We’re searching for an ambitious, intelligent and caring leader who puts the needs of people first.
Monzo is an exciting combination of bank and tech start-up, started from scratch in February 2015 to build a bank you’d be proud to call your own. We’re focused on solving problems, rather than selling financial products, making your financial life simpler, and giving you complete control from your smartphone. We’re at the start of our journey to serve a billion people and we’ve made some good progress. We have 300+ staff, half a million lovely customers and a UK banking licence . We’re growing like crazy and that’s both exciting and challenging. That’s where you come in.
You will spend your time owning all things ‘people’ and that means improving the way we hire, manage our multi-site offices (we have three so far), train, performance coach, deliver reviews, give feedback, set remuneration, provide benefits and, ultimately, support those who leave us. We’re assembling a diverse, passionate, high performing team and you will be doing the same to achieve our wonderful people dreams.
Right now the people team is around 12 strong (including our hiring team) and we need more people and skills to keep the wheels turning and improve the lives of every Monzonaut (our staff!). We have already doubled in size this year and it is entirely conceivable that we grow from 200 to 2,000 in the next few years. We want to keep the hiring bar high, whilst retaining the start-up speed and culture. You’ll help bring the best parts of Airbnb, Stripe, Pinterest, Facebook and Google, whilst also developing something unique to Monzo.
Over the last three years, we’ve tried to develop an inclusive , collaborative and transparent way of working; whether it’s a Slack channel to say ‘thanks’ to one another, signing the women in finance charter or maintaining a completely transparent way of working internally and externally. We’re all continuously learning, embracing change and experimenting with new ideas. This role is pivotal in continuing that.
This role will be reporting directly to our Deputy CEO, and you will build great relationships with other members of the senior team, as well as more broadly.
You should apply if:
You care most about people, how they think and feel
You’re interested in how technology can improve people’s lives
You’ve been an influential part of a fast-paced tech company that’s grown rapidly
You’re super organised
You’re a great communicator
What we’re doing here at Monzo excites you!
May 16, 2018
Full time
We’re searching for an ambitious, intelligent and caring leader who puts the needs of people first.
Monzo is an exciting combination of bank and tech start-up, started from scratch in February 2015 to build a bank you’d be proud to call your own. We’re focused on solving problems, rather than selling financial products, making your financial life simpler, and giving you complete control from your smartphone. We’re at the start of our journey to serve a billion people and we’ve made some good progress. We have 300+ staff, half a million lovely customers and a UK banking licence . We’re growing like crazy and that’s both exciting and challenging. That’s where you come in.
You will spend your time owning all things ‘people’ and that means improving the way we hire, manage our multi-site offices (we have three so far), train, performance coach, deliver reviews, give feedback, set remuneration, provide benefits and, ultimately, support those who leave us. We’re assembling a diverse, passionate, high performing team and you will be doing the same to achieve our wonderful people dreams.
Right now the people team is around 12 strong (including our hiring team) and we need more people and skills to keep the wheels turning and improve the lives of every Monzonaut (our staff!). We have already doubled in size this year and it is entirely conceivable that we grow from 200 to 2,000 in the next few years. We want to keep the hiring bar high, whilst retaining the start-up speed and culture. You’ll help bring the best parts of Airbnb, Stripe, Pinterest, Facebook and Google, whilst also developing something unique to Monzo.
Over the last three years, we’ve tried to develop an inclusive , collaborative and transparent way of working; whether it’s a Slack channel to say ‘thanks’ to one another, signing the women in finance charter or maintaining a completely transparent way of working internally and externally. We’re all continuously learning, embracing change and experimenting with new ideas. This role is pivotal in continuing that.
This role will be reporting directly to our Deputy CEO, and you will build great relationships with other members of the senior team, as well as more broadly.
You should apply if:
You care most about people, how they think and feel
You’re interested in how technology can improve people’s lives
You’ve been an influential part of a fast-paced tech company that’s grown rapidly
You’re super organised
You’re a great communicator
What we’re doing here at Monzo excites you!
Internally known as Squad Captain Manager. We’re looking for an experienced senior customer support manager to be an empathetic leader for our Squad Captains and Customer Operations (COps) team.
Our customer operations team is at the heart of Monzo
Every person in this team cares about our customers’ problems and is empowered to solve them quickly and with minimal fuss. We work in small squads of 8-10 people, which are split between communication channels and time periods. Some squads specialise in social media responses, helping customers over the phone or responding via in-app chat.
As Squad Captain Manager, you’ll provide support and leadership
Each Squad Captain supports and coordinates the work of their team members. You’ll directly manage a number of Squad Captains so they can meet their personal and professional development goals. You’ll organise people around you and take quick action when you see a problem coming - whether it’s not enough people covering the right types of queries, a training need, or something going wrong. You’ll listen to your people, guide them through hard times and celebrate their successes. You’ll have responsibility for some disciplinary and grievance matters and work closely with your colleagues in London and Cardiff to make sure that we apply these policies fairly across all areas of COps.
Communication between offices is a key challenge
You’ll work closely with other Squad Captain Managers and senior stakeholders within COps to share ideas and support each other. You’ll make sure communication between the London and Cardiff offices is seamless, gathering feedback and sharing the same consistent message with all team members.
Each day you’ll be:
Instilling a strong customer-centric culture and keeping everyone focussed on what really matters: helping our customers with their personal financial lives
Helping Squad Captains outperform in their roles by:
having regular 1:1s with Squad Captains
giving and receiving feedback about people, process and QA
coaching, mentoring, and developing high performing squads and captains
Running Squad Captain group sessions, e.g. knowledge sharing
Supporting the interviewing and hiring of new Squad Captains/COps
Helping us become an exceptional place to work for the ambitious, highly motivated COps that we hire
You should apply if:
You have significant senior management experience, ideally in a customer-centric role
You’ve led successful teams to achieve their goals and have an empathetic leadership style
You’re as comfortable working 1:1 as communicating with large groups
You empower your people to find solutions themselves
You can motivate teams working on ongoing operational work
You are very hands-on and solve problems when you spot them
What we are doing at Monzo excites you!
You’ll spend your first months on the frontline
To be an effective Squad Captain Manager you’ll need to know the ins and outs of the Customer Support job. You’ll have frontline COps training in your first 2-3 months and then transition into the Squad Captain Manager role.
Logistics:
The application process consists of a short phone interview, followed by a practical written exercise and a couple of on-site interviews at our office in London.
May 16, 2018
Full time
Internally known as Squad Captain Manager. We’re looking for an experienced senior customer support manager to be an empathetic leader for our Squad Captains and Customer Operations (COps) team.
Our customer operations team is at the heart of Monzo
Every person in this team cares about our customers’ problems and is empowered to solve them quickly and with minimal fuss. We work in small squads of 8-10 people, which are split between communication channels and time periods. Some squads specialise in social media responses, helping customers over the phone or responding via in-app chat.
As Squad Captain Manager, you’ll provide support and leadership
Each Squad Captain supports and coordinates the work of their team members. You’ll directly manage a number of Squad Captains so they can meet their personal and professional development goals. You’ll organise people around you and take quick action when you see a problem coming - whether it’s not enough people covering the right types of queries, a training need, or something going wrong. You’ll listen to your people, guide them through hard times and celebrate their successes. You’ll have responsibility for some disciplinary and grievance matters and work closely with your colleagues in London and Cardiff to make sure that we apply these policies fairly across all areas of COps.
Communication between offices is a key challenge
You’ll work closely with other Squad Captain Managers and senior stakeholders within COps to share ideas and support each other. You’ll make sure communication between the London and Cardiff offices is seamless, gathering feedback and sharing the same consistent message with all team members.
Each day you’ll be:
Instilling a strong customer-centric culture and keeping everyone focussed on what really matters: helping our customers with their personal financial lives
Helping Squad Captains outperform in their roles by:
having regular 1:1s with Squad Captains
giving and receiving feedback about people, process and QA
coaching, mentoring, and developing high performing squads and captains
Running Squad Captain group sessions, e.g. knowledge sharing
Supporting the interviewing and hiring of new Squad Captains/COps
Helping us become an exceptional place to work for the ambitious, highly motivated COps that we hire
You should apply if:
You have significant senior management experience, ideally in a customer-centric role
You’ve led successful teams to achieve their goals and have an empathetic leadership style
You’re as comfortable working 1:1 as communicating with large groups
You empower your people to find solutions themselves
You can motivate teams working on ongoing operational work
You are very hands-on and solve problems when you spot them
What we are doing at Monzo excites you!
You’ll spend your first months on the frontline
To be an effective Squad Captain Manager you’ll need to know the ins and outs of the Customer Support job. You’ll have frontline COps training in your first 2-3 months and then transition into the Squad Captain Manager role.
Logistics:
The application process consists of a short phone interview, followed by a practical written exercise and a couple of on-site interviews at our office in London.
We’re building the world’s best bank, and we can only do this if we hire world-class people. Monzo has grown from less than 150 to over 300 people in the last 6 months, and we aren’t stopping! We're looking for an experienced recruiter who can support that growth by sourcing and hiring talented, diverse people who are just as passionate about our mission.
