Our vision is to bring more innovation, efficiency, and equality of opportunity by helping create an open financial system for the world. We are focused on making digital currency accessible to everyone. We are guided by these principles: be the most trusted company in our industry and create products that are easy to use.
The Custody Compliance Director will be responsible for managing the Compliance risk of our Coinbase Custody Product and for building out a Team of professionals to assist them in this task. This person will help the Compliance team prepare for critical changes in the market by designing, implementing, and managing compliance processes that allows the business to scale. The person will be based in our New York office and should anticipate some travel between NY and our headquarters in SF.
Responsibilities
Identify, and mitigate the compliance risks of Coinbase Custody
Build out and implement on-boarding policies for different client types in different geographies
Partner with Legal, Sales, Risk, Product and others to ensure the successful rollouts of new products
Provide regular reports to leadership
Represent Coinbase Custody to regulators and business partners
Review escalations generated regarding clients and provide approvals
Requirements
7+ years in a relevant compliance function, previous management experience preferred.
Experience onboarding complex global institutional clients
Solutions-oriented mindset with a willingness to partner with the Business to grow revenues and market share in a prudent and commercial way
Extensive knowledge of applicable laws and regulations
CAMS or similar license and FINRA Series 7,24, and 99 a plus
Jun 29, 2018
Full time
Our vision is to bring more innovation, efficiency, and equality of opportunity by helping create an open financial system for the world. We are focused on making digital currency accessible to everyone. We are guided by these principles: be the most trusted company in our industry and create products that are easy to use.
The Custody Compliance Director will be responsible for managing the Compliance risk of our Coinbase Custody Product and for building out a Team of professionals to assist them in this task. This person will help the Compliance team prepare for critical changes in the market by designing, implementing, and managing compliance processes that allows the business to scale. The person will be based in our New York office and should anticipate some travel between NY and our headquarters in SF.
Responsibilities
Identify, and mitigate the compliance risks of Coinbase Custody
Build out and implement on-boarding policies for different client types in different geographies
Partner with Legal, Sales, Risk, Product and others to ensure the successful rollouts of new products
Provide regular reports to leadership
Represent Coinbase Custody to regulators and business partners
Review escalations generated regarding clients and provide approvals
Requirements
7+ years in a relevant compliance function, previous management experience preferred.
Experience onboarding complex global institutional clients
Solutions-oriented mindset with a willingness to partner with the Business to grow revenues and market share in a prudent and commercial way
Extensive knowledge of applicable laws and regulations
CAMS or similar license and FINRA Series 7,24, and 99 a plus
Our vision is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system. Our first step on that journey is making digital currency accessible and approachable for everyone. Two principles guide our efforts. First, be the most trusted company in our domain. Second, focus on the needs of our customers and create products that are easy to use.
The GDAX team plays a critical role in executing on that vision. We’re building the most secure and trusted digital asset exchange for institutions and professional traders. We take on hard engineering problems around scalability, security and financial safety to help our customers invest in the rapidly growing digital asset space, and to protect their investments.
This is where we need you - you’ll work with design, product, and trading teams to build new and exciting products that will shape the digital asset industry for years to come. If you’re excited by the problem spaces of designing and delivering engaging user experiences, building performant APIs to power them, and dealing with relational databases, we should talk!
A little about our team: we’re a full-stack product team with experts in frontend, backend, trading, product, and design. We care deeply about our stack and tools - we’ve built out a React based single page app frontend and have continuous integration with multiple deploys daily. We pay special attention to performance as we operate a real-time application with high frequency, low latency updates. Our toolchain is based on Node and PostgreSQL on the backend and React, MobX and Webpack on the frontend. We value positive energy, continuous learning, and clear communication and are committed to building an inclusive environment for people from every background.
Responsibilities
Work across the entire stack to build, test and ship new user facing products using modern tools like Node 8, ES6, PostgreSQL, React, Flow and Webpack.
Create trustworthy user experiences by building features that are simple, easy to comprehend, performant and reliable.
Articulate a long term vision for growth engineering and infrastructure at Coinbase.
Work with engineers, designers, product managers and senior leadership to turn our product and technical vision into a tangible roadmap every quarter.
Add positive energy in every meeting, and make your coworkers feel included in every interaction.
Requirements
You have at least 4 years of experience in software engineering.
You’ve worked with production scale Web apps.
You’re comfortable working full-stack, and are excited about diving into the frontend, backend or datastore as needed.
You write high quality, well tested code to meet the needs of your customers.
You’re comfortable operating in dynamic environments, and are self-directed.
You’re passionate about building an open financial system that brings the world together.
Nice to Haves
You’re staying on top of modern web application development best practices.
You’ve worked on full stack teams in the finance or security space.
Jun 28, 2018
Full time
Our vision is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system. Our first step on that journey is making digital currency accessible and approachable for everyone. Two principles guide our efforts. First, be the most trusted company in our domain. Second, focus on the needs of our customers and create products that are easy to use.
The GDAX team plays a critical role in executing on that vision. We’re building the most secure and trusted digital asset exchange for institutions and professional traders. We take on hard engineering problems around scalability, security and financial safety to help our customers invest in the rapidly growing digital asset space, and to protect their investments.
This is where we need you - you’ll work with design, product, and trading teams to build new and exciting products that will shape the digital asset industry for years to come. If you’re excited by the problem spaces of designing and delivering engaging user experiences, building performant APIs to power them, and dealing with relational databases, we should talk!
A little about our team: we’re a full-stack product team with experts in frontend, backend, trading, product, and design. We care deeply about our stack and tools - we’ve built out a React based single page app frontend and have continuous integration with multiple deploys daily. We pay special attention to performance as we operate a real-time application with high frequency, low latency updates. Our toolchain is based on Node and PostgreSQL on the backend and React, MobX and Webpack on the frontend. We value positive energy, continuous learning, and clear communication and are committed to building an inclusive environment for people from every background.
Responsibilities
Work across the entire stack to build, test and ship new user facing products using modern tools like Node 8, ES6, PostgreSQL, React, Flow and Webpack.
Create trustworthy user experiences by building features that are simple, easy to comprehend, performant and reliable.
Articulate a long term vision for growth engineering and infrastructure at Coinbase.
Work with engineers, designers, product managers and senior leadership to turn our product and technical vision into a tangible roadmap every quarter.
Add positive energy in every meeting, and make your coworkers feel included in every interaction.
Requirements
You have at least 4 years of experience in software engineering.
You’ve worked with production scale Web apps.
You’re comfortable working full-stack, and are excited about diving into the frontend, backend or datastore as needed.
You write high quality, well tested code to meet the needs of your customers.
You’re comfortable operating in dynamic environments, and are self-directed.
You’re passionate about building an open financial system that brings the world together.
Nice to Haves
You’re staying on top of modern web application development best practices.
You’ve worked on full stack teams in the finance or security space.
Our vision is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system. Our first step on that journey is making digital currency accessible and approachable for everyone. Two principles guide our efforts. First, be the most trusted company in our domain. Second, focus on the needs of our customers and create products that are easy to use.
The GDAX team plays a critical role in executing on that vision. We’re building the most secure and trusted digital asset exchange for institutions and professional traders. We take on hard engineering problems around scalability, security and financial safety to help our customers invest in the rapidly growing digital asset space, and to protect their investments.
This is where you come in - you’ll work closely with product, customer success, and design teams to build trading features that our customers want. You’ll collaborate with a wide variety of engineering and non-engineering teams to add new digital assets, build trust and safety features, and design trading infrastructure. If you’re excited about hard financial and distributed systems problems, like scaling and building financial systems that can handle thousands of trades per second at really low latencies, we should talk.
A little about us: we’re a full-stack product team with experts in frontend, backend, trading, product, and design. We care deeply about our tools - we’ve built out a proprietary trading infrastructure, high-throughput matching engine, asynchronous settlement services, a React based frontend, a service oriented NodeJS backend and more. We are running continuous integration with multiple deploys going out daily. We value positive energy, continuous learning, and clear communication and are committed to building an inclusive environment for people from every background.
Responsibilities
Design highly performant FIX and REST trading gateways for our customers and our front-end teams.
Design, build, and maintain backend services which help with trade matching, accounting, financial reporting, liquidity and risk management.
Articulate a long term vision for maintaining and scaling our backend systems.
Work with engineers, product managers and senior leadership to turn our product and technical vision into a tangible roadmap every quarter.
Add positive energy in every meeting, and make your coworkers feel included in every interaction.
Requirements
You have at least 4 years of experience in software engineering.
You’ve designed, built, scaled and maintained production services, and know how to compose a service oriented architecture.
You write high quality, well tested code to meet the needs of your customers.
You’re passionate about building an open financial system that brings the world together.
Nice to Haves
You’ve worked with Node.js, Java or Kotlin.
You’ve built systems in the finance and security space.
Jun 28, 2018
Full time
Our vision is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system. Our first step on that journey is making digital currency accessible and approachable for everyone. Two principles guide our efforts. First, be the most trusted company in our domain. Second, focus on the needs of our customers and create products that are easy to use.
The GDAX team plays a critical role in executing on that vision. We’re building the most secure and trusted digital asset exchange for institutions and professional traders. We take on hard engineering problems around scalability, security and financial safety to help our customers invest in the rapidly growing digital asset space, and to protect their investments.
This is where you come in - you’ll work closely with product, customer success, and design teams to build trading features that our customers want. You’ll collaborate with a wide variety of engineering and non-engineering teams to add new digital assets, build trust and safety features, and design trading infrastructure. If you’re excited about hard financial and distributed systems problems, like scaling and building financial systems that can handle thousands of trades per second at really low latencies, we should talk.
