105 jobs found in philippines

- Responsible for responding to customers - Reminder payment to customers before and after the due date - Helping customers to find payment solutions - Collect who have fallen due date and who are past due date

Requirements : - Bachelor degree, fresh graduates are welcome to apply - 1 year working experience specialized at operation department is a plus - Computer and Microsoft Office literacy - Customer and detail oriented - Transparency, high integrity & critical thinking - Have willingness to learn something new, strong empathy and curiosity - Fast learner and enjoy working in a very dynamic and fast paced environment Job Description: - Verifiy the prospective customer data by phone with checking the customer data which specified by the company - do phone calling to the customer with nominal specified - liable with the verified customer data and has been escaped in the checking stage - handling questions from customer through   email , whatsapp and live chat and also give informations that they are needed specifically in a fun and kind way. - pay attention to details, give a understandable explanations for customer. - managing   email  and live chat carefully. - take and give a fast respond to customers' questions. - identifying customers' needs. - utilizing the live chat effectively to achieve the target. - create a good relation with customers and employees based on trust and service. - keeping the record of chat between the customer service and the customers in Customer Feedback Report (CFR) with an understandable texts.

Requirements : . Minimum Bachelor Degree from reputable university. (Preferably from Human Resource or Psychology). . Minimum 1 year of similar working experience (executive search and or property business will be an advantage). . Strong communication and Negotiation Skills. . High initiative and self-motivated. . A team player who has high level of responsibility and discipline. . Proficient in English.  Job Description : • Organize a wide-ranging of HR and administration Function. • Handling all aspects of the recruitment process (Generating job ad., Sourcing CVs, conducting phone/face interview, negotiation up to the offering stage). • Asses candidate information, including resumes and contact details. • Maintain employment contract and candidate database. • Prepare and maintain on boarding employee documents. • Generating regular report in regards to the recruitment and hiring process in the company.

CompareAsiaGroup  is the largest personal finance platform in Asia, helping more than 30mm people per year across 6 countries. We are a team of 200+ people in 6 countries aligned around a shared vision to empower people to build healthier financial lives. We do this by connecting people to the best content and products for their needs, life stage and risk profile. We are currently focused on the banking and insurance sectors in Hong Kong, Taiwan, Singapore, Philippines, Malaysia and Thailand. Headquartered in Hong Kong, we have established relationships with more than 100 leading financial institutions across Asia MoneyMax.ph  has been helping Filipinos since 2014 build healthy financial lives. Our comprehensive online platform compares financial products, including car insurance, credit cards, loans, and broadband plans to help you find a deal that suits your budget and needs. We know the importance of being financially wise—to build a better future, to prepare for emergencies, to protect our families and ourselves. This is why we continuously improve our products and services. We do this with a team of friendly financial advisors who work hard to assist everyday financial queries. We also have a blog called Pesopedia wherein we publish finance-related articles that are simple and straightforward. Take a visit and pick up a tip or two!   For more details, visit our website at  http://www.moneymax.ph THE ROLE             Build a performing team that envisions and delivers the best product experience in the Philippines to empower consumers to build healthier financial lives. YOUR TASK Build a performing team that envisions and delivers the best product experience in the Philippines to empower consumers to build healthier financial lives. Own product delivery and lifecycle from planning through development evolving the product strategy in alignment with business goals Instill a customer focus data, driven strategy within the country team and identify opportunities to improve the customer experience across the complete customer journey – be a customer first product evangelist Define brand standards and drive quality in all areas of development, combining competitive insights and technology to localize products for each market. Lead and manage UX designers, researchers, and front-end developers to implement UX processes that allow the team to iterate on usability, revenue and customer satisfaction with a focus on driving results and developing employees while creating a product that resonates within your markets. Bridge the relationships between technology, marketing, and commercial teams both locally and regionally to create business cases for new product development to achieve synergy. Work closely with CompareAsiaGroup Chief Marketing Officer, to gain an understanding of customer experience, identify and fill product gaps, and generate new ideas that grow market share, improve customer experience and drive growth. Work closely with Philippines Country Manager; to roll out the product roadmap and identify features that will help increase conversion rates Scope and prioritize activities based on business and customer impact Build your product roadmap and coordinate with your team to deliver it on schedule and with the expected level of quality Deliver and continually improve on all processes through an Agile development approach SKILLS & REQUIREMENTS 8+ years of product management experience – preferably in the finance sector Project Management with products/service delivery with a multi-geographic and/or global customer base Excellent command of MS suite (Word, Excel, Powerpoint), MS Project, Visio, and strong knowledge of HTML, XML & UML Good understanding of the end to end web development process (design, development, and deployment), layout aesthetics, User Interface (UI), and User Experience (UX) requirements Proficient on project artifacts: project plan, issue list, risk list, change list, business specifications, test plans, meeting reports and minutes Familiarity in building applications that can be cloud-hosted; using a service-oriented architecture (SOA) and that provide published APIs Functional knowledge in AGILE driven Software Development and Product Development in Information Technology for a global market Strategy building and implementation ability in balancing long-term roadmap vision with the inevitable shifting short-term priorities of an agile, startup environment Business development targeted to creating buy-in for the product vision both internally and with key external partners at a country and global level Familiarity with cross-browser testing and debugging approaches Excellent command of English. Able effectively communicate to executive management as well as interact with an engineering team to challenge technical decisions/initiatives on Product Strategy Development. Effective collaboration with cross-functional teams in a matrix organization Proven leadership at the Founder or Senior Management level in the delivery of transformative web change and commercial experience of web optimization Experience in People management in scaling, developing and managing a diverse product team within a rapidly growing/changing environment What can you expect from us? Join a fantastic team   : Work with the top management of the company, with backgrounds from leading consulting, banking and start-up companies. Learn   : Work with a team with a proven track-record of building successful internet companies. Have fun   : A challenging, fun and international environment Grow   : Great opportunities for further career advancements, either within the regional group or in one of our country teams

