166 jobs found in united kingdom

Job description Founded in 2011, the Bitfury Group is the world’s leading full-service blockchain technology company and one of the largest infrastructure providers in the cryptocurrency ecosystem. Bitfury delivers the software and hardware solutions necessary for businesses, governments, organizations and individuals to securely move assets across the blockchain. The purpose of the role is to extend global hardware product management department with marketing expertise. Responsibilities Get deep knowledge of HW portfolio, including product development plans, product features and benefits, competitive landscape, etc. Develop value proposition and competitive advantages Provide insights to marketing team and conduct regular alignments In collaboration with marketing and product managers develop marketing plans for HW portfolio (from ASICs to datacentres) Participate in development of creative concepts, ensure alignment to business goals...

We're looking for someone with a deep understand of how transaction disputes work to come in and lead our disputes function. You should apply if you have experience running dispute teams, and are excited about how technology can be used to improve both the customer experience and operational management of disputes.  You will lead a squad within the broader Financial Crime team, defining our approach to transaction disputes in the UK and elsewhere. 🚀 The key focus of role will be: Optimisation:  Looking at ways we can redesign the disputes process to have a great service, handled efficiently and quickly, against a compelling vision meeting Monzo’s award winning service expectations Leadership:  Effectively managing a squad of Analysts, motivating the team to excel in their roles and developing the careers of those you manage Data-driven:  Interpreting data confidently and using this information to suggest improvements for the disputes...

At Monzo, we want to make money work for everyone. As we grow in customers, product lines and countries, we want are looking for people to help ensure that we are always building to handle scale and are resilient.  As a Tech Governance and Resilience Manager, you will work to specifically help the engineering team, identifying and manage risks across the company and be a trusted partner to business leads, product managers, engineers and our award winning customer service teams.They will turn to you for guidance on how to ensure we are not only compliant with regulations, but fostering a culture of rigorous thinking and careful controls that distinguish us in both banking and technology. This role would offer you the opportunity to get to know different parts of the business and make you a trusted advisor to our leadership team and our Board. This role falls within the first line of defence.  To succeed, you should be able to navigate the regulatory landscape,...

We’re looking for an experienced, people focused Customer Operations Quality Assurance Manager to ensure our customers are treated fairly and receive awesome standards of service at all times. At Monzo, we believe there’s a better way to do banking We really care about providing a phenomenal experience for our customers, and we want to be the best possible bank without getting stuck in the old ways of doing things, or trying to duplicate quality assurance  frameworks seen in other banks. We’re at the start of our journey to serve a billion customers We’ve made some good progress so far! We now have more than 500 staff, over a million lovely customers and a full UK banking licence. We have a current account and overdraft, and lots more   planned . We need to deliver delightful experiences that treat customers fairly Reporting to one of our Squad Directors, the successful candidate will lead the Quality Assurance (QA) team...

We’re looking for an empathetic leader to help us build and grow the best design team in the world  We’re working for and with our users to build a bank that’s fair, transparent and a delight to use. You’ll be working with a team designing a product that’s part of day to day life for more than a million people already, and your work here will help us scale much further, ensuring a high bar of quality for design and a focus on solving user problems as we grow. How you'll contribute: Manage designers who work embedded in independent product squads, working on all the surfaces that make up a user’s experience with Monzo. Collaborate with your peers in leadership within Product, Engineering and Data Science to define a strategic vision for what we build, helping focus on solving user problems. Help set clear development goals for your team, and regularly check in on progress. Help designers define their career...

We're looking for detail-oriented, empathetic problem solvers to join our remote Customer Operations (COps) team. At Monzo, we’re building a new kind of bank. One that lives in your smartphone and helps you take control of your money. We're on a mission to make money work for everyone and to do this we need to grow our amazing customer support team to make sure every customer gets access to 24/7 customer support through our app and on the phone.  🚀 COps are the heart of Monzo  ❤️ You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of Monzo, and the main way our customers communicate with us. We want to delight our customers in any way possible. It can be something small like wishing someone a happy birthday. Or something bigger, like cycling a new bank card over to someone who needs it urgently. What will you be doing day-to-day?  💬 Providing the best customer...

We’re looking for an empathetic leader to help us build and grow the best design team in the world  We’re working for and with our users to build a bank that’s fair, transparent and a delight to use. You’ll be working with a team designing a product that’s part of day to day life for more than a million people already, and your work here will help us scale much further, ensuring a high bar of quality for design and a focus on solving user problems as we grow. How you'll contribute: Manage designers who work embedded in independent product squads, working on all the surfaces that make up a user’s experience with Monzo. Collaborate with your peers in leadership within Product, Engineering and Data Science to define a strategic vision for what we build, helping focus on solving user problems. Help set clear development goals for your team, and regularly check in on progress. Help designers define their career...

