The way people pay and get paid is undergoing dramatic change. Sentenial and its subsidiary Nuapay are at the centre at that shift. We power payments for world leading companies such as Worldpay & Barclays plus thousands of corporates and SMEs across Europe.
The platform we’ve developed allows our clients & partners to tap into the enormous benefits of next generation Account-2-Account payments. One of our solutions, Open Banking payments, is leading a category which its analysts forecast will replace 30% of eCommerce card payments by 2024.
We are seeking to recruit an exceptional and self-motivated Digital Marketing Executive who will drive our brands and marketing activities to new heights. Execution of the marketing plan is central to the role (and there will be some internal and agency resources available to assist you with that) but what we really seek is creativity and an ability to simplify, distil and energise our positioning and content. You will be intimately involved in shaping our positioning and go-to-market strategy with the sales team and senior leaders. But more importantly you will have the ability to translate those marketing objectives into digital content which we can share with our target audience through a variety of channels – website, email campaigns, videos etc. This is a great opportunity to lead and have a lasting impact in a fast-growing Fintech environment.
Key responsibilities:
Collaborate with our Sales & Product teams to develop our Marketing Strategy, including our product positioning and key messaging.
Create and execute marketing plans to support the Marketing Strategy.
Manage external agencies (e.g. PPC advertising, PR) to ensure deliverables are aligned with our strategy and targets met.
Manage and undertake the development of our website (in Wordpress), including updating design, publishing content, and optimising traffic through the site.
Develop and manage events such as webinars, podcasts, Q&As, and conferences.
Develop other digital content (e.g. videos, PowerPoint /adobe presentations) to support the Sales team and further our marketing efforts.
Manage the company’s social media channels (LinkedIn).
Manage email campaigns to our customers.
Monitor and track the businesses performance against the overall marketing plan.
Participate in planning meetings and share the knowledge that you have gained from the market, data/competitor analysis and product performance.
Candidate requirements:
Experience in B2B product marketing in Fintech, Payments and/or high growth SaaS.
Demonstrated ability to dive into a product and become a champion and promote features, use cases, and value propositions to customers.
Creative thinking around innovative messaging and presentation strategies a must, roll up your sleeves to create/drive visual tools to sell/explain products and services.
Strong willingness to get hands dirty and create digital content– be that in WordPress, Adobe Digital, video or other.
Willingness to support work of agencies – including copy-editing of material and ensuring it aligns with our key go-to-market messages.
Previous Hands-on experience with a wide range of analytics, marketing and automation tools (PR, social media, SEO, SEM, PPC, email campaigns etc.)
The candidate should possess strong interpersonal skills with an emphasis on teamwork, ownership, initiative and integrity.
You are commercially astute and data-driven with strong quantitative analytical skills.
You have a passion for gaining insights and translating them into powerful marketing programs.
You have excellent communication and written skills; you’re able to work across multiple teams and to present to business leaders at senior levels.
Is this role for you?
We're looking for someone who:
Has the ability to get customers excited about our products.
Has strong PR and content writing skills.
Has proven they can scale a marketing channel.
Wants to make decisions and take full ownership.
Is a great team player who adds energy, ideas and fun.
Mar 16, 2020
Full time
The way people pay and get paid is undergoing dramatic change. Sentenial and its subsidiary Nuapay are at the centre at that shift. We power payments for world leading companies such as Worldpay & Barclays plus thousands of corporates and SMEs across Europe.
The platform we’ve developed allows our clients & partners to tap into the enormous benefits of next generation Account-2-Account payments. One of our solutions, Open Banking payments, is leading a category which its analysts forecast will replace 30% of eCommerce card payments by 2024.
We are seeking to recruit an exceptional and self-motivated Digital Marketing Executive who will drive our brands and marketing activities to new heights. Execution of the marketing plan is central to the role (and there will be some internal and agency resources available to assist you with that) but what we really seek is creativity and an ability to simplify, distil and energise our positioning and content. You will be intimately involved in shaping our positioning and go-to-market strategy with the sales team and senior leaders. But more importantly you will have the ability to translate those marketing objectives into digital content which we can share with our target audience through a variety of channels – website, email campaigns, videos etc. This is a great opportunity to lead and have a lasting impact in a fast-growing Fintech environment.
Key responsibilities:
Collaborate with our Sales & Product teams to develop our Marketing Strategy, including our product positioning and key messaging.
Create and execute marketing plans to support the Marketing Strategy.
Manage external agencies (e.g. PPC advertising, PR) to ensure deliverables are aligned with our strategy and targets met.
Manage and undertake the development of our website (in Wordpress), including updating design, publishing content, and optimising traffic through the site.
Develop and manage events such as webinars, podcasts, Q&As, and conferences.
Develop other digital content (e.g. videos, PowerPoint /adobe presentations) to support the Sales team and further our marketing efforts.
Manage the company’s social media channels (LinkedIn).
Manage email campaigns to our customers.
Monitor and track the businesses performance against the overall marketing plan.
Participate in planning meetings and share the knowledge that you have gained from the market, data/competitor analysis and product performance.
Candidate requirements:
Experience in B2B product marketing in Fintech, Payments and/or high growth SaaS.
Demonstrated ability to dive into a product and become a champion and promote features, use cases, and value propositions to customers.
Creative thinking around innovative messaging and presentation strategies a must, roll up your sleeves to create/drive visual tools to sell/explain products and services.
Strong willingness to get hands dirty and create digital content– be that in WordPress, Adobe Digital, video or other.
Willingness to support work of agencies – including copy-editing of material and ensuring it aligns with our key go-to-market messages.
Previous Hands-on experience with a wide range of analytics, marketing and automation tools (PR, social media, SEO, SEM, PPC, email campaigns etc.)
The candidate should possess strong interpersonal skills with an emphasis on teamwork, ownership, initiative and integrity.
You are commercially astute and data-driven with strong quantitative analytical skills.
You have a passion for gaining insights and translating them into powerful marketing programs.
You have excellent communication and written skills; you’re able to work across multiple teams and to present to business leaders at senior levels.
Is this role for you?
We're looking for someone who:
Has the ability to get customers excited about our products.
Has strong PR and content writing skills.
Has proven they can scale a marketing channel.
Wants to make decisions and take full ownership.
Is a great team player who adds energy, ideas and fun.
About us
We are on a mission to be the best way to collect recurring payments, and we’re looking to scale from processing $10bn billion a year over $20 billion.
Our social media presence is vital to ensure that we are listening, engaging and offering real-time support to our audiences. As our audience grows internationally, gaining an understanding of our customers and prospects through social listening will be key to creating the most engaging content that resonates with our global audience and drives meaningful interactions.
The role
We’re looking for an ambitious, self-driven social media executive to join our growing marketing team and help expand our global audience.
You will be leading our day-to-day social media activity; creating and curating and social media content across our global English-language channels and seeding conversations with our audiences.
As the social media executive, you will be working closely with the Communications and Creative Design teams to generate social posts that engage our audience, spark conversation and drive traffic to our website.
As first responder to the social media channels you will work with our Support team to ensure that we’re crafting the right responses and providing the right user experience for our followers.
You’ll also be working with local marketing teams and agencies to share social media best practice and support posting to local social channels in markets including Germany, Spain and France.
Your responsibilities will include:
Keeping on top of emerging trends and conversations on social channels that are relevant to our business and audiences
Community management across social channels, responding to and engaging our audience, to ensure we’re positioned as the leading organic social media profile in recurring payments.