About the Role   As a member of LenddoEFL's growing account management team, your primary goal is to expand LenddoEFL’s presence in selective markets and support the sales team in delivering outperforming results for clients and maintaining excellent relationships in order to increase revenues.   As a LenddoEFL Technical Account Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.   Ultimately, you should be able to provide technical, product and business knowledge to support the sales process and strengthen customer relationships.     Responsibilities Be able to onboard and launch clients and ensure that clients see the full value of using LenddoEFL products and services Function as a frontline technical resource for best practices and customer inquiries Effectively manage customer expectations and lead them to customer satisfaction Evaluate LenddoEFL´s outcomes and present to partners; analyze and resolve problems together with the partner Identifying opportunities of up-selling and cross-selling Drive customer feedback to Product and Engineering to ensure the best possible production experience. Assist in prioritizing product requirements by communicating customer needs and impact. Qualifications   3-5 years of experience as an account manager, preferably in a Fintech web/mobile based technology business Experience in managing multiple stakeholders and projects Solid technical background with hands-on experience in digital technologies Ability to work flexible hours Ability to do local travel up to 50% of time Experience in interfacing with UX/UI design is a distinct advantage

About the Position: LenddoEFL is seeking an experienced Data Scientist to execute and improve our modeling efforts with an innovative, challenging alternative to traditional credit scoring. As a Data Scientist on LenddoEFL’s modeling team, you will be responsible for building, monitoring and deploying different types of models. The team works on non-traditional credit scoring techniques and is continuously looking for improvement on its standards.                                         The role: Work with research scientists/engineers to develop, prototype and productize new machine learning and graph algorithms operating on wide and big data. Design scalable big data pipeline/workflows for behavioral and social algorithms. Build strong communication channels with different stakeholders Specific responsibilities                                                       Review and analyze client and external data sets. Deploy and integrate LenddoEFL's solutions in clients’ environments. Establish and implement the risk frameworks including design variables and scorecards, model validation and portfolio performance monitoring. Design, build and implement Data Manipulation environments for internal and external purposes Rapid identification of R&D opportunities and model improvement. Research new non-traditional sources of data to include in the LenddoEFL platform.                                                            Preferred Qualifications:                                                                                                     Advanced degrees in Applied Math, Statistics, Engineering or equivalent 5+ years of job experience with statistical modeling Strong programming skills.                  Experience with statistical techniques and tools in python or R.                 Good communication skills; prefer candidates who have experience of presenting technical concepts and results to risk and business teams. Plays well with others; able to listen to, appreciate, and effectively critique peers’ opinions. Preferred Qualifications: Proven experience in Data manipulation. Database skills in any major database language. Deep fundamental understanding in the technical aspects, monitoring and evaluation techniques, and the challenges associated with traditional credit scoring. Demonstrated interest in machine learning and other non-traditional techniques for model construction, and able to leverage and work with skills of highly experienced data scientists. Experience in a wide range of numerical and statistical modeling, including pattern recognition, machine learning, and NLP. Experience (or keen desire for experience) in a small, fast-moving, high-growth company.   MODELLING/DATA SCIENCE   Review, clean, prepare and analyze internal and external datasets. Design, build and implement data manipulation environments for internal and external purposes. Design, build, analyze and select features through data manipulation. Build/ train, ensemble, evaluate, select and implement risk models and scorecards/ frameworks.

