Tala is looking for a detail-oriented and dynamic Junior Accountant with experience working in a rapidly growing, hands-on, start-up environment. This position requires excellent communication, an ability to think critically and creatively, attention to detail and a team-oriented attitude.
Responsibilities:
Assist Accounting Manager with all aspects of Tala’s accounting department which includes, but is not limited to, the company's financial statements, general ledger, portfolio accounting, payroll, accounts payable, reconciliation of balance sheet accounts, budgeting, tax compliance, and various special analyses or projects
Maintain adequate and effective processes to improve the close and reporting cycles to ensure timely and accurate reporting
Responsible for ensuring compliance with all applicable laws, rules and regulations
Follow corporate policies and procedures such as invoice processing, cash management and expense policies
Implement or enhance processes to further streamline and enable more accurate and timely reporting
Ensure accurate and timely production of all financial information
Ad Hoc projects as they arise, we are a start-up after all!
Requirements:
Bachelor's degree in Accounting, Finance or Related Field
2+ years experience in the accounting and finance sector
Strong understanding of US GAAP and IFRS
Preferred Requirements:
Experience with Netsuite
Experience in public accounting
Experience working in consumer finance
Experience working with IFRS reporting
Conscientious about timeliness of assignments and quality of work product.
Possess exceptional written and verbal communication skills, including ability to articulate recommendations in a concise and timely manner
Able to handle multiple tasks and maintain control and order over same.
Exceptional work ethic
About Tala:
Tala is a mobile technology and data science company that is working to deliver financial access, choice and control to underserved people around the world. Tala’s smartphone app instantly evaluates customers for credit using only the data on their devices and delivers customized loans in minutes.
Tala, formerly known as InVenture, is backed by IVP, Ribbit Capital, Lowercase Capital, Data Collective, Collaborative Fund and other leading venture and impact investors. In 2016, Fast Company ranked Tala, formerly known as InVenture, as one of its top 10 companies in Money, and Forbes named Tala as one of the top 50 FinTech companies in the world.
Jul 11, 2018
Full time
Tala is looking for a detail-oriented and dynamic Junior Accountant with experience working in a rapidly growing, hands-on, start-up environment. This position requires excellent communication, an ability to think critically and creatively, attention to detail and a team-oriented attitude.
Responsibilities:
Assist Accounting Manager with all aspects of Tala’s accounting department which includes, but is not limited to, the company's financial statements, general ledger, portfolio accounting, payroll, accounts payable, reconciliation of balance sheet accounts, budgeting, tax compliance, and various special analyses or projects
Maintain adequate and effective processes to improve the close and reporting cycles to ensure timely and accurate reporting
Responsible for ensuring compliance with all applicable laws, rules and regulations
Follow corporate policies and procedures such as invoice processing, cash management and expense policies
Implement or enhance processes to further streamline and enable more accurate and timely reporting
Ensure accurate and timely production of all financial information
Ad Hoc projects as they arise, we are a start-up after all!
Requirements:
Bachelor's degree in Accounting, Finance or Related Field
2+ years experience in the accounting and finance sector
Strong understanding of US GAAP and IFRS
Preferred Requirements:
Experience with Netsuite
Experience in public accounting
Experience working in consumer finance
Experience working with IFRS reporting
Conscientious about timeliness of assignments and quality of work product.
Possess exceptional written and verbal communication skills, including ability to articulate recommendations in a concise and timely manner
Able to handle multiple tasks and maintain control and order over same.
Exceptional work ethic
About Tala:
Tala is a mobile technology and data science company that is working to deliver financial access, choice and control to underserved people around the world. Tala’s smartphone app instantly evaluates customers for credit using only the data on their devices and delivers customized loans in minutes.
Tala, formerly known as InVenture, is backed by IVP, Ribbit Capital, Lowercase Capital, Data Collective, Collaborative Fund and other leading venture and impact investors. In 2016, Fast Company ranked Tala, formerly known as InVenture, as one of its top 10 companies in Money, and Forbes named Tala as one of the top 50 FinTech companies in the world.
Tala seeks a customer experience team member focusing on servicing our customers daily identity verification submissions, and focusing on quality of information and efficiency in time management. We are looking for a team member who can manage multiple tasks at a time and work with all departments to ensure we grow as a company and improve our products for our customers.
This role is part of a team driven by a passion for servicing customers to the best of our ability and focusing on customer’s experiences. Your goal would be to participate in daily customer engagement and focusing on helping our customers succeed in their goals. We expect all team members to come every day looking to make an impact on our customers and help our business improve in the process.
Duties:
Review customer submissions of identification for validation
Timely engagement with customers who need assistance or to re-submit information
Complete daily tasks associated with verifying customer identity (ex. Closing tickets, reporting on details, supporting other team members)
Build a good standing relationship with our customers.
Follow communication procedures, guidelines, and policies.
Provide accurate and complete information by using our communication methods.
Work with Customer Experience Manager to ensure proper service to customers is being delivered.
Provide feedback and ideas on the efficiency of the customer service processes.
Reliably fulfill duties during scheduled shifts, including nights and weekends.
Escalate any customer complaints to the Team Lead and ensure solutions have been sort on the same on time.
Requirements:
Ability to communicate clearly and professionally verbally and in writing.
Willingness to work a flexible schedule.
Ability to handle customer complaints.
Good work ethic and team player.
Fast at typing and working in modern web technology.
Fast at learning new systems and processes.
Ability to manage and work under pressure.
Skills and Qualifications:
Customer service passion, skills and experience
Financial product knowledge
Focus on quality and conflict resolution
Ability to problem solve and communicate clearly
Multi-tasking
Quality typing skills (above 45 wpm)
Experience with ZenDesk is a plus
Office Address:
5th Floor, @5600 TIM Bldg, Osmena Hiway, Brgy. Palanan, Makati City, Philippines.
About Tala:
Tala is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Jul 11, 2018
Full time
Tala seeks a customer experience team member focusing on servicing our customers daily identity verification submissions, and focusing on quality of information and efficiency in time management. We are looking for a team member who can manage multiple tasks at a time and work with all departments to ensure we grow as a company and improve our products for our customers.
This role is part of a team driven by a passion for servicing customers to the best of our ability and focusing on customer’s experiences. Your goal would be to participate in daily customer engagement and focusing on helping our customers succeed in their goals. We expect all team members to come every day looking to make an impact on our customers and help our business improve in the process.
Duties:
Review customer submissions of identification for validation
Timely engagement with customers who need assistance or to re-submit information
Complete daily tasks associated with verifying customer identity (ex. Closing tickets, reporting on details, supporting other team members)
Build a good standing relationship with our customers.
Follow communication procedures, guidelines, and policies.
Provide accurate and complete information by using our communication methods.
Work with Customer Experience Manager to ensure proper service to customers is being delivered.
Provide feedback and ideas on the efficiency of the customer service processes.
Reliably fulfill duties during scheduled shifts, including nights and weekends.
Escalate any customer complaints to the Team Lead and ensure solutions have been sort on the same on time.
Requirements:
Ability to communicate clearly and professionally verbally and in writing.
Willingness to work a flexible schedule.
Ability to handle customer complaints.
Good work ethic and team player.
Fast at typing and working in modern web technology.
Fast at learning new systems and processes.
Ability to manage and work under pressure.
Skills and Qualifications:
Customer service passion, skills and experience
Financial product knowledge
Focus on quality and conflict resolution
Ability to problem solve and communicate clearly
Multi-tasking
Quality typing skills (above 45 wpm)
Experience with ZenDesk is a plus
Office Address:
5th Floor, @5600 TIM Bldg, Osmena Hiway, Brgy. Palanan, Makati City, Philippines.
About Tala:
Tala is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Tala, seeks a Collections Team Lead to engage in consumer collections of overdue accounts. Primary responsibility will be monitoring, motivating, and training the Philippines Tala Collections Team to ensure KPIs are met monthly.
The position purpose is ensuring an excellent standard of caring service, maintaining customer relationships, and emphasizing Tala’s brand of modern and convenient customer-centric service to the in house Collections Team.
DUTIES:
Own KPIs and work with team towards achieving them each day/month/year:
Monitor early and Late Stage Cure and Liquidation, to ensure team performance meet the expected business targets.
Keep track of ,RPC, Contact Rate, PTP Conversion Rate, PTP reminders and daily expected collections to ensure achievement of daily target.
Manage incentive, rewards and overtime tracking.
Manage daily/weekly/monthly allocation of accounts to agents, daily collection reports and shift planning.
Monitor collection trends/recommendations to be shared with the collections manager.
Daily/Weekly/monthly reporting of agent performance.
Coaching, mentoring, and motivating collections team members.
Reporting of KPIs and key themes on a weekly basis.
Managing of Non-Payment Reason Reporting. Make sure these issues are understood and elevated to the collections manager.
REQUIREMENTS:
Expertise and focus in empathy, trust, and speed of customer service issues.
Demonstrated leadership qualities of: humility, service, efficiency, management, goal attainment, team motivation, and communication.
Demonstrated expertise of Autodialer, Zendesk, admin, and customer service processes.
Clear understanding of collections call model.
Experience training team members on systems and process.
Demonstrated expertise of team KPIs.
Strong decision-making and conflict resolution skills.
Ability to communicate clearly and professionally verbally and in writing.
Maintains a positive attitude. Can rally team even in times of adversity and challenges.
Knowledge in Dialer System, Leads and Reporting is a must
Able to Create Analytical Reports and projects
SKILLS AND QUALIFICATIONS:
Graduate of any 4 year course
Five (5) years B2C collections experience and at least 2 years experience as a Team Lead.
High level of financial literacy
Experience with multiple types of formal and informal credit products
About Tala:
Tala is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Jul 11, 2018
Full time
Tala, seeks a Collections Team Lead to engage in consumer collections of overdue accounts. Primary responsibility will be monitoring, motivating, and training the Philippines Tala Collections Team to ensure KPIs are met monthly.
The position purpose is ensuring an excellent standard of caring service, maintaining customer relationships, and emphasizing Tala’s brand of modern and convenient customer-centric service to the in house Collections Team.
DUTIES:
Own KPIs and work with team towards achieving them each day/month/year:
Monitor early and Late Stage Cure and Liquidation, to ensure team performance meet the expected business targets.
Keep track of ,RPC, Contact Rate, PTP Conversion Rate, PTP reminders and daily expected collections to ensure achievement of daily target.
Manage incentive, rewards and overtime tracking.
Manage daily/weekly/monthly allocation of accounts to agents, daily collection reports and shift planning.
Monitor collection trends/recommendations to be shared with the collections manager.
Daily/Weekly/monthly reporting of agent performance.
Coaching, mentoring, and motivating collections team members.
Reporting of KPIs and key themes on a weekly basis.
Managing of Non-Payment Reason Reporting. Make sure these issues are understood and elevated to the collections manager.
REQUIREMENTS:
Expertise and focus in empathy, trust, and speed of customer service issues.
Demonstrated leadership qualities of: humility, service, efficiency, management, goal attainment, team motivation, and communication.
Demonstrated expertise of Autodialer, Zendesk, admin, and customer service processes.
Clear understanding of collections call model.
Experience training team members on systems and process.
Demonstrated expertise of team KPIs.