You’ll spend your time:
Helping us hire the right people, across Monzo
Figuring out how best to do that
Helping support more junior members of the team in being the best recruiters they can be.
You’ll work with Hiring Managers to structure and run great hiring processes
Our hiring managers are often busy team leads and executives. They’ll need your help to identify what skills they’re looking for and how best to assess these. You’ll be confident challenging their thinking and asking the right questions to figure this out. You’ll own everything about the hiring process from beginning to end, and be skilled at convincing candidates to join us.
You’ll care deeply about diversity and inclusiveness, and giving candidates an amazing experience
We want to go the extra mile to make sure that every applicant to every job feels valued, respected and never wavers in their support for Monzo, whatever the outcome of their application. You’ll know where to find the right candidates from a range of backgrounds and have ideas about how to make sure they feel welcome at Monzo. And once we’ve decided we want to hire someone, you’ll move mountains in the background to make it an effortless, pleasant process, and keep that excitement burning.
You’ll love sourcing and be great at working with external recruiters/headhunters
We often work with agencies to find the best candidates for our most senior and hard to fill roles. You’ll be confident building and managing these relationships and enjoy making the most of them. You’ll understand cost-to-hire considerations and be able to decide when we don’t need an agency. Because you’ll also be great at sourcing passive candidates yourself, and thinking about how to get the best people interested in Monzo.
You’ll be passionate about making processes work better
We constantly refine our hiring processes to make them simpler and more effective. You’ll use data to work out what’s going well and where things could be better, and share your findings with other members of the hiring team so we can all improve.
You might already have a specialist area but you’ll be comfortable working on any role
We don’t mind if you’re a generalist recruiter, or if you already have a specialism, as long as you’re initially happy getting stuck into hiring any role that needs you. You’ll work closely with other members of the hiring team to solve company-wide hiring problems, share what you already know and learn from their experiences. As the team builds out, you’ll be able to continue specialising as an individual contributor, or explore development into management or leadership.
You should apply if:
You’ve significant experience recruiting multiple roles, possibly in a range of disciplines
You're used to working in a fast-paced environment and dealing with shifting priorities
You care deeply about inclusiveness and diversity
You love sourcing and pride yourself on your resourcefulness
You’re empathetic, adaptable and respectful of candidates’ needs and priorities
You can adapt your approach to work with a range of stakeholders with different needs
You can tell whether somebody has the skills we’re looking for, without relying on previous job titles or qualifications.
It would be great if:
You've experience recruiting in-house at a startup
You've experience mentoring or managing other recruiters and/or hiring coordinators.
Logistics
The application process consists of a short phone interview, followed by a practical written exercise with a follow up call, and a couple of on-site interviews at our office in London.
We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.
May 16, 2018
Full time
We’re building the world’s best bank, and we can only do this if we hire world-class people. Monzo has grown from less than 150 to over 300 people in the last 6 months, and we aren’t stopping! We're looking for an experienced recruiter who can support that growth by sourcing and hiring talented, diverse people who are just as passionate about our mission.
You’ll spend your time:
Helping us hire the right people, across Monzo
Figuring out how best to do that
Helping support more junior members of the team in being the best recruiters they can be.
You’ll work with Hiring Managers to structure and run great hiring processes
Our hiring managers are often busy team leads and executives. They’ll need your help to identify what skills they’re looking for and how best to assess these. You’ll be confident challenging their thinking and asking the right questions to figure this out. You’ll own everything about the hiring process from beginning to end, and be skilled at convincing candidates to join us.
You’ll care deeply about diversity and inclusiveness, and giving candidates an amazing experience
We want to go the extra mile to make sure that every applicant to every job feels valued, respected and never wavers in their support for Monzo, whatever the outcome of their application. You’ll know where to find the right candidates from a range of backgrounds and have ideas about how to make sure they feel welcome at Monzo. And once we’ve decided we want to hire someone, you’ll move mountains in the background to make it an effortless, pleasant process, and keep that excitement burning.
You’ll love sourcing and be great at working with external recruiters/headhunters
We often work with agencies to find the best candidates for our most senior and hard to fill roles. You’ll be confident building and managing these relationships and enjoy making the most of them. You’ll understand cost-to-hire considerations and be able to decide when we don’t need an agency. Because you’ll also be great at sourcing passive candidates yourself, and thinking about how to get the best people interested in Monzo.
You’ll be passionate about making processes work better
We constantly refine our hiring processes to make them simpler and more effective. You’ll use data to work out what’s going well and where things could be better, and share your findings with other members of the hiring team so we can all improve.
You might already have a specialist area but you’ll be comfortable working on any role
We don’t mind if you’re a generalist recruiter, or if you already have a specialism, as long as you’re initially happy getting stuck into hiring any role that needs you. You’ll work closely with other members of the hiring team to solve company-wide hiring problems, share what you already know and learn from their experiences. As the team builds out, you’ll be able to continue specialising as an individual contributor, or explore development into management or leadership.
You should apply if:
You’ve significant experience recruiting multiple roles, possibly in a range of disciplines
You're used to working in a fast-paced environment and dealing with shifting priorities
You care deeply about inclusiveness and diversity
You love sourcing and pride yourself on your resourcefulness
You’re empathetic, adaptable and respectful of candidates’ needs and priorities
You can adapt your approach to work with a range of stakeholders with different needs
You can tell whether somebody has the skills we’re looking for, without relying on previous job titles or qualifications.
It would be great if:
You've experience recruiting in-house at a startup
You've experience mentoring or managing other recruiters and/or hiring coordinators.
Logistics
The application process consists of a short phone interview, followed by a practical written exercise with a follow up call, and a couple of on-site interviews at our office in London.
We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.
We’re looking for a creative, pro-active, adaptable and organised person to take responsibility for consistent, high quality training and development at Monzo.
Monzo is an exciting combination of bank and tech start-up, started from scratch in February 2015 to build a bank you’d be proud to call your own. Over the last year, we’ve grown the team from 50 to more than 300, gained a UK banking licence , reached over half a million lovely customers and have begun to roll out our main product - current accounts!
We’d love you to lay the foundations for how Monzo can deliver personal, ambitious training that will be scalable once we’re thousands of people globally. We care deeply about building a supportive and inclusive culture in which everyone can succeed and grow both personally and professionally.
We’ve grown so quickly, focussed on hiring talented, ambitious people who continuously look for growth opportunities and strive to challenge themselves. As our learning and development lead, you’ll be responsible for organising training and for helping individuals and their managers to identify great learning opportunities both within work and through outside courses. Success in this role would mean highly engaged people continually learning and understanding what ‘levelling up’ means to them, as well as being supported to get there.
You’ll be joining our small but powerful People team, you’ll work across the whole company to deliver training programmes and determine what progression at Monzo looks like. The training at Monzo is currently made up of online self-taught sessions; role-specific training on financial crime or complaints; knowledge-sharing sessions around feedback, interviewing and active listening; and each person has a budget for their own professional development. We’ve also created “Managers at Monzo”, a project aiming to provide support and guidance that equips our managers to excel.
Challenges you’ll help us solve:
How should we approach Learning and Development? Is it different for people working in customer operations, finance and engineering roles?
What are our training and development needs as a company?
How can we build career progression frameworks that are concrete enough to be useful, but broad enough to not constrain people’s aspirations?
How can we best empower our managers to develop their teams?
How can we ensure that new joiners across the company are inducted to Monzo and their roles in a consistent yet tailored way?
What training or coaching would help our executive team become even more exceptional?
What tools should we use to support with training?
What is the most effective way for knowledge experts to deliver training that benefits learners?
You’ll also be responsible for instilling a healthy culture of everyday learning and development across the company.
You should apply if:
You have some experience in learning design, and know how to apply that in a growing tech company
You have run training sessions before, and ideally have a training qualification
You take great satisfaction in developing people and believe it’s crucial to making a business successful
You’re a great communicator and can coach others to share their knowledge in a compelling, engaging way
You’re hands-on and self-motivated, happy to tackle any task however big or small
What we’re doing at Monzo excites you!
May 16, 2018
Full time
We’re looking for a creative, pro-active, adaptable and organised person to take responsibility for consistent, high quality training and development at Monzo.
Monzo is an exciting combination of bank and tech start-up, started from scratch in February 2015 to build a bank you’d be proud to call your own. Over the last year, we’ve grown the team from 50 to more than 300, gained a UK banking licence , reached over half a million lovely customers and have begun to roll out our main product - current accounts!
We’d love you to lay the foundations for how Monzo can deliver personal, ambitious training that will be scalable once we’re thousands of people globally. We care deeply about building a supportive and inclusive culture in which everyone can succeed and grow both personally and professionally.
We’ve grown so quickly, focussed on hiring talented, ambitious people who continuously look for growth opportunities and strive to challenge themselves. As our learning and development lead, you’ll be responsible for organising training and for helping individuals and their managers to identify great learning opportunities both within work and through outside courses. Success in this role would mean highly engaged people continually learning and understanding what ‘levelling up’ means to them, as well as being supported to get there.