A little about us: we’re a full-stack product team with experts in frontend, backend, trading, product, and design. We care deeply about our tools - we’ve built out a proprietary trading infrastructure, high-throughput matching engine, asynchronous settlement services, a React based frontend, a service oriented NodeJS backend and more. We are running continuous integration with multiple deploys going out daily. We value positive energy, continuous learning, and clear communication and are committed to building an inclusive environment for people from every background.
Responsibilities
Design highly performant FIX and REST trading gateways for our customers and our front-end teams.
Design, build, and maintain backend services which help with trade matching, accounting, financial reporting, liquidity and risk management.
Articulate a long term vision for maintaining and scaling our backend systems.
Work with engineers, product managers and senior leadership to turn our product and technical vision into a tangible roadmap every quarter.
Add positive energy in every meeting, and make your coworkers feel included in every interaction.
Requirements
You have at least 4 years of experience in software engineering.
You’ve designed, built, scaled and maintained production services, and know how to compose a service oriented architecture.
You write high quality, well tested code to meet the needs of your customers.
You’re passionate about building an open financial system that brings the world together.
Nice to Haves
You’ve worked with Node.js, Java or Kotlin.
You’ve built systems in the finance and security space.
DESCRIPTION
Come kick start your career with a growing data integration tech startup! DemystData is unlocking access to data for financial inclusion. Are you passionate about driving business processes with team work , organization, and action? Come join DemystData's team as a project business analyst!
Our Solution
Demyst is an External Enterprise Data Platform, used by major US and APAC financial institutions to better discover, test, and deploy third party data solutions. Leading banks and insurers leverage our platform to find and test new data to incorporate into decision processes across the customer lifecycle.
The Challenge
The Project Analyst supports one or more Enterprise client implementation projects through a flexible, hands-on approach to problem solving , research, analysis, materials preparation, and detail orientation to support internal or external needs for communication, alignment, data-driven decision-making, or reporting. This is a support role that operates in a Junior Technical Account services capacity to engage clients, solve problems, and demonstrate intellectual curiosity to match data driven work to business solutions.
Location: NY, NY
Project management and project management support, e.g. preparing status updates, tracking tasks and following up on deliverables, flagging slippage vs milestones
Analytics support, e.g. preparing sales and delivery reports, conducting financial reconciliation, reviewing, codifying contracts
Internal OR external meeting preparation and follow-up, e.g. preparing decks, documenting follow-up’s, clarifying next steps, and following through on todo items until completion
Maintaining executive focus on key priorities, e.g. tracking activity and time vs objectives, highlighting progress vs objectives
Supporting sales and client activities, e.g. preparing target company lists, organizing meetings and workshops, organizing meetings
Other duties as assigned or suggested by you to enhance project or initiative execution
REQUIREMENTS
Requirements:
Four year degree from an accredited university
1-3 years experience in reporting/analytics, project management, program management, or consulting
Familiarity with data ecosystem, statistical analysis, data modeling
High EQ and collaborative, communicative personality
Understanding of business operations and quantitative problem solving methods
Problem solving and intellectual curiosity
Ability to flex between taking limited or explicit direction to run with project or assignment action, synthesizing information, and adapting to changes
Highly collaborative, highly responsive with orientation towards action
Strong Google and MS suite skills
BENEFITS
Put your own mark on the process
Stretch yourself to help define and sell something entirely new that will impact billions
Accelerate team progress with organization, process, and action
Gain exposure to a company that has more institutional knowledge in emerging “big data” access that perhaps anyone in the market, learn quickly
Be with a team solving problems and learning
Small enough where you matter, big enough to have the support to deliver what you promise
Generous benefits & competitive compensation
May 28, 2018
Full time
DESCRIPTION
Come kick start your career with a growing data integration tech startup! DemystData is unlocking access to data for financial inclusion. Are you passionate about driving business processes with team work , organization, and action? Come join DemystData's team as a project business analyst!
Our Solution
Demyst is an External Enterprise Data Platform, used by major US and APAC financial institutions to better discover, test, and deploy third party data solutions. Leading banks and insurers leverage our platform to find and test new data to incorporate into decision processes across the customer lifecycle.
The Challenge
The Project Analyst supports one or more Enterprise client implementation projects through a flexible, hands-on approach to problem solving , research, analysis, materials preparation, and detail orientation to support internal or external needs for communication, alignment, data-driven decision-making, or reporting. This is a support role that operates in a Junior Technical Account services capacity to engage clients, solve problems, and demonstrate intellectual curiosity to match data driven work to business solutions.
Location: NY, NY
Project management and project management support, e.g. preparing status updates, tracking tasks and following up on deliverables, flagging slippage vs milestones
Analytics support, e.g. preparing sales and delivery reports, conducting financial reconciliation, reviewing, codifying contracts
Internal OR external meeting preparation and follow-up, e.g. preparing decks, documenting follow-up’s, clarifying next steps, and following through on todo items until completion
Maintaining executive focus on key priorities, e.g. tracking activity and time vs objectives, highlighting progress vs objectives
Supporting sales and client activities, e.g. preparing target company lists, organizing meetings and workshops, organizing meetings
Other duties as assigned or suggested by you to enhance project or initiative execution
REQUIREMENTS
Requirements:
Four year degree from an accredited university
1-3 years experience in reporting/analytics, project management, program management, or consulting
Familiarity with data ecosystem, statistical analysis, data modeling
High EQ and collaborative, communicative personality
Understanding of business operations and quantitative problem solving methods
Problem solving and intellectual curiosity
Ability to flex between taking limited or explicit direction to run with project or assignment action, synthesizing information, and adapting to changes
Highly collaborative, highly responsive with orientation towards action
Strong Google and MS suite skills
BENEFITS
Put your own mark on the process
Stretch yourself to help define and sell something entirely new that will impact billions
Accelerate team progress with organization, process, and action
Gain exposure to a company that has more institutional knowledge in emerging “big data” access that perhaps anyone in the market, learn quickly
Be with a team solving problems and learning
Small enough where you matter, big enough to have the support to deliver what you promise
Generous benefits & competitive compensation
Are you a great Business Developer? Are you interested in the Fintech Industry? Do you want a great career? Then this could be the role for you...
TransferMate Global Payments is the market-leading, international choice for businesses worldwide that send and receive foreign currency payments and we are leading the change within the Global Payments Fintech sector. We have a fast growing client base and a dynamic team, but we need YOU! We have a role immediately available for an enthusiastic and confident Business Development Manager to join our ever growing TransferMate sales team. If you are experienced in sales then you can be the person helping to grow our business and your own career by getting an opportunity to excel in a fast-paced, performance-based, competitive atmosphere.
What will you be doing?
You would be responsible for selling TransferMate's services to clients and customers, generating new name business and breaking into new markets for TransferMate. This is a client facing role and offers the candidate an opportunity to aggressively fast track their sales career. With the support of our leadership and extended support teams, you will have an opportunity to present a business plan to break into new markets and execute approved sales strategies. This will provide exposure into areas such as market sizing, competitive analysis, go to market, event management, proposition articulation, negotiation and account management expertise. This is a unique opportunity within the exciting Fintech sector and is your role to grow and make into your own. You will have the opportunity to grow and manage your own customer base as well as grow your career within a fast paced and fast expanding award winning international organisation. You will be given the support and backing needed to ensure a clear pipeline for your sales is in place, where you can develop a clear target strategy that results in you and TransferMate securing new business.
Who are we looking for?
We're big on staff development and keen to help our staff to reach their full potential, but to be successful in this role you will need to have a minimum of two years Business Development experience as well as a background in business, preferably having worked in the Financial or Foreign exchange sectors. You will need to have strong communication, negotiation skills, and presentation skills as you will be meeting, and presenting in front of, businesses from SMEs to corporate level executives. You will also need to possess drive, motivation and acute attention to detail in ensuring all sales opportunities are captured and explored. Does this sound like you?
Why choose us?
We know you are looking for more than just a job and at TransferMate we care about our staff so we strive to provide a well-balanced environment for you to work in on a day to day basis. As a division of The Taxback Group, TransferMate has won numerous awards including the Ernst & Young Entrepreneur of the Year 2009, Deloitte Best Managed Companies 2010, 2011, 2012, 2013 and 2014 and the RSM International Entrepreneur of the Year European Business Award. We also have won certification as a "Great Place to Work" for 2016 too, so you can be assured that we take care of you as our staff member and ensure a positive and supportive work environment. As a Company TransferMate has accomplished a 20% year-on-year growth and the company is currently trending 35% growth for 2016. Our focus on the development of our technological infrastructure, in tandem with our regulatory expansion, has provided us with a growth strategy that is simply unrivalled across the global payments industry today. Doesn't this sound easy to sell?
Oct 25, 2017
Full time
Are you a great Business Developer? Are you interested in the Fintech Industry? Do you want a great career? Then this could be the role for you...
TransferMate Global Payments is the market-leading, international choice for businesses worldwide that send and receive foreign currency payments and we are leading the change within the Global Payments Fintech sector. We have a fast growing client base and a dynamic team, but we need YOU! We have a role immediately available for an enthusiastic and confident Business Development Manager to join our ever growing TransferMate sales team. If you are experienced in sales then you can be the person helping to grow our business and your own career by getting an opportunity to excel in a fast-paced, performance-based, competitive atmosphere.
What will you be doing?
You would be responsible for selling TransferMate's services to clients and customers, generating new name business and breaking into new markets for TransferMate. This is a client facing role and offers the candidate an opportunity to aggressively fast track their sales career. With the support of our leadership and extended support teams, you will have an opportunity to present a business plan to break into new markets and execute approved sales strategies. This will provide exposure into areas such as market sizing, competitive analysis, go to market, event management, proposition articulation, negotiation and account management expertise. This is a unique opportunity within the exciting Fintech sector and is your role to grow and make into your own. You will have the opportunity to grow and manage your own customer base as well as grow your career within a fast paced and fast expanding award winning international organisation. You will be given the support and backing needed to ensure a clear pipeline for your sales is in place, where you can develop a clear target strategy that results in you and TransferMate securing new business.