Responsibilities Preparing daily bank / cash journals as well as any month end close journals Preparing daily transactional and monthly balance sheet reconciliations, taking ownership of discrepancies and ensuring monitoring and resolution of exceptions Liaising with banking partners and external stakeholders to resolve data integrity and reporting issues Updating documentation outlining the bank/cash reconciliation processes Identify opportunities to improve processes Assisting and supporting the automation of the cash recording and reconciliation process Liaising with Customer Services to resolve customer queries Supporting the wider Finance team as needed   Essential Requirements Finance based degree with 2 years experience in any one of the following areas:  Accounting, Reconciliations, Audit/Accounts preparation, working in a shared service centre. Experience of analysing large volumes of data, typically low transaction values Attention to detail Confident spreadsheet skills – SUMIF, Pivot tables, VLOOKUP Experience of using accounting software systems e.g. Netsuite The ability to prioritise and meet deadlines efficiently within fast-paced environment A flexible individual who enjoys working in a changing environment, with an enjoyment of problem-solving and a strong analytical mindset An excellent communicator, both written and verbal   Desirable Requirements Has started studying for an accounting qualification Has worked within the money transfer, payments, gambling or travel industry Experience using transaction matching systems such as Reconart, Smartstream, TLM An interest in pursuing a career in finance and accounting within a fintech company Experience using basic SQL queries and macros

About the role We are now looking to strengthen the team with an Assistant Finance Manager to help meet the demands of WorldRemit’s continuing growth. This is not a conventional finance role. The role will evolve quickly as processes are redesigned and implemented. The role will be a key player to driving changes. Whilst you won’t need to have worked in the FinTech or the money transfer sector in the past, it’s important that you are a qualified accountant. You will most likely have experience of at least one of the following – audit, cash management, treasury, reconciliations and reconciliations software. This role is the perfect opportunity to develop your leadership and management skills in a fast-paced FinTech environment.   Responsibilities Ensuring the team are meeting their goals on both daily journals and reconciliations as well as month end tasks Balance workload of the team to optimize their strengths and weaknesses whilst also considering development opportunities Review and approval of daily bank / cash journals and month end close journals Review and approval of daily transactional and monthly balance sheet reconciliations Encouraging and assisting the team to proactively investigate and solve any discrepancies uncovered during the reconciliation process Lead the automation of the cash recording and reconciliation process Identify areas for operational improvement, particularly in terms of automation and scalability, reflecting the broader growth trajectory of the organisation Working with new and existing banking partners and external stakeholders to resolve data integrity and reporting issues Ensure updated documentation outlining the bank/cash reconciliation processes   Essential Requirements Qualified Accountant (ACCA/ACA/CIMA preferable) 4+ years professional experience, Experience of line management of staff Experience working in a financial control team including the management of ledgers and accounting software systems, e.g. NetSuite Experience in the use of reconciliation software Confident spreadsheet skills – SUMIF, Pivot tables, VLOOKUP IT Skills (SQL, VBA Macro) – for example using database query skills to extract ad-hoc data for reporting and analysis Experience in leading projects with timely and successful completion Experience working in an international business, working with foreign currency transactions   Desirable Requirements Has worked within the money transfer, payments, gambling or travel industry Experience using transaction matching systems such as Reconart, Smartstream, TLM An interest in pursuing a career in finance and accounting within a fintech company

The Role: The ideal candidate for this position is someone that is currently using automation tools to create test scripts for a consumer-facing web application. You must be able to collaborate with both Development and Product management resources to review requirements, create test cases, author scripts and run scripts against release candidates. You are able to evaluate the effectiveness of scripts, analyze results and report to the team in a quick effective manner.   Specific Responsibilities: Collaborate on Acceptance criteria for all fixes/features Write automated scripts appropriate for the acceptance criteria Test all new fixes/features for each release, either with automation or manually Review, update and create issues in our issue tracking software. Investigate bug reports from users and provide a detailed analysis to developers.  Develop and maintain a system-wide smoke test.   Education and Experience: 3-5 years of Quality Assurance experience. 2+ years of experience of QA for Web Interfaces, Mobile Apps, and Backend API’s.  2+ years using the cucumber/ruby framework. 1+ years of experience with Selenium Webdriver Strong oral and written communication skills. Detail oriented Understanding of MySQL and MongoDB databases. 

