94 jobs found in philippines

The Role The Payroll Administrator is responsible for the preparation and processing of biweekly payroll for WorldRemit’s Philippines office. Coordination between Finance, Operations, People and external third parties is key to the timely and accurate processing of payroll and handling of related concerns. This role is responsible for the preparation, analysis and submission of regular payroll, attendance and leaves, statutory and audit reports, among others and ensures compliance with local regulations and adherence to Finance policies including travel and expense policies, etc.   Key Responsibilities: • Review accuracy of approved timesheets and ensure that any changes are valid. • Calculate earnings, deductions and other payroll special instructions. • Prepare and process timely and accurate biweekly payroll and maintain payroll records. • Prepare, monitor and maintain reports detailing overtime, leave balances, headcount (new, transfers, leavers), loans, statutory or benefit contributions, and other payroll related reports for completeness, accuracy and timeliness. • Manage the attendance or timekeeping system and payroll system from set-up, training, distribution of reports to audit. • Coordinate with sundry internal and external stakeholders for above and ensure confidentiality of information and validity of data transfers. • Prepare and submit monthly, quarterly or annual statutory reports including SSS, Philhealth, Pag-Ibig, and BIR, among others, for compliance. • Identify, investigate and resolve pay disputes within a reasonable turnaround time. • Answer staff questions professionally on salaries, deductions, attendance, time records and related items. • Develop, implement and evaluate relevant policies, procedures and process improvements.   Skills & Qualifications • Educated to Bachelor’s/College Degree level • At least 5 years’ relevant experience performing different functions in Payroll • Good working knowledge of local pay and taxation laws • Experience developing the process flow of transactions in both manual and automated payroll accounting systems • Excellent Excel and Microsoft Office user • Very strong written and verbal communications skills • Proven problem-solver with the confidence to suggest and implement constant improvements • Self-motivated, organised and able to meet deadlines • Proactive with naturally high level of attention to detail and accuracy • Team player, trustworthy and reliable, understands the importance of confidentiality • Able to work through the many changes and challenges of an evolving start up environment

The Role: This role is a key position with the Engineering Team focused on providing technical guidance and support for our partners.  This position will have responsibilities for being the technical liaison for deploying the LenddoEFL product during on-site integrations, for providing technical support and troubleshooting issues directly with partners, and for attending partner meetings in person during deployments.  Additionally, as part of the Engineering Team, the Systems Integration Specialist will also cross-train in other aspects of launching and servicing our partners in order to provide a high quality, expedited deployment process.   Responsibilities: Integration support for deployments Deploy and assist with the design of new on-premise infrastructure Provide technical requirements related to on-site deployments to Sales and Engineering teams to aid in developing scopes of work. Develop and enforce deployment best practices both internally and with partners to standardize our processes. Attend on-site client meetings, including client kick-off meetings, to facilitate communication and expedite deployments. Manage responses to client requests such as completing IT questionnaires, developing process flow diagrams, and formulating architecture diagrams.   Product deployments Write technical specifications for developers, translating partner needs to tangible product configuration Configure partners, campaigns and environments needed for product delivery.   Level 1 and Level 2 Support Provide Level 1 support to regional partners, and provide Level 2 support when necessary to solve the reported issues.  Escalate as needed to Level 3. Need to act as the Point of Contact (POC) for the company   Manage complex implementations Resolve project issues, mitigate risks, and manage scope change requests. Provide status reporting on schedule, resources, and, key decisions, and milestone delivery.   Education and Experience: 5 years’ experience in Linux system administration, including network layer VPNs and firewall configuration 2 years’ experience in system administration of Cloud Systems Experience with Docker and  Kubernetis or other scripting languages an advantage Excellent English communication skills Strong analytical and troubleshooting skills

