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Monzo is growing quickly. We are looking for people to help us expand into new markets and products so we can make money work for everyone. Our small and high impact Special Projects Team identifies new opportunities, selects which ones to pursue and does what it takes to get these actioned. To succeed, you should be excited about starting a new product, navigate the regulatory landscape, use data to shape your thinking and collaborate with partners and colleagues to build something bigger than yourself. We’d want you to apply if you are underwhelmed by the status quo of banking and finance today and are interested in bringing your brainpower, quantitative skills and grit to creating a better alternative. You’ll have a lot of freedom to shape your own career as Monzo grows. While we value specific experience in the areas detailed below, you can expect that you will come to work on a wide range of projects. This might mean that you move projects every three to six months or take a leadership role in a part of Monzo that you care about. Previous team members have gone on to take senior roles in our Partnerships, International Expansion and Operations teams. You should apply if: You’ve led projects from beginning to end across a number of disciplines You thrive in ambiguity, ask incisive questions and take a structured approach to problem-solving You are commercially minded You are in your element understanding and summarising complex problems, whether it is based on regulation, legal documents, business processes, technology or even payment systems You’re numerate and data oriented: you love getting deep in a spreadsheet or can write a SQL query to help you solve problems You are comfortable working together with senior management You are humble but the ambition of what we’re doing at Monzo excites you! Having recently announced that we are planning to launch a business current account in the UK, the specific experience we are looking for in this role is: Knowledge of small business financial services, especially through experience in a top European Bank, FinTech, strategy consultant, startup or research role.  Experience launching or running SME financial services products. This could be more traditional SME banking products such as business current accounts, or related services (e.g., budgeting apps, lending, accounting software). You would be responsible for: Researching the market, understanding user needs and pain-points Carrying out financial modelling Distilling large amounts of research and feedback into small and actionable bits Helping hire our core team Identifying, negotiating and agreeing arrangements with third party partners Working with our legal and compliance teams to identify risks and impacts There is no need to apply for more than one of the advertised “Special Projects Manager” roles as we are running the hiring process in a streamlined way. If you believe that more than one role could apply to you please include information below to explain why.

About us We’re bringing Direct Debit into the digital age, building the best system for taking recurring payments. GoCardless is creating a new international payments network to rival credit and debit cards. Our ambition is to break down barriers so businesses can quickly and easily take payments from anyone, anywhere in the world. We currently process £6 billion worth of transactions for over 40,000 organisations across the UK and Europe - and we’re growing fast. With clients ranging from small businesses to household names such as Thomas Cook, TripAdvisor and the Guardian, GoCardless brings together a range of Direct Debit schemes across the UK and Europe. We’re already well-established in the UK, France, Germany, Sweden and Spain, with more schemes and markets soon to follow. We recently won Xero App Partner of the year for the second time running and enjoy preferred status partnerships with key platform partners like Xero, Salesforce.com and Zuora. Direct Debit is the most effective way to take recurring payments in Europe, offering lower failure rates and fees, along with increased flexibility compared to using credit or debit cards. Using Direct Debit via GoCardless allows businesses to take complete control of payments, either using the online dashboard, through one of the GoCardless partner integrations, or by building a tailored integration using the powerful GoCardless API. GoCardless is London-based, and backed by some of the world’s leading investors including Balderton Capital, Accel Partners, Notion Capital, Passion Capital and Y Combinator. Market Opportunity GoCardless is winning the UK Direct Deposit market and rapidly expanding throughout Europe. However, we are well placed to unlock an increasingly global opportunity that spans beyond Direct Deposit coverage. We are building a global bank-to-bank payment network, a $17B market opportunity. GoCardless will ultimately offer global recurring payments solutions for businesses of all sizes. Our mission is to help merchants collect recurring bank-to-bank payments from anywhere, to anywhere, in any currency. The role  GoCardless is seeking a talented and passionate individual to join as Vice President Product Marketing. This person will build a strategic Product Marketing function to provide a crucial enablement capability at GoCardless. As the company accelerates its global expansion, you will be a critical member of the marketing team. The candidate must be able to analyse markets to determine a focused product marketing strategy that will lead our development teams, and in partnership with product management translate product capabilities into compelling marketing messages centred around business benefits. You will bring a strong history of Product Marketing leadership experience. This role will report to the Chief Marketing Officer and will collaborate extensively with product, development and sales teams. Responsibilities  • Supporting go-to-market success : To enable Sales & Marketing teams to be as successful as possible at driving short/medium-term success in terms of win rates and lead volumes. This through identification and sizing of the highest potential market segments for our solutions, and by setting the messaging for how we communicate our value proposition to merchants. • Supporting product success : To work with Product Development to maximise the impact of the new features/products we launch by driving uptake, and to make sure we understand how much our efforts to improve our value proposition are resonating. E.g. by driving the launch plan & comms when we release a new payment scheme, to maximise the number of existing and new merchants who use it. • Company narrative : Product Marketing are the accountable owner for building an epic story as an organisation and a vision for the industry, establishing us as the thought leaders in recurring payments to be used across all channels of communication. The VP Product Marketing will communicate our Mission, Vision, and Value Proposition personally online and personally at conferences and to key influencers. Ability to travel to markets around the world as we evangelise our message. Delivering thought leadership in content. E.g. by producing a regular “signature” GC report on the state of recurring payments. • Hire and manage a international Product Marketing team that consistently raises the bar for the organisation.   Qualifications Proven experience defining and delivering winning market defining product value propositions in hyper growth markets Sector experience within hyper-growth technology companies and/or FinTech Expert at understanding customer needs and developing crisp messaging and content that resonates with target audiences Proven success in a product marketing role within an entrepreneurial environment High IQ/EQ, problem solver Organised and independent; a self-starter who is comfortable taking on significant responsibility Experience marketing products in new categories (understanding that we need to condition the market, not just marketing our product and brand) Strong leadership skills, ability to perform under pressure and optimise the team’s resources to attain business goals Personal drive to work with teams and partnering skills for collaboration with peer groups Personal ownership for all work produced by teams under guidance/management  Our team comes from a variety of backgrounds and we embrace diversity – if you’re unsure, please apply.

