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Who are we? WorldRemit is changing the way people send money abroad. We’ve taken something complicated and made it simple.  Tap the WorldRemit App or click our website and your international transfer is made – to a bank account, cash pickup, Mobile Money, or airtime top-up. We send to more than 145 countries and the number is growing all the time. Using WorldRemit is easy because we do the hard bit, connecting hundreds of banks, money agents, mobile operators and payment systems around the world.  These were never designed to work together, but WorldRemit makes it happen. The journey is just beginning.  We believe in faster, simpler, lower-cost money transfers.  That means building beautiful products and better services for our customers. Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen. WorldRemit has grown at an average 50% year on year and is now processing over £1.5bn of remittances on an annualised basis.  The recently company went through its Series C financing and raised $40m. The company currently employees over 600 employees and has offices in London, USA, Philippines, Poland, Australia, New Zealand, Canada, Japan, Hong Kong and other locations. Role World Remit is looking to recruit a new member who can prepare accurate financial information as well as owning the monthly and quarterly US state reporting process. The candidate will need to push towards improving current processes with the aim of automating as much as possible. The candidate will need to show strong cross collaboration between local teams in the US as well as teams in other offices, globally. Duties include (but are not limited to): Responsible for the production of timely and accurate monthly management accounts for the entities encompassing the NA region, including P&L, balance sheet and cash flow; Provide insights into the movements in the P&L and balance sheet versus prior periods and budgets; Assist in the completion of the year-end statutory accounts and actively participate in the annual audit; Own the monthly payroll reporting process; Work closely with the broader UK and US Finance teams to ensure process development and alignment throughout the group; Own the monthly and quarterly state reporting process. This includes preparing and submitting the reports directly to the regulators; Interacting, collaborating and communicating with both the US compliance team and the US Regulators to ensure all licencing requirements are adhered to; Participating in the development and deployment of end-to-end automated processes within both the finance and reporting teams; Act as the critical accounting point of contact for the North American office and ensuring adherence to local GAAP; Ad hoc requests for financial information from both internal teams as well as third parties; Work on other projects as and when required Requirements BS In Accounting with at least 3 years of experience, CPA Preferred Attention to detail Determined, resilient Strong communication skills Experience with Microsoft products, particularly Excel, Word and Outlook Nice to have: Knowledge of NetSuite Money Transfer Industry Experience

Customer Service Representative  We're looking for detail-oriented, empathetic problem solvers to join our Customer Operations (COps) team in our Las Vegas office. This is our first office outside of the UK, and you’ll be vital in ensuring we’re able to serve our one million customers 🙌 At Monzo, we’re building a new kind of bank. One that lives in your smartphone and helps you take control of your money. We are always here to help as every customer gets access to 24/7 customer support through our app  🚀 You’ll be at the heart of Monzo Our mission is to make money work for everyone, and while having a great app is part of that, we pride ourselves on providing world-class support. By solving customers’ problems, treating them fairly and being totally transparent, we believe we can make banking better 💪 Since we started, we’ve been busy building the best current account in the world and now have 100,000 new customers signing up with Monzo every month. We need to grow our amazing customer support team to help customers manage their money wherever they are in the world. You’ll know how to fix problems on the spot Every person in customer operations has the power to solve problems quickly and with minimal fuss. We’ll give you all the tools and training you need so you know exactly how payments systems actually work, and you’ll listen to customers’ concerns with positivity, empathy and patience. Then you’ll fix whatever’s up and stop it from happening again 🔧 You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of Monzo, and the main way our customers communicate with us. We want to delight our customers in any way possible. It can be something small like wishing someone a happy birthday. Or something bigger, like cycling a new bank card over to someone who needs it urgently 💝 What will you be doing day to day? talking directly and honestly with our customers, and developing a deep understanding of what our community really wants from a digital bank proactively spotting patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools, or product to make them happier managing our business operations tasks, from making sure all our merchants have the right emoji to checking identity documents dealing with tricky payments-related queries; investigating missing transfers and Direct Debits, helping manage the customers who are switching to Monzo understanding, prioritising and escalating our customers' feedback and feature requests to the external product team (who build our app) supporting other members in the team by being a point of escalation for other COps and mentoring new joiners. making sure the rest of the company stays customer-focused and fixated on building the best bank account in the world identifying customers who are in vulnerable situations and helping to figure out what steps we can take to support them working closely with our financial crime team to act as the first line of defence to help spot and investigate trends investigating and making decisions about payments made on stolen cards, as well as looking into scam websites. After you're fully comfortable helping our customers, you'll have the opportunity to expand your knowledge in the various other areas of the Customer Operations team. This could range from helping our Calls and Social Media team to spending time with our financial crime specialists! You should apply if: you’re a US citizen or have rights to work in the US you're great at explaining things to people, and have flawless written English you delight in investigating awkward problems, getting to the root cause and fixing them you know your way around social networks, and technology interests you you're friendly and super organised you want to be part of the team that makes Monzo!    We offer some amazing benefits!  🙌 These include, but aren’t limited to: 32 days paid vacation per year Healthcare - 100% contribution to medical, dental and vision insurance Generous parental leave policy Work from home (when you need to) Catered lunches twice a week Personal learning budget for books, training courses and conferences to help you learn and grow Team-building, socials and other fun get-togethers The salary for this role is up to $ 33,000 a year.  You'll be working from our office in Las Vegas, but you can also work remotely from home on occasion. You'll work 5 days a week from Monday - Sunday, starting between 8am - 1pm. These will be on a rotational basis, and we'll let you know your shift pattern several weeks in advance. 📆 This position is available on a full-time basis.  If you're successful, we'll send you a take-home task, and if you ace that we'll invite you for a half-day assessment in our office. The next assessment day is likely to be held on Thursday 4th or Friday 5th April. You'll have some one-on-one interviews and a collaborative task with a small group of other candidates. If all goes well, you'll join our small but growing team on a mission to build the best bank in the world! 💥 You'll spend your first few weeks in training (Monday-Friday) generally between 09:00-18:00. But we can be flexible to fit your circumstances (like childcare or college courses) and we'll discuss with you how best to make this work. We are recruiting now for roles to start over the rest of the year, so even if you're not available to start until later in the year - please still apply!  Take your time with the questions below We pay a lot of attention to your answers when we’re looking at your application. So don’t speed through them, they’re worth spending some time over. Questions about this role? Head over to our careers page to read our FAQs ( www.monzo.com/careers ) or email  [email protected]