You’ll be joining our small but powerful People team, you’ll work across the whole company to deliver training programmes and determine what progression at Monzo looks like. The training at Monzo is currently made up of online self-taught sessions; role-specific training on financial crime or complaints; knowledge-sharing sessions around feedback, interviewing and active listening; and each person has a budget for their own professional development. We’ve also created “Managers at Monzo”, a project aiming to provide support and guidance that equips our managers to excel.
Challenges you’ll help us solve:
How should we approach Learning and Development? Is it different for people working in customer operations, finance and engineering roles?
What are our training and development needs as a company?
How can we build career progression frameworks that are concrete enough to be useful, but broad enough to not constrain people’s aspirations?
How can we best empower our managers to develop their teams?
How can we ensure that new joiners across the company are inducted to Monzo and their roles in a consistent yet tailored way?
What training or coaching would help our executive team become even more exceptional?
What tools should we use to support with training?
What is the most effective way for knowledge experts to deliver training that benefits learners?
You’ll also be responsible for instilling a healthy culture of everyday learning and development across the company.
You should apply if:
You have some experience in learning design, and know how to apply that in a growing tech company
You have run training sessions before, and ideally have a training qualification
You take great satisfaction in developing people and believe it’s crucial to making a business successful
You’re a great communicator and can coach others to share their knowledge in a compelling, engaging way
You’re hands-on and self-motivated, happy to tackle any task however big or small
What we’re doing at Monzo excites you!
We’re looking for an inquisitive, analytical and empathetic data scientist who will define how overdrafts should work at Monzo, making sure we remain customer centric . We’re at the start of our journey to serve a billion customers and we’ve made some good progress. We’ve now reached over half a million lovely current account customers and have started rolling out overdrafts. We believe that building a transparent and honest relationship with our customers is essential. This is where you come in.
We need someone with a bold vision to lay the foundations for how we should offer overdrafts, making sure we’re not only fully compliant but also fair to our wonderful customer. We’ll soon be starting to explore other unsecured lending products and would love you to help.
When our customers need to borrow, we need to make sure that we can offer them affordable overdrafts on terms that are fair and transparent, with no punitive fees or hidden charges. It’s up to you to decide how we achieve this - we’re convinced that we can achieve the best possible outcomes by going beyond traditional credit scoring and affordability assessments.
You’ll be joining our data team and will report into our VP Lending, whilst working closely with our Deputy CEO. This role will involve working with various teams across the company, from data, customer operations to design and risk.
What you’ll be doing:
Designing and iterating credit scorecards to make sure we make good and fair decisions
Helping to build other unsecured lending products in the future
Determining what internal data is meaningful, and deciding which external data sources we should use, whether these are traditional credit bureaux or perhaps something less conventional
Defining how we lend, when we should lend and what good practice looks like
Ensuring our product remains fully compliant and also fair to our customers
Communicating any changes about lending to our customer operations team, so they can provide our users with the most up to date information efficiently
Preparing regular updates on lending to our executive committee and Board.
You should apply if:
You care deeply about helping customers make better financial choices
You’ve been responsible for running one or more unsecured personal lending products
You’ve been involved in defining credit decisioning and scorecards before
What we’re doing at Monzo excites you!
May 16, 2018
Full time
We’re looking for an inquisitive, analytical and empathetic data scientist who will define how overdrafts should work at Monzo, making sure we remain customer centric . We’re at the start of our journey to serve a billion customers and we’ve made some good progress. We’ve now reached over half a million lovely current account customers and have started rolling out overdrafts. We believe that building a transparent and honest relationship with our customers is essential. This is where you come in.
We need someone with a bold vision to lay the foundations for how we should offer overdrafts, making sure we’re not only fully compliant but also fair to our wonderful customer. We’ll soon be starting to explore other unsecured lending products and would love you to help.
When our customers need to borrow, we need to make sure that we can offer them affordable overdrafts on terms that are fair and transparent, with no punitive fees or hidden charges. It’s up to you to decide how we achieve this - we’re convinced that we can achieve the best possible outcomes by going beyond traditional credit scoring and affordability assessments.
You’ll be joining our data team and will report into our VP Lending, whilst working closely with our Deputy CEO. This role will involve working with various teams across the company, from data, customer operations to design and risk.
What you’ll be doing:
Designing and iterating credit scorecards to make sure we make good and fair decisions
Helping to build other unsecured lending products in the future
Determining what internal data is meaningful, and deciding which external data sources we should use, whether these are traditional credit bureaux or perhaps something less conventional
Defining how we lend, when we should lend and what good practice looks like
Ensuring our product remains fully compliant and also fair to our customers
Communicating any changes about lending to our customer operations team, so they can provide our users with the most up to date information efficiently
Preparing regular updates on lending to our executive committee and Board.
You should apply if:
You care deeply about helping customers make better financial choices
You’ve been responsible for running one or more unsecured personal lending products
You’ve been involved in defining credit decisioning and scorecards before
What we’re doing at Monzo excites you!
We’re looking for an empathetic, pro-active and driven HR Manager to ensure our Employee Relations work is compliant, supportive, and most importantly useful. You’ll be the source of technical HR knowledge and will support our managers in making sure Monzo continues to be a great place to work.
You’ll support a rapidly growing, global team
The team is currently ~350 globally and we’ve doubled in size every six months. To make sure our growing team has the support they need, we’ve recently created “Managers at Monzo”, a project aiming to provide support and guidance that equips our managers to excel. This is where you come in.
You’ll equip managers with the tools to do their jobs
We’re looking for someone to make sure managers across the company, with varying experience and needs, can nurture and develop their teams. You’ll make sure they have the tools they need to support their Monzonauts from day one, giving guidance on progression, performance and difficult conversations.
You’ll join our small but powerful People Team
You’ll work alongside our Learning and Development Lead to improve progression and performance across Monzo. You’ll ensure that we’re compliant in all of our People matters and make sure we’re able to scale our People processes as we grow. You’ll also be guiding team leads on how to understand the needs of their team and balancing them with team goals.
What you’ll be doing:
making sure managers at Monzo get guidance on career planning, performance management and the correct benchmarking data to have useful compensation conversations
ensuring we support and give a delightful and respectful experience from day one and throughout the people lifecycle
using data from our employee engagement surveys about management and progression to guide decision-making on what we should stop, start and continue doing to support Monzonauts to the best of our ability
ensuring our People policies are clear, transparent, scalable and practical to implement - for example around whistleblowing, grievances, and performance management
advising on tax and compliance implications for our benefits and job offer decisions
act as an ambassador for our feedback culture to ensure it scales as we do.
You should apply if:
you have good working knowledge of employment law (a CIPD qualification is a plus, but not required)
you’re a great listener and have bundles of empathy
you love developing people and have experience mentoring/managing others
you’re passionate about improving Monzo as a whole through supportive People policies
you enjoy empowering people to have difficult conversations
what we’re doing at Monzo excites you!
May 16, 2018
Full time
We’re looking for an empathetic, pro-active and driven HR Manager to ensure our Employee Relations work is compliant, supportive, and most importantly useful. You’ll be the source of technical HR knowledge and will support our managers in making sure Monzo continues to be a great place to work.
You’ll support a rapidly growing, global team
The team is currently ~350 globally and we’ve doubled in size every six months. To make sure our growing team has the support they need, we’ve recently created “Managers at Monzo”, a project aiming to provide support and guidance that equips our managers to excel. This is where you come in.
You’ll equip managers with the tools to do their jobs
We’re looking for someone to make sure managers across the company, with varying experience and needs, can nurture and develop their teams. You’ll make sure they have the tools they need to support their Monzonauts from day one, giving guidance on progression, performance and difficult conversations.
You’ll join our small but powerful People Team
You’ll work alongside our Learning and Development Lead to improve progression and performance across Monzo. You’ll ensure that we’re compliant in all of our People matters and make sure we’re able to scale our People processes as we grow. You’ll also be guiding team leads on how to understand the needs of their team and balancing them with team goals.
What you’ll be doing:
making sure managers at Monzo get guidance on career planning, performance management and the correct benchmarking data to have useful compensation conversations
ensuring we support and give a delightful and respectful experience from day one and throughout the people lifecycle
using data from our employee engagement surveys about management and progression to guide decision-making on what we should stop, start and continue doing to support Monzonauts to the best of our ability
ensuring our People policies are clear, transparent, scalable and practical to implement - for example around whistleblowing, grievances, and performance management
advising on tax and compliance implications for our benefits and job offer decisions
act as an ambassador for our feedback culture to ensure it scales as we do.
You should apply if:
you have good working knowledge of employment law (a CIPD qualification is a plus, but not required)
you’re a great listener and have bundles of empathy
you love developing people and have experience mentoring/managing others
you’re passionate about improving Monzo as a whole through supportive People policies
you enjoy empowering people to have difficult conversations
what we’re doing at Monzo excites you!
We’re looking for someone who is forward-thinking and collaborative to join our legal team of three!
Monzo is an exciting combination of bank and tech start-up, started from scratch in February 2015 to build a bank you’d be proud to call your own. We’re focused on solving problems rather than selling financial products, making your financial life simpler, and giving you complete control from your smartphone.