bout us Drive our growth and shape our future. GoCardless is building a new global network for recurring payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. We power recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. We also enable partners including Quickbooks, Xero and Teamup to help tens of thousands of small businesses to save countless hours spent chasing customers for payments.   The role This is a really exciting time to join Product Marketing at GoCardless. We’re building a team to connect the dots between a fantastic product and huge growth potential. The opportunity is enormous and we’re looking for ambitious, smart and versatile people to help us to unlock it. As we expand domestically and globally, the Product Marketing team has a critical role in supporting and enabling growth. To do this, we focus on three core outputs: Commercial Success : ensuring that we have clearly differentiated value propositions for key audiences, and that our Sales team have the tools they need to easily articulate them . Developing positioning and messaging for GoCardless in the payments market Establishing expertise on our potential buyers, their current pain points, and why GoCardless solves their problems better than the competition Building tools, collateral and training programmes to enable our Sales team to effectively communicate our value proposition Product Success : working with cross-functional teams to launch new developments, crafting compelling messages for our key audiences and seeking feedback to inform product strategy . Collaborating on product and feature launches to drive growth and uptake Gaining feedback on perceptions of our value proposition from the market Ensuring that our Product teams have the necessary competitive intelligence to drive a differentiated roadmap Company Success : defining our longer term company narrative and cementing our position as thought leaders in the recurring payments space. Working on our company narrative and category design in conjunction with leadership team Developing and enhancing our overall company value propositions Establishing our thought leadership in recurring payments and driving our analyst relations programme Ensuring cross-functional agreement on merchant segmentation and targeting priorities   What we’re looking for We’re looking for product marketers who are creative, driven and looking for a new challenge in a fast growing FinTech organisation. We organise Product Marketing through the three areas described above, and we’re looking for people to join us in each team. We’d love to hear from you if: You have excellent written and communication skills, with the ability to convert complex concepts into clear, engaging messages for internal and external audiences You are self-motivated and driven You enjoy working as part of cross-functional teams to drive consensus You have a passion for gaining insights and translating them into powerful programs You are curious and a rigorous thinker, always probing beyond a simple answer and assuming nothing You have a proven track record of delivering tangible results in product marketing, product management or a relevant marketing role This role would ideally suit someone with product marketing experience in a B2B technology company. However our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.

About us Drive our growth and shape our future. At GoCardless we’re looking to scale from processing £5 billion a year to over £20 billion. Our vision is to create a global connected payments network, making payments simpler on the internet no matter what country you're in or what software you are using. As we expand both domestically and globally, our go-to-market strategy becomes ever more critical, ensuring we’re crafting the right messages, content and user experience for all audiences. We’re looking for an ambitious, innovative and motivated SEO manager to help us drive awareness and new customer acquisition globally through organic search. We’ve built a friendly, collaborative culture where we hire and develop ambitious people that share our desire to do work we can be proud of. We value learning and feedback, and there will be significant scope for you to develop and expand your role as our team continues its rapid growth. The role You will manage the planning and implementation of our SEO strategy globally to introduce GoCardless and Direct Debit to a relevant international audience. You’ll work with our digital marketing team, content team, design team and online acquisition product development team as well as local country marketing and content managers to ultimately deliver a stream of quality leads and customers. You’ll be hands-on, building and implementing international SEO strategies. Your responsibilities will include: Be the subject matter expert on all things SEO related, be it regarding content marketing, website design or the technical aspects of the GC website Build out the GC global SEO strategy and framework and adapt it to local market requirements Work closely with our content marketing, design and product development functions Craft pages and optimising content for search engines Define, develop, and execute SEO strategies to drive qualified organic traffic and conversions in support of overall business KPIs Use analytics tools including GA, Search Console and Tableau/Looker, Bizible to gain a deep understanding of our organic search performance globally Provide regular reporting on KPIs, key trends and insights such as ranking, traffic volumes and engagement Establish a test and learn approach to improve GC rankings and traffic from key search terms through the optimisation of all SEO variables including landing page and content tests, technical considerations Be the advocate for SEO and SEO best practices at GoCardless. Provide organisation-wide education and support for SEO, collaborating with the rest of the team to develop and deliver a consistent measurement framework globally Understand and communicate SEO landscape and the latest trends and innovations in search both globally and locally   The ideal candidate Proven track record of developing a global SEO strategy that has delivered significant impact in terms of high quality traffic and conversions You’ll have experience executing technical SEO projects, where content has been translated or localised for international markets Strong demonstrable understanding of front-end technologies - including valid semantic HTML, CSS and JavaScript essential Solid experience with JavaScript frameworks and technical SEO e.g. React, Angular or Vue Previous experience with React and understanding of progressive web apps strongly preferred You’ll need to have a head for numbers, and show you can easily extract key, actionable insights from the data. Comfortable working on large datasets and proficiency using advanced Excel functionalities You’ve a demonstrable record of assuming ownership and moving quickly to implement ideas Knowledge of foreign languages is beneficial (but not essential) Happy to be hands-on optimising our pages, whether it’s refining our meta data, or rewriting a content piece to improve SEO Lastly but most importantly: passion for GoCardless’ mission and work towards provide our customers the best possible search experience This role would suit someone with an analytical or marketing degree with a minimum of 4 years experience in SEO. We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.

About us GoCardless’ vision is to build a global connected payments network, making payments simpler on the internet no matter what country you’re in or what software you’re using. Today, we help over 35,000 businesses across the UK, Europe, Australia and New Zealand to collect payments, and we’re growing fast. Already in 2018 we’ve opened offices in France and Australia, with another to follow soon in Germany. Our strategic partnerships with market-leading platforms such as Zuora, Xero and Chargebee have been critical to our global success and have allowed us to work with a huge range of organisations: small gyms and scout groups use us to reduce admin; fast growing companies like Funding Circle use us to power their growth; established institutions like The Guardian use us to dramatically reduce failure rates. Our HQ is in London and we’re backed by some of the world’s leading investors including Balderton Capital, Accel Partners, Notion Capital, Passion Capital and Y Combinator.   The Business Operations & Strategy team The mission of the Business Operations and Strategy team is to help GoCardless make high-quality decisions and to translate these decisions into action. We are a small team and report directly into the CEO. As a team, our work is project-based and wide-ranging. Recent priorities have included designing and implementing a customer segmentation, forecasting Revenue and developing a new organisation design. In each case, the team has owned the analysis and then worked closely with key stakeholders (CEO & Management) both to form recommendations and to determine how best to implement them. In some instances, the team also takes direct responsibility for delivering cross-functional programmes, by ensuring that these programmes get into implementation and guiding them to fast and pragmatic execution. The Business Operations and Strategy team is based in our London HQ.   The role As a Transformation Programme Manager, you will report into the Director of Business Operations and Strategy, working closely also with the CEO, CPTO and other members of the Exec team to deliver some of GoCardless’ most critical transformation programmes. On a day-to-day basis, this will include: Scoping programmes, defining workstreams and identifying the right owners for each Creating programme plans, with detailed timelines and deliverables Establishing resourcing requirements (including budgets, sequencing and headcount) Identifying dependencies and adjust sequencing of activities to mitigate against them Establishing programme governance, including meeting cadence and stakeholders Coordinating between different stakeholders and facilitating knowledge sharing Delivering accurate reporting of programme status (including KPIs), resolving issues independently where possible and escalating on a timely basis where it is not Creating transparency about programme status through proactive communication with stakeholders across the business Analysing risks and maintaining a risk register on individual programmes   You should apply if:   You have prior experience of delivering programmes, ideally in a transformation office (knowledge of Lean or Six Sigma would be a plus, but is not a prerequisite) You are comfortable working with programme management software You have excellent attention to detail, but are also able to maintain an overall perspective on programme status You are a structured thinker and able to distil and simplify complex problems You have high confidence, but low ego: able to be assertive and robust in your own judgement but also flexible and responsive to suggestion You are a strong team player and are comfortable collaborating with senior stakeholders across a global organisation You have strong written and verbal communication skills You have strong analytical skills   Our team come from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.  