Strong decision-making and conflict resolution skills.
Ability to communicate clearly and professionally verbally and in writing.
Maintains a positive attitude. Can rally team even in times of adversity and challenges.
Knowledge in Dialer System, Leads and Reporting is a must
Able to Create Analytical Reports and projects
SKILLS AND QUALIFICATIONS:
Graduate of any 4 year course
Five (5) years B2C collections experience and at least 2 years experience as a Team Lead.
High level of financial literacy
Experience with multiple types of formal and informal credit products
About Tala:
Tala is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Tala, seeks a Collections Specialist to engage in consumer collections of overdue accounts. Primary responsibility will be reaching out to customers to collect payment for accounts that are overdue. Team members will also have opportunity to provide feedback as the voice of the customer that will create impactful change to the company’s services. In addition, agents will have the opportunity to work on creative projects that affect the customer experience.
The position purpose is ensuring an excellent standard of caring service, maintaining customer relationships, and representing Tala’s brand of modern and convenient customer-centric service.
Duties:
Call customers with overdue accounts
Understand and explain benefits of repayment and credit history to customers
Correct customer misunderstandings on product policies and terms
Diffuse tension from bad customer experiences with the application
Set up payment plans and follow-up schedule
Establish and maintain caring relationships with customers, determine reasons for non payment and engage in negotiations to bridge business and customer needs
Educate customers on consequences for late payments
Escalate difficult or unusual cases to Team Lead
Escalate and document problems with customer identification information
Provide feedback on reasons for default to Team Lead
Champion the voice of the customer to Team Lead by providing input on product and user experience
Engage in creative projects and tasks at the request of Team Lead (example: onboarding welcome calls, white glove service for top customers, etc.)
Requirements:
Strong problem-solving, negotiation, and conflict resolution skills
Fast at typing and working with modern, digital technology
Excellent communication skills, both verbally and in writing
Willingness to work a flexible and variable schedule
Patient and able to handle customer complaints or misunderstandings
Strong work ethic, punctual, accountable, and team player
Quick learner, creative, intellectually curious and unafraid to ask questions
Able to multi-task and work on multiple projects simultaneously
Readily accepts feedback and incorporates changes into behavior
Desire to go above and beyond job requirements to deliver an excellent customer experience and create capacity-building change for the company
Skills and Qualifications:
Graduate of any 4 year course
Previous collections experience
High level of financial literacy
Experience with multiple types of formal and informal credit products
About Tala:
Tala is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Jul 11, 2018
Full time
Tala, seeks a Collections Specialist to engage in consumer collections of overdue accounts. Primary responsibility will be reaching out to customers to collect payment for accounts that are overdue. Team members will also have opportunity to provide feedback as the voice of the customer that will create impactful change to the company’s services. In addition, agents will have the opportunity to work on creative projects that affect the customer experience.
The position purpose is ensuring an excellent standard of caring service, maintaining customer relationships, and representing Tala’s brand of modern and convenient customer-centric service.
Duties:
Call customers with overdue accounts
Understand and explain benefits of repayment and credit history to customers
Correct customer misunderstandings on product policies and terms
Diffuse tension from bad customer experiences with the application
Set up payment plans and follow-up schedule
Establish and maintain caring relationships with customers, determine reasons for non payment and engage in negotiations to bridge business and customer needs
Educate customers on consequences for late payments
Escalate difficult or unusual cases to Team Lead
Escalate and document problems with customer identification information
Provide feedback on reasons for default to Team Lead
Champion the voice of the customer to Team Lead by providing input on product and user experience
Engage in creative projects and tasks at the request of Team Lead (example: onboarding welcome calls, white glove service for top customers, etc.)
Requirements:
Strong problem-solving, negotiation, and conflict resolution skills
Fast at typing and working with modern, digital technology
Excellent communication skills, both verbally and in writing
Willingness to work a flexible and variable schedule
Patient and able to handle customer complaints or misunderstandings
Strong work ethic, punctual, accountable, and team player
Quick learner, creative, intellectually curious and unafraid to ask questions
Able to multi-task and work on multiple projects simultaneously
Readily accepts feedback and incorporates changes into behavior
Desire to go above and beyond job requirements to deliver an excellent customer experience and create capacity-building change for the company
Skills and Qualifications:
Graduate of any 4 year course
Previous collections experience
High level of financial literacy
Experience with multiple types of formal and informal credit products
About Tala:
Tala is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Tala, seeks a Collections Team Lead to engage in consumer collections of overdue accounts. Primary responsibility will be monitoring, motivating, and training the Philippines Tala Collections Team to ensure KPIs are met monthly.
The position purpose is ensuring an excellent standard of caring service, maintaining customer relationships, and emphasizing Tala’s brand of modern and convenient customer-centric service to the in house Collections Team.
DUTIES:
Own KPIs and work with team towards achieving them each day/month/year:
Monitor early and Late Stage Cure and Liquidation, to ensure team performance meet the expected business targets.
Keep track of ,RPC, Contact Rate, PTP Conversion Rate, PTP reminders and daily expected collections to ensure achievement of daily target.
Manage incentive, rewards and overtime tracking.
Manage daily/weekly/monthly allocation of accounts to agents, daily collection reports and shift planning.
Monitor collection trends/recommendations to be shared with the collections manager.
Daily/Weekly/monthly reporting of agent performance.
Coaching, mentoring, and motivating collections team members.
Reporting of KPIs and key themes on a weekly basis.
Managing of Non-Payment Reason Reporting. Make sure these issues are understood and elevated to the collections manager.
REQUIREMENTS:
Expertise and focus in empathy, trust, and speed of customer service issues.
Demonstrated leadership qualities of: humility, service, efficiency, management, goal attainment, team motivation, and communication.
Demonstrated expertise of Autodialer, Zendesk, admin, and customer service processes.
Clear understanding of collections call model.
Experience training team members on systems and process.
Demonstrated expertise of team KPIs.
Strong decision-making and conflict resolution skills.
Ability to communicate clearly and professionally verbally and in writing.
Maintains a positive attitude. Can rally team even in times of adversity and challenges.
Knowledge in Dialer System, Leads and Reporting is a must
Able to Create Analytical Reports and projects
SKILLS AND QUALIFICATIONS:
Graduate of any 4 year course
Five (5) years B2C collections experience and at least 2 years experience as a Team Lead.
High level of financial literacy
Experience with multiple types of formal and informal credit products
About Tala:
Tala is a mobile technology and data science company that is working to deliver financial access, choice and control to underserved people around the world. Tala’s smartphone app instantly evaluates customers for credit using only the data on their devices and delivers customized loans in minutes.
Tala, formerly known as InVenture, is backed by IVP, Ribbit Capital, Lowercase Capital, Data Collective, Collaborative Fund and other leading venture and impact investors. In 2016, Fast Company ranked Tala, formerly known as InVenture, as one of its top 10 companies in Money, and Forbes named Tala as one of the top 50 FinTech companies in the world. Additionally, Tala’s work has been highlighted by the New York Times , the Financial Times , the Wall Street Journal , TED, and Wired , among others.
Jul 11, 2018
Full time
Tala, seeks a Collections Team Lead to engage in consumer collections of overdue accounts. Primary responsibility will be monitoring, motivating, and training the Philippines Tala Collections Team to ensure KPIs are met monthly.
The position purpose is ensuring an excellent standard of caring service, maintaining customer relationships, and emphasizing Tala’s brand of modern and convenient customer-centric service to the in house Collections Team.
DUTIES:
Own KPIs and work with team towards achieving them each day/month/year:
Monitor early and Late Stage Cure and Liquidation, to ensure team performance meet the expected business targets.
Keep track of ,RPC, Contact Rate, PTP Conversion Rate, PTP reminders and daily expected collections to ensure achievement of daily target.
Manage incentive, rewards and overtime tracking.
Manage daily/weekly/monthly allocation of accounts to agents, daily collection reports and shift planning.
Monitor collection trends/recommendations to be shared with the collections manager.
Daily/Weekly/monthly reporting of agent performance.
Coaching, mentoring, and motivating collections team members.
Reporting of KPIs and key themes on a weekly basis.
Managing of Non-Payment Reason Reporting. Make sure these issues are understood and elevated to the collections manager.
REQUIREMENTS:
Expertise and focus in empathy, trust, and speed of customer service issues.
Demonstrated leadership qualities of: humility, service, efficiency, management, goal attainment, team motivation, and communication.
Demonstrated expertise of Autodialer, Zendesk, admin, and customer service processes.
Clear understanding of collections call model.
Experience training team members on systems and process.
Demonstrated expertise of team KPIs.
Strong decision-making and conflict resolution skills.
Ability to communicate clearly and professionally verbally and in writing.
Maintains a positive attitude. Can rally team even in times of adversity and challenges.
Knowledge in Dialer System, Leads and Reporting is a must
Able to Create Analytical Reports and projects
SKILLS AND QUALIFICATIONS:
Graduate of any 4 year course
Five (5) years B2C collections experience and at least 2 years experience as a Team Lead.
High level of financial literacy
Experience with multiple types of formal and informal credit products
About Tala:
Tala is a mobile technology and data science company that is working to deliver financial access, choice and control to underserved people around the world. Tala’s smartphone app instantly evaluates customers for credit using only the data on their devices and delivers customized loans in minutes.
Tala, formerly known as InVenture, is backed by IVP, Ribbit Capital, Lowercase Capital, Data Collective, Collaborative Fund and other leading venture and impact investors. In 2016, Fast Company ranked Tala, formerly known as InVenture, as one of its top 10 companies in Money, and Forbes named Tala as one of the top 50 FinTech companies in the world. Additionally, Tala’s work has been highlighted by the New York Times , the Financial Times , the Wall Street Journal , TED, and Wired , among others.
We are looking for a highly motivated business analyst to join our fast-growing fintech company in the Philippines. This role will be driving research, insights, and project management across all business functions and processes. If you're passionate about bringing innovative products to consumers, thrive between analytical and creative projects, and embrace a fast-paced & dynamic environment, we’re excited to meet you!
Responsibilities:
Conduct research on fintech industry trends, competitors, and customers
Research frameworks, solutions, and methodologies to address key problems
Perform data-driven analytical frameworks to identify, prioritize, structure, and solve critical problems across business processes
Assess potential investments and strategic partnerships that help realize target KPIs for the Philippines
Concurrently deliver on portions of multiple strategy projects in a fast-paced, intense, results-oriented environment
Support leadership team on long-range planning projects and ad hoc requests
Help manage vendor relationships, contracts and service providers
Skills & Experience:
2+ management consulting experience
Strong statistical analysis and problem-solving skills.
Excellent presentation/communication skills both written and verbal
Must be able to juggle many different activities and prioritize accordingly
Preferred Skills & Experience:
Proficient in SQL, Excel, or R
Familiarity with Looker, Tableau, or a similar Data Visualization tool
Worked for multinational companies
About Tala:
Tala is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Jul 11, 2018
Full time
We are looking for a highly motivated business analyst to join our fast-growing fintech company in the Philippines. This role will be driving research, insights, and project management across all business functions and processes. If you're passionate about bringing innovative products to consumers, thrive between analytical and creative projects, and embrace a fast-paced & dynamic environment, we’re excited to meet you!