Our Legal team works at the centre of Monzo, enabling different teams to harness the legal intricacies of their everyday roles by providing counsel, guidance and training on all things regulation.
You’ll be the source of legal knowledge for our different Monzo teams
Every day you’ll advise different teams on a wide range of issues across consumer lending, banking, marketplace and APIs. You’ll help them understand and embrace the legislation applicable to their work. You’ll determine how regulation applies to a digital bank, and strive to continually push the boundaries on our approach to it, as well as the upcoming regulatory changes in the UK and beyond.
You’ll help with commercial contracts, employment matters, data protection and IP
This will give you an incredible insight into how a fintech business operates and scales.
You’ll be an essential part of a small cross-functional team
Our Legal team is small but incredibly efficient, using lean methodology principles or tech to streamline processes wherever possible. You’ll be working closely with our Head of Legal and the rest of the team, learning from one another and taking on various projects.
You should apply if:
you’re a qualified lawyer and have experience working in personal financial services, ideally with experience advising on retail investments, crowdfunding, insurance distribution, mortgages, savings and third-party partnership arrangements
you have experience of commercial contracts, employment law, intellectual property and data protection
you have solid organisational and project management skills, are able to effectively prioritize a large number of deals and are capable of working under tight deadlines
you’re excited about technology, and you’ve worked at or advised fast growing technology companies
you love explaining complicated legal requirements and regulatory concepts with simple words
you’re a great communicator and have experience building strong relationships with diverse teams
Logistics
The application process consists of a short phone interview, followed by a practical written exercise, and 2-3 hours of on-site interviews at our office in London.
We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.
Competitive salary (taking into account experience and any specialism) plus stock options and other benefits .
May 16, 2018
Full time
We’re looking for someone who is forward-thinking and collaborative to join our legal team of three!
Monzo is an exciting combination of bank and tech start-up, started from scratch in February 2015 to build a bank you’d be proud to call your own. We’re focused on solving problems rather than selling financial products, making your financial life simpler, and giving you complete control from your smartphone.
Our Legal team works at the centre of Monzo, enabling different teams to harness the legal intricacies of their everyday roles by providing counsel, guidance and training on all things regulation.
You’ll be the source of legal knowledge for our different Monzo teams
Every day you’ll advise different teams on a wide range of issues across consumer lending, banking, marketplace and APIs. You’ll help them understand and embrace the legislation applicable to their work. You’ll determine how regulation applies to a digital bank, and strive to continually push the boundaries on our approach to it, as well as the upcoming regulatory changes in the UK and beyond.
You’ll help with commercial contracts, employment matters, data protection and IP
This will give you an incredible insight into how a fintech business operates and scales.
You’ll be an essential part of a small cross-functional team
Our Legal team is small but incredibly efficient, using lean methodology principles or tech to streamline processes wherever possible. You’ll be working closely with our Head of Legal and the rest of the team, learning from one another and taking on various projects.
You should apply if:
you’re a qualified lawyer and have experience working in personal financial services, ideally with experience advising on retail investments, crowdfunding, insurance distribution, mortgages, savings and third-party partnership arrangements
you have experience of commercial contracts, employment law, intellectual property and data protection
you have solid organisational and project management skills, are able to effectively prioritize a large number of deals and are capable of working under tight deadlines
you’re excited about technology, and you’ve worked at or advised fast growing technology companies
you love explaining complicated legal requirements and regulatory concepts with simple words
you’re a great communicator and have experience building strong relationships with diverse teams
Logistics
The application process consists of a short phone interview, followed by a practical written exercise, and 2-3 hours of on-site interviews at our office in London.
We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.
Competitive salary (taking into account experience and any specialism) plus stock options and other benefits .
THE ROLE
This critical role is focused on risk management strategy and is ideal for a relatively experienced person looking to bring best practices to and have a profound impact on a growing organisation. You will report to the CSO and be part of our Data Science team and your role will be to champion MarketInvoice’s credit function.
As Head of Credit, you will play a key role in building and managing the strategy and the risk management capabilities for our suite of financial products. Working with our data scientists, you will play a key role in developing our credit models and other decisioning tools to inform our credit risk management strategy. You will also work closely with the Head of Risk in setting credit policies and building end-to-end credit processes & procedures and monitoring the performance of the policies you have collaborated on over time.
You will provide subject matter expertise in SME credit risk management and will be key in guiding colleagues across the business to ensure that our business goals are reached without compromising on MarketInvoice’s strong reputation for risk management.
RESPONSIBILITIES
Ownership of the risk management process for Business Loans (including credit and underwriting strategies)
Input into the Business Loans product vision and strategy, including positioning, customer acquisition, key terms and features roadmap
Work with our product, tech and data science teams, as well as external suppliers, to build leading automated decisioning tools and credit risk models
Development of other relevant credit models (with support from our Data Science team)
Take charge of reporting of portfolio performance across various products. Prepare board-level management information on performance of risk management.
Over time building and leading a team of credit analysts
Provide coaching, development and mentoring for colleagues across the business
Support the collections, recoveries and customer success teams
REQUIREMENTS
Expert in credit risk management in the SME sector with particular focus on unsecured business loans
Ability to shape credit risk management strategy and inform product feature development from the risk perspective
Ability to work in a team, prioritise projects and manage multiple stakeholders. High level of expertise in aligning risk management and wider business goals.
Strong level of experience in working with an underwriting team to implement credit policies, implementing scalable and highly-automated decisioning strategies
Experience in building and managing teams of credit analysts
Experience in managing fraud risk beneficial
BENEFITS
Competitive salary
Best in class share options scheme
Innovation Days
Enhanced maternity leave
Childcare vouchers
Amazon Kindle and ebooks
Clear career progression
Private health coverage and half-price Virgin Active gym membership
Mentoring from industry leaders
The opportunity to progress your career at one of the UK’s hottest FinTech companies
25 days annual leave per year, plus birthday off!
A great office (complete with roof terrace, ping pong, table football and beer fridge) in the heart of Shoreditch.
We will do our best to reply to all applications, however if you have not had a response within 4 weeks, please assume your application has not been successful.
May 14, 2018
Full time
THE ROLE
This critical role is focused on risk management strategy and is ideal for a relatively experienced person looking to bring best practices to and have a profound impact on a growing organisation. You will report to the CSO and be part of our Data Science team and your role will be to champion MarketInvoice’s credit function.
As Head of Credit, you will play a key role in building and managing the strategy and the risk management capabilities for our suite of financial products. Working with our data scientists, you will play a key role in developing our credit models and other decisioning tools to inform our credit risk management strategy. You will also work closely with the Head of Risk in setting credit policies and building end-to-end credit processes & procedures and monitoring the performance of the policies you have collaborated on over time.
You will provide subject matter expertise in SME credit risk management and will be key in guiding colleagues across the business to ensure that our business goals are reached without compromising on MarketInvoice’s strong reputation for risk management.
RESPONSIBILITIES
Ownership of the risk management process for Business Loans (including credit and underwriting strategies)
Input into the Business Loans product vision and strategy, including positioning, customer acquisition, key terms and features roadmap
Work with our product, tech and data science teams, as well as external suppliers, to build leading automated decisioning tools and credit risk models
Development of other relevant credit models (with support from our Data Science team)
Take charge of reporting of portfolio performance across various products. Prepare board-level management information on performance of risk management.
Over time building and leading a team of credit analysts
Provide coaching, development and mentoring for colleagues across the business
Support the collections, recoveries and customer success teams
REQUIREMENTS
Expert in credit risk management in the SME sector with particular focus on unsecured business loans
Ability to shape credit risk management strategy and inform product feature development from the risk perspective
Ability to work in a team, prioritise projects and manage multiple stakeholders. High level of expertise in aligning risk management and wider business goals.
Strong level of experience in working with an underwriting team to implement credit policies, implementing scalable and highly-automated decisioning strategies
Experience in building and managing teams of credit analysts
Experience in managing fraud risk beneficial
BENEFITS
Competitive salary
Best in class share options scheme
Innovation Days
Enhanced maternity leave
Childcare vouchers
Amazon Kindle and ebooks
Clear career progression
Private health coverage and half-price Virgin Active gym membership
Mentoring from industry leaders
The opportunity to progress your career at one of the UK’s hottest FinTech companies
25 days annual leave per year, plus birthday off!
A great office (complete with roof terrace, ping pong, table football and beer fridge) in the heart of Shoreditch.
We will do our best to reply to all applications, however if you have not had a response within 4 weeks, please assume your application has not been successful.
Luno is a leading global digital currency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world.
Our products and services make it safe and easy for people and businesses to store, buy, use and learn about digital currencies like Bitcoin and Ethereum. Our vision is to upgrade the world to a better financial system.
We are looking for a marketing analyst who understands performance marketing and the importance of data-driven decision making. This is a crucial role as you will work with the performance marketing team to help find insights/opportunities based on the data from different marketing channels. You will be responsible for conversion setup/tracking, ROI analysis and reporting automation across multiple paid channels.