Who are we looking for?
We're big on staff development and keen to help our staff to reach their full potential, but to be successful in this role you will need to have a minimum of two years Business Development experience as well as a background in business, preferably having worked in the Financial or Foreign exchange sectors. You will need to have strong communication, negotiation skills, and presentation skills as you will be meeting, and presenting in front of, businesses from SMEs to corporate level executives. You will also need to possess drive, motivation and acute attention to detail in ensuring all sales opportunities are captured and explored. Does this sound like you?
Why choose us?
We know you are looking for more than just a job and at TransferMate we care about our staff so we strive to provide a well-balanced environment for you to work in on a day to day basis. As a division of The Taxback Group, TransferMate has won numerous awards including the Ernst & Young Entrepreneur of the Year 2009, Deloitte Best Managed Companies 2010, 2011, 2012, 2013 and 2014 and the RSM International Entrepreneur of the Year European Business Award. We also have won certification as a "Great Place to Work" for 2016 too, so you can be assured that we take care of you as our staff member and ensure a positive and supportive work environment. As a Company TransferMate has accomplished a 20% year-on-year growth and the company is currently trending 35% growth for 2016. Our focus on the development of our technological infrastructure, in tandem with our regulatory expansion, has provided us with a growth strategy that is simply unrivalled across the global payments industry today. Doesn't this sound easy to sell?
Due to the exciting expansion of TransferMate, a number of new roles have arisen for pro-active, enthusiastic and confident Sales Executives to join our team in Dublin, Ireland.
The hours of work linked to this particular roles are in keeping with the local hours of the Market.
Ireland & UK - 9:00 am - 5:30 pm
United States - 2:00 pm - 11:30 pm
Australia - 11:00 pm - 6:00 am
The Sales Executive will enjoy the opportunity to excel in a fast-paced, performance-based, competitive atmosphere, with ample opportunities to progress professionally.
Company Background
At TransferMate, our team believe in delivering a better solution to companies worldwide when it comes to making international money transfers. There are still companies out there using the bank for their foreign exchange payments, I know…hard to believe!
We are looking for bright, ambitious, energetic people to join our team that can convince companies that there is a better solution to making their international payments and that solution is TransferMate Global Payments.
We pride ourselves in our customer service , our global regulation, our payment infrastructure and ultimately our hunger to do things better than the bank. If you think you are ready to make the difference, join us in our mission to become the world’s number 1 solution for international money transfer.
Responsibilities
Driving home the message about TransferMate to business clients.
Generate new business for TransferMate in line with targets by calling/generating leads and visiting clients.
Be accountable for your own customer base and follow up on all queries and commitments.
Work on customer retentions and building relationships with customers.
Meeting daily, weekly and monthly KPI’s.
Maintaining a high level of customer service.
Maintains professional and technical knowledge of the FX markets and the FX industry.
Contributes to team effort by accomplishing related results as needed.
Bring great ideas and energy.
Skills Required
Excellent communication and people skills
Customer Service
Meeting sales goals
Closing skills
Prospecting skills
Negotiation
Self-confidence
Building client relationships
Team player
Special Requirements for the role
Financial services background
Knowledge/understanding of the FX Markets
1-2 years sales experience
Oct 25, 2017
Full time
Due to the exciting expansion of TransferMate, a number of new roles have arisen for pro-active, enthusiastic and confident Sales Executives to join our team in Dublin, Ireland.
The hours of work linked to this particular roles are in keeping with the local hours of the Market.
Ireland & UK - 9:00 am - 5:30 pm
United States - 2:00 pm - 11:30 pm
Australia - 11:00 pm - 6:00 am
The Sales Executive will enjoy the opportunity to excel in a fast-paced, performance-based, competitive atmosphere, with ample opportunities to progress professionally.
Company Background
At TransferMate, our team believe in delivering a better solution to companies worldwide when it comes to making international money transfers. There are still companies out there using the bank for their foreign exchange payments, I know…hard to believe!
We are looking for bright, ambitious, energetic people to join our team that can convince companies that there is a better solution to making their international payments and that solution is TransferMate Global Payments.
We pride ourselves in our customer service , our global regulation, our payment infrastructure and ultimately our hunger to do things better than the bank. If you think you are ready to make the difference, join us in our mission to become the world’s number 1 solution for international money transfer.
Responsibilities
Driving home the message about TransferMate to business clients.
Generate new business for TransferMate in line with targets by calling/generating leads and visiting clients.
Be accountable for your own customer base and follow up on all queries and commitments.
Work on customer retentions and building relationships with customers.
Meeting daily, weekly and monthly KPI’s.
Maintaining a high level of customer service.
Maintains professional and technical knowledge of the FX markets and the FX industry.
Contributes to team effort by accomplishing related results as needed.
Bring great ideas and energy.
Skills Required
Excellent communication and people skills
Customer Service
Meeting sales goals
Closing skills
Prospecting skills
Negotiation
Self-confidence
Building client relationships
Team player
Special Requirements for the role
Financial services background
Knowledge/understanding of the FX Markets
1-2 years sales experience
About Us
Sidetrade empowers Marketing, Sales and Finance teams to grow sales and accelerate cash using Artificial Intelligence. We offer BrightTarget Predictive Marketing software to help B2B sales and marketing professionals understand, retain, grow and acquire more valuable customers. Our IKO system is used to automate lead outreach and generate a flow of new meetings with decision makers. Our financial solutions; Sidetrade Network and Sidetrade Payment Intelligence (SPi) can improve and analyse performance by predicting customer’s payment behaviors, managing real-time financial flows and identifying new and existing cash opportunities.
Role description
Due to expansion, our Business Development team is growing and we’re looking for a master of prospecting! The Business Development team is the first and pivotal step in the sales process and has played a huge part in Sidetrade’s success. You will be part of an energetic team based in Dublin 2 and work on the UK and Ireland market. You will work in a fast-paced and innovative environment, we will provide you with the resources and support to sell our solutions and take your career to the next level! You’ll be able to meet colleagues abroad and travel to our offices in London, Birmingham, Paris, and Amsterdam.
Responsibilities:
Utilise your marketing and sales skills to find potential clients in the UK/I market and discover how our products can benefit them
Anticipate how decisions are made and target decision makers in finance or marketing and sales functions in medium to large companies and nurture leads
Collaborate with Sales Reps and generate new opportunities by scheduling meetings with potential clients
Manage your own workload to be the best BDE that you can be!
Requirements:
Fluent English speaker
Experience in Business Development, Lead Generation or Telesales on the UK/I market
Knowledge or interest in finance, marketing and sales functions
Energetic and motivated individual who thrives working in a fast pace environment
Ability to work individually and as part of a team
We are open to consider candidates from other backgrounds who have the drive and ambition to start a career in marketing or sales
About Sidetrade
Sidetrade (EURONEXT: ALBFR.PA) is the most compelling A.I. Software Company shaping the future of Customer Engagement and empowering Marketing, Sales and Finance people to grow sales and accelerate cash.
Seamlessly integrated with existing CRM and ERP, Sidetrade leverages Artificial Intelligence to disclose untapped new business opportunities, increase upsell, reduce churn, predict customer payments and accelerate cash flow generation. Over 1,500 companies , of all sizes and sectors, in 80 countries, employ AI Sidetrade solutions for sustainable growth.
Oct 13, 2017
Full time
About Us
Sidetrade empowers Marketing, Sales and Finance teams to grow sales and accelerate cash using Artificial Intelligence. We offer BrightTarget Predictive Marketing software to help B2B sales and marketing professionals understand, retain, grow and acquire more valuable customers. Our IKO system is used to automate lead outreach and generate a flow of new meetings with decision makers. Our financial solutions; Sidetrade Network and Sidetrade Payment Intelligence (SPi) can improve and analyse performance by predicting customer’s payment behaviors, managing real-time financial flows and identifying new and existing cash opportunities.
Role description
Due to expansion, our Business Development team is growing and we’re looking for a master of prospecting! The Business Development team is the first and pivotal step in the sales process and has played a huge part in Sidetrade’s success. You will be part of an energetic team based in Dublin 2 and work on the UK and Ireland market. You will work in a fast-paced and innovative environment, we will provide you with the resources and support to sell our solutions and take your career to the next level! You’ll be able to meet colleagues abroad and travel to our offices in London, Birmingham, Paris, and Amsterdam.
Responsibilities:
Utilise your marketing and sales skills to find potential clients in the UK/I market and discover how our products can benefit them
Anticipate how decisions are made and target decision makers in finance or marketing and sales functions in medium to large companies and nurture leads
Collaborate with Sales Reps and generate new opportunities by scheduling meetings with potential clients
Manage your own workload to be the best BDE that you can be!
Requirements:
Fluent English speaker
Experience in Business Development, Lead Generation or Telesales on the UK/I market
Knowledge or interest in finance, marketing and sales functions
Energetic and motivated individual who thrives working in a fast pace environment
Ability to work individually and as part of a team
We are open to consider candidates from other backgrounds who have the drive and ambition to start a career in marketing or sales
About Sidetrade
Sidetrade (EURONEXT: ALBFR.PA) is the most compelling A.I. Software Company shaping the future of Customer Engagement and empowering Marketing, Sales and Finance people to grow sales and accelerate cash.
Seamlessly integrated with existing CRM and ERP, Sidetrade leverages Artificial Intelligence to disclose untapped new business opportunities, increase upsell, reduce churn, predict customer payments and accelerate cash flow generation. Over 1,500 companies , of all sizes and sectors, in 80 countries, employ AI Sidetrade solutions for sustainable growth.