Responsibilities:
Conduct research on fintech industry trends, competitors, and customers
Research frameworks, solutions, and methodologies to address key problems
Perform data-driven analytical frameworks to identify, prioritize, structure, and solve critical problems across business processes
Assess potential investments and strategic partnerships that help realize target KPIs for the Philippines
Concurrently deliver on portions of multiple strategy projects in a fast-paced, intense, results-oriented environment
Support leadership team on long-range planning projects and ad hoc requests
Help manage vendor relationships, contracts and service providers
Skills & Experience:
2+ management consulting experience
Strong statistical analysis and problem-solving skills.
Excellent presentation/communication skills both written and verbal
Must be able to juggle many different activities and prioritize accordingly
Preferred Skills & Experience:
Proficient in SQL, Excel, or R
Familiarity with Looker, Tableau, or a similar Data Visualization tool
Worked for multinational companies
About Tala:
Tala is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Tala is looking for an entrepreneurial BD Associate Manager to work side by side with Tala Philippines’ Country/Business Manager to expand Tala’s product to millions of more Filipinos. This role will be responsible for managing the overall health of our business, with a key focus on driving all in-country partnerships.
Tala launched in the Philippines in 2017 and has since experienced rapid growth. Being part of the Tala Philippines team is a great opportunity to take an existing business to new heights and help Tala solve one of the world’s largest problems, financial inclusion. Your goal is to serve our customers’ needs in the Philippines, while delivering the highest business value for Tala.
The ideal candidate is an entrepreneur-at-heart. The candidate will be a highly analytical, critical thinker who has an insatiable hunger to find and execute on new opportunities in a fast-paced environment. Additionally, our ideal candidate will have expertise in managing complex businesses, as well as a natural ability to lead relationship management for in-country partnerships.
Your Responsibilities:
Identify business challenges, propose analytically grounded, well-researched solutions, and drive execution
Drive and own local partnerships from opportunity identification, partnership design, negotiation and implementation to further expand the reach of Tala’s products and services in close coordination with the Tala Philippines Country/Business Manager.
Contributes to hitting desired results of in-country growth efforts in terms of partnerships.
Communicate regularly with the Philippines Country/Business Manager as well as US teams and play an influential role on strategy, challenges and opportunities
Work with expert teams to define product roadmap through careful analysis of customer requirements, market, and technology trends
Track competition closely and launch best-in-class features on Tala products
Collaborate closely with the Brand Marketing team in any cross-functional initiatives involving local content creation
Qualities we are looking for:
The role is perfect for an entrepreneur at heart with incredible critical thinking skills, strong business judgement, and highly empathetic communication.
You’re direct with feedback, quick to admit mistakes, and collaborative with others
Strong communication skills with the ability to drive to an agreement and an an instinct to proactively communicate
You have an insatiable intellectual curiosity to identify and implement new ways to continually improve results
“Harder, better, faster, stronger” - you are relentless and won’t stop till we’ve changed the financial system
Results oriented, both for our bottom line and our social impact
“Do not rest on your laurels” - don't fall back on old habits; you constantly look for new approaches and solutions.
Put the needs of others first to help people develop and perform as highly as possible as a servant leader
You believe in and work to uphold Tala’s highest level value, Radical Trust, both within the office walls and with our customers around the world.
Our Requirements:
3+ years of startup tech, marketing, or business leadership experience in high-performing, direct-to-consumer businesses
Strong data-driven approach to funnel conversion metrics with strong attention to detail.
Natural ability to work across Credit, Operations, Growth and Leadership teams to propose, persuade and collaborate with on strategic priorities
Preferred Skills & Experience:
Master’s Degree in Finance or related Business degree
Deep network of contacts amongst Internet and financial service providers including mobile money operators, banks, mobile payment providers, and e-commerce companies
Highly proficient in Excel
Proven bias towards building consumer-centric products and solutions
Familiarity with tech-enabled credit or payments products and the general fintech landscape
Experience working in an international fintech company
We strongly believe that inclusion fosters innovation and we’re proud to have a diverse team with a wide variety of backgrounds and experiences. We focus on hiring talented people regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About Tala:
Tala is a mobile technology and data science company that is working to deliver financial access, choice and control to underserved people around the world. Tala’s smartphone app instantly evaluates customers for credit using only the data on their devices and delivers customized loans in minutes.
Tala, formerly known as InVenture, is backed by IVP, Ribbit Capital, Lowercase Capital, Data Collective, Collaborative Fund and other leading venture and impact investors. In 2016, Fast Company ranked Tala, formerly known as InVenture, as one of its top 10 companies in Money, and Forbes named Tala as one of the top 50 FinTech companies in the world. Additionally, Tala’s work has been highlighted by the New York Times, the Financial Times, the Wall Street Journal, TED, and Wired, among others.Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Jul 11, 2018
Full time
Tala is looking for an entrepreneurial BD Associate Manager to work side by side with Tala Philippines’ Country/Business Manager to expand Tala’s product to millions of more Filipinos. This role will be responsible for managing the overall health of our business, with a key focus on driving all in-country partnerships.
Tala launched in the Philippines in 2017 and has since experienced rapid growth. Being part of the Tala Philippines team is a great opportunity to take an existing business to new heights and help Tala solve one of the world’s largest problems, financial inclusion. Your goal is to serve our customers’ needs in the Philippines, while delivering the highest business value for Tala.
The ideal candidate is an entrepreneur-at-heart. The candidate will be a highly analytical, critical thinker who has an insatiable hunger to find and execute on new opportunities in a fast-paced environment. Additionally, our ideal candidate will have expertise in managing complex businesses, as well as a natural ability to lead relationship management for in-country partnerships.
Your Responsibilities:
Identify business challenges, propose analytically grounded, well-researched solutions, and drive execution
Drive and own local partnerships from opportunity identification, partnership design, negotiation and implementation to further expand the reach of Tala’s products and services in close coordination with the Tala Philippines Country/Business Manager.
Contributes to hitting desired results of in-country growth efforts in terms of partnerships.
Communicate regularly with the Philippines Country/Business Manager as well as US teams and play an influential role on strategy, challenges and opportunities
Work with expert teams to define product roadmap through careful analysis of customer requirements, market, and technology trends
Track competition closely and launch best-in-class features on Tala products
Collaborate closely with the Brand Marketing team in any cross-functional initiatives involving local content creation
Qualities we are looking for:
The role is perfect for an entrepreneur at heart with incredible critical thinking skills, strong business judgement, and highly empathetic communication.
You’re direct with feedback, quick to admit mistakes, and collaborative with others
Strong communication skills with the ability to drive to an agreement and an an instinct to proactively communicate
You have an insatiable intellectual curiosity to identify and implement new ways to continually improve results
“Harder, better, faster, stronger” - you are relentless and won’t stop till we’ve changed the financial system
Results oriented, both for our bottom line and our social impact
“Do not rest on your laurels” - don't fall back on old habits; you constantly look for new approaches and solutions.
Put the needs of others first to help people develop and perform as highly as possible as a servant leader
You believe in and work to uphold Tala’s highest level value, Radical Trust, both within the office walls and with our customers around the world.
Our Requirements:
3+ years of startup tech, marketing, or business leadership experience in high-performing, direct-to-consumer businesses
Strong data-driven approach to funnel conversion metrics with strong attention to detail.
Natural ability to work across Credit, Operations, Growth and Leadership teams to propose, persuade and collaborate with on strategic priorities
Preferred Skills & Experience:
Master’s Degree in Finance or related Business degree
Deep network of contacts amongst Internet and financial service providers including mobile money operators, banks, mobile payment providers, and e-commerce companies
Highly proficient in Excel
Proven bias towards building consumer-centric products and solutions
Familiarity with tech-enabled credit or payments products and the general fintech landscape
Experience working in an international fintech company
We strongly believe that inclusion fosters innovation and we’re proud to have a diverse team with a wide variety of backgrounds and experiences. We focus on hiring talented people regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About Tala:
Tala is a mobile technology and data science company that is working to deliver financial access, choice and control to underserved people around the world. Tala’s smartphone app instantly evaluates customers for credit using only the data on their devices and delivers customized loans in minutes.
Tala, formerly known as InVenture, is backed by IVP, Ribbit Capital, Lowercase Capital, Data Collective, Collaborative Fund and other leading venture and impact investors. In 2016, Fast Company ranked Tala, formerly known as InVenture, as one of its top 10 companies in Money, and Forbes named Tala as one of the top 50 FinTech companies in the world. Additionally, Tala’s work has been highlighted by the New York Times, the Financial Times, the Wall Street Journal, TED, and Wired, among others.Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Here at Tala, we are looking to hire a talented junior lawyer based out of our Manila office to help us manage legal operations in the Philippines. The Assistant Counsel will work on a variety of matters with other members of the Legal team including corporate governance and compliance matters, commercial contracts and addressing the unique challenges that arise in a global, growing startup. We are seeking a highly motivated, self-starter who enjoys working in a dynamic, fast-paced and collaborative environment. In this challenging position, you will report to our General Counsel and work closely with our Manila-based business team.
The ideal Assistant Counsel candidate will have in house and FinTech experience and experience with handling a wide variety of commercial matters.
Responsibilities:
Manage regulatory compliance, corporate governance and other compliance matters in the Philippines
Stay up to date on relevant laws and regulations and work with the US Legal team to evaluate how they may affect our business needs as Tala continues to innovate
Support contract negotiation and collaborate with business teams on developing effective relationships with contractors and vendors
Maintain our contract management system and create management reports
Work with our Associate Counsel on other special projects
Requirements:
Law degree
Two to three years of legal experience
Experience in consumer finance and financial regulation
Experience working on commercial contracts
Preferred Skills & Experience:
In house legal experience, preferably at a FinTech or financial services company
Experience working with US business partners
Experience working at a startup
We strongly believe that inclusion fosters innovation and we’re proud to have a diverse team with a wide variety of backgrounds and experiences. We focus on hiring talented people regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About Tala:
Tala is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Jul 11, 2018
Full time
Here at Tala, we are looking to hire a talented junior lawyer based out of our Manila office to help us manage legal operations in the Philippines. The Assistant Counsel will work on a variety of matters with other members of the Legal team including corporate governance and compliance matters, commercial contracts and addressing the unique challenges that arise in a global, growing startup. We are seeking a highly motivated, self-starter who enjoys working in a dynamic, fast-paced and collaborative environment. In this challenging position, you will report to our General Counsel and work closely with our Manila-based business team.
The ideal Assistant Counsel candidate will have in house and FinTech experience and experience with handling a wide variety of commercial matters.
Responsibilities:
Manage regulatory compliance, corporate governance and other compliance matters in the Philippines
Stay up to date on relevant laws and regulations and work with the US Legal team to evaluate how they may affect our business needs as Tala continues to innovate
Support contract negotiation and collaborate with business teams on developing effective relationships with contractors and vendors
Maintain our contract management system and create management reports
Work with our Associate Counsel on other special projects
Requirements:
Law degree
Two to three years of legal experience
Experience in consumer finance and financial regulation
Experience working on commercial contracts
Preferred Skills & Experience:
In house legal experience, preferably at a FinTech or financial services company
Experience working with US business partners
Experience working at a startup
We strongly believe that inclusion fosters innovation and we’re proud to have a diverse team with a wide variety of backgrounds and experiences. We focus on hiring talented people regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About Tala:
Tala is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
At Remitly, we're helping people send over $3 billion around the globe driven by our mission to deliver on our promise to immigrants sending money across the world.