WorldRemit  is changing the way people send money abroad. We’ve taken something complicated and made it simple.  Tap the WorldRemit App or click our website and your international transfer is made – to a bank account, cash pickup, Mobile Money, or airtime top-up. We send to more than 120 countries and the number is growing all the time. Using WorldRemit is easy because we do the hard bit, connecting hundreds of banks, money agents, mobile operators and payment systems around the world.  These were never designed to work together, but WorldRemit makes it happen. The mission of the  Compliance Department  is to assist in the implementation and oversight of the compliance functions embedded throughout WorldRemit and to carry out its mission with integrity and in accordance with WorldRemit’s legal, regulatory and ethical responsibilities. With 50 + regulatory jurisdictions and a truly global span, compliance at WorldRemit provides many exciting challenges and opportunities for those in the compliance area. The Senior AML Analyst responsible for the analytical functions involved with the daily monitoring of the activities related to Anti Money Laundering (AML) and Counter Terrorist Financing (CTF) compliance programs. Assist management with ensuring compliance with regulations, company policies and procedures through review of high risk reports; monitoring and reviewing data produced by the system to determine if transactions are suspicious in nature; identifying potential higher risk relationships; completing investigative work leading to Suspicious Activity Reports; partnering with personnel as it pertains to AML/CTF/sanctions issues; and remaining current on compliance matters as they relate to AML, Sanctions, CIP, and Due Diligence. The main duties include: Monitoring of initial and on-going Know Your Customers (KYC) requirements. Auditing/Analysis of customer activities, by communicating with customers on the telephone/email to meet the WR ongoing customer due diligence requirements and obligations. Attending to escalations of Sanction Screenings and matches. Escalating any suspicious activity/concerns to the Compliance Officer. Assist with any other Compliance related matters or projects as identified and assigned by the Compliance Officer. Conducting suspicious activity and reputational risk investigations as warranted. Carrying out any other tasks as may be requested from time to time. Requirements: BA/BS or compensating experience in AML and CTF compliance. French or Spanish speaker preferable. Team player adaptable to fast-paced and changing environment. Ability to manage tight processes, with accuracy and attention to detail. Highly disciplined person, self-motivated, and delivery focused. Excellent communication skills both verbal and written. Strong organizational skills. Proficient in MS Office (Access, Excel, Word, PowerPoint and Visio). 

A broad role, this position has two major functions – firstly the regional management of compliance activities across Europe, Middle East and Africa and secondly, the application of compliance principles to support growth across the region. The central feature of this role will involve oversight of regulatory compliance and AML and CTF programmes across the EMEA region and fostering a strong culture of regulatory compliance, AML and CTF awareness. The first major responsibility is to maintain the risk assessments across all programmes. They will ensure compliance at all times with all applicable laws and regulations. The incoming hire will help oversee and manage all Compliance training, record management, current licensing, suspicious activity monitoring, and all exams and audits. Further, they will manage the resolution of issues identified in both the latter. They will also attend to any law enforcement requests. They will partake in reporting, to inform executive management on the status of regulatory compliance. Leveraging the company’s best-in-class practices, they will oversee anti-fraud programmes across the region and roll them out in new countries. This hire will bring an acute prioritisation to the role - the UK/Europe is the most mature part of the region, Africa, with the pre-approval of the South African Reserve Bank, is growing and the Middle East is unexplored; the priority will be to build this out in continental European, African and Middle Eastern markets. Given WorldRemit’s ambitious growth plan to roll out across many of these countries will necessitate applying for licences, there will be an advisory component to this position. This may include flying out to country to represent WorldRemit to central banks and regulatory bodies and maintaining an excellent, ongoing dialogue with them. Additionally a portion of their time will be dedicated to conducting and overseeing correspondent reviews. They will inherit and manage a team of ten and by building it out, create capability which frees them to focus on the more strategic and advisory tasks. The Data Protection Officer will report into this person. Whilst this person will immediately assume the responsibilities of the Money Laundering Reporting Officer, they will separately hire a dedicated MLRO to assume those tasks. This will include supporting licence applications, and proactively understanding the direction of compliance and regulations in target markets to support the latter. It also includes influencing global policies, risk frameworks in terms of onboarding new partners, correspondents and marketing campaigns and marketing campaigns (on consumer and data protection issues). It will be important for this hire to build up strong relationships with the global compliance team, to ensure consistency of processes. They will bring a reputational risk mentality to their daily work and set appropriate processes, including escalation and working with the UK’s Financial Intelligence Unit. They will correspondingly build up strong working relationships with the business continuity team. This hire will strike the right balance between fulfilling all the professional duties of a control function and serving as a counterbalance to business development team, enabling WorldRemit to grow in a sustainable way. Based in London HQ, the role will involve travel across Europe and the Middle East.  Summary of required experience & attributes • Compliance Subject Matter Expertise: Will be steeped in AML/KYC/ /CTF/Consumer Protection best practice and know how to leverage this to enable sustainable growth. Will also understand the compliance governing the consumer finance and foreign exchange industries. Will know how to implement best compliance, audit, and risk assessment practices and resolve outstanding issues. Will be completely familiar with the “three lines of defence” compliance model, as well as conducting correspondent reviews. Familiar with General Data Protection Regulation (GDPR) and Payment Services Directive (PSD2). Able to share and co-create best practice with the broader global compliance team. They may have a recognised compliance diploma. • Broad Geographical Knowledge: Whilst immediately knowledgeable and experienced in the relevant markets, will have broad knowledge of the international compliance landscape. Has the intellectual agility to rapidly learn new laws and regulations in order to ensure compliance in all relevant territories. Will have a holistic understanding of global and regional compliance initiatives. • Execution and Implementation: Will know how to implement best-in-class compliance, audit, and risk assessment practices and resolve outstanding issues, as well as conducting correspondent reviews. Will act as a control function to local management, the business development (partnerships) organisation and WorldRemit at large. • Commercial and Growth Company Mentality: Will be comfortable working in a high-growth environment. Have the commercial acumen to align company goals with compliance best practice. Will be proactive in engaging with regulators in new countries. Able to advise on all compliance aspects and escalate issues accordingly. They will be able to support all other aspects of applying for and maintaining in country licences. • Gravitas, People and Stakeholder Management: Has the gravitas to represent the firm at the highest levels within regulatory bodies, banks and governments in target countries. Will attract talent and build a team over time. Will act as a control function and a highly-trusted advisor to local management, the partnerships organisation and WorldRemit at large. Will be able to interact and create presentations for a wide variety of stakeholders internally (including but not limited to members of the product, legal, finance and customer service teams) and externally. • Cultural Fit: WorldRemit is deeply proud of its goal to disrupt an incumbent industry, create commercial success and fulfil a broader social mission. The company is known for its low ego culture, and its high intellectual bar. This hire will bring exceptional subject matter expertise and judgement to the role and have natural gravitas in high-level discussions.