Identifying social media influencers for our different markets and segments
Contributing to content strategy for the social channels
Curating relevant content to be shared with our audience
Working with the Content and Design teams to create native social content
Tracking performance against our social media goals using social media management software
The ideal candidate:
You have a solid understanding of each social media platform and how they are consumed by users
You have excellent written and communication skills, with the ability to convert complex concepts into clear, engaging messages for internal and external audiences
You have creative flair for social media content and campaigns
You’re experienced with social media distribution tools and management software
You’re driven by results and insights, with an analytical mind that can identify successes, learnings and new opportunities from social data
You’re collaborative, a natural network-builder and team player
You have an interest in using social listening to identify emerging trends and break into new conversations
You’re passionate about social media, self-motivated and driven.
We welcome diversity of professional backgrounds– if you're unsure, do apply.
Feb 11, 2019
Full time
About us
We are on a mission to be the best way to collect recurring payments, and we’re looking to scale from processing $10bn billion a year over $20 billion.
Our social media presence is vital to ensure that we are listening, engaging and offering real-time support to our audiences. As our audience grows internationally, gaining an understanding of our customers and prospects through social listening will be key to creating the most engaging content that resonates with our global audience and drives meaningful interactions.
The role
We’re looking for an ambitious, self-driven social media executive to join our growing marketing team and help expand our global audience.
You will be leading our day-to-day social media activity; creating and curating and social media content across our global English-language channels and seeding conversations with our audiences.
As the social media executive, you will be working closely with the Communications and Creative Design teams to generate social posts that engage our audience, spark conversation and drive traffic to our website.
As first responder to the social media channels you will work with our Support team to ensure that we’re crafting the right responses and providing the right user experience for our followers.
You’ll also be working with local marketing teams and agencies to share social media best practice and support posting to local social channels in markets including Germany, Spain and France.
Your responsibilities will include:
Keeping on top of emerging trends and conversations on social channels that are relevant to our business and audiences
Community management across social channels, responding to and engaging our audience, to ensure we’re positioned as the leading organic social media profile in recurring payments.
Identifying social media influencers for our different markets and segments
Contributing to content strategy for the social channels
Curating relevant content to be shared with our audience
Working with the Content and Design teams to create native social content
Tracking performance against our social media goals using social media management software
The ideal candidate:
You have a solid understanding of each social media platform and how they are consumed by users
You have excellent written and communication skills, with the ability to convert complex concepts into clear, engaging messages for internal and external audiences
You have creative flair for social media content and campaigns
You’re experienced with social media distribution tools and management software
You’re driven by results and insights, with an analytical mind that can identify successes, learnings and new opportunities from social data
You’re collaborative, a natural network-builder and team player
You have an interest in using social listening to identify emerging trends and break into new conversations
You’re passionate about social media, self-motivated and driven.
We welcome diversity of professional backgrounds– if you're unsure, do apply.
Are you a commercially minded problem solver? Do you love business analysis? Can you influence change? If yes, then we may have the role for you! As a Business Analyst, you will support the PSD2 Cards work stream. You will work closely with teams across the business to understand, document and deliver requirements, as we land some exciting new changes for the Bank. You will recognise the different customer perspectives and how colleagues are impacted by a project. As part of your role, you will need to make sure that all colleagues achieve their project completion to create fans across the Bank. So what would you be doing?... • Customer Journey documentation for eCommerce – including happy / unhappy paths and authentication options for each one • Working with TSYS to define the EMV (card) screen changes for customer journeys • Liaising with digital platforms / user experience to define changes to the internal platforms from a customer experience perspective – Edge/Mobile • Documenting full requirements for transaction risk analysis • Updating dynamic linking requirements and providing business angle on decision making • Mobilising business readiness activity for the eCommerce plan – including customer and colleague communications, training, introduction of new technology and customer impacts You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Able to work and learn quickly in a fast paced, fun and dynamic environment • Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • Naturally, you will have digital agile end-to-end project lifecycle experience within retail banking • Customer journey mapping experience is essential • In order to be amazing in this role, you will have fantastic stakeholder management skills • You will have payments or cards experience • We need you to be able to flex into Project Manager role when needed Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Mar 30, 2020
Full time
Are you a commercially minded problem solver? Do you love business analysis? Can you influence change? If yes, then we may have the role for you! As a Business Analyst, you will support the PSD2 Cards work stream. You will work closely with teams across the business to understand, document and deliver requirements, as we land some exciting new changes for the Bank. You will recognise the different customer perspectives and how colleagues are impacted by a project. As part of your role, you will need to make sure that all colleagues achieve their project completion to create fans across the Bank. So what would you be doing?... • Customer Journey documentation for eCommerce – including happy / unhappy paths and authentication options for each one • Working with TSYS to define the EMV (card) screen changes for customer journeys • Liaising with digital platforms / user experience to define changes to the internal platforms from a customer experience perspective – Edge/Mobile • Documenting full requirements for transaction risk analysis • Updating dynamic linking requirements and providing business angle on decision making • Mobilising business readiness activity for the eCommerce plan – including customer and colleague communications, training, introduction of new technology and customer impacts You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Able to work and learn quickly in a fast paced, fun and dynamic environment • Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • Naturally, you will have digital agile end-to-end project lifecycle experience within retail banking • Customer journey mapping experience is essential • In order to be amazing in this role, you will have fantastic stakeholder management skills • You will have payments or cards experience • We need you to be able to flex into Project Manager role when needed Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and amazing customer service to join our stores in Windsor and Slough. Our store colleagues focus on the customer all the time, every time because they care about our customers, and we get rid any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing…..? • Greeting and welcoming customers • Finding solutions for customers and advising them on our services • Opening accounts for our customers and providing loan and credit card facilities • Helping customers with our amazing Magic Money Machines and Safe Deposit boxes • Participating in our store events (including Kids Rock, Dogs Rule, Grand Openings, Metro Money Zone) You need to be this kind of person…. • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Able to work and learn quickly in a fast paced, fun and dynamic environment • Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you do need experience of dealing with complex customer service queries. • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • We are looking for colleagues who want to revolutionise banking by turning customers into fans! • You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all! • Able to deliver excellent customer experience in a very fast paced environment (our Stores are often very busy!) • Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Mar 24, 2020
Full time