As a Senior Software Development Engineer at Remitly, you are a builder and a leader, responsible for taking on complex technical and customer problems and creating great products backed by great systems. We use cutting edge languages, tools, and frameworks to build applications and services on top of a scalable cloud architecture. Our startup work environment is fast-paced, passionate and growing quickly.
Successful senior engineers use their experience to research and evaluate technical options, then apply standard methodologies and design patterns to architect, build, and maintain high quality systems. They work across teams to define and articulate the true technical requirements underlying feature requests, and design with an eye for simultaneously accomplishing company goals, improving existing systems, and reducing technical debt. They are also acutely aware that software isn’t complete after shipping, instead designing for stability, monitoring, and maintenance over time; they create systems that can evolve but last for years. More than just building, senior engineers also mentor, evangelize engineering practices, and continuously encourage technical excellence across the company.
Some examples of current interesting problems include:
Building APIs, services, mobile, and web applications for our next-generation customer experience.
Designing a robust system to provide timely and cost-effective customer support across a variety of modern communication channels.
Building a scalable platform for integrating with diverse bank APIs around the globe to collect, manage, track, and disburse funds.
Integrating online machine learning and predictive analytics models with our transactional systems to predict customer demand and prevent fraud.
You should possess:
A BS/MS in Computer Science or equivalent professional experience.
7+ years of experience as a software developer.
A deep understanding of software development practices, system design, software design patterns, and algorithms.
Minimum of 3 years experience working with Java; PHP background is an advantage
Strong ability to mentor and influence other engineers.
Excellent verbal and written communication skills.
Experience defining and influencing technical designs and processes across a team.
Who we are:
Remitly is a group of passionate people working to make international payments easier and more transparent on both the web and mobile devices. We are seeking team members to join us that want to make a difference and change an industry. We pride ourselves on aiming high and delivering results, data being at the heart of everything we do, and encouraging our team to own business decisions and outcomes. Does this sound like the place for you? Join us!
Jul 09, 2018
Full time
At Remitly, we're helping people send over $3 billion around the globe driven by our mission to deliver on our promise to immigrants sending money across the world.
As a Senior Software Development Engineer at Remitly, you are a builder and a leader, responsible for taking on complex technical and customer problems and creating great products backed by great systems. We use cutting edge languages, tools, and frameworks to build applications and services on top of a scalable cloud architecture. Our startup work environment is fast-paced, passionate and growing quickly.
Successful senior engineers use their experience to research and evaluate technical options, then apply standard methodologies and design patterns to architect, build, and maintain high quality systems. They work across teams to define and articulate the true technical requirements underlying feature requests, and design with an eye for simultaneously accomplishing company goals, improving existing systems, and reducing technical debt. They are also acutely aware that software isn’t complete after shipping, instead designing for stability, monitoring, and maintenance over time; they create systems that can evolve but last for years. More than just building, senior engineers also mentor, evangelize engineering practices, and continuously encourage technical excellence across the company.
Some examples of current interesting problems include:
Building APIs, services, mobile, and web applications for our next-generation customer experience.
Designing a robust system to provide timely and cost-effective customer support across a variety of modern communication channels.
Building a scalable platform for integrating with diverse bank APIs around the globe to collect, manage, track, and disburse funds.
Integrating online machine learning and predictive analytics models with our transactional systems to predict customer demand and prevent fraud.
You should possess:
A BS/MS in Computer Science or equivalent professional experience.
7+ years of experience as a software developer.
A deep understanding of software development practices, system design, software design patterns, and algorithms.
Minimum of 3 years experience working with Java; PHP background is an advantage
Strong ability to mentor and influence other engineers.
Excellent verbal and written communication skills.
Experience defining and influencing technical designs and processes across a team.
Who we are:
Remitly is a group of passionate people working to make international payments easier and more transparent on both the web and mobile devices. We are seeking team members to join us that want to make a difference and change an industry. We pride ourselves on aiming high and delivering results, data being at the heart of everything we do, and encouraging our team to own business decisions and outcomes. Does this sound like the place for you? Join us!
Remitly’s vision is to become the world’s most customer focused payments company enabling remittance across international borders. Currently, Remitly offers an easy, affordable and safe way to transfer money to the Philippines, India and Latin America. We are rapidly growing and we need people like you to share this vision to help us accomplish our lofty goals.
As the primary Workforce Manager supporting Remitly's operations in the Philippines, your task will be to help transform the traditional global remittance industry, specifically through capacity planning and workforce reporting excellence and comprehensive analysis within our Customer Service and Risk Operations teams. You must excel as a self-starter and work well with cross-functional teams. This position is based in Pasig City, Philippines.
Job Requirements
Ensure adequate and the appropriate level of support capacity for assigned shifts, teams and initiatives on an ongoing basis.
Contribute to the development of and then execute operational initiatives and projects to ensure optimal staffing to help achieve Service Levels.
Identify and contribute to the creation of new metrics, KPIs, reporting and monitoring to drive operational excellence.
Actively nurture appropriate communication and feedback loops inside the team and throughout the company to leverage insights and learning to their fullest potential.
Define, retrieve, and analyze large datasets using Excel, and other technologies to drive and define operational solutions and approaches
Analyze current and historical work volumes and patterns, handle time, productivity trends/patterns and all future volume/work requirements to develop budget and volume/work forecasts
Analyze workforce shrinkage, make recommendations regarding reduction and provides shrinkage targets and vacation allowances when required
Manage a multiple channel or queue for multiple lines of business.
Analyze intraday statistics, workforce performance, service levels and scheduling statistics to recommend courses of action in balancing service levels to business and agent/staff requirements
Develop and maintain methods and procedures; actively identify business process excellence improvement opportunities, contributing to overall design and execution
Maintain a detailed record of activities, actions and impacts; and prepare departmental reports for daily, weekly, monthly and yearly period
Work and communicate effectively with Remitly's internal teams such as Marketing, Compliance, Fraud Product, Finance, Data Analytics, Engineering and Operations – as well as external teams such as a BPO
Qualifications
Bachelor’s degree in a technical, business, or analytical field (Mathematics, Computer Science, Statistics, Engineering or related field)
Experience with workforce, capacity analysis,scheduling and reporting
Advanced experience in Excel (Macros and VBA scripting)
Experience in extracting and transforming data from source systems to data analytics platform(s) and reports
Experience in conceptualising, designing, developing, testing, implementing and supporting capacity and workforce initiatives of internal or external stakeholders
Experience in analysing different types of data to support business needs and present the results in concise visualisation formats
Detail oriented, independent and able to work under pressure to meet deadlines
Has an inquisitive mind and proactivity to challenge the norms constructively
Good communication and presentation skills
Engaging and influencing stakeholders
Detail oriented, independent and able to work under pressure to meet deadlines
Adaptable to various stakeholders, business models and projects
Amenable to work in Ortigas Center, Pasig City
Preferred Qualifications:
Advanced degree (technical or MBA) or equivalent work experience is an advantage
Experience with SQL Databases is an advantage
Experience leading or supporting structured process improvement efforts
Knowledge of the financial services or payments industry
Preferred Skills): MySQL, Workforce Management, Change Management, Workforce Analysis, Data Analytics, Leadership
Preferably Manager/7 Yrs & Up Experienced Employee
Can start ASAP
Jul 06, 2018
Full time
Remitly’s vision is to become the world’s most customer focused payments company enabling remittance across international borders. Currently, Remitly offers an easy, affordable and safe way to transfer money to the Philippines, India and Latin America. We are rapidly growing and we need people like you to share this vision to help us accomplish our lofty goals.
As the primary Workforce Manager supporting Remitly's operations in the Philippines, your task will be to help transform the traditional global remittance industry, specifically through capacity planning and workforce reporting excellence and comprehensive analysis within our Customer Service and Risk Operations teams. You must excel as a self-starter and work well with cross-functional teams. This position is based in Pasig City, Philippines.
Job Requirements
Ensure adequate and the appropriate level of support capacity for assigned shifts, teams and initiatives on an ongoing basis.
Contribute to the development of and then execute operational initiatives and projects to ensure optimal staffing to help achieve Service Levels.
Identify and contribute to the creation of new metrics, KPIs, reporting and monitoring to drive operational excellence.
Actively nurture appropriate communication and feedback loops inside the team and throughout the company to leverage insights and learning to their fullest potential.
Define, retrieve, and analyze large datasets using Excel, and other technologies to drive and define operational solutions and approaches
Analyze current and historical work volumes and patterns, handle time, productivity trends/patterns and all future volume/work requirements to develop budget and volume/work forecasts
Analyze workforce shrinkage, make recommendations regarding reduction and provides shrinkage targets and vacation allowances when required
Manage a multiple channel or queue for multiple lines of business.
Analyze intraday statistics, workforce performance, service levels and scheduling statistics to recommend courses of action in balancing service levels to business and agent/staff requirements
Develop and maintain methods and procedures; actively identify business process excellence improvement opportunities, contributing to overall design and execution
Maintain a detailed record of activities, actions and impacts; and prepare departmental reports for daily, weekly, monthly and yearly period
Work and communicate effectively with Remitly's internal teams such as Marketing, Compliance, Fraud Product, Finance, Data Analytics, Engineering and Operations – as well as external teams such as a BPO
Qualifications
Bachelor’s degree in a technical, business, or analytical field (Mathematics, Computer Science, Statistics, Engineering or related field)
Experience with workforce, capacity analysis,scheduling and reporting
Advanced experience in Excel (Macros and VBA scripting)
Experience in extracting and transforming data from source systems to data analytics platform(s) and reports
Experience in conceptualising, designing, developing, testing, implementing and supporting capacity and workforce initiatives of internal or external stakeholders
Experience in analysing different types of data to support business needs and present the results in concise visualisation formats
Detail oriented, independent and able to work under pressure to meet deadlines
Has an inquisitive mind and proactivity to challenge the norms constructively
Good communication and presentation skills
Engaging and influencing stakeholders
Detail oriented, independent and able to work under pressure to meet deadlines
Adaptable to various stakeholders, business models and projects
Amenable to work in Ortigas Center, Pasig City
Preferred Qualifications:
Advanced degree (technical or MBA) or equivalent work experience is an advantage
Experience with SQL Databases is an advantage
Experience leading or supporting structured process improvement efforts
Knowledge of the financial services or payments industry
Preferred Skills): MySQL, Workforce Management, Change Management, Workforce Analysis, Data Analytics, Leadership
Preferably Manager/7 Yrs & Up Experienced Employee
Can start ASAP
Remitly
Ortigas Center, Pasig, Metro Manila, Philippines
A seasoned operations leader with a minimum eight years’ experience leading medium-to-large customer service, back-office support, risk-compliance investigations and/or related teams in goal-driven, 24x7 BPO and/or captive environments – including managing people managers such as team leads. While he/she does not directly own Customer Service and Risk performance, the Manila Site Manager is responsible for ensuring the site continuously and reliably provides these programs with a viable, high performing and scalable workforce. He/she is also responsible for onsite shared-services such as IT Support and Facilities Management, which can be direct or dotted-line reports.