The Role The Python Developer will assist in the design and development of new software and extensive software revisions. This individual reports directly to the Tech Development Manager to plan the architecture and implementation of new products and features that will help LenddoEFL to accomplish its strategic goals.   Responsibilities Defines product requirements and creates high-level architectural specifications, ensuring that designs are feasible and functional, integrate with existing systems and platforms, and can be adapted easily to accommodate changing business needs. Designs and builds companion SDKs and libraries to enable other developers to interact with core systems and frameworks. Responsible for ensuring that all software is delivered free of security vulnerabilities and that any security issues that are discovered are addressed in a timely manner. Responsible for ensuring that all codebases maintain an appropriate level of automated test coverage.   Education and Experience 2-3 years of experience with Python 2-3 years of experience working with a relational database (MySQL, PostgreSQL, Oracle, SQL Server). Experience building APIs and SDKs as well as experience with Git.

About the Role: LenddoEFL is looking for individuals ranging from starting their career to well-seasoned individuals who understand what they want. We’re looking for individuals who enjoy running the gamut from Mobile application design to web design. Candidates are not required to know programming however candidates with skills in HTML or CSS would have extra consideration. LenddoEFL believes in improving our team members, candidates are expected to have an idea of where they’d like to bring their careers so we can assist them in reaching those goals. This position will revolve around delivering design to internal teams at LenddoEFL. These teams may range from the development teams to the product or marketing teams. You will help project the LenddoEFL brand via many mediums as we strive for achieving our company vision of including 1 billion. Primary Responsibilities: Work closely with a cross-functional team that includes engineers and product managers to create simple, easy-to-use experiences throughout our platform. Design and develop mockups, wireframes, HTML, CSS and jQuery for new features and improving existing features on our mobile responsive site, Facebook apps and mobile phone applications. Be a strong advocate for member-centric design within the company, and with our international partners Explore next generation and alternate user experiences Solicit Member feedback and be able to analyze and integrate feedback   Required Qualifications: Ability to Design with an eye to emerging market social media customers, across regions, cultures and languages. Mastery of the complete consumer-web-design lifecycle, from storyboards to high- fidelity prototypes. The ability to quickly grasp highly complex user design issues and convert them into clean, understandable solutions. Brainstorm, research, wireframe, design and refine user experiences within specified product requirements and deadlines. Possess strong core design (visual and interaction) and presentation layer (HTML/CSS) skills to create clean, effective design solutions for complex user tasks that can be easily communicated to developers.     Preferred Qualifications:   Exceptional user interface and design skills and an understanding of user-centered design disciplines and principles. Candidate must be able to flourish in a fast-paced startup environment Understanding of social networks (Facebook, Twitter, LinkedIn, etc) Mobile application design experience

The Role The Payroll Administrator is responsible for the preparation and processing of biweekly payroll for WorldRemit’s Philippines office. Coordination between Finance, Operations, People and external third parties is key to the timely and accurate processing of payroll and handling of related concerns. This role is responsible for the preparation, analysis and submission of regular payroll, attendance and leaves, statutory and audit reports, among others and ensures compliance with local regulations and adherence to Finance policies including travel and expense policies, etc.   Key Responsibilities: • Review accuracy of approved timesheets and ensure that any changes are valid. • Calculate earnings, deductions and other payroll special instructions. • Prepare and process timely and accurate biweekly payroll and maintain payroll records. • Prepare, monitor and maintain reports detailing overtime, leave balances, headcount (new, transfers, leavers), loans, statutory or benefit contributions, and other payroll related reports for completeness, accuracy and timeliness. • Manage the attendance or timekeeping system and payroll system from set-up, training, distribution of reports to audit. • Coordinate with sundry internal and external stakeholders for above and ensure confidentiality of information and validity of data transfers. • Prepare and submit monthly, quarterly or annual statutory reports including SSS, Philhealth, Pag-Ibig, and BIR, among others, for compliance. • Identify, investigate and resolve pay disputes within a reasonable turnaround time. • Answer staff questions professionally on salaries, deductions, attendance, time records and related items. • Develop, implement and evaluate relevant policies, procedures and process improvements.   Skills & Qualifications • Educated to Bachelor’s/College Degree level • At least 5 years’ relevant experience performing different functions in Payroll • Good working knowledge of local pay and taxation laws • Experience developing the process flow of transactions in both manual and automated payroll accounting systems • Excellent Excel and Microsoft Office user • Very strong written and verbal communications skills • Proven problem-solver with the confidence to suggest and implement constant improvements • Self-motivated, organised and able to meet deadlines • Proactive with naturally high level of attention to detail and accuracy • Team player, trustworthy and reliable, understands the importance of confidentiality • Able to work through the many changes and challenges of an evolving start up environment