At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and amazing customer service to join our stores in Windsor and Slough. Our store colleagues focus on the customer all the time, every time because they care about our customers, and we get rid any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing…..? • Greeting and welcoming customers • Finding solutions for customers and advising them on our services • Opening accounts for our customers and providing loan and credit card facilities • Helping customers with our amazing Magic Money Machines and Safe Deposit boxes • Participating in our store events (including Kids Rock, Dogs Rule, Grand Openings, Metro Money Zone) You need to be this kind of person…. • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Able to work and learn quickly in a fast paced, fun and dynamic environment • Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you do need experience of dealing with complex customer service queries. • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • We are looking for colleagues who want to revolutionise banking by turning customers into fans! • You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all! • Able to deliver excellent customer experience in a very fast paced environment (our Stores are often very busy!) • Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Are you passionate about providing amazing customer service? Do you love meeting and greeting customers and making their day? Would you like to be the face of the British Banking Revolution? Then come and join Metro Bank! At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and amazing customer service. Our store colleagues focus on the customer all the time, every time because they care about our customers, and we get rid any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing…..? • Greeting and welcoming customers • Finding solutions for customers and advising them on our services • Opening accounts for our customers and providing loan and credit card facilities • Helping customers with our amazing Magic Money Machines and Safe Deposit boxes • Participating in our store events (including Kids Rock, Dogs Rule, Grand Openings, Metro Money Zone) You need to be this kind of person…. • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Able to work and learn quickly in a fast paced, fun and dynamic environment • Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you do need experience of dealing with complex customer service queries. • We are looking for colleagues who want to revolutionise banking by turning customers into fans! • You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all! • Able to deliver excellent customer experience in a very fast paced environment (our Stores are often very busy!) • Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Mar 24, 2020
Full time
Are you passionate about providing amazing customer service? Do you love meeting and greeting customers and making their day? Would you like to be the face of the British Banking Revolution? Then come and join Metro Bank! At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and amazing customer service. Our store colleagues focus on the customer all the time, every time because they care about our customers, and we get rid any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing…..? • Greeting and welcoming customers • Finding solutions for customers and advising them on our services • Opening accounts for our customers and providing loan and credit card facilities • Helping customers with our amazing Magic Money Machines and Safe Deposit boxes • Participating in our store events (including Kids Rock, Dogs Rule, Grand Openings, Metro Money Zone) You need to be this kind of person…. • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Able to work and learn quickly in a fast paced, fun and dynamic environment • Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you do need experience of dealing with complex customer service queries. • We are looking for colleagues who want to revolutionise banking by turning customers into fans! • You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all! • Able to deliver excellent customer experience in a very fast paced environment (our Stores are often very busy!) • Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Are you an expert in all things related to operational risk? Can you inspire and nurture others? Would you like to help shape a growing specialist risk function? If yes, then we may have the role for you! As the Lead Risk Partner – Operational Risk, you will work within the first line risk management for the customer strategy and innovation (CSI) business area that covers the Products, Marketing, Communication, Data and Digital teams. You will enable them to manage risk effectively to provide an amazing customer experience. So what would you be doing?... • Working with CSI teams to update and monitor risk and control self-assessments (RCSA’s), across all areas• Documenting control testing plan and executing across all areas, including reporting of results to CSI Directors and risk committee• Monitoring incidents, loss events and making sure that reporting is in line with operational risk policy and guidance• Keeping an eye at industry trends and events to identify potential new operational risks and challenging relevant CSI teams to make sure appropriate mitigating controls are considered • Coordinating annual scenario analysis activity and inputs to Bank-wide operational risk reporting You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers• Able to work and learn quickly in a fast paced, fun and dynamic environment• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow• Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders• You will have strong risk management experience within a risk function or leading risk and governance activities within a business team • We would love for you to have experience with operational risk framework elements - RCSA, issue and event management, scenario analysis and operational risk reporting • In order to be amazing in this role, you will have fantastic people management and influencing skills• We need you to have excellent communication skills, both written and verbal: you will need to be confident to work with colleagues at all levels
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Mar 24, 2020
Full time
Are you an expert in all things related to operational risk? Can you inspire and nurture others? Would you like to help shape a growing specialist risk function? If yes, then we may have the role for you! As the Lead Risk Partner – Operational Risk, you will work within the first line risk management for the customer strategy and innovation (CSI) business area that covers the Products, Marketing, Communication, Data and Digital teams. You will enable them to manage risk effectively to provide an amazing customer experience. So what would you be doing?... • Working with CSI teams to update and monitor risk and control self-assessments (RCSA’s), across all areas• Documenting control testing plan and executing across all areas, including reporting of results to CSI Directors and risk committee• Monitoring incidents, loss events and making sure that reporting is in line with operational risk policy and guidance• Keeping an eye at industry trends and events to identify potential new operational risks and challenging relevant CSI teams to make sure appropriate mitigating controls are considered • Coordinating annual scenario analysis activity and inputs to Bank-wide operational risk reporting You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers• Able to work and learn quickly in a fast paced, fun and dynamic environment• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow• Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders• You will have strong risk management experience within a risk function or leading risk and governance activities within a business team • We would love for you to have experience with operational risk framework elements - RCSA, issue and event management, scenario analysis and operational risk reporting • In order to be amazing in this role, you will have fantastic people management and influencing skills• We need you to have excellent communication skills, both written and verbal: you will need to be confident to work with colleagues at all levels
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Are you passionate, curious and driven with heaps of enthusiasm? Are you an amazing communicator? Would you love to be the expert and guardian of the Metro Bank brand for all colleague communications? If yes, then we may have the role for you! As our Internal Communications Manager, you will own, develop and deliver Metro Bank’s colleague communication strategy. You will make sure our amazing colleagues are kept informed, engaged and passionate about the Metro Bank brand and Metro Bank as an employer . So what would you be doing?... • Leading on the communication channels to our most important stakeholder – our colleagues• Business partnering with the CEO and communicating on behalf of our Chairman and members of the Executive Leadership team• Acting as the expert for all communication platforms and solutions • Supporting strategic activities and major operational programmes• Keeping up to date with the latest industry trends and best practice case studies You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers• Able to work and learn quickly in a fast paced, fun and dynamic environment• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow• Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders• It’s likely you will currently be an Internal Communications Manager, and you will have excellent written communication skills and a creative flair • Experience of creating and delivering an internal communications strategy and plan, within a fast paced, regulated organisation• You will have outstanding organisational skills and an ‘eagle eye’ for detail• Experience working with stakeholders at various levels
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Mar 24, 2020
Full time
Are you passionate, curious and driven with heaps of enthusiasm? Are you an amazing communicator? Would you love to be the expert and guardian of the Metro Bank brand for all colleague communications? If yes, then we may have the role for you! As our Internal Communications Manager, you will own, develop and deliver Metro Bank’s colleague communication strategy. You will make sure our amazing colleagues are kept informed, engaged and passionate about the Metro Bank brand and Metro Bank as an employer . So what would you be doing?... • Leading on the communication channels to our most important stakeholder – our colleagues• Business partnering with the CEO and communicating on behalf of our Chairman and members of the Executive Leadership team• Acting as the expert for all communication platforms and solutions • Supporting strategic activities and major operational programmes• Keeping up to date with the latest industry trends and best practice case studies You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers• Able to work and learn quickly in a fast paced, fun and dynamic environment• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow• Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders• It’s likely you will currently be an Internal Communications Manager, and you will have excellent written communication skills and a creative flair • Experience of creating and delivering an internal communications strategy and plan, within a fast paced, regulated organisation• You will have outstanding organisational skills and an ‘eagle eye’ for detail• Experience working with stakeholders at various levels