WorldRemit -  if the media's to be believed, we're the FinTech startup taking the world by storm - scooping-up awards and more than $140m in funding. OK... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents. At WorldRemit, our customer service team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. So, what’s the role? We are currently looking for a  Customer Service Executive fluent in Japanese  to join the Customer Service team in Denver. Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way, too :-) Screening and verifying customer’s identification. Reviewing transactions and identifying suspicious activities. Reporting and escalating said suspicious activities to the relevant department. Research unusual or questionable transactions with the relevant department. Monitor and release transactions. Advising customers on the products WorldRemit offer. What do we want from you? Bachelor’s Degree is essential. Customer service experience previously would be great. But if you genuinely care and want to help and love talking to people, that’s a great start! Fluent in both written and spoken Japanese and English. Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas. Be a team player that can adapt to a fast-paced and changing environment. Highly disciplined, self-motivated, and service delivery focused.  Always willing to go that extra mile. The ability to communicate with people from across the globe is key as our customer base is exactly that.  Worldwide. The patience of a saint :-) There are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout and giving a fantastic customer experience. A fondness of pizza will also help! What can WorldRemit offer you?  A starting salary of $18 per hour (with potential promotional opportunities after 3 months) A generous 401(k) employer match Benefits for medical, dental, vision, disability, and FSA Free Eco Pass for all transit zones Free gym access on premises Company discounts at some of your favorite retailers... and more! Please note that this is a full-time, shift based role. All regular shifts will be 8 hours (not including lunch) and are scheduled between 6:00 am - 11:00 pm. You will need to be flexible to work as part of a shift rotation basis, which can include holidays/weekends and may be subject to change.  Employment with WorldRemit is contingent upon a successful financial and criminal history background check for all new employee hires. Most positions require that the selected candidate pass tests or checks prior to beginning to work, including credit and reference checks

SENIOR SOFTWARE DEVELOPER (Golang) While our official job title is that of Senior Developer, the role itself is much more than that, offering end-to-end ownership of our platform. Senior Software Developers at Form3 are tasked with building the next generation payment API in the cloud. There are a wide range of problems to tackle, from configuring nginx proxies to writing custom payment routing and handling logic, and we contribute open source back to the community. We believe that the language you write the code in is just how you convey your solution to the computer and the real value is being able to think through a problem.  You will be working on new development projects, focused on best practice across the board, including automation of absolutely everything (Terraform for infrastructure deployments to AWS, CI/CD with contract-based testing and auto-deployment of services within Docker containers, etc.), pair programming and TDD/BDD. Although many of us live around London, we are operating as a remote team, and typically working from home and pair programming. Our development team of over 20 people are all passionate about software, love to experiment with the latest technologies and enjoy solving interesting and challenging problems. Seeing as they all work remotely, they have to be great communicators and enjoy working in a collaborative team-environment. Tech Stack go / java / python / ruby / aws / terraform / docker / kubernetes / Travis / TDD/BDD / Pair Programming We try to pick the right tool for the job, and these regularly change but the below should give you a flavour of what we work with: Some of the languages we currently use are:  GO (and some Java, Python, Ruby)   Some of the tools we use:   Terraform, Docker, Vault, Consul, Linkerd  Our platform runs in AWS where we use:   SQS, SNS, EC2, ECS, RDS and others  Your skills Polyglot : Choosing the right tool to solve the problem is critical, and we expect you to have professional experience with at least 2 different programming languages and multiple platforms and tools.  Distributed architecture : We expect you to have previous experience engineering complex distributed systems, and a view on topics such as service discovery, integration testing, inter-process communication, how to define your services and APIs, as well as experience with distributed data stores.  Public cloud : You have worked with public cloud services (AWS, Google Cloud etc.)  TDD/BDD : Code quality is key, and we expect you to have worked with Test-driven development (TDD) and Behaviour-driven development (BDD) and be familiar with the use of tools such as Cucumber.  Desirable skills Most of our code is written in Java and Go, so experience with either would be helpful All our services are built and managed as docker containers, so Kubernetes, and general docker experience is preferred.  We like clean code, so experience with Event Sourcing/CQRS will be useful.  We do contract-based testing, using tools such as Pact  We work as a devops team, so experience in automating operations (such as infrastructure as code, automated monitoring and alerting, build pipelines etc) would also be useful.   Our Benefits Competitive salary 100% Remote working 30 days holiday (+ Bank Holidays) Full Autonomy / flat structure Modern tech-stack Opportunity to work for a rapidly scaling tech-first FinTech  