What you'll do
Build tailor-made reporting with appropriate analysis and monitoring tools such as Funnel.io and supermetrics
Conduct regular reporting and analysis to identify opportunities and measure channel performance
Work with the data science team to minimize data discrepancy between marketing channels and internal BI tool like looker.io
Help implement efficient revenue tracking mechanism with ROI cohorts
Work with channel owners to build custom reports and suggest findings regularly
Translate complex data into convincing reports and findings
Effectively communicate with management, product, and data science teams on marketing data pack
Help team allocate marketing budgets based on ROI and the opportunity to growth/optimizations
What you'll need
BA or BS in Marketing, Economics, Business, or related fields. MBA or MS in Marketing, Business or related field is a plus
Strong quantitative, analytical and problem-solving abilities
A good understanding of Mobile attribution, GTM, Google analytics and other web analytics packages.
A self-starter who is highly motivated and passionate about finding insights through the data
Demonstrates a structured and methodical way of working, with the ability to cope with competing demands and effectively prioritize tasks.
Excellent interpersonal, communication skills
Preferably a basic knowledge of how crypto-currencies like Bitcoin work
May 09, 2018
Full time
Luno is a leading global digital currency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world.
Our products and services make it safe and easy for people and businesses to store, buy, use and learn about digital currencies like Bitcoin and Ethereum. Our vision is to upgrade the world to a better financial system.
We are looking for a marketing analyst who understands performance marketing and the importance of data-driven decision making. This is a crucial role as you will work with the performance marketing team to help find insights/opportunities based on the data from different marketing channels. You will be responsible for conversion setup/tracking, ROI analysis and reporting automation across multiple paid channels.
What you'll do
Build tailor-made reporting with appropriate analysis and monitoring tools such as Funnel.io and supermetrics
Conduct regular reporting and analysis to identify opportunities and measure channel performance
Work with the data science team to minimize data discrepancy between marketing channels and internal BI tool like looker.io
Help implement efficient revenue tracking mechanism with ROI cohorts
Work with channel owners to build custom reports and suggest findings regularly
Translate complex data into convincing reports and findings
Effectively communicate with management, product, and data science teams on marketing data pack
Help team allocate marketing budgets based on ROI and the opportunity to growth/optimizations
What you'll need
BA or BS in Marketing, Economics, Business, or related fields. MBA or MS in Marketing, Business or related field is a plus
Strong quantitative, analytical and problem-solving abilities
A good understanding of Mobile attribution, GTM, Google analytics and other web analytics packages.
A self-starter who is highly motivated and passionate about finding insights through the data
Demonstrates a structured and methodical way of working, with the ability to cope with competing demands and effectively prioritize tasks.
Excellent interpersonal, communication skills
Preferably a basic knowledge of how crypto-currencies like Bitcoin work
Luno is a leading global digital currency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world
Our products and services make it safe and easy for people and businesses to store, buy, use and learn about digital currencies like Bitcoin and Ethereum. Our vision is to upgrade the world to a better financial system.
Luno Enterprise focuses on serving institutional and business clients including hedge funds, private wealth managers, investment and retail banks, remittance companies and online merchants, providing various products and services including institutional storage and liquidity, structured products such as ETNs, integration of various Luno API’s for buying / selling digital currencies or blockchain remittance or payments.
What you'll do
As Head of Enterprise you will be responsible for building and managing the team, as well as setting the team’s strategy and executing on the plan to help build this into a global market leader
Essentially, this is like a ‘startup within a startup’ that will suit highly entrepreneurial candidates with strong leadership and business developement skills
Work closely with institutional customers to define needs and structure and implement the appropriate solutions
Be both the business and product owner, and be in charge of finding enterprise opportunities with the highest ROI and prioritising these
Work closely with our internal infrastructure team on product development and our country teams on business development
Be the face of the Enterprise business, leading all press and relationship efforts with various media, partners, regulators, startup events, investors etc.
Become a global and respected thought leader in the space
What you’ll need
A relevant university qualification in business or finance from a top university
Basic knowledge of and passion for digital currencies like Bitcoin
Five or more years work experience, preferably in consulting, investment banking, business development or strategy
International work experience and personal network a big plus
Financial services sector experience required
Agile and able to adapt quickly, operating in a high growth business
Excellent communication, organizational and project management skills
Ability to work between teams, functions and geographies, with high autonomy
Be friendly, transparent, articulate and driven to succeed
May 09, 2018
Full time
Luno is a leading global digital currency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world
Our products and services make it safe and easy for people and businesses to store, buy, use and learn about digital currencies like Bitcoin and Ethereum. Our vision is to upgrade the world to a better financial system.
Luno Enterprise focuses on serving institutional and business clients including hedge funds, private wealth managers, investment and retail banks, remittance companies and online merchants, providing various products and services including institutional storage and liquidity, structured products such as ETNs, integration of various Luno API’s for buying / selling digital currencies or blockchain remittance or payments.
What you'll do
As Head of Enterprise you will be responsible for building and managing the team, as well as setting the team’s strategy and executing on the plan to help build this into a global market leader
Essentially, this is like a ‘startup within a startup’ that will suit highly entrepreneurial candidates with strong leadership and business developement skills
Work closely with institutional customers to define needs and structure and implement the appropriate solutions
Be both the business and product owner, and be in charge of finding enterprise opportunities with the highest ROI and prioritising these
Work closely with our internal infrastructure team on product development and our country teams on business development
Be the face of the Enterprise business, leading all press and relationship efforts with various media, partners, regulators, startup events, investors etc.
Become a global and respected thought leader in the space
What you’ll need
A relevant university qualification in business or finance from a top university
Basic knowledge of and passion for digital currencies like Bitcoin
Five or more years work experience, preferably in consulting, investment banking, business development or strategy
International work experience and personal network a big plus
Financial services sector experience required
Agile and able to adapt quickly, operating in a high growth business
Excellent communication, organizational and project management skills
Ability to work between teams, functions and geographies, with high autonomy
Be friendly, transparent, articulate and driven to succeed
Luno is a leading global digital currency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world.
Our products and services make it safe and easy for people and businesses to store, buy, use and learn about digital currencies like Bitcoin and Ethereum. Our vision is to upgrade the world to a better financial system.
The Growth Manager for Social will join the performance marketing team to execute the paid social strategies to drive the ROI. Key Responsibilities include executing, optimizing and reporting on best-in-class paid social media campaigns through available social media marketing platforms (e.g. Facebook, Twitter, Instagram, Quora, LinkedIn, Medium, etc) with emphasis on innovative initiatives, and working closely with the design and rest of the performance marketing team.
What you’ll do
Mastering and optimizing existing campaigns utilizing third party and internal tools, required to deliver efficient and profitable Paid Social campaigns
Build custom audiences to retarget users and drive conversions on different sources
Leading the campaign strategy, researching potential marketing channels, analyzing competitors, and adopting a robust test & learn approach
Work with the design team to test different ad concepts and copies to increase the ROI
Analyzing and reporting data on a daily / weekly / bi-weekly / monthly & ad-hoc basis to gather actionable insights and share it with the team
Work closely with the Product and Community team, where required, on best practice paid social campaign execution
Work with the country leads to find insights and localize ads to increase relevance score and CTR%
Work with the Data team to understand how paid social integrates with other media formats and channels
What you need
A relevant university qualification from a top university or business school and 3-5 years proven relevant experience.
An in-depth knowledge of the technologies and processes involved in running Paid Social campaigns
Advanced knowledge & experience of using Twitter Ads Manager and 3rd party tools like Marin, adespresso etc
A good understanding of Google analytics and other web analytics packages
A self-starter who is highly motivated and passionate about social media and paid social
Demonstrates a structured and methodical way of working, with the ability to cope with competing demands and effectively prioritize tasks.
Excellent interpersonal, communication, leadership and negotiation skills
Preferably a basic knowledge of how crypto-currencies like Bitcoin work
May 09, 2018
Full time
Luno is a leading global digital currency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world.
Our products and services make it safe and easy for people and businesses to store, buy, use and learn about digital currencies like Bitcoin and Ethereum. Our vision is to upgrade the world to a better financial system.
The Growth Manager for Social will join the performance marketing team to execute the paid social strategies to drive the ROI. Key Responsibilities include executing, optimizing and reporting on best-in-class paid social media campaigns through available social media marketing platforms (e.g. Facebook, Twitter, Instagram, Quora, LinkedIn, Medium, etc) with emphasis on innovative initiatives, and working closely with the design and rest of the performance marketing team.
What you’ll do
Mastering and optimizing existing campaigns utilizing third party and internal tools, required to deliver efficient and profitable Paid Social campaigns
Build custom audiences to retarget users and drive conversions on different sources
Leading the campaign strategy, researching potential marketing channels, analyzing competitors, and adopting a robust test & learn approach
Work with the design team to test different ad concepts and copies to increase the ROI
Analyzing and reporting data on a daily / weekly / bi-weekly / monthly & ad-hoc basis to gather actionable insights and share it with the team
Work closely with the Product and Community team, where required, on best practice paid social campaign execution
Work with the country leads to find insights and localize ads to increase relevance score and CTR%
Work with the Data team to understand how paid social integrates with other media formats and channels
What you need
A relevant university qualification from a top university or business school and 3-5 years proven relevant experience.