The Manila Site Manage roversees the workforce management and site-specific staffing in Manila, Philippines. He/she is responsible for partnering with the entire Manila team to execute industry-best practices; support each programs’ key performance indicators (KPIs); drive vendor KPIs; lead shared services and related special projects; oversee site budget performance; support new corridor launches; co-manage service levels; improve the quality assurance process; and improve the operational acumen of key stakeholders in Manila.
The Manila Site Manager ports directly to a local Site Leader.
The Manila Site Manager position is based in Pasig City, Philippines.
Job Requirements
Onsite Leadership and Coaching of Operational Teams
Mentor, challenge and grow the leadership team in Manila
Work closely with leadership team to continuously improve workflows,processes, policies and KPIs, while empowering them to grow within their functional roles.
Coach leadership team on how to effectively manage agents and investigators to yield the expected team performance.
Partner with shared services to ensure vendor accountability and KPIs performance.
Bolster successful execution of site’s KPIs (e.g. SLA, quality, CSAT, AHT, etc.) and own health indicators (e.g. regretted attrition, reliability, etc.).
Handle effectively and efficiently emergent personnel issues, performance management, and interpersonal conflict, leveraging local Human Resources (HR) staff. Also, keep senior leadership in Seattle appropriately informed of these issues and progress in addressing them.
Input into and execute strategic plans to ensure scalable growth is managed appropriately, including failover systems/processes to handle adverse short-term impacts.
Drive Operational Efficiencies
Partner with local and global recruiting staff to continuously develop new and effective sources for high-quality and great-fitting candidates for the site roles.
Review the KPIs for each of the programs supported by the site to determine their effectiveness, updating, deprecating and/or replacing them as needed to ensure performance is continuously raised.
Establish standardization in workflow and partner with the Head of Operations and Operations Business Process Manager to prioritize stories to optimize processes.
Drive accountability amongst project, program and functional area managers (QA, Training, etc.) in Manila to improve processes, optimize tools and enhance our training curriculum, while also improving NPS and overall customer satisfaction ratings.
Ensure processes are not only documented, but also continuously improved for efficiency and effectiveness, increasing throughput of customers through workflows (e.g. risk, compliance, and account/transaction management) and contact channels (phone, email, chat, Facebook, Twitter, etc.).
Manager Vendors and Contractual Adherence
Oversee the contract adherence process with our vendors and contractual partners toensure performance expectations are met at all times.
Work directly with vendor manager to ensure senior support is offered timely, should we encounter technical system outages, uptime agreement violations, etc.
Assist with issue tracking, reporting and ensure accountability on behalf of partner-related performance
Miscellaneous Activities as Identified
Job Qualifications
Willingness to spend 100% of their time on-site in Philippines, aside from planned business trips to other locations.
Minimum (8) eight years’ experience leading medium-to-large call center or related teams with a proven track record of success.
Exceptional analytical and problem-solving skills, including the ability to recognize non-obvious patterns and devise solutions to complex operational challenges.
Work as a team player.
Demonstrated ability to learn and share knowledge in a global team environment.
Bachelor's degree in Business, Management, related field.
Proven ability to work in fast-paced and dynamic environments where decisions are made without compromising customer experience and/or incurring financial losses.
Amenable to work a shifting schedule and during declared holidays.
Flexibility to work overtime hours based on business needs.
Demonstrated ability to successfully mentor junior team members, as well as ability to establish policies and operational procedures, including serving in an HR capacity for a rapidly growing organization.
Easily able to adapt, influence and promote a values and cultural centric workplace
Experience in a multi-channel and multi-region operations set-up with multiple lines of businesses Fluency in verbal and written business English.
Effective communication skills with both individual and groups.
Ability to thrive in an ambiguous environment, being incredibly proactive.
Highly self-motivated with demonstrated bias-for-action, resourcefulness, creativity and capable of handling multiple projects at one time.
Can-do attitude with a collaborative working style and attention to detail.
Strong project and program management skills.
Preferred Qualifications
Background in remittances or related FinTech experience.
Master's degree or higher educational background.
PMP, Six Sigma certification and/or other lean-focused operational experience.
Jul 06, 2018
Full time
A seasoned operations leader with a minimum eight years’ experience leading medium-to-large customer service, back-office support, risk-compliance investigations and/or related teams in goal-driven, 24x7 BPO and/or captive environments – including managing people managers such as team leads. While he/she does not directly own Customer Service and Risk performance, the Manila Site Manager is responsible for ensuring the site continuously and reliably provides these programs with a viable, high performing and scalable workforce. He/she is also responsible for onsite shared-services such as IT Support and Facilities Management, which can be direct or dotted-line reports.
The Manila Site Manage roversees the workforce management and site-specific staffing in Manila, Philippines. He/she is responsible for partnering with the entire Manila team to execute industry-best practices; support each programs’ key performance indicators (KPIs); drive vendor KPIs; lead shared services and related special projects; oversee site budget performance; support new corridor launches; co-manage service levels; improve the quality assurance process; and improve the operational acumen of key stakeholders in Manila.
The Manila Site Manager ports directly to a local Site Leader.
The Manila Site Manager position is based in Pasig City, Philippines.
Job Requirements
Onsite Leadership and Coaching of Operational Teams
Mentor, challenge and grow the leadership team in Manila
Work closely with leadership team to continuously improve workflows,processes, policies and KPIs, while empowering them to grow within their functional roles.
Coach leadership team on how to effectively manage agents and investigators to yield the expected team performance.
Partner with shared services to ensure vendor accountability and KPIs performance.
Bolster successful execution of site’s KPIs (e.g. SLA, quality, CSAT, AHT, etc.) and own health indicators (e.g. regretted attrition, reliability, etc.).
Handle effectively and efficiently emergent personnel issues, performance management, and interpersonal conflict, leveraging local Human Resources (HR) staff. Also, keep senior leadership in Seattle appropriately informed of these issues and progress in addressing them.
Input into and execute strategic plans to ensure scalable growth is managed appropriately, including failover systems/processes to handle adverse short-term impacts.
Drive Operational Efficiencies
Partner with local and global recruiting staff to continuously develop new and effective sources for high-quality and great-fitting candidates for the site roles.
Review the KPIs for each of the programs supported by the site to determine their effectiveness, updating, deprecating and/or replacing them as needed to ensure performance is continuously raised.
Establish standardization in workflow and partner with the Head of Operations and Operations Business Process Manager to prioritize stories to optimize processes.
Drive accountability amongst project, program and functional area managers (QA, Training, etc.) in Manila to improve processes, optimize tools and enhance our training curriculum, while also improving NPS and overall customer satisfaction ratings.
Ensure processes are not only documented, but also continuously improved for efficiency and effectiveness, increasing throughput of customers through workflows (e.g. risk, compliance, and account/transaction management) and contact channels (phone, email, chat, Facebook, Twitter, etc.).
Manager Vendors and Contractual Adherence
Oversee the contract adherence process with our vendors and contractual partners toensure performance expectations are met at all times.
Work directly with vendor manager to ensure senior support is offered timely, should we encounter technical system outages, uptime agreement violations, etc.
Assist with issue tracking, reporting and ensure accountability on behalf of partner-related performance
Miscellaneous Activities as Identified
Job Qualifications
Willingness to spend 100% of their time on-site in Philippines, aside from planned business trips to other locations.
Minimum (8) eight years’ experience leading medium-to-large call center or related teams with a proven track record of success.
Exceptional analytical and problem-solving skills, including the ability to recognize non-obvious patterns and devise solutions to complex operational challenges.
Work as a team player.
Demonstrated ability to learn and share knowledge in a global team environment.
Bachelor's degree in Business, Management, related field.
Proven ability to work in fast-paced and dynamic environments where decisions are made without compromising customer experience and/or incurring financial losses.
Amenable to work a shifting schedule and during declared holidays.
Flexibility to work overtime hours based on business needs.
Demonstrated ability to successfully mentor junior team members, as well as ability to establish policies and operational procedures, including serving in an HR capacity for a rapidly growing organization.
Easily able to adapt, influence and promote a values and cultural centric workplace
Experience in a multi-channel and multi-region operations set-up with multiple lines of businesses Fluency in verbal and written business English.
Effective communication skills with both individual and groups.
Ability to thrive in an ambiguous environment, being incredibly proactive.
Highly self-motivated with demonstrated bias-for-action, resourcefulness, creativity and capable of handling multiple projects at one time.
Can-do attitude with a collaborative working style and attention to detail.
Strong project and program management skills.
Preferred Qualifications
Background in remittances or related FinTech experience.
Master's degree or higher educational background.
PMP, Six Sigma certification and/or other lean-focused operational experience.
Remitly
Ortigas Center, Pasig, Metro Manila, Philippines
Remitly’s vision is to become the world's most customer focused payments company enabling remittances across international borders. Currently, Remitly offers an easy, affordable and safe way to transfer money to the Philippines, India and Mexico. We are rapidly growing and need people like you who share this vision to help us accomplish our lofty goals.
The CSR will provide phone, email and chat front line customer service. This person wiil be handling basic issues encountered by our customers in both sending and receiving remittances.
Job Requirements:
Professionally handle incoming customers' inquiries
Thoroughly and efficiently gather required customer information
Meet and exceed company and individual performance metrics
Be a reliable and agile resource for customer service
Skills and Qualifications:
Basic Qualifications
1.5 years of prior CSR experience or equivalent experience in non-BPO industry
Fresh graduates are still welcome but will be assessed on Customer Service skills
Ease and proficiency in web navigation
Satisfactory spoken and written communication skills in both Filipino and English languages
Critical thinking and decision-processing skills
Effective business writing skills
Sales Experience Preferred
High level of ease in conversing and processing thoughts with customers in both Filipino and English languages
Depending on mix, indicate and assess % of experience in various channels:
E.g., 50% in voice, chat and email
Has to be willing to be on different work shifts depending on business requirements
Has to demonstrate reliability in terms of work history, attendance and punctuality
Jul 06, 2018
Full time
Remitly’s vision is to become the world's most customer focused payments company enabling remittances across international borders. Currently, Remitly offers an easy, affordable and safe way to transfer money to the Philippines, India and Mexico. We are rapidly growing and need people like you who share this vision to help us accomplish our lofty goals.
The CSR will provide phone, email and chat front line customer service. This person wiil be handling basic issues encountered by our customers in both sending and receiving remittances.
Job Requirements:
Professionally handle incoming customers' inquiries
Thoroughly and efficiently gather required customer information
Meet and exceed company and individual performance metrics
Be a reliable and agile resource for customer service
Skills and Qualifications:
Basic Qualifications
1.5 years of prior CSR experience or equivalent experience in non-BPO industry
Fresh graduates are still welcome but will be assessed on Customer Service skills
Ease and proficiency in web navigation
Satisfactory spoken and written communication skills in both Filipino and English languages
Critical thinking and decision-processing skills
Effective business writing skills
Sales Experience Preferred
High level of ease in conversing and processing thoughts with customers in both Filipino and English languages
Depending on mix, indicate and assess % of experience in various channels:
E.g., 50% in voice, chat and email
Has to be willing to be on different work shifts depending on business requirements
Has to demonstrate reliability in terms of work history, attendance and punctuality
We envision a world where everyone has access to quality financial services. Providing our users with a stellar product and excellent customer experience is at the heart of our business. As an Operations Associate, you will play a great role in realizing this vision by directly communicating with our customers.