Customer Service Executive – Spanish-Speaking (Denver) WorldRemit -  if the media's to be believed, we're the FinTech startup taking the world by storm - scooping-up awards and more than $140m in funding. OK... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents. At WorldRemit, our customer service team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. So, what’s the role? We are currently looking for a  Customer Service Executive with   fluent Spanish  to join the Customer Service team in Denver. Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way, too :-) Screening and verifying customer’s identification. Reviewing transactions and identifying suspicious activities. Reporting and escalating said suspicious activities to the relevant department. Research unusual or questionable transactions with the relevant department. Monitor and release transactions. Advising customers on the products WorldRemit offer. What do we want from you? Bachelor’s Degree is essential. Customer service experience previously would be great. But if you genuinely care and want to help and love talking to people, that’s a great start! Fluent in both written and spoken Spanish and English. Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas. Be a team player that can adapt to a fast-paced and changing environment. Highly disciplined, self-motivated, and service delivery focused.  Always willing to go that extra mile. The ability to communicate with people from across the globe is key as our customer base is exactly that.  Worldwide. The patience of a saint :-) There are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout and giving a fantastic customer experience. A fondness of pizza will also help! What can WorldRemit offer you?  A starting salary of $18 per hour (with potential promotional opportunities after 3 months) A generous 401(k) employer match Benefits for medical, dental, vision, disability, and FSA Free Eco Pass for all transit zones Free gym access on premises Company discounts at some of your favorite retailers... and more! Please note that this is a full-time, shift based role. All regular shifts will be 8 hours (not including lunch) and are generally 10:00 am - 7:00 pm or 2:00 pm - 11:00 pm. You will need to be flexible to work as part of a shift rotation basis, which can include holidays/weekends and may be subject to change.  Employment with WorldRemit is contingent upon a successful financial and criminal history background check for all new employee hires. Most positions require that the selected candidate pass tests or checks prior to beginning to work, including credit and reference checks

WorldRemit -  if the media's to be believed, we're the FinTech startup taking the world by storm - scooping-up awards and more than $140m in funding. OK... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents. At WorldRemit, our customer service team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. So, what’s the role? We are currently looking for a  Customer Service Executive fluent in German  to join the Customer Service team in Denver. Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way, too :-) Screening and verifying customer’s identification. Reviewing transactions and identifying suspicious activities. Reporting and escalating said suspicious activities to the relevant department. Research unusual or questionable transactions with the relevant department. Monitor and release transactions. Advising customers on the products WorldRemit offer. What do we want from you? Bachelor’s Degree is essential. Customer service experience previously would be great. But if you genuinely care and want to help and love talking to people, that’s a great start! Fluent in both written and spoken German and English. Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas. Be a team player that can adapt to a fast-paced and changing environment. Highly disciplined, self-motivated, and service delivery focused.  Always willing to go that extra mile. The ability to communicate with people from across the globe is key as our customer base is exactly that.  Worldwide. The patience of a saint :-) There are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout and giving a fantastic customer experience. A fondness of pizza will also help! What can WorldRemit offer you?  A starting salary of $18 per hour (with potential promotional opportunities after 3 months) A generous 401(k) employer match Benefits for medical, dental, vision, disability, and FSA Free Eco Pass for all transit zones Free gym access on premises Company discounts at some of your favorite retailers... and more! Please note that this is a full-time, shift based role. All regular shifts will be 8 hours (not including lunch) and are scheduled between 6:00 am - 11:00 pm. You will need to be flexible to work as part of a shift rotation basis, which can include holidays/weekends and may be subject to change.  Employment with WorldRemit is contingent upon a successful financial and criminal history background check for all new employee hires. Most positions require that the selected candidate pass tests or checks prior to beginning to work, including credit and reference checks

WorldRemit -  if the media's to be believed, we're the FinTech startup taking the world by storm - scooping-up awards and more than $140m in funding. OK... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents. At WorldRemit, our customer service team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. So, what’s the role? We are currently looking for a  Customer Service Executive fluent in French  to join the Customer Service team in Denver. Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way, too :-) Screening and verifying customer’s identification. Reviewing transactions and identifying suspicious activities. Reporting and escalating said suspicious activities to the relevant department. Research unusual or questionable transactions with the relevant department. Monitor and release transactions. Advising customers on the products WorldRemit offer. What do we want from you? Bachelor’s Degree is essential. Customer service experience previously would be great. But if you genuinely care and want to help and love talking to people, that’s a great start! Fluent in both written and spoken French and English. Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas. Be a team player that can adapt to a fast-paced and changing environment. Highly disciplined, self-motivated, and service delivery focused.  Always willing to go that extra mile. The ability to communicate with people from across the globe is key as our customer base is exactly that.  Worldwide. The patience of a saint :-) There are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout and giving a fantastic customer experience. A fondness of pizza will also help! What can WorldRemit offer you?  A starting salary of $18 per hour (with potential promotional opportunities after 3 months) A generous 401(k) employer match Benefits for medical, dental, vision, disability, and FSA Free Eco Pass for all transit zones Free gym access on premises Company discounts at some of your favorite retailers... and more! Please note that this is a full-time, shift based role. All regular shifts will be 8 hours (not including lunch) and are scheduled between 6:00 am - 11:00 pm. You will need to be flexible to work as part of a shift rotation basis, which can include holidays/weekends and may be subject to change.  Employment with WorldRemit is contingent upon a successful financial and criminal history background check for all new employee hires. Most positions require that the selected candidate pass tests or checks prior to beginning to work, including credit and reference checks

