with DVCS. • Fluent in English. What we offer: • An incredible learning experience in a growing technology start-up. • A challenging job with responsibility and the freedom to grow professionally. • Help build something that is truly transforming people’s lives. • Become part of an international, passionate and talented team
Oradian Zagreb, Croatia
Oct 03, 2017
Full time
Description: Oradian is a fast-growing, award-winning global technology start-up developing software solutions that enable financial inclusion. As backend developer, you will be responsible for the meat & beans of our core banking system – written in 100% Scala, our beloved FP & OO chimera. We are looking for individuals who thrive on finding innovative solutions to the toughest challenges, love to get their hands dirty, and never stop learning. Oradian’s is a fast-paced working environment in which everyone plays a role in communicating and contributing to our goal of economic empowerment and access to financial services. We love what we do and a positive attitude and passion for our mission are essentials for our team! Responsibilities:  Discussing technical & design challenges; providing innovative new ideas and solutions.  Doing the actual work :) – programming in Scala in interaction with the ORDBMS  Working with team members on a quality codebase we can be proud of Qualifications:  Excellent programming skills in Scala/Java or equivalent (you name it)  In-depth knowledge of common JVM libraries & frameworks  Best practices of working with transactional systems  Being SOLID & DRY  Experience working with DVCS Pluses:  Experience with PostgreSQL as it’s our ORDBMS of choice  Familiarity with Domain-Driven Design  Experience with the very Simple Build Tool
Oradian Zagreb, Croatia
Oct 03, 2017
Full time
Description: Oradian is a fast-growing, award-winning global technology start-up developing software solutions that enable financial inclusion. As Frontend developer, you will be responsible for the way users around the world interact with our system. We are looking for individuals who thrive on finding innovative solutions to the toughest challenges, love to get their hands dirty, and never stop learning. Oradian is a flat organization and a fast-paced working environment in which everyone plays a role in communicating and contributing to our goal of economic empowerment and access to financial services. We love what we do and a positive attitude and passion for our mission are essentials for our team! Responsibilities:  Maintaining a high awareness of industry issues and trends, particularly regarding accessibility, usability, and emerging technologies.  Discussing technical & design challenges; providing innovative new ideas and solutions.  Doing the actual work :) – with heavy focus on JS technologies.  Working with team members to create a quality codebase we can be proud of. Qualifications:  Excellent JS, HTML5, CSS3 programming skills.  In-depth knowledge of common JS frameworks, preferentially React.js.  Experience with Node & NPM.  Experience working with DVCS.  Fluent in English. What we offer:  An incredible learning experience in a growing technology start-up.  A challenging job with responsibility and the freedom to grow professionally.  Help build something that is truly transforming people’s lives.  Become part of an international, passionate and talented team About Oradian: Oradian is a global technology provider that is promoting economic empowerment and technology in Africa and other emerging markets. Our innovative cloud-based systems help financial institutions serving the base of the pyramid to improve their performance radically, to reduce their costs dramatically, and to scale their services quickly and efficiently. We service our customers with the highest standards and expect only the best. Our headquarters are based in the heart of Zagreb, Croatia, while our customers are in emerging markets all around the globe. English is the lingua franca, while your colleagues are from Croatia, Portugal, South Africa, Nigeria, Germany, Philippines, France and a growing number of other countries.