The Role: This role is a key position with the Engineering Team focused on providing technical guidance and support for our partners.  This position will have responsibilities for being the technical liaison for deploying the LenddoEFL product during on-site integrations, for providing technical support and troubleshooting issues directly with partners, and for attending partner meetings in person during deployments.  Additionally, as part of the Engineering Team, the System Integrator will also cross-train in other aspects of launching and servicing our partners in order to provide a high quality, expedited deployment process.   Responsibilities: Integration support for deployments Deploy and assist with the design of new on-premise infrastructure Provide technical requirements related to on-site deployments to Sales and Engineering teams to aid in developing scopes of work. Develop and enforce deployment best practices both internally and with partners to standardize our processes. Attend on-site client meetings, including client kick-off meetings, to facilitate communication and expedite deployments. Manage responses to client requests such as completing IT questionnaires, developing process flow diagrams, and formulating architecture diagrams.   Product deployments Write technical specifications for developers, translating partner needs to tangible product configuration Configure partners, campaigns and environments needed for product delivery.   Level 1 and Level 2 Support Provide Level 1 support to regional partners, and provide Level 2 support when necessary to solve the reported issues.  Escalate as needed to Level 3. Need to act as the Point of Contact (POC) for the company   Manage complex implementations Resolve project issues, mitigate risks, and manage scope change requests. Provide status reporting on schedule, resources, and, key decisions, and milestone delivery.   Education and Experience: 5 years’ experience in Linux system administration, including network layer VPNs and firewall configuration 2 years’ experience in system administration of Cloud Systems Experience with Docker and  Kubernetis or other scripting languages an advantage Excellent English communication skills Strong analytical and troubleshooting skills

Department  Engineering Employment Type  Outsourced Employee (Infinit-O) Minimum Experience  Mid-level About the Role: The Web Software Engineer will build Node.js applications for both web applications and API’s as well as developing in React.js and CSS. The successful candidate will be required to write effective unit tests, and to debug their code. They need to be able to communicate clearly, challenge solutions with potentially better approaches, and be willing to propose new solutions, ideas, or product features.   Primary Responsibilities: Develop applications (browser facing, internal, and API) with Node.js using frameworks such as Sails.js and hapi.js, as well as bare Node.js applications. Coordinate with a lean, focused team consisting of QA, Mobile Development, and Product to deliver world-class solutions. Develop unit tests for new and existing code to achieve a fully tested platform. Work with multiple browsers to ensure a cross-platform JavaScript implementation. Create technical documentation for API’s, internal code, and open source libraries.   Required Qualifications: 1+ years of Node.js development and 3+ years of working with JavaScript 3+ years’ experience with web programming in an object-oriented environment and 2+ years using version control solutions, and databases Strong adherence to coding standards which lend to high quality, easily readable code.

Department  Engineering Employment Type  Outsourced Employee (Infinit-O) Minimum Experience  Entry-level About the role: The Mobile Software Engineer should have a passion for pushing mobile technologies to the limit and will work with our team of talented engineers to design and build the next generation of our mobile applications. The engineer will work closely with our product team to create a cohesive look, feel and overall user experience for our Mobile Apps and SDKs. Be prepared to share your portfolio of mobile applications.    Primary responsibilities: Participate in the design and development of our mobile (Android and iOS) applications and SDK’s Collaborate with cross-functional teams to define, design, develop and deploy new features with the highest quality. Work with internal and external data sources and API’s Test, debug and maintain the application software throughout the product lifecycle Work on bug fixing and improving application performance.   Required Qualifications: Java or Kotlin, Objective-C or Swift Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes Familiarity with RESTful APIs to connect Mobile applications to back-end services Experience with offline storage, threading, and performance tuning Familiarity with cloud message APIs and push notifications   Preferred Qualifications:  BS/MS degree in Computer Science, Engineering or a related subject 1+ years of native Android development (Java); iOS development (Objective C, Bonus: Swift) Experience with version control solutions (mercurial and git), and databases (MySQL and MongoDB)   Expertise in performance optimizations and writing performance-conscious code.