Our Story
Revolut launched in 2015 with a punchy mission: to turn the financial banking sector on its head. Because today’s hyper-connected world deserves a financial partner just as progressive. One that adapts to your needs, gives you control and constantly pushes you into new and exciting spaces.
Instant payment notifications, free international money transfers and fee-free spending globally with the real exchange rate.
Welcome to a world beyond banking. Welcome to Revolut.
Our Culture
From humble beginnings of four people and a few MacBooks, Revolut has grown to over 200 employees globally and one of the fastest growing fintech startups in the world.
We’ve achieved all of this through cutting out the red tape and bureaucracy. We are one team working towards a common goal. You’ll receive a great deal of autonomy and guidance, work in a fast paced and high energy environment and help shape the future of world banking.
About the Job
We’re looking for a PR & Marketing Intern to be our Country Manager's first hire and to build our presence in both the Republic of Ireland and Northern Ireland.
We’ve hired some of the most talented developers and designers that the world of tech has to offer, and we’re keen to showcase their talent to Ireland - and that’s where you come in.
Grow and develop our social media community, reaching out to have constructive conversations with people who want to create a true alternative to traditional banking.
Be the day to day voice of Revolut, in our community forum and across our social media channels.
Run our community events, bringing people together to really get involved with what we are building.
Through outreach, user interviews and listening to our product testers, uncover exactly what our community really needs from a global banking alternative.
Working closely with our marketing and communications teams, help us test new ideas and refine messages.
Answer users' questions and build honest, positive relationships.
Requirements:
We're looking for someone who will work really hard to bring something special to the people of Ireland
An excellent communicator
Someone who constantly demonstrates creativity and always thinks outside of the box.
Someone results driven who understands the importance of increasing engagement and user growth.
Strong understanding of social media analytics and associated tools, is a plus
Benefits:
You’ll get to work in one of the hottest tech startups in the world right now.
We’ll arm you with all of the latest tech equipment.
You’ll receive excellent training and guidance from our team.
You'll really change Ireland for the better.
Oct 11, 2017
Full time
Our Story
Revolut launched in 2015 with a punchy mission: to turn the financial banking sector on its head. Because today’s hyper-connected world deserves a financial partner just as progressive. One that adapts to your needs, gives you control and constantly pushes you into new and exciting spaces.
Instant payment notifications, free international money transfers and fee-free spending globally with the real exchange rate.
Welcome to a world beyond banking. Welcome to Revolut.
Our Culture
From humble beginnings of four people and a few MacBooks, Revolut has grown to over 200 employees globally and one of the fastest growing fintech startups in the world.
We’ve achieved all of this through cutting out the red tape and bureaucracy. We are one team working towards a common goal. You’ll receive a great deal of autonomy and guidance, work in a fast paced and high energy environment and help shape the future of world banking.
About the Job
We’re looking for a PR & Marketing Intern to be our Country Manager's first hire and to build our presence in both the Republic of Ireland and Northern Ireland.
We’ve hired some of the most talented developers and designers that the world of tech has to offer, and we’re keen to showcase their talent to Ireland - and that’s where you come in.
Grow and develop our social media community, reaching out to have constructive conversations with people who want to create a true alternative to traditional banking.
Be the day to day voice of Revolut, in our community forum and across our social media channels.
Run our community events, bringing people together to really get involved with what we are building.
Through outreach, user interviews and listening to our product testers, uncover exactly what our community really needs from a global banking alternative.
Working closely with our marketing and communications teams, help us test new ideas and refine messages.
Answer users' questions and build honest, positive relationships.
Requirements:
We're looking for someone who will work really hard to bring something special to the people of Ireland
An excellent communicator
Someone who constantly demonstrates creativity and always thinks outside of the box.
Someone results driven who understands the importance of increasing engagement and user growth.
Strong understanding of social media analytics and associated tools, is a plus
Benefits:
You’ll get to work in one of the hottest tech startups in the world right now.
We’ll arm you with all of the latest tech equipment.
You’ll receive excellent training and guidance from our team.
You'll really change Ireland for the better.
Stripe is live on 3 continents with over 100 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world. While helping our users, the User Operations team works closely with every part of Stripe, learning the intricacies of how we build products, manage risk, launch new countries, and keep users happy.
As a part of our growing multilingual User Operations team in Dublin, you’ll spend most of your time interacting with our users and ensuring that they have a stellar Stripe experience. You’ll also work to build out our support hub in Dublin, and over time can be responsible for dedicated account management for some of our top users. Many of our User Operations team members also go on to specialize in support topics like risk, sales, and product.
If you’re constantly curious, a strong writer, and a fast researcher, we want to hear from you!
You’ll:
Spend the majority of your time interacting with users by email, and occasionally by phone.
Optimize our internal and external documentation and processes surrounding a host of products.
Work closely with other teams to improve our product offerings and messaging around new products.
Spend some time analyzing our processes and instigating changes to help scale our operations.
Gain unique insights into how thousands of businesses on Stripe scale and operate.
Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization.
We’re looking for people who:
Enjoy writing, and do so quickly and clearly (you need to be fluent and highly proficient in English).
Enjoy talking about technical concepts, have great analytical skills, and would be comfortable explaining how Stripe works to a range of audiences.
Can empathize with users and quickly grasp the issues they’re facing.
Enjoy the puzzle of solving open-ended problems.
Love constantly learning about a changing technical product, even when it’s a little out of your depth.
Are happy to take on new projects, which can sometimes involve quickly researching to become a subject matter expert while seeing things through to completion.
Are able to work at least one weekend day per week (you’ll be able to take a week day off in lieu).
You should include these in your application:
Your background and accomplishments.
Why you want to work in this role.
Languages you’d be comfortable communicating in beyond English, if any.
Aug 01, 2017
Full time
Stripe is live on 3 continents with over 100 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world. While helping our users, the User Operations team works closely with every part of Stripe, learning the intricacies of how we build products, manage risk, launch new countries, and keep users happy.
As a part of our growing multilingual User Operations team in Dublin, you’ll spend most of your time interacting with our users and ensuring that they have a stellar Stripe experience. You’ll also work to build out our support hub in Dublin, and over time can be responsible for dedicated account management for some of our top users. Many of our User Operations team members also go on to specialize in support topics like risk, sales, and product.
If you’re constantly curious, a strong writer, and a fast researcher, we want to hear from you!
You’ll:
Spend the majority of your time interacting with users by email, and occasionally by phone.
Optimize our internal and external documentation and processes surrounding a host of products.
Work closely with other teams to improve our product offerings and messaging around new products.
Spend some time analyzing our processes and instigating changes to help scale our operations.
Gain unique insights into how thousands of businesses on Stripe scale and operate.
Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization.
We’re looking for people who:
Enjoy writing, and do so quickly and clearly (you need to be fluent and highly proficient in English).
Enjoy talking about technical concepts, have great analytical skills, and would be comfortable explaining how Stripe works to a range of audiences.
Can empathize with users and quickly grasp the issues they’re facing.
Enjoy the puzzle of solving open-ended problems.
Love constantly learning about a changing technical product, even when it’s a little out of your depth.
Are happy to take on new projects, which can sometimes involve quickly researching to become a subject matter expert while seeing things through to completion.
Are able to work at least one weekend day per week (you’ll be able to take a week day off in lieu).
You should include these in your application:
Your background and accomplishments.
Why you want to work in this role.
Languages you’d be comfortable communicating in beyond English, if any.
Stripe is live on 3 continents with over 100 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world. While helping our users, the User Operations team works closely with every part of Stripe, learning the intricacies of how we build products, manage risk, launch new countries, and keep users happy.
As a part of our growing multilingual User Operations team in Dublin, you’ll spend most of your time interacting with our users and ensuring that they have a stellar Stripe experience. You’ll also work to build out our support hub in Dublin, and over time can be responsible for dedicated account management for some of our top users. Many of our User Operations team members also go on to specialize in support topics like risk, sales, and product.
If you’re constantly curious, a strong writer, and a fast researcher, we want to hear from you!
You’ll:
Spend the majority of your time interacting with users by email, and occasionally by phone.
Optimize our internal and external documentation and processes surrounding a host of products.
Work closely with other teams to improve our product offerings and messaging around new products.
Spend some time analyzing our processes and instigating changes to help scale our operations.
Gain unique insights into how thousands of businesses on Stripe scale and operate.
Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization.
We’re looking for people who:
Enjoy writing, and do so quickly and clearly (you need to be fluent and highly proficient in English).
Enjoy talking about technical concepts, have great analytical skills, and would be comfortable explaining how Stripe works to a range of audiences.
Can empathize with users and quickly grasp the issues they’re facing.
Enjoy the puzzle of solving open-ended problems.
Love constantly learning about a changing technical product, even when it’s a little out of your depth.
Are happy to take on new projects, which can sometimes involve quickly researching to become a subject matter expert while seeing things through to completion.
Are able to work at least one weekend day per week (you’ll be able to take a week day off in lieu).
You should include these in your application:
Your background and accomplishments.
Why you want to work in this role.
Languages you’d be comfortable communicating in beyond English, if any.
Jul 28, 2017
Full time
Stripe is live on 3 continents with over 100 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world. While helping our users, the User Operations team works closely with every part of Stripe, learning the intricacies of how we build products, manage risk, launch new countries, and keep users happy.
As a part of our growing multilingual User Operations team in Dublin, you’ll spend most of your time interacting with our users and ensuring that they have a stellar Stripe experience. You’ll also work to build out our support hub in Dublin, and over time can be responsible for dedicated account management for some of our top users. Many of our User Operations team members also go on to specialize in support topics like risk, sales, and product.