Who are we? WorldRemit is changing the way people send money abroad. We’ve taken something complicated and made it simple.  Tap the WorldRemit App or click our website and your international transfer is made – to a bank account, cash pickup, Mobile Money, or airtime top-up. We send to more than 145 countries and the number is growing all the time. Using WorldRemit is easy because we do the hard bit, connecting hundreds of banks, money agents, mobile operators and payment systems around the world.  These were never designed to work together, but WorldRemit makes it happen. The journey is just beginning.  We believe in faster, simpler, lower-cost money transfers.  That means building beautiful products and better services for our customers. Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen. WorldRemit has grown at an average 50% year on year and is now processing over £1.5bn of remittances on an annualised basis.  The recently company went through its Series C financing and raised $40m. The company currently employees over 600 employees and has offices in London, USA, Philippines, Poland, Australia, New Zealand, Canada, Japan, Hong Kong and other locations. Role The Group Reporting team is looking to recruit a new member in our Denver office. You will be curious and capable of working cross functionally within the company at every level of the hierarchy. You will be able to multi task and be the finance ‘go-to’ person in that office. You need to be able to efficiently and effectively communicate to the London office any requests or issues that arise so that they can be resolved in a timely manner. If you are a great team player, you are motivated and you want to be part of a fun environment in a growing company, then we want you on this journey with us and this role is for you.  Responsibilities:   Responsible for the production of timely and accurate monthly management accounts for the US entity including P&L, balance sheet and cash flow; Provide insights into the movements in the P&L and balance sheet versus prior periods and budgets; Assist in the completion of the year-end statutory accounts and actively participate in the US annual audit; Own the monthly payroll reporting process; Work closely with the UK finance team to ensure processes are aligned throughout the group; Own the monthly and quarterly state reporting process. This includes preparing and submitting the reports directly to the regulators; Interacting, collaborating and communicating with both the US compliance team and the US Regulators to ensure all licencing requirements are adhered to; Participating in the development and deployment of end-to-end automated processes within both the finance and reporting team; Being the main finance point of contact for the Denver office; Ad hoc requests for financial information from both internal teams as well as third parties; Work on other projects as and when required Job qualifications :  BS in Accounting with 3 years of experience, CPA preferred Attention to detail Determined, resilient Strong communication skills Experienced with Microsoft products, particularly Excel, Word and Outlook Knowledge of Netsuite/Oracle systems

WorldRemit -  if the media's to be believed, we're the FinTech startup taking the world by storm - scooping-up awards and more than $140m in funding. OK... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents. At WorldRemit, our customer service team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. So, what’s the role? We are currently looking for a  Customer Service Executive fluent in French  to join the Customer Service team in Denver. Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way, too :-) Screening and verifying customer’s identification. Reviewing transactions and identifying suspicious activities. Reporting and escalating said suspicious activities to the relevant department. Research unusual or questionable transactions with the relevant department. Monitor and release transactions. Advising customers on the products WorldRemit offer. What do we want from you? Bachelor’s Degree is essential. Customer service experience previously would be great. But if you genuinely care and want to help and love talking to people, that’s a great start! Fluent in both written and spoken French and English. Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas. Be a team player that can adapt to a fast-paced and changing environment. Highly disciplined, self-motivated, and service delivery focused.  Always willing to go that extra mile. The ability to communicate with people from across the globe is key as our customer base is exactly that.  Worldwide. The patience of a saint :-) There are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout and giving a fantastic customer experience. A fondness of pizza will also help! What can WorldRemit offer you?  A starting salary of $18 per hour (with potential promotional opportunities after 3 months) A generous 401(k) employer match Benefits for medical, dental, vision, disability, and FSA Free Eco Pass for all transit zones Free gym access on premises Company discounts at some of your favorite retailers... and more! Please note that this is a full-time, shift based role. All regular shifts will be 8 hours (not including lunch) and are scheduled between 6:00 am - 11:00 pm. You will need to be flexible to work as part of a shift rotation basis, which can include holidays/weekends and may be subject to change.  Employment with WorldRemit is contingent upon a successful financial and criminal history background check for all new employee hires. Most positions require that the selected candidate pass tests or checks prior to beginning to work, including credit and reference checks.