Role Overview: Reporting to the VP Customer Service, the Head of Customer Service Philippines is responsible for Cebu operations (Including workforce, technology, and physical plant) delivering compliant tactical execution of operating initiatives across multiple customer service channels (including inbound/outbound voice, email and live chat).  Additionally, the role may include site leadership to support the other WorldRemit teams that work in our Cebu site.    Duties: • Leverage customer contact/transaction forecasts to staff and manage 24x7x365 multichannel contact centre operation. • Recruit/hire/train/manage Customer Support team leaders and infrastructure managers (e.g., Customer Support, quality assurance, training, facilities management, and workforce management). • Develop and maintain highly valued and responsive suite of customer contact channels, the results of which include exceptional customer contact experiences, exceptional employee experiences, and a cost-efficient technology-driven operation. • Create an enterprise-aligned, clearly understood and communicated Cebu-site management strategy that favourably impacts revenue and bottom-line financial goals. • Manage an operating budget of approximately £X million and 300+ FTE’s. • Develop and implement appropriate and reliable measures and reporting to support achievement of business strategies. • Coordinate and collaborate with contact centre leaders (London, Denver, etc.), to create and sustain effective contact centre infrastructure teams handling supporting forecasting in language, staffing models, workforce scheduling, and training and employee development, and global compensation and reward systems. • Be a strong, creative customer and advocate for improved systems to support the CS team and the customer • Lead initiatives to evaluate, acquire and integrate workforce management solutions into the enterprise operation. • Provide inspirational and charismatic surprise-free leadership for contact centre staff (customer-facing, infrastructure and back-office), hallmarked by process rigor, appropriate standardization, and consistent performance against targets. • Serve as a subject-matter expert on customer experience and contact centre operations to the WorldRemit leadership team. • Collaborate and coordinate with WorldRemit executive team on the development and implementation of contact centre initiatives. • Develop strategically-aligned objectives and key results (OKRs) and an environment of performance coaching, feedback and reward. • Ensure all contact centre operations are audited regularly and achieve regulatory and policy compliance. • Invest appropriately in business transformation and continuous improvement initiatives. • Recruit and engage exceptional talent. • Travel as required and as necessary to support operations.    Required Skills & Experience: • Bachelor’s Degree in Business Administration or related field. • Minimum 12 years of contact centre operations experience, at least 5 years in a senior/site leader role. • Experience with financial services offerings. • Site management experience as leader of 24x7x365 operation. • Has directly led the maturing of a contact centre’s people, process and technology from fast growth to a stable performing platform • Relevant experience in a management role o within a fast-paced environment, experience in Financial Service preferred. o where Regulatory oversight across multiple jurisdictions was a key factor o where establishing and working with outsourcers has been a key part of the role o where the Operating Model is in development o where the supporting systems were in flux • Proven track record of building strong stakeholder relationships with internal and external partners. • Self-starter, able to work independently as well as part of a team. • A diplomatic and sensitive approach and a calm nature. • Proven track record of making sound decisions with a strong sense of urgency. • A genuine passion for differentiating customer service. • The ability to create, implement and improve demanding processes and procedures. • Experience of training and motivating high-performing customer service teams across multiple cultures and geographies. • Strong analytical skills, communication skills, and interpersonal skills.

Responsibilities WorldRemit's Risk function are an expanding team due to the growth and future development of the business.  The team are   responsible   for   the   development   and   implementation   of   the   Enterprise   Risk Management framework.  The Group Risk Analyst will gain exposure to all areas of the business working closely with business and team leaders to ensure their risks are being identified and mitigated in line with company risk appetite and reporting on findings to senior management.   The role is hands on with maintaining and developing the risk management system; interpreting and analyzing risk data; helping embed the group risk framework and assists in promoting a risk aware culture within the business. The Group Risk Analyst reports to and keeps the Group Risk Director informed of existing and developing risks as well as those on the horizon.. Establishing controls and/or a trigger system for breaches of WorldRemit’s risk appetite or limits. Contribution to coordinating / running risk workshops, 1-1 sessions, trend analysis etc Horizon scanning for future potential regional risks which may have an impact on the company Keeping up to date with local regulatory changes within the remittances industry and key jurisdictions Reporting on risk items including but not limited to proposing appropriate risk-mitigating actions. Distributing risk management related communication, education, and awareness initiatives. Identifying material individual, aggregate, and emerging risks. To assist the BCM Team in developing and delivering viable business continuity programme that ensures adequate contingency plans are put into effect during the periods of disruption. To push global standardization of the BCM and Risk programmes. Support the Head of BCM in managing the development and maintenance of global business continuity plans in line with WorldRemit BCM Policies and local regulatory requirements Contribution to coordinating / running risk workshops and monthly BCM Coordinator meetings To provide timely management information on the readiness state of global business continuity plans when measured against the programme requirements Assessing these risks and measuring WorldRemit’s exposure to them. Creating , implementing and testing controls to ensure ongoing effectiveness to mitigate risks identified. Ongoing monitoring of the strategic decisions and risk exposures to ensure they are in line with the board-approved risk appetite and current policies and procedures. Assisting in the management of critical risk projects which have a strategic impact across the business Review risk issues for systemic problems and seek resolution. Escalate issues in line with the Risk Management Program and help manage the resolution of risk issues. Develop and compete reporting materials such as risk register, metrics for committee. Liaise closely with leaders of business units across the organisation to ensure robust communication and reporting of risk related practices. Assist in the coordination and support of risk related reviews, audits and examinations. Performing routine daily tasks—reviewing reports, preparing necessary correspondence, and participating in department projects. To support the Crisis Management programme by assisting the Risk Team and the WorldRemit Crisis Management Team;   Aiding in training associates on the Company’s risk policies and procedures. Carrying out any other tasks as may be requested from time to time.   Skills requirements   Key requirements:  - Ability to work closely with and manage key stakeholders across a fast-paced business - A strong sense of intuition and a 'can-do attitude' - The ability to listen in detail and understand and interpret the requirements of internal stakeholders - Holds a risk qualification or is willing to pursue one Strong risk management understanding and min 2-3 years previous experience in risk management or related discipline, such as actuarial, compliance or internal audit or risk assurance function. BA/BS or compensating experience in compliance. Team player adaptable to fast-paced and changing environment. Ability to manage tight processes with accuracy and attention to detail. Highly disciplined person, self-motivated, and delivery focused. Excellent communication skills both verbal and written. Strong organizational skills. Proficient in MS Office (Access, Excel, Word, PowerPoint and Visio).