The Role: This role is a key position with the Engineering Team focused on providing technical guidance and support for our partners.  This position will have responsibilities for being the technical liaison for deploying the LenddoEFL product during on-site integrations, for providing technical support and troubleshooting issues directly with partners, and for attending partner meetings in person during deployments.  Additionally, as part of the Engineering Team, the Systems Integration Specialist will also cross-train in other aspects of launching and servicing our partners in order to provide a high quality, expedited deployment process.   Responsibilities: Integration support for deployments Deploy and assist with the design of new on-premise infrastructure Provide technical requirements related to on-site deployments to Sales and Engineering teams to aid in developing scopes of work. Develop and enforce deployment best practices both internally and with partners to standardize our processes. Attend on-site client meetings, including client kick-off meetings, to facilitate communication and expedite deployments. Manage responses to client requests such as completing IT questionnaires, developing process flow diagrams, and formulating architecture diagrams.   Product deployments Write technical specifications for developers, translating partner needs to tangible product configuration Configure partners, campaigns and environments needed for product delivery.   Level 1 and Level 2 Support Provide Level 1 support to regional partners, and provide Level 2 support when necessary to solve the reported issues.  Escalate as needed to Level 3. Need to act as the Point of Contact (POC) for the company   Manage complex implementations Resolve project issues, mitigate risks, and manage scope change requests. Provide status reporting on schedule, resources, and, key decisions, and milestone delivery.   Education and Experience: 5 years’ experience in Linux system administration, including network layer VPNs and firewall configuration 2 years’ experience in system administration of Cloud Systems Experience with Docker and  Kubernetis or other scripting languages an advantage Excellent English communication skills Strong analytical and troubleshooting skills

The Role: This role is a key position with the Engineering Team focused on providing technical guidance and support for our partners.  This position will have responsibilities for being the technical liaison for deploying the LenddoEFL product during on-site integrations, for providing technical support and troubleshooting issues directly with partners, and for attending partner meetings in person during deployments.  Additionally, as part of the Engineering Team, the System Integrator will also cross-train in other aspects of launching and servicing our partners in order to provide a high quality, expedited deployment process.   Responsibilities: Integration support for deployments Deploy and assist with the design of new on-premise infrastructure Provide technical requirements related to on-site deployments to Sales and Engineering teams to aid in developing scopes of work. Develop and enforce deployment best practices both internally and with partners to standardize our processes. Attend on-site client meetings, including client kick-off meetings, to facilitate communication and expedite deployments. Manage responses to client requests such as completing IT questionnaires, developing process flow diagrams, and formulating architecture diagrams.   Product deployments Write technical specifications for developers, translating partner needs to tangible product configuration Configure partners, campaigns and environments needed for product delivery.   Level 1 and Level 2 Support Provide Level 1 support to regional partners, and provide Level 2 support when necessary to solve the reported issues.  Escalate as needed to Level 3. Need to act as the Point of Contact (POC) for the company   Manage complex implementations Resolve project issues, mitigate risks, and manage scope change requests. Provide status reporting on schedule, resources, and, key decisions, and milestone delivery.   Education and Experience: 5 years’ experience in Linux system administration, including network layer VPNs and firewall configuration 2 years’ experience in system administration of Cloud Systems Experience with Docker and  Kubernetis or other scripting languages an advantage Excellent English communication skills Strong analytical and troubleshooting skills