Internally known as Squad Captain Manager. We’re looking for an experienced Senior Customer Support Manager who has developed, supported and inspired leaders. You will be an empathetic, strategic leader to support our distributed Squad Captains and Customer Operations (COps) team. Our  customer operations  team is at the heart of Monzo Every person in this team cares about our customers’ problems and is empowered to solve them quickly and with minimal fuss. We work in small squads of 8-10 people, which are split between communication channels and time periods. Some squads specialise in social media responses, helping customers over the phone or responding via in-app chat. As Squad Captain Manager, you’ll provide support and leadership Each Squad Captain supports and coordinates the work of their team members. You’ll directly manage and support our distributed Squad Captains so they can meet their personal and professional development...

We’re looking for an empathetic problem-solver, experienced in digital product design, to help us deliver the best banking experience possible. We’re building a bank for and with our users. A product that’s fair, transparent and a pleasure to use. We see ourselves as something more than a typical current account: we’re setting out to solve all the problems that exist around your financial life in a coherent, meaningful and delightful way. You’ll be working on a product that is a part of day to day life for more than a million people already, and your work here will shape the way that people interact with their finances. This post by Zander  gives a good idea of how any given week at Monzo looks for a product designer. You might be designing new iterations for the iPhone and Android apps. Or helping to improve growth and virality. Maybe you'll be embedded in marketing to take care of our web. Or you might create new lending features...

We're looking for detail-oriented, empathetic problem solvers to join our Customer Operations (COps) team working Friday night, Saturday night and Sunday night team based remotely. At Monzo, we’re building a new kind of bank. One that lives in your smartphone and helps you take control of your money. We're on a mission to make money work for everyone and to do this we need to grow our amazing customer support team to make sure every customer gets access to 24/7 customer support through our app and on the phone.  🚀 COps are the heart of Monzo  ❤️ You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of Monzo, and the main way our customers communicate with us. We want to delight our customers in any way possible. It can be something small like wishing someone a happy birthday. Or something bigger, like cycling a new bank card over to someone who needs it urgently. What will...

We’re looking for an empathetic problem-solver, experienced in digital product design, to help us deliver the best banking experience possible. We’re building a bank for and with our users. A product that’s fair, transparent and a pleasure to use. We see ourselves as something more than a typical current account: we’re setting out to solve all the problems that exist around your financial life in a coherent, meaningful and delightful way. In order to do this, we’re also designing and building an internal product that allows Monzo to be many times more operationally efficient than other banks, while providing  industry leading  customer support. This role will be focused on designing that product and building tooling that enables our customer services team to provide fast and delightful customer support. This blog  post  explains a bit more about designing for Monzo’s internal product and you can read more about...

We’re looking for an  experienced  Senior Customer Support Manager to be an empathetic leader for our distributed Customer Operations (COps) team. We have 300 COps within our distributed team, and want to ensure they're all fully supported and continuously developed to perform at their best.  Our   customer operations  team is at the heart of Monzo Every person in this team cares about our customers’ problems and is empowered to solve them quickly and with minimal fuss. We work in small squads of 8-10 people, which are split between communication channels and time periods. Some squads specialise in social media responses, helping customers over the phone or responding via in-app chat. As Senior Squad Captain Manager, you’ll provide support and leadership You’ll directly manage a number of Squad Captain Managers so they can meet their personal and professional development goals. You’ll organise people...

We’re building a bank for and with our users. A product that’s fair, transparent and a pleasure to use. As we pave the way for the future of banking, we need a deeper understanding the problems we want to solve and how we solve them. That’s where you come in. You’ll be working on a product that is a part of day to day life for more than a million people already, and your work here will shape the way that people interact with their finances will drive and what customer problems we solve next. You'll have a lot of autonomy to drive change within the company through the insight you uncover and how you collaborate with your teams. This is a new area for our team, so you'll also be shaping the way we approach quantitative user research and defining best practices for working closely with Data. As part of your role, you'll: Work closely with qualitative User Researchers, Data Scientists, Product Managers, Product Designers and Marketeers...