Customer Service Executive  - with a Twist! WorldRemit - if the media's to be believed, we're the FinTech start up taking the world by storm - scooping-up awards and more than $140m in funding.  Ok... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents. To many companies, Customer Service means ‘phone agents’.  At WorldRemit, you are so much more.  Our CS team is responsible for a range of crucial functions that make our business tick and keep our customers happy.  That includes transaction monitoring - reviewing, approving and sometimes rejecting the ore than 300,000 monthly transfers that pass through our service every month.  You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. Because our people build up such a broad range of skills, many of our CS Execs have moved on to other parts of the business, including Compliance, Risk, Fraud Analysis, and Tech. Of course, if you can’t get enough of speaking to and helping people - you can move up within the Customer Service team, as a CS Team Leader or Manager. Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen. WorldRemit has grown at an average 50% year on year and is now processing over 1 million transactions per month. The Company currently employees more than 600 employees with offices in UK, Poland, Australia, New Zealand, Philippines, USA, Canada and other locations. If this has stoked your interest, then read on a little more to find out just what you will be doing in this role. Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers, so an attentive manner is a must.  A smile on your face will go a long way too :-) Screening and verifying customer’s identification. Reviewing transactions and identifying suspicious activities. Reporting and escalating suspicious activities to the relevant department. Research unusual or questionable transactions with the relevant department. Monitor and release transactions. Advising customers on the products WorldRemit offers. So, what do we want from you? Bachelor’s Degree is essential.  Relevant customer service experience. Fluent written and spoken English. Genuinely care and want to help and love talking to people. Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas. Be a team player that can adapt to a fast-paced and changing environment. Highly disciplined, self-motivated, and service delivery focused.  Always willing to go that extra mile. The ability to communicate with people from across the globe is key as our customer base is exactly that.  Worldwide. The patience of a saint :-) there are times when customers will be unhappy unfortunately.  You will be relied on to resolve their issues and keeping calm throughout, giving a fantastic customer experience. You will need to be flexible and able to work as part of a shift rotation basis (24/7 – 365 days). There are several shift options with staggered start times available.   What’s in it for you? Competitive compensation package Free snacks and coffee everyday! A fun & friendly work environment with lots of games including team competitions, themed events, board games, pool table, and much more! Opportunity to leave your mark on something special An amazing group of people to work with, grow with and socialise with as we continue to do something amazing for our customers!

About the Position: LenddoEFL is seeking an experienced Data Scientist to execute and improve our modeling efforts with an innovative, challenging alternative to traditional credit scoring. As a Data Scientist on LenddoEFL’s modeling team, you will be responsible for building, monitoring and deploying different types of models. The team works on non-traditional credit scoring techniques and is continuously looking for improvement on its standards.                                                             The role: Work with research scientists/engineers to develop, prototype and productize new machine learning and graph algorithms operating on wide and big data. Design scalable big data pipeline/workflows for behavioral and social algorithms. Build strong communication channels with different stakeholders   Specific responsibilities                                                        Review and analyze client and external data sets. Deploy and integrate LenddoEFL's solutions in clients’ environments. Establish and implement the risk frameworks including design variables and scorecards, model validation and portfolio performance monitoring. Design, build and implement Data Manipulation environments for internal and external purposes Rapid identification of R&D opportunities and model improvement. Research new non-traditional sources of data to include in the LenddoEFL platform.                                                             Preferred Qualifications:                                                                                                      Advanced degrees in Applied Math, Statistics, Engineering or equivalent 5+ years of job experience with statistical modeling Strong programming skills.                  Experience with statistical techniques and tools in python or R.                 Good communication skills; prefer candidates who have experience of presenting technical concepts and results to risk and business teams. Plays well with others; able to listen to, appreciate, and effectively critique peers’ opinions.   Preferred Qualifications: Proven experience in Data manipulation. Database skills in any major database language. Deep fundamental understanding in the technical aspects, monitoring and evaluation techniques, and the challenges associated with traditional credit scoring. Demonstrated interest in machine learning and other non-traditional techniques for model construction, and able to leverage and work with skills of highly experienced data scientists. Experience in a wide range of numerical and statistical modeling, including pattern recognition, machine learning, andNLP. Experience (or keen desire for experience) in a small, fast-moving, high-growth company. Any level of experience with Spanish.