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Are you passionate and committed to delivering amazing customer service? Do you love meeting and greeting customers and making their day? Would you like to be the face of the British Banking Revolution? Then come and join Metro Bank! At Metro Bank we are looking for Cashiers who display outstanding qualities and can provide genuine, professional and amazing customer service. Our store colleague’s focus is always the customer. They care about our customers and help to get rid of any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing?... • Greeting and welcoming customers • Working on the counter line and handling cash and cheques • Helping customers with our amazing Magic Money Machines • Finding solutions for customers and advising them on our services • Participating in our store events (including Kids Rock, Dogs Rule, Grand Openings, Metro Money Zone) You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Able to work and learn quickly in a fast paced, fun and dynamic environment • Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you must have experience of delivering outstanding customer service • We are looking for colleagues who want to revolutionise banking by turning customers into fans! • You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all! • Able to deliver an excellent customer experience in a very fast paced environment (our Stores are often very busy!)• Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Mar 24, 2020
Full time
Are you passionate and committed to delivering amazing customer service? Do you love meeting and greeting customers and making their day? Would you like to be the face of the British Banking Revolution? Then come and join Metro Bank! At Metro Bank we are looking for Cashiers who display outstanding qualities and can provide genuine, professional and amazing customer service. Our store colleague’s focus is always the customer. They care about our customers and help to get rid of any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing?... • Greeting and welcoming customers • Working on the counter line and handling cash and cheques • Helping customers with our amazing Magic Money Machines • Finding solutions for customers and advising them on our services • Participating in our store events (including Kids Rock, Dogs Rule, Grand Openings, Metro Money Zone) You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Able to work and learn quickly in a fast paced, fun and dynamic environment • Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you must have experience of delivering outstanding customer service • We are looking for colleagues who want to revolutionise banking by turning customers into fans! • You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all! • Able to deliver an excellent customer experience in a very fast paced environment (our Stores are often very busy!)• Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Are you passionate and committed to delivering amazing customer service? Do you love meeting and greeting customers and making their day? Would you like to be the face of the British Banking Revolution? Then come and join Metro Bank! At Metro Bank we are looking for Cashiers who display outstanding qualities and can provide genuine, professional and amazing customer service. Our store colleague’s focus is always the customer. They care about our customers and help to get rid of any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing?. .. • Greeting and welcoming customers• Working on the counter line and handling cash and cheques• Helping customers with our amazing Magic Money Machines• Finding solutions for customers and advising them on our services• Participating in our store events (including Kids Rock, Dogs Rule, Grand Openings, Metro Money Zone) You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers• Prepared to stick at something – we get nervous if someone has jumped from job to job• Able to work and learn quickly in a fast paced, fun and dynamic environment And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you must have experience of delivering outstanding customer service• We are looking for colleagues who want to revolutionise banking by turning customers into fans! • You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all! • Able to deliver an excellent customer experience in a very fast paced environment (our Stores are often very busy!)• Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Mar 24, 2020
Full time
Are you passionate and committed to delivering amazing customer service? Do you love meeting and greeting customers and making their day? Would you like to be the face of the British Banking Revolution? Then come and join Metro Bank! At Metro Bank we are looking for Cashiers who display outstanding qualities and can provide genuine, professional and amazing customer service. Our store colleague’s focus is always the customer. They care about our customers and help to get rid of any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing?. .. • Greeting and welcoming customers• Working on the counter line and handling cash and cheques• Helping customers with our amazing Magic Money Machines• Finding solutions for customers and advising them on our services• Participating in our store events (including Kids Rock, Dogs Rule, Grand Openings, Metro Money Zone) You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers• Prepared to stick at something – we get nervous if someone has jumped from job to job• Able to work and learn quickly in a fast paced, fun and dynamic environment And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you must have experience of delivering outstanding customer service• We are looking for colleagues who want to revolutionise banking by turning customers into fans! • You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all! • Able to deliver an excellent customer experience in a very fast paced environment (our Stores are often very busy!)• Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Are you passionate and committed to delivering amazing customer service? Do you love meeting and greeting customers and making their day? Would you like to be the face of the British Banking Revolution? Then come and join Metro Bank!
At Metro Bank we are looking for Cashiers who display outstanding qualities and can provide genuine, professional and amazing customer service. Our store colleague’s focus is always the customer. They care about our customers and help to get rid of any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that?
So what will you be doing?...
• Greeting and welcoming customers • Working on the counter line and handling cash and cheques • Helping customers with our amazing Magic Money Machines • Finding solutions for customers and advising them on our services • Participating in our store events (including Kids Rock, Dogs Rule, Grand Openings, Metro Money Zone)
You need to be this kind of person…
• Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment
We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things...
• Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you must have experience of delivering outstanding customer service • We are looking for colleagues who want to revolutionise banking by turning customers into fans! • You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all! • Able to deliver an excellent customer experience in a very fast paced environment (our Stores are often very busy!) • Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open
IMPORTANT FOOTNOTE; Thanks for reading our job advert. We do our very best to bring to life what it’s like working as part of the team at Metro Bank. We also know that sometimes some candidates (especially women, research tells us) may be put off applying for a job unless they think they can tick every box. We also know that diverse teams really are the best teams! So whoever you are, if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… go on… why not give it a whirl? Good luck!
Mar 24, 2020
Full time
Are you passionate and committed to delivering amazing customer service? Do you love meeting and greeting customers and making their day? Would you like to be the face of the British Banking Revolution? Then come and join Metro Bank!
At Metro Bank we are looking for Cashiers who display outstanding qualities and can provide genuine, professional and amazing customer service. Our store colleague’s focus is always the customer. They care about our customers and help to get rid of any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that?
So what will you be doing?...
• Greeting and welcoming customers • Working on the counter line and handling cash and cheques • Helping customers with our amazing Magic Money Machines • Finding solutions for customers and advising them on our services • Participating in our store events (including Kids Rock, Dogs Rule, Grand Openings, Metro Money Zone)
You need to be this kind of person…
• Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment
We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things...
• Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you must have experience of delivering outstanding customer service • We are looking for colleagues who want to revolutionise banking by turning customers into fans! • You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all! • Able to deliver an excellent customer experience in a very fast paced environment (our Stores are often very busy!) • Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open
IMPORTANT FOOTNOTE; Thanks for reading our job advert. We do our very best to bring to life what it’s like working as part of the team at Metro Bank. We also know that sometimes some candidates (especially women, research tells us) may be put off applying for a job unless they think they can tick every box. We also know that diverse teams really are the best teams! So whoever you are, if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… go on… why not give it a whirl? Good luck!