About WorldRemit WorldRemit is changing the way people send money abroad. We’ve taken something complicated and made it simple.  Tap the WorldRemit App or click our website and your international transfer is made – to a bank account, cash pickup, Mobile Money, or airtime top-up. We send to more than 110 countries and the number is growing all the time.  Using WorldRemit is easy because we do the hard bit, connecting hundreds of banks, money agents, mobile operators and payment systems around the world.  These were never designed to work together, but WorldRemit makes it happen.  Our customers love us: 690,000 Likes on Facebook and a 5* rating on Trustpilot.  The industry is also excited about WorldRemit: Accel Partners (an early backer of Facebook and Spotify) invested $40 million and we’re a member of TechCity UK’s prestigious FutureFifty.  The journey is just beginning.  We believe in faster, simpler, lower-cost money transfers.  That means building beautiful products and better services for our customers.  Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen.   This role is responsible for the analytical functions involved with the daily monitoring of the activities related to the regulatory compliance programs. Assist management with ensuring compliance with regulations, Company policies and procedures through review of high risk reports; monitoring and conducting risk assessments; partnering with personnel as it pertains to regulatory compliance issues; and remaining current on compliance matters as they relate to privacy, consumer complaints, marketing, etc.  The main duties include:   Review consumer complaints for systemic problems. Review marketing material and practices. Research new compliance changes. Monitor compliance with current compliance policies and procedures. Escalate issues to the Country Compliance Officer with results of research. Liaise closely with the Director of Customer Service to ensure appropriate practices. Monitor public presence of WorldRemit for compliance. Assist in the coordination and support of compliance audits and examinations. Manage the resolution of compliance issues. Providing assistance in training associates on the Company’s compliance policies and procedures. Performing routine daily tasks—reviewing reports, preparing necessary correspondence, and participating in department projects. Carrying out any other tasks as may be requested from time to time. Requirements:   BA/BS or compensating experience in compliance. Team player adaptable to fast-paced and changing environment Ability to manage tight processes with accuracy and attention to detail Highly disciplined person, self-motivated, and delivery focused. Excellent communication skills both verbal and written Strong organizational skills Proficient in MS Office (Access, Excel, Word, PowerPoint and Visio)

About WorldRemit WorldRemit is changing the way people send money abroad. We’ve taken something complicated and made it simple.  Tap the WorldRemit App or click our website and your international transfer is made – to a bank account, cash pickup, Mobile Money, or airtime top-up. We send to more than 110 countries and the number is growing all the time. Using WorldRemit is easy because we do the hard bit, connecting hundreds of banks, money agents, mobile operators and payment systems around the world.  These were never designed to work together, but WorldRemit makes it happen. Our customers love us: 690,000 Likes on Facebook and a 5* rating on Trustpilot.  The industry is also excited about WorldRemit: Accel Partners (an early backer of Facebook and Spotify) invested $40 million and we’re a member of TechCity UK’s prestigious FutureFifty. The journey is just beginning.  We believe in faster, simpler, lower-cost money transfers.  That means building beautiful products and better services for our customers. Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen.   POSITION: Compliance Licensing and Partnership Manager   REPORTING TO : Group Compliance Director The role is responsible for the development of initial compliance training, recordkeeping, monitoring, and analytical tasks involved with regulatory compliance, Anti Money Laundering (AML), and Counter Terrorist Financing (CTF) as WorldRemit expands into new send markets and services. This role will work on a cross functional team to deliver the initial compliance documents for our licensing activities, implement the compliance control framework at initiation, and onboard the compliance officer for that country. The main duties include: Management of country Regulatory compliance: Conduct initial compliance training; Collate and provide risk assessment analysis; Manage record management, exam and audit, and money transmitter license registration program requirements; Research requirements for money transmission licensure Develop the initial Compliance and AML programs, policies, and procedures which comply with those requirements and keep to the group standard where possible; and Implement the initial Controls. Resolve outstanding issues identified in the application process; and Report to the Group Compliance Director on the status of regulatory compliance. Management of country AML and CTF programs: Conduct initial compliance training; Collate and provide risk assessment analysis; Initiate the day-to-day monitoring for suspicious activity; and Initiate the initial CIP/KYC/CDD controls. Assure compliance with Country laws, regulations, and Company policy and procedure. Initiate the governance committees within new legal entities consistent with group standards. Manage the compliance, AML, and CTF due diligence assessments of new services. Project manage the roll out of new services across the groups compliance departments to assure that control frameworks are updated. Carrying out any other tasks as may be requested from time to time. Summary of required experience & attributes: Compliance Subject Matter Expertise: Will be steeped in AML/KYC/ /CTF/Consumer Protection best practice and know how to leverage this to enable sustainable growth. Will also understand the compliance governing the Money Service Business and foreign exchange industry. Will know how to implement best compliance, audit, and risk assessment practices and resolve outstanding issues. Will be completely familiar with the “three lines of defence” compliance model, as well as conducting correspondent reviews. Able to share and co-create best practice with the broader global compliance team. They may have a recognised compliance diploma.   Broad Geographical Knowledge: Whilst immediately knowledgeable and experienced in the relevant markets, will have broad knowledge of the international compliance landscape. Has the intellectual agility to rapidly learn new laws and regulations in order to ensure compliance in all relevant territories. Will have a holistic understanding of global and regional compliance initiatives.   Execution and Implementation: Will know how to implement best-in-class compliance, audit, and risk assessment practices and resolve outstanding issues, as well as conducting correspondent reviews. Will act as a control function to local management, the business development (partnerships) organisation and WorldRemit at large.   Commercial and Growth Company Mentality: Will be comfortable working in a high-growth environment. Have the commercial acumen to align company goals with compliance best practice. Will be proactive in engaging with regulators in new countries. Able to advise on all compliance aspects and escalate issues accordingly. They will be able to support all other aspects of applying for and maintaining in country licences.   Gravitas, People and Stakeholder Management: Has the gravitas to represent the firm at the highest levels within regulatory bodies, banks and governments in target countries. Will act as a control function and a highly-trusted advisor to local management, the partnerships organisation and WorldRemit at large. Will be able to interact and create presentations for a wide variety of stakeholders internally (including but not limited to members of the product, legal, finance and customer service teams) and externally.   Cultural Fit: WorldRemit is deeply proud of its goal to disrupt an incumbent industry, create commercial success and fulfil a broader social mission. The company is known for its low ego culture, and its high intellectual bar. This hire will bring exceptional subject matter expertise and judgement to the role and have natural gravitas in high-level discussions.