An in-depth knowledge of the technologies and processes involved in running Paid Social campaigns
Advanced knowledge & experience of using Twitter Ads Manager and 3rd party tools like Marin, adespresso etc
A good understanding of Google analytics and other web analytics packages
A self-starter who is highly motivated and passionate about social media and paid social
Demonstrates a structured and methodical way of working, with the ability to cope with competing demands and effectively prioritize tasks.
Excellent interpersonal, communication, leadership and negotiation skills
Preferably a basic knowledge of how crypto-currencies like Bitcoin work
Luno is a leading global digital currency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world.
Our products and services make it safe and easy for people and businesses to store, buy, use and learn about digital currencies like Bitcoin and Ethereum. Our vision is to upgrade the world to a better financial system.
The Growth Manager (SEO) will join the performance marketing team and use the full search toolbox to drive adoption of digital currencies like bitcoin through Luno. You will be responsible for identifying and scale on off-page and on-page optimizations. You will be a self starter with a deep understanding of SEO, ASO, landing page optimization, analytics and testing.
What you'll do
Create and execute overall SEO, ASO and content strategy across multiple markets
Make sure we rank #1 in local search engines for certain keywords
Review search engine properties (sitemaps, Webmaster Tools, Google Analytics, ahrefs.com)
Evaluate tools to scale and measure SEO changes
Implement various link-building strategies
Track, report and analyse SEO performance campaign data from SEO campaigns and strategies
Support acquisition activity by delivering a strong plan that has a direct impact on organic search results for high value keywords for various markets across Europe
Provide competitive analysis and actionable insight of top ranking competitor sites
Work closely with the Product team to assist in prioritising strategic direction and ensure SEO requirement are in scope
Help build the Growth team and coordinate content across the business with internal teams and external companies.
What you'll need
A relevant university qualification from a top university or business school and 3-5 years proven relevant experience.
A passion for and track record in SEO, content and online marketing
High levels of autonomy, motivation and attention to detail
Experience with major keyword tools
Specialist knowledge of search engine crawling, indexing and ranking algorithms
Ability to thrive in a fast-paced environment and to work independently and within a team
Ability to plan and manage at both strategic and operational levels
Excellent interpersonal, communication, leadership and negotiation skills
Someone who has a bias for action and can get things done
Preferably a basic knowledge of how crypto-currencies like Bitcoin work and basic understanding of web admin (HTML, CSS, JS)
May 09, 2018
Full time
Luno is a leading global digital currency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world.
Our products and services make it safe and easy for people and businesses to store, buy, use and learn about digital currencies like Bitcoin and Ethereum. Our vision is to upgrade the world to a better financial system.
The Growth Manager (SEO) will join the performance marketing team and use the full search toolbox to drive adoption of digital currencies like bitcoin through Luno. You will be responsible for identifying and scale on off-page and on-page optimizations. You will be a self starter with a deep understanding of SEO, ASO, landing page optimization, analytics and testing.
What you'll do
Create and execute overall SEO, ASO and content strategy across multiple markets
Make sure we rank #1 in local search engines for certain keywords
Review search engine properties (sitemaps, Webmaster Tools, Google Analytics, ahrefs.com)
Evaluate tools to scale and measure SEO changes
Implement various link-building strategies
Track, report and analyse SEO performance campaign data from SEO campaigns and strategies
Support acquisition activity by delivering a strong plan that has a direct impact on organic search results for high value keywords for various markets across Europe
Provide competitive analysis and actionable insight of top ranking competitor sites
Work closely with the Product team to assist in prioritising strategic direction and ensure SEO requirement are in scope
Help build the Growth team and coordinate content across the business with internal teams and external companies.
What you'll need
A relevant university qualification from a top university or business school and 3-5 years proven relevant experience.
A passion for and track record in SEO, content and online marketing
High levels of autonomy, motivation and attention to detail
Experience with major keyword tools
Specialist knowledge of search engine crawling, indexing and ranking algorithms
Ability to thrive in a fast-paced environment and to work independently and within a team
Ability to plan and manage at both strategic and operational levels
Excellent interpersonal, communication, leadership and negotiation skills
Someone who has a bias for action and can get things done
Preferably a basic knowledge of how crypto-currencies like Bitcoin work and basic understanding of web admin (HTML, CSS, JS)
Luno is a leading global digital currency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world.
Our products and services make it safe and easy for people and businesses to store, buy, use and learn about digital currencies like Bitcoin and Ethereum. Our vision is to upgrade the world to a better financial system.
The Growth Manager (SEM) will join the performance marketing team and use the full search toolbox to drive adoption of digital currencies like bitcoin through Luno. You will be responsible for identifying and scaling cost-effective customer acquisition campaigns across multiple paid search channels. You will develop the strategic plan, use analytics to inform decisions and drive execution to optimize a significant marketing budget against company goals. You will be a self starter with a deep understanding of AdWords, landing page optimization, analytics and testing. What you’ll do:
Plan, design and execute paid search campaigns (Google AdWords, Bing, etc.)You will monitor performance of our company's search campaigns across all markets
Develop creative and new ways to market our products through existing paid search channels and continuously testing new platforms and providers
Take ownership for and build SEM dashboards and monitor critical metrics
Analyze results, identifying actionable opportunities (targeting, optimization, creative direction, etc.) to improve performance and scale
Independently own and handle day-to-day PPC optimizations
You will devise, launch, and measure all experiments
You will maximise opportunities for keyword, geography, and channel expansion
Work with the country teams to allocate budgets and give an estimate of growth metrics
Work closely with the broader Growth team to devise and implement full-funnel user acquisition strategies
What you’ll need
A relevant university qualification from a top university or business school and 3-5 years proven relevant managing search marketing campaigns in multiple countries and languages
Google Adwords certification, base, search and display
A deep knowledge of keyword optimization and a good understanding of search engine bidding strategies and implementation
Strong quantitative & analytical skills; able to use data to optimize day-to-day performance
Experience collaborating with external agencies
Experience working with SEM optimization tools like Optmyzr, Marin, double click
Excellent interpersonal, communication, leadership and negotiation skills
Someone who has a bias for action and can get things done
Preferably a basic knowledge of how crypto-currencies like Bitcoin work
May 09, 2018
Full time
Luno is a leading global digital currency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world.
Our products and services make it safe and easy for people and businesses to store, buy, use and learn about digital currencies like Bitcoin and Ethereum. Our vision is to upgrade the world to a better financial system.
The Growth Manager (SEM) will join the performance marketing team and use the full search toolbox to drive adoption of digital currencies like bitcoin through Luno. You will be responsible for identifying and scaling cost-effective customer acquisition campaigns across multiple paid search channels. You will develop the strategic plan, use analytics to inform decisions and drive execution to optimize a significant marketing budget against company goals. You will be a self starter with a deep understanding of AdWords, landing page optimization, analytics and testing. What you’ll do:
Plan, design and execute paid search campaigns (Google AdWords, Bing, etc.)You will monitor performance of our company's search campaigns across all markets
Develop creative and new ways to market our products through existing paid search channels and continuously testing new platforms and providers
Take ownership for and build SEM dashboards and monitor critical metrics
Analyze results, identifying actionable opportunities (targeting, optimization, creative direction, etc.) to improve performance and scale
Independently own and handle day-to-day PPC optimizations
You will devise, launch, and measure all experiments
You will maximise opportunities for keyword, geography, and channel expansion
Work with the country teams to allocate budgets and give an estimate of growth metrics
Work closely with the broader Growth team to devise and implement full-funnel user acquisition strategies
What you’ll need
A relevant university qualification from a top university or business school and 3-5 years proven relevant managing search marketing campaigns in multiple countries and languages
Google Adwords certification, base, search and display
A deep knowledge of keyword optimization and a good understanding of search engine bidding strategies and implementation
Strong quantitative & analytical skills; able to use data to optimize day-to-day performance
Experience collaborating with external agencies
Experience working with SEM optimization tools like Optmyzr, Marin, double click
Excellent interpersonal, communication, leadership and negotiation skills
Someone who has a bias for action and can get things done
Preferably a basic knowledge of how crypto-currencies like Bitcoin work
Luno is a leading global digital currency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world.
Our products and services make it safe and easy for people and businesses to store, buy, use and learn about digital currencies like Bitcoin and Ethereum. Our vision is to upgrade the world to a better financial system.
The Growth Manager for Retargeting will join the performance marketing team to retarget existing users to drive conversions on web and apps. Key Responsibilities include executing, optimizing and reporting on different paid marketing platforms (e.g. Facebook, Twitter, Instagram, Quora, LinkedIn, Medium, etc) with emphasis on innovative initiatives, and working closely with the design and rest of the performance marketing team.
What you’ll do
Creation and execution of all retargeting strategies across all retargeting channels including Adwords, Facebook, Criteo, Sociomantic
Understand the conversion funnel and come up with a communication strategy to drive conversions for both web and app users
Communication with external retargeting partners to scale and drive ROI
Leading A/B testing using statistical models
Collaboration with our creative designers to create engaging campaigns
Keeping ahead of industry best practice through research and testing
What you need
A relevant university qualification from a top university or business school and 3-5 years proven relevant experience.