Are you an Oracle guru? Are you comfortable translating technical requirements into non-technical language? Are you customer fixated, and do you want to work for a Bank that puts customers first? If yes, then we may have the role for you! Our Oracle Development team is responsible for development across the Oracle estate, they work with other applications and platform development teams to deliver amazing solutions as part of our change programme. Our Oracle Developer will be integral to the success of the team, and will take responsibility for making and maintaining fantastic data integrations and data API’s. So what would you be doing?... • Translating technical requirements into solutions • Looking after and developing our data services suite • Using Oracle SQL Developer to design and develop changes to meet project deadlines • Embedding quality controls and processes within your team • Driving continuous improvement within your team • Interacting with colleagues at all levels across the Bank – including Change and IT You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Able to work and learn quickly in a fast paced, fun and dynamic environment• Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders• Naturally you will have some experience with Oracle Development (11g or 12c) with an expert understanding of Oracle packages and procedures• In order to exceed in this role, you will have an understanding of Oracle XMLTable and XMLExtract functions and XML data structures and a good understanding of Oracle BLOBs, CLOBs, and XMLTypes• It would be fantastic if you have some experience with Kafka, and Golden Gate• Data Warehouse knowledge would be advantageous• Exposure and understanding of writing secure code a real bonus• Knowledge of Oracle Data Integrator (ODI) ELT suite would be helpful but not essential
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Mar 24, 2020
Full time
Are you an Oracle guru? Are you comfortable translating technical requirements into non-technical language? Are you customer fixated, and do you want to work for a Bank that puts customers first? If yes, then we may have the role for you! Our Oracle Development team is responsible for development across the Oracle estate, they work with other applications and platform development teams to deliver amazing solutions as part of our change programme. Our Oracle Developer will be integral to the success of the team, and will take responsibility for making and maintaining fantastic data integrations and data API’s. So what would you be doing?... • Translating technical requirements into solutions • Looking after and developing our data services suite • Using Oracle SQL Developer to design and develop changes to meet project deadlines • Embedding quality controls and processes within your team • Driving continuous improvement within your team • Interacting with colleagues at all levels across the Bank – including Change and IT You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Able to work and learn quickly in a fast paced, fun and dynamic environment• Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders• Naturally you will have some experience with Oracle Development (11g or 12c) with an expert understanding of Oracle packages and procedures• In order to exceed in this role, you will have an understanding of Oracle XMLTable and XMLExtract functions and XML data structures and a good understanding of Oracle BLOBs, CLOBs, and XMLTypes• It would be fantastic if you have some experience with Kafka, and Golden Gate• Data Warehouse knowledge would be advantageous• Exposure and understanding of writing secure code a real bonus• Knowledge of Oracle Data Integrator (ODI) ELT suite would be helpful but not essential
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Are you excited by trailblazing marketing excellence that allows you to adapt quickly to changes in the market, in business strategy, and in customer behaviour? Can you reinforce marketing strategy with metrics, technology infrastructure and best practices? Would you like to work for a Bank that is revolutionising the entire industry? If yes, then we may have the role for you! As our Head of Marketing Operations, you will be responsible for end-to-end marketing optimisation, helping to increase efficiency and enable results, which will help to position Metro Bank as the best bank in the UK. You will be working closely with our Brand and Marketing Director during this exciting time for Metro Bank as you bring to life our ambitious plans. So what would you be doing? • Leading the marketing strategic planning cycle, budget management, process management and regular reporting• Developing the marketing technology roadmap as well as reviewing and recommending technology requirements to support omnichannel marketing• Working collaboratively to execute and manage marketing automation campaigns and workflows, lead nurturing activities and lead management • Developing and maintaining the reporting suite using Power-Bi dashboards, CRM and Excel to provide insight into the effectiveness of the Marketing function, including performance tracking • Transforming the Bank of today into the Bank of the future through annual to monthly marketing planning You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers• Able to work and learn quickly in a fast paced, fun and dynamic environment• Prepared to stick at something – we wonder what might be the issue if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders• Naturally you will have previous experience working as a Head of Marketing Operations, Marketing Technology or Performance Marketing position•We need you to have experience in one or all of the following: cloud marketing technologies, marketing automation technologies, analytics and reporting platforms and data management platforms• It would be great if you had extensive experience of upstream marketing strategies and how the use of campaign performance analysis will help inform and improve future campaigns• Ideally you will have experience with the marketing planning cycle and budget management, planning across all time horizons, from annually to monthly• Outstanding organisational skills, an ‘eagle like’ attention to detail and experience working with multiple stakeholders at all levels
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Mar 24, 2020
Full time
Are you excited by trailblazing marketing excellence that allows you to adapt quickly to changes in the market, in business strategy, and in customer behaviour? Can you reinforce marketing strategy with metrics, technology infrastructure and best practices? Would you like to work for a Bank that is revolutionising the entire industry? If yes, then we may have the role for you! As our Head of Marketing Operations, you will be responsible for end-to-end marketing optimisation, helping to increase efficiency and enable results, which will help to position Metro Bank as the best bank in the UK. You will be working closely with our Brand and Marketing Director during this exciting time for Metro Bank as you bring to life our ambitious plans. So what would you be doing? • Leading the marketing strategic planning cycle, budget management, process management and regular reporting• Developing the marketing technology roadmap as well as reviewing and recommending technology requirements to support omnichannel marketing• Working collaboratively to execute and manage marketing automation campaigns and workflows, lead nurturing activities and lead management • Developing and maintaining the reporting suite using Power-Bi dashboards, CRM and Excel to provide insight into the effectiveness of the Marketing function, including performance tracking • Transforming the Bank of today into the Bank of the future through annual to monthly marketing planning You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers• Able to work and learn quickly in a fast paced, fun and dynamic environment• Prepared to stick at something – we wonder what might be the issue if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders• Naturally you will have previous experience working as a Head of Marketing Operations, Marketing Technology or Performance Marketing position•We need you to have experience in one or all of the following: cloud marketing technologies, marketing automation technologies, analytics and reporting platforms and data management platforms• It would be great if you had extensive experience of upstream marketing strategies and how the use of campaign performance analysis will help inform and improve future campaigns• Ideally you will have experience with the marketing planning cycle and budget management, planning across all time horizons, from annually to monthly• Outstanding organisational skills, an ‘eagle like’ attention to detail and experience working with multiple stakeholders at all levels
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Could you develop our Software Asset Management capability? Are you able to devise and implement the processes, systems and tooling we need to optimise the Bank’s utilisation of software? Can you develop long-term relationships with suppliers? If yes, then we may have the role for you! As a Software Asset Manager (SAM) you will look after how we procure, deploy, maintain, utilise and decommission all software applications within Metro Bank. You will be working as part of our rapidly expanding Procurement and Supplier Commercial team. You will work in partnership with key sponsors across IT and the business to ensure software is effectively procured and entitlements and utilisation are understood. You will also act as our main point of contact with the major software suppliers So what would you be doing?... • Monitoring software entitlement and utilisation on prem and in the cloud • Forecasting demand and planning capacity • Understanding contract compliance, and keeping up to date on software license entitlements • Building the Bank’s SAM capability – process and systems, and engaging external expert advisers where required on complex contracts • Acting as relationship owner with major software suppliers • Setting software budgets with the Bank’s leadership team • Managing contracts and performance, as well as the contract renewals and terminations • Making sure the right controls are in place at all stages of purchase, maintenance and disposal or termination You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Able to work and learn quickly in a fast paced, fun and dynamic environment • Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things… • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • Naturally you will already have in-depth experience working as a Software Asset Manager, or another similar role • The ability to develop long term strategies on how to best get value from software suppliers should be clearly demonstrated in your career • In order to excel in this role you will have previously worked on supplier contracts with values up to £50m • We would get really excited if you could show case your ability in working with a variety of supplier contract models
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Mar 24, 2020
Full time