Department  Engineering Employment Type  Outsourced Employee (Infinit-O) Minimum Experience  Mid-level About the Role: The Web Software Engineer will build Node.js applications for both web applications and API’s as well as developing in React.js and CSS. The successful candidate will be required to write effective unit tests, and to debug their code. They need to be able to communicate clearly, challenge solutions with potentially better approaches, and be willing to propose new solutions, ideas, or product features.   Primary Responsibilities: Develop applications (browser facing, internal, and API) with Node.js using frameworks such as Sails.js and hapi.js, as well as bare Node.js applications. Coordinate with a lean, focused team consisting of QA, Mobile Development, and Product to deliver world-class solutions. Develop unit tests for new and existing code to achieve a fully tested platform. Work with multiple browsers to ensure a cross-platform JavaScript implementation. Create technical documentation for API’s, internal code, and open source libraries.   Required Qualifications: 1+ years of Node.js development and 3+ years of working with JavaScript 3+ years’ experience with web programming in an object-oriented environment and 2+ years using version control solutions, and databases Strong adherence to coding standards which lend to high quality, easily readable code.

Department  Engineering Employment Type  Outsourced Employee (Infinit-O) Minimum Experience  Entry-level About the role: The Mobile Software Engineer should have a passion for pushing mobile technologies to the limit and will work with our team of talented engineers to design and build the next generation of our mobile applications. The engineer will work closely with our product team to create a cohesive look, feel and overall user experience for our Mobile Apps and SDKs. Be prepared to share your portfolio of mobile applications.    Primary responsibilities: Participate in the design and development of our mobile (Android and iOS) applications and SDK’s Collaborate with cross-functional teams to define, design, develop and deploy new features with the highest quality. Work with internal and external data sources and API’s Test, debug and maintain the application software throughout the product lifecycle Work on bug fixing and improving application performance.   Required Qualifications: Java or Kotlin, Objective-C or Swift Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes Familiarity with RESTful APIs to connect Mobile applications to back-end services Experience with offline storage, threading, and performance tuning Familiarity with cloud message APIs and push notifications   Preferred Qualifications:  BS/MS degree in Computer Science, Engineering or a related subject 1+ years of native Android development (Java); iOS development (Objective C, Bonus: Swift) Experience with version control solutions (mercurial and git), and databases (MySQL and MongoDB)   Expertise in performance optimizations and writing performance-conscious code.

Role Overview: Reporting to the VP Customer Service, the Head of Customer Service Philippines is responsible for Cebu operations (Including workforce, technology, and physical plant) delivering compliant tactical execution of operating initiatives across multiple customer service channels (including inbound/outbound voice, email and live chat).  Additionally, the role may include site leadership to support the other WorldRemit teams that work in our Cebu site.    Duties: • Leverage customer contact/transaction forecasts to staff and manage 24x7x365 multichannel contact centre operation. • Recruit/hire/train/manage Customer Support team leaders and infrastructure managers (e.g., Customer Support, quality assurance, training, facilities management, and workforce management). • Develop and maintain highly valued and responsive suite of customer contact channels, the results of which include exceptional customer contact experiences, exceptional employee experiences, and a cost-efficient technology-driven operation. • Create an enterprise-aligned, clearly understood and communicated Cebu-site management strategy that favourably impacts revenue and bottom-line financial goals. • Manage an operating budget of approximately £X million and 300+ FTE’s. • Develop and implement appropriate and reliable measures and reporting to support achievement of business strategies. • Coordinate and collaborate with contact centre leaders (London, Denver, etc.), to create and sustain effective contact centre infrastructure teams handling supporting forecasting in language, staffing models, workforce scheduling, and training and employee development, and global compensation and reward systems. • Be a strong, creative customer and advocate for improved systems to support the CS team and the customer • Lead initiatives to evaluate, acquire and integrate workforce management solutions into the enterprise operation. • Provide inspirational and charismatic surprise-free leadership for contact centre staff (customer-facing, infrastructure and back-office), hallmarked by process rigor, appropriate standardization, and consistent performance against targets. • Serve as a subject-matter expert on customer experience and contact centre operations to the WorldRemit leadership team. • Collaborate and coordinate with WorldRemit executive team on the development and implementation of contact centre initiatives. • Develop strategically-aligned objectives and key results (OKRs) and an environment of performance coaching, feedback and reward. • Ensure all contact centre operations are audited regularly and achieve regulatory and policy compliance. • Invest appropriately in business transformation and continuous improvement initiatives. • Recruit and engage exceptional talent. • Travel as required and as necessary to support operations.    Required Skills & Experience: • Bachelor’s Degree in Business Administration or related field. • Minimum 12 years of contact centre operations experience, at least 5 years in a senior/site leader role. • Experience with financial services offerings. • Site management experience as leader of 24x7x365 operation. • Has directly led the maturing of a contact centre’s people, process and technology from fast growth to a stable performing platform • Relevant experience in a management role o within a fast-paced environment, experience in Financial Service preferred. o where Regulatory oversight across multiple jurisdictions was a key factor o where establishing and working with outsourcers has been a key part of the role o where the Operating Model is in development o where the supporting systems were in flux • Proven track record of building strong stakeholder relationships with internal and external partners. • Self-starter, able to work independently as well as part of a team. • A diplomatic and sensitive approach and a calm nature. • Proven track record of making sound decisions with a strong sense of urgency. • A genuine passion for differentiating customer service. • The ability to create, implement and improve demanding processes and procedures. • Experience of training and motivating high-performing customer service teams across multiple cultures and geographies. • Strong analytical skills, communication skills, and interpersonal skills.