Good knowledge of display advertising, retargeting, Facebook Ads or Youtube advertising
Excellent interpersonal, communication, leadership and negotiation skills
Friendly, transparent, articulate and driven to succeed
Someone who has a bias for action and can get things done
Preferably a basic knowledge of how crypto-currencies like Bitcoin work
May 09, 2018
Full time
Luno is a leading global digital currency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world.
Our products and services make it safe and easy for people and businesses to store, buy, use and learn about digital currencies like Bitcoin and Ethereum. Our vision is to upgrade the world to a better financial system.
The Growth Manager for Retargeting will join the performance marketing team to retarget existing users to drive conversions on web and apps. Key Responsibilities include executing, optimizing and reporting on different paid marketing platforms (e.g. Facebook, Twitter, Instagram, Quora, LinkedIn, Medium, etc) with emphasis on innovative initiatives, and working closely with the design and rest of the performance marketing team.
What you’ll do
Creation and execution of all retargeting strategies across all retargeting channels including Adwords, Facebook, Criteo, Sociomantic
Understand the conversion funnel and come up with a communication strategy to drive conversions for both web and app users
Communication with external retargeting partners to scale and drive ROI
Leading A/B testing using statistical models
Collaboration with our creative designers to create engaging campaigns
Keeping ahead of industry best practice through research and testing
What you need
A relevant university qualification from a top university or business school and 3-5 years proven relevant experience.
Good knowledge of display advertising, retargeting, Facebook Ads or Youtube advertising
Excellent interpersonal, communication, leadership and negotiation skills
Friendly, transparent, articulate and driven to succeed
Someone who has a bias for action and can get things done
Preferably a basic knowledge of how crypto-currencies like Bitcoin work
Luno is a leading global digital currency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world.
Our products and services make it safe and easy for people and businesses to store, buy, use and learn about digital currencies like Bitcoin and Ethereum. Our vision is to upgrade the world to a better financial system.
The Growth Manager for Affiliates/Display will join the performance marketing team to drive adoption of digital currencies like bitcoin through Luno. You will be responsible for identifying and scaling cost-effective customer acquisition campaigns on display, programmatic and in-house affiliate platform. You will be a self starter with a deep understanding of affiliate platforms like Tune. You will actively search and cultivate partnerships with new affiliate programs to drive profitable growth and revenue.
What you’ll do
Defining and delivering display advertising strategies to achieve our traffic, revenue, and efficiency targets through this channel
Planning, execution and analysis of the Display advertising campaigns end to end (briefs, creative design, targeting, media buy, testing, tracking set-up, scheduling, etc.)
Affiliate recruitment, management, communication and performance reporting
Validating commissions for affiliates and cross-referencing with internal tracking
Actively recruit and diversify your portfolio of publishers that specialize in promotion methods with traffic on CPA or rev-share models
Work with the product team to optimize packages and products for optimal ROI
Performing ROI analysis to evaluate effectiveness of campaigns
Review and analyse data from the channels to optimize affiliate revenue
Provide affiliates with strategies and resources to promote our brands, including custom banner ads, landing pages, tracking links, technical help and more
Share performance updates and learnings with the team
What you need
A relevant university qualification from a top university or business school and 3-5 years proven relevant experience in the Affiliate Management space - negotiating,
Understanding of affiliate’s motivations, drives, and desires while still focusing on the company’s goals
You must understand how to 1) find new affiliates 2) get them on-boarded 3) help our existing affiliates maximize profit
Implementing and optimizing affiliate marketing campaigns
Excellent analytical, quantitative, organizational, negotiation, and prioritization skills
Able to prioritize and multi-task in a fast-paced, dynamic environment with strong attention to detail, driving projects to completion under deadlines
Excellent interpersonal, communication, leadership and negotiation skills
Friendly, transparent, articulate and driven to succeed
Someone who has a bias for action and can get things done
Preferably a basic knowledge of how crypto-currencies like Bitcoin work
May 09, 2018
Full time
Luno is a leading global digital currency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world.
Our products and services make it safe and easy for people and businesses to store, buy, use and learn about digital currencies like Bitcoin and Ethereum. Our vision is to upgrade the world to a better financial system.
The Growth Manager for Affiliates/Display will join the performance marketing team to drive adoption of digital currencies like bitcoin through Luno. You will be responsible for identifying and scaling cost-effective customer acquisition campaigns on display, programmatic and in-house affiliate platform. You will be a self starter with a deep understanding of affiliate platforms like Tune. You will actively search and cultivate partnerships with new affiliate programs to drive profitable growth and revenue.
What you’ll do
Defining and delivering display advertising strategies to achieve our traffic, revenue, and efficiency targets through this channel
Planning, execution and analysis of the Display advertising campaigns end to end (briefs, creative design, targeting, media buy, testing, tracking set-up, scheduling, etc.)
Affiliate recruitment, management, communication and performance reporting
Validating commissions for affiliates and cross-referencing with internal tracking
Actively recruit and diversify your portfolio of publishers that specialize in promotion methods with traffic on CPA or rev-share models
Work with the product team to optimize packages and products for optimal ROI
Performing ROI analysis to evaluate effectiveness of campaigns
Review and analyse data from the channels to optimize affiliate revenue
Provide affiliates with strategies and resources to promote our brands, including custom banner ads, landing pages, tracking links, technical help and more
Share performance updates and learnings with the team
What you need
A relevant university qualification from a top university or business school and 3-5 years proven relevant experience in the Affiliate Management space - negotiating,
Understanding of affiliate’s motivations, drives, and desires while still focusing on the company’s goals
You must understand how to 1) find new affiliates 2) get them on-boarded 3) help our existing affiliates maximize profit
Implementing and optimizing affiliate marketing campaigns
Excellent analytical, quantitative, organizational, negotiation, and prioritization skills
Able to prioritize and multi-task in a fast-paced, dynamic environment with strong attention to detail, driving projects to completion under deadlines
Excellent interpersonal, communication, leadership and negotiation skills
Friendly, transparent, articulate and driven to succeed
Someone who has a bias for action and can get things done
Preferably a basic knowledge of how crypto-currencies like Bitcoin work
Luno is a leading global digital currency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world.
Our products and services make it safe and easy for people and businesses to buy, store, use and learn about digital currencies like Bitcoin and Ethereum. Our vision is to upgrade the world to a better financial system.
We are looking for a forward-thinking, proactive, ambitious individual to support our CEO in his daily tasks. This role is for a “super” EA - someone that will truly support the CEO in all business tasks en help scale the business. No day will ever be the same, with new, exciting challenges and opportunities arising every day.
What you’ll do
Be a strategic role player for the CEO. You will help scale the business by setting the pace and agenda for meetings, and to ensure effective communication from the CEO to the business, and vice versa.
Support the CEO in his daily tasks, such as meeting support and administrative assistance
Diary management - organisation of all calendars, meetings and interviews
Managing of CEO’s email inbox
Very extensive travel arrangements (domestic and international), including flights, accommodation, visas when required and general logistics
Scheduling of Board meetings and preparation of Board meeting packs
Project research when required
Compiling of expense claims and credit card reconciliations You’ll be the first point of contact for the CEO, and will manage the information flow accordingly
Format and assist with information for internal and external communication - emails, presentations and reports
What you’ll need
A relevant university qualification from a top university or business school and 2-5 years proven relevant experience
Able to prioritize and multi-task in a fast-paced, dynamic environment
Proven ability to handle confidential information with discretion
Emotional maturity
Strong attention to detail, driving projects to completion under deadlines
Excellent interpersonal, communication, leadership and negotiation skills
Friendly, transparent, articulate and driven to succeed
Someone who has a bias for action and can get things done
Preferably a basic knowledge of how crypto-currencies like Bitcoin work
May 09, 2018
Full time
Luno is a leading global digital currency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world.
Our products and services make it safe and easy for people and businesses to buy, store, use and learn about digital currencies like Bitcoin and Ethereum. Our vision is to upgrade the world to a better financial system.
We are looking for a forward-thinking, proactive, ambitious individual to support our CEO in his daily tasks. This role is for a “super” EA - someone that will truly support the CEO in all business tasks en help scale the business. No day will ever be the same, with new, exciting challenges and opportunities arising every day.
What you’ll do
Be a strategic role player for the CEO. You will help scale the business by setting the pace and agenda for meetings, and to ensure effective communication from the CEO to the business, and vice versa.
Support the CEO in his daily tasks, such as meeting support and administrative assistance
Diary management - organisation of all calendars, meetings and interviews
Managing of CEO’s email inbox
Very extensive travel arrangements (domestic and international), including flights, accommodation, visas when required and general logistics
Scheduling of Board meetings and preparation of Board meeting packs
Project research when required
Compiling of expense claims and credit card reconciliations You’ll be the first point of contact for the CEO, and will manage the information flow accordingly
Format and assist with information for internal and external communication - emails, presentations and reports
What you’ll need
A relevant university qualification from a top university or business school and 2-5 years proven relevant experience
Able to prioritize and multi-task in a fast-paced, dynamic environment
Proven ability to handle confidential information with discretion
Emotional maturity
Strong attention to detail, driving projects to completion under deadlines
Excellent interpersonal, communication, leadership and negotiation skills
Friendly, transparent, articulate and driven to succeed
Someone who has a bias for action and can get things done
Preferably a basic knowledge of how crypto-currencies like Bitcoin work
Luno is a leading global digital currency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world.