About the Position: As a Behavioral Science Manager, you will be responsible for the entire lifecycle of behavioral and psychometric data collection in the LenddoEFL application, including feature engineering, usability and UX design, and other advancements in LenddoEFL’s use of its proprietary data for prediction purposes. You will be driving the next generation of features that advance LenddoEFL’s prediction capabilities. You will also own LenddoEFL’s external research partnerships with leading advisors in the field. These relationships provide a platform for incubating new R&D ideas and translating them into usable modules that generate features that predict credit risk. Primary Responsibilities: 1.       Advance the role of applied behavioral science research in LenddoEFL’s product R&D Deepen and initiate relationships with third-party behavioral science and psychometrics researchers. Identify, select, and recruit independent consultants for tactical engagements to validate behavioral and psychometric concepts and methodologies. Manage ideation, design, and development of field-based validation of new module prototypes; write technical documentation on new modules and features to hand off to Product and Engineering teams. Co-manage new module development timelines with product team leaders.   2.       Management Work with Chief Risk & Analytics Officer, Head of Modeling and rest of executive leadership team on behavioral science and psychometrics road mapping/planning and in new module and feature development; own execution of team goals against R&D roadmap. Validate, adapt and upgrade R&D roadmaps through client visits. Define and coordinate with the Marketing Team external facing communications Pro-actively drive Behavioral Science understanding across the company and with LenddoEFL clients 3.       R&D Data Analytics Design and manage collaboration between members of the modeling team to develop and validate predictive features (variables, indices, and traits) in LenddoEFL datasets based on expert knowledge of the behavioral science behind user interactions with LenddoEFL’s modules. D esign and implement a strategy to make Feature Engineering a repeatable, efficient team function (for all available datasets); manage development roadmap of LenddoEFL Score Confidence system to protect data quality via real-time flagging system. Prioritize and manage regular exploratory analyses on Social / Mobile, or any new data sets for trends and potential predictive power, in accordance with business objectives and R&D roadmap.   4.       Module Definitions Continue to standardize application designs decisions; provide critical input and materials to Global Delivery Team to determine behavioral module design for new and existing partner launches. Ensure timely and accurate communication of technical specifications of new behavioral content modules, the definition of raw data structure and terminology to Product, Engineering, Global Delivery, and Marketing teams. Required Qualifications: Bachelor’s Degree in computer science, statistics, economics, psychology, behavioral science, mathematics, or similar quantitative discipline. Minimum of 5 years of experience managing end-to-end research and development processes, preferably in behavioral science, predictive analytics, and/or behavioral finance. Proven experience in data manipulation. Some level of expertise in a statistical package such as R (desired), SAS, Octave, NumPy, Modelbuilder, SPSS, Matlab, Stata, etc. Excellent communication and organizational skills. You will need to interact well with many LenddoEFL stakeholders, at all levels of the organization. Preferred Qualifications:   Masters or PhD, or equivalent work experience producing rigorous research in a relevant area of study. Team and people management experience. Credit risk experience. Any level of experience with Spanish.