If you’re constantly curious, a strong writer, and a fast researcher, we want to hear from you!
You’ll:
Spend the majority of your time interacting with users by email, and occasionally by phone.
Optimize our internal and external documentation and processes surrounding a host of products.
Work closely with other teams to improve our product offerings and messaging around new products.
Spend some time analyzing our processes and instigating changes to help scale our operations.
Gain unique insights into how thousands of businesses on Stripe scale and operate.
Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization.
We’re looking for people who:
Enjoy writing, and do so quickly and clearly (you need to be fluent and highly proficient in English).
Enjoy talking about technical concepts, have great analytical skills, and would be comfortable explaining how Stripe works to a range of audiences.
Can empathize with users and quickly grasp the issues they’re facing.
Enjoy the puzzle of solving open-ended problems.
Love constantly learning about a changing technical product, even when it’s a little out of your depth.
Are happy to take on new projects, which can sometimes involve quickly researching to become a subject matter expert while seeing things through to completion.
Are able to work at least one weekend day per week (you’ll be able to take a week day off in lieu).
You should include these in your application:
Your background and accomplishments.
Why you want to work in this role.
Languages you’d be comfortable communicating in beyond English, if any.
Stripe is looking for an effective and motivated team leader to help grow the Product Support team and manage a group of 6 to 8 team members working on email or phone support. The Team Manager cultivates the happiness of their team members while guiding them to be the best they can be, through feedback, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. The Team Manager is also responsible for managing some operational projects on a larger scale.
You’ll:
Ensure team members are happy, effective, and growing in their career and new work experiences.
Set clear goals and directions, and provide regular feedback on team members’ performance.
Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports.
Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment.
Maintain operational upkeep necessary for the team, including things like scheduling, maintaining time-keeping records, sick leave and vacation time, immigration assistance, etc.
Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.
Our ideal candidate will have many of the following:
A keen interest in pursuing people-management as a vocation, and some degree of experience and comfort with this specialized discipline.
A lucid, well-formed communication style (either on the phone or in writing), with an impulse to listen and be empathetic first, and an ability to be firm and assertive when necessary.
An ability to execute on and deliver complex operational projects involving multiple stakeholders; i.e. project management and collaboration skills.
An urge to measure and document the work of their team creatively, and leverage this data to improve the work lives and effectiveness of their team members.
Great operational awareness: a sense of the big picture in any organization they inhabit, how team members’ individual goals contribute to that, and how they can help team members navigate best within the big picture.
Skill and credibility doing the core work of a user operations team, with a high bar for quality of same, and a willingness to lead by example and participate in the work where necessary.
Experience on a product-support team. (Especially one in a high-growth technology company.)
Experience managing a team doing either email support or phone support or both.
You should include these in your application:
Resume and cover letter.
Description of why you want to work in this role.
Jul 28, 2017
Full time
Stripe is looking for an effective and motivated team leader to help grow the Product Support team and manage a group of 6 to 8 team members working on email or phone support. The Team Manager cultivates the happiness of their team members while guiding them to be the best they can be, through feedback, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. The Team Manager is also responsible for managing some operational projects on a larger scale.
You’ll:
Ensure team members are happy, effective, and growing in their career and new work experiences.
Set clear goals and directions, and provide regular feedback on team members’ performance.
Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports.
Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment.
Maintain operational upkeep necessary for the team, including things like scheduling, maintaining time-keeping records, sick leave and vacation time, immigration assistance, etc.
Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.
Our ideal candidate will have many of the following:
A keen interest in pursuing people-management as a vocation, and some degree of experience and comfort with this specialized discipline.
A lucid, well-formed communication style (either on the phone or in writing), with an impulse to listen and be empathetic first, and an ability to be firm and assertive when necessary.
An ability to execute on and deliver complex operational projects involving multiple stakeholders; i.e. project management and collaboration skills.
An urge to measure and document the work of their team creatively, and leverage this data to improve the work lives and effectiveness of their team members.
Great operational awareness: a sense of the big picture in any organization they inhabit, how team members’ individual goals contribute to that, and how they can help team members navigate best within the big picture.
Skill and credibility doing the core work of a user operations team, with a high bar for quality of same, and a willingness to lead by example and participate in the work where necessary.
Experience on a product-support team. (Especially one in a high-growth technology company.)
Experience managing a team doing either email support or phone support or both.
You should include these in your application:
Resume and cover letter.
Description of why you want to work in this role.
Stripe is live on 4 continents with over 100 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world. While helping our users, the User Operations team works closely with every part of Stripe, learning the intricacies of how we build products, manage risk, launch new countries, and keep users happy.
As a User Operations - Market Specialist in our growing multilingual User Operations team in Dublin, you’ll spend your time supporting users and user-facing teams, focusing on improving our users experience and growing that particular market. Specifically, you’ll be the founding member of the User-Ops team for Benelux. You’ll also work to build out and hire for our hub in Dublin, and over time can help build the teams that will drive our future growth in Europe.
You’ll:
Spend some of your time supporting users in your market.
Interacting with users to understand new/better ways of supporting them, focusing on improving the user experience.
Function as a market expert through research and interactions with local payment systems, VCs, and companies - as the first hire for your market, you may also dedicate part of your time to sales, account management, Benelux country launches, or other functions based on the needs of your team.
Support user-facing teams through informed insights about your market and/or your specialization (product, risk, legal, user-safety) - including creating and delivering trainings for the teams.
Interact with user-facing teams to understand how we can scale our operations in Europe.
Help design and implement process improvements which will enable faster decisions and better access to information within the company.
Help scale the Benelux User-Ops team through partner management (for example, working with our vendors), content creation and guiding new User-Ops members in your team.
Gain unique insights into how thousands of businesses on Stripe scale and operate.
Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization.
We’re looking for people who:
Enjoy talking about technical concepts, have great analytical skills, and would be comfortable explaining how Stripe works to a range of audiences.
Are able to identify opportunities for the company both internally and in the Benelux market, which can involve research in order to become a subject matter expert while seeing things through to completion.
Thrive in a highly ambiguous and fast-paced environment.
Have strong organizational skills and are able to multitask - you see yourself as structured, deadline-orientated and results-driven. You have demonstrated the ability to take initiative, showing a self-starter attitude and a natural desire to get things done.
Have great communication skills (you need to be fluent and highly proficient in English and Dutch).
Love constantly learning about the different aspects of a changing technical product, even when it’s out of your depth.
You should include these in your application:
Your background and accomplishments.
Why you want to work in this role.
Languages you’d be comfortable communicating in beyond English, if any.
Jul 28, 2017
Full time
Stripe is live on 4 continents with over 100 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world. While helping our users, the User Operations team works closely with every part of Stripe, learning the intricacies of how we build products, manage risk, launch new countries, and keep users happy.
As a User Operations - Market Specialist in our growing multilingual User Operations team in Dublin, you’ll spend your time supporting users and user-facing teams, focusing on improving our users experience and growing that particular market. Specifically, you’ll be the founding member of the User-Ops team for Benelux. You’ll also work to build out and hire for our hub in Dublin, and over time can help build the teams that will drive our future growth in Europe.
You’ll:
Spend some of your time supporting users in your market.
Interacting with users to understand new/better ways of supporting them, focusing on improving the user experience.
Function as a market expert through research and interactions with local payment systems, VCs, and companies - as the first hire for your market, you may also dedicate part of your time to sales, account management, Benelux country launches, or other functions based on the needs of your team.
Support user-facing teams through informed insights about your market and/or your specialization (product, risk, legal, user-safety) - including creating and delivering trainings for the teams.
Interact with user-facing teams to understand how we can scale our operations in Europe.
Help design and implement process improvements which will enable faster decisions and better access to information within the company.
Help scale the Benelux User-Ops team through partner management (for example, working with our vendors), content creation and guiding new User-Ops members in your team.
Gain unique insights into how thousands of businesses on Stripe scale and operate.
Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization.
We’re looking for people who:
Enjoy talking about technical concepts, have great analytical skills, and would be comfortable explaining how Stripe works to a range of audiences.
Are able to identify opportunities for the company both internally and in the Benelux market, which can involve research in order to become a subject matter expert while seeing things through to completion.
Thrive in a highly ambiguous and fast-paced environment.
Have strong organizational skills and are able to multitask - you see yourself as structured, deadline-orientated and results-driven. You have demonstrated the ability to take initiative, showing a self-starter attitude and a natural desire to get things done.
Have great communication skills (you need to be fluent and highly proficient in English and Dutch).
Love constantly learning about the different aspects of a changing technical product, even when it’s out of your depth.
You should include these in your application:
Your background and accomplishments.
Why you want to work in this role.
Languages you’d be comfortable communicating in beyond English, if any.
Stripe is live on 3 continents with over 100 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world. While helping our users, the User Operations team works closely with every part of Stripe, learning the intricacies of how we build products, manage risk, launch new countries, and keep users happy.
As a part of our growing multilingual User Operations team in Dublin, you’ll spend most of your time interacting with our users and ensuring that they have a stellar Stripe experience. You’ll also work to build out our support hub in Dublin, and over time can be responsible for dedicated account management for some of our top users. Many of our User Operations team members also go on to specialize in support topics like risk, sales, and product.
If you’re constantly curious, a strong writer, and a fast researcher, we want to hear from you!
You’ll:
Spend the majority of your time interacting with users by email, and occasionally by phone.
Optimize our internal and external documentation and processes surrounding a host of products.
Work closely with other teams to improve our product offerings and messaging around new products.
Spend some time analyzing our processes and instigating changes to help scale our operations.
Gain unique insights into how thousands of businesses on Stripe scale and operate.
Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization.