Monzo is growing quickly. We are looking for people to help us expand into new markets and products so we can make money work for everyone. Our small and high impact Special Projects Team identifies new opportunities, selects which ones to pursue and does what it takes to get these actioned. To succeed, you should be excited about starting a business, navigate the regulatory landscape, use data to shape your thinking and collaborate with partners and colleagues to build something bigger than yourself. We’d want you to apply if you are underwhelmed by the status quo of banking and finance today and are interested in bringing your brainpower, quantitative skills and grit to creating a better alternative. You’ll have a lot of freedom to shape your own career as Monzo grows. While we value specific experience in the areas detailed below, you can expect that you will come to work on a wide range of projects. This might mean that you move projects every three to six months or take a leadership role in a part of Monzo that you care about. Previous team members have gone on to take senior roles in our Partnerships, International Expansion and Operations teams. You should apply if: You’ve led projects from beginning to end across a number of disciplines You thrive in ambiguity, ask incisive questions and take a structured approach to problem-solving You are commercially minded You are in your element understanding and summarising complex problems, whether it is based on regulation, legal documents, business processes, technology or even payment systems You’re numerate and data oriented: you love getting deep in a spreadsheet or can write a SQL query to help you solve problems You are comfortable working together with senior management You are humble but the ambition of what we’re doing at Monzo excites you! While these roles are open to all, specific expertise in the financial landscape of the US, Europe and the UK business banking market would be a big plus. For the US role, the following expertise would be valued: Knowledge of US retail financial services, especially through past roles at a top US Bank, FinTech, strategy consultant, startup or research role. An understanding the regulatory and legal context of the US, and experience of products regulated by the OCC, FDIC or other Federal regulators. In particular we’d be interested in talking to you if any of the following apply: You ran financial services products in the US, whether it be traditional banking, credit cards, budgeting apps, mobile payments or other FinTech products. You have experience of working for a major US banking services provider, for example a payment scheme/processor or other technology service provider. You have experience of working for one of the US Federal Banking regulators (OCC, FDIC, Federal Reserve, CFPB etc.) We would welcome qualified applicants who are based in the US. There is no need to apply for more than one of the advertised “Special Projects Manager” roles as we are running the hiring process in a streamlined way. If you believe that more than one role could apply to you please include information below to explain why.

Customer Operations Representative We're looking for detail-oriented, empathetic problem solvers to join our Customer Operations (COps) team in our Las Vegas office. This is our first office outside of the UK, and you’ll be vital in ensuring we’re able to serve our one million customers 🙌 At Monzo, we’re building a new kind of bank. One that lives in your smartphone and helps you take control of your money. We are always here to help as every customer gets access to 24/7 customer support through our app  🚀 You’ll be at the heart of Monzo Our mission is to make money work for everyone, and while having a great app is part of that, we pride ourselves on providing world-class support. By solving customers’ problems, treating them fairly and being totally transparent, we believe we can make banking better 💪 Since we started, we’ve been busy building the best current account in the world and now have 100,000 new customers signing up with Monzo every month. We need to grow our amazing customer support team to help customers manage their money wherever they are in the world. You’ll know how to fix problems on the spot Every person in customer operations has the power to solve problems quickly and with minimal fuss. We’ll give you all the tools and training you need so you know exactly how payments systems actually work, and you’ll listen to customers’ concerns with positivity, empathy and patience. Then you’ll fix whatever’s up and stop it from happening again 🔧 You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of Monzo, and the main way our customers communicate with us. We want to delight our customers in any way possible. It can be something small like wishing someone a happy birthday. Or something bigger, like cycling a new bank card over to someone who needs it urgently 💝 What will you be doing day to day? talking directly and honestly with our customers, and developing a deep understanding of what our community really wants from a digital bank proactively spotting patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools, or product to make them happier managing our business operations tasks, from making sure all our merchants have the right emoji to checking identity documents dealing with tricky payments-related queries; investigating missing transfers and Direct Debits, helping manage the customers who are switching to Monzo understanding, prioritising and escalating our customers' feedback and feature requests to the external product team (who build our app) supporting other members in the team by being a point of escalation for other COps and mentoring new joiners. making sure the rest of the company stays customer-focused and fixated on building the best bank account in the world.   You should apply if: you’re a US citizen or have rights to work in the US you're great at explaining things to people, and have flawless written English you delight in investigating awkward problems, getting to the root cause and fixing them you know your way around social networks, and technology interests you you're friendly and super organised you want to be part of the team that makes Monzo!    We offer some amazing benefits! 🙌 These include, but aren’t limited to: 32 days paid vacation per year Healthcare - 100% contribution to medical, dental and vision insurance Work from home (when you need to) Catered lunches twice a week Personal learning budget for books, training courses and conferences to help you learn and grow Team-building, socials and other fun get-togethers You'll be working from our office in Las Vegas, but you can also work remotely from home on occasion. Your working days will either be four fixed weekdays (Monday - Friday) and one weekend day, or Monday-Friday and then one weekend day in every two weekends. Day time shifts start between 09:00-12:00, on a rotational basis, and we'll try to accommodate your other commitments. 📆 This position is available on a full-time basis. If you're successful, we'll send you a take-home task, and if you ace that we'll invite you for a half-day assessment in our office. The half day assessment will be on either Monday 14th or Tuesday 15th January 2019 . You'll have some one-on-one interviews and a collaborative task with a small group of other candidates. If all goes well, you'll join our small but growing team on a mission to build the best bank in the world! 💥 You'll spend your first few weeks in training (Monday-Friday) generally between 09:00-18:00. But we can be flexible to fit your circumstances (like childcare or college courses) and we'll discuss with you how best to make this work.