The Role The Tech Team Lead’s primary duty is to manage a team of engineers, ensuring that there is a balanced focus on speed, alignment, and quality with product and technology roadmaps. He or She will oversee a team of personnel focused on technical issues, including software development, product releases, and engineering tasks. In addition to hiring and training staff and delegating work assignments, the Tech Team Lead may also collaborate with colleagues to identify and repair technical issues.     Responsibilities: Work closely with key business stakeholders, you will help define and prioritize project deliverables, whilst promoting and coaching on best practice throughout the team. Understand the customer and end-user requirement (both explicit and implicit) Ensure quality of deliverables to the satisfaction of the customer and end user expectation Ability to creatively architect and design programs to meet the goals and requirements of various projects     Education and Experience: Minimum 5 years of experience in a team leader and/or manager capacity in a metrics-driven environment. Must have excellent technical abilities in order to successfully perform their job responsibilities. Applicable skills may include the following: mobile or website systems; security principles; open source security tools; programming languages; and shell scripting. Aside from key technical abilities, these professionals need to have strong leadership skills to motivate team members and know how to efficiently make important decisions. Strong communication skills to oversee personnel and foster collaboration with other organizational departments. Possess a high degree of adaptability in order to learn new technologies as needed and successfully manage the daily challenges of a technical environment. A bachelor's degree in computer science, computer engineering, or a related discipline is required to work as a technical lead. Strong background in troubleshooting and technology support will be beneficial. An assertive leader with strong decision-making skills

The Role The Tech Development Manager's primary duty is to manage a team of engineers, ensuring that there is a balanced focus on speed, alignment, and quality with product and technology roadmaps. He or She will oversee a team of personnel focused on technical issues, including software development, product releases, and engineering tasks. In addition to hiring and training staff and delegating work assignments, the Tech Development Manager may also collaborate with colleagues to identify and repair technical issues.     Responsibilities: Work closely with key business stakeholders, you will help define and prioritize project deliverables, whilst promoting and coaching on best practice throughout the team. Understand the customer and end-user requirement (both explicit and implicit) Ensure quality of deliverables to the satisfaction of the customer and end user expectation Ability to creatively architect and design programs to meet the goals and requirements of various projects     Education and Experience: Minimum 5 years of experience in a team leader and/or manager capacity in a metrics-driven environment. Must have excellent technical abilities in order to successfully perform their job responsibilities. Applicable skills may include the following: mobile or website systems; security principles; open source security tools; programming languages; and shell scripting. Aside from key technical abilities, these professionals need to have strong leadership skills to motivate team members and know how to efficiently make important decisions. Strong communication skills to oversee personnel and foster collaboration with other organizational departments. Possess a high degree of adaptability in order to learn new technologies as needed and successfully manage the daily challenges of a technical environment. A bachelor's degree in computer science, computer engineering, or a related discipline is required to work as a technical lead. Strong background in troubleshooting and technology support will be beneficial. An assertive leader with strong decision-making skills

Job Description: Your role and responsibilities will include but not be limited to ensuring that your team is run effectively, delivering results that support the Company goals. Monitor, report, and manage team performance. Understand key performance metrics, and how to influence them. Take part in the recruitment, induction, and training of team members. Frequently coach and train and give feedback to the agents in your team and others in the center to effectively raise engagement, support development, and get the best out of your people. Manage performance issues as necessary. Understand Company systems and processes. Provide guidance and where necessary decide whether to release or hold transactions, accept IDs, or mark transactions as fraud, or refer to Compliance Team. Handle escalated customers’ complaints either by phone or email to ensure customer’s trust is recovered and the right experience delivered. Work with Workforce Manager to agree leave, shift swaps or other scheduling changes, and manage agent availability. Ensure staff are always up-to-date with updates/alerts/notifications from management. Provide day-to-day supervision of the staff including supervising break times to ensure sufficient cover at all times, reporting absences and monitoring lateness. Support other teams by floor-walking and frequent personal engagement with all agents. Ensure staff understand the team’s daily objectives in terms of case, as well as the Company goals and the CS role in achieving them. Ensure team adherence to company policies and standards. When working during these times, liaise with Denver team managers to manage overnight and weekend shift priorities for both teams. Report any systems issues to relevant personnel overnight or at weekends. Ensure customer queries - via all channels - and transactions are resolved efficiently and within agreed timeframes. Manage and review absenteeism, and lateness ensuring return to work and exit interviews are completed. Manage regular performance reviews to ensure individual, team and company targets are achieved. Maintain a positive team spirit which supports teamwork and inspires others. Continuously act as a role model to your team in living WorldRemit’s values. Manage effective on-boarding and knowledge transfer to new members of your team. Actively suggest opportunities to improve processes to become more efficient and improve customer experience. Serve as positive member of the leadership team, identifying issues, contributing ideas/solutions and supporting the team in all actions. From time to time you may be required to carry out additional duties in order to support the business needs. Minimum Requirements:  Bachelor’s degree 2 to 4 years of previous experience building and leading teams of 4-10 people Fluent written & spoken English with excellent communication skills Strong Excel and Power Point skill