Our products and services make it safe and easy for people and businesses to buy, store, use and learn about digital currencies like Bitcoin and Ethereum. Our vision is to upgrade the world to a better financial system.
What you’ll do
Take ownership of the market and drive market leadership & success
Shape local Luno strategy through industry & competitor analysis
Own local product strategy for the market
Develop and execute local marketing campaigns
Develop and maintain relationships with key stakeholders in market - regulators, partners, banks, merchants, media
Assist customer support and verifications teams when required
Optimize processes across the local business to run an efficient business
Over time, help recruit local/regional team
What you’ll need
A relevant university qualification from a top university
3-6 years work experience
A valid UK work visa preferred. The position is based at our London office.
Entrepreneurial, strong sense of responsibility and very high level of integrity
Excellent interpersonal, communication and negotiation skills
Friendly, transparent, articulate and driven to succeed
Some who has a bias for action and can get things done
Preferably a basic knowledge of how crypto-currencies like Bitcoin work
Fluent English and Spanish speaker
May 09, 2018
Full time
Luno is a leading global digital currency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world.
Our products and services make it safe and easy for people and businesses to buy, store, use and learn about digital currencies like Bitcoin and Ethereum. Our vision is to upgrade the world to a better financial system.
What you’ll do
Take ownership of the market and drive market leadership & success
Shape local Luno strategy through industry & competitor analysis
Own local product strategy for the market
Develop and execute local marketing campaigns
Develop and maintain relationships with key stakeholders in market - regulators, partners, banks, merchants, media
Assist customer support and verifications teams when required
Optimize processes across the local business to run an efficient business
Over time, help recruit local/regional team
What you’ll need
A relevant university qualification from a top university
3-6 years work experience
A valid UK work visa preferred. The position is based at our London office.
Entrepreneurial, strong sense of responsibility and very high level of integrity
Excellent interpersonal, communication and negotiation skills
Friendly, transparent, articulate and driven to succeed
Some who has a bias for action and can get things done
Preferably a basic knowledge of how crypto-currencies like Bitcoin work
Fluent English and Spanish speaker
Luno is a leading global digital currency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world.
Our products and services make it safe and easy for people and businesses to buy, store, use and learn about digital currencies like Bitcoin and Ethereum. Our vision is to upgrade the world to a better financial system.
What you’ll do
Take ownership of the market and drive market leadership & success
Shape local Luno strategy through industry & competitor analysis
Own local product strategy for the market
Develop and execute local marketing campaigns
Develop and maintain relationships with key stakeholders in market - regulators, partners, banks, merchants, media
Assist customer support and verifications teams when required
Optimize processes across the local business to run an efficient business
Over time, help recruit local/regional team
What you’ll need
A relevant university qualification from a top university
3-6 years work experience
A valid UK work visa preferred. The position is based at our London office.
Entrepreneurial, strong sense of responsibility and very high level of integrity
Excellent interpersonal, communication and negotiation skills
Friendly, transparent, articulate and driven to succeed
Some who has a bias for action and can get things done
Preferably a basic knowledge of how crypto-currencies like Bitcoin work
Fluent English and Polish, Hungarian, Romanian or Bulgarian speaker
May 09, 2018
Full time
Luno is a leading global digital currency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world.
Our products and services make it safe and easy for people and businesses to buy, store, use and learn about digital currencies like Bitcoin and Ethereum. Our vision is to upgrade the world to a better financial system.
What you’ll do
Take ownership of the market and drive market leadership & success
Shape local Luno strategy through industry & competitor analysis
Own local product strategy for the market
Develop and execute local marketing campaigns
Develop and maintain relationships with key stakeholders in market - regulators, partners, banks, merchants, media
Assist customer support and verifications teams when required
Optimize processes across the local business to run an efficient business
Over time, help recruit local/regional team
What you’ll need
A relevant university qualification from a top university
3-6 years work experience
A valid UK work visa preferred. The position is based at our London office.
Entrepreneurial, strong sense of responsibility and very high level of integrity
Excellent interpersonal, communication and negotiation skills
Friendly, transparent, articulate and driven to succeed
Some who has a bias for action and can get things done
Preferably a basic knowledge of how crypto-currencies like Bitcoin work
Fluent English and Polish, Hungarian, Romanian or Bulgarian speaker
Luno is a leading global digital currency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world.
Our products and services make it safe and easy for people and businesses to buy, store, use and learn about digital currencies like Bitcoin and Ethereum. Our vision is to upgrade the world to a better financial system.
We're looking for a smart, passionate Country Manager to take ownership of the Polish market, but based in our London office. The ideal candidate will be fluent in Polish and English.
What you’ll do
Take ownership of the market and drive market leadership & success
Shape local Luno strategy through industry & competitor analysis
Own local product strategy for the market
Develop and execute local marketing campaigns
Develop and maintain relationships with key stakeholders in market - regulators, partners, banks, merchants, media
Assist customer support and verifications teams when required
Optimize processes across the local business to run an efficient business
Over time, help recruit local/regional team
What you’ll need
A relevant university qualification from a top university
3-6 years work experience
A valid UK work visa preferred. The position is based at our London office.
Entrepreneurial, strong sense of responsibility and very high level of integrity
Excellent interpersonal, communication and negotiation skills
Friendly, transparent, articulate and driven to succeed
Some who has a bias for action and can get things done
Preferably a basic knowledge of how crypto-currencies like Bitcoin work
Fluent English and Polish speaker
May 09, 2018
Full time
Luno is a leading global digital currency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world.
Our products and services make it safe and easy for people and businesses to buy, store, use and learn about digital currencies like Bitcoin and Ethereum. Our vision is to upgrade the world to a better financial system.
We're looking for a smart, passionate Country Manager to take ownership of the Polish market, but based in our London office. The ideal candidate will be fluent in Polish and English.
What you’ll do
Take ownership of the market and drive market leadership & success
Shape local Luno strategy through industry & competitor analysis
Own local product strategy for the market
Develop and execute local marketing campaigns
Develop and maintain relationships with key stakeholders in market - regulators, partners, banks, merchants, media
Assist customer support and verifications teams when required
Optimize processes across the local business to run an efficient business
Over time, help recruit local/regional team
What you’ll need
A relevant university qualification from a top university
3-6 years work experience
A valid UK work visa preferred. The position is based at our London office.
Entrepreneurial, strong sense of responsibility and very high level of integrity
Excellent interpersonal, communication and negotiation skills
Friendly, transparent, articulate and driven to succeed
Some who has a bias for action and can get things done
Preferably a basic knowledge of how crypto-currencies like Bitcoin work
Fluent English and Polish speaker
Luno is a leading global digital currency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world.
Our products and services make it safe and easy for people and businesses to buy, store, use and learn about digital currencies like Bitcoin and Ethereum. Our vision is to upgrade the world to a better financial system.
What you’ll do
Take ownership of the market and drive market leadership & success
Shape local Luno strategy through industry & competitor analysis
Own local product strategy for the market
Develop and execute local marketing campaigns
Develop and maintain relationships with key stakeholders in market - regulators, partners, banks, merchants, media
Assist customer support and verifications teams when required
Optimize processes across the local business to run an efficient business
Over time, help recruit local/regional team
What you’ll need
A relevant university qualification from a top university
3-6 years work experience
A valid UK work visa preferred. The position is based at our London office.
Entrepreneurial, strong sense of responsibility and very high level of integrity
Excellent interpersonal, communication and negotiation skills
Friendly, transparent, articulate and driven to succeed
Some who has a bias for action and can get things done
Preferably a basic knowledge of how crypto-currencies like Bitcoin work
Fluent in either Norweigan, Icelandic, Swedish or Danish
May 09, 2018
Full time
Luno is a leading global digital currency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world.
Our products and services make it safe and easy for people and businesses to buy, store, use and learn about digital currencies like Bitcoin and Ethereum. Our vision is to upgrade the world to a better financial system.
What you’ll do
Take ownership of the market and drive market leadership & success
Shape local Luno strategy through industry & competitor analysis
Own local product strategy for the market
Develop and execute local marketing campaigns
Develop and maintain relationships with key stakeholders in market - regulators, partners, banks, merchants, media
Assist customer support and verifications teams when required
Optimize processes across the local business to run an efficient business
Over time, help recruit local/regional team
What you’ll need
A relevant university qualification from a top university
3-6 years work experience
A valid UK work visa preferred. The position is based at our London office.
Entrepreneurial, strong sense of responsibility and very high level of integrity
Excellent interpersonal, communication and negotiation skills
Friendly, transparent, articulate and driven to succeed
Some who has a bias for action and can get things done
Preferably a basic knowledge of how crypto-currencies like Bitcoin work
Fluent in either Norweigan, Icelandic, Swedish or Danish