Are you interested in building the flagship iOS app for the fastest growing automated investment service? Do you love creating smooth animations and delightful user interactions? We’re looking for excellent engineers who are passionate about designing and delivering incredible user experiences that will revolutionize the way people manage their investments. Responsibilities Build a world-class native iOS application Quickly ship delightful features and iterate on them to make them even better Work closely with frontend and backend engineers to design, build and test reusable REST APIs Collaborate with design to build delightful mobile experiences   Requirements 2-5 years of software engineering experience Familiarity with C, Objective-C or Swift Experience shipping an iPhone/iPad or Mac app to the App Store Excellent problem solving and communication skills Self-motivated and detail-oriented BS or MS in computer science, related field, or equivalent professional experience Everyone across the financial spectrum deserves to live secure and rewarding lives. In order to successfully serve clients across the United States, the Wealthfront team is focused on hiring team members with a diverse range of backgrounds, experiences and perspectives. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.     About  Wealthfront Wealthfront’s vision is to optimize and automate our clients' finances exclusively through software. We've engineered a platform that delivers highly personalized  advice and services  including investment management, financial planning, and personal banking.   Wealthfront employees enable our clients to achieve their financial goals by developing sophisticated algorithms and investment strategies, intuitive user experiences and scalable infrastructure to continuously deploy mission-critical code. Join us as we help clients create their roadmap to financial freedom and scale from $11 billion in assets under management to trillions (yes, trillions).

We have a goal: the more clients we have and the more information each of our clients shares with us, the better experience we can provide to all of our clients. To do this, we need to both scale our platform to handle our growing client base and deliver new features that take advantage of the increasing amount of information we have. Our data engineering team is at the center of this.   We’re looking for engineers excited to help scale our existing data infrastructure and build out new compute capabilities. This includes making tradeoffs between online, offline, and streaming architectures, as well as learning the product well enough to understand the impact these decisions will make on clients. What You'll Work On Data pipelining infrastructure:  Our data moves around a lot. We need it available for batch and real-time compute, and we need to expose it for use by both our backend platform and data analytics. Message brokers, key-value stores, and job schedulers are some tools our team works with. You’ll help identify improvements for our architecture, designing and implementing solutions to get data around more efficiently. Spark : As data engineers, we want to move fast, and we want our code to move fast as well. We have a batch compute platform using Spark, and we’ve recently built out a near-realtime platform using Spark Streaming. We are continuing to increase the performance of our data pipelines while simultaneously increasing the complexity of the jobs that run on top of them. You'll be expected to improve the infrastructure while you implement on top of it. Data quality : A model is only good if it is correct and built on recent data. We put a strong emphasis on data quality. We write unit tests to verify the functional correctness of each module and meta-tests to guard against common programming errors. Throughout our data pipelines we run automated sanity checks on live data, alerting if any data is stale or values fall outside of expected ranges.   What You Have 7+ years of software engineering experience Knowledge of the Spark/Hadoop ecosystem. Experience scaling a platform to handle a growing user base. We code in Java and Scala, familiarity with them is a plus. A BS in computer science or a related field. An MS or PhD is a plus.   Everyone across the financial spectrum deserves to live secure and rewarding lives. In order to successfully serve clients across the United States, the Wealthfront team is focused on hiring team members with a diverse range of backgrounds, experiences and perspectives. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About  Wealthfront Wealthfront’s vision is to optimize and automate our clients' finances exclusively through software. We've engineered a platform that delivers highly personalized advice and services including investment management, financial planning, and personal banking.   Wealthfront employees enable our clients to achieve their financial goals by developing sophisticated algorithms and investment strategies, intuitive user experiences and scalable infrastructure to continuously deploy mission-critical code. Join us as we help clients create their roadmap to financial freedom and scale from $11 billion in assets under management to trillions (yes, trillions).

Brokerage and Banking Platform - Help us build a service-oriented architecture that can handle hundreds of thousands of securities trades (worth hundreds of millions) every day without missing a beat. Just as AWS does for Amazon, our brokerage platform creates the foundation underlying our industry-leading financial products. We want you to help scale the platform 10x and then 10x again as we automate financial services into the future.   Financial Planning - Wealthfront engineers working within our financial planning area implement Path, which helps users plan and optimize their financial lives in an automated way. Path derives users’ financial histories and current situations from data that is pulled in from linked external accounts. This user data plus financial industry data are combined together within complex forward-looking simulations which allow our users to explore and understand what is needed to achieve their most important financial goals such as buying a home, paying for a child's college education, retirement, etc.   Onboarding - We help guide clients through the discovery of what Wealthfront is and working to provide the best possible experience as new clients go through our registration flow and ultimately funding their account by transparently informing them of what we're doing and what's happening to their money all the way until it's invested.   Financial Services - Wealthfront’s financial services help our clients achieve their financial goals. From the trading algorithms that power all of Wealthfront’s investment products and the Portfolio Line of Credit that lets you access cash easily, to the 529 college savings account that lets you start saving for your kids’ education, our engineers work with our research team to bring these innovative financial services to life. Responsibilities Design, implement, test and maintain backend components: application, data, infrastructure, analytics and deployment Design and build systems with automated instrumentation and monitoring Live and breathe resiliency and uptime Consistently improve maintainability and stability of the codebase Requirements 6+ years of prior backend experience Expertise in Java or similar language (such as C++ or C#) Experience with online data stores (preferably MySQL) Experience with offline data stores (preferably Hadoop stack) a plus Experience with at least one scripting language Real passion for agile, test-driven development, continuous integration and automated testing Deep understanding of distributed systems and functional programming paradigms BS, MS, or PhD in computer science, math, physics or related field Everyone across the financial spectrum deserves to live secure and rewarding lives. In order to successfully serve clients across the United States, the Wealthfront team is focused on hiring team members with a diverse range of backgrounds, experiences and perspectives. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.     About  Wealthfront Wealthfront’s vision is to optimize and automate our clients' finances exclusively through software. We've engineered a platform that delivers highly personalized advice and services including investment management, financial planning, and personal banking.   Wealthfront employees enable our clients to achieve their financial goals by developing sophisticated algorithms and investment strategies, intuitive user experiences and scalable infrastructure to continuously deploy mission-critical code. Join us as we help clients create their roadmap to financial freedom and scale from $11 billion in assets under management to trillions (yes, trillions).