We're looking for detail-oriented, empathetic problem solvers to join our Customer Operations (COps) team working 2 days (16 hours per week) on weekends in our Cardiff office (check out what our team say about working in Cardiff  here ) and being remotely based.  At Monzo, we’re building a new kind of bank. One that lives in your smartphone and helps you take control of your money. We're on a mission to make money work for everyone and to do this we need to grow our amazing customer support team to make sure every customer gets access to 24/7 customer support through our app and on the phone.  🚀 COps are the heart of Monzo  ❤️ You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of Monzo, and the main way our customers communicate with us. We want to delight our customers in any way possible. It can be something small like wishing someone a happy birthday. Or...

We’re looking for a seasoned and empathetic problem-solver, with tons of experience in digital product design, to help us deliver the best banking experience possible. We’re building a bank for and with our users. A product that’s fair, transparent and a pleasure to use. We see ourselves as something more than a typical current account: we’re setting out to solve all the problems that exist around your financial life in a coherent, meaningful and delightful way. You’ll be working on a product that is a part of day to day life for more than a million people already, and your work here will shape the way that people interact with their finances. We don't expect you to line-manage designers but you'll be an ally and mentor to other product designers who will learn from your direction and experiences. This post by Zander  gives a good idea of how any given week at Monzo looks for a product designer. You might be designing new iterations...

We’re building the best bank in the world, and we can only do this by assembling the best possible  team . Monzo has grown from 400 to over 800 people in the last 6 months, and we aren’t stopping! As a Hiring Coordinator, you’ll be supporting that growth by going the extra mile so that every applicant feels valued and respected, and moving mountains in the background to make interviewing with Monzo an effortless and delightful process.  You’ll spend your time: providing an amazing, memorable, stress-free experience for everyone who applies to work at Monzo supporting teams making our hiring processes run like clockwork. You’ll be the face of Monzo We want to give our candidates the best possible experience with us, by making them feel comfortable and supported throughout their interview process. You will: keep them updated on the status of their application give them all the information they need for their...

We’re on the lookout for seasoned empathetic design-thinkers to help us deliver the best banking experience possible. The team is growing fast with no sign of slowing down, so we're hiring for multiple roles. We’re building a bank for and with our users. A product that’s fair, transparent and a pleasure to use. As we pave the way for the future of banking, we need a deeper understanding the problems we want to solve and how we solve them. That’s where you come in. You’ll be working on a product that is a part of day to day life for more than a million people already, and your work here will shape the way that people interact with their finances. We don't expect you to line-manage User Researchers but you'll be an ally and mentor to others across the company – User Researchers, Product Designers, Product Managers and Engineers – who will learn from your direction and expertise. This post  Samantha wrote a while back...

We’re building the world’s best bank, and we can only do this if we hire world-class people. Monzo has grown to over 800 people in the last 12 months, and we aren’t stopping! We're looking for an experienced recruiter who can support that growth by sourcing and hiring talented, diverse people who are just as passionate about our mission. In this role, you’ll primarily work on hiring for our Core teams (Finance, Governance, Marketing, International) but you will have the opportunity to work on a wide variety of roles. You should be excited by the variety of working with many different teams.  You’ll spend your time: Helping us hire the right people across Monzo including working on global roles in international locations. Working directly with hiring managers to determine the right level, scope and positioning of their roles. Help determine how best to assess skills, build hiring plans and coach managers on how to make decisions....

We’re looking for an empathetic senior graphic designer with a strong portfolio of work in both digital and print. We’re building a bank for and with our users (more than 1.5million people already!) and your work here will shape the way all that lovely people interact and feel about their finances. Projects you could work on: Evolve the design of the Monzo cards and work with our partners to make them a reality. Illustrate and animate  the cutest things. Marketing campaigns. Stickers and  swag . Office decorations and hiring materials for fairs. Push our visual brand language to the next level. You’ll be part of the  design team : we are a horizontal team within Monzo so we work closely with other teams to frame problems and help them to create the right solutions. As a team we’re small (considering the whole company is more than 350+ people) so each of us really has a lot of impact on how...

We’re on the lookout for empathetic design-thinkers to help us deliver the best banking experience possible. The team is growing fast with no sign of slowing down, so we're hiring for multiple roles. We’re building a bank for and with our users. A product that’s fair, transparent and a pleasure to use. As we pave the way for the future of banking, we need a deeper understanding the problems we want to solve and how we solve them. That’s where you come in. You’ll be working on a product that is a part of day to day life for more than a million people already, and your work here will shape the way that people interact with their finances. This post  Samantha wrote a while back gives a good idea of some of the research initiatives that are happening at Monzo. We work closely with Product Managers and Product Designers to generate insight to fuel ideas and then evaluate design solutions. We’re quick to adopt better tools...