What you'll do:
Collaborate with the engineering team to identify issues and improvements based on customer insights
Directly handle and respond to customer queries and concerns
Analyze and solve customer issues and problems
Assist with direct marketing and promotion of our business and products to the market
Be the "voice" of the customers within the company
Who you are:
BS or BA in Management, Economics, Communication or equivalent from a reputable institution
Proven leadership skills from extracurricular and/or socio-civic involvements
Capable of working independently but can also collaborate well with a team
Strong analytical and problem-solving skills; able to build solutions from scratch
Fluent in both English and Filipino
Excellent oral and written communication and interpersonal skills
Detail-oriented and organized
A track-record of getting things done - drive, ownership and execution are core to our culture at Coins.ph
May 02, 2018
Full time
We envision a world where everyone has access to quality financial services. Providing our users with a stellar product and excellent customer experience is at the heart of our business. As an Operations Associate, you will play a great role in realizing this vision by directly communicating with our customers.
What you'll do:
Collaborate with the engineering team to identify issues and improvements based on customer insights
Directly handle and respond to customer queries and concerns
Analyze and solve customer issues and problems
Assist with direct marketing and promotion of our business and products to the market
Be the "voice" of the customers within the company
Who you are:
BS or BA in Management, Economics, Communication or equivalent from a reputable institution
Proven leadership skills from extracurricular and/or socio-civic involvements
Capable of working independently but can also collaborate well with a team
Strong analytical and problem-solving skills; able to build solutions from scratch
Fluent in both English and Filipino
Excellent oral and written communication and interpersonal skills
Detail-oriented and organized
A track-record of getting things done - drive, ownership and execution are core to our culture at Coins.ph
Coins.ph’s Social Media Manager will help develop social media strategies that engage and communicate with our audience our brand, mission, and goals. The ideal candidate will have experience supporting social media and communications efforts in a demanding, fast-paced environment.
They should excel at digital strategy, marketing, and understanding the different demographics and interactions that take place on each social platform, and know what types of content will perform best and how to adapt the presentation of that content for each audience. They should be able to use data to show what content works best and what doesn’t and use that to increase our following and engagement with direct, measurable results.
Excellent writing and logistics skills as well as keen attention to detail are a must. This person must also have a deep appreciation of the Coins.ph community as well as a passion for Coins.ph’s mission of financial inclusion. This individual excels at working collaboratively across the organization and consistently delivers high-quality work even under severe time constraints.
Responsibilities
Create a strategic social media campaigns and content that aligns with Coins.ph’s vision and is informed by national/local business needs, culture, trends and social platforms.
Create, curate, and manage Coins.ph-branded content and stories that are differentiated and compelling - stories that break through the clutter, build an emotional connection to the audience, and encourages them to take action
Design, create and manage campaigns to acquire, activate and retain engaged users within and beyond our existing market.
Continuously measure the quality of campaigns / engagement efforts by capturing and analyzing the appropriate social data / metrics and insights, and then acting on that information.
Become an advocate for the Company in Social Media spaces, engaging in dialogues and answering questions where appropriate.
Requirements
BS in Communications, Marketing, Business, New Media, Public Relations, or related experience
At least 2-3 years experience managing a brand’s social media (in-house or via agency)
Displays in-depth knowledge and understanding of Social Media platforms, their respective participants (Facebook, Twitter, YouTube, Instagram, etc.) and how each platform can be deployed in different scenarios.
Is metrics-driven and adept at using social analytics tools to adjust and optimize campaigns for a variety of objectives
Is detail-oriented and possesses excellent writing, editing (photo/video/text), presentation and communication skills
Experienced with ad, copy and creative testing and optimization
Knowledge of online marketing and good understanding of major marketing channels
Positive attitude, detail and customer oriented with good multi-tasking and organizational ability
Demonstrates winning social customer service techniques. Possesses a great ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues.
Fluency in English and Tagalog
Is a self-starter and has the ability to adapt and thrive in a fast-paced, dynamic startup environment.
Demonstrable successes working with and creating engagement programs for communities online
May 02, 2018
Full time
Coins.ph’s Social Media Manager will help develop social media strategies that engage and communicate with our audience our brand, mission, and goals. The ideal candidate will have experience supporting social media and communications efforts in a demanding, fast-paced environment.
They should excel at digital strategy, marketing, and understanding the different demographics and interactions that take place on each social platform, and know what types of content will perform best and how to adapt the presentation of that content for each audience. They should be able to use data to show what content works best and what doesn’t and use that to increase our following and engagement with direct, measurable results.
Excellent writing and logistics skills as well as keen attention to detail are a must. This person must also have a deep appreciation of the Coins.ph community as well as a passion for Coins.ph’s mission of financial inclusion. This individual excels at working collaboratively across the organization and consistently delivers high-quality work even under severe time constraints.
Responsibilities
Create a strategic social media campaigns and content that aligns with Coins.ph’s vision and is informed by national/local business needs, culture, trends and social platforms.
Create, curate, and manage Coins.ph-branded content and stories that are differentiated and compelling - stories that break through the clutter, build an emotional connection to the audience, and encourages them to take action
Design, create and manage campaigns to acquire, activate and retain engaged users within and beyond our existing market.
Continuously measure the quality of campaigns / engagement efforts by capturing and analyzing the appropriate social data / metrics and insights, and then acting on that information.
Become an advocate for the Company in Social Media spaces, engaging in dialogues and answering questions where appropriate.
Requirements
BS in Communications, Marketing, Business, New Media, Public Relations, or related experience
At least 2-3 years experience managing a brand’s social media (in-house or via agency)
Displays in-depth knowledge and understanding of Social Media platforms, their respective participants (Facebook, Twitter, YouTube, Instagram, etc.) and how each platform can be deployed in different scenarios.
Is metrics-driven and adept at using social analytics tools to adjust and optimize campaigns for a variety of objectives
Is detail-oriented and possesses excellent writing, editing (photo/video/text), presentation and communication skills
Experienced with ad, copy and creative testing and optimization
Knowledge of online marketing and good understanding of major marketing channels
Positive attitude, detail and customer oriented with good multi-tasking and organizational ability
Demonstrates winning social customer service techniques. Possesses a great ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues.
Fluency in English and Tagalog
Is a self-starter and has the ability to adapt and thrive in a fast-paced, dynamic startup environment.
Demonstrable successes working with and creating engagement programs for communities online
What we're looking for
Coins is looking for an experienced Creative Director who will direct the creative strategies and engage and communicate our brand, mission, and goals to our audience. The ideal candidate is creative, analytical and detail-oriented with strong communication, relationship building and project management skills.
They should excel at digital strategy, marketing, and understanding the different demographics and interactions that take place on each social platform, and know what types of content will perform best and how to adapt the presentation of that content for each audience. They should be able to use data to show what content works best and what doesn’t and use that to increase our following and engagement with direct, measurable results.
Excellent writing and logistics skills as well as keen attention to detail are a must. This person must also have a deep appreciation of the Coins.ph community as well as a passion for Coins.ph’s mission of financial inclusion. This individual excels at working collaboratively across the organization and consistently delivers high-quality work even under severe time constraints.
Responsibilities
Plan and execute new ideas for marketing messages and advertising. They need to be original in their strategy, scalable and are expected to use fresh approaches.
Think big and set strategy and goals with a deep understanding of our products and users
Drive product launches, announcements, campaigns programs and initiatives
Own product messaging, positioning and marketing creative
Effectively utilize data and analytics at the customer level to gain a better understanding of their usage behaviors, including impacts of current marketing strategies.
Developing and maintaining company branding and guidelines
Requirements
Candidate must possess a bachelor’s degree in Marketing, Information Design, Advertising, Multimedia Arts, or equivalent
Minimum 4 years experience in digital marketing, brand management, advertising, and other related fields. You have delivered highly successful go-to-market, demand generation and growth strategies.
Has an in-depth understanding of the company’s current products and value proposition.
Can hustle and has great attention to detail, time management, and people engagement. Able to rally people around projects and make decisions without significant supervision
Super creative and can rapidly execute on your ideas.
Able to run and iterate on highly effective automated email marketing campaigns.
Extremely comfortable with data and can harness it effectively to generate insights on your own. You know how to leverage data to make decisions and drive growth.
A wordsmith who is a master at articulating the value proposition of our products. Knows how to effectively engage with users and are able to create effective content strategies. Can also play copywriter.
Awesome at market research. Does whatever it takes to understand your market, customers and competition better than anyone, and strong at integrating this information into your growth strategies.
Biased toward action, a great collaborator and able to distil complex plans into clear and actionable tasks.
Has a track record of driving highly effective product changes because you make users’ problems your own
Able to roll up your sleeves and do whatever it takes to get the task at hand done
Very familiar with copywriting, art direction and visual design principles
Proficient with creative production software (including but not limited to Adobe Photoshop, Adobe Illustrator, Sketch, etc.)
Has a true passion for Coins.ph’s mission for financial inclusion across Southeast Asia
May 02, 2018
Full time
What we're looking for
Coins is looking for an experienced Creative Director who will direct the creative strategies and engage and communicate our brand, mission, and goals to our audience. The ideal candidate is creative, analytical and detail-oriented with strong communication, relationship building and project management skills.
They should excel at digital strategy, marketing, and understanding the different demographics and interactions that take place on each social platform, and know what types of content will perform best and how to adapt the presentation of that content for each audience. They should be able to use data to show what content works best and what doesn’t and use that to increase our following and engagement with direct, measurable results.
Excellent writing and logistics skills as well as keen attention to detail are a must. This person must also have a deep appreciation of the Coins.ph community as well as a passion for Coins.ph’s mission of financial inclusion. This individual excels at working collaboratively across the organization and consistently delivers high-quality work even under severe time constraints.
Responsibilities
Plan and execute new ideas for marketing messages and advertising. They need to be original in their strategy, scalable and are expected to use fresh approaches.
Think big and set strategy and goals with a deep understanding of our products and users
Drive product launches, announcements, campaigns programs and initiatives
Own product messaging, positioning and marketing creative
Effectively utilize data and analytics at the customer level to gain a better understanding of their usage behaviors, including impacts of current marketing strategies.
Developing and maintaining company branding and guidelines
Requirements
Candidate must possess a bachelor’s degree in Marketing, Information Design, Advertising, Multimedia Arts, or equivalent
Minimum 4 years experience in digital marketing, brand management, advertising, and other related fields. You have delivered highly successful go-to-market, demand generation and growth strategies.
Has an in-depth understanding of the company’s current products and value proposition.
Can hustle and has great attention to detail, time management, and people engagement. Able to rally people around projects and make decisions without significant supervision
Super creative and can rapidly execute on your ideas.
Able to run and iterate on highly effective automated email marketing campaigns.
Extremely comfortable with data and can harness it effectively to generate insights on your own. You know how to leverage data to make decisions and drive growth.
A wordsmith who is a master at articulating the value proposition of our products. Knows how to effectively engage with users and are able to create effective content strategies. Can also play copywriter.