Could you develop our Software Asset Management capability? Are you able to devise and implement the processes, systems and tooling we need to optimise the Bank’s utilisation of software? Can you develop long-term relationships with suppliers? If yes, then we may have the role for you! As a Software Asset Manager (SAM) you will look after how we procure, deploy, maintain, utilise and decommission all software applications within Metro Bank. You will be working as part of our rapidly expanding Procurement and Supplier Commercial team. You will work in partnership with key sponsors across IT and the business to ensure software is effectively procured and entitlements and utilisation are understood. You will also act as our main point of contact with the major software suppliers So what would you be doing?... • Monitoring software entitlement and utilisation on prem and in the cloud • Forecasting demand and planning capacity • Understanding contract compliance, and keeping up to date on software license entitlements • Building the Bank’s SAM capability – process and systems, and engaging external expert advisers where required on complex contracts • Acting as relationship owner with major software suppliers • Setting software budgets with the Bank’s leadership team • Managing contracts and performance, as well as the contract renewals and terminations • Making sure the right controls are in place at all stages of purchase, maintenance and disposal or termination You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Able to work and learn quickly in a fast paced, fun and dynamic environment • Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things… • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • Naturally you will already have in-depth experience working as a Software Asset Manager, or another similar role • The ability to develop long term strategies on how to best get value from software suppliers should be clearly demonstrated in your career • In order to excel in this role you will have previously worked on supplier contracts with values up to £50m • We would get really excited if you could show case your ability in working with a variety of supplier contract models
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Are you a highly commercial supplier manager? Do you thrive on building relationships with suppliers and developing long term category plans? Would you love to be part of the British banking revolution? If yes, then we may have the role for you! As a Supplier Commercial Manager, you will own Metro Bank’s relationship with key suppliers, developing long term strategies to maximise commercial opportunities and encourage innovation. You will be working as part of our rapidly expanding Procurement and Supplier Commercial team, and will have full responsibility for supplier costs, contract lifecycle management and planning. So what would you be doing?... • Acting as Metro Bank’s commercial relationship lead with key suppliers in one or more categories• Developing detailed supplier budgets in consultation with senior management• Forecasting, tracking and managing contract spend, and developing a deep understanding of supplier cost drivers and opportunities• Running regular commercial reviews with suppliers & identifying opportunities for commercial improvement• Commercially managing the post-contract supplier relationship, and working closely with Procurement at key lifecycle points including take-on, renewal and exit• Working closely with the Supplier Risk & Assurance team to make sure vendors controls are in place You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Able to work and learn quickly in a fast paced, fun and dynamic environment• Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders• Naturally you will already have in-depth experience working in Commercial Supplier Management or another similar role such as Category Management or Contracts Management• The ability build relationships to get the best out of suppliers – and an understanding of the vendor landscape in Financial Services• In order to excel in this role you will be able to demonstrate a track record in managing a range of contracts, ideally with experience across several categories. IT or Tech experience would be a distinct advantage• We would be really excited if you could showcase your ability in working with a variety of different and complex commercial models• You will be comfortable communicating with key colleagues, up to executive level
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Mar 24, 2020
Full time
Are you a highly commercial supplier manager? Do you thrive on building relationships with suppliers and developing long term category plans? Would you love to be part of the British banking revolution? If yes, then we may have the role for you! As a Supplier Commercial Manager, you will own Metro Bank’s relationship with key suppliers, developing long term strategies to maximise commercial opportunities and encourage innovation. You will be working as part of our rapidly expanding Procurement and Supplier Commercial team, and will have full responsibility for supplier costs, contract lifecycle management and planning. So what would you be doing?... • Acting as Metro Bank’s commercial relationship lead with key suppliers in one or more categories• Developing detailed supplier budgets in consultation with senior management• Forecasting, tracking and managing contract spend, and developing a deep understanding of supplier cost drivers and opportunities• Running regular commercial reviews with suppliers & identifying opportunities for commercial improvement• Commercially managing the post-contract supplier relationship, and working closely with Procurement at key lifecycle points including take-on, renewal and exit• Working closely with the Supplier Risk & Assurance team to make sure vendors controls are in place You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Able to work and learn quickly in a fast paced, fun and dynamic environment• Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders• Naturally you will already have in-depth experience working in Commercial Supplier Management or another similar role such as Category Management or Contracts Management• The ability build relationships to get the best out of suppliers – and an understanding of the vendor landscape in Financial Services• In order to excel in this role you will be able to demonstrate a track record in managing a range of contracts, ideally with experience across several categories. IT or Tech experience would be a distinct advantage• We would be really excited if you could showcase your ability in working with a variety of different and complex commercial models• You will be comfortable communicating with key colleagues, up to executive level
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Are you a commercially minded problem solver? Do you love delivering projects? Can you influence change? If yes, then we may have the role for you! As a Financial Crime Business Analyst, you will work closely with teams across the business to understand, document and deliver requirements, as we land some exciting new changes for the Bank. You will recognise the different customer perspectives and how colleagues are impacted by a project. As part of your role, you will need to make sure that all colleagues achieve their project completion to create fans across the Bank. So what would you be doing?... • Working with subject matter experts and facilitating workshops to understand and prioritise their requirements• Coordinating communications and training activities to support the implementation of projects• Contributing to business case benefits identification and articulation• Assisting our Testing team with planning and execution to make sure the solutions we create are ready to release to our customers• Working closely with Business Architecture teams to develop business solution of medium complexity• Performing ‘As Is’ and ‘To Be’ analysis to identify root cause of challenging business problems• Analysing project information of medium complexity and understanding the subject matter in detail You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers• Able to work and learn quickly in a fast paced, fun and dynamic environmentPrepared to stick at something – we wonder what might be the issue if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders• Naturally, you will hold experience delivering projects using Waterfall and/or Agile as a Business Analyst either in a financial services or highly regulated organisation• In order to exceed in this role, you have got to be comfortable using BPMN 2.0 notation• It’s really important that you have experience of working on medium complexity projects and managing them through the project lifecycle• In order to be fantastic in the role, you need to have experience of supporting the implementation of projects
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Mar 24, 2020
Full time
Are you a commercially minded problem solver? Do you love delivering projects? Can you influence change? If yes, then we may have the role for you! As a Financial Crime Business Analyst, you will work closely with teams across the business to understand, document and deliver requirements, as we land some exciting new changes for the Bank. You will recognise the different customer perspectives and how colleagues are impacted by a project. As part of your role, you will need to make sure that all colleagues achieve their project completion to create fans across the Bank. So what would you be doing?... • Working with subject matter experts and facilitating workshops to understand and prioritise their requirements• Coordinating communications and training activities to support the implementation of projects• Contributing to business case benefits identification and articulation• Assisting our Testing team with planning and execution to make sure the solutions we create are ready to release to our customers• Working closely with Business Architecture teams to develop business solution of medium complexity• Performing ‘As Is’ and ‘To Be’ analysis to identify root cause of challenging business problems• Analysing project information of medium complexity and understanding the subject matter in detail You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers• Able to work and learn quickly in a fast paced, fun and dynamic environmentPrepared to stick at something – we wonder what might be the issue if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders• Naturally, you will hold experience delivering projects using Waterfall and/or Agile as a Business Analyst either in a financial services or highly regulated organisation• In order to exceed in this role, you have got to be comfortable using BPMN 2.0 notation• It’s really important that you have experience of working on medium complexity projects and managing them through the project lifecycle• In order to be fantastic in the role, you need to have experience of supporting the implementation of projects