Wealthfront employees enable our clients to achieve their financial goals by developing sophisticated algorithms and investment strategies, intuitive user experiences and scalable infrastructure to continuously deploy mission-critical code. Join us as we help clients create their roadmap to financial freedom and scale from $11 billion in assets under management to trillions (yes, trillions).   Responsibilities Design, implement, test and maintain logic and components anywhere in the stack Design and build systems with automated instrumentation and monitoring Live and breathe resiliency and uptime Consistently improve maintainability and stability of the codebase Requirements Expertise in Java or similar language (such as C++ or C#) Experience with online data stores (preferably MySQL) Experience with offline data stores (preferably Hadoop stack) a plus Experience with at least one scripting language Passion for agile, test-driven development Solid understanding of distributed systems and functional programming paradigms Pursing BS, MS, or PhD in computer science, math, physics, or related field Everyone across the financial spectrum deserves to live secure and rewarding lives. In order to successfully serve clients across the United States, the Wealthfront team is focused on hiring team members with a diverse range of backgrounds, experiences and perspectives. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.      About  Wealthfront Wealthfront’s vision is to optimize and automate our clients' finances exclusively through software. We've engineered a platform that delivers highly personalized advice and services including investment management, financial planning, and personal banking

We have a goal: the more clients we have and the more information each of our clients shares with us, the better experience we can provide to all of our clients. To do this, we need to both scale our platform to handle our growing client base and deliver new features that take advantage of the increasing amount of information we have. Our data engineering team is at the center of this.   We’re looking for engineers excited to help scale our existing data infrastructure and build out new compute capabilities. This includes making tradeoffs between online, offline, and streaming architectures, as well as learning the product well enough to understand the impact these decisions will make on clients.   WHAT YOU’LL WORK ON Data pipelining infrastructure:  Our data moves around a lot. We need it available for batch and real-time compute, and we need to expose it for use by both our backend platform and data analytics. Message brokers, key-value stores, and job schedulers are some tools our team works with. As a member of our team, you’ll work on solutions to help data get around more efficiently. Spark:  As data engineers, we want to move fast, and we want our code to move fast as well. We have a batch compute platform using Spark, and we’ve recently built out a near-realtime platform using Spark Streaming. We are continuing to increase the performance of our data pipelines while simultaneously increasing the complexity of the jobs that run on top of them. You'll be expected to improve the infrastructure while you implement on top of it. Data quality:  A model is only good if it is correct and built on recent data. We put a strong emphasis on data quality. We write unit tests to test the functional correctness of each module and meta-tests to guard against common programming errors. Throughout our data pipelines we run automated sanity checks on live data, alerting if any data is stale or values fall outside of expected ranges. WHAT YOU HAVE 1+ years in a software engineering experience Knowledge of the Spark/Hadoop ecosystem. We code in Java and Scala, familiarity with them is a plus. A BS in computer science or a related field. An MS or PhD is a plus. Everyone across the financial spectrum deserves to live secure and rewarding lives. In order to successfully serve clients across the United States, the Wealthfront team is focused on hiring team members with a diverse range of backgrounds, experiences and perspectives. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.     About  Wealthfront Wealthfront’s vision is to optimize and automate our clients' finances exclusively through software. We've engineered a platform that delivers highly personalized advice and services including investment management, financial planning, and personal banking.   Wealthfront employees enable our clients to achieve their financial goals by developing sophisticated algorithms and investment strategies, intuitive user experiences and scalable infrastructure to continuously deploy mission-critical code. Join us as we help clients create their roadmap to financial freedom and scale from $11 billion in assets under management to trillions (yes, trillions).

Are you interested in building the flagship iOS app for the fastest growing automated investment service? Do you love creating smooth animations and delightful user interactions? We’re looking for excellent engineers who are passionate about designing and delivering incredible user experiences that will revolutionize the way people manage their investments. Responsibilities Build a world-class native iOS application Quickly ship delightful features and iterate on them to make them even better Work closely with frontend and backend engineers to design, build and test reusable REST APIs Collaborate with design to build delightful mobile experiences Requirements 5+ years of software engineering experience Familiarity with C, Objective-C or Swift Experience shipping an iPhone/iPad or Mac app to the App Store Proven software architecture experience, leading major software efforts Excellent problem solving and communication skills Self-motivated and detail-oriented BS or MS in computer science, related field, or equivalent professional experience Everyone across the financial spectrum deserves to live secure and rewarding lives. In order to successfully serve clients across the United States, the Wealthfront team is focused on hiring team members with a diverse range of backgrounds, experiences and perspectives. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.     About  Wealthfront Wealthfront’s vision is to optimize and automate our clients' finances exclusively through software. We've engineered a platform that delivers highly personalized  advice and services  including investment management, financial planning, and personal banking.   Wealthfront employees enable our clients to achieve their financial goals by developing sophisticated algorithms and investment strategies, intuitive user experiences and scalable infrastructure to continuously deploy mission-critical code. Join us as we help clients create their roadmap to financial freedom and scale from $11 billion in assets under management to trillions (yes, trillions).