Responsibilities WorldRemit's Risk function are an expanding team due to the growth and future development of the business.  The team are   responsible   for   the   development   and   implementation   of   the   Enterprise   Risk Management framework.  The Group Risk Analyst will gain exposure to all areas of the business working closely with business and team leaders to ensure their risks are being identified and mitigated in line with company risk appetite and reporting on findings to senior management.   The role is hands on with maintaining and developing the risk management system; interpreting and analyzing risk data; helping embed the group risk framework and assists in promoting a risk aware culture within the business. The Group Risk Analyst reports to and keeps the Group Risk Director informed of existing and developing risks as well as those on the horizon.. Establishing controls and/or a trigger system for breaches of WorldRemit’s risk appetite or limits. Contribution to coordinating / running risk workshops, 1-1 sessions, trend analysis etc Horizon scanning for future potential regional risks which may have an impact on the company Keeping up to date with local regulatory changes within the remittances industry and key jurisdictions Reporting on risk items including but not limited to proposing appropriate risk-mitigating actions. Distributing risk management related communication, education, and awareness initiatives. Identifying material individual, aggregate, and emerging risks. To assist the BCM Team in developing and delivering viable business continuity programme that ensures adequate contingency plans are put into effect during the periods of disruption. To push global standardization of the BCM and Risk programmes. Support the Head of BCM in managing the development and maintenance of global business continuity plans in line with WorldRemit BCM Policies and local regulatory requirements Contribution to coordinating / running risk workshops and monthly BCM Coordinator meetings To provide timely management information on the readiness state of global business continuity plans when measured against the programme requirements Assessing these risks and measuring WorldRemit’s exposure to them. Creating , implementing and testing controls to ensure ongoing effectiveness to mitigate risks identified. Ongoing monitoring of the strategic decisions and risk exposures to ensure they are in line with the board-approved risk appetite and current policies and procedures. Assisting in the management of critical risk projects which have a strategic impact across the business Review risk issues for systemic problems and seek resolution. Escalate issues in line with the Risk Management Program and help manage the resolution of risk issues. Develop and compete reporting materials such as risk register, metrics for committee. Liaise closely with leaders of business units across the organisation to ensure robust communication and reporting of risk related practices. Assist in the coordination and support of risk related reviews, audits and examinations. Performing routine daily tasks—reviewing reports, preparing necessary correspondence, and participating in department projects. To support the Crisis Management programme by assisting the Risk Team and the WorldRemit Crisis Management Team;   Aiding in training associates on the Company’s risk policies and procedures. Carrying out any other tasks as may be requested from time to time.   Skills requirements   Key requirements:  - Ability to work closely with and manage key stakeholders across a fast-paced business - A strong sense of intuition and a 'can-do attitude' - The ability to listen in detail and understand and interpret the requirements of internal stakeholders - Holds a risk qualification or is willing to pursue one Strong risk management understanding and min 2-3 years previous experience in risk management or related discipline, such as actuarial, compliance or internal audit or risk assurance function. BA/BS or compensating experience in compliance. Team player adaptable to fast-paced and changing environment. Ability to manage tight processes with accuracy and attention to detail. Highly disciplined person, self-motivated, and delivery focused. Excellent communication skills both verbal and written. Strong organizational skills. Proficient in MS Office (Access, Excel, Word, PowerPoint and Visio).