Awesome at market research. Does whatever it takes to understand your market, customers and competition better than anyone, and strong at integrating this information into your growth strategies.
Biased toward action, a great collaborator and able to distil complex plans into clear and actionable tasks.
Has a track record of driving highly effective product changes because you make users’ problems your own
Able to roll up your sleeves and do whatever it takes to get the task at hand done
Very familiar with copywriting, art direction and visual design principles
Proficient with creative production software (including but not limited to Adobe Photoshop, Adobe Illustrator, Sketch, etc.)
Has a true passion for Coins.ph’s mission for financial inclusion across Southeast Asia
What We’re Looking For
Coins.ph has a million stories to tell and we’re looking for creative people who can help tell them. We are more than a technology startup, we are a platform empowering hundreds of thousands of people throughout the Philippines to take control of their time and money. We need locals and travelers experienced in digital storytelling that we can empower to tell both our story and the most powerful stories of our users.
Key Responsibilities May Include
Capturing/write compelling user, product, and company stories in various digital mediums (blogs, videos, photos, etc.)
Planning, research, and storyboarding to successfully frame and capture each narrative
Editing and producing captured or written content
Collaborating with marketing, support, and development teams to more successfully learn how our service is improving the lives of our users
Possibility to travel throughout the Philippines to capture how our product is solving problems for users both in the major cities and throughout the provinces
For talented applicants, we are willing to explore full-time, contractor, and freelance opportunities, we’re open to your ideas!
Why This is Exciting
Lots of compelling narratives interesting to both the Philippine and international communities:
Financial empowerment and personal finance
Remittances and OFWs
Philippine startup scene
Bitcoin, Blockchain, emerging technologies
We are using some of the most promising technologies (Bitcoin/Blockchain) to significantly increase financial inclusion for the 600 million people in Southeast Asia
Our team consists of top talent both globally and locally here in the Philippines. Our founders are prior entrepreneurs that have experience scaling teams and driving their startups to successful outcomes
We have received venture capital from leading regional and Silicon Valley investors. They have (literally) bought into our vision and play an active role in helping our company achieve its full potential
Minimum Background
Experience telling awesome stories (literally, that’s what we care about most)
How To Stand Out
Track record of cultivating a large online audience on platforms like YouTube, Facebook Pages, Vimeo, Tumblr, Medium, Twitter, and others
Shareable links with prior digital content you’ve made
Experience creating content for other startups or technology companies
Relevant Bachelor’s or Master’s degree in communications, creative writing, film, fine arts etc. from a top global University
Understanding of startups, banking, FinTech, Bitcoin/Blockchain technology, personal finance
Bilingual proficiency in English and Filipino
May 02, 2018
Full time
What We’re Looking For
Coins.ph has a million stories to tell and we’re looking for creative people who can help tell them. We are more than a technology startup, we are a platform empowering hundreds of thousands of people throughout the Philippines to take control of their time and money. We need locals and travelers experienced in digital storytelling that we can empower to tell both our story and the most powerful stories of our users.
Key Responsibilities May Include
Capturing/write compelling user, product, and company stories in various digital mediums (blogs, videos, photos, etc.)
Planning, research, and storyboarding to successfully frame and capture each narrative
Editing and producing captured or written content
Collaborating with marketing, support, and development teams to more successfully learn how our service is improving the lives of our users
Possibility to travel throughout the Philippines to capture how our product is solving problems for users both in the major cities and throughout the provinces
For talented applicants, we are willing to explore full-time, contractor, and freelance opportunities, we’re open to your ideas!
Why This is Exciting
Lots of compelling narratives interesting to both the Philippine and international communities:
Financial empowerment and personal finance
Remittances and OFWs
Philippine startup scene
Bitcoin, Blockchain, emerging technologies
We are using some of the most promising technologies (Bitcoin/Blockchain) to significantly increase financial inclusion for the 600 million people in Southeast Asia
Our team consists of top talent both globally and locally here in the Philippines. Our founders are prior entrepreneurs that have experience scaling teams and driving their startups to successful outcomes
We have received venture capital from leading regional and Silicon Valley investors. They have (literally) bought into our vision and play an active role in helping our company achieve its full potential
Minimum Background
Experience telling awesome stories (literally, that’s what we care about most)
How To Stand Out
Track record of cultivating a large online audience on platforms like YouTube, Facebook Pages, Vimeo, Tumblr, Medium, Twitter, and others
Shareable links with prior digital content you’ve made
Experience creating content for other startups or technology companies
Relevant Bachelor’s or Master’s degree in communications, creative writing, film, fine arts etc. from a top global University
Understanding of startups, banking, FinTech, Bitcoin/Blockchain technology, personal finance
Bilingual proficiency in English and Filipino
What We’re Looking For
Coins.ph has a million stories to tell and we’re looking for creative people who can help tell them. We are more than a technology startup, we are a platform empowering hundreds of thousands of people throughout the Philippines to take control of their time and money. We need locals and travelers experienced in digital storytelling that we can empower to tell both our story and the most powerful stories of our users.
Key Responsibilities May Include
Plan and execute new ideas for marketing messages and advertising. They need to be original in their strategy, scalable and are expected to use fresh approaches
Think big and set strategy and goals with a deep understanding of our products and users
Drive product launches, announcements, campaigns programs and initiatives
Own product messaging, positioning and marketing creative
Effectively utilize data and analytics at the customer level to gain a better understanding of their usage behaviors, including impacts of current marketing strategies
Developing and maintaining company branding and guidelines
Collaborating with marketing, support, and development teams to more successfully learn about how our service is improving the lives of our users
Why This is Exciting
Lots of compelling narratives interesting to both the Philippine and international communities: Financial empowerment and personal finance
Remittances and OFWs
Philippine startup scene
Bitcoin, Blockchain, emerging technologies
We are using some of the most promising emerging technologies (Bitcoin/Blockchain) to increase financial inclusion for a vastly overlooked population of more than 600 million (across all of Southeast Asia)
Our team consists of top talent both globally and locally here in the Philippines. Our founders are prior entrepreneurs that have experience scaling teams and driving their startups to successful outcomes
We have received venture capital from leading regional and Silicon Valley investors. They have (literally) bought into our vision and play an active role in helping our company achieve its full potential
Minimum Background
Minimum 4 years experience in digital marketing, brand management, advertising, and other related fields. You have delivered highly successful go-to-market, demand generation and growth strategies
Candidate must possess a bachelor’s degree in Marketing, Information Design, Advertising, Multimedia Arts, or equivalent
A wordsmith who is a master at articulating the value proposition of our products. Knows how to effectively engage with users and are able to create effective content strategies.
Has significant experience in managing a creative team producing work across a variety of mediums and is able to ensure both alignment and timely execution of the creative strategy.
How To Stand Out
Track record of cultivating a large online audience on platforms like YouTube, Facebook Pages, Vimeo, Tumblr, Medium, Twitter, and others
Shareable links with prior digital content you’ve made
Experience creating content for other startups or technology companies
Relevant Bachelor’s or Master’s degree in communications, creative writing, film, fine arts etc. from a top global University
Understanding of startups, banking, FinTech, Bitcoin/Blockchain technology, personal finance
Bilingual proficiency in English and Filipino
May 02, 2018
Full time
What We’re Looking For
Coins.ph has a million stories to tell and we’re looking for creative people who can help tell them. We are more than a technology startup, we are a platform empowering hundreds of thousands of people throughout the Philippines to take control of their time and money. We need locals and travelers experienced in digital storytelling that we can empower to tell both our story and the most powerful stories of our users.
Key Responsibilities May Include
Plan and execute new ideas for marketing messages and advertising. They need to be original in their strategy, scalable and are expected to use fresh approaches
Think big and set strategy and goals with a deep understanding of our products and users
Drive product launches, announcements, campaigns programs and initiatives
Own product messaging, positioning and marketing creative
Effectively utilize data and analytics at the customer level to gain a better understanding of their usage behaviors, including impacts of current marketing strategies
Developing and maintaining company branding and guidelines
Collaborating with marketing, support, and development teams to more successfully learn about how our service is improving the lives of our users
Why This is Exciting
Lots of compelling narratives interesting to both the Philippine and international communities: Financial empowerment and personal finance
Remittances and OFWs
Philippine startup scene
Bitcoin, Blockchain, emerging technologies
We are using some of the most promising emerging technologies (Bitcoin/Blockchain) to increase financial inclusion for a vastly overlooked population of more than 600 million (across all of Southeast Asia)
Our team consists of top talent both globally and locally here in the Philippines. Our founders are prior entrepreneurs that have experience scaling teams and driving their startups to successful outcomes
We have received venture capital from leading regional and Silicon Valley investors. They have (literally) bought into our vision and play an active role in helping our company achieve its full potential
Minimum Background
Minimum 4 years experience in digital marketing, brand management, advertising, and other related fields. You have delivered highly successful go-to-market, demand generation and growth strategies
Candidate must possess a bachelor’s degree in Marketing, Information Design, Advertising, Multimedia Arts, or equivalent
A wordsmith who is a master at articulating the value proposition of our products. Knows how to effectively engage with users and are able to create effective content strategies.
Has significant experience in managing a creative team producing work across a variety of mediums and is able to ensure both alignment and timely execution of the creative strategy.
How To Stand Out
Track record of cultivating a large online audience on platforms like YouTube, Facebook Pages, Vimeo, Tumblr, Medium, Twitter, and others
Shareable links with prior digital content you’ve made
Experience creating content for other startups or technology companies
Relevant Bachelor’s or Master’s degree in communications, creative writing, film, fine arts etc. from a top global University
Understanding of startups, banking, FinTech, Bitcoin/Blockchain technology, personal finance
Bilingual proficiency in English and Filipino
Who We Are
At Coins.ph, we are driven by our vision of a world where everyone has access to financial services. We place great value on open communication, work ownership, and continuous learning on the job.
We are a fast-growing startup looking to work with passionate, motivated professionals in improving our products and accelerating financial inclusion in Southeast Asia through blockchain technology.
Who You Are
As a Trading and Treasury Manager, you will be responsible for spearheading the strategy, team, and development of our trading and treasury management systems that are responsible for customer liquidity and digital currency trading. In your role you will be working on building automated systems to ensure that Coins.ph is constantly maximizing its trading revenue and capital efficiency in its day-to-day operations. The results from your efforts will directly impact the bottom line of the company.
In addition to building automated systems, you will also be the face of our company with our trading partners, executing transactions when necessary through our network of brokers and building new relationships in the process.
You have a knack for moving quickly while still paying attention to details, backed by both experience and extensive knowledge of the capital markets and cash flow management. You should able to leverage data analytics to drive key strategic decisions and rapidly iterate on ideas alongside other members of the Finance team and our world-class engineers.
Core Responsibilities
Cryptocurrency Trading
Daily trading Profit & Loss reporting and all associated analyses.
Help to design and operate fully automated systems to support trading as well as manage our firm’s digital currency exposures and liquidity across multiple exchanges, countries, and currencies.
Leverage trading metrics to identify inefficiencies and opportunities to increase profitability and performance.
Evaluate, structure, and execute digital currency transactions, including financing and hedging strategies
Executing block trades with digital currency brokers when necessary.