As the  Business Development Manager,  you’ll be responsible for the full sales cycles of our Financial Enterprise solution for the UK market, which a new focus market. You’ll be selling to CFO’s / corporate finance teams at mid-size and large enterprise accounts in the UK. YOU WILL First year Based on a quarterly targets, sell our solution towards new corporate clients in the UK Manage the full sales cycle from A (Acquisition) to C (Closing) Work on leads provided by our partners (private equity firms, financial advisory firms and banks) Go to seminars / events to generate more leads and increase visibility Actively contribute to and implement the sales strategy After the first year, there are two growth paths Expand to other West-European countries OR lead a global sales team LOOKING FOR SOMEONE WITH: Several years of commercial experience in complex software, preferably with sales cycles of 6-12 months Previous experience of selling to C-levels Experience with Treasury, Working capital management, Cash Management or financial software Experience with selling to CFO’s & corporate finance teams is a plus Entrepreneurial mindset Fluency in English WORKING AT CASHFORCE Be part of a successful, enthusiastic and inspiring team in a fast-growing scale-up facing the international roll-out phase Receive an attractive remuneration package (Fixed Salary + Commission based) Expand your worldwide Network

We’re looking for an empathetic problem-solver, experienced in interactive product design, to help us deliver the best banking experience possible. We’re building a bank for and with our users. A product that’s fair, transparent and a pleasure to use. We see ourselves as something more than a typical current account: we’re setting out to solve all the problems that exist around your financial life in a coherent, meaningful and delightful way. You’ll be working on a product that is a part of day to day life for more than 1,000,000 people already, and your work here will shape the way that people interact with their finances. Help us evolve Monzo’s product, from the Android and iPhone apps to our web properties and all the cool stuff we have ahead. Projects you could work on: Features for Monzo's iPhone and Android apps, such as money pots, overdrafts, integrations and budgeting. Taking  Monzo.me  to the next level. Monzo’s marketplace. We want Monzo to be the financial hub of your life, and something this ambitious requires a lot of good design. You’ll be part of the  design team : we are a horizontal team within Monzo so we work closely with other teams to frame problems, help them to define the right solutions and ultimately ship great software. As a team we’re small (considering the whole company is more than 350+ people) so each of us really has a lot of impact on how Monzo  looks and works . This post by Zander  gives a good idea of how any given week at Monzo looks for a product designer. We use Sketch for all our UI work, Adobe After Effects for animations and Adobe Illustrator for, well, illustrations. The rest of the stack are the usual suspects: Marvel and Principle for prototyping and GitHub for storage and version control. We’re quick to adopt better tools and processes, so you’ll be more than welcome to contribute all the good practices you’ve used before. You should apply if: You value collaboration and are at your best when you’re part of a team. You understand that good design is not about trends but is built on top of principles and tradeoffs. You make well-reasoned design decisions. You love making beautiful visuals but it’s not what drives you. What drives you is delivering great experiences and solving problems. You have empathy for customer needs, but can also consider technical constraints and business goals. You’re excited about scaling products and want to help us reach one billion users. You’re passionate about inclusive design and accessibility, and you’ll design with all our users in mind (not just the ones that look like our team). You can show us a portfolio with detailed examples of beautiful interaction design. Sketch is your tool of choice. If you are good at AE or any other motion design tool we’ll love you even more. You are flexible; we’re a young startup and you’ll be designing lots of fun things. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance.  We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.

We’re looking for an empathetic leader to help us build and grow the best design team in the world We’re working for and with our users to build a bank that’s fair, transparent and a delight to use. You’ll be working with a team designing a product that’s part of day to day life for more than a million people already, and your work here will help us scale much further, ensuring a high bar of quality for design and a focus on solving user problems as we grow. Help us evolve Monzo’s product, from the Android and iPhone apps to our web properties and all the cool stuff we have ahead. How you'll contribute: Manage designers who work embedded in independent product squads, working on all the surfaces that make up a user’s experience with Monzo. Collaborate with your peers in leadership within Product, Engineering and Data Science to define a strategic vision for what we build, helping focus on solving user problems. Help set clear development goals for your team, and regularly check in on progress. Help designers define their career paths, identify opportunities and level up to do the best work of their lives. Hire and develop more managers and designers as we grow. Represent us publicly in the ways that feel natural to you: writing, speaking, or running events in order to share what we do. You should apply if: You’ve managed designers before! You’re passionate about developing designers’ skills and careers. You inspire and motivate people to do their best work. You know how to grow and hire new leaders. You’re product-minded and intensely customer-focused. You care about design all the way from a strategic level down to design details and getting the pixels right. You’re a skilled communicator and know how to work with independent teams. You know how to balance quick wins and bigger, more impactful pieces of work. You love change and know how to manage it. We’ve gone through several phases of growth at Monzo, and we’re about to go through several more. It’s thrilling and a bit unpredictable, and we like it that way. Join us! We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance.  We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.