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Are you a financial professional with a passion for providing insights and informing business strategy? Can you challenge the status quo and drive forward the right decisions? Do you want to work for a Bank that is revolutionising the entire industry? If yes, then we may have the role for you! Our Financial Planning & Analysis team sit at the very core of our Bank. Their forecasting and long-term strategic planning enable us to determine how we can continually provide amazing customer service and create fans in the future. As a Lead FP&A Analyst you will own key financial planning and analysis processes and support the execution of the bank’s strategy. You will lead complex processes and deliver insights to the business whilst engaging and influencing Bank executives. So what would you be doing?... • Budgeting, forecasting and monitoring performance against the bank’s long term plan• Analysing enterprise-wide strategy, including: business performance optimisation, long-term strategic planning, capital raises and acquisitions • Working closely with the business to provide insights into risks and opportunities and support decision-making• Driving process efficiency and effectiveness• Providing input into board papers & investment packs whilst working to tight deadlines You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers• Able to work and learn quickly in a fast paced, fun and dynamic environment• Prepared to stick at something – we wonder what might be the issue if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders• You can demonstrate strong analytical skills and have previous experience in financial planning & analysis, or a related role• You have worked within a financial services organisation and understand the banking sector• Naturally, you will be a strong modeller with excellent Excel and Powerpoint skills and be confident analysing large data sets• You will have an accountancy qualification such as ACA, ACCA, CIMA• You will be able to deal with ambiguity, develop recommendations and drive solutions proactively in order to look after complex processes with multiple stakeholders
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Mar 24, 2020
Full time
Are you a financial professional with a passion for providing insights and informing business strategy? Can you challenge the status quo and drive forward the right decisions? Do you want to work for a Bank that is revolutionising the entire industry? If yes, then we may have the role for you! Our Financial Planning & Analysis team sit at the very core of our Bank. Their forecasting and long-term strategic planning enable us to determine how we can continually provide amazing customer service and create fans in the future. As a Lead FP&A Analyst you will own key financial planning and analysis processes and support the execution of the bank’s strategy. You will lead complex processes and deliver insights to the business whilst engaging and influencing Bank executives. So what would you be doing?... • Budgeting, forecasting and monitoring performance against the bank’s long term plan• Analysing enterprise-wide strategy, including: business performance optimisation, long-term strategic planning, capital raises and acquisitions • Working closely with the business to provide insights into risks and opportunities and support decision-making• Driving process efficiency and effectiveness• Providing input into board papers & investment packs whilst working to tight deadlines You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers• Able to work and learn quickly in a fast paced, fun and dynamic environment• Prepared to stick at something – we wonder what might be the issue if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders• You can demonstrate strong analytical skills and have previous experience in financial planning & analysis, or a related role• You have worked within a financial services organisation and understand the banking sector• Naturally, you will be a strong modeller with excellent Excel and Powerpoint skills and be confident analysing large data sets• You will have an accountancy qualification such as ACA, ACCA, CIMA• You will be able to deal with ambiguity, develop recommendations and drive solutions proactively in order to look after complex processes with multiple stakeholders
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Are you a go to risk expert for your colleagues? Would you like to help shape a growing specialist risk function? Do you want to join a revolutionary Bank and manage risk associated with innovative and exciting digital capabilities? If yes, then we may have the role for you! As a Risk Manager within Customer Strategy and Innovation (CSI) you will provide first line risk support to multiple business areas, including: Products, Marketing, Communication, Data and Digital. At Metro Bank, we put our customers at the heart of everything that we do. You will be instrumental in providing this unparalleled customer service by helping us to develop simple products, services and processes with your fantastic risk management experience. So what would you be doing?... • Working with stakeholders across CSI, and across the Bank, to embed product governance processes and controls • Working with the CSI leadership team to maintain the CSI risk profile, test key controls, track and monitor management action plans• Working closely with wider teams to make sure there is alignment with our enterprise wide risk strategy • Having oversight of business area incidents and making sure that details are captured appropriately and timely according to the incident management framework • Completing root cause analysis• Providing reporting on CSI risk management and having oversight of KRI reporting, tolerances and action plans You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Able to work and learn quickly in a fast paced, fun and dynamic environment• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders• Naturally, you will have extensive experience of risk management – either gained in a Risk function or working for one of the regulators• You need to have a good knowledge and understanding of regulations, ideally including the FCA Handbook, CONC (and related Consumer Credit legislation), BCOBS, MCOBs, as well as knowledge of Payment Services Regulations and GDPR• It would be great if you are familiar with risk management objectives and processes • In order to be amazing in this role, you need to have experience developing and overseeing conduct risk, such as in instilling product governance controls• You will be a good communicator and be able to outline simple and pragmatic solutions• Ideally, you will have an understanding of the purpose of Conduct MI and risk reporting
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Mar 24, 2020
Full time
Are you a go to risk expert for your colleagues? Would you like to help shape a growing specialist risk function? Do you want to join a revolutionary Bank and manage risk associated with innovative and exciting digital capabilities? If yes, then we may have the role for you! As a Risk Manager within Customer Strategy and Innovation (CSI) you will provide first line risk support to multiple business areas, including: Products, Marketing, Communication, Data and Digital. At Metro Bank, we put our customers at the heart of everything that we do. You will be instrumental in providing this unparalleled customer service by helping us to develop simple products, services and processes with your fantastic risk management experience. So what would you be doing?... • Working with stakeholders across CSI, and across the Bank, to embed product governance processes and controls • Working with the CSI leadership team to maintain the CSI risk profile, test key controls, track and monitor management action plans• Working closely with wider teams to make sure there is alignment with our enterprise wide risk strategy • Having oversight of business area incidents and making sure that details are captured appropriately and timely according to the incident management framework • Completing root cause analysis• Providing reporting on CSI risk management and having oversight of KRI reporting, tolerances and action plans You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Able to work and learn quickly in a fast paced, fun and dynamic environment• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders• Naturally, you will have extensive experience of risk management – either gained in a Risk function or working for one of the regulators• You need to have a good knowledge and understanding of regulations, ideally including the FCA Handbook, CONC (and related Consumer Credit legislation), BCOBS, MCOBs, as well as knowledge of Payment Services Regulations and GDPR• It would be great if you are familiar with risk management objectives and processes • In order to be amazing in this role, you need to have experience developing and overseeing conduct risk, such as in instilling product governance controls• You will be a good communicator and be able to outline simple and pragmatic solutions• Ideally, you will have an understanding of the purpose of Conduct MI and risk reporting
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Are you an expert in all things related to conduct & regulatory? Can you inspire and nurture others? Would you like to help shape a growing specialist risk function? If yes, then we may have the role for you! As the Lead Risk Partner – Conduct & Regulatory, you will work within the first line risk management for the customer strategy and innovation (CSI) business area that covers the Products, Marketing, Communication, Data and Digital teams. You will enable them to manage risk effectively to provide an amazing customer experience. So what would you be doing?... • Acting as the centre of expertise for conduct and regulatory risk management and processes within CS&I, which includes coaching, supporting and where required appropriate challenge for CSI teams • Working with CSI teams’ initiatives to execute the new product development process in line with project timelines – identifying the level of governance required, and key risks • Developing and monitoring the CSI conduct / regulatory risk profile to reflect current and emerging risk themes• Providing input to treatment strategy and approach for remediation activity and lessons learned • Developing and monitoring conduct risk appetite and key risk indicators for CSI, to support early identification of risks and themes across all areas You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers• Able to work and learn quickly in a fast paced, fun and dynamic environment• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow• Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders• You will have strong risk management experience within a risk function or leading risk and governance activities within a business team • We need you to have experience developing and overseeing conduct risk and third-party arrangements, such as in establishing new product governance controls and ideally be familiar with agile ways of working • Leadership experience is essential • Naturally, you will be comfortable establishing relationships at senior levels, with an influential positive style and approach• You will be a strong communicator, able to distill complex topics and communicate simple and pragmatic solutions• In order to be fantastic in this role, you need to have an amazing knowledge and understanding of regulations, which include the FCA handbook, CONC (and related consumer credit legislation), BCOBS, MCOBs, payment services regulations and GDPR
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Mar 24, 2020
Full time