We are looking for an  AML Analyst  to join the  Compliance Team . The successful candidate will be responsible for the analytical functions involved with the daily monitoring of the activities related to Anti Money Laundering (AML) and Counter Terrorist Financing (CTF) compliance programs. Assist management with ensuring compliance with regulations, company policies and procedures through review of high risk reports; monitoring and reviewing data produced by the system to determine if transactions warrant further review; identifying potential higher risk relationships; and remaining current on compliance matters as they relate to AML, Sanctions, CIP, and Due Diligence. The main duties include:   Monitoring of initial and on-going Know Your Customers (KYC) requirements. Auditing/Analysis of customer activities. Escalating any suspicious activity/concerns to compliance management. . Assist with any other Compliance related matters or projects as identified and assigned by compliance management. Conducting suspicious activity and reputational risk investigations as warranted. Carrying out any other tasks as may be requested from time to time. Requirements: Bachelor’s degree in Banking, Finance, Accounting or equivalent course 1-2 years relevant work experience in a financial institution handling financial fraud, financial accounting, compliance, card verification. Team player adaptable to fast-paced and changing environment. Ability to manage tight processes, with accuracy and attention to detail. Highly disciplined person, self-motivated, and delivery focused. Excellent communication skills both verbal and written. Strong organizational skills Proficient in MS Office (Access, Excel, Word, PowerPoint and Visio).

The Role The Senior Software Engineer (Python) leads the design and development of new software and extensive software revisions. This individual reports directly to the Director of Engineering to plan the architecture and implementation of new products and features that will help LenddoEFL to accomplish its strategic goals.  Additionally, this position is responsible for managing and coaching a team of engineers. Through their design, development and management efforts, the Senior Software Engineer's contributions play a major role in LenddoEFL’s success. Responsibilities Defines product requirements and creates high-level architectural specifications, ensuring that designs are feasible and functional, integrate with existing systems and platforms, and can be adapted easily to accommodate changing business needs. Designs and builds companion SDKs and libraries to enable other developers to interact with core systems and frameworks. Responsible for ensuring that all software is delivered free of security vulnerabilities, and that any security issues that are discovered are addressed in a timely manner. Responsible for ensuring that all codebases maintain an appropriate level of automated test coverage. Education and Experience 5+ years experience with Python 5+ years experience working with a relational database (MySQL, PostgreSQL, Oracle, SQL Server). Experience building APIs and SDKs as well as experience with Git.

The Role: The Senior Software Engineer Mobile should have a passion for pushing mobile technologies to the limit and will work with our team of talented engineers to design and build the next generation of our mobile applications. They will work closely with our product team to create a cohesive look, feel and overall user experience for our Mobile Apps and SDKs. Be prepared to share your portfolio of mobile applications. Specific Responsibilities: Assist in the design and development of our mobile (Android and iOS) applications and SDK's. Collaborate with cross-functional teams to design and develop new features that improve our product. Work with internal and external data sources and API's Test, debug and maintain the application software throughout the product lifecycle Ensure quality products using continuous integration and unit testing Work properly on bugs (and minimizing it) as well as improving application performance. Innovate through continuously discovering and implement new technologies Be up to date with the Mobile technology industry such as changes in policies, technological advancements, news and market trends.   Education and Experience: 4+ years of software development experience 2+ years of native Android development (Java) 2+ years of experience with version control solutions (mercurial and git) Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies. *Experience on iOS, Cordova, React Native, Xamarin and other mobile related technologies are a plus Solid understanding of, and experience implementing the full mobile development life cycle.

The Role: The ideal candidate for this position is someone that is currently using automation tools to create test scripts for a consumer-facing web application. You must be able to collaborate with both Development and Product management resources to review requirements, create test cases, author scripts and run scripts against release candidates. You are able to evaluate the effectiveness of scripts, analyze results and report to the team in a quick effective manner.   Specific Responsibilities: Collaborate on Acceptance criteria for all fixes/features Write automated scripts appropriate for the acceptance criteria Test all new fixes/features for each release, either with automation or manually Review, update and create issues in our issue tracking software. Investigate bug reports from users and provide a detailed analysis to developers.  Develop and maintain a system-wide smoke test.   Education and Experience: 5+ years of Quality Assurance experience. 2+ years of experience of QA for Web Interfaces, Mobile Apps, and Backend API’s.  2+ years using the cucumber/ruby framework. 1+ years of experience with Selenium Webdriver Strong oral and written communication skills. Detail oriented Understanding of MySQL and MongoDB databases. 