We're looking for a curious, adaptable Data Scientist to join the data team at Monzo who is excited to help build the best bank account in the world. You'll have the opportunity to analyse, build, deploy and improve the machine learning systems that delight our customers and help our customer support agents to operate swiftly and efficiently. About Monzo At Monzo, we're building a bank that is fair, transparent and a delight to use. We’re growing extremely fast and have over a million customers in the UK, with over 60,000 new people joining every month. We’ve built a product that people love and more than 80% of our growth comes from word of mouth and referrals. We are looking for people who are passionate about changing the way the industry works and who share our values. We believe in an open, transparent, highly diverse working environment where everyone is empowered to make changes. Following Stripe’s example , all emails in the company are available for everyone to explore, and we discuss everything in Slack channels which are accessible by everyone in the company. You can see more about our plans on our public product roadmap , and sneak peeks of upcoming features in our community forum . The data team The data team's mission is to Enable Monzo to Make Better Decisions, Faster This mission encompasses three major areas of work: (1) product analytics, to help teams understand our customers and improve our app (2) domain analytics, to support teams who are working in specific banking disciplines (e.g., lending, finance, and financial crime), and (3) machine learning, where we design and build system that automate decisions across Monzo. While we take a flexible approach and frequently help each other across these areas, we each have one domain that is our primary focus. For this role, we are looking for a Data Scientist who will focus on machine learning . The machine learning sub-team partners with teams across all of Monzo to design, build, and experiment with machine learning systems that help them achieve their goals. For example, see our recent work with related articles in the app help screen , and the approach we took when building the help screen's search algorithm . This sub-team is currently two Data Scientists and one backend Engineer. The role You’ll be the third Data Scientist to focus on machine learning, working with many teams across Monzo to help them to design, build, analyse, and experiment with machine learning systems that make use of the data we gather. We organise our machine learning projects into three distinct phases; you'll spend your time doing all three: Explore. We use BigQuery and Jupyter Notebooks to analyse data and design machine learning models for offline evaluation. For example, we are investigating machine learning powered assistants for our customer operations team, classifiers to detect financial fraud, and NLP models to improve the app's help screen. Launch. We build Python micro services and cron jobs to put promising machine learning models into production. We are actively working on automating as much of this step as possible: our goal is for any Data Scientist to be able to deploy a promising new model to production in less than a day. Iterate. We run A/B tests in partnership with other teams and analyse the results. Based on outcomes, we may decide to roll the model out to every customer or to explore improvements to the model for further testing. What’s special about data & machine learning at Monzo? Autonomy. We believe that people reach their full potential when you can remove all the operational obstacles out of their way and let them run with their ideas. This comes together with a strong sense of ownership for your projects. At Monzo, you will get full access to our data and analytics infrastructure. When you discover something interesting, there is nothing stopping you from exploring and implementing your coolest ideas. Cutting-edge managed infrastructure. All our data infrastructure lives on the Google Cloud Platform, so you don't need to spend your time configuring or managing clusters, databases, etc. If you want to train a Machine Learning model faster, just spin up a compute engine instances and submit a job from your local machine, no DevOps skills required. Automation. We aim to automate as much as we can, so that every person in the team can focus on the things that humans do best. As with all data science work, there’s some analysis and reporting, and as much as possible we encourage self-serve access to our data through Looker. You should apply if: What we’re doing sounds exciting, and you can’t wait to explore our data You're impact driven and eager to have a real positive impact on the company, product, users and very importantly your colleagues as well You have a self-starter mindset; you proactively identify issues and opportunities and tackle them without being told to do so You're a team player whom your colleagues can rely on You have a solid grounding in SQL and Python, and are comfortable using them every day You’re happiest exploring data, designing and evaluating machine learning models and seeing these projects all the way through to production You're excited about the potential of machine learning and can communicate those ideas to colleagues who are not familiar with the domain You’re adaptable, curious and enjoy learning new technologies and ideas Logistics We can help you relocate to London and we can sponsor visas. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. Our interview process typically consists of a 30 minute initial phone screen, a take-home test, and a half-day on-site interview. We promise not to ask you any brain teasers or trick questions, and we won't make you code on a whiteboard

We're looking for a Data Engineer excited to help build the best bank account in the world. You'll have the opportunity to build and improve a world class data analytics platform to shape the future of what’s possible with our data. At Monzo, we're building a bank that is fair, transparent and a delight to use. We’re growing extremely fast and have over a million customers in the UK, with over 60,000 new people joining every month. We’ve built a product that people love and more than 80% of our growth comes from word of mouth and referrals. Our Data team 's mission is to Enable Monzo to Make Better Decisions, Faster At the core of this mission sits our data platform. We're great believers in powerful, real-time analytics and empowerment of the wider business. Every engineer at Monzo is responsible for collection of relevant analytics events from their microservices. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives data scientists the head space to focus on more impactful business questions and analyses. Our vision is to enable analysts to go from a raw events log to a robust data model to an valuable insight autonomously without relying on any other team. And we need you to help us design and implement an environment in which they can do so efficiently and safely. As part of your role, you'll: Work closely with data analysts, engineers and product manager to understand data needs across the business Build systems and tools which allow teams of analyst to create custom data models efficiently and safely Build data expertise and come up with ways of how we can use technology to ensure data quality (be it in databases or in Looker) in a scalable way Integrate new data sources into our data warehouse Design, build and launch new data pipelines in production Define and manage SLAs for the main datasets which the whole company relies on Educate analysts and data scientist on data modelling design principles and best practices Our technology stack: At Monzo you will get to work with a lot of exciting new technology. We rely heavily on the following tools and technologies: Go to write our application code Python for data science Cassandra for most persistent data storage Bigquery for events storage and analytics queries Kafka for our asynchronous message queue Kubernetes and Docker to schedule and run our services AWS for most of our backend infrastructure Google Cloud Platform for all of our analytics infrastructure You should apply if: What we’re doing here at Monzo excites you! You're impact driven and eager to have a real positive impact on the company, product, users and very importantly your colleagues as well You have a self-starter mindset; you proactively identify issues and opportunities and tackle them without being told to do so You’re comfortable working in a team that deals with ambiguity every day You have a strong background and data and analytics engineering and experience building analytics data sets You’re keen to learn more about new technologies You have solid SQL and Python skills plus ideally some experience with strongly-typed languages (e.g. Go, Java, Scala...)