We’re looking for people who:
Enjoy writing, and do so quickly and clearly (you need to be fluent and highly proficient in English).
Enjoy talking about technical concepts, have great analytical skills, and would be comfortable explaining how Stripe works to a range of audiences.
Can empathize with users and quickly grasp the issues they’re facing.
Enjoy the puzzle of solving open-ended problems.
Love constantly learning about a changing technical product, even when it’s a little out of your depth.
Are happy to take on new projects, which can sometimes involve quickly researching to become a subject matter expert while seeing things through to completion.
Are able to work at least one weekend day per week (you’ll be able to take a week day off in lieu).
You should include these in your application:
Your background and accomplishments.
Why you want to work in this role.
Languages you’d be comfortable communicating in beyond English, if any.
Jul 28, 2017
Full time
Stripe is live on 3 continents with over 100 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world. While helping our users, the User Operations team works closely with every part of Stripe, learning the intricacies of how we build products, manage risk, launch new countries, and keep users happy.
As a part of our growing multilingual User Operations team in Dublin, you’ll spend most of your time interacting with our users and ensuring that they have a stellar Stripe experience. You’ll also work to build out our support hub in Dublin, and over time can be responsible for dedicated account management for some of our top users. Many of our User Operations team members also go on to specialize in support topics like risk, sales, and product.
If you’re constantly curious, a strong writer, and a fast researcher, we want to hear from you!
You’ll:
Spend the majority of your time interacting with users by email, and occasionally by phone.
Optimize our internal and external documentation and processes surrounding a host of products.
Work closely with other teams to improve our product offerings and messaging around new products.
Spend some time analyzing our processes and instigating changes to help scale our operations.
Gain unique insights into how thousands of businesses on Stripe scale and operate.
Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization.
We’re looking for people who:
Enjoy writing, and do so quickly and clearly (you need to be fluent and highly proficient in English).
Enjoy talking about technical concepts, have great analytical skills, and would be comfortable explaining how Stripe works to a range of audiences.
Can empathize with users and quickly grasp the issues they’re facing.
Enjoy the puzzle of solving open-ended problems.
Love constantly learning about a changing technical product, even when it’s a little out of your depth.
Are happy to take on new projects, which can sometimes involve quickly researching to become a subject matter expert while seeing things through to completion.
Are able to work at least one weekend day per week (you’ll be able to take a week day off in lieu).
You should include these in your application:
Your background and accomplishments.
Why you want to work in this role.
Languages you’d be comfortable communicating in beyond English, if any.
Stripe is looking for a IT Support lead for the Dublin Office. You will be the first IT hire in Europe and will be foundational to building a new team there. You will be the point of contact for all IT issues related to Dublin, London, and remotes in the region. You will work with and support Stripes at every level of the company. You will independently help other stripes with their technology needs, and ensure IT issues never hinder the productivity and creativity of fellow Stripes.
You will:
Support Stripe systems (Apple, Dropbox, Gmail, Slack, Bluejeans, Crestron, Lifesize etc.)
Help maintain a physical inventory of IT hardware (computers, peripherals, and accessories)
Support live and streaming video events, record and archive events as needed
Support and maintain AV systems across Stripe globally
Proactively identify and address technical issues across the company
Assist with IT onboarding and training curriculum
Design, update, and maintain IT documentation
Able to travel to other Stripe offices in the region
Our ideal candidate will:
3-6 years of experience providing IT Support
Experience supporting AV equipment and events
Possess expert knowledge of Apple systems and software (Apple Certified)
Possess working scripting knowledge (ex: Ruby, Google Apps Script, Shell, Python)
Possess working knowledge of imaging/endpoint management tools (DeployStudio, Munki, Puppet)
Familiar with ticketing systems (JIRA) and support success metrics
Able to independently manage and prioritize workload
Be empathetic, humble, and possess a strong focus on customer service
Possess outstanding interpersonal and communication skills
You should include these in your application:
A resume or LinkedIn profile
A short description about why you want to work at Stripe
Jul 28, 2017
Full time
Stripe is looking for a IT Support lead for the Dublin Office. You will be the first IT hire in Europe and will be foundational to building a new team there. You will be the point of contact for all IT issues related to Dublin, London, and remotes in the region. You will work with and support Stripes at every level of the company. You will independently help other stripes with their technology needs, and ensure IT issues never hinder the productivity and creativity of fellow Stripes.
You will:
Support Stripe systems (Apple, Dropbox, Gmail, Slack, Bluejeans, Crestron, Lifesize etc.)
Help maintain a physical inventory of IT hardware (computers, peripherals, and accessories)
Support live and streaming video events, record and archive events as needed
Support and maintain AV systems across Stripe globally
Proactively identify and address technical issues across the company
Assist with IT onboarding and training curriculum
Design, update, and maintain IT documentation
Able to travel to other Stripe offices in the region
Our ideal candidate will:
3-6 years of experience providing IT Support
Experience supporting AV equipment and events
Possess expert knowledge of Apple systems and software (Apple Certified)
Possess working scripting knowledge (ex: Ruby, Google Apps Script, Shell, Python)
Possess working knowledge of imaging/endpoint management tools (DeployStudio, Munki, Puppet)
Familiar with ticketing systems (JIRA) and support success metrics
Able to independently manage and prioritize workload
Be empathetic, humble, and possess a strong focus on customer service
Possess outstanding interpersonal and communication skills
You should include these in your application:
A resume or LinkedIn profile
A short description about why you want to work at Stripe
Our Partner Engineering team is responsible for providing technical leadership and guidance to our users and partners throughout the entire lifecycle of their Stripe experience. Our users and partners are an extremely diverse group – from the fastest growing, technology driven startups in the world today, to traditional enterprise customers who are transitioning to a more modern infrastructure, to entirely new businesses embarking on a launch.
Core Responsibilities of Partner Engineers are:
Supporting Stripe’s Sales, Partnerships, and Account Management teams in helping customers understand what is technically possible with Stripe.
Understanding user and partner requirements and communicate how Stripe can solve their business and technical challenges.
Planning and executing integration engineering end-to-end, from high-level architecture down to code implementation.
Creating technical content to show customers how to implement specific use cases or best practices.
Serving as the primary, ongoing technical point of contact for our largest users’ and partners’ technical teams.
In international markets, educating our users and the developer community about Stripe’s value proposition, best practices, and new technical developments.
It’s not expected that any single candidate would have expertise across all of these areas—we’re looking for candidates that are particularly strong in at least one area, and have some interest and capabilities in 2-3 of these areas.
As you get started at Stripe, our current team members will devote a large amount of time to teaching you and helping you gain a level of comfort and expertise with Stripe, our services and most frequent use cases, and how we interact with users. Later, we’d love for you to take on this role with newer members of the team, especially since teaching is a great way to learn and to reinforce what you know.
We’re looking for someone who is:
A strong technical generalist.
Comfortable with code-level debugging (Stripe code and user code).
Empathetic, collaborative, communicative, consultative.
Confident and comfortable with customers.
Intellectually curious, with great problem-solving skills.
As a Partner Engineer, you’ll be expected to:
Be fluent in at least 2 of Stripe’s primary deployment languages.
Be comfortable talking about technical concepts, and explaining how Stripe works, both from a product feature and API architecture perspective.
Have tinkered with a bunch of languages and services, giving enough insight across the programming landscape to step into unfamiliar code and make sense of what’s going on.
Be able to think on your feet and dive into helping our users and partners with their technical issues.
Excel at generating excitement around what Stripe is building within our prospects and users.
Enjoy the puzzle of solving open-ended problems, both individually and as a member of our team.
Empathise with users of all experience levels and see through their questions to quickly grasp the issues they’re facing.
This position requires being able to travel approximately 10% of the time.
Please include these in your application:
Code you’re proud of.
Technical products or projects you’ve worked on.
Languages you are fluent in, both human and technical.
What you find most interesting about Stripe.
Jul 28, 2017
Full time
Our Partner Engineering team is responsible for providing technical leadership and guidance to our users and partners throughout the entire lifecycle of their Stripe experience. Our users and partners are an extremely diverse group – from the fastest growing, technology driven startups in the world today, to traditional enterprise customers who are transitioning to a more modern infrastructure, to entirely new businesses embarking on a launch.
Core Responsibilities of Partner Engineers are:
Supporting Stripe’s Sales, Partnerships, and Account Management teams in helping customers understand what is technically possible with Stripe.
Understanding user and partner requirements and communicate how Stripe can solve their business and technical challenges.
Planning and executing integration engineering end-to-end, from high-level architecture down to code implementation.
Creating technical content to show customers how to implement specific use cases or best practices.
Serving as the primary, ongoing technical point of contact for our largest users’ and partners’ technical teams.
In international markets, educating our users and the developer community about Stripe’s value proposition, best practices, and new technical developments.
It’s not expected that any single candidate would have expertise across all of these areas—we’re looking for candidates that are particularly strong in at least one area, and have some interest and capabilities in 2-3 of these areas.
As you get started at Stripe, our current team members will devote a large amount of time to teaching you and helping you gain a level of comfort and expertise with Stripe, our services and most frequent use cases, and how we interact with users. Later, we’d love for you to take on this role with newer members of the team, especially since teaching is a great way to learn and to reinforce what you know.
We’re looking for someone who is:
A strong technical generalist.
Comfortable with code-level debugging (Stripe code and user code).
Empathetic, collaborative, communicative, consultative.
Confident and comfortable with customers.
Intellectually curious, with great problem-solving skills.
As a Partner Engineer, you’ll be expected to:
Be fluent in at least 2 of Stripe’s primary deployment languages.
Be comfortable talking about technical concepts, and explaining how Stripe works, both from a product feature and API architecture perspective.