Customer Service Executive  - with a Twist! WorldRemit - if the media's to be believed, we're the FinTech start up taking the world by storm - scooping-up awards and more than $140m in funding.  Ok... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents. To many companies, Customer Service means ‘phone agents’.  At WorldRemit, you are so much more.  Our CS team is responsible for a range of crucial functions that make our business tick and keep our customers happy.  That includes transaction monitoring - reviewing, approving and sometimes rejecting the ore than 300,000 monthly transfers that pass through our service every month.  You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. Because our people build up such a broad range of skills, many of our CS Execs have moved on to other parts of the business, including Compliance, Risk, Fraud Analysis, and Tech. Of course, if you can’t get enough of speaking to and helping people - you can move up within the Customer Service team, as a CS Team Leader or Manager. Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen. WorldRemit has grown at an average 50% year on year and is now processing over 1 million transactions per month. The Company currently employees more than 600 employees with offices in UK, Poland, Australia, New Zealand, Philippines, USA, Canada and other locations. If this has stoked your interest, then read on a little more to find out just what you will be doing in this role. Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers, so an attentive manner is a must.  A smile on your face will go a long way too :-) Screening and verifying customer’s identification. Reviewing transactions and identifying suspicious activities. Reporting and escalating suspicious activities to the relevant department. Research unusual or questionable transactions with the relevant department. Monitor and release transactions. Advising customers on the products WorldRemit offers. So, what do we want from you? Bachelor’s Degree is essential.  Relevant customer service experience. Fluent written and spoken English. Genuinely care and want to help and love talking to people. Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas. Be a team player that can adapt to a fast-paced and changing environment. Highly disciplined, self-motivated, and service delivery focused.  Always willing to go that extra mile. The ability to communicate with people from across the globe is key as our customer base is exactly that.  Worldwide. The patience of a saint :-) there are times when customers will be unhappy unfortunately.  You will be relied on to resolve their issues and keeping calm throughout, giving a fantastic customer experience. You will need to be flexible and able to work as part of a shift rotation basis (24/7 – 365 days). There are several shift options with staggered start times available.   What’s in it for you? Competitive compensation package Free snacks and coffee everyday! A fun & friendly work environment with lots of games including team competitions, themed events, board games, pool table, and much more! Opportunity to leave your mark on something special An amazing group of people to work with, grow with and socialise with as we continue to do something amazing for our customers!

About the Position: LenddoEFL is seeking an experienced Data Scientist to execute and improve our modeling efforts with an innovative, challenging alternative to traditional credit scoring. As a Data Scientist on LenddoEFL’s modeling team, you will be responsible for building, monitoring and deploying different types of models. The team works on non-traditional credit scoring techniques and is continuously looking for improvement on its standards.                                                             The role: Work with research scientists/engineers to develop, prototype and productize new machine learning and graph algorithms operating on wide and big data. Design scalable big data pipeline/workflows for behavioral and social algorithms. Build strong communication channels with different stakeholders   Specific responsibilities                                                        Review and analyze client and external data sets. Deploy and integrate LenddoEFL's solutions in clients’ environments. Establish and implement the risk frameworks including design variables and scorecards, model validation and portfolio performance monitoring. Design, build and implement Data Manipulation environments for internal and external purposes Rapid identification of R&D opportunities and model improvement. Research new non-traditional sources of data to include in the LenddoEFL platform.                                                             Preferred Qualifications:                                                                                                      Advanced degrees in Applied Math, Statistics, Engineering or equivalent 5+ years of job experience with statistical modeling Strong programming skills.                  Experience with statistical techniques and tools in python or R.                 Good communication skills; prefer candidates who have experience of presenting technical concepts and results to risk and business teams. Plays well with others; able to listen to, appreciate, and effectively critique peers’ opinions.   Preferred Qualifications: Proven experience in Data manipulation. Database skills in any major database language. Deep fundamental understanding in the technical aspects, monitoring and evaluation techniques, and the challenges associated with traditional credit scoring. Demonstrated interest in machine learning and other non-traditional techniques for model construction, and able to leverage and work with skills of highly experienced data scientists. Experience in a wide range of numerical and statistical modeling, including pattern recognition, machine learning, andNLP. Experience (or keen desire for experience) in a small, fast-moving, high-growth company. Any level of experience with Spanish.