The Role The Senior Python Developer leads the design and development of new software and extensive software revisions. This individual reports directly to the Engineering Director to plan the architecture and implementation of new products and features that will help LenddoEFL to accomplish its strategic goals. Additionally, this position is responsible for managing and coaching a team of engineers. Through their design, development and management efforts, the Senior Developer's contributions play a major role in LenddoEFL’s success. Responsibilities Defines product requirements and creates high-level architectural specifications, ensuring that designs are feasible and functional, integrate with existing systems and platforms, and can be adapted easily to accommodate changing business needs. Designs and builds companion SDKs and libraries to enable other developers to interact with core systems and frameworks. Responsible for ensuring that all software is delivered free of security vulnerabilities and that any security issues that are discovered are addressed in a timely manner. Responsible for ensuring that all codebases maintain an appropriate level of automated test coverage. Education and Experience 5+ years experience with Python 5+ years experience working with a relational database (MySQL, PostgreSQL, Oracle, SQL Server). Experience building APIs and SDKs as well as experience with Git.

The Role: The Senior Mobile Application Developer should have a passion for pushing mobile technologies to the limit and will work with our team of talented engineers to design and build the next generation of our mobile applications. They will work closely with our product team to create a cohesive look, feel and overall user experience for our Mobile Apps and SDKs. Be prepared to share your portfolio of mobile applications. Specific Responsibilities: Assist in the design and development of our mobile (Android and iOS) applications and SDK's. Collaborate with cross-functional teams to design and develop new features that improve our product. Work with internal and external data sources and API's Test, debug and maintain the application software throughout the product lifecycle Ensure quality products using continuous integration and unit testing Work properly on bugs (and minimizing it) as well as improving application performance. Innovate through continuously discovering and implement new technologies Be up to date with the Mobile technology industry such as changes in policies, technological advancements, news and market trends. Education and Experience: 4+ years of software development experience 2+ years of native Android development (Java) 2+ years of experience with version control solutions (mercurial and git) Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies. *Experience on iOS, Cordova, React Native, Xamarin and other mobile related technologies are a plus Solid understanding of, and experience implementing the full mobile development life cycle.

About Us: At LenddoEFL, our vision is to provide life-changing financial products to more than one billion underserved individuals around the world. We believe that financial inclusion isn't simply about access to financial products, but about access to fast, affordable, and convenient financial products. And we believe in empowering people to use their their digital profiles and personality traits to increase their financial options. We offer leading alternative credit scoring, identity verification and insights products to financial institutions in more than 20 emerging markets. To date, LenddoEFL has allowed more than 50 financial institutions to run over 6 million assessments for people with limited information, allowing them to disburse over $2 billion USD in credit. We are already changing the world, but we are just getting started. Will you join us for our next chapter of growth? About the Role: As a member of LenddoEFL's growing account management and credit team, your primary goal is to expand LenddoEFL’s presence in selective markets and support the sales team in delivering outperforming results for clients and maintaining excellent relationships in order to increase revenues. You will be required to project manage client deployments, analyze results, prepare presentations and to be the interface with LenddoEFL's clients’ personnel and internal teams. You will be invited to create an innovative sales strategy, from conception to implementation, using all available internal resources and promoting world best practices. Responsibilities Evaluate LenddoEFL´s outcomes and present to partners; analyze and resolve problems together with the partner. Advise partners on risk, product, commercial and lending processes in order to help them get the most from LenddoEFL solutions. Internally serve as the voice of the customer and work across the company to improve our products and services. Partner across the LenddoEFL Global team to ensure successful implementation of LenddoEFL tools. Responsible for helping the partner achieve their LenddoEFL-partnership business goals. Identifying opportunities of up-selling and cross-selling.   Qualifications 3-5 internal /external implementation consulting experience  A demonstrable history of overachieving targets, preferably in a Fintech web/mobile based technology business. Proven experience in presenting to senior level client stakeholders  Proven analytical skills  Ability work with minimum supervision  Proven ability to work to tight timelines and budgets.  Ability to work flexible hours  Ability to do regional travel up to 50% of time  Verbal and written fluency in English Experience in interfacing with UX/UI design is a distinct advantage