We're looking for an Analytics Manager in operations excited to help build the bank of the future. You'll have the opportunity to grow and develop a world class operations analytics team which has a real impact on your colleagues and on millions of users. At Monzo, we're building a bank that is fair, transparent and a delight to use. We’re growing extremely fast and have close to a million customers in the UK, with over 80,000 new people joining every month. We’ve built a product that people love and more than 80% of our growth comes from word of mouth and referrals. Our Data discipline's mission is to Enable Monzo to Make Better Decisions, Faster We have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives data analysts the head space to focus on more impactful business questions and analyses. Where we can, we operate cross-functional squads where every data analyst is a member of a central data discipline and is fully embedded into a business operations team (e.g. Risk, Customer Support, Complaints, Financial Difficulties etc.) As part of your role, you'll: Grow and develop a discipline of exceptional data analysts who are embedded into various operational business teams Apply your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with our products and how we can operated more effectively and more efficiently Guide and enable business operations teams to measure things that matter Liaise with engineers to keep making sure we collect the right data to produce relevant business insights You should apply if: What we’re doing here at Monzo excites you! You have people mentoring/developing experience in formal or informal capacity and you really enjoy that part of the job You're impact driven and eager to have a real positive impact on the company, product, users and very importantly your colleagues as well You're commercially minded and can put numbers into business perspective You’re as comfortable getting hands-on as taking a step back and thinking strategically You have a self-starter mindset; you proactively identify issues and opportunities and tackle them without being told to do so You're a team player whom your colleagues can rely on You have solid grounding in SQL and preferably Python Nice to haves: You have multiple years of analytics experience, preferably in a fast moving tech company

We're on a mission to make money work for everyone, and to do this we need to grow our amazing customer support team. We’re looking for smart, people focused Team Leaders (internally known as Squad Captains) to lead our Customer Operations (COps) squads to continue delighting our customers. Our  customer operations  team is at the heart of Monzo: every person in this team not only cares about our customers’ problems, but is empowered to solve them quickly and with minimal fuss. We work in small squads of 8-10 people, who are spread over different offices and time periods. As a Squad Captain, you have two main focuses: Making sure our customers are happy and satisfied, and their issues are fixed quickly and completely: This will involve organising people around you and taking quick action when you see a problem coming – whether it's helping to build scalable processes that are fit for purpose, supporting a training need, or addressing something going wrong. Helping each member of your team with their personal and professional development, listening, guiding them through hard times and celebrating their successes. What will you be doing day-to-day? Instilling a strong customer-centric culture and making sure everyone stays focused on what really matters: helping our customers with their personal financial lives Coaching and supporting your team to achieve their personal, professional and performance goals Empowering others to spot opportunities to make a difference to customers and Monzo’s ways of working Helping your team with the most difficult queries and building their knowledge around complex issues Regularly reviewing the quality of your team’s customer interactions to identify areas of potential improvement, both individually and structurally Motivating your squad – we're growing fast and need to make sure COps stay engaged during challenging periods of demand. Your working life The salary for this role is around  £27k plus all Monzo team members also get share options as part of their package – read more about what this means  here . You’ll be working from our office in Cardiff, Monday to Friday, with some weekend work based on business need. Day time shifts start between 7am-12pm, on a rotational basis, and we’ll try to accommodate your other commitments. To be a great squad captain, you'll need to know the ins and outs of the Customer Operations job. So you'll start off as a frontline support daytime COp making sure you’re fully trained (based on your individual needs). When you’re fully versed with all things COps you'll then start the Squad Captain role. You should apply if: you've ideally directly line-managed successful teams of 8-10 people to achieve their goals you've worked in a customer-centric role you have experience motivating teams working on on-going operational work you're a UK resident (as in, you live in the UK for at least 6 months of the year) you have the right to work in the UK you're comfortable using a laptop The interview process The interview process will be 30-minute phone call, a practical exercise, and two consecutive one-hour interviews (from our office in Cardiff). If successful, you'll join a growing team of customer operations specialists who, with the help of our exceptional engineers, designers, product people, and banking experts, are on a mission to change banking forever.

We're looking for smart, empathetic people to join our Customer Operations (COps) team in our Cardiff office. We're on a mission to make money work for everyone, and to do this we need to grow our amazing customer support team. COps are the heart of Monzo You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of Monzo, and the main way our customers communicate with us. We want to delight our customers in any way possible. It can be something small like wishing someone a happy birthday. Or something bigger, like cycling a new bank card over to someone who needs it urgently. What will you be doing day-to-day? Identifying customers who are in vulnerable situations and helping to figure out what steps we can take to support them. Working closely with our financial crime team to act as the first line of defence to help spot and investigate trends. Being the first port of call for customer complaints to make sure that they're treated fairly and can share their thoughts and concerns. Investigating and make decisions about payments made on stolen cards, as well as looking into scam websites. Dealing with tricky payments-related queries; investigating missing transfers and Direct Debits, helping manage the customers who are switching to Monzo. Supporting other members in the team by being a point of escalation for other COps and mentoring new joiners. After you're fully comfortable helping our customers, you'll have the opportunity to expand your knowledge in the various other areas of the Customer Operations team. This could range from helping our Calls and Social Media team to spending time with our financial crime specialists! Your working life The salary for this role is up to £22,750 a year (£11p/h) plus additional allowance for working anti-social hours . All Monzo team members also get share options as part of their package – read more about what this means  here . You’ll be working from our Cardiff office, Monday to Friday, and you'll need to work 2 weekend days in every 4 week period. This position is available on a  full-time  or  part-time basis. You should apply if you: care deeply about delighting our customers are a UK resident (live in the UK for at least 6 months of the year) have the right to work in the UK are comfortable using a laptop are over 18 years old If you're planning to do any working from home, you'll also need: a quiet and private home working space a solid internet connection (download speed- 5mbps; upload speed - 1mbps) The interview and on-boarding process The next planned assessment day is on: Wednesday 12th December (London) (These are the last assessment dates before the end of the year, but there'll be more dates in January too!) If you're successful, we’ll send you a take-home task, and if you ace that we’ll invite you for a half-day assessment. You’ll have some one-on-one interviews and a collaborative task with a small group of other candidates. If all goes well, you'll join our small but growing team on a mission to make money work for everyone! You'll spend your first two weeks in training (Monday-Friday) between 09:00-18:00, and we'll give you all the tools and training you need. You need to be available full time in Cardiff for the first week, but we can be a bit more flexible to fit your circumstances in the second week, if you've got caring or studying commitments for example. Please let us know if you'd need any adjustments to make this work. 