Treasury Management
Build out cash forecasting and cash management processes; identify business drivers around working capital usage with a focus on forecasting and improving working capital usage.
Identify opportunities for process improvement and automation in liquidity management policies, procedures, and controls and identify opportunities for process improvement and automation
Prepare and analyze daily cash position, working with the finance team to ensure adequate cash and liquidity is available to meet financial obligations for our customers.
Direct international cash management efforts, including executing wire transfers, FX conversions, and release of payments.
Effectively utilize data and analytics at the customer level to gain a better understanding of their usage behaviors
Minimum Skills and Qualifications
4+ years experience in working in an automated trading and/or risk trading environment
Experience with Corporate Finance, Treasury management, or similar area preferred
Familiarity with cryptocurrency markets is a plus
Solid track record of generating positive PnL
Excellent analytical, mathematical and financial skills, with strong attention to detail
You’re biased toward action, are a great collaborator and are able to distill complex plans into clear and actionable tasks.
Ability to excel in a fast paced, highly analytical environment where multi-tasking and short timelines are met with consistent ability to achieve financial accuracy
Able to perform under pressure and market volatility
Extremely comfortable with data and can harness it effectively to generate insights on your own. You know how to leverage data to make decisions and drive improvements
You’re able to roll up your sleeves and do whatever it takes to get the task at hand done
Experience with SQL, R, or equivalent is a plus
Being a CFA Charterholder is a plus
You have true passion for Coins.ph’s mission for financial inclusion across Southeast Asia
May 02, 2018
Full time
Who We Are
At Coins.ph, we are driven by our vision of a world where everyone has access to financial services. We place great value on open communication, work ownership, and continuous learning on the job.
We are a fast-growing startup looking to work with passionate, motivated professionals in improving our products and accelerating financial inclusion in Southeast Asia through blockchain technology.
Who You Are
As a Trading and Treasury Manager, you will be responsible for spearheading the strategy, team, and development of our trading and treasury management systems that are responsible for customer liquidity and digital currency trading. In your role you will be working on building automated systems to ensure that Coins.ph is constantly maximizing its trading revenue and capital efficiency in its day-to-day operations. The results from your efforts will directly impact the bottom line of the company.
In addition to building automated systems, you will also be the face of our company with our trading partners, executing transactions when necessary through our network of brokers and building new relationships in the process.
You have a knack for moving quickly while still paying attention to details, backed by both experience and extensive knowledge of the capital markets and cash flow management. You should able to leverage data analytics to drive key strategic decisions and rapidly iterate on ideas alongside other members of the Finance team and our world-class engineers.
Core Responsibilities
Cryptocurrency Trading
Daily trading Profit & Loss reporting and all associated analyses.
Help to design and operate fully automated systems to support trading as well as manage our firm’s digital currency exposures and liquidity across multiple exchanges, countries, and currencies.
Leverage trading metrics to identify inefficiencies and opportunities to increase profitability and performance.
Evaluate, structure, and execute digital currency transactions, including financing and hedging strategies
Executing block trades with digital currency brokers when necessary.
Treasury Management
Build out cash forecasting and cash management processes; identify business drivers around working capital usage with a focus on forecasting and improving working capital usage.
Identify opportunities for process improvement and automation in liquidity management policies, procedures, and controls and identify opportunities for process improvement and automation
Prepare and analyze daily cash position, working with the finance team to ensure adequate cash and liquidity is available to meet financial obligations for our customers.
Direct international cash management efforts, including executing wire transfers, FX conversions, and release of payments.
Effectively utilize data and analytics at the customer level to gain a better understanding of their usage behaviors
Minimum Skills and Qualifications
4+ years experience in working in an automated trading and/or risk trading environment
Experience with Corporate Finance, Treasury management, or similar area preferred
Familiarity with cryptocurrency markets is a plus
Solid track record of generating positive PnL
Excellent analytical, mathematical and financial skills, with strong attention to detail
You’re biased toward action, are a great collaborator and are able to distill complex plans into clear and actionable tasks.
Ability to excel in a fast paced, highly analytical environment where multi-tasking and short timelines are met with consistent ability to achieve financial accuracy
Able to perform under pressure and market volatility
Extremely comfortable with data and can harness it effectively to generate insights on your own. You know how to leverage data to make decisions and drive improvements
You’re able to roll up your sleeves and do whatever it takes to get the task at hand done
Experience with SQL, R, or equivalent is a plus
Being a CFA Charterholder is a plus
You have true passion for Coins.ph’s mission for financial inclusion across Southeast Asia
What We’re Looking For
Coins is looking for experienced software engineers across the stack to join our rapidly scaling FinTech company. We are looking for engineers that can help us develop new products, scale our existing systems, and create meaningful user experiences. Coins is a company founded by software engineers and accordingly we have strong engineering principles in the very DNA of our company. We are actively seeking the best talent in the world and offer a variety of working arrangements.
Technologies & Tools We Use
We are actively seeking the best engineering talent regardless of programming language, so background in these technologies is not necessarily required, but some of the technologies our team currently uses include:
Python
Django
Flask
Ember.js
AWS
Redis
Postgres
Docker
Kubernetes
Android
iOS
Golang
Why This is Exciting
Though rapidly growing, the engineering team at Coins is very tight-knit, meaning that new engineers at Coins take on significant responsibility and ownership for projects very quickly after joining
Coins was founded by two experienced software engineers and they have created a developer-focused culture throughout the company
Our team consists of top talent both globally and locally in our target markets. Our founders are prior entrepreneurs that have experience scaling teams and driving their startups to successful outcomes
We are using some of the most futuristic emerging technologies (Bitcoin / Blockchain) to increase financial inclusion for over 300 million people in the region
We have received Venture Capital from global thought leaders with expertise in Startups, FinTech, and Micro-Finance. They have (literally) bought into our vision and play an active role in helping our company achieve its full potential
Minimum Background
3+ years relevant experience as a Software Engineer with a strong team
Relevant Bachelor’s or Master’s degree in Computer Science or related technical discipline from a top global University
Proficient written and verbal communication skills in English
How To Stand Out
A well-maintained Github profile with samples of your prior work. Relevant open-source commits or other public work vetted by developers online is a big plus
Experience in building easy-to-use consumer products
Experience building FinTech products or other financial systems
Passion for Bitcoin and Blockchain technologies and a detailed understanding of how they work
Experience with Agile Product Development processes
Experience working with a remote team
May 02, 2018
Full time
What We’re Looking For
Coins is looking for experienced software engineers across the stack to join our rapidly scaling FinTech company. We are looking for engineers that can help us develop new products, scale our existing systems, and create meaningful user experiences. Coins is a company founded by software engineers and accordingly we have strong engineering principles in the very DNA of our company. We are actively seeking the best talent in the world and offer a variety of working arrangements.
Technologies & Tools We Use
We are actively seeking the best engineering talent regardless of programming language, so background in these technologies is not necessarily required, but some of the technologies our team currently uses include:
Python
Django
Flask
Ember.js
AWS
Redis
Postgres
Docker
Kubernetes
Android
iOS
Golang
Why This is Exciting
Though rapidly growing, the engineering team at Coins is very tight-knit, meaning that new engineers at Coins take on significant responsibility and ownership for projects very quickly after joining
Coins was founded by two experienced software engineers and they have created a developer-focused culture throughout the company
Our team consists of top talent both globally and locally in our target markets. Our founders are prior entrepreneurs that have experience scaling teams and driving their startups to successful outcomes
We are using some of the most futuristic emerging technologies (Bitcoin / Blockchain) to increase financial inclusion for over 300 million people in the region
We have received Venture Capital from global thought leaders with expertise in Startups, FinTech, and Micro-Finance. They have (literally) bought into our vision and play an active role in helping our company achieve its full potential
Minimum Background
3+ years relevant experience as a Software Engineer with a strong team
Relevant Bachelor’s or Master’s degree in Computer Science or related technical discipline from a top global University
Proficient written and verbal communication skills in English
How To Stand Out
A well-maintained Github profile with samples of your prior work. Relevant open-source commits or other public work vetted by developers online is a big plus
Experience in building easy-to-use consumer products
Experience building FinTech products or other financial systems
Passion for Bitcoin and Blockchain technologies and a detailed understanding of how they work
Experience with Agile Product Development processes
Experience working with a remote team
The Compliance Manager shall assist the Head of Compliance in implementing the company’s compliance policy and remaining in line with the applicable regulatory rules, associated with financial services locally.
You have good familiarity with the applicable regulations and hands-on experience in drafting policies and ensuring ongoing compliance in a customer-facing regulated environment. You are analytical, creative and detail oriented, with excellent communication skills. You have a proactive attitude and demonstrate a high degree of independent thinking and commercial awareness.
Core responsibilities:
Researches, assesses, implements, and manages the areas of financial services regulations and laws and procedures, consumer protection, and public interest laws.
Develops and puts in place sound KYC/KYB frameworks and ensure ongoing monitoring and review
Assists with issues escalations to the Compliance Officer and recommends further due diligence where required
Works closely with the front line staff in overseeing compliance procedures and advises on risk management.
Ensures that operational processes are sufficient, documented, and implemented such as fraud monitoring, customer due diligence and merchant due diligence
Carries out Due Diligence for prospective partners and liaises with Business Development to ensure the ongoing compliance of existing business partners.
Minimum Skills and Qualifications
Graduated from a 4-year business, accounting, law or similar course from a reputable institution.
A minimum of 5 years of experience relative to Regulatory Compliance and/or system audit, in the Banking/Financial Services Industry.
At least 2 years of experience of KYC experience with a financial institution or other regulated business.
AML certification is desirable
Proven business and operational experience
Excellent oral and written communication and interpersonal skills.
Good organizational skills, ability to prioritize, manage multiple tasks, adhere to strict deadlines.
May 02, 2018
Full time
The Compliance Manager shall assist the Head of Compliance in implementing the company’s compliance policy and remaining in line with the applicable regulatory rules, associated with financial services locally.
You have good familiarity with the applicable regulations and hands-on experience in drafting policies and ensuring ongoing compliance in a customer-facing regulated environment. You are analytical, creative and detail oriented, with excellent communication skills. You have a proactive attitude and demonstrate a high degree of independent thinking and commercial awareness.
Core responsibilities:
Researches, assesses, implements, and manages the areas of financial services regulations and laws and procedures, consumer protection, and public interest laws.
Develops and puts in place sound KYC/KYB frameworks and ensure ongoing monitoring and review
Assists with issues escalations to the Compliance Officer and recommends further due diligence where required
Works closely with the front line staff in overseeing compliance procedures and advises on risk management.
Ensures that operational processes are sufficient, documented, and implemented such as fraud monitoring, customer due diligence and merchant due diligence
Carries out Due Diligence for prospective partners and liaises with Business Development to ensure the ongoing compliance of existing business partners.
Minimum Skills and Qualifications
Graduated from a 4-year business, accounting, law or similar course from a reputable institution.
A minimum of 5 years of experience relative to Regulatory Compliance and/or system audit, in the Banking/Financial Services Industry.
At least 2 years of experience of KYC experience with a financial institution or other regulated business.
AML certification is desirable
Proven business and operational experience
Excellent oral and written communication and interpersonal skills.
Good organizational skills, ability to prioritize, manage multiple tasks, adhere to strict deadlines.