Have tinkered with a bunch of languages and services, giving enough insight across the programming landscape to step into unfamiliar code and make sense of what’s going on.
Be able to think on your feet and dive into helping our users and partners with their technical issues.
Excel at generating excitement around what Stripe is building within our prospects and users.
Enjoy the puzzle of solving open-ended problems, both individually and as a member of our team.
Empathise with users of all experience levels and see through their questions to quickly grasp the issues they’re facing.
This position requires being able to travel approximately 10% of the time.
Please include these in your application:
Code you’re proud of.
Technical products or projects you’ve worked on.
Languages you are fluent in, both human and technical.
What you find most interesting about Stripe.
We are looking for an aspiring compliance professional to join our compliance team based in Dublin. In this role, you’ll have the opportunity to review regulatory compliance matters supporting Stripe’s growing business.
Stripe is both a technology company and a financial services company, and you will need to be comfortable straddling both of those worlds every day. The right person for the role will enjoy dealing with that puzzle, seeking creative solutions, and moving quickly, often in the face of ambiguity.
You’ll:
Monitor accounts and transactions to identify suspicious activity. Complete filing of suspicious activity reports (SARS) with the local competent authority in multiple jurisdictions - completing the required investigations and narratives for each authority. Assist in conducting risk analysis of prospective merchants, sometimes including complex payment models. Scale internal controls processes to cover an increasingly large and complex landscape of financial risk, especially as our user base rapidly expands. Help support the needs of our banking partners around the world. Challenge the payments industry status quo to help enable innovative businesses to flourish online. Have basic knowledge of payments infrastructure and operations. Be naturally curious, with a variety of academic and/or vocational interests; you know stuff about the real world. You’ll be:
A super sleuth: if something seems off, you want to understand why. Decisive, yet open to learning: you will make many critical decisions every day, and you will be wrong some of the time. Understanding and empathetic to the challenges of setting up a new business. A real data head. An excellent communicator with an ability to convey complex ideas succinctly. Able to achieve both immediate and short term goals with appropriate supervision. Fluent in one or more non-English languages (not required, but a big plus as Stripe continues to expand internationally). Nice to haves:
One or more years knowledge of AML/CFT and basic understanding of AML/CFT procedures within financial institutions. AML/CFT certifications (ACAMS, ACFCS). Familiarity with internet technologies and related policy issues. Wry sense of humor. A good dash of common sense. Calm under pressure. You should include these in your application:
A resume and LinkedIn profile. A description of why you’re interested in working at Stripe in this role.
Jul 14, 2017
Full time
We are looking for an aspiring compliance professional to join our compliance team based in Dublin. In this role, you’ll have the opportunity to review regulatory compliance matters supporting Stripe’s growing business.
Stripe is both a technology company and a financial services company, and you will need to be comfortable straddling both of those worlds every day. The right person for the role will enjoy dealing with that puzzle, seeking creative solutions, and moving quickly, often in the face of ambiguity.
You’ll:
Monitor accounts and transactions to identify suspicious activity. Complete filing of suspicious activity reports (SARS) with the local competent authority in multiple jurisdictions - completing the required investigations and narratives for each authority. Assist in conducting risk analysis of prospective merchants, sometimes including complex payment models. Scale internal controls processes to cover an increasingly large and complex landscape of financial risk, especially as our user base rapidly expands. Help support the needs of our banking partners around the world. Challenge the payments industry status quo to help enable innovative businesses to flourish online. Have basic knowledge of payments infrastructure and operations. Be naturally curious, with a variety of academic and/or vocational interests; you know stuff about the real world. You’ll be:
A super sleuth: if something seems off, you want to understand why. Decisive, yet open to learning: you will make many critical decisions every day, and you will be wrong some of the time. Understanding and empathetic to the challenges of setting up a new business. A real data head. An excellent communicator with an ability to convey complex ideas succinctly. Able to achieve both immediate and short term goals with appropriate supervision. Fluent in one or more non-English languages (not required, but a big plus as Stripe continues to expand internationally). Nice to haves:
One or more years knowledge of AML/CFT and basic understanding of AML/CFT procedures within financial institutions. AML/CFT certifications (ACAMS, ACFCS). Familiarity with internet technologies and related policy issues. Wry sense of humor. A good dash of common sense. Calm under pressure. You should include these in your application:
A resume and LinkedIn profile. A description of why you’re interested in working at Stripe in this role.
Stripe is live on 4 continents with over 100 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world. While helping our users, the User Operations team works closely with every part of Stripe, learning the intricacies of how we build products, manage risk, launch new countries, and keep users happy.
As a User Operations - Market Specialist in our growing multilingual User Operations team in Dublin, you’ll spend your time supporting users and user-facing teams, focusing on improving our users experience and growing that particular market. Specifically, you’ll be the founding member of the User-Ops team for Benelux. You’ll also work to build out and hire for our hub in Dublin, and over time can help build the teams that will drive our future growth in Europe.
You’ll:
Spend some of your time supporting users in your market.
Interacting with users to understand new/better ways of supporting them, focusing on improving the user experience.
Function as a market expert through research and interactions with local payment systems, VCs, and companies - as the first hire for your market, you may also dedicate part of your time to sales, account management, Benelux country launches, or other functions based on the needs of your team.
Support user-facing teams through informed insights about your market and/or your specialization (product, risk, legal, user-safety) - including creating and delivering trainings for the teams.
Interact with user-facing teams to understand how we can scale our operations in Europe.
Help design and implement process improvements which will enable faster decisions and better access to information within the company.
Help scale the Benelux User-Ops team through partner management (for example, working with our vendors), content creation and guiding new User-Ops members in your team.
Gain unique insights into how thousands of businesses on Stripe scale and operate.
Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization.
We’re looking for people who:
Enjoy talking about technical concepts, have great analytical skills, and would be comfortable explaining how Stripe works to a range of audiences.
Are able to identify opportunities for the company both internally and in the Benelux market, which can involve research in order to become a subject matter expert while seeing things through to completion.
Thrive in a highly ambiguous and fast-paced environment.
Have strong organizational skills and are able to multitask - you see yourself as structured, deadline-orientated and results-driven. You have demonstrated the ability to take initiative, showing a self-starter attitude and a natural desire to get things done.
Have great communication skills (you need to be fluent and highly proficient in English and Dutch).
Love constantly learning about the different aspects of a changing technical product, even when it’s out of your depth.
You should include these in your application:
Your background and accomplishments.
Why you want to work in this role.
Languages you’d be comfortable communicating in beyond English, if any.
Jul 03, 2017
Full time
Stripe is live on 4 continents with over 100 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world. While helping our users, the User Operations team works closely with every part of Stripe, learning the intricacies of how we build products, manage risk, launch new countries, and keep users happy.
As a User Operations - Market Specialist in our growing multilingual User Operations team in Dublin, you’ll spend your time supporting users and user-facing teams, focusing on improving our users experience and growing that particular market. Specifically, you’ll be the founding member of the User-Ops team for Benelux. You’ll also work to build out and hire for our hub in Dublin, and over time can help build the teams that will drive our future growth in Europe.
You’ll:
Spend some of your time supporting users in your market.
Interacting with users to understand new/better ways of supporting them, focusing on improving the user experience.
Function as a market expert through research and interactions with local payment systems, VCs, and companies - as the first hire for your market, you may also dedicate part of your time to sales, account management, Benelux country launches, or other functions based on the needs of your team.
Support user-facing teams through informed insights about your market and/or your specialization (product, risk, legal, user-safety) - including creating and delivering trainings for the teams.
Interact with user-facing teams to understand how we can scale our operations in Europe.
Help design and implement process improvements which will enable faster decisions and better access to information within the company.
Help scale the Benelux User-Ops team through partner management (for example, working with our vendors), content creation and guiding new User-Ops members in your team.
Gain unique insights into how thousands of businesses on Stripe scale and operate.
Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization.
We’re looking for people who:
Enjoy talking about technical concepts, have great analytical skills, and would be comfortable explaining how Stripe works to a range of audiences.
Are able to identify opportunities for the company both internally and in the Benelux market, which can involve research in order to become a subject matter expert while seeing things through to completion.
Thrive in a highly ambiguous and fast-paced environment.
Have strong organizational skills and are able to multitask - you see yourself as structured, deadline-orientated and results-driven. You have demonstrated the ability to take initiative, showing a self-starter attitude and a natural desire to get things done.
Have great communication skills (you need to be fluent and highly proficient in English and Dutch).
Love constantly learning about the different aspects of a changing technical product, even when it’s out of your depth.
You should include these in your application:
Your background and accomplishments.
Why you want to work in this role.
Languages you’d be comfortable communicating in beyond English, if any.
Stripe is live on 3 continents with over 100 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world. While helping our users, the User Operations team works closely with every part of Stripe, learning the intricacies of how we build products, manage risk, launch new countries, and keep users happy.
As a part of our growing multilingual User Operations team in Dublin, you’ll spend most of your time interacting with our users and ensuring that they have a stellar Stripe experience. You’ll also work to build out our support hub in Dublin, and over time can be responsible for dedicated account management for some of our top users. Many of our User Operations team members also go on to specialize in support topics like risk, sales, and product.
If you’re constantly curious, a strong writer, and a fast researcher, we want to hear from you!
You’ll:
Spend the majority of your time interacting with users by email, and occasionally by phone.
Optimize our internal and external documentation and processes surrounding a host of products.
Work closely with other teams to improve our product offerings and messaging around new products.
Spend some time analyzing our processes and instigating changes to help scale our operations.
Gain unique insights into how thousands of businesses on Stripe scale and operate.
Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization.
We’re looking for people who:
Enjoy writing, and do so quickly and clearly (you need to be fluent and highly proficient in English).
Enjoy talking about technical concepts, have great analytical skills, and would be comfortable explaining how Stripe works to a range of audiences.