We recently launched a new user experience that lays the foundation for a future where Wealthfront is the only financial advisor our clients will ever need. To accomplish this, we redesigned and rebuilt our frontend architecture to deliver a dashboard that provides personalized advice and will ultimately be the center of our clients’ financial lives.   We’re looking for engineers who are excited to focus on product engineering across our frontend web server and client-side application and to contribute to other key parts of our infrastructure.  What You'll Work On Roswell: As frontend engineers, we collaborate with a world-class and highly technical design team. Through this collaboration, we developed Roswell, our UI toolkit and visual style guide for making beautiful and standards compliant online products. It is designed for modern web browsers and uses reusable React components, performant CSS animations and our SASS testing library, Sassaby. Desktop and Mobile Web Application:  We rely on a JRuby on Rails application to serve desktop and mobile web traffic. Some of the interesting challenges we’ve worked through include scaling to hundreds of concurrent requests with multi-threading on the JVM and using Java’s Reflection API to better facilitate communications with our backend services. Test, Build and Deployment Infrastructure: We deploy our frontend services multiple times per hour and are constantly scaling to support more users, services, and engineers, so we’re heavily invested improving this infrastructure. We ascribe significant value to i) tools and libraries that keep our automated tests reliable and fast and ii) stable build and deployment infrastructure that scales as we grow. Data Platform: We strive to make decisions using objective criteria and automate manual processes wherever possible. As such, frontend engineers frequently contribute to a range of projects on our data platform spanning from building frontend infrastructure operability dashboards and visualizing the results of A/B tests to gathering data to make informed product or technology decisions. What You Have 3+ years in a frontend engineering role Advanced knowledge of vanilla JavaScript Experience with Ruby on Rails or similar server-side framework (such as Express or Django) Real passion for agile, test-driven development, continuous integration, and automated testing BS, MS, or PhD in computer science, math, physics, or related field Everyone across the financial spectrum deserves to live secure and rewarding lives. In order to successfully serve clients across the United States, the Wealthfront team is focused on hiring team members with a diverse range of backgrounds, experiences and perspectives. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.     About  Wealthfront Wealthfront’s vision is to optimize and automate our clients' finances exclusively through software. We've engineered a platform that delivers highly personalized  advice and services  including investment management, financial planning, and personal banking.   Wealthfront employees enable our clients to achieve their financial goals by developing sophisticated algorithms and investment strategies, intuitive user experiences and scalable infrastructure to continuously deploy mission-critical code. Join us as we help clients create their roadmap to financial freedom and scale from $11 billion in assets under management to trillions (yes, trillions).

DevOps at Wealthfront   Infrastructure automation is critical to the success of Wealthfront’s business. Our automation-first approach enables us to rapidly iterate by pushing code to production  multiple times an hour  and capture cost savings that will be passed along to our clients.   Wealthfront’s DevOps team adheres to the principle of “infrastructure-as-code” and brings strategic expertise for designing, implementing, maintaining, and improving our on-premise and cloud infrastructure.   We're a modern infrastructure engineering team, working with languages such as Ruby and Go. We leverage open source software such as MariaDB, NGINX, Jenkins, Chef, Kibana, and Grafana to deliver automated infrastructure to our clients and every member of the Engineering team. As a core member of the DevOps team you will: Design, implement, and deploy internal tools to accelerate productivity of the wider Engineering team Expand our continuous integration and continuous deployment pipelines and orchestration tooling Identify and measure key infrastructure performance metrics and define service-level objectives (SLOs) Maintain our infrastructure by automating software deployment, infrastructure configuration, and database cluster management Design our next generation of infrastructure with goals of cost efficiency and improved performance Participate in our on-call rotation, minimizing spurious alerts through our proportional investment process Mentor junior members of the team and serve as an automation liaison to the wider Engineering team This role could be a fit if you have: Demonstrated experience with modern Linux systems and at least three years of experience running applications and services in production Systems-related software development experience in Go, Ruby, Python, Java or similar languages Promoted test-driven development, continuous integration, and automated testing Designed complex deployment orchestration workflows for production services and infrastructure Excellent cross-functional communications skills and a desire to both learn from and educate your peers A BS or MS in Computer Science, related field, or equivalent professional experience Once you join, Wealthfront will: Pair you with a 1:1 mentor to guide you through our structured onboarding program Encourage you to lead projects which match your professional goals Support your professional development by providing feedback during weekly 1:1s and during our bi-annual reviews Give you autonomy so you can be a happy and successful member of our team Everyone across the financial spectrum deserves to live secure and rewarding lives. In order to successfully serve clients across the United States, the Wealthfront team is focused on hiring team members with a diverse range of backgrounds, experiences and perspectives. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About  Wealthfront   Wealthfront’s vision is to optimize and automate our clients' finances exclusively through software. Wealthfront has engineered a platform which continuously delivers highly personalized  advice and services  including investment management, financial planning, and personal banking.   Wealthfront employees enable our clients to achieve their financial goals by developing sophisticated algorithms and investment strategies, intuitive user experiences and scalable infrastructure to deploy mission-critical code. Join us as we help clients create their roadmap to financial freedom and scale from $11 billion in assets under management to trillions (yes, trillions).