We're looking for a curious, adaptable Workforce Planning Manager to join the Customer Operations team at Monzo. You'll have the chance to help us plan how we grow our customer support operations to support millions of customers. You’ll be an expert in managing supply and demand and will help us understand how many people we need to hire in the context of explosive growth. You’ll have done a job like this before and be able to apply this perspective to the problems we’re currently solving. Your team You'll be a member of The Planning team. Our Planning Team work at the intersection of the Customer Operations and Scalers Teams. The Customer Operations Team looks after our lovely customers - they're a crucial link between Monzo and our users. They help people manage their money, solve their problems, and listen to their feedback on our features. The Scalers team makes sure we can support Monzo’s rapid growth through running a variety of optimisation projects for Customer Operations. The role As part of the Planning Team you'll help us make decisions on how we can best meet customer demand. You’ll work closely with the people responsible for scheduling and hiring to make sure we’re always making well informed decisions and can plan ahead. You’ll help us with the following questions and challenges: How do we know how many people we need to hire whilst we’re growing rapidly? What will customer demand look like when we’re rolling out new product features every week and how do we plan for that? How do we manage staff holidays to make sure we can always meet customer demand and also give enough flexibility to people who work at Monzo? Which shifts do we hire for to provide a delightful and swift service to our customers 24/7? How do we forecast accurately when our product is getting more complex and our team is continually growing? How do we plan for operating across multiple continents and time zones, with customers speaking many different languages? How do we keep all the stakeholders across the company well informed, e.g. the hiring team? What do we do when we don’t get our planning right What is special about Customer operations at Monzo? We care about our customers deeply and we are building a world class team to provide the best customer experience we can. We also wrote a blog about how we are gearing up to support 1 billion customers. You will be part of the team that will help us make it happen! You should apply if: You’ve got practical experience in Workforce Analysis, or Financial Planning and Analysis You have grounding in SQL and preferably Python You pro-actively identify issues, and enjoy tackling them and coming up with your own solutions You’re comfortable getting hands-on and taking a step back to think strategically You're used to working as part of a team You’ve got experience of managing multiple stakeholders with competing priorities What we’re doing here at Monzo excites you! Contact centre experience would be ideal, but not essential Logistics This role is based at our office in London We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance Our interview process consists of a 30-minute phone interview, a take-home test, and a two hour on-site interview. We promise not to ask you any brain teasers or trick questions!

We're building the best possible bank for a billion customers, and to do this we need to grow our amazing customer support team. We’re looking for smart, people focused Team Leaders (internally known as Squad Captains) to lead our Customer Operations (COps) squads to continue delighting our customers. Our customer operations team is at the heart of Monzo: every person in this team not only cares about our customers’ problems, but is empowered to solve them quickly and with minimal fuss. We work in small squads of 8-10 people, which are spread over different offices and time periods. As a Squad Captain, you have two main focuses: Making sure our customers are happy and satisfied, and their issues are resolved quickly and completely: This will involve organising people around you and taking quick action when you see a problem coming - whether it is helping to build scalable processes that are fit for purpose, supporting a training need, or addressing something going wrong. Helping each member of your team with their personal and professional development, listening, guiding them through hard times and celebrating their successes. What will you be doing day-to-day? Instilling a strong customer-centric culture and ensuring everyone stays focussed on what really matters: helping our customers with their personal financial lives Coaching and supporting your team to achieve their personal, professional & performance goals Empowering others to spot opportunities to make a difference to customers and Monzo’s ways of working Helping your team with the most difficult queries and master their knowledge around complex issues Regularly reviewing the quality of your team’s customer interactions to identify areas of potential improvement, both individually and structurally Motivating your squad; we are growing rapidly and need to ensure COps remain engaged during challenging periods of demand. Your working life The salary for this role is around  £27k (pro rated) plus additional allowance for working anti-social hours . All Monzo team members also get share options as part of their package - read more about what this means  here . This position is available on a  full-time  or  part-time basis  (at least three days covering Saturday, Sunday and 1-3 weekdays), and we're hiring for both day time and evening roles. Day time shifts start between 7am-12pm on a rotational basis, and evening shifts begin at 3pm, but we’ll always try to accommodate your other commitments. You will be based remotely or from one of our offices, depending on your preference. In order to be a great squad captain, you'll need to know the ins and outs of the Customer Operations job. So you'll start off as a frontline support daytime COp ensuring you’re fully trained (based on your individual needs). When you’re fully versed with all things COps you will then start the Squad Captain role. You should apply if: You have ideally directly line-managed successful teams of 8-10 people to achieve their goals You have worked in a customer-centric role You have experience motivating teams working on ongoing operational work Are a UK resident (live in the UK for at least 6 months of the year) Have the right to work in the UK Are comfortable using a laptop The interview process The interview process will be 30-minute phone call, a practical exercise, and two consecutive one-hour interviews (from our office in Cardiff). If successful, you'll join a growing team of customer operations specialists who, with the help of our exceptional engineers, designers, product people, and banking experts, are on a mission to change banking forever.

We’re looking for someone proactive, technically-minded and great at communicating to help us manage our connections with card schemes. Initially, we’d like you to focus on our relationship with our main card scheme but your role might expand to cover other payment schemes too. As we push to become our customers’ main accounts, we’re looking for someone who’s had experience with one of the main UK card schemes to own our relationship(s) with them and to provide the knowledge and guidance needed for us accomplish our goals. Our connections to, and relationships with, card and payment schemes are absolutely critical to our success. You’ll play a huge role in ensuring that Monzo can become the financial control centre for a billion people, and you’ll have the opportunity to learn about non-UK payment and card schemes as we expand internationally in future. You’ll join our Payment Operations team, who manage our relationships with the various schemes, card providers and banking partners. They work closely with our Payments Engineering team, providing the technical capabilities and who are responsible for building our core banking system and maintaining connections to the various payment schemes (Mastercard, Faster Payments, Bacs etc). You will be responsible for: Being the first point of contact for any card scheme in every situation Relating our requirements and the decisions we make to third parties, and the converse Managing the card schemes around any incidents that occur: either working with them after an incident has occurred, or managing them during the incident itself Take the lead in projects that involve our card scheme(s): expanding into new countries (e.g. US), new chip designs etc. Maintaining our card scheme, day-to-day: merchant acceptance issues, data reporting etc. Keeping us up to date with any important changes (fees, software, regulation) in the card/payment schemes Building strong relationships with the relevant external people and teams at the scheme(s) You should apply if: You have worked at or with one of the UK card schemes in the past You have an understanding of how these schemes work in detail, and what it takes for us to get connected on a technical level You have experience managing multiple successful, important projects concurrently and are comfortable with regular context-switching and ambiguity You are an excellent communicator, both verbally and in writing You’re great at building strong, effective relationships and able to get the most out of third parties for Monzo Logistics The application process consists of a short phone interview, followed by a practical written exercise with a follow up call, and a couple of on-site interviews at our office in London. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can – whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics. Competitive salary plus   stock options  and other benefits.