Can empathize with users and quickly grasp the issues they’re facing.
Enjoy the puzzle of solving open-ended problems.
Love constantly learning about a changing technical product, even when it’s a little out of your depth.
Are happy to take on new projects, which can sometimes involve quickly researching to become a subject matter expert while seeing things through to completion.
Are able to work at least one weekend day per week (you’ll be able to take a week day off in lieu).
You should include these in your application:
Your background and accomplishments.
Why you want to work in this role.
Languages you’d be comfortable communicating in beyond English, if any.
Jul 03, 2017
Full time
Stripe is live on 3 continents with over 100 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world. While helping our users, the User Operations team works closely with every part of Stripe, learning the intricacies of how we build products, manage risk, launch new countries, and keep users happy.
As a part of our growing multilingual User Operations team in Dublin, you’ll spend most of your time interacting with our users and ensuring that they have a stellar Stripe experience. You’ll also work to build out our support hub in Dublin, and over time can be responsible for dedicated account management for some of our top users. Many of our User Operations team members also go on to specialize in support topics like risk, sales, and product.
If you’re constantly curious, a strong writer, and a fast researcher, we want to hear from you!
You’ll:
Spend the majority of your time interacting with users by email, and occasionally by phone.
Optimize our internal and external documentation and processes surrounding a host of products.
Work closely with other teams to improve our product offerings and messaging around new products.
Spend some time analyzing our processes and instigating changes to help scale our operations.
Gain unique insights into how thousands of businesses on Stripe scale and operate.
Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization.
We’re looking for people who:
Enjoy writing, and do so quickly and clearly (you need to be fluent and highly proficient in English).
Enjoy talking about technical concepts, have great analytical skills, and would be comfortable explaining how Stripe works to a range of audiences.
Can empathize with users and quickly grasp the issues they’re facing.
Enjoy the puzzle of solving open-ended problems.
Love constantly learning about a changing technical product, even when it’s a little out of your depth.
Are happy to take on new projects, which can sometimes involve quickly researching to become a subject matter expert while seeing things through to completion.
Are able to work at least one weekend day per week (you’ll be able to take a week day off in lieu).
You should include these in your application:
Your background and accomplishments.
Why you want to work in this role.
Languages you’d be comfortable communicating in beyond English, if any.
Stripe is looking for an effective and motivated team leader to help grow the User Ops team and manage a group of 6 to 8 team members working on email or phone support. The Team Manager cultivates the happiness of their team members while guiding them to be the best they can be, through feedback, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. The Team Manager is also responsible for managing some operational projects on a larger scale.
You’ll:
Ensure team members are happy, effective, and growing in their career and new work experiences.
Set clear goals and directions, and provide regular feedback on team members’ performance.
Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports.
Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment.
Maintain operational upkeep necessary for the team, including things like scheduling, maintaining time-keeping records, sick leave and vacation time, immigration assistance, etc.
Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.
Our ideal candidate will have many of the following:
A keen interest in pursuing people-management as a vocation, and some degree of experience and comfort with this specialized discipline.
A lucid, well-formed communication style (either on the phone or in writing), with an impulse to listen and be empathetic first, and an ability to be firm and assertive when necessary.
An ability to execute on and deliver complex operational projects involving multiple stakeholders; i.e. project management and collaboration skills.
An urge to measure and document the work of their team creatively, and leverage this data to improve the work lives and effectiveness of their team members.
Great operational awareness: a sense of the big picture in any organization they inhabit, how team members’ individual goals contribute to that, and how they can help team members navigate best within the big picture.
Skill and credibility doing the core work of a user operations team, with a high bar for quality of same, and a willingness to lead by example and participate in the work where necessary.
Experience on a user-support team. (Especially one in a high-growth technology company.)
Experience managing a team doing either email support or phone support or both.
You should include these in your application:
Resume and cover letter.
Description of why you want to work in this role.
Jul 03, 2017
Full time
Stripe is looking for an effective and motivated team leader to help grow the User Ops team and manage a group of 6 to 8 team members working on email or phone support. The Team Manager cultivates the happiness of their team members while guiding them to be the best they can be, through feedback, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. The Team Manager is also responsible for managing some operational projects on a larger scale.
You’ll:
Ensure team members are happy, effective, and growing in their career and new work experiences.
Set clear goals and directions, and provide regular feedback on team members’ performance.
Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports.
Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment.
Maintain operational upkeep necessary for the team, including things like scheduling, maintaining time-keeping records, sick leave and vacation time, immigration assistance, etc.
Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.
Our ideal candidate will have many of the following:
A keen interest in pursuing people-management as a vocation, and some degree of experience and comfort with this specialized discipline.
A lucid, well-formed communication style (either on the phone or in writing), with an impulse to listen and be empathetic first, and an ability to be firm and assertive when necessary.
An ability to execute on and deliver complex operational projects involving multiple stakeholders; i.e. project management and collaboration skills.
An urge to measure and document the work of their team creatively, and leverage this data to improve the work lives and effectiveness of their team members.
Great operational awareness: a sense of the big picture in any organization they inhabit, how team members’ individual goals contribute to that, and how they can help team members navigate best within the big picture.
Skill and credibility doing the core work of a user operations team, with a high bar for quality of same, and a willingness to lead by example and participate in the work where necessary.
Experience on a user-support team. (Especially one in a high-growth technology company.)
Experience managing a team doing either email support or phone support or both.
You should include these in your application:
Resume and cover letter.
Description of why you want to work in this role.
Stripe is live on 5 continents with over 100 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world. While helping our users, the User Operations team works closely with every part of Stripe, learning the intricacies of how we build products, manage risk, launch new countries, and keep users happy.
As a User Operations - Market Specialist in our growing multilingual User Operations team in Dublin, you’ll spend your time supporting users and user-facing teams, focusing on improving our users experience and growing that particular market. You will join our German speaking User Ops team who focus on supporting our users in the DACH region. You’ll also work to build out and hire for our Dublin office, and over time build the teams that will drive our future growth in Europe.
You’ll:
Spend some of your time supporting users in your market.
Interact with users to understand new/better ways of supporting them, focusing on improving the user experience.
Function as a market expert through research and interactions with local payment systems, VCs, and companies.
As a DACH Market Specialist you’ll be working closely with the country team in Berlin on Sales, Account Management and Support tasks.
Support user-facing teams through informed insights about your market and/or your specialization (product, risk, legal, user-safety) - including creating and delivering trainings for the teams.
Interact with user-facing teams to understand how we can scale our operations in Europe.
Help design and implement process improvements which will enable faster decisions and better access to information within the company.
Help scale the DACH User-Ops team through partner management (for example, working with our vendors), content creation and guiding new User-Ops members in your team.
Gain unique insights into how thousands of businesses on Stripe scale and operate.
Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization.
We’re looking for people who:
Are able to identify opportunities for the company both internally and in the DACH market and see things through to completion.
Enjoy becoming a subject matter expert.
Love constantly learning about the different aspects of a changing technical product, even when it may be a little out of your depth.
Enjoy talking about technical concepts, have great analytical skills, and would be comfortable explaining how Stripe works to a range of audiences.
Thrive in fast-paced, constantly changing environments.
Have strong organizational skills and are able to multitask - you see yourself as structured, deadline-orientated and results-driven. You have demonstrated the ability to take initiative, showing a self-starter attitude and a natural desire to get things done.
Have great communication skills (you need to be fluent and highly proficient in English and German).
You should include these in your application:
Your background and accomplishments.
Why you want to work in this role.
Languages you’d be comfortable communicating in beyond English, if any.
Jul 03, 2017
Full time
Stripe is live on 5 continents with over 100 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world. While helping our users, the User Operations team works closely with every part of Stripe, learning the intricacies of how we build products, manage risk, launch new countries, and keep users happy.
As a User Operations - Market Specialist in our growing multilingual User Operations team in Dublin, you’ll spend your time supporting users and user-facing teams, focusing on improving our users experience and growing that particular market. You will join our German speaking User Ops team who focus on supporting our users in the DACH region. You’ll also work to build out and hire for our Dublin office, and over time build the teams that will drive our future growth in Europe.
You’ll:
Spend some of your time supporting users in your market.
Interact with users to understand new/better ways of supporting them, focusing on improving the user experience.
Function as a market expert through research and interactions with local payment systems, VCs, and companies.
As a DACH Market Specialist you’ll be working closely with the country team in Berlin on Sales, Account Management and Support tasks.
Support user-facing teams through informed insights about your market and/or your specialization (product, risk, legal, user-safety) - including creating and delivering trainings for the teams.
Interact with user-facing teams to understand how we can scale our operations in Europe.
Help design and implement process improvements which will enable faster decisions and better access to information within the company.
Help scale the DACH User-Ops team through partner management (for example, working with our vendors), content creation and guiding new User-Ops members in your team.
Gain unique insights into how thousands of businesses on Stripe scale and operate.
Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization.
We’re looking for people who:
Are able to identify opportunities for the company both internally and in the DACH market and see things through to completion.
Enjoy becoming a subject matter expert.
Love constantly learning about the different aspects of a changing technical product, even when it may be a little out of your depth.
Enjoy talking about technical concepts, have great analytical skills, and would be comfortable explaining how Stripe works to a range of audiences.
Thrive in fast-paced, constantly changing environments.
Have strong organizational skills and are able to multitask - you see yourself as structured, deadline-orientated and results-driven. You have demonstrated the ability to take initiative, showing a self-starter attitude and a natural desire to get things done.
Have great communication skills (you need to be fluent and highly proficient in English and German).
You should include these in your application:
Your background and accomplishments.
Why you want to work in this role.
Languages you’d be comfortable communicating in beyond English, if any.