Are you an expert in all things related to conduct & regulatory? Can you inspire and nurture others? Would you like to help shape a growing specialist risk function? If yes, then we may have the role for you! As the Lead Risk Partner – Conduct & Regulatory, you will work within the first line risk management for the customer strategy and innovation (CSI) business area that covers the Products, Marketing, Communication, Data and Digital teams. You will enable them to manage risk effectively to provide an amazing customer experience. So what would you be doing?... • Acting as the centre of expertise for conduct and regulatory risk management and processes within CS&I, which includes coaching, supporting and where required appropriate challenge for CSI teams • Working with CSI teams’ initiatives to execute the new product development process in line with project timelines – identifying the level of governance required, and key risks • Developing and monitoring the CSI conduct / regulatory risk profile to reflect current and emerging risk themes• Providing input to treatment strategy and approach for remediation activity and lessons learned • Developing and monitoring conduct risk appetite and key risk indicators for CSI, to support early identification of risks and themes across all areas You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers• Able to work and learn quickly in a fast paced, fun and dynamic environment• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow• Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders• You will have strong risk management experience within a risk function or leading risk and governance activities within a business team • We need you to have experience developing and overseeing conduct risk and third-party arrangements, such as in establishing new product governance controls and ideally be familiar with agile ways of working • Leadership experience is essential • Naturally, you will be comfortable establishing relationships at senior levels, with an influential positive style and approach• You will be a strong communicator, able to distill complex topics and communicate simple and pragmatic solutions• In order to be fantastic in this role, you need to have an amazing knowledge and understanding of regulations, which include the FCA handbook, CONC (and related consumer credit legislation), BCOBS, MCOBs, payment services regulations and GDPR
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Are you passionate about providing amazing customer service? Do you want to be a Customer Service Specialist in your field? Do you want to be part of the British Banking Revolution and help us give amazing service to our customers? Then read on! At Metro Bank we are looking for Customer Service Specialists who display outstanding qualities. You'll provide professional and amazing customer service to our retail customers on the phone. We will give you fantastic training and support so that you can surprise and delight our customers on every call. We also support all colleagues in our contact centre through the ‘Professional Banking Certificate’ an amazing qualification that is industry recognised by the Chartered Banking Institute. Hours - 1:30pm - 10pm, Monday - Friday only Minimum of 15 hours per week So what will you be doing...? • Providing fantastic service and support to our customers over the phone in our contact centre• Be a representative of the Metro Bank brand• Advising our customers on all types of queries such as: balance enquiries, making payments, internet banking, card management, using our mobile app• Updating all of our systems, making sure you attend to every detail and record all conversations with 100% accuracy• Following the correct processes to make sure our customers are safe• Living and breathing our amazing behaviours, and being a great team player You need to be this kind of person… • Passionate about providing unparalleled levels of customer service and convenience• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow• Able to work and learn quickly in a fast paced, fun and dynamic environment• Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • We are looking for Customer Service Specialists who want to revolutionise banking by turning customers into fans! • You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all! • Able to deliver an excellent customer experience in a very fast paced environment (our Contact Centres are often very busy!)• Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open • Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you must have experience of delivering outstanding customer service
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Mar 24, 2020
Part time
Are you passionate about providing amazing customer service? Do you want to be a Customer Service Specialist in your field? Do you want to be part of the British Banking Revolution and help us give amazing service to our customers? Then read on! At Metro Bank we are looking for Customer Service Specialists who display outstanding qualities. You'll provide professional and amazing customer service to our retail customers on the phone. We will give you fantastic training and support so that you can surprise and delight our customers on every call. We also support all colleagues in our contact centre through the ‘Professional Banking Certificate’ an amazing qualification that is industry recognised by the Chartered Banking Institute. Hours - 1:30pm - 10pm, Monday - Friday only Minimum of 15 hours per week So what will you be doing...? • Providing fantastic service and support to our customers over the phone in our contact centre• Be a representative of the Metro Bank brand• Advising our customers on all types of queries such as: balance enquiries, making payments, internet banking, card management, using our mobile app• Updating all of our systems, making sure you attend to every detail and record all conversations with 100% accuracy• Following the correct processes to make sure our customers are safe• Living and breathing our amazing behaviours, and being a great team player You need to be this kind of person… • Passionate about providing unparalleled levels of customer service and convenience• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow• Able to work and learn quickly in a fast paced, fun and dynamic environment• Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • We are looking for Customer Service Specialists who want to revolutionise banking by turning customers into fans! • You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all! • Able to deliver an excellent customer experience in a very fast paced environment (our Contact Centres are often very busy!)• Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open • Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you must have experience of delivering outstanding customer service
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Are you passionate about providing amazing customer service? Do you want to be a Customer Service Specialist in your field? Do you want to be part of the British Banking Revolution and help us give amazing service to our customers? Then read on! At Metro Bank we are looking for Customer Service Specialists who display outstanding qualities. You'll provide professional and amazing customer service to our retail customers on the phone. We will give you fantastic training and support so that you can surprise and delight our customers on every call. We also support all colleagues in our contact centre through the ‘Professional Banking Certificate’ an amazing qualification that is industry recognised by the Chartered Banking Institute. Hours - 1:30pm - 10pm, Monday - Friday only So what will you be doing...? • Providing fantastic service and support to our customers over the phone in our contact centre• Be a representative of the Metro Bank brand• Advising our customers on all types of queries such as: balance enquiries, making payments, internet banking, card management, using our mobile app• Updating all of our systems, making sure you attend to every detail and record all conversations with 100% accuracy• Following the correct processes to make sure our customers are safe• Living and breathing our amazing behaviours, and being a great team player You need to be this kind of person… • Passionate about providing unparalleled levels of customer service and convenience• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow• Able to work and learn quickly in a fast paced, fun and dynamic environment• Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • We are looking for Customer Service Specialists who want to revolutionise banking by turning customers into fans! • You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all! • Able to deliver an excellent customer experience in a very fast paced environment (our Contact Centres are often very busy!)• Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open • Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you must have experience of delivering outstanding customer service
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Mar 24, 2020
Full time
Are you passionate about providing amazing customer service? Do you want to be a Customer Service Specialist in your field? Do you want to be part of the British Banking Revolution and help us give amazing service to our customers? Then read on! At Metro Bank we are looking for Customer Service Specialists who display outstanding qualities. You'll provide professional and amazing customer service to our retail customers on the phone. We will give you fantastic training and support so that you can surprise and delight our customers on every call. We also support all colleagues in our contact centre through the ‘Professional Banking Certificate’ an amazing qualification that is industry recognised by the Chartered Banking Institute. Hours - 1:30pm - 10pm, Monday - Friday only So what will you be doing...? • Providing fantastic service and support to our customers over the phone in our contact centre• Be a representative of the Metro Bank brand• Advising our customers on all types of queries such as: balance enquiries, making payments, internet banking, card management, using our mobile app• Updating all of our systems, making sure you attend to every detail and record all conversations with 100% accuracy• Following the correct processes to make sure our customers are safe• Living and breathing our amazing behaviours, and being a great team player You need to be this kind of person… • Passionate about providing unparalleled levels of customer service and convenience• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow• Able to work and learn quickly in a fast paced, fun and dynamic environment• Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • We are looking for Customer Service Specialists who want to revolutionise banking by turning customers into fans! • You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all! • Able to deliver an excellent customer experience in a very fast paced environment (our Contact Centres are often very busy!)• Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open • Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you must have experience of delivering outstanding customer service
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
